Sagos Krauts Duh writes...

I for one Welcome my Westnet brothers with open arms.

I would do the same too. Except Westnet customers may not be too happy about this.

What I would like to see is iiNet bringing their customer service levels to that of Westnet. If its done, I reckon the acquisition by iiNet would be very successful.

Although, I reckon the opening of the 4th call centre in South Africa was planned for this.

Swx writes...

Westiinet?

iiWest? Or iiWestnet?

Anyway, I don't think the name will change. Will probably remain iiNet.

Findecáno Silimaurë writes...

In other words...iiNet pwns Westnet. :P

LOL

Swx writes...

Westiinet?

Yep, pronounced "Westynet" - guaranteed to gain lots of subscribers in Sydney between Parramatta and Penrith :P

Sagos Krauts Duh writes...

I for one Welcome my Westnet brothers with open arms. Westnet would definitely be my second choice in Western Australia.

Hello,

They are possibly referring to www.westnet.net.au?

Chris

Chris Atkins writes...

They are possibly referring to www.westnet.net.au?

You didnt get the memo?

Chris Atkins writes...

They are possibly referring to www.westnet.net.au?

lol. I doubt they are that big...

Westnet is a reseller of Optus and Telstra products and has about 200,000 home and business subscribers

Findecáno Silimaurë writes...

Yep, pronounced "Westynet" - guaranteed to gain lots of subscribers in Sydney between Parramatta and Penrith :P

You just missed me. Bring the boundary just about 2km east and you'll get there. :P

Chris Atkins writes...

They are possibly referring to www.westnet.net.au?

iiNet's Managing Director, said that this is a material acquisition. Meaning it'll have to be something big. And plus iiNet are raising capital to do this.

The only sizeable Westnet I believe, is this one.

Chris Atkins writes...

They are possibly referring to www.westnet.net.au?

I doubt iiNet would have to do much of anything to take them over.

Plus I don't think they have those customer numbers.

Man Mother writes...

How about (e) - correct.

As has been said here...

/forum-replies.cfm?t=970686&p=14#r278

Yeah it would be great of people didn't fake post these types of things regularly. Then they would get more recognition for information scrounging.

sonic087 writes...

Hopefully this will be the impetus for iiNet bringing it's TW offerings onpar with other providers.

I don't reckon that will happen. I reckon iiNet still wants most customers onto their DSLAMs. But you never know...

sonic087 writes...

Hopefully this will be the impetus for iiNet bringing it's TW offerings onpar with other providers.

Well that's that just it - iiNet have already stated that they don't want Telstra customers or would prefer customers to be on the iiNetwork. So why aquire a company who will bring a in a slew on new non iiNetwork customers?

Sagos Krauts Duh writes...

Well I just got an SMS from my mate at Westnet and he said he didn't know and found out from my post.

Could it possibly be a need to know basis? Only those that need to know, know.

Man Mother writes...

So why aquire a company who will bring a in a slew on new non iiNetwork customers?

I'm tipping most of these customers are based at exchanges were iiNet have a DSLAM or soon will :)

ii have always said they would install DSLAMs when there is enough customers at a exchange and not build and hope the customers will then come.

Swx writes...

Westiinet?

WiiNet. Nintendo is the next take over target.

Man Mother writes...

Well that's that just it - iiNet have already stated that they don't want Telstra customers or would prefer customers to be on the iiNetwork. So why aquire a company who will bring a in a slew on new non iiNetwork customers?

It's unfortunate really for those who live in regional hubs (Gulliver ~ Townsville) who unfortunately don't have any other options available other then TW (Do have Optus however the DSLAM is full with a waiting list).

I believe iiNet originally had a DSLAM planned however it was pulled due to one reason or another, backhaul I am assuming however we do have other options available other then TW, mainly Uecomm/Ergon

Winus writes...

WiiNet. Nintendo is the next take over target.

I hear that a new iiBorg Cube is almost ready to do the assimilation.

MaxusD writes...

how would this affect existing Westnet plans? eg can I stick with the one I'm on or would I be forcecd to change to an 'equivalent' iinet plan?

I can't garantee, however I think going by previous aquistions, you *should* be able to keep your current plan. But better to make sure by getting a rep to confirm.

Chris Atkins writes...

Hello,

They are possibly referring to www.westnet.net.au?

Chris

No. They are not.

All of your Internets are belong to us.

Resistence is futile.

