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User #29984 2533 posts
Whirlpool Forums Addict
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I'm trying to watch a music video on youtube and paused to catch up 19 times! I am not downloading nothing else and I'm on a 8Mbit connection. My mother on an aaNet connection has the same slow issue and my brother on an optus connection doesnt! Anyone else have this issue? http://www.youtube.com/watch?v=NAMnjzU-6UQ Edit : The speed test from the aaNet mirror seems normal. Test Results from Oz Broadband Speed Test Mirror: aaNet Your line speed is 6.49 Mbps (6495 kbps). |
posted 2008-Jun-9, 8pm AEST
edited 2008-Jun-9, 8pm AEST
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User #152070 39 posts
Forum Regular
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hey soif yes im also having problems at the moment with my internet being slow. constant 500 ping in games, and slow download speed. must be something on aanets side |
posted 2008-Jun-9, 8pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Pings also seem normal... Pinging aanet.com.au [203.24.100.2] with 32 bytes of data: Reply from 203.24.100.2: bytes=32 time=48ms TTL=60 Ping statistics for 203.24.100.2: Pinging vic.aanet.com.au [203.123.72.97] with 32 bytes of data: Reply from 203.123.72.97: bytes=32 time=9ms TTL=254 Ping statistics for 203.123.72.97: |
posted 2008-Jun-9, 8pm AEST
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User #124301 1025 posts
Whirlpool Enthusiast
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Very slow at the moment here too (Melbourne). |
posted 2008-Jun-9, 8pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Odd.. I can still download from the MS site at over 800KB/Sec! Yet youtube can't keep up with one video. |
posted 2008-Jun-9, 8pm AEST
edited 2008-Jun-9, 9pm AEST
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User #102602 7834 posts
Whirlpool Forums Addict
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Don't think it's a Youtube problem as it works fine for me on a AAPT 1500K and Telstra ADSL2+ connections. |
posted 2008-Jun-9, 8pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Don't think it's a Youtube problem as it works fine for me on a AAPT 1500K and Telstra ADSL2+ connections. Thanks for checking. |
posted 2008-Jun-9, 9pm AEST
edited 2008-Jun-9, 9pm AEST
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User #45114 595 posts
Whirlpool Enthusiast
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terrible here too .. I wouldn't attempt to watch the vid 8Mbit northern NSW Test Results from Oz Broadband Speed Test Mirror: aaNet Your line speed is 1.27 Mbps (1273 kbps). |
posted 2008-Jun-9, 9pm AEST
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User #124301 1025 posts
Whirlpool Enthusiast
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From what I can tell, only international sites have speed issues. That'd be why speedtests are still okay as well as downloading from Microsoft and the like. |
posted 2008-Jun-9, 9pm AEST
edited 2008-Jun-9, 9pm AEST
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User #140041 388 posts
Forum Regular
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i agreee ben trying to watch charlie the unicorn and it keeps buffering so often i dont know whats wrong with the speeds today everything else is fine shame charlie is so broken up :( |
posted 2008-Jun-10, 8pm AEST
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User #55946 2475 posts
Whirlpool Forums Addict
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You can pause the youtube vid for 30 seconds and then watch it, or pause it until it's loaded and then watch it. Maybe youtube has bandwidth issues at times... |
posted 2008-Jun-10, 8pm AEST
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User #116913 187 posts
Forum Regular
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Just saw this post out of the corner of my eye on the main forum page. I'm on Adam in SA and Youtube is playing up big time for me also :( |
posted 2008-Jun-10, 9pm AEST
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User #22965 135 posts
Forum Regular
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just took me 15 seconds to reply to this post , but i also cant watch any You tube links from either the US or AUS servers with a 800k connection may as well have dial up >__< country victoria Test Results from Oz Broadband Speed Test Mirror: aaNet Your line speed is 4.37 Mbps (4371 kbps). |
posted 2008-Jun-10, 9pm AEST
edited 2008-Jun-10, 9pm AEST
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User #204119 5 posts
Participant
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No probs in Perth – I'm only on a 512K and am viewing YouTube fine (tried a couple of different vids with no probs)... Test Results from Oz Broadband Speed Test Mirror: aaNet Your line speed is 423 kbps (0.42 Mbps). |
posted 2008-Jun-10, 9pm AEST
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User #169579 10 posts
Forum Regular
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Very odd – all my speeds from anywhere other than the AAnet mirror test are down to about 1/3 of the usual! Rapidshare, You Tube, Cogent even My Space and an attempt to download a file from an ftp server – the lot? Test Results from Oz Broadband Speed Test -------------------------------------------------- Mirror: aaNet Your line speed is 1.24 Mbps (1237 kbps). |
posted 2008-Jun-10, 10pm AEST
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User #73527 69 posts
Forum Regular
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interesting, i am having the same problem. this has happened last few days aswell. revision3.com – cannot view anyvideos, get about 1 second and thats it (audio may be just because it hasnt loaded it all yet properly) aanet capping streaming video??? take revision3 for example, i go to watch an episode of a particular show, really slow, only got 1 second, gave up and downloaded a xvid version of the show, downloaded nice and fast. watched that. (both the streaming and the xvid both come from the same servers) |
posted 2008-Jun-10, 11pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Same crap speeds again last night around 8pm. You can pause the youtube vid for 30 seconds and then watch it Yes I could do that, but really l shouldn't have too. |
