Question is, if I do this now or in near future will Internode/TPG disable all those bundled email addresses from receiving (and maybe auto-forwarding) emails? Does anyone know?
Before the recent end of Internode email and transfer to TMC thing you could keep your email addresses with Internode for $30 a year without needing any internet account. I did that when I moved last year. From what I've seen looking at this thread I think the same is still possible even during this transition to TMC but you really need to ring Internode and check.
What the long term future is I'm not sure. I've seen posts from TMC on their facebook page implying that Internode is giving them the right to sell us our email addresses for ever. The T&C's on the Internode homepage seem to potentially contradict that.
As well as the general messing around with the email the communication side of this has been complete rubbish!
Just rejoined Whirlpool with a new gmail account to add to the email thread.
I was able to port my internode email accounts to The Messaging Company, (2 months ago) but the facade that there is a working email system NOW is wrong.
Data interchange occurs once per day at approx 3.00am EST for me. This means that I have 1-2 day delay between being able to confirm receipt of emails. Lost a job interview because of this.
Asked The Messaging Company about a premium price upgrade, only received a 1 day lateer generic feedback email.
From other whirlpool threads, Optus will terminate their email access and Telstra want a $80 prepaid yearly subscription.
Mine too. Over 10,000 emails have just been downloaded to my eM Client. This includes about 5,000 previously deleted emails (I use POP3 :-( ).
Can't be good for the server.
The bulk downloading of 15,150 emails has finished.
I now have duplicates of every email I've received over the past 10 years in my inbox. WTF!
I did nothing to instigate this.
Not happy Jan!
Well this is crap. for 3 days email has been up and down but mostly down and i am expecting an important email but i have no access to it. 504 Gateway Time-out
This email service is a joke
The Messaging Company, (2 months ago) but the facade that there is a working email system NOW is wrong.
Data interchange occurs once per day at approx 3.00am EST for me.
This would be stupid if it's actually true. It would mean time expiry confirmations emails from different websites would not work. Most that I've used have a 20min expiry time limit.
I am in the same boat as posters above. Missing time sensitive emails from my local council and such. Any suggestions for an email provider? Already have a Gmail, iCloud email.
Just spoke with tech support again. I said it was completely unacceptable as the email issues have been occurring for at least 6 weeks now, and while they are still unable to provide any timeframe for a resolution, I am paying for a service that is not being provided. He ended up crediting $30 of my monthly bill when I mentioned I was considering making a complaint to the TIO.
He also tried to say that the email component of the monthly Internet plan is an "incentive to join Internode", rather than a part of the services to be provided under the contract. I'm not sure if this is true (probably not), but to my knowledge they have always advertised their email services as part of the product offering.
Well, I'm trying to port my email to The Messaging Company but it's impossible. I cannot receive the PIN.
I cannot change any other email address for dozens of website logins as they require a PIN to be sent to my Internode email address, but the PINs arrive many hours later and have expired. I cannot change my Whirlpool email either.
I know I left this late, but I received exactly one email from Internode warning about the email shutdown. I was away on holidays during that time and missed it in the deluge of other email.
Internode's email server has been flakey for many weeks. If they are going to just shut it down tomorrow as promised then why bother fixing it? They're just running down the clock.
Internode, delay the shutdown. There are many people out there still trying to port.
I called Internode tech support but they said they cannot send the PIN to another address and cannot tell me what it is, because TMC is running the changeover. I opened a support ticket with Internode asking them to delay the shutdown. I know it won't do any good, but it's worth a try.
I sent an email from my GMail account to Internode over an hour ago. It still has not arrived.
None of the TMC porting PINs have arrived. I have requested five so far.
Internode, how are people meant to switch their service before tomorrow?
I got an email from internode on 30 August 2023 informing of the email discontinuation, and that I had until 11 October 2023 to opt-in to The Messaging Company.
It also stated that my email may be suspended after that date.
I decided to go with my own domain and use a mail server hosted locally.
I got most of my transfer of account logins done by the 11 October. I had a few I had forgotten about and trying a week later, I had to make several attempts over several days to change logins because the code emails were being delayed by many hours.
After reading previous comments, I’m glad I changed when I did.
I received another email from internode on 26 October 2023, 2 weeks after the supposed possible suspension. This stated that if I do not opt-in to transfer to TMC, my email will be suspended on 9 November 2023 and that send/receive would no longer work. The only way to have the email unsuspended would be to opt-in to TMC before 30 November 2023, otherwise the email address would then be permanently deleted from 30 November 2023.
Even though I have not opted-in to TMC, I am still receiving emails from mailing lists that I didn’t transfer – albeit sporadically, as they seem to be getting delayed in transit like many others are experiencing.
If anyone wants to hit up a class action lawsuit let me know – would be happy to join in.
What I am finding is that communication has to be confirmed by SMS or telephone call as there is no confidence that sent email has been received or replies have been sent back as one does not receive them promptly.
For Strommer (above): re Where to Go
I am going to VentraIP. It's a local company, excellent local support (webchat or phone answered very quickly) just like we used to get at Internode and Netspace.
Basic accounts are $2.95 each per month, 5GB data limit. Go to 3.95 or 4.95 to get more GBs. We only need basic ones but now paying for 8 addresses so $24 per month. I usually run multiple imap accounts on phone ipads etc for reading/responding and one POP account on a windows machine so I have all emails permanently downloaded to my machine at home. Hence I don't need huge data at the ISP per mail account.
Have been using them for business emails (when Netspace dropped web hosting) for most of this year and it's been fine – what you would expect (but not getting with node). Running under my own domain name so we can move anywhere in future. Most other paid services are hosted offshore and most cost more, often substantially more. My personal domain is hosted elsewhere (Namecheap) mainly because VentraIP don't offer a dynamic dns server function setup whereas others do. Our business domain is with VentraIP because we don't need dynamic DNS for that.
Would have liked a bundled rate for say 10 email accounts with one charge and a shared data pool but they don't offer that (even for small business accounts). They do support email aliases so you can set up and then dump one-time or limited use addresses for incoming emails – but they don't support sending under an alias unlike gmail which I read does allow this now.
hope this helps, cheers
Thanks Mobbus, Thanks for your advice and I will look into it. Like most people, I have been lazy and have had an Internode email address for at least 10 years.
Okay, so I thought everyone was getting booted off tomorrow. Not so. My email address (that I'm still trying to save) dies tomorrow. Internode sent just one warning email, in total. Thanks Internode... You would think that for a change so drastic as to wipe out an email address I have used for almost 20 years, a reminder or two wouldn't go astray?
But two Internode addresses at work have different dates: 7/1/2024, and the other address has not received any notification that it's going to be closed.
Internode's email server is still almost completely broken. eBay just sent me four emails, but only one got through. What the...
Still trying to get a PIN email from TMC for porting my address.
I said it was completely unacceptable as the email issues have been occurring for at least 6 weeks now, and while they are still unable to provide any timeframe for a resolution, I am paying for a service that is not being provided. He ended up crediting $30 of my monthly bill when I mentioned I was considering making a complaint to the TIO.
Hmm, good thought. Maybe when I'm not so busy changing my email address with various people / companies, I'll find time to make that call. $30 is better than a poke in the eye, I guess. (Although with 2x broadband services + a mobile phone, maybe I can do better...)
He also tried to say that the email component of the monthly Internet plan is an "incentive to join Internode", rather than a part of the services to be provided under the contract.
That's BS. When you sign up for an internode account, you get up to 5 email addresses for free; that's on their website (when you log in and manage your account); it's implicitly part of the services they provide (or did provide). OK they're allowed to stop providing that service, but to say that it's "just an incentive to join Internode" as though it doesn't matter whether they supply a reliable email service or not, is just BS.
- Oh, and if it's an "incentive to join", have they considered the possibility that the failure of the email part of the service might be an "incentive to leave" for some people????
- Oh, and if it's an "incentive to join", have they considered the possibility that the failure of the email part of the service might be an "incentive to leave" for some people????
If my email address isn't saved then I will quit Internode. The only reason I stayed was to keep my existing email address.
But TPG/Internode won't care. I'm just one customer. They also keep hassling me to give up fiber NBN and switch to 4G. They've been calling me for years about it, and even called today as I was dealing with Internode's impending email doom. Nice timing. The salesperson on the phone was very pushy and even kept getting 'megabit', 'megabyte' and 'gigabit' confused. She said she could sell me a 60 gigabit 4G connection. Yeah, I'd like to see that.
That's BS
Yep. Any incentive offered or negotiated is automatically part of a contract between the parties. If it wasn't then they would not be obligated to honour any incentives they may offer which we all know is clearly not the case.
But TPG/Internode won't care. I'm just one customer.
Yeah, reality is they probably won't lose too many customers over this, mainly because there's a difference (and people know there is) between the email service and the other NBN / broadband service. I'm like that, I'm very happy with the Internode broadband service and I'm not going to change providers just to stick it up 'em.
Yeah, reality is they probably won't lose too many customers over this, mainly because there's a difference (and people know there is) between the email service and the other NBN / broadband service. I'm like that, I'm very happy with the Internode broadband service and I'm not going to change providers just to stick it up 'em.
Me quitting Internode is going to be a benefit to me anyway, as I have always had a main email account with whichever company provided my broadband. This obviously tied me down and kept me from jumping to better deals.
The main point of anger for me is the way Internode's email servers have been horrible over the past few weeks. A couple of months ago I would get two copies of every email. I download all emails, so I wasn't affected by Internode's complete email server disaster about a decade ago.
If they can screw up the email server transition this badly, it undermines my confidence in the company to get other areas right. They are now a shell of the former company they once were. Just a TPG brand riding on the genuine great service Internode was once known for.
You know, Internode could have just moved everyone's email across to TMC and then after a year given people the option to pay for the service. Instead they chose just one warning email and then instant death for my account. And I can't even switch to TMC. Is that great service?
Can someone remind me where they said the official End Date was?
I always thought it was NOV 30, but I'm lookking at the page below now and I don't see it anywhere.
https://www.internode.on.net
I remember seeing it somewhere....
Can someone remind me where they said the official End Date was?
I always thought it was NOV 30, but I'm lookking at the page below now and I don't see it anywhere.
If you do not move to The Messaging Company before the date advised in the notice we emailed to you, your Internode email address will be suspended, and you will no longer be able to send or receive emails.
It's in the one warning message Internode sent you.
Here's the weird thing: my email address was supposed to be suspended on 9 November, yet it still works today (tragically slow and incredibly unreliable, due to Internode's other problems). So what the email says is wrong. Perhaps they aren't going to destroy my email address tomorrow, as promised?
I'm still trying to migrate to TMC. Clicked the button seven times today for a PIN. None have come through. Nice one Internode.
It's in the one warning message Internode sent you.
Never got one.
Transferred all five of my emails to TMC after finding out about the discontinuation from my family on facebook.
And yeah, Send/Receive is borked. I either get no emails, late by hours, or (strangely) ones from 2010-2011.
So the cut-off date is ONLY mentioned in the personal email they send out? Nowhere else online, anywhere?
I just received an SMS from TMC saying that internode know about the email issues and are working on it.
Apparently!
So the cut-off date is ONLY mentioned in the personal email they send out? Nowhere else online, anywhere?
It's been wiped from the FAQ. it was originally 30 Nov, but that was the secondary date. primary date was sent individually and that was the supposed day your email 'may' be suspended from. In the FAQ it went on to say it will be deleted "from 30th Nov."
My primary date went by with no action. Then a 'final reminder' with an extension of a few weeks to the beginning of november – which changed from 'may' be suspended to 'will' be suspended. But nothing happened.
I've moved all my addresses and i'm just monitoring the mailboxes for anything I missed so these extensions are, if anything, good to just to check I haven't missed anything from my list.
Can someone remind me where they said the official End Date was?
I always thought it was NOV 30, but I'm lookking at the page below now and I don't see it anywhere.
https://www.internode.on.ne
I remember seeing it somewhere....
I've already been beaten by one or two others, It was in the official email sent out (my copy which I still have is dated 29/8/23)
This is exactly what it said:
-----------------------------
Hello Craig xxxxxxxx,
Internode has made the decision to stop providing email services in 2023. This change will help us focus on creating better experiences for our core products: internet and mobile.
You can opt-in to transfer your Internode email address to another Australian email provider, The Messaging Company. The Messaging Company will become your email provider and most importantly, you will not lose any emails, contacts or calendar events as part of the transfer.
To keep using your email address, xxxxx@internode.on.net, you’ll need to opt-in to transferring to The Messaging Company by 10/10/2023, otherwise your email address may be suspended.
Important: Your internet service and My Internode login details will not be affected by this change.
To keep your email address, please follow these steps:
1. Visit internode.on.net and select Support > FAQ.
2. Under “Email”, click “Internode email addresses moving to The Messaging Company”.
3. Follow the instructions to sign up on The Messaging Company’s website. More information about the change, including the Terms and Conditions of Email Transfer, can be found on this page.
If you don’t choose to keep your email address:
• You don’t need to do anything if you’re happy for your xxxxx@internode.on.net email address to be deleted.
• From 10/10/2023, xxxxx@internode.on.net may be suspended, and you will no longer be able to send or receive emails.
• If you do not choose to move xxxxx@internode.on.net to The Messaging Company, the following will apply:
• The email address will be deleted from 30 November 2023 and can no longer be recovered.
• Any email forwarding to or from xxxxx@internode.on.net will stop.
• You won’t be able to access any existing emails for xxxxx@internode.on.net stored on the mail server.
• Any messages sent to xxxxx@internode.on.net will bounce back to the sender as undeliverable.
• If you use xxxxx@internode.on.net as the contact email address for your Internode account, please update your contact details to a different email address in My Internode.
Please note that new Internode email addresses can no longer be created as of 6/6/2023.
If you have any questions, please call us on 1300 336 393 and we’ll be happy to help.
Kind regards,
The Internode Team
-----------------------------
Of course, I've been getting an error message all day today and yesterday when Outlook is trying to source any new emails from the email servers, so I would surmise that it is now kaput, before the 30th.
Call me suspicious minded but i have a feeling this is intentional so they don't get flooded with transfers at the last moment
Didn't do it earlier ? Too bad !
Anyhow, this outage crap means i have to make some calls to get things done
had to use mobile phone to access this page.. The internode status page said 3rd party outage
There is a dns issue, I’ve set to Google dns for now
How do I do this?
Depends if you want to set it for your whole home wifi network or just a single device. I have it set per device at the moment so on my phone I go to the wifi settings, hit the (i) and scroll down to “configure dns”. I add 8.8.8.8 which is the Google dns
Depends if you want to set it for your whole home wifi network or just a single device. I have it set per device at the moment so on my phone I go to the wifi settings, hit the (i) and scroll down to “configure dns”. I add 8.8.8.8 which is the Google dns
I just figured it out there was two settings in my router marked optional for primary and secondary DNS
8.8.8.8 and 8.8.4.4 for the secondary
figured it out there was two settings in my router marked optional for primary and secondary DNS
Yeah I just configured the router as well. The Mrs wanted to watch paramount+ on the Apple TV so might as well do it for all devices instead
The internode status page said 3rd party outage
The third party being the TPG DNS server?? They're probably happily rubbing their hands together. No email servers to maintain, no DNS server to maintain...
As for the email transfer. The email to me stated 29/11/23 to transfer before suspension, with 30/11/23 being termination and deletion date. Find out the rest of the family were given different dates stretching back weeks, although all of them have been receiving emails up until today, when I started the transfer process for all of them.
Thanks Mobbus, Thanks for your advice and I will look into it. Like most people, I have been lazy and have had an Internode email address for at least 10 years.
Funny enough I just set up with VentraIP tonight without reading Mobbus' post and the service has been quite fast. I had one little issue that the Live Chat resolved within minutes and I've already changed over half of my services to my new domain and email address. Thankfully I have all my logins and services in 1Password so I can just go through the list and start changing services and updating.
For services that do not allow emails to be changed... I guess I'll just register a new account if I ever need to... but silly enough I cannot find a way to get Coles to update email! Flybuys allows you to update, but not Coles? I might need to call them.
I should add, the devil is in the details. TMC will start charging for email access on TPG accounts in September next year...
I still haven't received any of the 8 PIN emails from TMC, or the test email I sent myself from Gmail, or a Gmail email from another user 30 hours ago. Internode, you've fallen so far recently.
Now I'm getting this error:
Sending of password for user xxxx did not succeed. Mail server securemail.internode.on.net responded: [SYS/TEMP] Account is temporarily unavailable.
Hey, Internode, how am I supposed to get my TMC PIN if my account is unavailable?
I'll add to the enthusiasm for Ventra IP – I have a few hosted websites I manage and they are amazing. Can't remember where my hosting started but the first group got gobbled up by UberGlobal I think, and then they got gobbled up by... was it Melbourne IT? I think it was. Absolutely horrendous, exited there as soon as I my pre-paid hosting from UberGlobal ran out.
Had another project that was being hosted on... NetVirtue I think, and my co-creator on that one heard good things about Ventra IP I shuffled that one to Ventra IP, loved it, then moved my other stuff over too. I think Ventra IP have since bought NetVirtue...
So yes – have had nothing but amazing hosting and email performance out of Ventra IP. Have also considered moving over to using it for email hosting, I'll see how my free 12 months with TMC goes but this might be the bit that'll disconnect me from Internode finally. Had a look at Aussie BB but I can't see anything with 40mbps up on their residential NBN plans and this is a huge help with working from home arrangements at our place...
But isn't a DNS server important for other internet besides email?
So DNS for web browsing works perfectly but not for email? Doesn't seem right. If the fix was so easy then why wouldn't Internode just do that?
They've had this problem for four full days and still can't work it out.
Start Sat Nov 25 18:00:00 2023
UPDATE: 28/11/2023 15:00 ACDT:
Technical staff are continuing to investigate service restoration.
So DNS for web browsing works perfectly but not for email? Doesn't seem right.
Doesn't seem right to me either. Can't just be a DNS issue, else it would work with just setting the DNS to a public one.
That said, some weeks ago I had email connection issues (pop and imap) because of TPG's DNS servers not working, and when I set the DNS server on my PC (with the email client) to googles DNS server (8.8.8.8) it all came good.
So TPG's DNS issues could be a contributing factor for access to webmail, pop or imap clients.
Since customers are typically set up to use the RSP's DNS, it is just so bad that TPG can't provide a stable DNS server for their own customers (when will this race to the bottom finish?).
But isn't a DNS server important for other internet besides email?
You need DNS for email, MX records are what determines where your email is sent.
Doesn't seem right. If the fix was so easy then why wouldn't Internode just do that?
There are two different issues, it is just that the current DNS issue affecting the whole TPG group is confusing the issue for John in the city.
that TPG can't provide a stable DNS server
There appears to be an issue with a link somewhere in the network.
That said, some weeks ago I had email connection issues (pop and imap) because of TPG's DNS servers not working, and when I set the DNS server on my PC (with the email client) to googles DNS server (8.8.8.8) it all came good.
So TPG's DNS issues could be a contributing factor for access to webmail, pop or imap clients.
Internode's email issues are weird. Sometimes it's a connection issue. Wrong password, account disabled, timeout, etc.
But right now there's no connection problem: there are no emails available for me to download. Every now and then a day or two old email trickles in. It seems to be random what gets through.