You will be assimilated into the collective.

- Locutus of iiBorg

Matteh. writes...

Just remember what happens to all there purchases...

Resistance is futile. The proof is there.
You will be assimilated.

nfsnobody writes...

I think I'll wait for a word from a Westnet rep before running off to another ISP :).

As you can see, even the WestNet reps are in denial about it at the moment.

Soon you will all come to see the light and join the ii Continuum.

Louie L writes...

Wonder what will happen to the vast network of agents? Does iinet have agents and pay commissions?

They will all be assimilated and turned into iiDrones.

iiNet does have resellers, yes.

Louie L writes...

Here is John Lintons take on it

Very very interesting thoughts. Expecially this:

Today it seems that only a very few people hold that view with the likelihood that 90% of the ADSL marketplace will be delivered by six companies before the end of 2008:

Telstra
Optus
TPG/SPT
iPrimus
iiNet
InterNode

MaxusD writes...

in other news - maxusdee has announced his intention to acquire a salad roll in response to heavy midday nutritional demands..

We are going to get along just fine.

ozb writes...

and say goodbye to westnet's exceptional customer service from every department.....

I don't reckon iiNet will do that. I mean they are been criticise for not having a good enough customer service. 300 extra trained and experienced CSRs will definitely improve their customer service and therefore bringing in more customers.

Dudley writes...

Whatever iiNet offers I'll double it.

LOL.

? Fungus ? writes...

300 extra trained and experienced CSRs will definitely improve their customer service and therefore bringing in more customers.

It wouldn't make sense to keep everyone from Westnet employed. See en.wikipedia.org/wiki/Economies_of_scale

? Fungus ? writes...

I mean they are been criticise for not having a good enough customer service

that to me is a sign that they go for a lower staff-call ratio..so if Westnet are seen as having excessive staff numbers (which to us suckers means faster response times & good service), the iinet guys would be saying 'we can do it with less people'.

I don't think acquisitions happen because the buyer is looking for a way to spend more - it's because they've identified a way they can do what the target does for less money.

Schism writes...

It wouldn't make sense to keep everyone from Westnet employed.

It would with iiNets current growth. They are finding hiring and training front line CSRs a real pain at the moment and can't keep up with demand. Having a injection of veteran staff straight up would help a lot.

I don't see why they wouldn't keep them all.

Anyway they need most of them to keep running the Westnet customer front. I doubt they are going to close down the brand straight away.

Sagos Krauts Duh writes...

Having a injection of veteran staff straight up would help a lot.

Yet of all the ISP's they have taken over they've only kept OzEmail's call centre staff... and a sprinkling of other individuals that converted

Schism writes...

It wouldn't make sense to keep everyone from Westnet employed.

I'm not saying its a good idea to keep everyone, but I'm saying I hope it'll improve iiNet's customer service.

I mean I would rather have experienced and trained CSRs then inexperienced one. iiNet needs experienced CSRs. They could keep most of the CSRs, and let the total CSRs slowly deteriorate at their natural rate.

I would like to see good use of the Westnet CSRs to help improve iiNet's customer service.

MaxusD writes...

I don't think acquisitions happen because the buyer is looking for a way to spend more - it's because they've identified a way they can do what the target does for less money.

Yeah synergies, but that doesn't mean you have to offload all the costs. You need some to help improve the business - in this case the customer service side of it.

Matteh. writes...

Yet of all the ISP's they have taken over they've only kept OzEmail's call centre staff... and a sprinkling of other individuals that converted

iiNet couldn't operate without the Westnet staff. I am sure they have absolutely nothing to worry about.

iiNets new digs at Subi could easily support them all.

plus I know offhand that iiNet pay more.

Sagos Krauts Duh writes...

I am sure they have absolutely nothing to worry about.

That is opptimism for the sake of it. History shows otherwise, and iiNet already have a lot of people in Perth that would do duplicate functions.

Even if they keep a lot of the call centre staff, there are a lot of other areas, HR, marketing etc that wouldn't be necessesary.

Luthor writes...

having said which 25million seems a little low unless WestNet have some fairly big skeletons in the closet.

Plus 30 million in a undrawn facility.

It would be a sad day indeed if a company the likes of WestNet known for it's award winning quality of service was to sell out to the likes of iiNet.

You may never know. Maybe this is a step for iiNet on improving its customer service.

Matteh. writes...

