Whirlpool

This thread continues from /forum-replies.cfm?t=935742.

Relevant information:
- Internode Broadband Roadmap
- Naked ADSL2+ FAQ
- Naked ADSL2+ DSLAM coverage table

Please direct posts about Naked ADSL2+ installation experiences and issues to /forum-replies.cfm?t=954608.

A quote of Simon's original post follows:

Simon Hackett writes...

To cut to the chase, please scroll down to the summary section starting with the boldfaced heading toward the bottom of this message.

I just wanted to write down some changes that have happened to the naming of these plans and to provide some sense of upcoming service release order for them.

(This will also be explained in more detail on the Internode web site when it is updated for the initial Naked release)

The core change here was driven by an internal decision a few months ago to use the word 'Ultra' for something slightly different to what has now become widely known as 'Naked' ADSL plans.

So we have decided to go with the meme here and call our Naked plans... Naked plans, and to use the 'Ultra' plan type for something else - to be released a little later this year.

I hope you'll see, from the below, why this serves to make things a bit clearer.

One concern we developed is that with a total of three distinct new plan types to be released (one very soon, the other two in the coming months), we wanted to avoid confusion as far as we could about things like exactly what geographic coverage a 'Naked' or an 'Ultra' plan might have etc etc.

So we've changed the naming scheme and the release structure so that you will always be able to work out the DSLAM coverage map (Telstra, Optus or Internode-direct) based on the plan name.

Ok, so here is what is going to happen:

Before the end of this month you'll see the release of the first new plan type, that being 'Naked' plans. With names like 'HOME-Naked-10', 'SOHO-Naked-20' etc etc, they will be available across HOME, SOHO and BUSINESS plan tables.

These Naked plans will be delivered only on Optus Wholesale ports - so anytime you see a plan name including 'Naked' you'll know that it is on Optus ports, with Optus technical capabilities and Optus coverage.

The first release will support connections based on putting in a new service (or a service on a line that has been retired from any existing services first).

Then, within a month we'll release support for migrating from a voice-only line or a line with voice and a Telstra DSLAM port attached, direct to a Naked service.

(Unfortunately neither we - nor anyone else - can offer direct migration from an Extreme ADSL2+ service to Naked at this point because Telstra have refused, to date, to offer the industry a way to do that. Yes, we're at the forefront of trying to get that changed, but its not likely to happen fast)

The next release on the roadmap is "NakedExtreme" plans - which will be Naked ADSL2+ plans on Internode-direct (Agile) ADSL2+ ports.

Hence, plan names like HOME-NakedExtreme-10 etc etc.

NakedExtreme will be delivered only on Internode/Agile ports, with their technical characteristics (Annex M support on SOHO/BUSINESS plans; support for services on long lines that currently fail for 'transmission loss too high')

Its expected that NakedExtreme services will be released at the same price as the Naked plans that are about to be released (just so you have some guidance when pondering whether to use a Naked plan or hang out for a NakedExtreme service, where available).

The reason these aren't being released immediately is simply customer focus - we've seen the mild train wreck suffered by others doing direct ULLS based service release!

(Briefly: getting Telstra to install them without customer pain is a challenge and we're still skilling up on how best to do it).

So in the meantime, releasing 'Naked' using Optus ports initially gets us wider national coverage and leverages the existing Optus experience in doing this smoothly in the meantime.

And finally, we'll be using the 'Ultra' name for the release, later this year, of plans that are different again:

The Ultra plans will use Optus ports and will offer ADSL2+ and a full analog PSTN dial tone voice service. Still no line rental bill from a third party (which is what brings them into this family of products along with Naked).

So an Ultra plan will be a great choice for people wanting to live free of a separate Telstra line rental bill but who also want to do one or more of these things:

Keep their existing phone number without putting Naked on a separate line to an existing voice line; Use analog devices like faxes, foxtel boxes, and certain sorts of alarm system; Or - if you want analog voice and you just don't want to use VoIP for whatever reason.

Ultra will be 'the last plan you'll ever need' if you want to have a single bill provider (Internode) for analog voice plus ADSL2+ (and keep your current phone number).

In all cases, you'll be welcome to add in Nodephone to any of these plan types (Naked, NakedExtreme or Ultra) if you wish to - at your option - but we won't force you to bundle it in.

Specifically: You'll be able to use NodePhone1 at no extra base monthly cost, or you will be able to use a special new NodePhone2 plan at $10 per month with your first $10 worth of included calls covered by the plan.

