Know your ISP.

User #29984   2533 posts
Whirlpool Forums Addict

I'm trying to watch a music video on youtube and paused to catch up 19 times! I am not downloading nothing else and I'm on a 8Mbit connection. My mother on an aaNet connection has the same slow issue and my brother on an optus connection doesnt!

Anyone else have this issue?

http://www.youtube.com/watch?v=NAMnjzU-6UQ

Edit : The speed test from the aaNet mirror seems normal.

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 09/06/2008 @ 08:32 PM

Mirror: aaNet
Data: 15 MB
Test Time: 19.3 secs

Your line speed is 6.49 Mbps (6495 kbps).
Your download speed is 812 KB/s (0.79 MB/s).

posted 2008-Jun-9, 8pm AEST
edited 2008-Jun-9, 8pm AEST
User #152070   39 posts
Forum Regular

hey soif

yes im also having problems at the moment with my internet being slow. constant 500 ping in games, and slow download speed. must be something on aanets side

posted 2008-Jun-9, 8pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Pings also seem normal...

Pinging aanet.com.au [203.24.100.2] with 32 bytes of data:

Reply from 203.24.100.2: bytes=32 time=48ms TTL=60
Reply from 203.24.100.2: bytes=32 time=47ms TTL=60
Reply from 203.24.100.2: bytes=32 time=48ms TTL=60
Reply from 203.24.100.2: bytes=32 time=53ms TTL=60

Ping statistics for 203.24.100.2:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 47ms, Maximum = 53ms, Average = 49ms

Pinging vic.aanet.com.au [203.123.72.97] with 32 bytes of data:

Reply from 203.123.72.97: bytes=32 time=9ms TTL=254
Reply from 203.123.72.97: bytes=32 time=9ms TTL=254
Reply from 203.123.72.97: bytes=32 time=9ms TTL=254
Reply from 203.123.72.97: bytes=32 time=11ms TTL=254

Ping statistics for 203.123.72.97:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 11ms, Average = 9ms

posted 2008-Jun-9, 8pm AEST
User #124301   1025 posts
Whirlpool Enthusiast

Very slow at the moment here too (Melbourne).

posted 2008-Jun-9, 8pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Odd.. I can still download from the MS site at over 800KB/Sec! Yet youtube can't keep up with one video.

posted 2008-Jun-9, 8pm AEST
edited 2008-Jun-9, 9pm AEST
User #102602   7834 posts
Whirlpool Forums Addict

Don't think it's a Youtube problem as it works fine for me on a AAPT 1500K and Telstra ADSL2+ connections.

posted 2008-Jun-9, 8pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

۵۵Firefighter۵۵ writes...

Don't think it's a Youtube problem as it works fine for me on a AAPT 1500K and Telstra ADSL2+ connections.

Thanks for checking.

posted 2008-Jun-9, 9pm AEST
edited 2008-Jun-9, 9pm AEST
User #45114   595 posts
Whirlpool Enthusiast

terrible here too .. I wouldn't attempt to watch the vid

8Mbit northern NSW

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 09/06/2008 @ 09:24 PM

Mirror: aaNet
Data: 3 MB
Test Time: 19.25 secs

Your line speed is 1.27 Mbps (1273 kbps).
Your download speed is 159 KB/s (0.16 MB/s).

posted 2008-Jun-9, 9pm AEST
User #124301   1025 posts
Whirlpool Enthusiast

From what I can tell, only international sites have speed issues. That'd be why speedtests are still okay as well as downloading from Microsoft and the like.

posted 2008-Jun-9, 9pm AEST
edited 2008-Jun-9, 9pm AEST
User #140041   388 posts
Forum Regular

i agreee

ben trying to watch charlie the unicorn and it keeps buffering so often i dont know whats wrong with the speeds today everything else is fine

shame charlie is so broken up :(

posted 2008-Jun-10, 8pm AEST
User #55946   2475 posts
Whirlpool Forums Addict

You can pause the youtube vid for 30 seconds and then watch it, or pause it until it's loaded and then watch it.

Maybe youtube has bandwidth issues at times...

posted 2008-Jun-10, 8pm AEST
User #116913   187 posts
Forum Regular

Just saw this post out of the corner of my eye on the main forum page. I'm on Adam in SA and Youtube is playing up big time for me also :(

posted 2008-Jun-10, 9pm AEST
User #22965   135 posts
Forum Regular

just took me 15 seconds to reply to this post , but i also cant watch any You tube links from either the US or AUS servers with a 800k connection

may as well have dial up >__<

country victoria

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 10/06/2008 @ 09:45 PM

Mirror: aaNet
Data: 15 MB
Test Time: 28.67 secs

Your line speed is 4.37 Mbps (4371 kbps).
Your download speed is 546 KB/s (0.53 MB/s).

posted 2008-Jun-10, 9pm AEST
edited 2008-Jun-10, 9pm AEST
User #204119   5 posts
Participant

No probs in Perth – I'm only on a 512K and am viewing YouTube fine (tried a couple of different vids with no probs)...

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 10/06/2008 @ 09:57 PM

Mirror: aaNet
Data: 600 KB
Test Time: 11.55 secs

Your line speed is 423 kbps (0.42 Mbps).
Your download speed is 53 KB/s (0.05 MB/s).

posted 2008-Jun-10, 9pm AEST
User #169579   10 posts
Forum Regular

Very odd – all my speeds from anywhere other than the AAnet mirror test are down to about 1/3 of the usual!

Rapidshare, You Tube, Cogent even My Space and an attempt to download a file from an ftp server – the lot?