Yet of all the ISP's they have taken over they've only kept OzEmail's call centre staff...

Ignoring the staff at still iiNet from the Wantree and Omen days. I believe that iiNet Perth still even has a few staff from TasAccess?

Then of course you have the Sydney staff from Froggy, Flow, Ihug Sydney, Ozemail. While there may only be a 'sprinkling' of staff from each of those businesses, that's just natural attrition over time.

Even in situations where they have closed and office (i.e VC in Melbourne) be believe that staff were offered the change to relocate to Perth and some took up that offer?

I reckon the Westnet staff are safe. Perth's a tough place to hire in right now and Westnet staff have excellent customer service skills.

Matteh. writes...

Even if they keep a lot of the call centre staff, there are a lot of other areas, HR, marketing etc that wouldn't be necessesary.

God knows I would love to see iiNet marketing replaced. Whenever you hear about something stupid at iiNet it is always headed up straight from marketing.

Westnet please help these guys. They NEED it.

Sagos Krauts Duh writes...

Westnet please help these guys. They NEED it.

Im sorry but the new mywestnet is absolutley shocking, I thought the old interface was positively average however the new design leaves something to be desired.

I actually prefer the iiNet marketing style, I though the Naked DSL advertisements were quite intelligent in comparison to Westnet's basic TV advertisements.

sonic writes...

sigh... I'm going to need a new ISP if this is true...

I don't get why people aren't giving iiNet a chance. I mean the acquisition hasn't even officially been announced - we don't know the finer details.

sonic087 writes...

I actually prefer the iiNet marketing style, I though the Naked DSL advertisements were quite intelligent in comparison to Westnet's basic TV advertisements.

Westnet tend to rely more on reputation / word of mouth instead of expensive advertising campaigns, which in some cases is preferable to getting huge customer numbers signup from an hugely sucessful TV ad - and service lapsing as a result.
Im not saying thats what happened with iiNet, but Westnet tend to only use TV advertising when promoting a new product, instead of having an ongoing expense for an advertising method that in the end - wouldnt prove overly profitable when a companies reputation relies on said service.

? Fungus ? writes...

I don't get why people aren't giving iiNet a chance.

If we wanted to be iiNet customers, we would BE iiNet customers. Instead we chose WestNet, and Id say that some of us who have been with WestNet for quite a while now would be quite anxious about this unfortunate turn of events, if it does indeed turn out to be a takeover.

we don't know the finer details.

It honestly doesnt matter, IF it is a takeover then its bad news.

Dudley writes...

you've spent years building a successful, reputable business, why would you sell it to someone who is going to flush all that down the drain?

The brand will be retired Dudley, not trashed.

www.australianit.news.co...91-15345,00.html

"iiNet places no value at all on brands when calculating purchase price, and routinely shuts them down, except in exceptional cases "

/forum-replies.cfm?t=413792&p=4#r64

? Fungus ? writes...

I don't get why people aren't giving iiNet a chance.

Been there, done that, bought the tshirt. Was an ii customer for several years and it was an unhappy experience all round.

I think I'll even check out Bigpond...

Luthor writes...

If we wanted to be iiNet customers, we would BE iiNet customers.

Fair enough. There is a reason for not going for iiNet - most likely customer service. Maybe they are working on that.

Or maybe, as someone said before, iiNet and Westnet will be kept separate?

I reckon most would likely go to Internode.

the penguin writes...

The brand will be retired Dudley, not trashed.

I see what you are saying, I understand what MM says, but history does not necessarily prove the future, especially when history shows there have been exceptions (MM lists one himself).

I'd bet money that Peter Brown will become an iiNet board member out of this transaction so there is still that influence to try and ensure that Westnet's quality is maintained through either a good integration of the two entities or by keeping them separate.

Bottom line, until a formal announcement as to what will happen and what it means to customers like sonic who are concerned about becoming iiNet customers I think worrying about it is a waste of time. When the facts come out those who don't like them can pretty quickly churn to where they feel more comfortable.

? Fungus ? writes...

Fair enough. There is a reason for not going for iiNet - most likely customer service. Maybe they are working on that.
I have been pretty unsatisfied with Westnet service over the last year or two. I dont call them often but when I do I *always* get the "queues are longer than normal, please hold or press *" message.

I reckon most would likely go to Internode.
Over the last couple of months I have removed all services hosted at my house and shutdown my server. I no longer am paying for my static ip. This was all lead-up to allow me more freedom so that I could switch from Westnet, probably to Internode as you say.