If you want, instead, to use no VoIP at all, or to use someone elses VoIP service instead, go right ahead - thats fine too.

And, as for all existing Internode plans, the Naked, NakedExtreme and Ultra plans will provide you with unlimited uploads.

(Unlike some people who are bringing in upload+download charging along with Naked releases - we aren't; Do factor this in when comparing plans because it makes a huge difference for many people)

And, we're working on number porting (to NodePhone2) for Naked and NakedExtreme but its not there yet. That'll be released as soon as it gets sorted out - which may take a while. Meantime if you can't live without your existing PSTN number, we suggest provisioning Naked on a new line 'beside' that old analog line.

In summary, the release roadmap looks like this:

1) New connection using Naked (Optus ports) : Available Real Soon Nowtm

2) Transfer of existing voice line to Naked services (Optus ports)

Initially without being able to preserve your existing phone number via number-porting to Nodephone (that will turn up later)

This release should turn up within a month of initial launch of #1 above.

3) NakedExtreme services, using Internode ADSL2+ ports

Initially again without voice number porting being available - that will be offered later.

Will support Annex M (high speed upstream) on SOHO and BUSINESS plans, and Annex L (long range service) on all plans.

We are intending to run a beta period for this service (i.e. NakedExtreme on Internode/Agile ports) before it is fully launched;

The beta will require customers to acknowledge a waiver of installation timeframe or availability targets, since we can't set target levels for either of those things until we are in full production.

4) Ultra services, using Optus ports, and providing both analog voice and ADSL2+ broadband with a single bill from Internode

This will let you preserve your existing number, and offers full analog PSTN compatible telephony services including voice, fax, foxtel boxes etc.

This offering puts us in the same retail space as (for instance) the Optus retail 'Fusion' service.

We haven't determined the calling rates for the voice line included with Ultra as yet - its not NodePhone, the rates won't be the same; We're hoping (when we determine pricing, closer to Ultra launch) that we can deliver some form of broadband+voice minutes bundle in a manner that allows rational comparison to Fusion or similar offerings.

5) Number porting (to Nodephone2) support for Naked and NakedExtreme

This will be released as soon as we can complete its development - its hard - but we're committed to doing it.

The release order of items 3, 4 and 5 are not definite - they're being worked on in parallel and they'll be released as soon as each one is able to be released.

Of course you'll have the option (not mandate) of using NodePhone 1 or 2 with Ultra as well, if you want to.

Hope that helps people with their understanding and consideration when the initial Naked services are released - so you know that we aren't finished with that first release - indeed in a deep sense thats 'only the beginning' :)

A re-post of twistynoodle's post which may garner more attention at the top of this new thread:

I'm currently converting a line from Telstra Homeline Budget with Internode ADSL1 to Naked ADSL2+. I couldn't find an answer to the following and maybe it's a given, but just to be sure: will Telstra automatically cancel their service and stop billing me once the changeover is done?

I'm in a similar position and would like to know whether I'll have to do the cancellation.

I live in Maroochydore QLD and am using NODES ADSL Home-1500-Power15.

Although Internode do not have a Dslam here, OPTUS do.

Is it possible at the moment to get ADSL2+ with NODE? (via the Optus ports - with out losing my TELSTRA line)

If not will this be offered in the future and if so how long till it might occur?

I use nodephone1 and absolutley love it but am hesitant to cut that TELSTRA home phone line.

Thankyou!

EarthAU writes...

Is it possible at the moment to get ADSL2+ with NODE? (via the Optus ports - with out losing my TELSTRA line)

Yes. You'll just have to get it connected via a new phone line.

www.internode.on.net/res...l/naked/transfer

Just my $2.00 worth (2cents doesn't get much now a days).

Wanted to mover from ADSL1 to Naked, but have to cancel my Interndoe ADSL1 service altogether, then wait for ADSL 2 (around 2/3 weeks).
Don't think so.
So will wait for the ULTRA plans, hopefully later this year.
Cheers
Steve

C'mon Simon, some of us new Ultra customers can't bear the wait. :)

/me sits patiently waiting for the Ultra plans....

*edit* please delete

I'm currently converting a line from Telstra Homeline Budget with Internode ADSL1 to Naked ADSL2+. I couldn't find an answer to the following and maybe it's a given, but just to be sure: will Telstra automatically cancel their service and stop billing me once the changeover is done?

Once the Naked service is up and running, you then call Telstra and cancel your line rental. It is not automatically canceled.

bradp writes...

EarthAU writes...