Test Results from Oz Broadband Speed Test

--------------------------------------------------

Mirror: aaNet
Data: 3 MB
Test Time: 19.8 secs

Your line speed is 1.24 Mbps (1237 kbps).
Your download speed is 155 KB/s (0.15 MB/s).

posted 2008-Jun-10, 10pm AEST
User #73527   69 posts
Forum Regular

interesting, i am having the same problem. this has happened last few days aswell.
but not just with youtube
with all online streaming flash video it seems.

revision3.com – cannot view anyvideos, get about 1 second and thats it
garyvaynerchuk.com – loads a but, no audio either, slow as
youtube – slow and audio doesnt work

(audio may be just because it hasnt loaded it all yet properly)

aanet capping streaming video???

take revision3 for example, i go to watch an episode of a particular show, really slow, only got 1 second, gave up and downloaded a xvid version of the show, downloaded nice and fast. watched that. (both the streaming and the xvid both come from the same servers)

posted 2008-Jun-10, 11pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Same crap speeds again last night around 8pm.

foxidrive writes...

You can pause the youtube vid for 30 seconds and then watch it

Yes I could do that, but really l shouldn't have too.

posted 2008-Jun-11, 7am AEST
User #140041   388 posts
Forum Regular

Is it just international speeds?
maybe theres something wrong with the link

posted 2008-Jun-11, 7am AEST
User #136845   1989 posts
Whirlpool Enthusiast

I'm on 8mbit in QLD and haven't had any problems with youtube over the last few days.

posted 2008-Jun-11, 9am AEST
User #61975   338 posts
Forum Regular

Yeah for the last week(ish) my download speeds in the 6pm to midnight bracket have been around 160kb instead of the normal 600+ I get. Hasnt effected Pings that much in games but downloads has gone to hell.

NSW Central Coast here.

posted 2008-Jun-13, 3pm AEST
User #133109   4441 posts
ISP Representative

razalom writes...

Yeah for the last week(ish) my download speeds in the 6pm to midnight bracket have been around 160kb instead of the normal 600+ I get

There is no congestion on the aaNet network, in any state.

The problems with your download speeds would relate to some other issue.

Regarding the youtube problem, I have noticed on whirlpool that a number of other provider forums have noted problems with youtube.

Jason

posted 2008-Jun-13, 3pm AEST
User #54136   1477 posts
Whirlpool Enthusiast

a random writes...

I'm on 8mbit in QLD and haven't had any problems with youtube over the last few days.

Newcastle NSW 8mbit here and no problem either..

posted 2008-Jun-13, 6pm AEST
User #142849   464 posts
Forum Regular

Looking at the tracert results to youtube.com, the major lag seems to be starting with singtel.com, and all downhill with the remaining hops to youtube. I wonder if Singtel are having routing problems?

Regarding the youtube problem, I have noticed on whirlpool that a number of other provider forums have noted problems with youtube.

Is it maybe worth investigating, by any chance?

posted 2008-Jun-13, 10pm AEST
User #92521   1015 posts
Whirlpool Enthusiast

I wonder if those providers all have a common portion of the route to the server, different to unaffected ISPs?

posted 2008-Jun-14, 7am AEST
edited 2008-Jun-14, 7am AEST
User #61975   338 posts
Forum Regular

Jason Μ writes...

There is no congestion on the aaNet network, in any state.

The problems with your download speeds would relate to some other issue.

Strange that it happens pretty much the same time every night. Tried from multiple sites to download things and everything is the same, both local and overseas.

posted 2008-Jun-16, 8am AEST
User #29984   2533 posts
Whirlpool Forums Addict

The same again tonight, youtube speeds are crap. Trying to listen to this..

http://www.youtube.com/watch?v=dswjG_rTBEM&feature=related

posted 2008-Jun-16, 9pm AEST
edited 2008-Jun-16, 9pm AEST
User #77183   615 posts
Whirlpool Enthusiast

On the Big Banana, churned today – Never had any youtube problems EVER with iiNet, just tried listening to that vid, keeps pausing for a few secs every 20 seconds, its definately not "some other issue" as quoted by Jason

EDIT: Just tried listening to a few other YouTube vids, 21:33 EST and they all play like shit, look into this aaNet.

posted 2008-Jun-16, 9pm AEST
edited 2008-Jun-16, 9pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

onlsd. writes...

keeps pausing for a few secs every 20 seconds

Yep, I have the same issue every night.

posted 2008-Jun-16, 9pm AEST
User #77183   615 posts
Whirlpool Enthusiast

soif writes...

Yep, I have the same issue every night.

It's definately something aaNet related.

posted 2008-Jun-16, 9pm AEST
User #59770   1756 posts
Whirlpool Enthusiast

soif writes...

The same again tonight, youtube speeds are crap. Trying to listen to this..

http://www.youtube.com/watch?v=dswjG_rTBEM&feature=related

I just watched it for curiosity's sake and it was fine. (8000, Melbourne, western sub).

posted 2008-Jun-16, 10pm AEST
User #77183   615 posts
Whirlpool Enthusiast

Just watched it again and it was fine @ 22:35 EST, an hour ago 21:35 EST was choppy and unwatchable.

posted 2008-Jun-16, 10pm AEST
edited 2008-Jun-16, 10pm AEST
User #142849   464 posts
Forum Regular

Running fine now here too.

posted 2008-Jun-16, 11pm AEST
User #137884   173 posts
Forum Regular

Might be worth checking out the other forums as Jason's indicated that they're reporting similar things (sorry can't be stuffed searching through them for you!), and if you can't find anything related, perhaps post in there to ask others to check out what you're seeing lag with at the times when you see deterioration.

