I was on the phone to her I told her that she said 101 not work.
Can you disable messages?
You'll have to ask her what it exactly said when calling it?
You can disable it by dialing #99# and dial *99# to enable it, But this only activates the diversion or cancels it in either case 101 should still work as the message bank is always enabled on a NBN voice service. it is possible that it was never provisioned properly and in this case 101 would not work or it would give a message about invalid mailbox in either case she will have to ring support on 1800 834 273 Option 3 for faults then 2 for voice nbn faults.
What exactly do you want to achieve?
You can do it 2 ways.
1/ Use the Telstra 101 message service, or
2/ Disable it and activate what is built in to the cordless phone or a separate answering machine (remember them?).
I find the latter to be far superior, generally because you get flashing lights for messages, rather than just a different dial tone.
in either case she will have to ring support on 1800 834 273
I will try this when I get there on the weekend
Use the Telstra 101 message service,
This stopped working for us here.
Was working fine for the first 18 months or so on Telstra NBN FTTN, then it didn't. lol
If I ring the home number from my Optus mobile I get a message I can't leave a message on message bank.
We turned off messagebank early in the piece because the phone has a built in answering machine.
Talking to Telstra customer service at the time, to turn it off we first had to set up messagebank with a recorded message, and only then could it be turned off :(
The annoying part is that with our current FTTN low speed issue, every time Telstra "agents" have reset the modem, messagebank is turned on again and the #99# doesn't work till we go through the setup process, and only then can we disable it.
Weird.
That would seem true :)
What happens of course is when it self-enables we are unaware unless we pick up the handset and hear the different dial tone, or (usually) someone calls our mobile and tells us the service is on again.
Early in the piece an "agent" said he'd submit something to have messagebank permanently disabled on our service, but presumably he either didn't or couldn't.
Anyway, there are worse things to worry about than this.
When I dial into Telstra Message Bank, I use 125101.
Old 101 I think is by just itself, now longer works.
What happens of course is when it self-enables we are unaware unless we pick up the handset and hear the different dial tone
Set message bank to max ring time which I think is 55secs and your phone to say 9 rings and message bank should never pick up a call .
Set message bank to max ring time which I think is 55secs and your phone to say 9 rings and message bank should never pick up a call .
Except that if the line is busy the call will go straight to message bank rather then just engaged. I have just accepted the fact that anytime I do a plan change etc I will have to disable it again. Only good thing is my uniden cordless phone activates the flashing light on the handset and displays an envelope if there's a message waiting on message bank or if its reenabled waiting for setup again. Since the phone is hardly used I wouldn't know otherwise as I wouldn't hear the stutter tone.