posted 2008-Jun-11, 7am AEST
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User #140041 388 posts
Forum Regular
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Is it just international speeds? |
posted 2008-Jun-11, 7am AEST
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User #136845 1989 posts
Whirlpool Enthusiast
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I'm on 8mbit in QLD and haven't had any problems with youtube over the last few days. |
posted 2008-Jun-11, 9am AEST
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User #61975 338 posts
Forum Regular
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Yeah for the last week(ish) my download speeds in the 6pm to midnight bracket have been around 160kb instead of the normal 600+ I get. Hasnt effected Pings that much in games but downloads has gone to hell. NSW Central Coast here. |
posted 2008-Jun-13, 3pm AEST
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User #133109 4441 posts
ISP Representative
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Yeah for the last week(ish) my download speeds in the 6pm to midnight bracket have been around 160kb instead of the normal 600+ I get There is no congestion on the aaNet network, in any state. The problems with your download speeds would relate to some other issue. Regarding the youtube problem, I have noticed on whirlpool that a number of other provider forums have noted problems with youtube. Jason |
posted 2008-Jun-13, 3pm AEST
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User #54136 1477 posts
Whirlpool Enthusiast
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I'm on 8mbit in QLD and haven't had any problems with youtube over the last few days. Newcastle NSW 8mbit here and no problem either.. |
posted 2008-Jun-13, 6pm AEST
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User #142849 464 posts
Forum Regular
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Looking at the tracert results to youtube.com, the major lag seems to be starting with singtel.com, and all downhill with the remaining hops to youtube. I wonder if Singtel are having routing problems? Regarding the youtube problem, I have noticed on whirlpool that a number of other provider forums have noted problems with youtube. Is it maybe worth investigating, by any chance? |
posted 2008-Jun-13, 10pm AEST
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User #92521 1015 posts
Whirlpool Enthusiast
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I wonder if those providers all have a common portion of the route to the server, different to unaffected ISPs? |
posted 2008-Jun-14, 7am AEST
edited 2008-Jun-14, 7am AEST
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User #61975 338 posts
Forum Regular
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There is no congestion on the aaNet network, in any state. Strange that it happens pretty much the same time every night. Tried from multiple sites to download things and everything is the same, both local and overseas. |
posted 2008-Jun-16, 8am AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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The same again tonight, youtube speeds are crap. Trying to listen to this.. |
posted 2008-Jun-16, 9pm AEST
edited 2008-Jun-16, 9pm AEST
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User #77183 615 posts
Whirlpool Enthusiast
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On the Big Banana, churned today – Never had any youtube problems EVER with iiNet, just tried listening to that vid, keeps pausing for a few secs every 20 seconds, its definately not "some other issue" as quoted by Jason EDIT: Just tried listening to a few other YouTube vids, 21:33 EST and they all play like shit, look into this aaNet. |
posted 2008-Jun-16, 9pm AEST
edited 2008-Jun-16, 9pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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keeps pausing for a few secs every 20 seconds Yep, I have the same issue every night. |
posted 2008-Jun-16, 9pm AEST
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User #77183 615 posts
Whirlpool Enthusiast
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Yep, I have the same issue every night. It's definately something aaNet related. |
posted 2008-Jun-16, 9pm AEST
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User #59770 1756 posts
Whirlpool Enthusiast
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The same again tonight, youtube speeds are crap. Trying to listen to this.. http://www.youtube.com/watc I just watched it for curiosity's sake and it was fine. (8000, Melbourne, western sub). |
posted 2008-Jun-16, 10pm AEST
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User #77183 615 posts
Whirlpool Enthusiast
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Just watched it again and it was fine @ 22:35 EST, an hour ago 21:35 EST was choppy and unwatchable. |
posted 2008-Jun-16, 10pm AEST
edited 2008-Jun-16, 10pm AEST
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User #142849 464 posts
Forum Regular
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Running fine now here too. |
posted 2008-Jun-16, 11pm AEST
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User #137884 173 posts
Forum Regular
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Might be worth checking out the other forums as Jason's indicated that they're reporting similar things (sorry can't be stuffed searching through them for you!), and if you can't find anything related, perhaps post in there to ask others to check out what you're seeing lag with at the times when you see deterioration. If there are more widespread problems you'll bait down a few with issues. If it's all good, throw it back at aaNet. |
posted 2008-Jun-16, 11pm AEST
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User #120218 39 posts
Forum Regular
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Could the internet go any slower? Booted from game servers, cant watch Youtube, its just a joke. |
posted 2008-Jun-17, 7pm AEST
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User #133109 4441 posts
ISP Representative
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Perhaps have a look at your local setup/traffic because there is no congestion in any state. Looking at your profile you are in QLD – and there is plenty of free bandwidth there. Jason |