If there are more widespread problems you'll bait down a few with issues. If it's all good, throw it back at aaNet.

posted 2008-Jun-16, 11pm AEST
User #120218   39 posts
Forum Regular

Could the internet go any slower? Booted from game servers, cant watch Youtube, its just a joke.

posted 2008-Jun-17, 7pm AEST
User #133109   4441 posts
ISP Representative

Perhaps have a look at your local setup/traffic because there is no congestion in any state.

Looking at your profile you are in QLD – and there is plenty of free bandwidth there.

Jason

posted 2008-Jun-17, 7pm AEST
User #78379   14432 posts
Whirlpool Forums Addict

Yep, I'm having issues with YouTube as well, just in the last few days. It has to stop and buffer every 4-5 seconds, just so annoying, impossible to watch, unless you pause and wait ages for it to load. It shouldn't be the case on 1500 – I shouldn't have to have buffering at all (well I didn't up until this week).

Can aaNet please look into it?

posted 2008-Jun-19, 12am AEST
User #55946   2475 posts
Whirlpool Forums Addict

I dunno about you guys but I wonder if the problem is further upstream, or perhaps at the source??

posted 2008-Jun-19, 4am AEST
User #73527   69 posts
Forum Regular

when this problem happens maybe people can post a tracert. maybe we can see if there is a common link

also can people try other flash video sites such as www.revision3.com (i was having issues with more than just youtube)

posted 2008-Jun-19, 11am AEST
User #66341   2599 posts
Whirlpool Forums Addict

I'm experiencing lag here.

posted 2008-Jun-19, 7pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Sucks again tonight.

extreme101 writes...

when this problem happens maybe people can post a tracert

Sure.

Tracing route to youtube.com [208.65.153.253]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [xxx.xxx.x.xxx]
2 9 ms 9 ms 9 ms 203.24.101.23
3 9 ms 10 ms 9 ms 203.123.72.65
4 11 ms 10 ms 10 ms VLAN309.o3mlc76f05.optus.net.au [203.202.79.217]

5 182 ms 181 ms 181 ms 203.208.192.241
6 181 ms 182 ms 182 ms ge-0-0-0-0.plapx-dr1.ix.singtel.com [203.208.149
.1]
7 182 ms 181 ms 181 ms 203.208.154.30
8 * * * Request timed out.
9 * * * Request timed out.
10 181 ms 182 ms 182 ms youtube.com [208.65.153.253]

Trace complete.

posted 2008-Jun-24, 9pm AEST
User #73636   1053 posts
Whirlpool Enthusiast

what's wrong with that tracert? btw this shouldnt matter, just let the video load for a minute or two before you start watching it

posted 2008-Jun-24, 9pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

little battler writes...

btw this shouldnt matter, just let the video load for a minute or two before you start watching it

With respect, I shouldn't have to if its an aaNet issue.

posted 2008-Jun-24, 9pm AEST
edited 2008-Jun-24, 9pm AEST
User #142849   464 posts
Forum Regular

little battler writes...

just let the video load for a minute or two before you start watching it

...and let it stop to buffer once again after only 30 seconds? ;)

posted 2008-Jun-24, 9pm AEST
User #23918   1146 posts
Whirlpool Enthusiast

Yep same here, sloooooow on international sites

posted 2008-Jun-24, 10pm AEST
User #55946   2475 posts
Whirlpool Forums Addict

That trace looks normal to me.

posted 2008-Jun-24, 10pm AEST
User #78379   14432 posts
Whirlpool Forums Addict

It's particularly bad for me tonight! Every youtube video is pausing and buffering every 10 seconds, it's incredibly annoying!

posted 2008-Jul-14, 9pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Same here. Trying to listen to this http://www.youtube.com/watch?v=Hj5S1RCUDvM

Really painfull!

posted 2008-Jul-14, 9pm AEST
edited 2008-Jul-14, 9pm AEST
User #38054   7496 posts
Whirlpool Forums Addict

soif writes...

Same here. Trying to listen to this http://www.youtube.com/watch?v=Hj5S1RCUDvM

plays pretty good from here in melbourne,

Really painfull!

try a flush dns or if no better :> try some other DNS.s

Microsoft Windows [Version 6.0.6001]
Copyright © 2006 Microsoft Corporation. All rights reserved.

C:\Windows\system32>cd\

C:\>ipconfig /flushdns

Windows IP Configuration

Successfully flushed the DNS Resolver Cache.

C:\>

.

posted 2008-Jul-14, 11pm AEST
User #68864   1755 posts
Whirlpool Enthusiast

I'm getting painfully slow speeds right now too. A European http server I was downloading from at over 1MB/s yesterday is now down to 20KB/s.

http://www.speedtest.net/result/296121654.png

edit: And then 40 minutes later it's back up to 1.4MB/s. Odd.

posted 2008-Jul-15, 5am AEST
edited 2008-Jul-15, 6am AEST
User #238618   1 posts
Participant

I have 1500/256 speed but i did a speed test on this link

http://www.speedtest.net/ and got 1329/212.

Is this accurate or is there another speedtester that is specific to my area (Kiama, Wollongong. NSW)

Or is this standard to get less speed than 1500/256?

posted 2008-Jul-21, 3pm AEST
User #36313   1954 posts
Whirlpool Enthusiast

Lostyzor writes...

Or is this standard to get less speed than 1500/256?

Yes, it is.

Your speed depends on many factors.
No 1 factor is the distance from the exchange.