Is it possible at the moment to get ADSL2+ with NODE? (via the Optus ports - with out losing my TELSTRA line)

Yes. You'll just have to get it connected via a new phone line.

www.internode.on.net/res...l/naked/transfer

As long as he is not in a Multipul Dwelling Unit (MDU), that would be fine. Remember that when in an MDU, you do not have spare copper to have the new port installed on.

Steve.L writes...

Just my $2.00 worth (2cents doesn't get much now a days).

Wanted to mover from ADSL1 to Naked, but have to cancel my Interndoe ADSL1 service altogether, then wait for ADSL 2 (around 2/3 weeks).
Don't think so.
So will wait for the ULTRA plans, hopefully later this year.
Cheers
Steve

If your on an ADSL1 connection, you dont need to cancel before you apply for Naked. Im assuming you are in an MDU... You will only have a few hours (if that) downtime when the process takes place. When your service is back up, you will be running on Naked.

In saying that, this isnt possible if your running on ADSL2+. Internode can't convert a service that is delivered via spectrum sharing.

twistynoodle writes...

I'm currently converting a line from Telstra Homeline Budget with Internode ADSL1 to Naked ADSL2+. I couldn't find an answer to the following and maybe it's a given, but just to be sure: will Telstra automatically cancel their service and stop billing me once the changeover is done?

Anyone have an answer to this? I just called accounts with a billing enquiry and forgot to ask (grr). Prefer not to call back and contribute to the heavy volume of calls they're currently experiencing :)

EDIT: also wondering if there are any updates on when churn from Optus DSL Direct to Internode Naked will be available.

Twistynoodle....

Once your service is converted to Naked DSL, you will have to call Telstra yourself to cancel your home line.

2JNOSHT writes...

Once your service is converted to Naked DSL, you will have to call Telstra yourself to cancel your home line.

I had to connect a phone line in order to convert to Naked in our flat. I was with Telstra on HomeLine Budget for less than a month at a cost of $78.94. The account was automatically cancelled after Naked was activated.

Lloydo writes...

I had to connect a phone line in order to convert to Naked in our flat. I was with Telstra on HomeLine Budget for less than a month at a cost of $78.94. The account was automatically cancelled after Naked was activated.

Really?

Hrmm... Well there you go...

I would still be calling Telstra just to make sure their not billing you still :)

2JNOSHT writes...

I would still be calling Telstra just to make sure their not billing you still :)

Yeah I did, I wanted to be sure as well!. The lady said it was already disconnected, and asked why I disconnected... I was proud to tell her I'd been Noderised. I was expecting her to tell me to voip off... :¬)

any estimate time on Ultra plans.

grindo writes...

any estimate time on Ultra plans

Simon has been quiet lately, maybe he is working on this very thing, either that or the submission to the Govt.

Update.
After getting a list from someone here :-) Sorry, can't remember who, of possible reasons why Optus may not allow a connection etc. I noticed one was another phone number piggy-backed onto my standard line.
So cancelled that.
Re-applied to Internode for Naked ADSL2+, two weeks ago.
Date for connection was 30 May.

Around 10.30 AM on 30 May my "normal" adsl connection dropped.
I waited for a couple of hours then reconnected.

All is good.
Now I'm naked.

Also FYI, telstra line has been disconnected automatically.

Lloydo writes...

I had to connect a phone line in order to convert to Naked in our flat. I was with Telstra on HomeLine Budget for less than a month at a cost of $78.94. The account was automatically cancelled after Naked was activated.

Just an update to this. My Naked was connected about 3 weeks after getting the Telstra line, which was automatically cancelled during installation.

Today I got a cheque from Telstra for $5.24, a refund because I wasn't using Homeline Budget for the whole month. I didn't realised they bill pro-rata so it put a smile on my face!

guido writes...

Simon has been quiet lately, maybe he is working on this very thing, either that or the submission to the Govt.

i hope so. very keen on getting the ultra plans.

'Provisioning is in progress' msg still there despite ETA of 6/6/08.
Warcom say I should only purchase modem if status is 'nearing completion' or fully provisioned'.
Can I purchase modem without any risk whilst 'provisioning is in progress' msg?

ralph1 writes...

Can I purchase modem without any risk whilst 'provisioning is in progress' msg?

I believe people have been knocked back at this stage, and possibly after. So no, it's definitely not risk-free.

I am in the early stages of my internode application to go on an unused telstra line which I cancelled last August.

Internode initially seemed unsure and asked for a waiver in case Telstra didn't come good. In other words, I take the installation cost risk if I proceed and it doesn't happen.