posted 2008-Jun-17, 7pm AEST
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User #78379 14432 posts
Whirlpool Forums Addict
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Yep, I'm having issues with YouTube as well, just in the last few days. It has to stop and buffer every 4-5 seconds, just so annoying, impossible to watch, unless you pause and wait ages for it to load. It shouldn't be the case on 1500 – I shouldn't have to have buffering at all (well I didn't up until this week). Can aaNet please look into it? |
posted 2008-Jun-19, 12am AEST
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User #55946 2475 posts
Whirlpool Forums Addict
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I dunno about you guys but I wonder if the problem is further upstream, or perhaps at the source?? |
posted 2008-Jun-19, 4am AEST
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User #73527 69 posts
Forum Regular
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when this problem happens maybe people can post a tracert. maybe we can see if there is a common link also can people try other flash video sites such as www.revision3.com (i was having issues with more than just youtube) |
posted 2008-Jun-19, 11am AEST
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User #66341 2599 posts
Whirlpool Forums Addict
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I'm experiencing lag here. |
posted 2008-Jun-19, 7pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Sucks again tonight. when this problem happens maybe people can post a tracert Sure. Tracing route to youtube.com [208.65.153.253] 1 <1 ms <1 ms <1 ms home.gateway [xxx.xxx.x.xxx] 5 182 ms 181 ms 181 ms 203.208.192.241 Trace complete. |
posted 2008-Jun-24, 9pm AEST
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User #73636 1053 posts
Whirlpool Enthusiast
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what's wrong with that tracert? btw this shouldnt matter, just let the video load for a minute or two before you start watching it |
posted 2008-Jun-24, 9pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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btw this shouldnt matter, just let the video load for a minute or two before you start watching it With respect, I shouldn't have to if its an aaNet issue. |
posted 2008-Jun-24, 9pm AEST
edited 2008-Jun-24, 9pm AEST
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User #142849 464 posts
Forum Regular
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just let the video load for a minute or two before you start watching it ...and let it stop to buffer once again after only 30 seconds? ;) |
posted 2008-Jun-24, 9pm AEST
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User #23918 1146 posts
Whirlpool Enthusiast
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Yep same here, sloooooow on international sites |
posted 2008-Jun-24, 10pm AEST
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User #55946 2475 posts
Whirlpool Forums Addict
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That trace looks normal to me. |
posted 2008-Jun-24, 10pm AEST
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User #78379 14432 posts
Whirlpool Forums Addict
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It's particularly bad for me tonight! Every youtube video is pausing and buffering every 10 seconds, it's incredibly annoying! |
posted 2008-Jul-14, 9pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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Same here. Trying to listen to this http://www.youtube.com/watch?v=Hj5S1RCUDvM Really painfull! |
posted 2008-Jul-14, 9pm AEST
edited 2008-Jul-14, 9pm AEST
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User #38054 7496 posts
Whirlpool Forums Addict
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Same here. Trying to listen to this http://www.youtube.com/watch?v=Hj5S1RCUDvM plays pretty good from here in melbourne, Really painfull! try a flush dns or if no better :> try some other DNS.s Microsoft Windows [Version 6.0.6001] C:\Windows\system32>cd\ C:\>ipconfig /flushdns Windows IP Configuration Successfully flushed the DNS Resolver Cache. C:\> . |
posted 2008-Jul-14, 11pm AEST
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User #68864 1755 posts
Whirlpool Enthusiast
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I'm getting painfully slow speeds right now too. A European http server I was downloading from at over 1MB/s yesterday is now down to 20KB/s. http://www.speedtest.net/result/296121654.png edit: And then 40 minutes later it's back up to 1.4MB/s. Odd. |
posted 2008-Jul-15, 5am AEST
edited 2008-Jul-15, 6am AEST
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User #238618 1 posts
Participant
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I have 1500/256 speed but i did a speed test on this link http://www.speedtest.net/ and got 1329/212. Is this accurate or is there another speedtester that is specific to my area (Kiama, Wollongong. NSW) Or is this standard to get less speed than 1500/256? |
posted 2008-Jul-21, 3pm AEST
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User #36313 1954 posts
Whirlpool Enthusiast
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Or is this standard to get less speed than 1500/256? Yes, it is. Your speed depends on many factors. Cheers,misi |
posted 2008-Jul-21, 4pm AEST
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User #55946 2475 posts
Whirlpool Forums Addict
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Is this accurate or is there another speedtester that is specific to my area (Kiama, Wollongong. NSW) Use the link for your state: |
posted 2008-Jul-21, 5pm AEST
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User #55946 2475 posts
Whirlpool Forums Addict
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. |
posted 2008-Jul-21, 5pm AEST
edited 2008-Jul-21, 5pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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Or is this standard to get less speed than 1500/256? The best you can expect is approximately 10-15% less than the advertised rate. For a 1500/256 connection (which is actually 1536/256) this would be in the range of 1305-1382kbps down and 217-230kbps up. |
posted 2008-Jul-21, 5pm AEST
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User #23918 1146 posts
Whirlpool Enthusiast