Cheers,misi

posted 2008-Jul-21, 4pm AEST
User #55946   2475 posts
Whirlpool Forums Addict

Lostyzor writes...

Is this accurate or is there another speedtester that is specific to my area (Kiama, Wollongong. NSW)

Use the link for your state:

http://speedtest.aanet.com.au/

posted 2008-Jul-21, 5pm AEST
User #55946   2475 posts
Whirlpool Forums Addict

.

posted 2008-Jul-21, 5pm AEST
edited 2008-Jul-21, 5pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

Lostyzor writes...

Or is this standard to get less speed than 1500/256?

The best you can expect is approximately 10-15% less than the advertised rate.

For a 1500/256 connection (which is actually 1536/256) this would be in the range of 1305-1382kbps down and 217-230kbps up.

posted 2008-Jul-21, 5pm AEST
User #23918   1146 posts
Whirlpool Enthusiast

I think its time to churn soon.

posted 2008-Jul-21, 10pm AEST
User #128269   93 posts
Forum Regular

Something has definitely been wrong with aanet speeds since a few weeks back.

Sometimes i get good browsing speeds and sometimes i dont. Abit hit and miss at the moment.

:-(

posted 2008-Jul-21, 11pm AEST
User #205555   17 posts
Participant

I normally get 1350 kbps on Speedtest.net using my local server.

Last couple of days it has been less than 1000.
This is normal browsing, not You-tube ot streaming video.

International sites have been disgraceful (208 kbps) for a week!

It really is becoming a complete joke.

posted 2008-Jul-24, 7pm AEST
edited 2008-Jul-24, 7pm AEST
User #114142   252 posts
Forum Regular

I have not had any problems with youtube or any other site speedwise

I have to ration as I have used 88% percent of my quota with a week to go this month

posted 2008-Jul-24, 9pm AEST
User #78379   14432 posts
Whirlpool Forums Addict

Youtube is terrible tonight!

posted 2008-Jul-27, 10pm AEST
User #78379   14432 posts
Whirlpool Forums Addict

It's particularly bad this afternoon! Videos are buffering every 10 seconds! This is on 1500 where videos on Youtube should not buffer.

Anyone else having issues? It's driving me insane!

posted 2008-Aug-31, 5pm AEST
User #136845   1989 posts
Whirlpool Enthusiast

No worries here :)

posted 2008-Sep-2, 6pm AEST
User #204741   558 posts
Whirlpool Enthusiast

Sheesh, aren't things slow tonight? I'm not getting more than 25kbps, on a 512k connection.

Anybody else have the slowness tonight?

posted 2008-Sep-2, 9pm AEST
User #182677   21 posts
Forum Regular

yep slow for me. i just changed from 1.5 to 8 mbit speed two days ago and you tube is slower than ever. i never had this problem on the slower connection.

posted 2008-Sep-2, 9pm AEST
User #54789   517 posts
Whirlpool Enthusiast

I don't seem to have an issue at the moment. No probs here in SE Qld.

posted 2008-Sep-2, 9pm AEST
User #59770   1756 posts
Whirlpool Enthusiast

thomo66 writes...

I don't seem to have an issue at the moment. No probs here in SE Qld.

My speed is slower than usual as well. I have tried sites within Aus and overseas. Overseas sites are worse, with El Reg even timing out.

posted 2008-Sep-2, 10pm AEST
User #54136   1477 posts
Whirlpool Enthusiast

People who are assuming it is their ISP who is responisble for YouTube problems may be interested in this...

/forum/?action=threads_search&q=youtube+slow&f=

posted 2008-Sep-4, 11am AEST
edited 2008-Sep-4, 11am AEST
User #32744   10404 posts
Whirlpool Forums Addict

YouTube was painfully slow for me last night. Has to pause it, go away and come back to the computer (or do something else on the computer in the mean time).

posted 2008-Sep-4, 1pm AEST
edited 2008-Sep-4, 1pm AEST
User #204741   558 posts
Whirlpool Enthusiast

More Power writes...

People who are assuming it is their ISP who is responisble for YouTube problems may be interested in this...

In my previous comment, i said i was getting half the normal speed.
Not on just youtube, browsing in general.

posted 2008-Sep-4, 3pm AEST
User #54136   1477 posts
Whirlpool Enthusiast

ThePistonHead writes...

In my previous comment, i said i was getting half the normal speed.

Not on just youtube, browsing in general.

I was responding to the OP's comment re slow You Tube. That link shows it is a widespread problem with all ISPs and You Tube.

I didn't even notice your post.

MY post stated..>> ""People who are assuming it is their ISP who is responisble for YouTube problems .. etc... etc... "" <<<

posted 2008-Sep-5, 2pm AEST
edited 2008-Sep-5, 2pm AEST
User #242039   102 posts
Participant

I am positive that this is a youtube issue. what time of the day are you using youtube? my theory is that when it is at peak hour of australia and also america it is a slow transfer rate downloading the vids. so i wouldnt worry to much

posted 2008-Sep-7, 6pm AEST
User #133109   4441 posts
ISP Representative

ClickHere writes...

aaNet are crippling their international speeds. I can download exact same file from waix.dl.sourceforge.net – with aaNet I get barely 30kB/s but with Internode I get 680kB/s and via another isp I get 200kB/s.

Before making such claims, specificly that aaNet are crippling our download speeds, I would suggest you should do some troubleshooting and/or contact support.

I am not denying the speeds you are getting, however, it is not the speeds other users are getting, based on reports from other users and based on load graphs there is no reason within our own network as to why you would be getting slow speeds.