I rang Tesltra and they gave me two stories.

1. If I ask Telstra to reconnect the line, they will do so and start charging rental. Then when Internode install ($132 )Telstra will cancel the account.

2. Subject to the line being available Internode can install and Telstra will not get involved apart from doing the switch. ($ 149.00.)

I checked the line today by plugging in an old hand set. I got dial tone and when I tried to ring my own current number it said not available from this service.

I then rang my old number from my current number and got 'this number is disconnected'.

So, looking good. Bit pricey though, by the time you have a modem and a Nodephone box. Luckily my old D Link ADSL2+ modem will do the job so that saves a bit.

Bobthequill

Some news on the Ultra plans would be good.

more like news on extreme. Did simon say q2? or q3?

We remain hard at work on both, and both will be released as soon as they can be.

Currently it looks like Ultra will make it out before Naked Extreme formally does. As we already have Extreme (on Optus ports) available, the relative urgency for us right now more toward getting Ultra out, to provide customers with wide coverage ADSL2+ services where you can also keep your voice service running too, and have it all billed by Internode.

In this interim period, in addition to having "Naked" in production already, we may be in a position to do some limited additional 'beta test' connections for 'Naked Extreme';

I'll ask the people running that project what their capacity is to do that in parallel to the work underway toward full release of that offering.

Long story short, our published roadmap remains the map we're working to, and everything on that roadmap is expected to be released, though not necessarily in precisely the initially published order (as some work is happening in parallel and may be completed before other work is).

Simon

p.s. for clarity – something under beta test means 'may not work', or 'may not work completely' or 'may not work all the time', and if thats not acceptable, don't apply for beta testing – this applies to any service types, not just these

Cheers Simon. It's good to see that progress is being made. I'm sure that it'll be all worth it in the end (I've been holding out for internode naked extreme because thats the only way to get out of the blackspot).

So possible more beta positions for node extreme will be available? And yes we all understand the sub text loud and clear

Yep, we're trying to see if we can do a bit more in the way of Naked Extreme connections in the meantime, with a particular emphasis on attacking blackspots.

So if you're in one of those (i.e. an Agile coverage exchange but rejected in the past as 'transmission loss too high'), thats what we're hoping to do a bit more of in the interim – i.e. for people who currently have no broadband access at all.

In the Adelaide context, the place with the most promise (and existing, long-line beta test Naked Extreme connections to prove it) is the Paradise exchange.

We've been constructing more ports there for some time, and I am hopeful that this construction will be completed relatively soon. There has been no point in doing more work in that exchange until we have more ports to do it with :)

Ah ok. Well that really is good news and its awesome to see such grass root connection from you (yea i know other people probably have said the same thing.) Just wondering specifically as far as the beta test has gone, what are the prospectives for people in the hills at 5km+ from exchange specifically the stirling exchange? (Cause i live there)

I'm located about 7km from the Paradise exchange and stuck on dial-up at the moment, so this news is great. My hand is up for beta testing if needed.

I suppose transfers between Internode Extreme to Naked Extreme to Ultra would be possible as well?

Will people be able to connect to Optus ADSL2 Ports and still have their home phone with Telstra? Some deals like Wide STD calling, I have yet to see any phone line reseller match.

Also what about having your home phone line with Internode on an Agile ADSL2 port?, or is Internode Home Phone only going to be with Optus Ports?

Thanks

I called today to find out about going naked when I move next week into an established house we just bought. I was told that wait wouldbe between 4-6 weeks.
Is this right? That sounds incredibly long to me. When I asked what am I going to do to get online in the meantime the smarty pants on the line said I can use 'dial up'. Which will prove to be difficult to do if I don't have phone line connected. Not very helpful!

I can't believe the wait will be so long. Don't know if is makes a difference but I'll be on the Hamstead SA exchange when I move.

Suggestions anyone?

Hey, I want to move away from iinet to node, however I am waiting for nake extreme, any chance I can get in on the beta program. I am in Glebe exchagnge :D

We're hard at work on releasing Naked Extreme; Doing some more work this week to see if we can expedite it at all and/or get that beta happening. More news as it comes to hand.

Thanks Simon, good to see you posting @ 6 AM. My hand is still up for that beta testing if needed.

As is mine. We'd love to be part of the beta

waiting here for any agile dslam naked service, be it beta or final public release.
good luck with it all simon and team!

Can someone please translate for me the following email I received from Node?

------------

The reason that your application was rejected was because there is no spare copper leading into your premises to connect a new Naked phone line.