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I think its time to churn soon. |
posted 2008-Jul-21, 10pm AEST
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User #128269 93 posts
Forum Regular
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Something has definitely been wrong with aanet speeds since a few weeks back. Sometimes i get good browsing speeds and sometimes i dont. Abit hit and miss at the moment. :-( |
posted 2008-Jul-21, 11pm AEST
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User #205555 17 posts
Participant
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I normally get 1350 kbps on Speedtest.net using my local server. Last couple of days it has been less than 1000. International sites have been disgraceful (208 kbps) for a week! It really is becoming a complete joke. |
posted 2008-Jul-24, 7pm AEST
edited 2008-Jul-24, 7pm AEST
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User #114142 252 posts
Forum Regular
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I have not had any problems with youtube or any other site speedwise I have to ration as I have used 88% percent of my quota with a week to go this month |
posted 2008-Jul-24, 9pm AEST
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User #78379 14432 posts
Whirlpool Forums Addict
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Youtube is terrible tonight! |
posted 2008-Jul-27, 10pm AEST
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User #78379 14432 posts
Whirlpool Forums Addict
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It's particularly bad this afternoon! Videos are buffering every 10 seconds! This is on 1500 where videos on Youtube should not buffer. Anyone else having issues? It's driving me insane! |
posted 2008-Aug-31, 5pm AEST
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User #136845 1989 posts
Whirlpool Enthusiast
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No worries here :) |
posted 2008-Sep-2, 6pm AEST
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User #204741 558 posts
Whirlpool Enthusiast
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Sheesh, aren't things slow tonight? I'm not getting more than 25kbps, on a 512k connection. Anybody else have the slowness tonight? |
posted 2008-Sep-2, 9pm AEST
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User #182677 21 posts
Forum Regular
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yep slow for me. i just changed from 1.5 to 8 mbit speed two days ago and you tube is slower than ever. i never had this problem on the slower connection. |
posted 2008-Sep-2, 9pm AEST
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User #54789 517 posts
Whirlpool Enthusiast
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I don't seem to have an issue at the moment. No probs here in SE Qld. |
posted 2008-Sep-2, 9pm AEST
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User #59770 1756 posts
Whirlpool Enthusiast
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I don't seem to have an issue at the moment. No probs here in SE Qld. My speed is slower than usual as well. I have tried sites within Aus and overseas. Overseas sites are worse, with El Reg even timing out. |
posted 2008-Sep-2, 10pm AEST
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User #54136 1477 posts
Whirlpool Enthusiast
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People who are assuming it is their ISP who is responisble for YouTube problems may be interested in this... |
posted 2008-Sep-4, 11am AEST
edited 2008-Sep-4, 11am AEST
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User #32744 10404 posts
Whirlpool Forums Addict
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YouTube was painfully slow for me last night. Has to pause it, go away and come back to the computer (or do something else on the computer in the mean time). |
posted 2008-Sep-4, 1pm AEST
edited 2008-Sep-4, 1pm AEST
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User #204741 558 posts
Whirlpool Enthusiast
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People who are assuming it is their ISP who is responisble for YouTube problems may be interested in this... In my previous comment, i said i was getting half the normal speed. |
posted 2008-Sep-4, 3pm AEST
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User #54136 1477 posts
Whirlpool Enthusiast
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In my previous comment, i said i was getting half the normal speed. I was responding to the OP's comment re slow You Tube. That link shows it is a widespread problem with all ISPs and You Tube. I didn't even notice your post. MY post stated..>> ""People who are assuming it is their ISP who is responisble for YouTube problems .. etc... etc... "" <<< |
posted 2008-Sep-5, 2pm AEST
edited 2008-Sep-5, 2pm AEST
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User #242039 102 posts
Participant
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I am positive that this is a youtube issue. what time of the day are you using youtube? my theory is that when it is at peak hour of australia and also america it is a slow transfer rate downloading the vids. so i wouldnt worry to much |
posted 2008-Sep-7, 6pm AEST
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User #133109 4441 posts
ISP Representative
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aaNet are crippling their international speeds. I can download exact same file from waix.dl.sourceforge.net – with aaNet I get barely 30kB/s but with Internode I get 680kB/s and via another isp I get 200kB/s. Before making such claims, specificly that aaNet are crippling our download speeds, I would suggest you should do some troubleshooting and/or contact support. I am not denying the speeds you are getting, however, it is not the speeds other users are getting, based on reports from other users and based on load graphs there is no reason within our own network as to why you would be getting slow speeds. We employ P2P deprioritization to ensure that non-P2P speeds are not affected by congestion, should that occour – P2P slows down, not everything else. Jason |
posted 2008-Sep-7, 8pm AEST
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User #21933 279 posts
Forum Regular