We employ P2P deprioritization to ensure that non-P2P speeds are not affected by congestion, should that occour – P2P slows down, not everything else.

Jason

posted 2008-Sep-7, 8pm AEST
User #21933   279 posts
Forum Regular

Jason Μ writes...

Before making such claims, specificly that aaNet are crippling our download speeds, I would suggest you should do some troubleshooting ...

I have done that!

... and/or contact support

Your web site clearly states "A fault is considered to be an inability to access the internet".

It also states "However, there are a number of other issues that the faults team are not able to assist you with. This includes; ... Problems with the speed of your internet service".

So are you now in a position to state that all of the above is absolutely untrue. And that speed issues are worthy of technical support?

I am not denying the speeds you are getting, however, it is not the speeds other users are getting, based on reports from other users and based on load graphs there is no reason within our own network as to why you would be getting slow speeds.

In the same breath in which you state "I am not denying the speeds you are getting" you go on to imply that I am the only one therefore there is no problem. Presumably you would say this to everyone.

We employ P2P deprioritization to ensure that non-P2P speeds are not affected by congestion, should that occour – P2P slows down, not everything else.

It could be your proxy, but more likely it is congestion or deliberately restricted bandwidth on your international link. I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes.

A competent ISP would exclude all of their own proxy servers from their transparent proxying!

posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
User #133109   4441 posts
ISP Representative

ClickHere writes...

It also states "However, there are a number of other issues that the faults team are not able to assist you with. This includes; ... Problems with the speed of your internet service".

Perhaps the website is not as clear as it should be – I'll rewrite it tomorrow.

The telephone numbers on the website are for reporting a fault only. What is defined as a fault is on the website. All other issues are handled either via email or via online forums.

If you are having a speed issue you should contact the support team – and they will ask you to perform some tests. An example of a test they will ask for is results from http://speedtest.aanet.com.au on your local state.

In the same breath in which you state "I am not denying the speeds you are getting" you go on to imply that I am the only one therefore there is no problem. Presumably you would say this to everyone.

It is a report of my experience right here, right now, looking at the MRTG graphs and emails from customers. Also, online forums are usually pretty quick to pick up on such issues.

I never suggested that was no problem – it is you who are insinuating that – presumably for the same reasons as the rest of the negativity in your post. Your speed is slow, so, obviously someone is experiencing an issue. We need to determine if that it is within our network, your network, or somewhere else on the internet.

It could be your proxy, but more likely it is congestion or deliberately restricted bandwidth on your international link. I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes.

No, our proxy only intercepts port 80 – you can connect to any other proxy on other ports, like 8080 for example.

Furthermore we don't have an "international" link or "domestic" link. We purchase bandwidth from suppliers in Australia, and they present both domestic and international routes.

If you are having speed problems it requires investigation. You should contact support or try some help from the forums.

Jason

posted 2008-Sep-7, 8pm AEST
User #21933   279 posts
Forum Regular

Jason Μ writes...

An example of a test they will ask for is results from http://speedtest.aanet.com.au on your local state.

Which would be totally irrelevant. Local speeds are fine. I can download from one of my servers at Global Switch at 670kB/s.

If you are having speed problems it requires investigation. You should contact support or try some help from the forums.

Ok. But you should change your web site so it doesn't look like you have become so sick of dealing with complaints about speed problems that you have had to resort to clearly telling people with such issues to "go away".

If you really want to get a handle on how your network is performing then I suggest you use something other than MRTG graphs.

BTW international speed on same file is still under 30kBps. Also, since I successfully downloaded the file it is now in your Sydney cache, shouldn't the speed be somewhat faster?

What is the point of a transparent proxy if it doesn't cache anything and merely slows everything down?

posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
User #29984   2533 posts
Whirlpool Forums Addict

Influx69 writes...

my theory is that when it is at peak hour of australia and also america it is a slow transfer rate downloading the vids.

Peak hour in Australia I'm guessing would be around 6PM – 9PM, that would make the American peak time around 3AM – 6AM. I doubt it.

Edit : Youtube sucks again tonight.

posted 2008-Sep-7, 8pm AEST
edited 2008-Sep-7, 8pm AEST
User #133109   4441 posts
ISP Representative

ClickHere writes...

Which would be totally irrelevant. Local speeds are fine. I can download from one of my servers at Global Switch at 670kB/s.

Would it? We need a number of different tests to perform comparison. You need to run those tests.

What is the route you take to your service at Global Switch? Is it in Sydney or Melbourne?

All this information helps, and if you want someone to investigate your issue you will need to perform the tests they ask of you. There are reasons behind everything we ask/do.

Ok. But you should change your web site so it doesn't look like you have become so sick of dealing with complaints about speed problems that you have had to resort to clearly telling people with such issues to "go away".

I didnt think it looked like that, but OK, I already said I will update the site tomorrow to better reflect what I mentioned in a post above – the difference between phone and email based support.

If you really want to get a handle on how your network is performing then I suggest you use something other than MRTG graphs.

We use MRTG, as does almost every other ISP to graph traffic usage on our network interfaces and graph other SNMP aware devices/systems.

I would ask that you do not continually tell us how to run our business/network. If you are not happy then find another provider. I am trying to help you in my own time while eating dinner, please accept that, or use the official channels detailed on the website.

What is the point of a transparent proxy if it doesn't cache anything and merely slows everything down?

It does cache lots of things, that you perhaps wont notice. For the customer base as a whole, it saves bandwidth reducing the cost of a customers service, and increases access speeds for those files/pages.

A few months ago we turned off the proxy cluster in Brisbane for ½ a week to perform some changes and we received a number of complaints from people about slow http/website speeds.