Unfortunately the only way we will be able to connect a Naked service to your premises will be for you to get the existing phone line leading into the premised activated with a provider who uses Telstra leased lines.

You can then submit a convert service application, which means we will convert the active phone line over to a Naked ADSL2+ line.

This means you will have to pay to get the phone line activated, plus the first month's line rental, plus the $129 conversion fee for Internode to convert the line.

-----------

I mean, do I really need to do all of that?
My current situation is that I recently moved into my house and have NEVER had a phone service set up, BUT I have 3 phone access points scattered around my house.

The bolded text got me really confused!

Does the email mean that I have no cabling at all or just that I have to activate the service first?

I'm a complete newb at this – my first house plus I've never signed up for NDSL before, but I thought NDSL never needed a phone service to be activated through Telstra before

Please someone explain what's going on?
Thanks!

Tub-tubs writes...

Does the email mean that I have no cabling at all

It means the copper used to be in your house but in the street, its been disconnected, and there is no longer a path connecting to your house from the street.

Long story short, Telstra aren't incented to want to fix that for competitors putting in naked services, but they'll fix it for their own retail customers. So you need to become a retail customer just long enough for them to fix the problem, and then convert that shiny new retail line to a Naked one.

Call Internode and talk to them if you need more clarification – please.

I see, that clears it up for me now, thanks for that.

I received a reply saying that you guys will also convert 'soft dial tone' lines (i.e. to call emergency and telstra services) to Naked in the upcoming weeks.

I'll have to see how much these 'soft dial tone' lines cost to get connected.

Cheers!

Tub-tubs writes...

I'll have to see how much these 'soft dial tone' lines cost to get connected.

I had soft tone explained to me recently... basically provided the line is still physically connected, but you don't have an "active" service (i.e. not paying line rental) then you should have a soft tone.

Since it looks like the lines have been physically disconnected, you won't have a soft tone and need to get "reconnected" as Simon previously advised.

Good luck with it – I have tried getting NakedDSL but it appears I'm restricted by fibre to the RIM. :-(

Tub-tubs writes...

I received a reply saying that you guys will also convert 'soft dial tone' lines (i.e. to call emergency and telstra services) to Naked in the upcoming weeks.

Correct. That should be released as a new connection option within the next week or two.

I'll have to see how much these 'soft dial tone' lines cost to get connected.

Likely to be the same as a new connection cost now.

The real win for such a conversion is that it'll work in a MDU.

Simon

Simon Hackett writes...

The real win for such a conversion is that it'll work in a MDU.

Yeah that is good... would have saved me ~$80. But glad to see you're ironing out the kinks in Naked.

Simon Hackett writes...

Correct. That should be released as a new connection option within the next week or two.

Shit, I managed to get a number off our softtone phone at home and got rejected because it wasn't active for a "Convert Service" order.

Lame!

Just have a question in regards to this..

"The Ultra plans will use Optus ports and will offer ADSL2+ and a full analog PSTN dial tone voice service. Still no line rental bill from a third party (which is what brings them into this family of products along with Naked)."

What about having something like UltraExtreme, so it uses Internodes DSLAM2+ and with analog PSTN dial tone voice service on the 1 bill?. Any chance of something like this happening? Would be awesome :)

I too would be interested in this.

neolithic writes...

Shit, I managed to get a number off our softtone phone at home and got rejected because it wasn't active for a "Convert Service" order.

Thats because a convert service order requires an active phone line. Its not the same form of order.

The soft-dialtone (i.e. line connected but not officially active) conversion mode is (a) new (b) difference © only applicable to MDU's; Its something we've been able to work out with Optus to try to improve the MDU challenges that exist in the ULLS connection mode in general.

Simon

sorry to pester you but can we get some indication on how far down the track will agile naked be available? Good on you guys for the hard work and i hope internode can have the best financial year ever this year

Je Suis Chinois writes...

sorry to pester you but can we get some indication on how far down the track will agile naked be available?

Simon Hackett writes...

The other is to wait for us to release Naked Extreme, which is currently looking like its a month or two away at the most ...

/forum-replies.cfm?t=653232&r=16109062#r16109062

That was posted just over a week ago now.

(Y2BNE1) writes...

That was posted just over a week ago now.

What about Ultra, is there a ball park time frame for that? I'm very keen to make a switch. Hoping Ultra also comes with churn for the ADSL and voice component.

Also, are there any plans for Optus to offer faster uplink speeds?

anyone able to answer my question which i posted above?