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Before making such claims, specificly that aaNet are crippling our download speeds, I would suggest you should do some troubleshooting ... I have done that! ... and/or contact support Your web site clearly states "A fault is considered to be an inability to access the internet". It also states "However, there are a number of other issues that the faults team are not able to assist you with. This includes; ... Problems with the speed of your internet service". So are you now in a position to state that all of the above is absolutely untrue. And that speed issues are worthy of technical support? I am not denying the speeds you are getting, however, it is not the speeds other users are getting, based on reports from other users and based on load graphs there is no reason within our own network as to why you would be getting slow speeds. In the same breath in which you state "I am not denying the speeds you are getting" you go on to imply that I am the only one therefore there is no problem. Presumably you would say this to everyone. We employ P2P deprioritization to ensure that non-P2P speeds are not affected by congestion, should that occour – P2P slows down, not everything else. It could be your proxy, but more likely it is congestion or deliberately restricted bandwidth on your international link. I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes. A competent ISP would exclude all of their own proxy servers from their transparent proxying! |
posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
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User #133109 4441 posts
ISP Representative
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It also states "However, there are a number of other issues that the faults team are not able to assist you with. This includes; ... Problems with the speed of your internet service". Perhaps the website is not as clear as it should be – I'll rewrite it tomorrow. The telephone numbers on the website are for reporting a fault only. What is defined as a fault is on the website. All other issues are handled either via email or via online forums. If you are having a speed issue you should contact the support team – support@aanet.com.au and they will ask you to perform some tests. An example of a test they will ask for is results from http://speedtest.aanet.com.au on your local state. In the same breath in which you state "I am not denying the speeds you are getting" you go on to imply that I am the only one therefore there is no problem. Presumably you would say this to everyone. It is a report of my experience right here, right now, looking at the MRTG graphs and emails from customers. Also, online forums are usually pretty quick to pick up on such issues. I never suggested that was no problem – it is you who are insinuating that – presumably for the same reasons as the rest of the negativity in your post. Your speed is slow, so, obviously someone is experiencing an issue. We need to determine if that it is within our network, your network, or somewhere else on the internet. It could be your proxy, but more likely it is congestion or deliberately restricted bandwidth on your international link. I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes. No, our proxy only intercepts port 80 – you can connect to any other proxy on other ports, like 8080 for example. Furthermore we don't have an "international" link or "domestic" link. We purchase bandwidth from suppliers in Australia, and they present both domestic and international routes. If you are having speed problems it requires investigation. You should contact support or try some help from the forums. Jason |
posted 2008-Sep-7, 8pm AEST
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User #21933 279 posts
Forum Regular
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An example of a test they will ask for is results from http://speedtest.aanet.com.au on your local state. Which would be totally irrelevant. Local speeds are fine. I can download from one of my servers at Global Switch at 670kB/s. If you are having speed problems it requires investigation. You should contact support or try some help from the forums. Ok. But you should change your web site so it doesn't look like you have become so sick of dealing with complaints about speed problems that you have had to resort to clearly telling people with such issues to "go away". If you really want to get a handle on how your network is performing then I suggest you use something other than MRTG graphs. BTW international speed on same file is still under 30kBps. Also, since I successfully downloaded the file it is now in your Sydney cache, shouldn't the speed be somewhat faster? What is the point of a transparent proxy if it doesn't cache anything and merely slows everything down? |
posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
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User #29984 2533 posts
Whirlpool Forums Addict
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my theory is that when it is at peak hour of australia and also america it is a slow transfer rate downloading the vids. Peak hour in Australia I'm guessing would be around 6PM – 9PM, that would make the American peak time around 3AM – 6AM. I doubt it. Edit : Youtube sucks again tonight. |
posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
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User #133109 4441 posts
ISP Representative
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Which would be totally irrelevant. Local speeds are fine. I can download from one of my servers at Global Switch at 670kB/s. Would it? We need a number of different tests to perform comparison. You need to run those tests. What is the route you take to your service at Global Switch? Is it in Sydney or Melbourne? All this information helps, and if you want someone to investigate your issue you will need to perform the tests they ask of you. There are reasons behind everything we ask/do. Ok. But you should change your web site so it doesn't look like you have become so sick of dealing with complaints about speed problems that you have had to resort to clearly telling people with such issues to "go away". I didnt think it looked like that, but OK, I already said I will update the site tomorrow to better reflect what I mentioned in a post above – the difference between phone and email based support. If you really want to get a handle on how your network is performing