We frequently have customers ask for their connection to bypass the proxy, we do so, and they ask to be put back citing faster performance when using the proxy clusters.

BTW international speed on same file is still under 30kBps

Have you ever considered that the problem could be with an upstream network? There are many possible reasons for your speed problems – you will need to contact support –

Jason

posted 2008-Sep-7, 9pm AEST
edited 2008-Sep-7, 9pm AEST
User #77895   191 posts
Forum Regular

Our cousins in the USA seem to have the same problem apparently. ;-)

http://www.slate.com/id/2199368/pagenum/all/#page_start

posted 2008-Sep-7, 9pm AEST
User #38054   7496 posts
Whirlpool Forums Addict

ClickHere writes...

The fact is that I can download the exact same file (without any proxy – Internode doesn't use one) at 670kB/s. So why is aaNet only able to deliver at under 30kB/s – consistently?

one quick logic thought comes to mind very quickly, maybe a loose pick-up by eftel/aanet network

There is a problem somewhere

seems like there is reading the posts in this thread,
.

posted 2008-Sep-7, 9pm AEST
User #242039   102 posts
Participant

soif writes...

Peak hour in Australia I'm guessing would be around 6PM – 9PM, that would make the American peak time around 3AM – 6AM. I doubt it.

yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time.

posted 2008-Sep-8, 7am AEST
User #19564   800 posts
In the penalty box

Influx69 writes...

yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time.

How did you come up with this equation? By your geographical deduction that makes the USA 3-6 hours in front of us?? I suggest you google timezones and recalculate your findings :)

posted 2008-Sep-8, 8am AEST
User #38054   7496 posts
Whirlpool Forums Addict

Influx69 writes...

["yes australian peak hour time would be around 6-9pm and the time in america would be about 12 midnight so it would still be pretty busy about that time."and the time i]

McLuvin writes...

How did you come up with this equation? By your geographical deduction that makes the USA 3-6 hours in front of us?

actually the USA 17-18 hours in behind of us (or more depending on the USA State)

so influx69 right on the money :>

:> Australian east Coast Sunday 6-9pm Sunday
:> and the time in america would be about 12 midnight Saturday

.

posted 2008-Sep-8, 11am AEST
User #21933   279 posts
Forum Regular

viŽitor writes...

actually the USA 17-18 hours in behind of us (or more depending on the USA State)

Actually for au EST, NY is 14 hours behind and LA is 17 hours behind.

For WA, NY is 12 hours behind and LA is 15 hours behind.

17-18 is wrong. There is a 3 hour difference between LA and NY.

Sometimes it is easier to just add 7(LA) to 10(NY) hours to local time then subtract a day unless it wraps 24 (like NY time currently does).

posted 2008-Sep-8, 3pm AEST
User #38054   7496 posts
Whirlpool Forums Addict

ClickHere writes...

17-18 is wrong.

hmmm: ok was based on :>

:> east coast of aussie GMT +10 hours
:> USA State California GMT -7 hours

:> = 17 hours difference on east coast of aussie to west coast of USA

oh yes daylight saving can be added or not depending on the season of whichever country,
.

posted 2008-Sep-8, 3pm AEST
User #23918   1146 posts
Whirlpool Enthusiast

Hi Clickhere

Believe me your better off with another ISP – i posted in this forum with the troubles i was having with speeds from youtube, usenet etc and conducted tests from my bigpond connection at the same time as the AANet one was running and found the bigpond connection would run at max and the AANet one was running at a crawl.

I changed from Internode to AANet thinking the higher quotas were the way to go but the internet experience i received was terrible – since i changed back to Internode I've never seen the kind of speeds i'm achieving now and definitely no slow downs during peak times, it's been like a whole new experience.

Do yourself a favor – go to a reliable ISP.

posted 2008-Sep-9, 10pm AEST
edited 2008-Sep-9, 11pm AEST
User #54136   1477 posts
Whirlpool Enthusiast

Maybe if Raiden and others take a look at this link it may explain something ...

/forum/?action=threads_search&q=youtube+slow&f=

BTW Raiden, Internode customers have the same problem.

posted 2008-Sep-10, 8am AEST
User #23918   1146 posts
Whirlpool Enthusiast

More Power writes...

BTW Raiden, Internode customers have the same problem.

I'm glad you brought this up – if you would have had a look through the Internode thread from your link you'll notice that one time, Internode acknowledged a problem and fixed it almost straight away.

However, when you read through the AANet post you'll notice there are a large number of people who are experiencing problems consistently during peak periods.

Thanks for that.

*also you'll notice i mentioned i ran direct comparisons between my Bigpond and AANet connection a number of times, youtube/usenet would struggle on the AANet line and the Bigpond line would run flawlessly – i'd say thats a pretty fair comparison?

Anyway – never had a problem since i left AANet, i think that speaks for itself.

posted 2008-Sep-10, 12pm AEST
edited 2008-Sep-10, 12pm AEST
User #208935   2 posts
Participant

I have been with aanet for a couple years and only experienced slowdowns viewing utube occasionally, but a few months ago, I had a permanent slowdown, utube was real slow and also had intermittent problems connecting to ftp servers in the states. It magically fixed itself after a few days and everything was back to normal.

Now last couple days same thing has happened again. utube extremely slow (not all video's but 90% of them) and ftp intermittently fails to connect. What is interesting, if I open a vpn connection within a vmware session to an overseas vpn server and view the same video through that, it works without delay. So I am guessing something is interfering with streaming and ftp connections, but doesn't interfere with vpn tunnels.