There appears to be an issue with a link somewhere in the network.
Optus used that carrot a couple of weeks back. Turns out it was their own sub standard updates that brought them to their knees, and cost their CEO the job. Sort of feel sorry for her, she wasn't directly responsible for the mess up, just the one who had to front up and explain.
Perhaps TPG have employed a few ex-Optus staff lately?
said tongue in cheek, by the way
*Anyway, back on topic, my email seems to have miraculously fixed itself overnight. I actually got one email, albeit from a subscription, which I am not worried about losing. After today though? We will see. Everything else has been transferred to be sent to my Gmail account, and so far it's working ok.
To give a bit of scope, moving from an ISP/RSP based email address to that is akin to William Wallace (movie version) finally crying out, "Freedom!"
Internode's email issues are weird. Sometimes it's a connection issue. Wrong password, account disabled, timeout, etc.
Yeap same here. It seems that every second attempt says the password is wrong. I had an email come through earlier but not the one i am expecting
The most common error I'm seeing now is:
"Failed to select mailbox: Source stream returned no data."
I've cleared the local mail cache to see if I can force a re-synchronisation and that looks like it is working.
Logging in online I can see that I've received no new mail for almost 24 hours.
Since I'm expecting a few auto-generated emails in that period, this doesn't look good.
Nothing in the held mail setup either.
It appears that we're continuing to lurch from worse to worst.
Since I'm expecting a few auto-generated emails in that period, this doesn't look good.
I've received no emails since 5 am yesterday.
Same for me. Received no emails for the last 2 days. Sent several test emails from Gmail to Internode and have not received any.
I've received no emails since 5 am yesterday.
Likewise sent a test email from Gmail at 8:16 am. I usually put just the time in the subject header but I'll have to start using the day as well. Maybe also the month just be clear ?
Well, I finally received a TMC PIN email... that was sent almost 24 hours ago and expired. So, another 9 such emails to go. Who knows, maybe by 2024 I'll have caught up and can get a usable PIN.
I never thought email could get worse than it was with Internode but this is. Also getting Gateway timeouts and when can log in mail doesn't send, spins for 10 minutes when trying to dl email etc.
Is this sort of sub-sub-sub-sub standard performance something the Telecommunications Ombudsman can do something about?
We requested the transfer to The Messanging Cmpany as per the original email from Internode.
I've spoken to TMC today and our email address is still being transferred over and waiting for an email from TMC to get started.
I presume Internode won't delete our email after 30 November 2023??
Can't access any emails except the odd marketing email for most of this week.
s this sort of sub-sub-sub-sub standard performance something the Telecommunications Ombudsman can do something about?
I've lodge a complaint on behalf of my father in law. I did it against iiNet but really it should have been against TPG. Or even whatever stake Vodafone has in TPG. I half suspect that Vodafail has stuck their hands into this behind the scenes and wish the ACCC had done something about the decision to allow the merger. It is one appeal that they could have pursued.
I've lodge a complaint on behalf of my father in law. I did it against iiNet but really it should have been against TPG.
This is a glowing example of how companies buying each other out can lead to incredibly crap results. If iiNet, Internode, TPG, etc were still independent companies then Internode would not be having these spectacular email problems even if TPG had screwed up. But now? One company's problems affect another.
https://support.tpg.com.au/s
Severity Intermittent
You sure about that? One email out of 10 gets through maybe 24 hours later. I would call it severe.
I've created two gmail accounts (business + personal) and I'm having so much fun working through the changes and being able to send/receive emails again!!! Small things....
- A bonus is that I've been able to set up the gmails on Outlook. I could never get it to work with internode (download OK, could not send).
I was able to get in to webmail just now but it goes to the old webmail page and is very slow. And still no important email that i am expecting
edit: back to 504 Gateway Time-out
But now? One company's problems affect another.
Following all the TMC threads on here, it seems what is affecting most people here is what was happening to my father in law a few months ago on iiNet. There seems to be some separation in resolution but the problem affects all.
You know, the funny thing is that ISP email addresses used to be a good way to lock people into staying with an ISP. This will make it easier for people to move around. I haven't had an ISP email since Spirit in Canberra. They were bought out by OzEmail and decided that all Spirit emails had to merge to OzEmail so that was when I got my own domain and shifted services to a Linux shell provider in the UK. Of course they had to start competing with AWS and shell accounts were no more and prices for a KVM was too much.
But even using Gmail there were issues so how exactly have they screwed up?
Well, taking a wild and uninformed stab in the dark, but I would say TPG has been planning to abandon hosting an email service for a while now. If you're going to give up anyway, why bother spending time and resources maintaining the service? Staff were put on other tasks, essential maintenance was not done, and oops, we have a debacle.
That's my thinking anyway.
You know, the funny thing is that ISP email addresses used to be a good way to lock people into staying with an ISP. This will make it easier for people to move around.
Indeed. I have been pretty happy with Internode for nearly two decades and recommended them to people. Having my email address with them and the dozens of websites that rely on that address for login and password recovery kept me with the service.
But now? I'll be free to bounce between whichever ISP I want, after I set up a new email address and spend many hours migrating everything over. But that only happens after TPG/Internode fix their service.
This also raises a second and somewhat related point: most companies, including really large ones, only allow me to set one email address as a contact. In cases such as this email meltdown that is incredibly annoying.
Staff were put on other tasks, essential maintenance was not done, and oops, we have a debacle.
Sounds feasible.
Email still down. Internode's performance is disgraceful--no communication at all from them. TPG's management of Internode is shameful.
This also raises a second and somewhat related point: most companies, including really large ones, only allow me to set one email address as a contact. In cases such as this email meltdown that is incredibly annoying.
yeah, the other thing is using email addresses as a login and then not being able to change that as a contact email. I'm trying to do this for the father in law and it has been an absolute pain.
yeah, the other thing is using email addresses as a login and then not being able to change that as a contact email. I'm trying to do this for the father in law and it has been an absolute pain.
Yes I've recently been making this change and some of these online logins are a real pain to deal with.
Given the total lack of proper email service for some months now, the super poor transfer of our email/domain addresses to TMC, and the fact that the TIO will just claim its not in their jurisdiction to mediate on service provisions.
Maybe we could make use of the petition to demand TPG and Co to pay TMC for a full 1 years of service starting from the time that the service is actually up and properly running. Right now their "generous" 1 year freebee payment to TMC, for the continuation of the email service is totally worthless (might even expire before this transfer is properly completed).
the other thing is using email addresses as a login and then not being able to change that as a contact email
Indeed. Using email address as login ID seems convenient, until you want to change. I'm working through my online services one by one and I expect to come across that at some stage. Just did my share broker (login ID for their online portal is email address), I emailed my personal advisor and after a phone call to verify it's me, they fixed it within half an hour. Hopefully others will be as helpful.
Logging into email on the Internode home page leads me to TMC log in page. Log into email from the TMC page and leads me to the old Internode email.
Emailed TMC this morning to see what is going on. This is there reply. It seems I have not been transferred to the TMC and email issues are with Internode.
TMC
Thanks for getting in touch and reporting the issue that you're experiencing with your email; this is not the experience we would like you to have and for that we really do apologise for any inconvenience caused.
Your email is still managed by your Internet Service Provider (ISP) until you are informed via email that your email address has been migrated.
We will send notification once your email is fully migrated to us and from there, The Messaging Company will support you directly. for the meantime, if you have a current problem with your email account, please contact your Internet Service Provider's support team for email settings and other issues for further assistance.
In addition, at this stage no email accounts have been migrated to us. For Email addresses that have opted-in have not been moved over to our service, yet the opt-in process you went through simply puts you in the queue for migrations,
Hope this helps and we highly appreciate your patience and kind understanding on this matter.
That explains why my android client is constantly asking for that password
Luckily, I've cutover 95% of my email account now. Just shopping sites left.
Such a sloppy cutover
It seems I have not been transferred to the TMC and email issues are with Internode.
Communication on all this has been woeful. Here is a blog on the TMC website that explains the migration process that might not be complete until mid 2024!
https://themessaging.co/the-migration-process/
Internode have an advisory saying their Email is not working well.
Customers may experience intermittent errors or slow performance when accessing their Internode mailboxes. Delivery of incoming email may also be delayed.
UPDATE: 28/11/2023 15:00 ACDT:
Technical staff are continuing to investigate service restoration.
Can someone who has been following the Internode / TMC more closely than me, point me to a webpage with instructions to copy my current emails, and an archive, to an alternate service? [I'm assuming I don't need to do this manually].
Like several posters here I've been with Internode forever, and never had cause to complain or change. And I mostly don't care about the TMC thing – but I can't be without a reliable email service as per the current disruption.
Can someone who has been following the Internode / TMC more closely than me, point me to a webpage with instructions to copy my current emails, and an archive, to an alternate service? [I'm assuming I don't need to do this manually].
One option for you would be to use your current email client to download all your mail to your own "system" by setting up a "POP" connection. This seems easiest on a Windows machine with a large hard disk, I haven't tried other options like Mac or Icloud or ipad.
For another ISP, I am moving to VentraIP.
VentraIP offer the option of them copying over "all your email data" from a prior service but:
- you have to give them your email username and password (of course)
- the Internode or other ISP email servers have to be up and available (seemingly not the case at present, I am getting no emails since yesterday afternoon)
- not sure they would be able to access an "archive", I would expect unlikely. Maybe you could at some point recover the archived emails in the current email system to your normal mailboxes.
- this is done in the background and I have no idea how that process goes or how long it takes for a lot of data (we migrated over a relatively small business email account through them, for personal email I use a POP setp on my main Windows desktop).
From VentraIP's website: https://ventraip.com.au/email-apps/email/
"Free Email Migrations
Our team of Australian experts can transfer all your email data from your old provider to your new VentraIP inbox at no extra cost."
Other email providers probably offer something similar, not sure. Maybe something like gmail has tools for this?
Cheers mobbus
Ps I have no relationship with VentraIP except as a happy customer of their domain and email hosting.
Argh! Come on Internode. TMC said they've extended the expiry time on their PINs. Okay great. I try the one sent at 9:39am (and just received), but it's invalid.
TMC, extend the expiry time to at least 24 hours. Internode/TPG's incompetence demands it.
I was able to get in to webmail just now but it goes to the old webmail page and is very slow.
Me too. I logged into Internode Webmail and it sent me to a TMC branded log in. Logging in it looks exactly like the old drab Internode webmail, and is acting like it. 15 minutes and still loading...
Thanks Strommer (above) for sharing. That helps with understanding the timing.
Help Needed. I am a technical numpty and need some advice on how and if I can change from the dog's breakfast which is the internode/messaging emailing system. Is there somewhere I can get a step by step guide to move to so I can keep my existing email address as well as all my emails? I have read some earlier emails about this, but I don't even know what a pop thing is so I really need "email switching for dummies" explanation. Thanks
I have started moving everything over to a new Fastmail account. It's a pain, but I'll just chip away at it.
WOW did someone put another 20c in the slot?
I have found today that my emails are arriving, just very late. Changing email address at most sites/businesses prompts a security email to my Internode address, which I am getting, but several hours after the fact.
Changing email addresses at almost all sites is impossible. The confirmation emails usually have an expiry of minutes to maybe an hour. Internode delivering an email 12 hours later is absolutely useless.
Okay, I want to scream. TMC just sent the following email, which by some divine intervention actually arrived:
Thanks for attempting to opt in for migration of email account XXXXX. Unfortunately, the opt-in process was not completed.
If you want to keep your email address, please restart the process by returning to the opt-in page provided by your Internet service provider and try again.
How about TMC, you just port the email over? What kind of security issues do you think you'll face if you don't require a PIN for customers trying to transfer these email addresses? It's not like you're handing out passwords, or that people may have their email transferred against their will. Internode is about to destroy all accounts anyway.
Does anyone know if @adsl.on.net emails will work after migration? I've had my Internode account for a long time and always used @adsl instead of @internode. I called Internode tech support but they said they cannot guarantee it will work. I've emailed TMC but so far no reply. No doubt they're snowed in by angry Internode/TPG customers.
This email changeover might not solve my problems if @adsl dies while @internode continues to work.
It's working again ? I'm in. Getting emails, although some are missing or may be slow to arrive
It's the same as the last few days for me. Works for maybe 30 minutes. A few emails get through, most don't. Then log in problems for a few hours. Rinse, repeat.
I’ve just spoken to Robin @ internode customer relations who says that management have escalated the issue to a network outage after days of saying it’s just email delays. They are obviously on the way to fixing it. Also, apparently internode has a way to opt you in to TMC if you can’t get the verification email, so you could contact internode about that.
Good luck
I’ve just spoken to Robin @ internode customer relations who says that management have escalated the issue to a network outage after days of saying it’s just email delays.
Still listed as email delays on their Status page, but they have an update saying they're still working on it:
UPDATE: 30/11/2023 14:00 ACDT:
Technical staff are continuing to investigate service restoration.
Also, apparently internode has a way to opt you in to TMC if you can’t get the verification email, so you could contact internode about that.
Well, I sent a support ticket to Internode about the migration (but can't get the receipt...), and TMC have contacted me saying they know I'm trying to migrate but can't, so hopefully they can put 2 and 2 together before destroying accounts.
Help Needed. I am a technical numpty and need some advice on how and if I can change from the dog's breakfast which is the internode/messaging emailing system. Is there somewhere I can get a step by step guide to move to so I can keep my existing email address as well as all my emails? I have read some earlier emails about this, but I don't even know what a pop thing is so I really need "email switching for dummies" explanation. Thanks
Hi there, if you move you won't be able to keep the same email address, assuming you are using one based on an Internode or other iiNet/TPG domain (the bit after the "@" sign is the domain. What most of us posting here are doing is setting up a new email address somewhere else, a lot on gmail cos it's free, others like me allergic to how they pillage your data for marketing purposes so we then opt for a paid service which gives you new email address(es) with a different company – in my case with my own domain name as well so I won't be tied to a single supplier again. Then you need to go to the very big effort of changing what your email address with the many companies and people who send them to you, and see what you can do to get your old emails copied over or at least saved with you somewhere. This is where it starts getting harder and complicated. Too complicated to lay out here (I tried starting to describe everything and the options but it got very convoluted and confusing very quickly). My best advice would be to find a friend with some real computer savvy who has done something similar, and beg them to help you. There is typically a lot of legwork required but the steering of what to do is where you need help.
In short (well it's not short at all sorry), you need to break the steps down to:
Choose a new email provider taking into account whether you ever want to face this situation again or at least in the short or medium term! For example, the word is that a lot of the other major Australian ISPs are losing interest in email and will do the same as internode by dropping support for email in coming years (others are posting this prospect here on Whirlpool). Check other forums and threads in Whirlpool especially this "ISP" section to help with your decision, this place is a really valuable resource. Sign up to your choice to get the address you want and make sure its working by setting up a new email account on you PC/Mac/devices and send/reply a few test emails to/from it. From your post I'd say setting up your own domain would be beyond you unless you get some really good help, that is a very technical exercise.
For changing your emails address(es) that everyone else in the world uses, separate and prioritise into:
- Critical changes = getting your employer, banks, credit card companies, super funds, ATO (myGov), ticketing systems, utilities (gas/electric/council rates etc) swapping to a new email address. If you have investments in your name (shares and such) then these would be on this list.
- Less critical changes = shopping sites, frequent flyer/loyalty programs, social media accounts, things really important to you but not with a big downside if you lose an email or a few days or weeks out of touch
- Everyone else – friends, business contacts, one time only shopping etc etc – the list is endless but it's a good time to drop (forget) all those email sources you never really read or care about. Just leave them on your old one and eventually they will die without you having to worry.
Make a list at least of the critical ones and work through it methodically and assess how big your task is before you start. Once you set up a new email address you can start swapping things over before dropping Internode. If you can sort your existing emails by Sender you get some idea of who is sending you things (be warned, it's frightening). For example my wife and I between us have nearly 1,700 unique addresses sending us emails of which maybe 200 are critical, another 300 less critical, a few hundred beyond that we care about (family, friends, frequently accounts and sites), and over a thousand we don't really ever care about or want to hear from.
The hardest things are banks, credit cards, telcos and the like where they have to put you through the mill to make sure you aren't a hacker taking over an account, and some websites where you cannot change the email address you log in with. These take time and effort and phone calls. For some accounts there is no way so you have to lose the account and start a new one, maybe via a phone call or an email to their support team. Older shopping accounts seem to be the worst here.
For copying your existing emails – some paid providers will (try to) copy them all over for you (e.g VentraIP which I have gone with). If this works for you it's the best and simplest option. If that is not feasible, the depending on what mail system you use now to access you email, there may be a way to copy emails off your current Internode account to a permanent file on your computer without setting up one of these "POP" connections (and some mail clients may already do this, I think Thunderbird for example can). But this is where you need technical help. For example in Outlook (older versions) you can set up local folders and copy emails from your inbox to them. This is assuming your current method of accessing emails is not storing a permanent physical copy of them on your computer already – which seems to be the default option these days.
It is daunting but hopefully you have a (much) smaller number of critical and important accounts to worry about. Others posting here seem to be in a similar situation to us but moved earlier and have had less pain because it does seem that the Internode email in particular is really, really struggling now. I can't get out quick enough, but it's sadly a big job. Maybe this TMC company will work ok in the end, but the vibes we are getting are terrible and there is a huge amount of uncertainty about the future with them that none of the communications from them being aired here (and in other Whirlpool Internode threads) give comfort about.
Good luck Catlady :) may the force be with you.
I’ve just spoken to Robin @ internode customer relations who says that management have escalated the issue to a network outage after days of saying it’s just email delays. They are obviously on the way to fixing it.
Haha, too late. I've been unable to use email reliably for a couple of months now – at first it was intermittent problems, now it's constant, it's unusable. I have a business, and important personal stuff, to run. I've started moving away and an "escalation" doesn't change that.
Haha, too late. I've been unable to use email reliably for a couple of months now – at first it was intermittent problems, now it's constant, it's unusable. I have a business, and important personal stuff, to run. I've started moving away and an "escalation" doesn't change that.
Yeah, the problems have been occurring on and off for many months. It's not a recent problem. I thought it was just my laptop when it randomly threw up email login errors every now and then. In July I was getting between two to five copies of every email. That would be quite welcome now, as most emails have a success rate of zero this week.
Since I'm going to be forced to pay for an email provider I'm now looking around at options. Also complaining to the TIO/media/on X doesn't work. Corporations understand only one thing: money. Switch your broadband to a non TPG affiliated company if you want to make your voice heard.
thank you very much for your detailed response Mobbus. Sigh, this situation is almost enough to drive one to the dark side....
Still listed as email delays on their Status page, but they have an update saying they're still working on it:
UPDATE: 30/11/2023 14:00 ACDT:
Technical staff are continuing to investigate service restoration.
New update at 1745 AEDT:
UPDATE: 30/11/2023 17:15 ACDT: Technical staff have restored services and there is no further impact.
Despite the above message, no new email has come through for me since a tranche of emails overnight Tuesday/Wednesday.
Edit: Scrap the above. Emails are now coming through.
New update at 1745 AEDT:
UPDATE: 30/11/2023 17:15 ACDT: Technical staff have restored services and there is no further impact.