then I suggest you use something other than MRTG graphs. We use MRTG, as does almost every other ISP to graph traffic usage on our network interfaces and graph other SNMP aware devices/systems. I would ask that you do not continually tell us how to run our business/network. If you are not happy then find another provider. I am trying to help you in my own time while eating dinner, please accept that, or use the official channels detailed on the website. What is the point of a transparent proxy if it doesn't cache anything and merely slows everything down? It does cache lots of things, that you perhaps wont notice. For the customer base as a whole, it saves bandwidth reducing the cost of a customers service, and increases access speeds for those files/pages. A few months ago we turned off the proxy cluster in Brisbane for ½ a week to perform some changes and we received a number of complaints from people about slow http/website speeds. We frequently have customers ask for their connection to bypass the proxy, we do so, and they ask to be put back citing faster performance when using the proxy clusters. BTW international speed on same file is still under 30kBps Have you ever considered that the problem could be with an upstream network? There are many possible reasons for your speed problems – you will need to contact support – support@aanet.com.au Jason |
posted 2008-Sep-7, 9pm AEST
edited 2008-Sep-7, 9pm AEST
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User #77895 191 posts
Forum Regular
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Our cousins in the USA seem to have the same problem apparently. ;-) |
posted 2008-Sep-7, 9pm AEST
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User #38054 7496 posts
Whirlpool Forums Addict
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The fact is that I can download the exact same file (without any proxy – Internode doesn't use one) at 670kB/s. So why is aaNet only able to deliver at under 30kB/s – consistently? one quick logic thought comes to mind very quickly, maybe a loose pick-up by eftel/aanet network There is a problem somewhere seems like there is reading the posts in this thread, |
posted 2008-Sep-7, 9pm AEST
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User #242039 102 posts
Participant
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Peak hour in Australia I'm guessing would be around 6PM – 9PM, that would make the American peak time around 3AM – 6AM. I doubt it. yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time. |
posted 2008-Sep-8, 7am AEST
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User #19564 800 posts
In the penalty box
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yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time. How did you come up with this equation? By your geographical deduction that makes the USA 3-6 hours in front of us?? I suggest you google timezones and recalculate your findings :) |
posted 2008-Sep-8, 8am AEST
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User #38054 7496 posts
Whirlpool Forums Addict
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Influx69 writes... ["yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time."and the time i] How did you come up with this equation? By your geographical deduction that makes the USA 3-6 hours in front of us? actually the USA 17-18 hours in behind of us (or more depending on the USA State) so influx69 right on the money :> :> Australian east Coast Sunday 6-9pm Sunday . |
posted 2008-Sep-8, 11am AEST
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User #21933 279 posts
Forum Regular
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actually the USA 17-18 hours in behind of us (or more depending on the USA State) Actually for au EST, NY is 14 hours behind and LA is 17 hours behind. For WA, NY is 12 hours behind and LA is 15 hours behind. 17-18 is wrong. There is a 3 hour difference between LA and NY. Sometimes it is easier to just add 7(LA) to 10(NY) hours to local time then subtract a day unless it wraps 24 (like NY time currently does). |
posted 2008-Sep-8, 3pm AEST
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User #38054 7496 posts
Whirlpool Forums Addict
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17-18 is wrong. hmmm: ok was based on :> :> east coast of aussie GMT +10 hours :> = 17 hours difference on east coast of aussie to west coast of USA oh yes daylight saving can be added or not depending on the season of whichever country, |
posted 2008-Sep-8, 3pm AEST
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User #23918 1146 posts
Whirlpool Enthusiast
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Hi Clickhere Believe me your better off with another ISP – i posted in this forum with the troubles i was having with speeds from youtube, usenet etc and conducted tests from my bigpond connection at the same time as the AANet one was running and found the bigpond connection would run at max and the AANet one was running at a crawl. I changed from Internode to AANet thinking the higher quotas were the way to go but the internet experience i received was terrible – since i changed back to Internode I've never seen the kind of speeds i'm achieving now and definitely no slow downs during peak times, it's been like a whole new experience. Do yourself a favor – go to a reliable ISP. |
posted 2008-Sep-9, 10pm AEST
edited 2008-Sep-9, 11pm AEST
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User #54136 1477 posts
Whirlpool Enthusiast
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Maybe if Raiden and others take a look at this link it may explain something ... /forum/?action=threads_search&q=youtube+slow&f= BTW Raiden, Internode customers have the same problem. |
posted 2008-Sep-10, 8am AEST
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User #23918 1146 posts
Whirlpool Enthusiast
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BTW Raiden, Internode customers have the same problem. I'm glad you brought this up – if you would have had a look through the Internode thread from your link you'll notice that one time, Internode acknowledged a problem and fixed it almost straight away. However, when you read through the AANet post you'll notice there are a large number of people who are experiencing problems consistently during peak periods. Thanks for that. *also you'll notice i mentioned i ran direct comparisons between my Bigpond and AANet connection a number of times, youtube/usenet would struggle on the AANet line and the Bigpond line would run flawlessly – i'd say thats a pretty fair comparison? Anyway – never had a problem since i left AANet, i think that speaks for itself. |