When it happens I'd rather be on dial-up, very frustrating.

posted 2008-Sep-11, 10am AEST
User #30692   1287 posts
Whirlpool Enthusiast

ClickHere writes...

I could try another proxy but unfortunately even if I choose another your transparent proxy still interferes.

Transparent proxying redirects port 80.
If you want your requests to be processed by a particular proxy use port 3128.
(I am assuming that the aanet/eftel network managers are not stuffing around too much.)

posted 2008-Sep-11, 11am AEST
User #30692   1287 posts
Whirlpool Enthusiast

glend writes...

So I am guessing something is interfering with streaming and ftp connections, but doesn't interfere with vpn tunnels.

I would be having a real hard look at the P2P throttling mechanism. Maybe eftel/aanet have configured to throttle video streams, or maybe it's just incorrectly throttling them.

posted 2008-Sep-11, 11am AEST
User #6780   201 posts
Forum Regular

Yeah Youtube has been terrible lately. Comes to a point where I have to pause and buffer pretty much every single video file. Forget about HD quality now!

posted 2008-Sep-11, 9pm AEST
User #32744   10404 posts
Whirlpool Forums Addict

zhenjie! writes...

Comes to a point where I have to pause and buffer pretty much every single video file.

Likewise. Over the past couple of days it would only play about 3 seconds, then would stop for a good 10 and start again.

Pathetic.

posted 2008-Sep-11, 9pm AEST
User #242039   102 posts
Participant

just thought i'd say that im with aaNet also and i have no issues with loading videos from youtube.

posted 2008-Sep-12, 12pm AEST
User #32744   10404 posts
Whirlpool Forums Addict

Influx69 writes...

just thought i'd say that im with aaNet also and i have no issues with loading videos from youtube.

You're one of a kind.

:D

posted 2008-Sep-12, 7pm AEST
User #59770   1756 posts
Whirlpool Enthusiast

Сhris writes...

You're one of a kind.

:D

Make that 2 of a kind. :-)

I'm not much of a youtube user but I just tested it and it played fine here. Melbourne subs, western.

posted 2008-Sep-12, 9pm AEST
User #242039   102 posts
Participant

knucklehead writes...

Melbourne subs, western.

thats where im from. what suburb? im from around sydenham area.

posted 2008-Sep-12, 11pm AEST
User #59770   1756 posts
Whirlpool Enthusiast

Influx69 writes...

thats where im from. what suburb? im from around sydenham area.

Cairnlea. I'm on the Deer Park exchange. Your exchange is down near the railway line.

posted 2008-Sep-13, 3pm AEST
User #242039   102 posts
Participant

knucklehead writes...

Cairnlea. I'm on the Deer Park exchange. Your exchange is down near the railway line.

yepp. fairly close.

posted 2008-Sep-13, 5pm AEST
User #32744   10404 posts
Whirlpool Forums Addict

Much better tonight!

3 or 4 times faster with YouTube.

That's with Formula One streaming in the background!

posted 2008-Sep-13, 10pm AEST
User #78379   14432 posts
Whirlpool Forums Addict

Youtube again dreadful for me today. Plays about 3-4 seconds, then needs to buffer for a good 10 secs, then plays another 3 seconds, it's hopeless!!

I need to pause and buffer for 5+ minutes as I can't watch a video in 3 sec segments!

PLEASE FIX THIS ISSUE, IT'S BEEN GOING ON FAR TOO LONG!!!

posted 2008-Sep-14, 6pm AEST
User #21933   279 posts
Forum Regular

It is a sad fact of life that a smaller isp with fewer customers is going to have lower speed links. There are economies of scale which a smaller isp doesn't normally have access to.

Having said that, it is also apparent that not all network routes are equal.

For example, take the site ftp.ncnu.edu.tw. The speeds I get over various isps are as follows:

aanet: 1.82kB/s
internode: 509.08kB/s
telequip: 1.45kB/s
seattle: 509.00kB/s

It would seem that the maximum speed that the taiwan server allows is roughly 509kB/s because I get exactly the same from the usa (seattle) and internode.

The other pathetic speed are possibly due to the asianet/hkix route as opposed to the alternate routes that other isps send their packets.

But you will find that non-cached speeds max out at no better than 67kB/s on all aaNet routes except those to their own server and to some Australian and Canadian sites.

In the case of YouTube the local transparent proxy is involved also. And that would be good if it works, and bad if it doesn't.

posted 2008-Sep-14, 6pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

ClickHere writes...

But you will find that non-cached speeds max out at no better than 67kB/s on all aaNet routes except those to their own server and to some Australian and Canadian sites.

That's a pretty broad statement there. Are you trying to tell us that there are only a couple of sites outside aaNet's network that you can download at full speed from?

posted 2008-Sep-14, 7pm AEST
User #21933   279 posts
Forum Regular

Here you go:

ftp.univie.ac.at.............25.45 kB/s
ftp.ncnu.edu.tw..............1.82 kB/s
mirror.pacific.net.au......407.26 kB/s
ftp.nrc.ca...................136.26 kB/s
ftp.uni-bayreuth.de........46.45 kB/s
ftp.jaist.ac.jp................63.63 kB/s
mirror.internode.on.net..291.98 kB/s
ftp.kaist.ac.kr...............22.13 kB/s
ftp.quicknet.nl..............60.33 kB/s
ftp.usf.edu...................43.33 kB/s
ftp.linux.ncsu.edu..........67.88 kB/s

Sorry about the layout.

posted 2008-Sep-14, 7pm AEST
edited 2008-Sep-14, 7pm AEST
User #69143   2084 posts
Whirlpool Forums Addict

My connection is absolutely CRAWLING along tonight, 20 kbp/s both ways (I'm doing light surfing and light uploading to an image site). I'm on 8 mbit.