If that is true (a big if), that means many emails sent on Tuesday and Wednesday have gone missing and won't be delivered. I am not getting them.
I just sent an email to myself from Gmail and it arrived about 1 minute later. So that's good. The TMC PIN email I requested a few minutes ago hasn't arrived however...
Like many others I've had enough, TMC have lost another future customer because of TPG mismanagement.
Moved to Proton.
Emails are now coming through.
Yeah I'll wait, so far exactly the same for me. No emails, can't login through webmail.
Like many others I've had enough, TMC have lost another future customer because of TPG mismanagement.
Moved to Proton.
They are going to eventually charge us in the future anyways. I will eventually move off TMC, but until then...
Umm, Internode claim they have fixed the problem.
No they haven't.
Just tried to retrieve emails. Thunderbird returned the following error: Sending of password for user XXXX did not succeed.
Internode, you still have a problem.
I requested a new PIN from TMC almost half an hour ago. Have not received that.
Edit: The problem is intermittent. Retrieving emails will work for a short while, and then throw errors for the next few email retrieval cycles. An email from yesterday midday just came through, but many others are still missing.
A test from Gmail -> Internode came through in a minute 6.08 -> 6.09. But the test I did at 8:16 am yesterday still hasn't appeared.
and the tmc want money for this starting september next year. Stuff no
You aren't currently getting TMC service.
An elderly relative of mine is on Internode and depends on their email. I help support him with his IT and the last week has been a shocker. He’s been distressed as he couldn’t get important emails from MyGov plus bills and invoices have gone missing. He forgets passwords a lot and couldn’t receive any emails with password reset links. Totally disgusted with Internode over this massive email outage. The lack of caring for customers is unbelievable.
They claim to have fixed it, well I’ll believe it when I see it!!! Think I’m going to just move him off onto GMail and not wait to be migrated to TMC.
Well it looks like it's working at the moment, we'll see what happens over the next day or so!
I've had three email login failures in the last half hour. If Internode think this is working, I'd hate to see what they classify as broken.
Login to server securemail.internode.on.net with username XXXXX failed.
I've had three email login failures in the last half hour. If Internode think this is working, I'd hate to see what they classify as broken.
I am getting password failures 50% of the time and once i'm in it seems 50% fast and 50% slow. I can imagine the amount of people accessing emails right now
I can imagine the amount of people accessing emails right now
Yeah I suspect it's going to be slow for a while people catch up, delete and respond to emails.
I am getting password failures 50% of the time and once i'm in it seems 50% fast and 50% slow. I can imagine the amount of people accessing emails right now
Maybe the server is overloaded handling the massive backlog of undelivered mail, or maybe it's not as fixed as Internode hopes. I still haven't received a TMC PIN email from over 3 hours ago. So that's expired... it might arrive tomorrow, or never.
Email delivery is completely random. An email sent a minute ago might arrive, but one sent an hour ago is gone. Why? I don't think even Internode have a clue.
Internode themselves said:
Technical staff have restored services and there is no further impact.
I see plenty of further impact happening right now.
Time for Internode to reboot that Commodore 64 and try again.
still haven't received a TMC PIN email from over 3 hours ago. So that's expired... it might arrive tomorrow, or never.
It might be LIFO that the email are being delivered. I worked for an organisation that did that, so that any urgent recently sent emails won’t be caught in the backlog. The system got backlogged a lot. Emails were actually received on a Sun Sparc and could handle it easily but the delay was passing the email to lotus notes via some odd Java program which was the slow part
t might be LIFO that the email are being delivered. I worked for an organisation that did that, so that any urgent recently sent emails won’t be caught in the backlog.
Ironically, the one email I want to receive is not being delivered: the one I need to save my email address before Internode destroys it.
No doubt Internode has delayed their email destruction plans (30 November was my due date). They would be utterly stupid not to. But there has been no communication from them. Will it be tomorrow? Or sometime in 2024? I don't know, as they won't say. I literally cannot migrate my email to TMC, as none of the PIN emails arrive before expiring. I'm trying but they won't let me. It's so frustrating.
I have lost all confidence in Internode. A customer for almost 20 years.
Sent myself a test Gmail just now and zero delay.
Finally. I have not enjoyed using SMS.
However previously some senders arrived after 24 hours, some in 3 hours so I'm going to need to see more results before I start popping champagne corks for what should be a basic service I pay for.
Well it looks like it's working at the moment, we'll see what happens over the next day or so!
It's been "intermittent" tonight for me. Sometimes it works, other times I get the server error messages.
I think those that moved over to TMC handling email are in for a fun ride, /not.
PS: still working as at 9pm tonight – just sent another test email from Gmail, it actuallly arrived!
It's been "intermittent" tonight for me. Sometimes it works, other times I get the server error messages.
That has been the experience for me. Some email gets through, some gets lost, some request attempts are greeted with errors.
I'm using this window of Internode semi-working to move as many emails and accounts to Proton as possible. Gotta do it while Internode still works, as it could all fall over again completely tomorrow. Internode's email servers are hanging on by a thread.
It feels weirdly good to request an email and have it delivered within seconds in Proton. That experience has been lacking at Internode for months now.
Of my 5 internode.on.net emails, my primary one suddenly decided to stop working because "the password is incorrect."
WHAT.
Also can't log in to Webmail either... but I can using my other 4 alt accounts.
It seems my primary email address is just... broken? I still have my "Thank you for registering" welcome email from TMC back in August, but I haven't received any official "It's done; we are now officially in charge" email yet, but I WOULD HOPE that Internode wouldn't cut the cord without telling TMC to flip the switch.
(Unless they have, but TMC only operate during business hours, so I have to wait until their staff come in to work tomorrow morning)
It seems my primary email address is just... broken?
I've seen the password error, as well as all sorts of "account not enabled" etc. before, usually it's one specific account. Don't panic, just wait a bit and try again.
I am moving to VentraIP
Thanks . I've seen the earlier posts referencing them.
A test from Gmail -> Internode came through in a minute 6.08 -> 6.09. But the test I did at 8:16 am yesterday still hasn't appeared.
I hear you. Good luck to those whose email situation appears resolved. I'm still effed here.
I hear you. Good luck to those whose email situation appears resolved. I'm still effed here.
Internode email is incredibly flaky here. It will sometimes work, but usually returns an error when I try to retrieve emails.
I'm just hoping it stays up long enough for me to move vital accounts away from Internode before Internode falls over and dies again.
Internode email is dead again. Repeated login failures. I only have a few more logins to port before I can cast off this incredibly crap service.
Good luck to The Messaging Company, you'll be taking on a whole lot of angry customers.
Good luck to The Messaging Company, you'll be taking on a whole lot of angry customers.
I think we are going to see a lot of feedback about this exact issue over the next few months. Although I have already pretty much ditched Internode/TPG as my email provider (I converted a couple of months ago in regards to subscriptions/notifications, etc), I still think we are going to see a general swath of disappointed customers from the TPG group in general who were still not aware of the email crash, and who come here, to discover that yes, we were aware of it happening, but no one else was.
Yep, internode email is running so badly, it's pretty much non-existant.
Webmail is as bad, lots of hampster wheels, no actions occurring.
But the test I did at 8:16 am yesterday still hasn't appeared.
OK this appeared over night. As did some emails I think are from a couple of days ago.
As did some emails I think are from a couple of days ago.
Had 44 emails arrive this morning, some dating back to having been sent on Tuesday. Some were ones I had already received once or twice before in the past couple of days.
Test sent from Gmail at 7:54 and received at Internode at 7:54. Just waiting for the flux capacitor to engage so I get my email before I send it.
6 hours since my email has synced – I don't think anything's changed for me. I better give them a call later just to let them know that it's not resolved.
I see the advisory has gone from the network status page.
But I know heaps of mail hasnt arrived.
Do we know if its lost forever or just working its way thru the "system"?
Has anyone ha recent interaction with support that they can share with us.
Thanks in advance.
Thanks . I've seen the earlier posts referencing them.
I've been using VentraIP for a few days now and guys... after using Internode email for almost two decades I cannot stress the QoL changes just using a different IMAP provider. I've used Gmail and other webmail providers, but ONLY Internode for IMAP/POP3 email.
I thought IMAP was slow. I thought it always took a while to download an email after clicking it in my Inbox. No, that was just Internode. I have a Gigabit internet connection and VentraIP email is so damn fast. I request a 2FA code... it arrives in seconds and opens IMMEDIATELY when I click it.
Even before all these Internode issues, I'd be waiting so long for that damn email.
While I did get some email messages this morning through Thunderbird, not all are coming through and it errored a few times.
Webmail is still timing out. So it's not fixed yet.
Wow, now delays are hitting over 3+ days from MSY & Umart.
4 30 minutes gateway.pc5.atmailcloud.com 13.54.26.16 rpn-glb-asavmx2.internode.on.net ESMTP 11/27/2023 8:10:48 AM
5 5 hour rpn-glb-asav2.internode.on.net 60.241.0.114 mail.internode.on.net ESMTP 11/27/2023 1:17:29 PM
6 3 days mail.internode.on.net 150.101.137.117 mail.internode.on.net ESMTP 11/30/2023 2:48:53 PM
A test from Gmail -> Internode came through in a minute 6.08 -> 6.09. But the test I did at 8:16 am yesterday still hasn't appeared.
I Sent myself a test from Gmail at 10.01am today. It took 8 minutes to reach my internode inbox.
Better than hours or days but still rubbish.
Some emails get through in batches. Lots of time outs and password errors in Thunderbird.
I was however able to retrieve a valid PIN for TMC< after days of trying. So at least my address is saved for now, but the transition to Proton is well on the way. I'm working through my emails and notifying everyone that I can of my new address.
I hope Internode continue to work on their email server issues, as having lots of timeouts and errors spewing forth during the day is certainly not acceptable. Then again, if they're about to unplug their servers anyway they may consider this to be okay as long as emails eventually get through. They'll just have to bear the reputational damage for a couple more months I guess.
I hope Internode continue to work on their email server issues, as having lots of timeouts and errors spewing forth during the day is certainly not acceptable
Mine works for the most part but it is still the same crap as before. I don't think node really give a shit since it will be out of their hands soon. This same situation applies to the average workplace... management degrades everything to the point where everyone develops a poor attitude or quits and it is all done deliberately
after using Internode email for almost two decades I cannot stress the QoL changes just using a different IMAP provider.
I thought IMAP was slow. I thought it always took a while to download an email after clicking it in my Inbox. No, that was just Internode.
I agree, I have found the same. I switched to virtual server hosted locally in Australia. The difference is night and day. Any email sent to my mailboxes is immediately delivered. I'm only on a 50Mbps connection also. It does just go to show how incredibly slow internode email was.
Any email sent to my mailboxes is immediately delivered.
Same for me with my new preferred email provider. I've spent some hours yesterday and today updating everyone I need to. Still only about 40% done. I must say though that the many "we have sent a code to xxx@internode" emails have generally come through pretty quickly. By that I mean several minutes.
Looks like they've opened up a new network advisory regarding the email issues, priority "medium". My email hasn't been able to connect at all for the last couple of hours – not sure how everyone else is going.
Looks like they've opened up a new network advisory regarding the email issues, priority "medium". My email hasn't been able to connect at all for the last couple of hours – not sure how everyone else is going.
It's a lot better now than it was for me compared to any other time this week. Emails are getting through and Thunderbird is only complaining about invalid passwords maybe twice per hour. On a scale of 1 (unusable) to 10 (perfect) I would score Internode's service about a 4 out of 10 right now.
It's a lot better now than it was for me compared to any other time this week.
It's funny – a month or so ago, when people here were complaining about how bad it was, I hadn't seen a lot of major issues – glitchy and annoying perhaps, but basically usable, and I was willing to wait to see if it improved. I thought I was one of the lucky ones. Now, people are talking about "it's better for me right now" and stuff like that, and mine has gone down to completely unusable. I haven't been able to log in / see my emails at all, for about a week (and only marginally, before that).
On a scale of 1 (unusable) to 10 (perfect) I would score Internode's service about a 4 out of 10 right now.
I'm on a 1. (Using webmail, for what it's worth.)
...Oh look, another gateway timeout.
I've been intermittently able to check my Internode mailboxes today (with no new messages as expected) and Thunderbird has finally been able to delete IMAP messages that I moved to a local folder last week, but the fact that I can still check them is another sign of incompetence by TPG and/or TMC... the mailboxes should have been unreachable for incoming mail weeks ago and deleted yesterday, if their second or third final warning was accurate.
Is there any issues sending emails to OZemail email addresses from a work email?
We are receiving a bounced back error when we send to an OZemail email address
Error: 550 5.0.350 Remote server returned an error -> 550 Rejected – Content Policy
No mail for me today since about 8am. A deluge of very delayed mail (up to 3 days late) was dumped in my inbox overnight.
Interesting that the Internode network status page at https://advisories.internode.on.net/item/21387/ currently shows the incident end time for this incident as precisely "Fri Dec 1 20:00:00 2023 (5 hours and 23 minutes)".
It's hard to believe that a problem that's currently summarized as Email Intermittently Inaccessible, Incoming Email Delays and that's been steadily worsening every day for weeks will get a highly confident fix this very evening
Is there any issues sending emails to OZemail email addresses from a work email?
My father in law has ozemail, we had all sorts of issues sending emails to him. Multiple calls, multiple complaints and eventually it silently started working. Errors varied, also it rejected emails from gmail and yahoo but my own domain was fine.
Was catching up with email on K9Mail on Android today, when the Inbox suddenly disappeared.
Incoming Server Settings currently are:
IMAP Server: mail.internode.on.net
Security: SSL/TLS
Port: 993
Username: my.name@internode.on.net
Authentication: normal password
Autodetect IMAP namespace is ticked
Use Compression is ticked
Outgoing Server Settings currently are:
SMTP Server: mail.internode.on.net
Security: SSL/TLS
Port: 465
Username: my.name@internode.on.net
Authentication: normal password
A test email composed on K9Mail since the inbox disappeared is still in the outbox, indicating that message exchange with mail.internode.on.net has ceased.
PS, webmail is still working.
EDIT 2 Sometime after 7pm Adelaide time IMAP email collection started working again, outbound email took even longer to get working again.
I am still getting some emails into my old Internode email address as late as this afternoon. Mostly on time too, give an hour or so, going by the timestamps. But they are still coming through, past the 30th November cutoff.
Although I'm not relying on it anymore, I just hope that TPG hasn't decided to just migrate everyone across to the new email company, whether you requested it or not? I'm in the latter group, and if I get a bill later on, on top of what I'm still paying for, there's going to be some fireworks, as I did not request a migration at all.
PS: And yes, my test email from Gmail came through too.
Although I'm not relying on it anymore, I just hope that TPG hasn't decided to just migrate everyone across to the new email company, whether you requested it or not? I'm in the latter group, and if I get a bill later on, on top of what I'm still paying for, there's going to be some fireworks, as I did not request a migration at all.
The first year is meant to be free, although that won't start until well into 2024 judging by the way Internode/TPG is going.
The logical thing to do is to port all email addresses across, and threaten deletion months out from the deadline unless users choose to pay.
The way Internode has handled email shutdown is downright disgraceful. The very first notification I received that it would be happening was on the day Internode said I would stop being able to send/receive emails (9 November), and less than 3 weeks before the account would be destroyed. Both events have not happened (due to Internode's incompetence in running an email server), so I question why they chose to declare such tight deadlines to begin with.
I have chosen to have my email ported to TMC, but I do not intend to pay. It's purely to give me enough time to notify dozens of companies that I now have a new email address (Proton). TMC is inheriting a service with a rotten reputation. I have spoken to several Internode/iiNet customers and they're all really pissed at what's happened. If I was TMC I would be invoking penalty clauses in their contract to take over TPG assets.
The first year is meant to be free, although that won't start until well into 2024 judging by the way Internode/TPG is going.
The Internode website still says "If you currently have an email address included with your Internode services: you won't need to pay anything to use your Internode email address with The Messaging Company until 15 September 2024. At least 60 days prior to 15 September 2024, The Messaging Company will contact customers with pricing options that will apply if you wish to continue using your Internode email address with The Messaging Company."
It was "a year" when the transition was first announced and opting in began BUT the date of 15 September has always been there and I don't see that changing, even given the transitioning problems we are all experiencing.
It was "a year" when the transition was first announced and opting in began BUT the date of 15 September has always been there and I don't see that changing, even given the transitioning problems we are all experiencing.
Agreed.
Exciting new error message just dropped!
An email sent from me (internode.on.net) to my mother (internode.on.net) days ago got this email reply this morning:
When trying to deliver your message, the mail server at host=custmail33.internode.on.net,from=internode.on.net encountered
problems with the following addresses:
For <■@internode.on.net>, Gave up after 79 hours, last error: recent slow open age=184 delay=222 Open Failed
For a more detailed explanation see http://netwinsite.com/surgemail/deliver_failed.htm
Reporting-MTA: dns; internode.on.net
Final-Recipient: rfc822;■@internode.on.net
Action: failed
Status: 5.0.0
Diagnostic-Code: smtp; Gave up after 79 hours, last error: recent slow open age=184 delay=222 Open Failed
It took four days for a reset password link to be sent for an account. I'd already figured out the password by then. When the 17yo gets home from their Scout camp tomorrow we'll be transitioning them to a gmail account for all their online stuff. This is just unacceptable. An hour? Okay that's annoying, but days is just ridiculous.
I only opted in to give us time to transition away from the service and it looks like the time has absolutely come. I just hope we're able to transition away, because it might require being able to receive email at the internode account before they'll allow the email address to be changed!
For me it seems to be stable at the moment. No errors and webmail works
Incoming mail seems to be working but it's currently hard to determine the delay situation because outgoing mail is now a problem – it sits in the outbox with the Internode server sporadically requesting me to supply my password.
Internode server sporadically requesting me to supply my password.
If that is a small pop-up already showing the password filled in (with asterisks) it is a longstanding issue with one of their mailservers
so far i can say the migrantion to the The Messaging Company has been one of the most Mickey mouse migrations ever.,.
so far i would rate tpg a 1/10 for it and the same for the The Messaging Company and this would make me never recommend any one ever use them
Like a few here, I am transitioning everything to another email address. Logins etc etc. A pain in the neck, but this debacle with Internode and TMC has been painful. Internode is a shell of its former self. Wasn't it once one of the best ISP's in Australia? Simon Hackett would be horrified with what's happened to his company... well... I'd like to think so.
Once the transitioning of Emails is complete.... goodbye Internode. A 20 year customer and relationship TPG have destroyed.
My history with node has been exceptionally well for just over 10 years, but lately it just seems that there are problems arising with performance, and then this email crap came along. I can't pinpoint why performance is a problem, whether it be local or international, hardware failures, software failures, or simply congestion. Nobody tells us anything except a status of an issue. The performance is still pretty good for my liking, but again, except for this email crap. Give it until TMC start charging and i will have transitioned all my email somewhere else by then, and then i will make a decision whether or not to stay with 'node. It also wouldn't surprise me if other companies do the same thing with their email systems because it always boils down to saving a dollar no matter how it affects others
Receiving email with Internode is now pretty reliable. Some emails from early in the week have disappeared, so they won't be coming back. Only a few login/password errors per day now, instead of multiple per hour.