.

funkyblue writes...

Will people be able to connect to Optus ADSL2 Ports and still have their home phone with Telstra? Some deals like Wide STD calling, I have yet to see any phone line reseller match.

Also what about having your home phone line with Internode on an Agile ADSL2 port?, or is Internode Home Phone only going to be with Optus Ports?

Thanks

As far as I understand it – no... although you could go naked on a second line if there is the copper to do this – this would do what you wanted as you'd have a Tel$tra line for voice and a seperate line for naked ADSL.

The other route is to use Nodephone 18c untimed nationwide calls or some other VIOP solution, some of which are even cheaper.

Not sure about (2)

Simon Hackett writes...

The soft-dialtone (i.e. line connected but not officially active) conversion mode is (a) new (b) difference © only applicable to MDU's; Its something we've been able to work out with Optus to try to improve the MDU challenges that exist in the ULLS connection mode in general.

Ah I see. Thanks for the reply.

hmm this looks interesting.

I'm seriosuly thinking of cancelling my ADSL2 account with Optus and going with Internode.

WOuld this be cheaper or easier in some way since i'm with optus already and internode is using optus lines... etc etc..?

I don't know if I should go naked or not either :P

I wonder if I'll have to wait weeks to connect again :/

Simon Hackett writes...

We're hard at work on releasing Naked Extreme; Doing some more work this week to see if we can expedite it at all and/or get that beta happening. More news as it comes to hand

Hey Simon, im possibly moving to a new place here in about 2-3 weeks, on the southside of Brisbane. It will be hanging off EMPS (Eight Mile Plains, went Active sometime over the past few months), and according to Telstra's maps its about a 3800 Metre copper run (3650~ to the Pillar and a little more past that). The house has a 10 pair running into it, so in terms of activating extra pairs it wouldnt be an issue. Im a licensed cabler as well so if theres any customer side provisioning issues I can generally tackle them myself to save some $ for everyone in the early stages. Would you be willing to consider me for a ULLS/NakedExtreme trial if one takes place sometime soon? :) I know you were after people with high line lengths for Annex L testing etc, with no RIMs in the path, and ive confirmed that already so far... Id be happy to test a few different modems if required as well, and help with the overall process, I dont mind any teething issues if it means a better product overall for the average customer long term :) Have a staff member IM/email me if theres any interest there... Thanks :)

any news on soft tone services? :) i currrently live @ Banyo; Optus DSL2 is installed at local exchange but not Internode DSlam as yet... am currently using the Virgin B@H product which frankly started well and quickly started sucking badly. current domicile has a phone which has dialtone but come up with the usual "you can only call telstra services on this line or emergency services".

the worst part is its less than 6 month to lease meaning if i get a service now and then find i will have to move i will then also have a service cancel fee .... doh

at any rate it would be one less thing to worry about if i could hook up my soft tone line to either optus resold or internode DSLAM, without having to go through the irritation of putting on a telstra service just to cut it off again....

I noticed that NakedExtreme is now listed on the internode coverage checker with "Coming Soon!" as the result. Also, I spoke to someone in sales and was told that it could be expected in weeks not months. Maybe naked extreme ADSL will be released before ultra?

Captain Kirk writes...

Maybe naked extreme ADSL will be released before ultra?

Quite likely at this point.

NB it may be released in a couple of states first, while we crank up the internal systems needed to handle demand for it.

Simon Hackett writes...

Quite likely at this point.

That would make me a happy man.

I hate getting a near $30 bill from Telstra every month for a service that NEVER gets used.

Guys, I didn't want to start another thread so I'll post it here.

I had upgraded from Internode ADSL1 to Naked ADSL2+, but my ADSL1 account wasn't cancelled. I didn't realise this until now because the ambiguity on the invoices.

Was the onus on me to cancel my ADSL1 account? Or was it something Node should have done?
This should be made a lot more clearer.

Edit: Solved. Something had happened on internode's end and my old ADSL1 account was not cancelled. I am goign to be back paid for the extra month I was billed.

I'm exited about naked extreme. I applied to internode regular naked a few weeks ago but was rejected for being too far from the exchange (54db attenuation). Hopefully when its released naked extreme will be a solution for people in my situation.

I noticed that my exchange is now listed as "ACTIVE" and I am on a 24Mbit Extreme plan and have not been migrated. What gives?

Why would I not have been migrated?

Waiting for Telstra to get around to it probably, Internode need to give about 3 months "planning time" to Telstra for the migration.