I wont be switching any time soon though, because it was Naked DSL (and WoW proxy) that was attracting me to Internode but it sounds like they are having quite a few teething problems with their nakedness.

I would mostly likely be a candidate to move to an iiSlam so I might see how that goes ^^

saiphon writes...

I also hope I don't lose my plan. WN's DSL1 plans are, in my opinion, far better than IINet's and I can't get dsl2 out here. :'(

Considering FTTX around the corner, it maybe hard for iiNet and other providers to put money into DSLAM's atm.

Swx writes...

I wont be switching any time soon though, because it was Naked DSL (and WoW proxy) that was attracting me to Internode but it sounds like they are having quite a few teething problems with their nakedness.

If you know about adsl and are prone to not being happy with service, i ask the age old question, why naked.

sonic writes...

I think I'll even check out Bigpond...

Enjoy your quota charges.

Dudley writes...

Bottom line, until a formal announcement as to what will happen and what it means to customers like sonic who are concerned about becoming iiNet customers I think worrying about it is a waste of time. When the facts come out those who don't like them can pretty quickly churn to where they feel more comfortable.

Spot on the money,

I hardly think iiNet will be rushing the process despite the experience they have had in the past.

Interesting times ahead to say the least :)

Swx writes...

I have been pretty unsatisfied with Westnet service over the last year or two.

To be honest, its very rare for any big company to keep up their customer service, and good work to Westnet for doing it for this long.

I dont call them often but when I do I *always* get the "queues are longer than normal, please hold or press *" message.

For me, I don't really see any need to take into customer service into account, as long as the service I received is reliable and satisfactory. Over the 24 months I've been with iiNet, I only needed to ring them 3 times, and I don't think I've rang them in the last 12 months.

I wont be switching any time soon though, because it was Naked DSL (and WoW proxy) that was attracting me to Internode but it sounds like they are having quite a few teething problems with their nakedness.

I guess with any new product launch that is going to happen. Similar problems arise with iiNet when they first came out with Naked DSL.

I would mostly likely be a candidate to move to an iiSlam so I might see how that goes ^^

Mind me asking what exchange you are on?

the penguin writes...

The brand will be retired Dudley, not trashed.

Same thing happened with Ozemail - who even refers to Ozemail any more?

Also happened when they purchased the old tassie.net in Tasmania. The brand doesnt exist any more, its iiNet.

TKAzA writes...

Enjoy your quota charges.

nah, looks like the Bigpond Liberty plans might suit me just fine - shaped, not charged.

Luthor writes...

If we wanted to be iiNet customers, we would BE iiNet customers. Instead we chose WestNet, and Id say that some of us who have been with WestNet for quite a while now would be quite anxious about this unfortunate turn of events, if it does indeed turn out to be a takeover.

If iiNet get their grubby hands anywhere near Westnet then I'm leaving.

I would be even more pissed at the Westnet directors for only looking after themselves if this happened. Sure, that's what directors do, but Westnet have a loyal customer base who have looked after Westnet this whole time. A takeover by those useless lot down the road would be a slap in the face to all of us loyal customers.

Westnet have a fantastic business model and if the directors really wanted more cash then Westnet could float itself on the ASX.

If we wanted to be with iiNet, we would have been already. iiNet have absolutely no idea of customer service and reliability - Westnet does. It would be a very sad day if this happens.

Dudley - get your wallet out, we would need you to save us :)

Giga writes...

If iiNet get their grubby hands anywhere near Westnet then I'm leaving.

LOL. I admire you for having such a strong feeling against an ISP. :P

I would be even more pissed at the Westnet directors for only looking after themselves if this happened.

/forum-replies.cfm?t=971798&p=3#r56

Have a look at the 2nd point. I think Dudley hit the nail on the head by saying that.

Giga writes...

Westnet have a fantastic business model

if they did, why are they selling up?

iiNet have absolutely no idea of customer service and reliability

and they dont care. the call centre isnt there to hold the customers hand, be overstaffed, and have 'great customer service'

a call centre is a financial black hole. the only thing that makes money is new customers signing up to bundled contracts. more staff on sales calls, less on support.

i feel bad for the 200+ staff that will eventually lose their jobs, but that is the reality of the situation

? Fungus ? writes...