posted 2008-Sep-10, 12pm AEST
edited 2008-Sep-10, 12pm AEST
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User #208935 2 posts
Participant
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I have been with aanet for a couple years and only experienced slowdowns viewing utube occasionally, but a few months ago, I had a permanent slowdown, utube was real slow and also had intermittent problems connecting to ftp servers in the states. It magically fixed itself after a few days and everything was back to normal. Now last couple days same thing has happened again. utube extremely slow (not all video's but 90% of them) and ftp intermittently fails to connect. What is interesting, if I open a vpn connection within a vmware session to an overseas vpn server and view the same video through that, it works without delay. So I am guessing something is interfering with streaming and ftp connections, but doesn't interfere with vpn tunnels. When it happens I'd rather be on dial-up, very frustrating. |
posted 2008-Sep-11, 10am AEST
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User #30692 1287 posts
Whirlpool Enthusiast
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I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes. Transparent proxying redirects port 80. |
posted 2008-Sep-11, 11am AEST
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User #30692 1287 posts
Whirlpool Enthusiast
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So I am guessing something is interfering with streaming and ftp connections, but doesn't interfere with vpn tunnels. I would be having a real hard look at the P2P throttling mechanism. Maybe eftel/aanet have configured to throttle video streams, or maybe it's just incorrectly throttling them. |
posted 2008-Sep-11, 11am AEST
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User #6780 201 posts
Forum Regular
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Yeah Youtube has been terrible lately. Comes to a point where I have to pause and buffer pretty much every single video file. Forget about HD quality now! |
posted 2008-Sep-11, 9pm AEST
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User #32744 10404 posts
Whirlpool Forums Addict
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Comes to a point where I have to pause and buffer pretty much every single video file. Likewise. Over the past couple of days it would only play about 3 seconds, then would stop for a good 10 and start again. Pathetic. |
posted 2008-Sep-11, 9pm AEST
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User #242039 102 posts
Participant
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just thought i'd say that im with aaNet also and i have no issues with loading videos from youtube. |
posted 2008-Sep-12, 12pm AEST
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User #32744 10404 posts
Whirlpool Forums Addict
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just thought i'd say that im with aaNet also and i have no issues with loading videos from youtube. You're one of a kind. :D |
posted 2008-Sep-12, 7pm AEST
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User #59770 1756 posts
Whirlpool Enthusiast
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You're one of a kind. :D Make that 2 of a kind. :-) I'm not much of a youtube user but I just tested it and it played fine here. Melbourne subs, western. |
posted 2008-Sep-12, 9pm AEST
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User #242039 102 posts
Participant
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Melbourne subs, western. thats where im from. what suburb? im from around sydenham area. |
posted 2008-Sep-12, 11pm AEST
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User #59770 1756 posts
Whirlpool Enthusiast
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thats where im from. what suburb? im from around sydenham area. Cairnlea. I'm on the Deer Park exchange. Your exchange is down near the railway line. |
posted 2008-Sep-13, 3pm AEST
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User #242039 102 posts
Participant
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Cairnlea. I'm on the Deer Park exchange. Your exchange is down near the railway line. yepp. fairly close. |
posted 2008-Sep-13, 5pm AEST
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User #32744 10404 posts
Whirlpool Forums Addict
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Much better tonight! 3 or 4 times faster with YouTube. That's with Formula One streaming in the background! |
posted 2008-Sep-13, 10pm AEST
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User #78379 14432 posts
Whirlpool Forums Addict
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Youtube again dreadful for me today. Plays about 3-4 seconds, then needs to buffer for a good 10 secs, then plays another 3 seconds, it's hopeless!! I need to pause and buffer for 5+ minutes as I can't watch a video in 3 sec segments! PLEASE FIX THIS ISSUE, IT'S BEEN GOING ON FAR TOO LONG!!! |
posted 2008-Sep-14, 6pm AEST
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User #21933 279 posts
Forum Regular
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It is a sad fact of life that a smaller isp with fewer customers is going to have lower speed links. There are economies of scale which a smaller isp doesn't normally have access to. Having said that, it is also apparent that not all network routes are equal. For example, take the site ftp.ncnu.edu.tw. The speeds I get over various isps are as follows: aanet: 1.82kB/s It would seem that the maximum speed that the taiwan server allows is roughly 509kB/s because I get exactly the same from the usa (seattle) and internode. The other pathetic speed are possibly due to the asianet/hkix route as opposed to the alternate routes that other isps send their packets. But you will find that non-cached speeds max out at no better than 67kB/s on all aaNet routes except those to their own server and to some Australian and Canadian sites. In the case of YouTube the local transparent proxy is involved also. And that would be good if it works, and bad if it doesn't. |