I have to ask TPG, was this all worth it? Running the email service into the ground, then declaring everyone will be booted off, and all the resultant bad will over the past few weeks? The damage has been done. I'm moving off Internode and will have no reason at all to stay soon. Simon Hackett was a fellow nerd and passionate about his company. Now Internode is run by a board and HR, and no one really cares if it dies. It's just a brand. TPG, might as well turn off the lights and shut it down. Roll everything into your TPG brand.
so far i can say the migrantion to the The Messaging Company has been one of the most Mickey mouse migrations ever.,.
so far i would rate tpg a 1/10 for it and the same for the The Messaging Company and this would make me never recommend any one ever use them
I wonder why my experience is so different? I would score it 9/10 (not 10 because the whole idea of scrapping email services seems contrary o the idea of the internet). My experience so far has been excellent.
>>I wonder why my experience is so different?
You're not with Internode. TPG's management of Internode has been dreadful.
You're not with Internode. TPG's management of Internode has been dreadful.
True. But I wonder why they would manage internode differently?
Re posting my post from page 44. TMC have not started porting email services from Internode. We have only registered interest in changing to TMC. The whole email mess is all on Internode.
Reply from TMC
Thanks for getting in touch and reporting the issue that you're experiencing with your email; this is not the experience we would like you to have and for that we really do apologise for any inconvenience caused.
Your email is still managed by your Internet Service Provider (ISP) until you are informed via email that your email address has been migrated.
We will send notification once your email is fully migrated to us and from there, The Messaging Company will support you directly. for the meantime, if you have a current problem with your email account, please contact your Internet Service Provider's support team for email settings and other issues for further assistance.
In addition, at this stage no email accounts have been migrated to us. For Email addresses that have opted-in have not been moved over to our service, yet the opt-in process you went through simply puts you in the queue for migrations,
Hope this helps and we highly appreciate your patience and kind understanding
If that is a small pop-up already showing the password filled in (with asterisks) it is a longstanding issue with one of their mailservers
No, this is different. It's only been a problem for the past few weeks, getting worse until last night – but crossing my fingers, seems ok today
I've just sent an email from me to me. The outgoing email was sent within 5 seconds and the incoming email arrived after about 30 seconds. Amazing. I haven't seen performance like that from Internode's email system for months, perhaps years!
TMC have not started porting email services from Internode.
Their problem is that according to their website they have been intercepting incoming mail for months – who knows if this plays any part in the many major malfunctions experienced recently – and their slow porting ensures that they will forever be associated with this disaster.
I've just sent an email from me to me.
I now can't do that! It's the only change I've noticed (on a TPG email address). I used to test the system daily by emailing myself but that does not now work, so I test from the smartphone.
their slow porting
Why is it TMC's slow porting and not Internode's slow porting?
There are 2 organisations (at least) involved in this and I'm not sure how anyone outside of the process can identify where the problems are occurring.
Their interception of emails may not have in fact been part of the problem. As you said:
who knows if this plays any part in the many major malfunctions experienced recently.
I agree that TMC will be associated with this disaster for a long time but if resolving it is outside of their control, the tag will be most unfair to them.
Why is it TMC's slow porting and not Internode's slow porting?
It is their website that lists their timeline, and like Internode they have done bugger all to keep customers updated on what on earth is happening. They are also allegedly the professional email providers... if they know what they're doing then they know how to set a realistic timeframe and talk their partner through doing what needs to be done.
I agree that TMC will be associated with this disaster for a long time but if resolving it is outside of their control, the tag will be most unfair to them.
If you lie down with dogs, you get flees.
Well for me it's all gone to crap again this morning, authentication errors and emails not coming through, sigh.....
Yep, down for me again as well.
https://advisories.internode.on.net/item/21387/
Supposedly started Friday and will be fixed by 5pm today.
Well for me it's all gone to crap again this morning, authentication errors and emails not coming through, sigh.....
Yep, largely the same here, although life was more or less OK until about midday today. Now bad.
Seems like a major capacity issue – gets a fix at low demand times, goes to crap when work-day demands increase the system load. Can we really expect TPG/Internode to invest in an upgrade to their Commodore 64 email processor when all they really want to do is exit the email business and abandon their customers?
Supposedly started Friday and will be fixed by 5pm today.
Hands up anyone who believes Internode's advisory that all will be fixed by 5pm today.
Mmm, three authentication errors within the last hour. Internode's service is hobbling along on one leg but at least it's now working. Might have to wait an hour to get an email however.
Barely functioning, and inconsistent.
Email sent at 08:00 lands at 14:17.
Next two emails arrive 'instanteous'.
Fourth email sent at 12:01 arrived at 13:10.
The email I sent from an alternate account on Tuesday 28 November has yet to arrive.
Diabolical.
My Outlook won't receive the internode emails unless I log into webmail first.
So I've been doing that – it comes up with the TMG page first, then when I login there it takes me to the old internode email page. Then I have to login there and then it goes to webmail.
Takes a couple of goes to accept my details at the TMG (normally 504 error) before it take me to the old internode page. Today am getting a failed to login message at the old internode step. It's a mess.
Internode advisories acknowledge that the problem is not yet fixed.
End is now specified as "TBA" whereas previous advisories specified an end date/time. Is the fact that no end time is currently specified in the advisory a good thing – or very bad?
I thought my internode emails had stopped working because migration to the messaging co... so I changed the servers to the messaging co ones...
Not like their help tells you what servers to put in – argh.
But is this the worst support advice ever?
"The migration process has commenced for opted-in customers. Once your email address has been migrated we will let you know."
if the migration process requires an update to the imap and smtp servers – how the hell are they going to let us know (by email)?
https://support.themessaging
https://www.i
End is now specified as "TBA" whereas previous advisories specified an end date/time. Is the fact that no end time is currently specified in the advisory a good thing – or very bad?
Putting an end time on an announcement for a problem that's been occurring for weeks is a bit silly. Internode can have zero confidence they'll fix the problem at X hour on Y day. Plus they're probably running down the clock right now while looking at TMC and saying 'hey guys, you wanna take over now!!?'
Trying to move all my accounts away from my Node email. But when I got to my medical insurance account they want me to verify my identity with code sent to my email. Said code expires in 5 minutes. Guess my medical insurance stays on node email for now.
Trying to move all my accounts away from my Node email. But when I got to my medical insurance account they want me to verify my identity with code sent to my email. Said code expires in 5 minutes. Guess my medical insurance stays on node email for now.
I had that issue with a share registry – couldn't log in to change my email address because they were enforcing 2FA via email. So I lodged an online "request for help", they got back to me promptly and it was fixed. Hopefully your health insurer can help.
TMC have been managing the email servers for a few weeks now as detailed below. All the MX records now point to TMC's atmailcloud.com servers. Any issues logging on or getting new messages all relies on these servers.
1 internode.on.net mx-10.au-east.atmailcloud.com 13.210.237.100
4 tpg.com.au mx-10.au-east.atmailcloud.com 13.210.237.100
6 iinet.net.au mx-10.au-east.atmailcloud.com 13.210.237.100
8 adam.com.au mx-10.au-east.atmailcloud.com 13.210.237.100
9 westnet.com.au mx-10.au-east.atmailcloud.com 13.210.237.100
2 internode.on.net mx-20.au-east.atmailcloud.com 3.106.43.229
3 tpg.com.au mx-20.au-east.atmailcloud.com 3.106.43.229
5 iinet.net.au mx-20.au-east.atmailcloud.com 3.106.43.229
7 adam.com.au mx-20.au-east.atmailcloud.com 3.106.43.229
10 westnet.com.au mx-20.au-east.atmailcloud.com 3.106.43.229
ViSoRcAt
so that means – that mail.internode.on.net won't work.
I got a message back from themessagingco saying they have not migrated my emails yet and they expect to be still migrating email addresses into next year.
So it's back to TPG error.
Email seriously is an essential service these days. And my friends mail server is working better than the professional offerings at the moment.
From looking at some recent email headers I can see that mail is being filtered quickly through the atmailcloud.com servers and the delay is occurring once mail has hit the Internode servers. Doing some digging on here it's clear that these issues have been occurring on and off for years with the Internode mail environment. So, the question is what's the hold up with TMC migration considering the existing environment is barely working.
I'm not getting any mail at all. Was dead from Wed to Sunday, then I got a burst through Sunday am, and nothing since. I'm slowly moving everything to Gmail and will leave Internode when that is all done.
exactly my case as well. Thought it was fixed, which their advisory said it was, now its open again and would be lucky to receive one email per day.
through the atmailcloud.com servers
Isn't that just TMC or parent /partner to TMC anyway? Optus uses them too I think (or Singtel)
I'm not getting any mail at all. Was dead from Wed to Sunday, then I got a burst through Sunday am, and nothing since. I'm slowly moving everything to Gmail and will leave Internode when that is all done
Me too
Although weirdly I am getting it on my mobile ( but in strange ways) but not my PC
I'm not getting any mail at all. Was dead from Wed to Sunday, then I got a burst through Sunday am, and nothing since. I'm slowly moving everything to Gmail and will leave Internode when that is all done.
Ditto. My internode email is completely unusable. Had a small burst on Monday morning when I was able to check through emails on one account, but nothing since. I'm moving through changing everything to new gmail accounts; I think I've got all the important ones so I'm not spending any energy / stress on checking internode any more.
just talked to internode support – who answered the phone really quickly – lightning speed, caught me by surprise.
They said my account had been suspended, and they unsuspended it for me but also said to wait 90 minutes before trying to get my email again.
They would not tell me the manual names for the IMAP/SMTP servers and all that for setting up thunderbird. They suggested if I delete those accounts in Thunderbird and then put in the email and password for each – after 90 minutes (after 6pm Adelaide time?) then it should work.
I have no idea.
Also tech support was VERY surprised I had found some server names for TMC. On their website. I used google. very helpful except – my emails are not yet on TMC.
TMC really quick to answer their emails. Their support email is on the page I linked for them earlier.
PS are we up to contacting the TIO or ACCC about this.
https://www.tio.com.au/complaints
I have spoken to internode tech support.
The advice I got from them seems bad – since their own website suggests I should be putting in TMC server name in the server fields and they could not advise me what the internode mail server is.
If the info from VisorCat is right – has TMC even moved "mail.internode.on.net" over? How do I even got to the internode web page if they've made internode.on.net into a mail server (this could be tech thing with auto directing URL requests I don't know about).
Why does the internode support page say mail.internode.on.net?
https:
And Thunderbird INSISTs on having the server fields filled in. So I don't think I'm going to be able to recreate the accounts by deleting then setting up again without server names. I did manage to tell Thunderbird not to go looking for new email for the internode addresses.
And most bizarrely – the tech support who answered my emails to TMC name is Jorel, and the tech support who answered my phone call is Jarel.
Is it the spoken accent or are they the same guy?
WTF
If you ping the mail.internode.on.net server (the name has not changed in 20 years) you can see that it has been relocated on the sep-kakadu01.au-east.atmailcloud.com server owned by TMC. As I have detailed before I feel the transition of host is complete with unexpected problems.
I have already submitted a detailed complaint to the TIO – I suggest everyone else here that can provide some technical feedback should do the same. TMC and TPG are just pointing the finger at each other so I suspect there is something serious to hide – possibly a financial or funding issue that is holding back the process.
If you ping the mail.internode.on.net server (the name has not changed in 20 years) you can see that it has been relocated on the sep-kakadu01.au-east.atmailcloud.com server owned by TMC. As I have detailed before I feel the transition of host is complete with unexpected problems.
The TMC website linked here previously says that before any accounts are moved all messages pass through their servers before being forwarded to the Internode disaster.
https://themessaging.co/the-migration-process/
The next process is where your current mailbox provider redirects email traffic to our system which is then routed back to the existing system (sounds weird but I’ll explain later) When this occurs if you are using webmail to login you will notice a different login page.
After successfully logging in you will be sent back to the old email service that you are familiar with.
At this point your email traffic is routed through the new cloud service and as such we will be responsible for scanning for viruses, phishing and spam emails. Due to this you may notice a change in the spam messages you receive as the service is fine tuned. This process started on the 15th of September and will continue until the end of September.
It's now asking for the password constantly once again.
Yup. Whatever was done last weekend has all turned to mush now.
No incoming mail since a minor drip feed late this afternoon (Tues 5 Dec 2023).
I guess other people have received the email (assuming Internode's email servers work...), that the Internode brand is being killed off.
As a result, we will no longer be signing up any new customers to Internode from 6/12/2023. In the future, we will also transition existing Internode residential customers across to the iiNet brand.
Everyone will be rolled into iiNet, and inevitably into TPG once iiNet is also killed. Bye Internode, its been a nice 20 years, but you're a shadow of your former self. Maybe it's best that you disappear for good.
I guess other people have received the email (assuming Internode's email servers work...), that the Internode brand is being killed off.
Nope, no email (probably like everyone else). I couldn't help but laugh at this on Internode's website (bold type mine):
When will my Internode account move to iiNet? Do I need to do anything?
You’ll receive a notice at least 30 days before your moving date.
This notice will be sent to the contact email on your Internode account. If needed, you can change your contact information in My Internode.
Given the current state of Internode's email system and most customers presumably using an Internode address as a contact point, a snail mail letter drop might be the better option. Alternatively contacting Internode to update the address results results in "Can we have a picture of you and your photo ID?" /s
The incompetence of TPG/Vodafone knows no bounds. I'd hand over my brand new PC* to see a post from Simon Hackett on this.
* Metaphorically speaking of course
I guess other people have received the email (assuming Internode's email servers work...), that the Internode brand is being killed off.
Not me (email has been sporadic, mostly dysfunctional, for many hours), but thanks for flagging the latest, um, news .
The relevant notice is also posted here:
https://www.internode.o
Near the beginning of the announcement: We have made the decision to simplify our products and platforms and allow us to focus our resources on delivering services to our existing customers. As a result, we will no longer be signing up any new customers to Internode from 6/12/2023. Er, that's today!
After the dust settles, I wonder how many customers will still be available to receive this new service focus?
This statement is a worry:
This change will not disrupt your current services at this time.
The unsaid implication is that the change will disrupt services in the future. Will this change go as smoothly as the email transition? The cynic in me suggests I ain't seen nothing yet.
you can change your contact information in My Internode.
Except when you try that you are told "Unfortunately, your contact details cannot be viewed or changed online at this time. Please contact us to update your details. We apologise for any inconvenience."
I'm getting regular emails.... once per day!
At least it's quicker than snail mail now now Australia Post are going to delivery every second day :)
Except when you try that you are told "Unfortunately, your contact details cannot be viewed or changed online at this time. Please contact us to update your details. We apologise for any inconvenience."
Same here. I guess I'll have to call them.
Tangentially it seems the brand will be retired. From a notification received yesterday.
We have made the decision to simplify our products and platforms and allow us to focus our resources on delivering services to our existing customers.
As a result, we will no longer be signing up any new customers to Internode from 6/12/2023. In the future, we will also transition existing Internode residential customers across to the iiNet brand.
The migration of residential accounts to iiNet will not happen immediately, and we will contact customers with more details in the future.
Just a constant 504 gateway timeout on webmail here, Can't see any of my folders via imap on my phone and maybe see 1 new email during the middle of the night. 2fa is currently useless.
Interesting comment from Simon Hackett today, here on Whirlpool, about running an email service. Simon is the Internode founder, he sold the business 12 years ago, in 2011:
Email, as an application for an ISP to run, is actually an enormous challenge, and it becomes very costly at scale. Email really rubs file systems the wrong way (extremely large file count of, on average, very small files).
Simon rarely posts on Whirlpool nowadays, despite his post count of 31,627 and Aura of Pervasively Luminescent. So his 2 posts today are quite poignant
His most recent post, about email services, is here:
whrl.pl/RgFteH
... and here he is, a little earlier today, commenting about the demise of a once great brand and the people who were associated with it:
whrl.pl/RgFtea
Next problem. Going through webmail, looking for emails in folders to forward to my new email address is taking ages. Find the email, click 'forward', wait for...well who really knows. The hamster wheel has been spinning for 15 minutes so far.
I have added my Internode email to Gmail, but folders that are showing content in webmail are showing as empty in Gmail.
Grrrrrr
Sending emails has also been a nightmare for me (POP via Thunderbird) due to the outgoing server constantly timing out, so today after not being able to send an important email (again), I decided to try changing my outgoing server settings as per TMC website below (which I did not even know about given the disgraceful communication from both sides) and to my surprise, sending emails is now WORKING.
https://support.themessaging
Initially it didn't work as I only entered the first part of my email address as the username (without @internode.on.net) as instructed on Internode's website and how it has always been. However when I used my full email address as the username it worked.
Hopefully this might help some others too.
I have multiple Internode email addresses and changing the outgoing server settings is working on the parent and all child email addresses.
today after not being able to send an important email (again), I decided to try changing my outgoing server settings as per TMC website
I'll probably give the TMC settings a go soon, but use TMC's IMAP facility.
It seems the IMAP settings are:
Incoming Mail:
Username: User's full email address
Server: imap.themessagingco.com.au
Server Port: 993
SSL / TLS: On / Yes
Outgoing Mail:
Username: User's full email address
Server: smtp.themessagingco.com.au
Server Port: 587
SSL / TLS: On / Yes
Perhaps using these latter settings fixes "Outgoing" problems. I wonder what difference there is using the "Incoming" TMC settings, if any?
as per TMC website below
Thanks for that. Some interesting stuff there in particular this ambiguous comment. Not clear what it means for people like me on Internode who have already left Internode some time back and are "Email only" customers.
After Migration what happens if I change ISP
We understand that the ISPs will allow you to keep using your account after it has been migrated to us. Before changing providers please check with your ISP to ensure they are happy for you to continue using the email address provided.
It seems the IMAP settings are:
Just tried, nope, still no incoming email. Don't think it's worked for me since yesterday sometime
"Your service provider has partnered with The Messaging Company to ensure you have the best email experience possible."...
hahahaha
Thanks for the info. Does anyone know if Internode will let us keep the email addresses after migration but if we leave Internode? I’m planning to leap to Leaptel but it would be convenient to have the internode emails around in case I miss anything from the transfer to iCloud.
Does anyone know if they will tell us when we are transitioned to The Messaging Company? I'm hoping to take advantage of the current sign up deal with origin internet, but can't do that until email is transitioned.
I just looked that up too see where i could complain, it says if you're transitioned they'll send you an email. Well ironic that we can't receive them most of the time anyway hahaha.
I'm assuming I'm still on Internode side for email then, I'm email only having left for ABB several years ago
The original email after you opt-ed in said
Your email is still being provided by your ISP until you are migrated – we'll be sure to let you know before and after this occurs. Just keep accessing your email as you always do for now.
According to the Support site below they will email you after you have transitioned.
https://support.themessaging.co/hc/en-au
The timeline here
suggests transitioning will happen in the first half of 2024.
Of course you have to be able to receive emails!
suggests transitioning will happen in the first half of 2024.
I'll be free of internode email long before then. I can't see my internode email now, so I can't use incoming emails as a checklist, but I've got a comprehensive list of services that have my email address and I'm working through that. So after that, it's too bad, I guess. I'll probably lose a few personal contacts that I don't hear from very often, because the only place I have their email address stored is in my internode email contacts list.
In the interests of even-handedness – I had 15 emails arrive today, probably 12 of them inside a minute or two of the sent time, and the others within 30 minutes.