LOL. I admire you for having such a strong feeling against an ISP. :P

I've been screwed over by iiNet in the past - that's why I left them. The last thing I want is to be anywhere near them again.

All iiNet has is infrastructure. No customer service, no reliability and no concept of human either (monkeys in a zoo seems to comes to mind). Westnet has all of that and has always had it.

Anyway, I'm comforted by the fact Amcom is also in trading halt at the moment... so the idea of iiNet getting in to bed with Amcom suits me nicely.

point88 writes...

if they did, why are they selling up?

Unless I have missed something, who said Westnet are selling?

a call centre

Customer service is more than just "a call centre". I hardly ever have to call Westnet for a problem - that to me is great customer service.

Giga writes...

I've been screwed over by iiNet in the past - that's why I left them. The last thing I want is to be anywhere near them again.

I think you and I are in a similar situation Giga. Hopefully this all turns out to be about Amcom rather than Westnet...

sonic writes...

TKAzA writes...

Enjoy your quota charges.

nah, looks like the Bigpond Liberty plans might suit me just fine - shaped, not charged.

Ok enjoy your monitored uploads and p2p prioritisation and support wait time, speed stream modem, etc
You might find sticking with WN allot better than BP, they may just keep the WN support center.

Edit: and ah Whirlpool living up to the whinge pool vibe, lovely

Giga writes...

I've been screwed over by iiNet in the past - that's why I left them. The last thing I want is to be anywhere near them again.

Again fair enough. I have never had a major problem with them in the 2 years I've been with them. I guess everyone has a different experience on them. I'm probably just lucky to get the positive side of them for the last 24 months.

Anyway, I'm comforted by the fact Amcom is also in trading halt at the moment... so the idea of iiNet getting in to bed with Amcom suits me nicely.

Actually, the only reason they are in trading halt is to raise capital to buy more iiNet shares so to avoid dilution of their holdings. I don't reckon they will merge.

www.businessspectator.co...UCM?OpenDocument

Giga writes...

Unless I have missed something, who said Westnet are selling?

If Westnet aren't selling, how can iiNet acquire them? Westnet is a private company and as such, you can't have an aggressive take over or similar methods. Both party has to agree.

Giga writes...

Unless I have missed something, who said Westnet are selling?

theyre getting aquired, theyre not the ones doing the aquiring...which means something is wrong at westnetland, otherwise they'd happily keep going on without talking to third parties about selling up

Customer service is more than just "a call centre".

unfortunately reality says you'd be broke within a day. 'customer service' does not pay the bills - it is a financial burden on a company. if you can reduce the overheads and still supply a basic service, you come out on top

remember, iinet is a publicly listed company - shareholders only care about the bottom line. new customers = $$$, more staff means < $$$

? Fungus ? writes...

If Westnet aren't selling, how can iiNet acquire them? Westnet is a private company and as such, you can't have an aggressive take over or similar methods. Both party has to agree.

Unless (a) owes (b) a some of money and they couldn't pay so (a) acquires (b) as a way of canceling out the debt. Yes they would have to agree but the alternative to that option I would think is bankruptcy.

TKAzA writes...

Ok enjoy your monitored uploads and p2p prioritisation and support wait time, speed stream modem, etc

LOL - you make alot of assumptions about my internet usage and needs!

Still think I'd prefer Bigpond to going back to the 'Borg.

sonic writes...

LOL - you make alot of assumptions about my internet usage and needs!

Still think I'd prefer Bigpond to going back to the 'Borg.

Looking forward to see what is your plan in the next 12 months .. I don't think you will switch to bigpond .. I mean .. why would you .. it's not like iiNet and Telstra are the only choice in the market.

point88 writes...

theyre getting aquired, theyre not the ones doing the aquiring

Again, unless I have missed something, where has Westnet said they are selling?

Is all of this still just a rumour or has it been confirmed?

sonic writes...

Still think I'd prefer Bigpond to going back to the 'Borg.

I don't think I would go that far. I am by no means a fan of iiNet, but they do have more a clue than Bigpond.

I have been with Westnet for almost 5 years. Internode looking very good if the iiNet invasion happens.

Giga writes...

Is all of this still just a rumour or has it been confirmed?

It's confirmed by the media, but not officially on the ASX.

www.businessspectator.co...UCM?OpenDocument

sonic writes...

Still think I'd prefer Bigpond to going back to the 'Borg.

Good luck. Having worked for both companies it's rather easy to tell you which one will provide you with better service.