posted 2008-Sep-14, 6pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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But you will find that non-cached speeds max out at no better than 67kB/s on all aaNet routes except those to their own server and to some Australian and Canadian sites. That's a pretty broad statement there. Are you trying to tell us that there are only a couple of sites outside aaNet's network that you can download at full speed from? |
posted 2008-Sep-14, 7pm AEST
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User #21933 279 posts
Forum Regular
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Here you go: ftp.univie.ac.at.............25.45 kB/s Sorry about the layout. |
posted 2008-Sep-14, 7pm AEST
edited 2008-Sep-14, 7pm AEST
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User #69143 2084 posts
Whirlpool Forums Addict
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My connection is absolutely CRAWLING along tonight, 20 kbp/s both ways (I'm doing light surfing and light uploading to an image site). I'm on 8 mbit. Hopefully it picks up :) |
posted 2008-Sep-14, 7pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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Here you go: That tells a little, but nowhere near enough.... What were you using to download from them? http? ftp? browser? What size files were they? |
posted 2008-Sep-14, 7pm AEST
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User #21933 279 posts
Forum Regular
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That tells a little, but nowhere near enough.... I'm not going to test the entire internet. The file is a mere 2MB, but that shouldn't matter much. And it is the exact same file in all tests. The protocol was something which obvious bypasses the transparent proxy. Here are the Internode speeds for comparison: ftp.univie.ac.at.............38.42 kB/s |
posted 2008-Sep-14, 7pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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I'm not going to test the entire internet. Your claim above would make it appear that you already have... The file is a mere 2MB, but that shouldn't matter much. And it is the exact same file in all tests. So link to the file then.... how can anyone else test your theory? The protocol was something which obvious bypasses the transparent proxy. Great. You are one of these jokers that thinks you are clever and don't need to answer question in a normal way. I'll take it you mean FTP, though you still didn't say what you were downloading with. Here are the Internode speeds for comparison: ftp.univie.ac.at.............38.42 kB/s Better take that one off your slow list then... nice to see there is still >200kB/s variation on the Internode link. What does a list of decent sources look like? |
posted 2008-Sep-14, 8pm AEST
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User #21933 279 posts
Forum Regular
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So link to the file then.... how can anyone else test your theory? It isn't a theory. It is a practical test. But go ahead – shoot the messenger if you don't like the message. Better take that one off your slow list then... No, because from Seattle, I get this: ftp.univie.ac.at...........509.08 kB/s |
posted 2008-Sep-14, 8pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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It isn't a theory. It is a practical test. So link to the file then.... it isn't rocket surgery. But go ahead – shoot the messenger if you don't like the message. Hmm.. The messenger deserves shooting if the message is unreadable. No, because from Seattle, I get this: ftp.nrc.ca..................120.23 kB/s OK, you've just proven that the internet is unreliable, and that no matter which ISP you are with you will get slow speeds to some servers on occasion. Where is that info on what program you were using? |
posted 2008-Sep-14, 8pm AEST
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User #21933 279 posts
Forum Regular
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OK, you've just proven that the internet is unreliable, ... I have done no such thing. In actual fact the internet is reliable, and in particular the TCP protocol is reliable. All of the tests completed properly ... that is reliability. Perhaps you meant to say "OK, you've just proven that the internet speeds are variable, ... The speeds available are generally proportional to how much one is prepared to pay. The Internode speeds are on average consistently good with only one site under 200kB/s and that is without any proxy. Where is that info on what program you were using? My program. Yes, that's right, I write programs, one of which is an ftp client. FYI I start with a fedora repo list (via http) which gives me sites (by country), then I grab a particular file off a sample of those sites and time it. Not exactly rocket science. But something that Whirlpool doesn't even seem to bother with. Would be a handy way to access the relative merits of isps. |
posted 2008-Sep-14, 8pm AEST
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User #49544 3173 posts
Whirlpool Forums Addict
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My program. Yes, that's right, I write programs, one of which is an ftp client. Why not use something that others would have access to (wget for example)? It would be much easier than trying to convince everyone that you can write applications that do their job properly in addition to having a problem with speeds. FYI I start with a fedora repo list (via http) which gives me sites (by country), then I grab a particular file off a sample of those sites and time it. So you are using Fedora mirrors, which are know to be highly variable at the best of times. Not exactly rocket science. Where's that file link then? |
posted 2008-Sep-14, 8pm AEST
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User #21933 279 posts
Forum Regular
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Why not use something that others would have access to (wget for example)? It would be much easier than trying to convince everyone that you can write applications that do their job properly in addition to having a problem with speeds. So are you saying that my program is faulty, and therefore that aaNet speeds are just a | |