I'm hoping this means something positive.
That said, the test email I sent on Tuesday still hasn't turned up. Who knows what else I'm missing.
In the interests of even-handedness – I had 15 emails arrive today, probably 12 of them inside a minute
I'm seeing good performance at present for both incoming and outgoing.
Round-trip time for email sent to myself is better than 30 secs.
I wonder how long this will last for?
Received the "Congratulations! Your email account has been transferred" from TMC late last night.
Emails from around the 17/11 that have been trickling in have all been duplicated.
New emails are being received +/- 1 min of being sent.
Now just waiting on the other email addy to be migrated across.
(which is still getting 504 gateway timeout issues)
Received the "Congratulations! Your email account has been transferred" from TMC late last night.
Wow, that has got to be a first! At least that is the first I have heard of.
Did they live up to their promise of advising you before it happened?
Then again, perhaps they tried to, but with the state of email lately such advice could have just been lost.
One of my email addressed has been transferred to TMC, and it's working just fine (webmail).
The other address worked for a while this morning (still internode), now it's failing to log in.
So, light at the end of the tunnel, I guess – even if it's only allowing me to log in so I can check for any emails that haven't been redirected to my new address.
Did they live up to their promise of advising you before it happened?
Then again, perhaps they tried to, but with the state of email lately such advice could have just been lost.
I only noticed it when I logged into webmail, and the TMC webmail site came up, I think they might have sent an email advising me, but frankly at that point I was just (in my excitement of having a working email service) scanning through large numbers of emails and cleaning up, I may not have noticed it.
Received the "Congratulations! Your email account has been transferred" from TMC late last night.
Well done! Do you remember when you opted in ? Just wondering if they are transferring people in order of opt in date.
Do they tell you to change SMTP/POP/IMAP etc ?
Did they live up to their promise of advising you before it happened?
Nope. Original email from Internode on the 6th Sept. Signed up on the 7th. Nothing between then and now
7th Sept
Interesting thanks. I was 8th August so not in date order of opt-in then! No reason it should be I imagine there are more technical things going on.
Also from the confirmation email :
"We are committed to keeping you connected, your messages private, and your memories safe.
...
If you use webmail, you will notice a new, modern interface. "
And......the new webmail isn't loading.
Round-trip time for email sent to myself is better than 30 secs.
I wonder how long this will last for?
Answer: A couple of hours. Back to nil service now that the business day is in full swing.
Anyone know if there is a way to make a backup of your emails before moving to another ISP?
Yep, there are multiple ways... one is with a mail client like Thunderbird on a PC, another is telling gmail to get the messages via POP (although that will only get messages from the inbox, and will mark them all as unread).
Anyone know if there is a way to make a backup of your emails before moving to another ISP?
Firstly, if you need to change your email address you shouldn't use an ISP-based email service because you could end up in the same situation as with TPG discontinuing email and having email problems. Use an email address independent of an ISP like outlook.com or gmail.
Use an email app like Microsoft Outlook (e.g. if you have the 365 subscription) or Thunderbird or emClient. Add your old email account (if not already used in the app) and add your new email account. Then you have access to both sets of folders on the one screen, and can simply move emails and folders to the new account (e.g. by drag & drop).
After some minutes or hours the emails added to the new account will be uploaded to the provider and will be accessible from their webmail service and your other devices.
There have been a lot of free email services that have bit the dust too.
I remember one called Rocketmail.
And I have been locked out of about 3 or 4 different microsoft mail (hotmail/outlook) and gmail accounts – just for changing devices.
The most irritating thing now – if you're part of a not for profit committee – is getting an email address that three different people can access as needed, so that if one is unavailable for whatever reason – the not for profit doesn't miss invoices and etc.
That and it's nice to have separate email for marketing. And those pesky marketing verification codes.
I remember one called Rocketmail.
I have to point out that Rocketmail was acquired by Yahoo...
in 1997.
There have been a lot of free email services that have bit the dust too.
Not likely for outlook.com, gmail, icloud. These are some of the biggest companies in the world, and if there was a merger those email domains with many millions of users would be continued.
I didn't mention icloud email service in my above reply to Skybolt because I've had recently issues with adding icloud accounts to Outlook and the Mail app.
didn't mention icloud email service in my above reply to Skybolt because I've had recently issues with adding icloud accounts to Outlook and the Mail app.
Interesting about iCloud – did not know that but I have not had to do that for quite awhile. Gmail on Outlook suffers from synchronising folders that just takes forever, I don't really like the Gmail account on Outlook implementation.
But for those here that are contemplating a free alternative to internode, I reckon Outlook.com works well.
I reckon Outlook.com works well.
That's my recommendation too. It uses the exchange protocol when used with Outlook desktop app or emClient, superior to IMAP.
Latest attempt after supposedly unsuspended ac
Can't get into either of my internode emails using thunderbird or the webmail.
Says wrong password or user id – which is better than "suspended".
I use a password manager and I haven't changed the password.
So I guess that means talking to internode support again. TMC says my email addresses are not yet migrated.
Says wrong password or user id – which is better than "suspended".
i get that on and off all day and i know it is correct
Received the "Congratulations! Your email account has been transferred" from TMC late last night.
Emails from around the 17/11 that have been trickling in have all been duplicated.
New emails are being received +/- 1 min of being sent.
Now just waiting on the other email addy to be migrated across.
(which is still getting 504 gateway timeout issues)
My wife got this notification dated 12:35 AM yesterday (Friday 8/12) and we now see that every email in her Internode email account since 5th September up until 12:35 AM yesterday has been duplicated in her inbox, with the "extra" one being marked as Unread mail. I assume the fifth of September is some marker point at which they started a cutover process. This is EXTREMELY irritating and just adds to the feeling of total chaos around this process. Emails received since then are not (as yet) duplicated.
People better watch out for something similar. Sigh
every email in her Internode email account since 5th September up until 12:35 AM yesterday has been duplicated in her inbox
Emails from around the 17/11 that have been trickling in have all been duplicated.
Do you folk use an email program (e. g. Thunderbird) or webmail? Do you download your emails to your computer or leave them in your webmail Inbox (and Sent folder)?
I use T-bird and download emails to my computer but they stay available in webmail. So lately I've been logging into webmail and deleting them, both from the Inbox folder and from the Trash folder.
I'm hoping that might avoid having the experience of x months of emails arrive ... but I have no idea if it will.
People better watch out for something similar. Sigh
Ah. It sounds from here
https://themessaging.co/the-migration-process/
In step 3 we securely copy your emails and contacts across to your inactive account we created in the first step. We do this while your old account is still operational, so you don’t have any email downtime. Step 3 is set to kick off in October and will run through until mid next year.
Step 4 is likely going to be the first time you will hear from us. At this point we will let you know that you have been scheduled for migration.
On the home stretch when it’s time to migrate you, we copy across any new emails (or other data) since the main migration in step 3 into your mail account and mark your account as migrated!
that they have already made a copy of my emails back in September. So some of those which I have subsequently moved to folders on my mac out of the Internode IMAP folder or deleted are going to come back to haunt me in the future. Why don't they sync the stuff on the TMC site with the Internode site before they migrate me or is that what "we copy across any new emails" means ?
Did anyone here get a "scheduled for migration" email ? Sounds like people are just getting a "you have been migrated" email ?
I'm hoping that might avoid having the experience of x months of emails arrive ... but I have no idea if it will.
Have a look at the link I just posted.
I've been doing something similar and keeping my Internode Inbox on Internode and MacOS empty. I guess when I am migrated it will suddenly fill up with the snapshot from September and I can just dump it.
Am in the process of changing my email address to my Gmail.
I've set my internode email to forward to my Gmail, but it doesn't.
Anyone else experiencing this?
My email has been working fine today... First time in around a month... Sad that I have to celebrate that!
I've set my internode email to forward to my Gmail, but it doesn't.
Anyone else experiencing this?
I think they may have switched off mail forwarding.
After my wife passed away I set her email accounts to forward to me in case there was anything I needed to attend to but the service hasn't worked for a while now and there is email for her when I check on her computer.
You can set up Gmail to receive mail from your Internode address
Thanks for the advice, I didn't know that was possible.
Unfortunately it doesn't seem to work for me. Keeps saying it couldn't get connection to the server.
This email thing is nothing but a shit show. I can't wait to get away from the whole TPG group.
Did anyone here get a "scheduled for migration" email ? Sounds like people are just getting a "you have been migrated" email ?
We just got the initial acknowledgement of registering way back in August, and now two of our accounts are done with one email each saying "Congratulations! Your email account has been transferred". Nothing in between.
cheers
I received a scam email this morning saying Dear Internode user.
To migrate your email, click on this link and enter your email details
No thanks, after looking at the email header.
Well – back again (at last).
Internode webmail is an unmitigated disaster and unlikely to get any better until transition to TMC (if at all).
So we are stuck with at least another twelve months of pain at least.
Just received another download of email from over the last 3 months – after cleaning them up for about the third time.
I have no confidence in Internode Support (does it still exist or have they all been given the bullet coz TPG people can handle it all now?!) as this has dragged on for far too long. Information flow is non-existent really as the advisories page just gets a new date with no actual information being imparted to customers (and customer support is another area that seems to have disintegrated).
Internode certainly is no longer the company Mr Hackett set up and I have no confidence that it, iiNet and all the others will exist for much longer (see the notes on no new customers...)
I find i sad that such a company has become so disinterested in its customers.
Time me thinks to look to new solutions.
Two of my email accounts were migrated and had their password reset without warning.
I raised two support tickets and got no response from Internode. I tried contacting them through their Facebook page only to be told – after providing all of my account details on request – that they couldn't verify me with the information provided. They directed me to a "Confirm Your Identity" page (different from the "Verify Your Account" page) which I also filled out and then got a nice email saying I'd receive a response in two business days.
I then called the support line and after looking into the tickets the Internode guy passed the call over to The Messaging Company. The guy from TMC first told me my accounts had not been migrated and that it's Internode's problem. He suggested I reset the password. I can't reset the password because the accounts no longer appear under Managed Mailboxes at Internode. I'm put on hold.
TMC guy eventually comes back and it turns out the accounts were migrated and he's able to reset the password for me. Problem is now resolved to the extent that I can access my accounts using Webmail, but Outlook is still having some issue that I'll look into later.
Also, the technical support number for TMC is 07 3497 3566. I would suggest anyone with a problem similar to mine just call them directly.
On Dec 1 I tried to change my contact address to a new email. The internode site said it couldn't be done at this time, and to create a support ticket. Which I did.
Shortly after I got an automated response telling me their aim is to respond in 72 hours.
Today is Dec 11 and still nothing.
They have terrible aim.
Well the Internode email system never ceases to amaze.
I'm now getting incoming messages time-stamped in the future – so for example, I'm sitting on a message sent today – but it's time-stamped Wed 13 Dec 00:19. I don't think there's anywhere in the world that has carried that time readout as yet.
Mighty confusing.
After being an Internode customer for 20 years they've now decided to start sending me SMS and emails demanding that I verify my identity to them with a government approved photo ID before they action my support requests.
After being an Internode customer for 20 years they've now decided to start sending me SMS and emails demanding that I verify my identity to them with a government approved photo ID before they action my support requests.
That sounds suspiciously like a scam attempt to hijack your identity.
Anyone else getting rubbish like this for 'Internode'?
WhyTF would they demand a photo ID, they cannot see you to check it? If they do though, it is yet another to leave because with all the identity theft going on there's got to be less places you trust with such vital personal information.
Anyone else getting rubbish like this for 'Internode'?
Tick.
I wanted to change my mobile ph# for the 2FA, and the ask was for photo ID (with me holding drivers licence) or similar. Not all TPG/Node fault tho' as there are some new 'security' laws/regs to attempt minimise scams and ID theft.
I declined. My account is now 'out-of bounds' to me.
Well I'd opted in for 2 email accounts. My main email and one linked email. Have been having no end of troubles with my main emails but the other seemed to be working ok.
Got the "congrats your email has now been migrated" email Sunday night for my main account and it's been brilliant since. Suddenly emails are coming through consistently and reasonably quickly. Hopefully it stays that way.
No email confirmation for the other address yet though.
That sounds suspiciously like a scam attempt to hijack your identity.
Anyone else getting rubbish like this for 'Internode'?
WhyTF would they demand a photo ID, they cannot see you to check it? If they do though, it is yet another to leave because with all the identity theft going on there's got to be less places you trust with such vital personal information.
Nope, I called up to ask why this was happening and it is legit.
It seems to have been triggered by my attempt to contact them over Facebook because it wasn't an issue when I have called them directly over the last week or so. The guy told me they didn't have some of my personal details on file, such as my birth date and mobile phone number. I thought the latter was weird because I'm using it for 2FA.
Anyway, I was told I could ignore the requests which I will be doing while I move to another ISP as soon as I possibly can.
It seems to have been triggered by my attempt to contact them over Facebook because it wasn't an issue when I have called them directly over the last week or so. The guy told me they didn't have some of my personal details on file, such as my birth date and mobile phone number. I thought the latter was weird because I'm using it for 2FA.
Yes, I've had to do the same thing. I wanted to change my email address for 3 different internode accounts...
1. Mobile phone – was able to do online.
2. Home broadband service – had to call Help Desk, was able to do it on the phone.
3. Business broadband service – Help Desk asked for my d.o.b., they said they couldn't verify it (who knows why, maybe I didn't have to give my d.o.b. when I set up that account a few years ago), so I had to go through the online photo ID thing.
I did that a couple of days ago, they've acknowledged it but I haven't heard confirmation of the change.
Now I just have to monitor both old and new email addresses to make sure the 3x invoices are going to the right address :)
So my main Node email has transitioned over to the new service but my second Node email is still waiting to transfer. Should I now cancel my $30 yearly email access account or will that automatically be cancelled?
Should I now cancel my $30 yearly email access account or will that automatically be cancelled?
Why would you cancel this ? I was assuming my $30 to Internode for my email only account was going to keep having to be paid until September 2024 when I get a bill from TMC ? That's just a guess I've seen no information about it. Thanks.
they've now decided to start sending me SMS and emails demanding that I verify my identity to them with a government approved photo ID before they action my support requests.
==== phishing scam===
==== phishing scam===
It's not. I had the same thing, following on from a Help Desk call where they told me they would be sending the SMS / link to my phone. When I completed the process I got an email (to my new gmail account) from an internode email address.
I was assuming my $30 to Internode for my email only account was going to keep having to be paid until September 2024 when I get a bill from TMC ?
When did you last pay TPG/Internode for your email service? It will depend on that and when you actually get transferred to TMC.
That's just a guess I've seen no information about it.
They did not say anything initially, but quite some time ago the TMC FAQ got updated to cover paid "email only" accounts. See the last question at https://themessaging.co/frequently-asked-questions/ . When they first put that question up there, the answer also said that you would pay TMC at the same rate as you were paying TPG, but that part was subsequently removed.
They did not say anything initially, but quite some time ago the TMC FAQ got updated to cover paid "email only" accounts.
Thanks for that link. I think I might have seen that one before and wondered a bit if "TPG" included "Internode". I know it should but they seemed to do their own thing a bit. But further up that page under
Q: Will it cost me money to have my email service with The Messaging Company?
It says
If you are currently receiving a free email service with a TPG brand, your service provider has paid us to provide your email service until the 15th of September 2024, at no cost to you. In July 2024 (or sooner), we will communicate any changes to your service you can expect moving forward, including pricing.
At this stage, we intend to offer different levels of service (including a low cost option), so you can choose which level best suits your needs.
Note: All customers who are already paying for their email service with a TPG brand will be contacted to renew your subscription at the same price with similar or better features when your subscription is due for renewal.
That Note seems clear to me.
Looks like my mailbox has moved over to TMC, it has the new web interface.
However, I'm not getting new emails as of yesterday and webmail is just hanging.
Painful.
I thought i'd have another go at accessing my internode emails that have been unavailable via my email client and via web mail since the start of December.
Phone call number 1 to internode support. I told the person who answered, I can't log into web mail and there is a "security problem" when I type internode.on.net into my browser URL line. I told her that TMC had already said to me that my emails would not be migrated until next year. Next thing I know she's transferred me to TMC
So I confirm with TMC that neither of my emails have been migrated to them yet but I have registered both of them to move over.
And then I call internode back and I get a more experienced person on the phone who says both my emails have been "suspended" again even tho when I called on the 5th December they got "unsuspended" that guy didn't tick the box for "yearly email".
Part of the complication was back in August they migrated my broadband to a new account id so I had to put a different "user id" into my router that doesn't match either of my emails and my emails were no longer linked to my broadband account. This tech support did figure that out – because he's seen it before.
He did actually ask me if I had Internode broadband / internet. Duh. OH Crap.
One good thing. Hold times are super short right now. TIO must have fixed this.
And when I told htem back in August to change my email address to something not internode – that person typed in the wrong email address. Now that's fixed – dunno where all my bills were going.
Sigh.
Simon was on Adelaide 891 mornings talking about the demise of the brand if anyone wants a listen. About 40 mins in or after the engineered stone discussion.
https://www.abc.net.au/liste
Emails for myself have been instantly arriving since the afternoon of December 6th. The delays I previously experienced were anywhere from 5 minutes to 24 hours.
Very happy Internode or TMC might have sorted out whatever was causing the emails to be held at the server. Mind you I did make a TIO complaint 4 weeks ago – not sure if that helped.
Simon was on Adelaide 891 mornings talking about the demise of the brand if anyone wants a listen.
At 47:00 Simon recommends an ISP, sounds like 'Olive' or 'Olly' Broadband. – but I cant find that name
in my search.
Any Clues anyone?
emails to my phone via TMC are now instant...
However webmail is broken. atleast that's something...
Does anyone know if TMC are running exchange? and therefore have the same features instead of IMAP?
edit: all working now! super fast
Now to cancel my Internode account...
He said Aussie Broadband :)
Yep some discussion on his blog about his change back in 2020
https://simonhackett.com/202
Simon recommends an ISP
Pricing wise, it’s hard to go elsewhere. I’m just on the 50/20 and paying $80. It’s $5 more at abb
Pricing wise, it’s hard to
leave Internode.
I'm on an original Internode NBN 50/20 plan with 100Gb monthly (and exceed this less than once a year) and it's still about $55.
Paying less for less data does not seem to feature much these days. ABB no longer offer it, so I'd be up for an extra $30 per month to go with them, more than 50% increase for little or no apparent benefit.
I'm on an original Internode NBN 50/20 plan with 100Gb monthly (and exceed this less than once a year) and it's still about $55.
Given that the wholesale price for a nbn™ 50/20 port is $55 ($50 + GST) it's not surprising you're struggling to find a $55 retail plan...
https://www.nbnco.com
My email was transferred across yesterday. They sent a mail saying it was queued for migration and scheduled to happen between mid Dec. and end of March 2024!! That was on the 12th and it transfrerred on the 13th. :) It was a little sketchy at first for a couple of hours. One mail to a gmail account went missing, but other tests back and forth were ok. And now I must admit, it's working rather well all round.
I changed the password in the TMC settings, and the ISP account as I don't want them to be same.
Paying less for less data does not seem to feature much these days.