Giga writes...

Is all of this still just a rumour or has it been confirmed?

Wait and see tomorrow. But based on AFR article .. 99.9% confirmed.

I have been with Westnet for almost 5 years. Internode looking very good if the iiNet invasion happens.

Have you been with iiNet? Do you have bad experience with them? For me, it has been a good experience, don't need to call them at all (except when I first sign up), and I pay $79.90 for 20+40GB + VoIP which I think is a good value.

Their call centre has improved signicantly (no wait at all if you call now, average around 5 minutes) since they introduces call back system a while back.

https://toolbox.iinet.ne.../callwaiting.cgi

Most westnet customer will also reap the benefit of DSLAM that iiNet has in WA, which mean faster speed, more quota and possibly lower prices.

A few iiNet hater customer will left, a few will be stuffed up during migration and leave .. but most customer will stay ..

genxor writes...

If I was on Westnet I'd probably be welcoming this, if only for iiSlams/ULL.

WestNet has always provided a wonderful service to those of us not lucky enough to clog up the CBD and suburbs of capital cities, iiNet will not be gracing us with their iicrap anytime soon.

Giga writes...

I have been with Westnet for almost 5 years.

You said iiNet screwed you up, but you've been with Westnet for 5 years. Does that mean you make the opinion of iiNet been a bad ISP on your experience 5 years ago?!

point88 writes...

theyre getting aquired, theyre not the ones doing the aquiring...which means something is wrong at westnetland, otherwise they'd happily keep going on without talking to third parties about selling up

Wrong assumption.

Whirpoolian writes...

Have you been with iiNet? Do you have bad experience with them?

As I already said:

Giga writes...

I've been screwed over by iiNet in the past - that's why I left them. The last thing I want is to be anywhere near them again.

Outages, crap service, billing stuffups, long wait times when you actually did need something from them... never again.

Whirpoolian writes...

Their call centre has improved signicantly (no wait at all if you call now, average around 5 minutes) since they introduces call back system a while back.

As I said before, I rarely have to call Westnet. That to me is fantastic customer service. People should not have to call their ISP - things should just work. Sure, outages happen... but iiNet have a far worse record for outages than Westnet does. Having experienced both, Westnet are far more reliable than iiNet ever was and probably ever will be.

? Fungus ? writes...

It's confirmed by the media, but not officially on the ASX.

I would hardly say it was "confirmed" by the media (we all know how wrong they can be) but that writer does seem to pretty sure of himself.

That is a worry.

MD351 writes...

read the thread title

What is your point? If iiNet take over then some of us have a real problem - the iiHaterid is intended and warranted based on the circumstances.

Giga writes...

Again, unless I have missed something, where has Westnet said they are selling?

They haven't, because if its true they can't say anything until an ASX announcement has been made.

What has come out is rumor, likely based on someone blabbing after seeing an investor presentation as iiNet went fund raising.

Giga writes...

Outages, crap service, billing stuffups, long wait times when you actually did need something from them... never again.

I'm not saying you are wrong, but are you basing these claims on your experience from 5 years ago?

As I said before, I rarely have to call Westnet. That to me is fantastic customer service.

Alright then. As I said before, I've been with iiNet for 2 years and only had to ring 3 times (and none in the last year).

Sure, outages happen... but iiNet have a far worse record for outages than Westnet does.

To be honest, I've experienced an outage during peak hours (by that I mean who cares about an outage at 3am in the morning), only two or three times since I joined iiNet.

Once again, everyone has a different expereience, and I feel sorry for you for being on the wrong side of some of the problems.

? Fungus ? writes...

You said iiNet screwed you up, but you've been with Westnet for 5 years. Does that mean you make the opinion of iiNet been a bad ISP on your experience 5 years ago?!

My home connection was with iiNet that long ago yes, but I also have quite a number of clients on both iiNet and Westnet connections currently.

I never hear from the ones on Westnet (for internet related issues anyway). I am always hearing about internet issues for the iiNet clients - and almost every time it is an iiNet fault/screwup that requires a call to them. Spending 30 minutes on hold to then speak to some monkey (no disrespect intended, but that's my feeling towards some of their staff) who never seem to understand the issue really bothers me.

I will be moving my home connection to Internode if iiNet takes over. Simple as that. MM isn't getting any of my money for a new BMW.

Dudley writes...

What has come out is rumor, likely based on someone