Whirlpool

im on tpg adsl2+ in canberra and ive been having this problem for 3 days. anyone know why? how to fix?

called tpg?

post more info inc hw and what you have done
read many other posts too

D

I've been having the same problems thought it was a weekend thing.

I've been having this issue too, although i'm on adsl. I reach my max download speed easily yet from the hours of 6-11 am i have painfully slow internet browsing and ~500-700 ping in CS.

I have had this issue before.

Download speeds were perfect, pings and browsing were shocking. It made gaming impossible.

What i figured out, is that it was a routing issue, most likely something that TPG didn't have any control over.

As i played Wow, it was with an american server, anything in melbourne was fine, anything out of melbourne was shocking (500ms+).

The issues generally subsided over a few hours of the issue being aparent. Probably best to call TPG support with ping results and tracert's as ammunition and see what happens.

Are you guys using any proxies?

quantumflux writes...

im on tpg adsl2+ in canberra and ive been having this problem for 3 days. anyone know why? how to fix?

What are the things that you have done sofar to try to resolve the issue? Try hard coding the DNS in your LAC.

Regards,
Jason

I've been experiencing this for the last couple days also. I too am on ADSL2+ in the ACT.

Absolutely no changes to my equipment or configurations. Tried power-cycling my router/modem. Nothing. Different computers affected.

Mind you, just as I was reading this very message, everything seems to be good now.

In addition to my browsing, it was strangely selected websites. For example; tpg.com.au was fast, smh.com.au fast, mail.com slow, hotmail.com slow.

I've been experiencing this for the last couple days also. I too am on ADSL2+ in the ACT.

Absolutely no changes to my equipment or configurations. Tried power-cycling my router/modem. Nothing. Different computers affected.

Mind you, just as I was reading this very message, everything seems to be good now.

In addition to my browsing, it was strangely selected websites. For example; tpg.com.au was fast, smh.com.au fast, mail.com slow, hotmail.com slow.

I've had it!

This is really getting ridiculous - I've tried everything plausible.

Tried my friend's modem/router, line isolation everything...

Called up TPG too and they said that my modem's getting an avg of 8000 kBPS - which means I should be able to get around 600 - 700 download speed...

I'm getting an avg of 500-600 downloading speed but the browsing is worse than dial up...

Even FTP gets stuck!

I really don't know what to do - updated the modem firmware yday but still nothing...

Can anyone suggest anything?

Experiencing this tonight while game. GA servers all 200+, internode seemed fine though, very bizzaro.
Download and speeds are fine, but ping is not!

I just spent the most excruciating 2 hours on the phone with a TPG customer service contact - someone called "Roma" -

More than half the time the person kept re-iterating the same things to do again and again, the normal checks... I started the conversation informing them that I've tried my friend's modem and I'm still having the same speed issues - only for him to end the conversation telling me that I need to try my friends modem :-\ DUHHH!!!

Anyways, before I called them i was getting an average of about 600 kbps on the test3.iso file - after their call the MAX i get is arouns 280 kbps.

Oh this person was just annoying - they would put me on hold in the middle of a conversation with no indication that I'm going on hold and I'm sitting there trying to wonder if the line got disconnected.

My roommate was watching some tv series so at this one point he starts laughing while i'm on hold and suddenly this guy comes back online on the phone and starts questioning me why am I laughin at him!!!

I mean seriously hahaha...

Eventually after like an hour and 45 mins the phone got disconnected (while on hold) and when I called back I was told that my issue has been escalated to Level 2!

This is just friggin great!

TPG - what the hell happened to you?

Is this how you treat your loyal customers who have stuck by you for over 5 years now??!

I'm in Canberra on ADSL2+ as well and I've had the same issues. My browser regularly failing to connect and having to hit refresh a few before a page will load, disconnects, very high ping numbers, lag spikes going over many seconds. My download speeds seem to vary, but testing at the moment is giving me about 100kb/s. It's all started within the last few days.

manually put in a proxy in your browser

proxy.tpg.com.au port either 80 or 3128

proxy1.tpg.com.au port either 80 or 3128

proxy2.tpg.com.au port either 80 or 3128

Hi All,

If your still having a slow browsing, please provde us details the following details;
- telnet result = 3 different site that you are having difficulty (make sure that there is no proxy specified in your browser)
- speedtest result = from a HTTP site (use - www.tpg.com.au/downloads...oup=Speed%20Test) and a FTP site
- traceroute = during peak and off-peak
- proxy error message (if any)
- how about browsing to a secured site (HTTPS) or using P2P and Email? - if having slow browsing on a seucred site or Email issues then it is not a proxt problem.
- modem and firmware versions
- time and date that test was done
- time that problem occurs or if there is any pattern
- and things that you have one so far to resolve the issue

Send the results to forum_admin@tpg.com.au.

Regards,
Jason

billyking writes...

HAHAHAHAHA oh damn I wanted to get in before a TPG rep and give you the OLD "do these tests"

well how are you men't to determine the actual issue if you do not eliminate the basics

take a wild guess???

Jason A writes...

speedtest result = from a HTTP site (use - www.tpg.com.au/downloads...oup=Speed%20Test)

For amusement value I tried downloading this file and had speeds of 7.4 kbps, until it dropped out after downloading 81k.

(I'm not capped.)

Stoneyyy writes...

well how are you men't to determine the actual issue if you do not eliminate the basics

take a wild guess???

after seeing MANY people supply their username as well as do all the tests, mostly for the SAME problem, and without this problem being addressed, I get kinda sick of seeing those "please send your username" questions. Seems like TPG are taking wild guesses...actually it seems like TPG dont act at all.

tpg can/do monitor most connections
if you give them the username they can look (even without you) and adjust anything to suit

if their systems see you constantly dropping out they can make the profile more stable
send them info and it may get priority review

or moan on wp and get nowhere

D