I was on that, was only using 300GB per month. Then 4K streaming happened so had to upgrade to the 79.99 plan. If only there wasn’t issues with my HFC rollout, I would have been on that $55 50/20.
Note: All customers who are already paying for their email service with a TPG brand will be contacted to renew your subscription at the same price with similar or better features when your subscription is due for renewal.
Cheers. That answered my question.
I'm on an original Internode NBN 50/20 plan with 100Gb monthly
Ditto – been on that plan ever since FTTN became available in our area.
Suits me fine as I don't do streaming and have never come close to using up 100GB per month.
Nice of Internode to finally start sending out advisory notices that emails accounts are about to be migrated...
... after they've already been migrated without warning and left in an inaccessible state.
Ditto – been on that plan ever since FTTN became available in our area.
Suits me fine as I don't do streaming and have never come close to using up 100GB per month.
Ditto for us, too – it was the best value we could find at the time. We pretty much only use it for streaming TV, 1-2 hours per day, 100GB is enough (except when one of us is home during the day and bingeing something!).
I'm not going to go looking to move away from internode just because of the email debacle, but let's wait and see if the service continues to be as good / value when they dump the internode brand.
My email appears to be working but i have not received my monthly invoice and i can't log in to My Internode because the One Time Password is not being sent. Anyone experiencing the same problem ?
edit : Called support and they said they will resend it and just wait for it. Funnily the customer feedback survey came instantly :\
My email appears to be working but i have not received my monthly invoice
I didn't receive mine either. OTP worked for me and checked, yep, invoice there.
I didn't receive mine either. OTP worked for me and checked, yep, invoice there.
Finally got in. Yeap my bill was there too but still no email
Today i got the email from TMC about my secondary email account having been successfully transferred over. Bu my primary account, which i did soon after the secondary one, has not been transferred yet. I wonder if that has something to do with not receiving the invoice. Maybe TMC does not accept multiple accounts ?
I'm beyond suprised the amount of people who are still on dot on.net emails addresses and complaining. I've never used my ISP email and have used my own domain since 2003...
Just to add to the evidence store:
Received an email "an important update about your email account" from TMC at 16:39 on Friday, informing me my account would be transferred at some time between mid-December and the end of March. [Email was sent at 13:31].
Received a second email "Congratulations! Your email account has been transferred" at 21:54 on Saturday. [Email sent at 21:54].
Just to add to the evidence store:
I got one as well. Mine seemed to take about 14 hours!
I'm trying to transfer three family Internode accounts. One of the others transferred yesterday and I'm not sure about the third.
I'm trying to transfer three family Internode accounts. One of the others transferred yesterday and I'm not sure about the third.
If it has been transferred you will get the TMC webmail page, otherwise it will redirect to node's webmail page
I've received the recent email from TPG indicating that my email service will be moved to TMC sometime during the next couple of months. For now, it looks like no change is imminent and I remain parked with Internode-branded email.
In the good news department, over recent days Internode email (both incoming and outgoing) has been prompt, with delivery typically achieved within 10 seconds. Amazing after all the hassles during recent months.
I wonder if this is the result of an offloading of a large portion of Internode email accounts to TMC, thus reducing server load at Internode, or have Internode fixed something?
If it has been transferred you will get the TMC webmail page, otherwise it will redirect to node's webmail page
Ah good point! Thanks.
So my wife's and son's accounts have been transferred but not mine. Waaaaw! :-)
or have Internode fixed something?
The advisory is still current: https://advisories.internode.on.net/item/21387/
Start Fri Dec 1 14:37:00 2023
End TBA
Summary Email Intermittently Inaccessible, Incoming Email Delays
Services Webmail, SMTP, POP3, IMAP
Areas Australia
Details Customers may experience intermittent errors or slow performance when accessing their Internode mailboxes. Delivery of incoming email may also be delayed. Our Technical staff are looking into this.
EDIT: To add, I am still not getting all of my emails.
I've had no email access at all since 8 December. I've rung 3 times, been transferred to TMC once and then transferred back when TMC advised that my email addresses have not been migrated yet.
Whenever I try to login to webmail I am told that the user name or password is incorrect. The UN is correct and I haven't changed the password for some time. In frustration I selected the "forgot password" option. This gets me to a screen that says "reset password". If I do that I get to a dialogue to change my "my internode" password. I don't want to do that. How do I change my email password?
've had no email access at all since 8 December. I've rung 3 times, been transferred to TMC once and then transferred back when TMC advised that my email addresses have not been migrated yet.
If your additional mailboxes do not appear under My Internode/Manage Mailboxes then TMC has them.
I had the same issue where I was being bounced back and forth between Internode and TMC. TMC were telling me to reset the password and I had to keep telling them I couldn't as I no longer had the ability to manage them on the Internode side. I was insistent and eventually he relented when he figured out that my mailboxes were now with TMC after all.
I have a new looking "my internode" screen. There is no "manage mailboxes" option that I can find.
I rang yesterday and was advised that my email addresses had been suspended. The operator didn't know why. I suspect that it might have been due to the many failed login attempts where the response that i get is that my user name/password is wrong.
The operator removed the suspension and I was able to log in with my unaltered UN and PW and I received a heap of messages. However today, same input, I get the error response again. My outlook client automatically tries to get emails every few minutes and I see the error when it does so I assume that my email has been suspended again.
This issue has apparently been ongoing for months. It's hard for me to understand why it hasn't been fixed if the appropriate priority and resources had been applied to the problem. I can only assume that they just don't care.
You may want to lower the number of cached connections to the server. Once I did that in Thunderbird I stopped getting errors that the server had disconnected me. I set it to one per account. It was automatically set at 5 which I definitely do not need.
Well as at 11.55pm last night, my (now) olde Internode email account is still chugging along. Still getting spam emails (thankfully Outlook knows what to do with those with the many rules I have set up), and still getting the occasional legitimate emails through (advertising, etc). Although the majority of the important ones are now going elsewhere – no Not the Messaging Company.
Simon Hackett piped up on Twitter a few days back (noticed the link in the news section here), lamenting that his once great company is now consumed to the ashes. Perhaps if he had hung on, things may have been different. Conversely, he is still and foremost a business man, and could see the changes in the industry and bailed out fast too?
Anyway, can't cry over spilt milk, the new bosses of TPG know what they are doing....*cough*
So far the move to TMC has been an improvement. I have noticed all my two-factor verification codes appear in emails under a minute. Before with Internode it was anywhere from 20 minutes to 4 hours
Hi all,
I have just received this email, which looks completely dodgy. There is almost no grammar, and the CC: address includes: mailsgdf56-hjgjg@yahoo.com
Have any of you got this email?
Cheers...Sly
internode.on.net
Dear internode user,
As from 7th of January internode MAIL will be logging in from same page online with the new changes made to internode account we would be needing you to validate your account from being disconnected as we know your email is very important to you, to validate your email kindly visit the validate-update link below.
Validate Update
Thank you
internode Email Team
which looks completely dodgy
Saw something like this today on my BiL's computer. The "validate-update link" was so dodgy it even paled the Dodgey Bros into insignificance (https://www.youtube.com/watch?v=yw7yA9ylCHA)
Data point for people still waiting to have their email moved: My Internode email just transferred to TMC. The two other Internode email accounts family members had were transferred back in December.
My Internode email transferred to TMC yesterday. All seems well
Ditto. I also had one transfer mid-December but never got an email about that.
As I reported yesterday in /thread/3qr16rkm?p=25:
"Had some questions about TMC's handling of spam/junk given what I was used to with Internode. Lodged a ticket today (Sunday) and had a response within an hour or so. That generated more questions, answers, further questions and answers ... all done today.
Very impressed with the service and now understand the difference and have made the tweaks needed to work in the new system."
Just received my transfer confirmation email as well. All good so far!
The line under my 20 year association with Internode servers has now been finally drawn.
It seems like they either don't actually know how to delete the accounts, or don't have the balls to actually do it.
I just got a heap of emails about old account that will stop working 21 days after the 12th of January.
Please TMC, just do it. Delete the old accounts. Just stop sending me emails about it!
Please TMC, just do it.
Don't tell us; tell TMC.
It would not surprise me if TMC has been bitten by people whose first response has been to complain bitterly after their account has been deleted, despite never responding to any of the advance notices they have been sent.
Personally I have found TMC to be very helpful and courteous on the couple of occasions I've contacted them with a question.
I just got a heap of emails about old account that will stop working 21 days after the 12th of January.
Please TMC, just do it. Delete the old accounts. Just stop sending me emails about it!
Why are those accounts going to stop working?
If it is because you did not opt them in to be transferred to TMC, why would TMC be asking about them? Why would TMC even know about them?
The last few weeks I have had difficulty sending emails to several (but not all) recipients who use Gmail. It has thrown an email back to me (From: atmail Cloud Mail; Subject: Mail delivery failed: returning message to sender; Body of the email: always says SMTP error either that "missing a valid Message-ID header are not accepted" or sometimes instead it says "sender is unauthenticated" and "Gmail requires all senders to authenticate with either SPF or DKIM. DKIM = did not pass. SPF [internode dot net dot au] with ip: [XX.XXX.XX.XX] = did not pass".
I have been using secure email, and I don't appear to have transitioned yet to TMC. Has this been occurring for anyone else? My work around has been to log into webmail and send the email from there (so query an issue with secure mail authentication?).
Friend's email (as in email only account from legacy internode) was migrated and all looks well. Thank god that's over, and the server is now very responsive.
It would not surprise me if TMC has been bitten by people whose first response has been to complain bitterly after their account has been deleted, despite never responding to any of the advance notices they have been sent.
Personally I have found TMC to be very helpful and courteous on the couple of occasions I've contacted them with a question.
I too have been very happy with TMC's timely replies to my various queries
>>The last few weeks I have had difficulty sending emails to several (but not all) recipients who use Gmail. It has thrown an email back to me (From: atmail Cloud Mail; Subject: Mail delivery failed: returning message to sender; Body of the email: always says SMTP error either that "missing a valid Message-ID header are not accepted" or sometimes instead it says "sender is unauthenticated" and "Gmail requires all senders to authenticate with either SPF or DKIM. DKIM = did not pass. SPF [internode dot net dot au] with ip: [XX.XXX.XX.XX] = did not pass".
>>I have been using secure email, and I don't appear to have transitioned yet to TMC. Has this been occurring for anyone else? My work around has been to log into webmail and send the email from there (so query an issue with secure mail authentication?).
Yes, it has happened to us. I sent a support ticket to Internode about this but they have so far failed to respond. Internode service has declined considerably, and TPG doesn't seem to care about this.
It seems to be non existent these days.
2 tickets raised about an invoice issue and a direct email to customer support about it, is just met with silence.
Why did TPG even buy iinet/Internode? It surely can't be about acquiring extra customers and keeping them.
I have sent a complaint to Internode about the recurring inability to send email to gmail addresses. I have told them that if they do not respond I shall escalate the complaint to the TIO, as the current situation is quite unsatisfactory. I suggest that others experiencing this issue do the same.
I've received me email telling me that I will lose my internode email if I don't opt in by the 14th. It will be deleted 21 days later.
I have a problem where I can't send email to other Internode addresses... No problem sending emails to gmail accounts.
Cant even login into my email on the web since moving to TMC
Sorry to hear that. My migration was seamless and no problems logging into web mail, although my BiL did have a few at first.
Suggest you contact TMC; I have found them incredibly helpful for the issues I've raised with them.
Cant even login into my email on the web since moving to TMC, horrible service.
And what have TMC said to you when you have raised it with them?
Just for the record – this won't help anyone having issues but may reassure others waiting for Internode email account(s) to transfer to TMC.
2 out of 3 of my internode.on.net email accounts have transferred to TMC without any noticeable issues. The 3rd is still in the queue.
No email client changes were necessary using Windows 10 / Thunderbird and Apple iOS 17 Mail. TMC webmail accepted the existing account names and passwords (the first webmail access to one account did take a while to sync but by the second attempt was all OK).
[EDIT – access TMC webmail via https://webmail.themessagingco.com.au/login – OR – via the Webmail tab on https://themessaging.co]
I have 4 email addresses with internode, of which 3 have been migrated and the 4th is queued. What I want to know is, if I leave internode after all have migrated but before September 15, will I lose the addresses? I asked TMC but just got the standard “don’t worry for now” response. Has anyone here successfully left internode and kept addresses? I’m not currently paying for them.
Had a message sitting in my outbox for over an hour on K9 Mail for Android when I was in the Crafers area, earlier this afternoon, perhaps due to weak mobile coverage.
I'm getting quite a bevy of messages like the one below lately. I'm still on the Internode mail system (not TMC).
It seems that Internode's 'old' mail system is not up to the task of inspecting and rejecting malicious/spam messages nowadays.
(WARNING – Click on the embedded link below at your own risk)
Dear customer,
We have received a notification that you have not used our messaging service for more than a two weeks.
To continue using our messaging service, please confirm your registration by clicking on the link below
Internode Mail – Internode Webmail
If you are not interested, please continue to use our service, do not confirm your connection and after 48 hours your account will be blocked and deleted.
It seems that Internode's 'old' mail system is not up to the task of inspecting and rejecting malicious/spam messages nowadays.
Unfortunately it is not just the old system. My wife is on TMC and is receiving identical emails.
My wife is on TMC and is receiving identical emails
Has she reported them to TMC?
https://support.themessa
I have an internode email address that I chose not to transfer to TMC.
It has still been receiving and sending up to now.
The original dates were opt-in by 11 October, otherwise suspended 9 November with deletion after 30 November.
Today I got the following email:
Hello xxxx,
This is a final reminder about the email address xxxx@internode.on.net on your Internode account.
If you do not opt-in to transferring xxxx@internode.on.net to The Messaging Company by 2/02/2024, your email address will be suspended and then permanently deleted 21 days later.
Opting-in to transfer your email address to The Messaging Company by 2/02/2024 will ensure that you can continue to use your email address. The Messaging Company will become your email provider and most importantly, you will not lose any emails, contacts or calendar events as part of the transfer. The Messaging Company will notify you when the transfer is complete.
I wonder if they will honor the date this time :)
I recently got the same email referring to an email address that I have never used. I didn't even know I had this address until early last year when I was told that I had an unused email address and it would be deleted if I didn't reply. I checked the inbox and it only contained a few emails from internode so I was happy for them to delete it.
I think this address was created due to a kludge that they used when I opened a NodeLine account back in 2015. They gave me a user name that was my original user name suffixed with a 1.
So, it appears that Internode email addresses are immortal.
My address was transferred to TMC a couple of weeks ago and is working great. I’ve been on the $30 keep your address plan from Internode for 3 years and today I just got another $30 charge.
Guess that keeps me current until September then likely have to stump up to TMC.
Today I got the following email:
Hello xxxx,
This is a final reminder about the email address xxxx@internode.on.net on your Internode account.
If you do not opt-in to transferring xxxx@internode.on.net to The Messaging Company by 2/02/2024, your email address will be suspended and then permanently deleted 21 days later.
I received similar for (largely) unused mailboxes – one was used for a youtube account and one was used as a backup email for another account, so I reset their passwords and later logged in, where I was presented the option to transfer the mailboxes, which I did.
I have an internode email address that I chose not to transfer to TMC.
It has still been receiving and sending up to now.
Thats snbs for ya
where emails are supposedly being sent but they go missing ?
Sent by you or to you?
Given how many requests for things I've sent out in the past few days with no answers, I wonder about the ones I send. But when I follow up, they actually have gone.
Sent by you or to you?
To me. But i don't know if i am being fed lies or not by the sender, so that's why i ask
Constant issue – emails can be sent but are not received by the recipient / go missing. What is going on? This is not good.
Constant issue – emails can be sent but are not received by the recipient / go missing. What is going on? This is not good.
Confirmed. Expected some important emails over the last few days... both senders have said they were sent but nothing has arrived. One of them sent me one during a phonecall and it arrived, but their original ones have gone MIA. I don't think people are aware of this issue because they are not expecting emails
I am finding at least 1 in 3 emails are going missing. I have tested this with my other emails with various providers.
It is very strange. I spoke to IINET support but they were absolutely useless – I had to spend 15 minutes repeating the same thing over and over again to some person working from what appeared to be their home (could hear a dog barking in another room). It is incredible how these highly profitable companies extracting $$$ out of Aussies are cutting costs...surely we deserve better?
She asked if I had migrated the email to Messaging Company – I had to repeat several times that I was already in the queue. Upon which the support person sent me a one time PIN (OTP) somehow from the Messaging Company registration which she made me repeat back to her (thought this was odd). Only for her to confirm that precisely what I had already said.
No resolution – asked to escalate and mentioned several times that I am sure I was not the only one.
This is absolutely no good.
It is incredible how these highly profitable companies extracting $$$ out of Aussies are cutting costs...surely we deserve better?
To be fair the TPG model was built off buying companies with big customer bases and making them profitable.
I am finding at least 1 in 3 emails are going missing. I have tested this with my other emails with various providers.
Is it specific domains or is there no pattern to the emails which go missing?
Upon which the support person sent me a one time PIN (OTP) somehow from the Messaging Company registration which she made me repeat back to her (thought this was odd)
This is one of their verification steps
It is very strange. I spoke to IINET support but they were absolutely useless
Rubbish support is nothing new. More than 18 months ago I found that I could not send messages from another email address of mine to an old iiNet one. The other provider said that the problem was on the iiNet side (well, yes I guess maybe they would say that), so I raised the issue with iiNet only to have it get closed off quietly with no resolution.
She asked if I had migrated the email to Messaging Company – I had to repeat several times that I was already in the queue.
The complication right now is that even if you have not been transferred to TMC, messages sent to you are taking a detour via servers run by Atmail/TMC. This is supposed to be transparent to us, but it has much potential for causing trouble. One of the early manifestations of that was spam filtering issues (either too aggressive, or else letting rubbish get through).
For a brief period of time back in September, I found that I could send messages from my other email address to iiNet (perhaps as a side-effect of changes they had made in preparation for the TMC migrations?), but that did not last long. Now the problem is worse than it was originally – back then messages would bounce back to my other address after a few days of retrying, now the messages just silently fall into a black hole without trace.
So, it appears that Internode email addresses are immortal.
My migration for the only mail box I had went smoothly, but I'm still getting final reminders for temporary mailboxes I had deleted years ago. They don't exist anymore, except in the addled mind of Internode's mail server.
There is no pattern to which emails are going missing – I've tried sending to various different domains. Checked again this AM. I thought I might have received the missing emails overnight but no luck. It appears that the emails I send either come through immediately (just by chance it seems) or not at all. Very random. No errors are generated. They really need to strive for some improvement.
Any one hear anything about the SMTP server? I use it to send emails only but I assume there will be a time when this will be cut off too
It appears that the emails I send either come through immediately (just by chance it seems) or not at all
Same here
The complication right now is that even if you have not been transferred to TMC, messages sent to you are taking a detour via servers run by Atmail/TMC. This is supposed to be transparent to us, but it has much potential for causing trouble
And now that internode are the middleman (transparent) we don't get to see any errors generated from them, because emails are still sent through the internode domain, right ? Just checking if that's correct
If you do not opt-in to transferring xxxx@internode.on.net to The Messaging Company by 2/02/2024, your email address will be suspended and then permanently deleted 21 days later.
Well looks like they've finally suspended it today when they said they would 2/2/24.