Hopefully it picks up :)

posted 2008-Sep-14, 7pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

ClickHere writes...

Here you go:

That tells a little, but nowhere near enough....

What were you using to download from them? http? ftp? browser?

What size files were they?

posted 2008-Sep-14, 7pm AEST
User #21933   279 posts
Forum Regular

Andy. writes...

That tells a little, but nowhere near enough....

I'm not going to test the entire internet.

The file is a mere 2MB, but that shouldn't matter much. And it is the exact same file in all tests.

The protocol was something which obvious bypasses the transparent proxy.

Here are the Internode speeds for comparison:

ftp.univie.ac.at.............38.42 kB/s
ftp.ncnu.edu.tw...........509.08 kB/s
mirror.pacific.net.au......509.08 kB/s
ftp.nrc.ca...................408.77 kB/s
ftp.uni-bayreuth.de.......291.98 kB/s
ftp.jaist.ac.jp...............254.54 kB/s
mirror.internode.on.net...681.28 kB/s
ftp kaist.ac.kr..............339.39.kB/s
ftp.quicknet.nl.............293.02 kB/s
ftp.usf.edu..................203.63 kB/s
ftp.linux.ncsu.edu.........407.26 kB/s

posted 2008-Sep-14, 7pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

ClickHere writes...

I'm not going to test the entire internet.

Your claim above would make it appear that you already have...

The file is a mere 2MB, but that shouldn't matter much. And it is the exact same file in all tests.

So link to the file then.... how can anyone else test your theory?

The protocol was something which obvious bypasses the transparent proxy.

Great. You are one of these jokers that thinks you are clever and don't need to answer question in a normal way. I'll take it you mean FTP, though you still didn't say what you were downloading with.

Here are the Internode speeds for comparison:

ftp.univie.ac.at.............38.42 kB/s

Better take that one off your slow list then... nice to see there is still >200kB/s variation on the Internode link.

What does a list of decent sources look like?

posted 2008-Sep-14, 8pm AEST
User #21933   279 posts
Forum Regular

Andy. writes...

So link to the file then.... how can anyone else test your theory?

It isn't a theory. It is a practical test.

But go ahead – shoot the messenger if you don't like the message.

Better take that one off your slow list then...

No, because from Seattle, I get this:

ftp.univie.ac.at...........509.08 kB/s
ftp.ncnu.edu.tw..........509.08 kB/s
mirror.pacific.net.au.....339.39 kB/s
ftp.nrc.ca..................120.23 kB/s
ftp.uni-bayreuth.de......681.29 kB/s
ftp.jaist.ac.jp..............678.77 kB/s
mirror.internode.on.net..510.96 kB/s
ftp kaist.ac.kr..............254.54 kB/s
ftp.quicknet.nl...............85.46 kB/s
ftp.usf.edu...................84.85 kB/s
ftp.linux.ncsu.edu.........678.77 kB/s

posted 2008-Sep-14, 8pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

ClickHere writes...

It isn't a theory. It is a practical test.

So link to the file then.... it isn't rocket surgery.

But go ahead – shoot the messenger if you don't like the message.

Hmm.. The messenger deserves shooting if the message is unreadable.

No, because from Seattle, I get this:

ftp.nrc.ca..................120.23 kB/s
ftp.quicknet.nl...............85.46 kB/s
ftp.usf.edu...................84.85 kB/s

OK, you've just proven that the internet is unreliable, and that no matter which ISP you are with you will get slow speeds to some servers on occasion.

Where is that info on what program you were using?

posted 2008-Sep-14, 8pm AEST
User #21933   279 posts
Forum Regular

Andy. writes...

OK, you've just proven that the internet is unreliable, ...

I have done no such thing. In actual fact the internet is reliable, and in particular the TCP protocol is reliable. All of the tests completed properly ... that is reliability.

Perhaps you meant to say "OK, you've just proven that the internet speeds are variable, ...

The speeds available are generally proportional to how much one is prepared to pay.

The Internode speeds are on average consistently good with only one site under 200kB/s and that is without any proxy.
The aaNet speeds generally max out at 67kB/s unless local.

Where is that info on what program you were using?

My program. Yes, that's right, I write programs, one of which is an ftp client.

FYI I start with a fedora repo list (via http) which gives me sites (by country), then I grab a particular file off a sample of those sites and time it. Not exactly rocket science. But something that Whirlpool doesn't even seem to bother with. Would be a handy way to access the relative merits of isps.

posted 2008-Sep-14, 8pm AEST
User #49544   3173 posts
Whirlpool Forums Addict

ClickHere writes...

My program. Yes, that's right, I write programs, one of which is an ftp client.

Why not use something that others would have access to (wget for example)? It would be much easier than trying to convince everyone that you can write applications that do their job properly in addition to having a problem with speeds.

FYI I start with a fedora repo list (via http) which gives me sites (by country), then I grab a particular file off a sample of those sites and time it.

So you are using Fedora mirrors, which are know to be highly variable at the best of times.

Not exactly rocket science.

Where's that file link then?

posted 2008-Sep-14, 8pm AEST
User #21933   279 posts
Forum Regular

Andy. writes...

Why not use something that others would have access to (wget for example)? It would be much easier than trying to convince everyone that you can write applications that do their job properly in addition to having a problem with speeds.

So are you saying that my program is faulty, and therefore that aaNet speeds are just a