Regards Brian

Hi all, sorry if this has been answered already or if there's a better place. I love the idea of losing the useless telstra rental but the coverage checker says I can't get naked adsl where I live (Woodside SA). Is there any plans to have this service available in my area?

Captain Kirk writes...

but was rejected for being too far from the exchange (54db attenuation). Hopefully when its released naked extreme will be a solution for people in my situation.

That is part of the driver behind the release of NakedExtreme, it will provide an alternative or a solution for those on very long lines, like yourself. It's coming really really soon ;)

Beer Pimp! writes...

I noticed that my exchange is now listed as "ACTIVE" and I am on a 24Mbit Extreme plan and have not been migrated. What gives?

Why would I not have been migrated?

The migration for your exchange may not yet have occurred yet. These need to be planned in advance, and are typically scheduled for a week or two after an exchange is scheduled to go live. But in some cases they can be a later than that. When a definite date for the migration is set, it will pop up in our advisories on the Internode website, so keep an eye out there.

Looks like Naked Extreme is here :) -> http://www.internode.on.net/residential/internet/home_adsl/nakedextreme/

Yep, see /forum-replies.cfm?t=1040060 for details.

DR writes...

I'm very keen to make a switch.

+1

Currently an Optus ULL customer – will be watching here with great interest...

Regards,
Anthony.

*Waits impatiently*... Are we there yet?..

Spectrum Sharing

My question is to Simon Hackett
Simon I have been a long time customer of Internode and have been 110% happy. However I am really annoyed that I cannot get Naked Ultra ADSL2+ without a lot of down time because of the Spectrum Sharing issue. (I know its not Internode's fault)
Would you please be kind enough to give us a update about this issue. I am on the St. Peters Exchange.
Thanks

When is Ultra coming approximately?

Will subscribers moving onto this service from an existing line be moved onto Optus ULL?

And how easy is it to get back off it if things don't work out as expected?

Kevmeister writes...

When is Ultra coming approximately?

Anyone?

Kevmeister writes...

Will subscribers moving onto this service from an existing line be moved onto Optus ULL?

Yes- its a ULL based service. In terms of how easy that transfer will be, very easy from a voiceline or a voiceline with a Telstra-DSLAM based service but not possible (by direct process) from an LSS service.

And how easy is it to get back off it if things don't work out as expected?

Actually quite easy (call Telstra winback team, say you want to move back), but it is slowish (can take weeks) & you will have downtime on your broadband (but not your phone) as the phone gets "migrated" while the broadband you'll have to then re-order.

Good Evening all. I didn't want to start another thread with this question. I have unfortunately moved back into my mum's house. She currently has a bigpond adsl connection which i can stand. Not i know there is a seperate line connected to the house but not active (no dial tone). So i am wondering is it possible to have that connected to a naked extreme account without any disruption to her service. Also what would be the best initial connection option with the above scenario?

Cheers,
Will.

Hi all,

Just like to let everyone know my service has been fully provisioned, and I'm very happy with the connection so far (i've only been testing it for a few hours, but it looks pretty great).

Going to set up NodePhone shortly ^_^

I'm starting to lose hope and think that Ultra us never coming. :(

Can a Node rep give us some kind of reassurance that Ultra is still being worked on.

mce writes...

Can a Node rep give us some kind of reassurance that Ultra is still being worked on.

Im sure they are still working on it but it is amazing how requests for updates get ignored week after week. Its not like we are asking every day.

I think ISPs fail to understand that there is some level of planning that goes into switching ISPs, particularly if its used for business. Then you throw in contracts and rental / moving properties and it becomes very complex. Some indications on when these things might happen (not asking for an exact day or even week) really does help us plan how we are going to get into the Internode fold.

Jim Kellett writes...

Alternatively you could wait a couple of months & we'll be able to simply add analog telephony ('landline') to your service. This is the 'Ultra' product

/forum-replies.cfm?t=1056969

DR writes...

I think ISPs fail to understand that there is some level of planning that goes into switching ISPs, particularly if its used for business. Then you throw in contracts and rental / moving properties and it becomes very complex. Some indications on when these things might happen (not asking for an exact day or even week) really does help us plan how we are going to get into the Internode fold.

I don't think it is a failure of understanding on our part. Product development is a tricky process, which can be subject to unexpected delays and setbacks, particularly where third party vendors are involved. Our product team works very hard to set realistic timeframes internally and to meet them, but sometimes there are delays. Even if everything goes smoothly, we have finite development resources. Sometimes internal priorities change (as a result of the shifting market or whatever), meaning some products may be pushed back in favour of other products¹.