Webmail now won't allow logging in without opt-in acceptance.
And now that internode are the middleman (transparent) we don't get to see any errors generated from them, because emails are still sent through the internode domain, right ? Just checking if that's correct
Well, Creator1, who I was responding to there, said that they were "in the queue", which I took as meaning opted-in but not yet transferred to TMC. However, from what I can see it looks like you have been transferred? In that case I don't think an incoming email to you@internode.on.net has to go anywhere near the old Internode servers (the MX records for the various Internode domains, like internode.on.net, have pointed to Atmail servers for months now).
If the Atmail server were to incorrectly figure that you have not been transferred, and tried to get the Internode server involved, I guess Strange ThingsTM might happen, but then TMC/Atmail could just as easily screw things up without any help from the old server.
Webmail now won't allow logging in without opt-in acceptance.
It's done this for some time here, and has a button 'opt later' or similar from memory. Is that not available?
It's done this for some time here, and has a button 'opt later' or similar from memory. Is that not available?
No 'opt later' button now, only 'Opt-in' or 'Cancel' log-in.
So it is now suspended as they said it would be.
No 'opt later' button now, only 'Opt-in' or 'Cancel' log-in.
So it is now suspended as they said it would be.
Thanks lumfa.
Mine just became suspended, just shy of three weeks from when they said it would be, but indeed is now inactive (IMAP client) and a different prompt on the webmail.
Well looks like they've finally suspended it today when they said they would 2/2/24.
Webmail now won't allow logging in without opt-in acceptance.
As I did not Opt-In to migrate to TMC, my TPG email address has also been suspended since 02/02/2024.
Although when I send a test email to that address, it doesn't bounce back as "Undelivered".
But I think any emails will only bounce back to the sender after 21 days from when it was suspended, when the email address gets deleted properly.
I'm just using my old Internode mail file (locally) as an email repository now within Outlook. The old Internode email settings have been "switched off", so no more prompts saying that it cannot access the old ***@internode.on.net servers, and if I do get any emails in my now default Gmail address, again through Outlook, I can move them for archival purposes as well.
TPG (as a group) I believe have shot themselves in the foot in some ways. It's certainly going to make some people's lives easier now moving between ISP providers!
According to an email I received last week (again to my Gmail account – all my important contacts now go there), Anyone currently using the xxx@internode.on.net domain even as a login will also be moved across to iinet. Death rattle for the Internode brand I think?
Anyone currently using the xxx@internode.on.net domain even as a login will also be moved across to iinet
There is no reason why TPG would make their divestiture of email services even more complicated.
I think these email domains will end up with TMC so people that have opted in can continue using their email address as always.
No reason why the eventual login with an internode email address to Iinet needs to be changed.
Internode is terminal for sure.
https://themessaging.co/frequently-asked-questions/
Q: Is my Simply Energy (ENGIE) letter correct?
14 February 2024: It’s come to our attention that (at least some) customers of Simply Energy (ENGIE) have received a letter saying their email domain is closing, and requesting new email addresses as soon as possible. This letter is not correct. If you have been able to opt-in to The Messaging Company, it means your email domain will continue and your email address is safe.
...
Q: Will my email address stay the same?
A: Yes, your email address will stay the same (even if your current email provider’s brand is changing) when your email account is transferred to The Messaging Company.
Simply Energy (ENGIE) apparently didn't clarify the situation with The Messaging Company for people with TPG Group email addresses before sending out that snail mail [facepalm].
'node email accounts
Have your accounts been migrated to TMC yet or are they still with Internode?
I've not been able to log into my TMC (ex-Internode) account since mid-morning but can log into TMC web mail.
Access to my 'node email accounts haven't worked all day. Webmail works though
Anyone else ?
Same issue. Accounts were migrated to TMC a few weeks ago.
Same here for POP access but IMAP seems OK.
Hang on, POP just started working again. One email was 10 hours old.
Internode has an advisory
https://advisories.internode.on.net/item/21474/
My IMAP (transferred to TMC) seems to be working again after authentication failed this morning.
There is a new FAQ on the TMC website as of 15th March.
https://themessaging.co/frequently-asked-questions/
Q: [15 March 2024] Did you send me an account renewal email?
A: If you currently pay for your email service and your email account is due to renew on or after 15 September 2024, we sent you an email (Wednesday 13 March, Thursday 14 March, or Friday 15 March) with the subject line “[Your first name], your email account renewal”. That email was sent from noreply@themessaging.co. It confirmed that your email subscription was up to date, and there was nothing to do before your renewal.
Unfortunately, we have become aware of a similar email that has been sent by a spammer (which talks about “cyber security risks” and a “password protected portal”). That email asks you to click on links to “Kindly login” and “see examples below”). Please do not click on the links in that spam email.
We invite you to read our article about managing spam in webmail.
This letter is not correct. If you have been able to opt-in to The Messaging Company, it means your email domain will continue and your email address is safe.
...
I received an apology snail mail letter from Simply Energy during the last week or so apologising for the confusion about email addresses.
Ok, migration done and now using TMC. I checked the settings and I can still manage what I want to block and allow which is good news. What I don't see is a way to set a level of spam filtering, or an email log similar to what we had when using https://mailconfig.internode.on.net/cgi/user.cgi
This would let me routinely look for held messages and I had a weekly email report as well to warn me of blocked messages. I went through TMC's help material and features but don't seem to find it.
Does anyone know if they offer it? Aussie Broadband don't have this ability either, and of course Outlook and Google don't provide it. Does anyone, or was Internode the last bastion of transparency when it came to held messages and clear (sort of) email logs?
Does anyone know if they offer it?
I asked this when I was migrated a couple of months ago and the answer then was "no".
I've also been having problems whitelisting two of the 3 addresses that always go to Spam (had not have one from the third address recently). Have received lots of suggestions ... but have not been able to get any of them to work.
I find the responses difficult to follow as TMC does not include my question(s) in their response (I think TMC relies on their query number in the subject line, but tracking that back is painful), so I'm not always sure what TMC is responding to. And then when I respond and it goes to a different support person, it's been my experience that they come back with suggestions that I've shown weeks ago are not actually supported by the TMC system.
I find the responses difficult to follow
I had problems with my password after the migration and emailed them about it, they're reply was "yes you have been migrated" and completely ignored the part of the password not working via Thunderbird or webmail.
So far their support is pretty awful.
So far their support is pretty awful.
Admittedly although I have opted for migration, it has not happened to me yet. But I have found that support requests are dealt with well by TMC so far.
I think it's about 40+ days since original suspension, but yesterday/today I tried logging in to webmail and a new prompt/opt in screen is now displayed warning that the address may be deleted after Nov 30 2023. Maybe they wont actually delete any accounts and will just turn the old server off one day once everyone that opted in has been migrated.
Old webmail is certainly snappy, now with the reduced load!
edit: looks like emails received before today/yesterday are still in inbox (just junk), but anything addressed to the accounts from now bounces back as a non-routable address. So it looks like some action is finally happening for old accounts no longer needed/scheduled for migration.
I've just been ported across to TMC webmail interface. I want my TMC password to be separate from internode but it seems there's no way to change it. The help video on passwords shows how it should work, but that's not how my TMC interface works.
Has anyone succeeded in password change?
So ... grumpy! spending way too much time on this trivia
Has anyone succeeded in password change?
Yes, managed to change it the same day that I was ported across. Stupidly I could not change it when I was still with Internode as none of the reset details would work. I'd also recommend setting up 2FA.
Has anyone succeeded in password change?
Also changed mine without problem immediately after migration.
Contact TMC about it if you cannot get it to work.
Mail has been down
Advisory at https://support.themessaging.
Should we congratulate TMC for keeping up the shite service perfected by TPG?
For me it's erratic, my guess is that there are a couple of servers and one is dodgy, pot luck which one you get at any time.
Hmm still happening at 1:45am.. like said Randomz, it's erratic. I use a migrated account of a person who I look after the bills etc. and I have to say whilst it loads a bit quicker than the old internode, it still seems slow compared to outlook's webmail. This isn't an observation from just tonight, but rather over the period of two or so months since they've been migrated.
TMC
TMC Contact us page reports "Announcement: We are aware that some customers are unable to sign in to webmail and receiving error messages. The team are working on the issue. If you encounter this issue please retry after 30 minutes. Updates on this issue are posted here: Unable to sign in to webmail / CONNECTION_X01"
No update since 18:15 last night – looks like their soi-disant techs have taken off for the crucifixion. ;)
Also no problems with getting email using TB for me. I only once went to TMC's webmail portal early on after being transferred. There were no mail folders on the webmail when I logged in but they appeared after setting up some details (I forgot what I fiddled with now).
Occasionally TD spits out a message it couldn't connect to the server etc, but I just ignore that as eventually it will connect.
It is occasionally failing using getmail, not a problem at the moment as it is only occasionally, it's when it always fails it's a bloody annoyance!
Down again. Definitely won't be sticking with TMC. I will be slowly migrating everything to somewhere else. Well done Australia lol
TMC are so incompetent that they bounce messages from a decades old specialised railway mailing list hosted by groups.io (which my father has been subscribed to and regularly receiving messages from for at least a decade) because of TMC's "content policy", and they didn't even bother to tell their customer they were doing it... I thought about getting my father to contact TMC and see about them fixing their idiotic blocking, but just switched the subscription to gmail instead.
With any luck by the time TMC start trying to charge their as-yet-unspecified fees no new mail will be coming in to my parents' Internode addresses so we can say good riddance to the lot of them.
because of TMC's "content policy"
I am in the process of transferring all my email contacts away from Internode/TMC.
But have not formed any opinion as to the long term viability of keeping the email@intenode.on.net with TMC.
"content policy" always have cracks in them – its how these cracks are addressed is what matters.
If the issues aren't raised then what point is there in taking a negative stance.
The free Gmail or Hotmail email services work very well, but try to contact Google or Microsoft if things like the above are not as per expectation.
"content policy" always have cracks in them – its how these cracks are addressed is what matters.
If the issues aren't raised then what point is there in taking a negative stance.
Their website makes no mention of "content policy", has no information about when it should be triggered or when it has been triggered or how to correct their stuffup, and the only reason we know it was silently blocking legitimate mail is because groups.io made contact. What else has it been blocking?
As for the negative stance, we went from a barely working mail server with a decent and transparent configurable filter system to a mostly working mail server with a malfunctioning and opaque non-configurable "content policy" system that randomly silently bounces incoming email... not exactly worth celebrating is it?
The free Gmail or Hotmail email services work very well, but try to contact Google or Microsoft if things like the above are not as per expectation.
Hotmail in 2024?
As for Gmail, they move suspected spam into a spam folder/label and if you find anything in there that shouldn't be you can click "not spam" and the problem is solved there and then.
As for the negative stance, we went from a barely working mail server with a decent and transparent configurable filter system to a mostly working mail server with a malfunctioning and opaque non-configurable "content policy" system that randomly silently bounces incoming email... not exactly worth celebrating is it?
These types of policies are plaguing this country in every sector. No user communication or interaction allowed, or deliberately bad communication so the user gives up. Whatever is the cheapest is their mentality. Makes me wonder what mail i am not receiving, but as of now the service is working
Been getting a bunch of scam emails from "iinet Support" off the back of this migration. Unlike how the below link suggests though, the email is actually from noreply@iinet.net.au
https://itechwa.com.au/bewar
A sign of a malware attempt may be an obviously wrong originator address, as suggested. But originator addresses can be spoofed so I would also look for bad spelling or grammar, and I would always be suspicious of links. Best to go from a browser into a website (not as outlined in the suspect email).
But originator addresses can be spoofed so I would also look for bad spelling or grammar, and I would always be suspicious of links.
Yup, the spelling and grammar was decent, nothing immediately stands out. The signs for me were that they addressed me by my username/email alias and not my actual name, and that there was links to update rather than references to go via "my account" or other mechanism.
One of the less obvious ones for sure.
Internode's email problems have returned, and look similar to mid/late 2023. Getting loads of 'login to server securemail.internode.on.net with username XXX failed' errors today. My email was ported to The Messaging Company a few days ago, and their email stated no settings need to be changed.
Internode's email address is now very much my secondary email after over two decades of use, and I've shifted almost everything to Proton. Some web sites make changing my email address almost impossible, and then there are the people I've told a dozen times to change to my new email, but they absolutely refuse to do so.
There is a current known issue with TMC listed at the top of their page, but seems to be taking longer to resolve – https://support.themessaging.co/hc/en-au
There is a current known issue with TMC listed at the top of their page, but seems to be taking longer to resolve – https://support.themessaging.co/hc/en-au
There's also been an issue this morning with sending email from Internode via SMTP to Gmail and Hotmail addresses – no delivery and an error message sent to the sendor such as Server error: '550 5.1.1 ####@gmail.com recipient rejected'
It seems the issue was resolved about an hour ago but there might still be residual issues.
Sending test emails from my internode imap to my internode smtp address took about 3 hours round trip this morning. Most of the time, my outgoing mail was sitting in my outbox.
However, it's recovered and delivery is currently all but instantaneous.
Not reported at https://advisories.internode.on.net
We seem to have smooth running for a few days until something hits the fan, usually early in the morning, then someone/something gets sorted at around midday.
Annoying.
Hotmail in 2024
Yep, still have my original "Hotmail" account using the hotmail domain name.
Of course it is "outlook" behind the scenes these days, and the server addresses have changed many time times as well as the protocols used.
Hardly any spam and address is simply my name (try that these days with outlook or Gmail).
Has anyone on an Internode email only plan had it renewed by TMC ? According to the TMC website I should have been contacted last month to renew my plan which is paid up until 20th of April.
I put in a support request on the contact form on the TMC website a couple of days back about this and have not had any acknowledgment. Does their support system usually send an acknowledgement email ?
Does their support system usually send an acknowledgement email ?
Not in (at least) my recent experience (don't remember early on).
And I have waited 2-3 weeks on occasions for a response to an ongoing problem with the TMC whitelisting function not whitelisting ... so am having to log into webmail every day just to check for new false positive Spam.
Has anyone on an Internode email only plan had it renewed by TMC ? According to the TMC website I should have been contacted last month to renew my plan which is paid up until 20th of April.
Renewals are covered until September. Mine came through saying it would be charged at the same price as Internode charged previously, $30. Pretty sure the September dates for renewals were covered in the initial migration discussions.
delivery is currently all but instantaneous
Late yesterday afternoon I finally received an email stating that I have been migrated to TMC. So far so good.
It will be interesting to see whether my previous mail directions/forwarding instructions have been carried over. I'm also wondering about how my spam filters will fare with TMC.
Unsurprisingly, I can no longer view or control these settings via mailconfig.internode.on.net, let alone check the material that is held by the spam catcher.
Renewals are covered until September. Mine came through saying it would be charged at the same price as Internode charged previously, $30. Pretty sure the September dates for renewals were covered in the initial migration discussions.
Thanks. So did they send you an invoice to pay ? They should have invoiced me in March but no sign of it yet. They replied to my email to support be telling me the same story as they have on their website which amounts to "we should have invoiced you in March" !
Not in (at least) my recent experience (don't remember early on).
Thanks. I got a reply to my support email from their contact form which has a ticket number so I guess they just don't send an automatic reply. Not a very helpful reply as they just told me what is on their website which was what I told them in my query ! So I've replied to their response.
Thanks. So did they send you an invoice to pay ? They should have invoiced me in March but no sign of it yet
No, they will invoice later in the year. Internode always said there was a complimentary year on them due to the migration, so some people appear to have got moved before their usual invoice was due.
The email said:
Great news! We've locked in your old email subscription rate of $30 for your first renewal.*
This means you can enjoy your new email service at no additional cost this year. We'll notify you before your renewal for xxx@internode.on.net is due.
I can no longer view or control these settings via mailconfig.internode.on.net, let alone check the material that is held by the spam catcher.
Log into web mail and click on the 9 dots to the left of your account above Mailboxes.
Click on Settings and then Mail.
Scroll down to Allow/Block lists.
That should contain your whitelists and black lists, which you can change (and save).
Within the Mailboxes, there is a Spam folder that holds what TMC has determined is Spam.
My ongoing issue is that mail to me from 3 addresses apparently has such strange headers that TMC does not know how to whitelist them. Simply adding the address and the domain to my whitelist has not worked for any of them.
Great news! We've locked in your old email subscription rate of $30 for your first renewal.*
This means you can enjoy your new email service at no additional cost this year. We'll notify you before your renewal for xxx@internode.on.net is due.
Thanks I don't think I ever got that email. I left Internode NBN in April 20, 2023 so I am nearly at the end of my first paid year of keeping my Internode email address now migrated to TMC. I note that they way "before your renewal" not "We will contact you in the month prior to your renewal." so maybe my notification is still coming. Not sure why the support person couldn't tell me that though instead of just doing a copy and paste of stuff from the TMC website.
Internode always said there was a complimentary year on them due to the migration
Always? I have never seen them* ever say that for paid email-only accounts.
* in my case iiNet, but as far as I know it has been the same for all the TPG brands.
Always? I have never seen them* ever say that for paid email-only accounts.
It's in the terms and conditions page for the Internode Migration anyway
-Internode will pay The Messaging Company email service charge until 15 September 2024. After September 2024, you will be responsible for paying any charges you incur for the email service. The Messaging Company will contact customers with available pricing options at least 60 days prior to commencing charges for the email service.
So do Internode still offer the Email only option? I can't see the option anywhere.
I want to cancel my broadband since I've already moved to fibre, but I need to keep Internode Emails for at least for another year, just in case I need access (or forgot to move something over).
It's in the terms and conditions page for the Internode Migration anyway
-Internode will pay The Messaging Company email service charge until 15 September 2024. ...
If you are a paying email-only customer, what did it say in the email you received inviting you to transfer to TMC?
What I received made it clear that "free until September" did not apply to paid email-only accounts, and that seemed to be confirmed by the TMC FAQ at that time: /thread/3qr171jy?p=31#r602
TMC seem to update the FAQ frequently though. Maybe they decided to offer a free period to paid email-only services as well because they did not have their act together to start to receive payments, but I have not see it actually say that anywhere.
So do Internode still offer the Email only option? I can't see the option anywhere.
As far as I know they stopped offering that across all TPG brands around the middle of last year, (but did not boot out anybody who already had a paid email-only service), so you might be out of luck.
I don't know what would happen if your email has already been transferred to TMC when you cancel the broadband service. Maybe your email could survive, but I wouldn't count on that.
If you are a paying email-only customer, what did it say in the email you received inviting you to transfer to TMC?
Never got an email, only heard of the migration from here. And I remember reading on the migration FAQ pages at the time that it would be covered until later this year. That also never differentiated between paid email and internet customers. If I was told it would need to be paid for I probably would have kicked up a fuss or read more about it here, which I didn't seem to at the time.
A new update to the TMC FAQs
If you currently pay for your email service and your email account is due to renew before 15 September 2024, you will have received (or will soon receive) an email from us to confirm the amount of your renewal. We will start sending renewal notices in mid-to-late April 2024. Any payment notice you have received prior to this that claims to be from The Messaging Company is unfortunately a spam email.
https://themessaging.co/frequently-asked-questions/
So the previous advice:
If you currently pay for your email service (and your renewal is due before mid-September 2024), you will be able to renew your subscription at your old rate. We will contact you in the month prior to your renewal.
has changed.
I need to keep Internode Emails for at least for another year
Have you opted in (perhaps ages ago) to migrate your Internode address to TMC?
If so, has your address been migrated yet (you'll receive a "congratulations, your address has been migrated" email when it is)?
If not, as woodag writes...
they stopped offering that across all TPG brands around the middle of last year
I don't know what would happen if your email has already been transferred to TMC when you cancel the broadband service. Maybe your email could survive, but I wouldn't count on that.
I don't know why it wouldn't survive since it's now looked after by TMC. TMC may start billing earlier than 15 September given Internode is presumably no longer covering it, unless they have paid in bulk in advance and recovering a relatively few bits and pieces may not be worth the cost.
I don't know what would happen if your email has already been transferred to TMC when you cancel the broadband service. Maybe your email could survive, but I wouldn't count on that.
And a clear story is hard to come by. TMC say
After Migration what happens if I change ISP
We understand that the ISPs will allow you to keep using your account after it has been migrated to us. Before changing providers please check with your ISP to ensure they are happy for you to continue using the email address provided.
And there was point 6 in the T&C's on the Internode site
Internode may withdraw the right for you to use your current email address when you cease acquiring services from Internode or one of our affiliates.
And there was point 6 in the T&C's on the Internode site
Another twist was that not long after the email migration deal was announced, somebody reported* being told by TMC that if they left TPG before the end of the TPG-sponsored period, then they would (or maybe "could"?) lose their email address, but if they left after the end of the TPG-sponsored period, their email address would survive.
A semi-plausible explanation for that could be that TPG pays TMC a set amount for each transferred account every month, and if you leave the TPG camp during the sponsorship period, the payments to TMC for your account would stop. But that is just wild speculation on my part – maybe the payment accounting is not that detailed, or perhaps no money actually changes hands at all.
* Edit: I found the post in question, and TMC actually mentioned some additional charge might be imposed by TPG (how, some sort of exit tax?). I never saw anything like that repeated or confirmed though.
I finally received an email stating that I have been migrated to TMC.
That was Thursday, 2 days ago.
This morning my outgoing email fails – error message on Outlook for Windows:
Task myemail@internode.on.net – Sending reported error (0x800CCC0D : 'Cannot find the email server. Verify the server information in account properties.'
Incoming mail seems to be working on my Outlook for Windows PC but mail to myself from myemail@hotmail.com to my Internode account seems problematic when sent from my phone (Outlook for Android).
Meanwhile, the Internode web page Internode.on.net is offline and I can't access either webmail.internode.on.net or webmail.themessagingco.com.au.
TMC does not appear to maintain a Network Status page so it's impossible to figure out whether there's a problem at the TMC end and, if so, what steps are being taken to restore service.
Meanwhile, the Internode web page Internode.on.net is offline and I can't access either webmail.internode.on.net or webmail.themessagingco.com.au.
UPDATE: We now have a service restoration of sorts and I can log in to both webmail.internode.on.net and webmail.themessagingco.com.au and see my mail folder titles – but can't read many of my emails. An "i'm busy" circle spins for a couple of minutes and eventually gives up by screening an error message: A temporary error has occurred; Unable to display mailbox. Please try again later (Error ID: 6904.....). In particular, large folders are not accessible, however the mail in small folders can be successfully read/interrogated.
Mail Send/Receive using TMC's SMTP/IMAP servers now works OK with Outlook for Windows and Outlook for Android.
TMC does not appear to maintain a Network Status page so it's impossible to figure out whether there's a problem at the TMC end and, if so, what steps are being taken to restore service.
The current announcement (Saturday morning) on TMC's Support page says "Announcement: The Temporary error when sending emails using 3rd party applications has been resolved. If your email application is showing an error, please restart your email application. Should you have any issues, please submit a support request online."
When there were network problems a few days ago, messages were posted about those in the Support Centre.
Generally it seems they want people to contact them when there's a problem.
If so, has your address been migrated yet (you'll receive a "congratulations, your address has been migrated" email when it is)?
Yes my Emails have already been migrated. Internode still own the domain internode.on.net, so they may well pass onto TMC the fact that a customer has cancelled their internode account, and tell them to stop providing the Email service.
Generally it seems they want people to contact them when there's a problem.
Regrettably, there's only one undated announcement on that "Support" page. Nothing about what actually happened and when. Nothing about the webmail outage either.
I tried to contact TMC during the outage but could not. Perhaps there's nobody on duty to attend to such matters outside business hours.
It would be far more appropriate for TMC to maintain a fault log that contains current, past and planned future service interruptions – such as this: https://advisories.internode.on.net/
It would be far more appropriate for TMC to maintain a fault log that contains current, past and planned future service interruptions – such as this: https://advisories.internode.on.net/
Have you suggested that to TMC?
See whrl.pl/RgHLN9
Yes. I read your post where you tried to contact TMC during the outage but could not.
However, I was specifically asking if you had suggested maintaining a fault log that contains current, past and planned future service interruptions.
You could do that by submitting a support ticket – https://support.themessaging.
I was specifically asking if you had suggested maintaining a fault log that contains current, past and planned future service interruptions.
Yes, I have.
Been getting a bunch of scam emails from "iinet Support" off the back of this migration. Unlike how the below link suggests though, the email is actually from noreply@iinet.net.au
I've been getting almost weekly from noreply@internode.on.net
Wonder what genius let that account be registered.
I've been getting almost weekly from noreply@internode.on.net
Does it actually come from Internode's (or TMC's) SMTP servers, or is that just the "from" address? If the latter, then the mailbox may not actually exist.
Mind you, TPG/iiNet/Internode aren't exactly wowing me with their technical prowess at the moment – I went to login to My Internode to see if the Nodephone toolbox would let me cancel my service instead of having to waste hours on the phone, and after logging in get the 2FA screen... click Send OTP and after a few seconds my browser asks me to save a file called otp which is an HTML page saying server error 500! Subsequent attempts said it had sent the code, but none ever arrived...
I've been getting almost weekly from noreply@internode.on.net
Wonder what genius let that account be registered.
You can set the From address to be just about anything you want – as long as it conforms to https://datatracker.ietf.org/doc/html/rfc2822 – it's just a bunch of bytes.
Seems to have been some updating of the TMC web pages relating to paying for email. As far as I can tell not much additional content just looks prettier.
Seems to have been some updating of the TMC web pages relating to paying for email. As far as I can tell not much additional content just looks prettier.
It's also either intentionally misleading or reflective of a misunderstanding of the situation customers are in, referring to a "free email service" as if it wasn't part of a paid service package.
I've just received a phone call from Internode (Complaints Dept, since my ticket was not answered for almost 2 months), and they have confirmed that my broadband will be cancelled, but I will retain my internode Email addresses since they were already transferred to TMC. I asked to confirm several times, and also asked they would Email me with the confirmation that I would retain my Email addresses, which they assured me they would do.
Let's hope that's the end of it, and I can slowly phase out my Email addresses.
As promised, they send me an Email confirming that my broadband was cancelled, and my Email accounts had already been transferred to TMC and would not be affected.
As promised, they send me an Email confirming that my broadband was cancelled, and my Email accounts had already been transferred to TMC and would not be affected.
Interesting. Thanks for posting that. Did you need to pay anything ?
Interesting. Thanks for posting that. Did you need to pay anything ?
No, in fact they're giving me a refund, dating back to the date when I opened the ticket asking to cancel my service (while retaining my Email), which was about 2 months ago.
my Email accounts had already been transferred to TMC and would not be affected
Do you still check them using the Internode settings or do you need to change the settings on them? We're thinking about changing ISP.
Do you still check them using the Internode settings or do you need to change the settings on them? We're thinking about changing ISP.
I was transferred in January this year. I'm still using the original Internode settings in MacOS Mail. But I think they are all forwarding to TMC (atmail) servers.
XXXX% nslookup mail.internode.on.net
Server: 192.168.188.1
Address: 192.168.188.1#53
Non-authoritative answer:
mail.internode.on.net canonical name = sep-kakadu01.au-east.atmailcloud.com.
Name: sep-kakadu01.au-east.atmailcloud.com
Address: 54.66.210.129
Name: sep-kakadu01.au-east.atmailcloud.com
Address: 52.65.159.49
Do you still check them using the Internode settings or do you need to change the settings on them? We're thinking about changing ISP.
I'm still using the same settings.
we had 3 email accounts with IInet, paid for email only for last 18 months. Then got email about transfer to TMC which came in about mar 24.
My 2 accounts transferred soon after and working well apart from occasional hiccup.
But my partner was ok til the last 7 days, since then getting server issue, repeated messages to put in password, etc and no cigar, it has been out for 1 week now. She has rang TMC btw but still is no change. We are apparently paid til later in year so that is not the issue.
any one got ideas about to proceed?
any one got ideas about to proceed?
I found with iiNet, then TMC after that, to be very twitchy about the IMAP port and security type used. And the most reliable settings seem to differ between my phone and PC.
So I can only suggest trying different combinations of IMAP port and security with the same username and password.
I had bounced email notifications from atmail Cloud Mail System <noreply@au-east.atmailcloud.com> in early May, so I reported it via the web support portal.
I got a response on Friday, of course without the original fault in the history so i forgot what they were contacting me about.
To say the response was helpful would be a blatant lie. They sent me a link for troubleshooting missing emails and wanted me to check my server settings.
I replied saying it's been so long, please include the original fault reported and asked why they thought it would be a client issue given the type of server bounceback I received.
I got another reply a few minutes ago suggesting I run a virus scan and ensure my PC is up to date with the latest patches.
TMC support is absolutely awful, if I could swear here this post would be a hell of a lot more colourful. Incompetent, completely useless. I can't believe they actually want to charge for this crap.
I'm finding the same after I reported the auto-reply function was not working at all. Then they had the cheek to send an email asking if this ticket was still open and if it had been resolved. Have replied twice now and there still has been no follow up.
Had a weird problem with webmail yesterday.
I could not forward a particular email, getting an error message that the draft could not be saved.
Forwarding / reply to / composing other email messages worked.
As promised, they send me an Email confirming that my broadband was cancelled, and my Email accounts had already been transferred to TMC and would not be affected.
That sounds promising. I want to churn from Internode too. Is your email still working ok, and when do you have to pay TMC to continue the service?
That sounds promising. I want to churn from Internode too. Is your email still working ok, and when do you have to pay TMC to continue the service?
Email has been working fine over the last month since I disconnected.
I've not received anything from TMC regarding payment as yet.
I've not received anything from TMC regarding payment as yet
Pricing now released and being discussed in /thread/94k60x87.
I had a standalone Internode email address for my mother for about twenty five years and I canceled it in May, they are still spamming me with the yearly renewal invoices even knowing I spoke with support about not renewing it seeing it's no longer needed.
Basically first renewal invoice was in March or April... Not like the email worked well anyway for a long time.
Miss the original Internode days when support was good (Simon Hackett days).
Miss the original Internode days
All the services and perks are gone – just an NBN connection is all that is left.
The only positive really is that even VDSL2 on FTTN is better than ADSL on long POTS lines to the DSLAM.
Used to be 3000Metres to the DSLAM now 800Metres to the Node (still copper of course).
The only positive really is that even VDSL2 on FTTN is better than ADSL on long POTS lines to the DSLAM.
True, and even those were better than dial up in the nineteen nineties...!
Gone past the 'pay now' date – lets see how long it takes them to delete my email address. Only getting spam and reminders from them now so no loss if it goes.
Gone past the 'pay now' date
Hmm. I can't see a Pay Now date.
I do see a Pay By date on 5 different emails from TMC about my 5 email accounts. That Pay By date is 15 Sep, 2024 with a threat to suspend the account after that date if payment is not received.
If an account is still unpaid by 15 Dec 2024 TMC says the account will be closed. That's the stick.
The carrot is that if I pay an account for a full year by 31 August 2024, I join a competition to win one of 10 $500 prizes. Whoopee.
Of course, if I keep all 5 accounts open by paying the minimum annual fee of $30/account, I'm up for $150 minimum, plus $29.40 for one of my accounts (where I need significant storage). Total $179.40/year. Ouch.
I wonder if TPG has missed a trick here by dropping email and selling the users to TMC? Could TPG have retained its customers and made more money by charging, say, $10/month more for NBN service + email?
Of course, TPG delivered such lousy email service for a number of months that it wouldn't be surprising if TMC picks up far less paid Internode accounts from TPG than it was hoping for.
Of course, TPG delivered such lousy email service for a number of months
I found it OK. What did you find wrong?
I found it OK.
Thread title : Internode Webmail/Email
What did you find wrong?
The thread is full of the many things wrong with it, and /thread/3qr171jy?ux=59834#r74526730 shows just cable99's posts in this thread.
Not received any email to my Internode accounts now – last one I chanced required a bank visit in order to update their internal information (changed it in my account info but not acceptable to update their internal info without ID verification).
Not paying TMC, and suspect they may be disappointed with the number of ex TPG clients not sticking around.
The thread is full of the many things wrong with it, and /thread/3qr171jy?ux=59834#r74526730 shows just cable99's posts in this thread.
True, but most people do not have 5 email addresses.
Not paying TMC, and suspect they may be disappointed with the number of ex TPG clients not sticking around.
No, I'm not paying up either but I wonder if we are still required to formally cancel our email services or just let it run out of credit and expire.
Changed most of my addresses to gmail a while back and now only receive the bleatings from TMC nowadays.
Gmail has proved to be a far superior service than I received from Internode in the last couple of years.
True, but most people do not have 5 email addresses.
How do you know this? My partner and I have 5 Internode (now TMC) email addresses between us. And yes, we are having some problems with emails not being delivered, emails being rejected by Hotmail, not being able to whitelist known senders, and of course more spam.
How do you know this?
How do you know otherwise? I think most people would agree that by far the most normal is one email address.
No, I'm not paying up either but I wonder if we are still required to formally cancel our email services or just let it run out of credit and expire.
No, I'm not paying up either but I wonder if we are still required to formally cancel our email services or just let it run out of credit and expire.
Well unless you had a direct debit set up with Internode I don't see how they could charge you (even if they could take over the dd from Internode, which I very much doubt). Or possibly they could just let you incur a debt, which they then chase you for, which again I doubt.
I've done nothing so far, I suppose I might try to find out how to cancel...
Not paying TMC, and suspect they may be disappointed with the number of ex TPG clients not sticking around.
I was willing to give TMC a try, but the Internode service became unusable during the changeover and I was pretty much forced to change (to gmail). Too late for TMC.
Well unless you had a direct debit set up with Internode I don't see how they could charge you (even if they could take over the dd from Internode, which I very much doubt)...
I believe that if you fail to set up a direct debit with TMC, your TPG Group email address will simply expire on 15 Sept. However, you would then risk not seeing a stray but important email down the road.
might try to find out how to cancel...
It's fast, simple and automated:
https://support.themessaging
Have already cancelled most of my addresses.
Text toward the bottom of the email I received a few days ago:
Your xxxxxxx@internode.on.net email account may be suspended if payment is not received by 15 September 2024 and will be deleted if payment is not received by 15 December 2024. If you wish to cancel your email account, visit: themessaging.co/cancel
So yeah, they're not going to incur a debt that they chase you for, but they probably won't let you continue to use it after 15 September and it'll get nuked if you don't pay up within three months. I won't be paying for the three email addresses we had with them. I had moved 95% of our accounts away from the ISP addresses prior to this, and it was the incentive I needed to move the rest away.
It's fast, simple and automated:
Thank you! Cancellation done.
However, you would then risk not seeing a stray but important email down the road.
Good advice, but I've been working on the changeover since about this time last year, and I haven't received an email of interest to my old internode address(es) for about 6 months. I've waited until the last minute to cancel, I think I'm safe.
Hey All
Tmc pricing is crap but I may be stuck with 1 account at least.
I plan on dropping my main one low use just for getting monthly bill
If I do so what happens with my login credentials?
As for the second ill prob go for the saver and keep monitoring. Love to hear others stories
I plan on dropping my main one low use just for getting monthly bill
If I do so what happens with my login credentials?
My user name changed when I moved from ADSL to NBN several years ago, but I kept my original primary internode email address for billing/ customer service etc. When internode stopped doing email last year, I changed my billing email to my iCloud email account, and Internode send all communications and invoices to that address. My login/user name is separate from either email address, and was never used by me as an email address. Just log in to your account and change the billing etc email address to whatever you want to use.
Thanks for replying its the login for the modem that I'm unsure of I don't know of any other id as you suggested.
I guess I should call maybe I'll get through before the 15th
its the login for the modem that I'm unsure of I don't know of any other id as you suggested.
I thought you meant the login credentials for your Internode account, which include your user name with the suffix “@internode.on.net”, and a password.
Year ago I moved away from Node but kept a $5/m Nodephone account so I could keep my emails. With my emails now with TMC and I have paid them for the ongoing services, do I still need to pay Node/TPG?
Anyone else been through this?
$5/m Nodephone account
If you still have this and use it, this is what you'd pay Node/TPG for. They have outsourced emails to TMC and you pay separately for this.
If you do not actually use the Nodephone for making/receiving calls, then you could cancel it.
Year ago I moved away from Node but kept a $5/m Nodephone account so I could keep my emails.
It's coming up to the five month mark since I requested my Nodephone service be cancelled (as I kept it both for my 5 email accounts which I'd rather let die than give to an incompetent random third party, and for nodephone-to-nodephone calls which are redundant now that I have unlimited calls on my mobile), so they're a bit past meeting their aim to respond to emails within 72 hours... I assume the Australian call centres are basically gone now so didn't want to call for them to try marketing to me, but found that the only Nodephone plan able to switch to in the toolbox is $0/month so that's what I did... if they get tired of paying the license fee for my Nodephone service they can action my ticket, but they won't get any more money from me either way.
Canceled my TMC account about 1 month ago and received a confirmation email but still receiving heaps of emails every day,all advertising emails
Got an email and text today saying that my account will be suspended as of Tuesday and deleted in December, no biggie if it goes as the only thing I've been getting for the last 6 months is spamers emailing claiming to be them.
Is anyone getting these emails? Are they scams?
The Messaging Company
We are rolling over today
Dear Webmail User,
This is the FINAL REMINDER – we are closing all old versions of our mailbox as of today.
Follow the link below to update your account and information immediately:
UPDATE YOUR ACCOUNT NOW
Important: Failure to comply within 3–7 business days, your account would be taken down permanently.
Thank You. Please do not reply to this message. Mail sent to this address cannot be answered.
Thank you for your cooperation.
Is anyone getting these emails? Are they scams?
I've not received it. Is the sender's address really TMC's address or just look like it with a small tweak so it looks the same?
Spam flags for me "our mailbox" – they run a webmail interface – and "taken down" is colloquial but not business.
If in any doubt, forward it to the TMC spam address for their advice.
Are they scams?
Highly likely. The genuine TMC email advising suspension of one of my accounts (which I no longer need) included my name and the email address that was to be suspended.
Is anyone getting these emails? Are they scams?
The Messaging Company
We are rolling over today
Dear Webmail User,
This is the FINAL REMINDER – we are closing all old versions of our mailbox as of today.
Follow the link below to update your account and information immediately:
Yes. An obvious scam. Do NOT click on the link!