This being the case, we are very hesitant to give people information about release dates that will potentially end up being wrong by days, weeks or months. Our beliefs in this regard were confirmed by our experience with the ADSL2+ rollout – we generated far more anger by publishing rollout dates that turned out to be inaccurate that we do now by giving general guidelines only (as we also do in the case of Ultra in the roadmap). This isn't a theoretical concern for us – we tried releasing more information, and we saw the results.

If we give people release information that they base financial decisions that turns out to be wrong, we are going to be doing them more of a disservice than if we held off announcing anything until we are completely certain about those releases.

_{1 – Please don't take this as an implied comment about Ultra, lest you validate my point about providing commentary on product releases :)}

DR writes...

Im sure they are still working on it but it is amazing how requests for updates get ignored week after week

Absolutely not true.

As per the post above this one – when we have something new that we can say, we say it. And indeed we do regularly respond to such requests when we see them – its important to understand that its quite possible for someone to post a question here 'to Internode' and for noone from Internode to actually notice it. Its not email, its not a ticketing system – its a public forum, and a highly active one at that.

So you can't construe no reply as 'ignoring' something – that just isn't fair. It implies that its been seen and intentionally avoided – and that is not true – of us, especially, in this community. Surely you know that by now.

In terms of Ultra: We're holding well against our internal release date at this point. So 'nothing bad is happening' – but as noted above, the next thing you'll see is the product launch itself – not a promise about when it 'might' happen, to avoid noses out of joint if something makes the release slip.

On the other hand, we *are* definitely doing it – so you do know its coming.

Simon

I can certainly understand how questions and comments can be missed in some threads on WP. Some of them seem to have a life of their own with new pages popping up in no time. However, this thread is 4 months old and has only just come onto the 5th page. Its also pinned.

My initial request for info sat as the last post for 1.5 days. Others asked for updates after that time. The word "ignored" might be a bit harsh, but I cant think of a good alternative at this stage.

Internode are well within their rights to say "no more updates on this issue" or "nothing new to report" but something would be better than 2 months passing without a word. Just my 2c.

Could I be so cheeky as to suggest that this thread IS being monitored, it just takes a negative comment to get a response, or 2, as would be the case here. :)

Either way, im still coming back to Internode, I was one of the first signed up in Vic for DSL and I manage about 30 Internode (client) connections. Im just very keen, and stuck on a rubbish Optus based connection without to many options. Cheers.

https://secure.internode.on.net/webtools/dsl-coverage-table?carrier=Optus

Is this page broken? Lists 0 exchanges. Coverage checker also says my exchange isnt Optus enabled which it is.

DR writes...

Im just very keen, and stuck on a rubbish Optus based connection without to many options. Cheers.

I used to be on Optus DSL Direct (of the type it sounds like you're on)... Two weeks ago I cancelled the home phone and ADSL internet with them... On the 20th I successfully ported the phone back to Telstra and today signed up with Internode on their "Home Extreme Value" plan (could have done this on Wednesday but time got away from me)... I'm told it will take between 7-10 working days (ie. up to 2 weeks)... If it all goes to plan (fingers crossed) I'm guessing shy of a month without ADSL... Currently using 3's wireless I bought as a backup... I lost my fixed lime phone number though (so what)...

Let you know how it goes...

Regards,
Anthony.

p.s. I think Internode are just being prudent not giving definite dates for Ultra as there is negotiation with external companies involved and this introduces factors beyond their control... I also don't believe you've been deliberately ignored (although it may seem like that to you)...

DR writes...

Is this page broken?

Seems to be OK now...

Coverage checker also says my exchange isnt Optus enabled which it is..

Is the page listing all exchanges with Optus ADSL2+ or just those Internode have access to?...

Regards,
Anthony.

hoi polloi writes...

Let you know how it goes...

Cheers.

Unfortunately I run my business from my ADSL link. Cant really afford more than 1 day downtime. Otherwise I would have taken the path you did.

Currently on Exetel ADSL2 inc Phone. (Optus).

DR writes...

Otherwise I would have taken the path you did.

I guess getting a second phone line from Telstra, provisioning it for ADSL from Internode and then cancelling the Optus one when it is up an running is not an option?...

- Anthony.

hoi polloi writes...

is not an option?...

For the vast majority, the obvious answer is NO.

hoi polloi writes...

is not an option?...

No, I think that method is a waste of time and money. I hate my current connection, but not that much.

do you need any testers for Internode Ultra?