Whirlpool

I have had it with exetel, blame everyone else and the customer, no tech support and slow adsl.
I sould have known that you get what you pay for but this connection is worth nothing.
After many people with very bad connect asking exetel why the bad speeds on whirlpool and thier own forum still no answer as to you the speed has droped by 2/3 or more for adsl2 palns.
The only answer i can see is if you download from 3 to 4 sources then its ok, but when i use just one connect eg: like a webpage, its total crap. The idea that i can download from 4 sites and that brings up my total bandwith is a oxymoron due to exetel hates p2p type connection but its the only way that any exetel connect works eg: muilt connects.
As a customer that has had enough of exetels BS over a bad service that locks the custom into a contract that states the custom has to pay to get out of the worst ips in Australia, this just isnt right, where are the customers rights.
I know since i changed to exetel its been one problem after another and now thier adsl 2 network gives me speeds that makes VOIP unuseable due to bad speed.
I know that exetel buys thorugh optus and powertel so they cant balme them due to reading that everyone on exetel is having the same problems with speed since thursday and still crap speeds now sunday night.
But the worst part of this is no responce by exetel thier site cliams no outrages or problems.
Get your S(*^ togeather and stop your BS exetel.
I invite oter exetel users to bitch about it and log falut tickets or we all go down with the sinking ship untill we cant et out of contracts.
Bring on the bitching session and make exetel work this out. Log fault tickets even though we will get no answer or fix.

BTW my speed test on exetels site is 768kbps and thats adsl 2 WTF

My opinion is that Exetel is a competitive ISP and deliver the best price for my 8 Mbit ADSL service (No ADSL2+ availability here) which is why they get my vote.

I'm happy to support them as a customer. It is independent ISPs like Exetel that drive competition in the market and aim services around what the customer needs rather than be focused on 'big business'. Peace.

I posted here as i cant work out anything or get a responce from exetel over my problems with them. I just wonder why my poll is deleted and why anyone who commemts is trolling, i had to look up what trolling meant due to being my first time posting on whirlpool, i can also see that the resonces where left by people with 2000+ posts and maybe that is alot of comments on to many topics.
But i am unsure why the poll was deleted. I really wont to hear from others due to the fact that exetels own forums are over edited to the fact where you cant use them or you get in the poo for asking why speeds are why they are etc.
I still and always belive in freedom of spech even in the weird world of ips and thier power and rules, that change as they please.

Owning my own business this kind of problem makes me reailse that i am proud that evertime i cant deliver a promise or a product i do everthing in my power to make the transaction right for the customer, which only makes it harder for me to understand that maybe this way of thinking is oldschool and the new way is screw the customer till they cant take anymore and take the next customers money do the same because there more where they come from.

I think that our goverment sould take a very hard line into customer rights and see over corporate businesses with a big stick. Many companies run at near zero profit and cant deliver a service doing so all for many reasons, like selling or making profits to over spend, then for the result of a bankrupt businees that the taxpayer ends up funding all the breaks and loop holes they took along the ways.

Till big or even small isp take action to fix thier problems even if it takes time helping people that pay thier bills and stop the blame game, Australia will pay the price with business and down to single users where we cant compete in the bigger world.
From what i read rudd said he wont all australia to be on no less than 12med a sec, again will this be a bail out for near broke isp toget some taxpayer money for thier back pockets and run thier business intothe ground with bad service.

I can go on and on but I like whirlpool and always have for advice, i went with exetel after reading many forums, but things change and we just have to accept the wat were a treated as customer that sign up to contracts, contracts that can be changed as the service drops off to suit the companies blame games.

cheers

I've been with exetel for the past 4 years. Recently, after switching to ADSL2+ few months ago, I find that their service is well below par in terms of speed. Especially with the recent low speed, I think I will consider switching as soon as my contract ends in four moths unless they get their act together.

Cocka writes...

I wish Whirlpool had a spell checker etc. it's kinda painful to read.

I just realised, new member, mimimal details supplied, low post count, critical of Exetel, sound familar ??, seem to have seen this type of post previously.
mijoie writes... thier adsl 2 network gives me speeds that makes VOIP unuseable

Exetel doesn't have a network ??.

What exactly is this so called problem ???

What are you exactly using, what modem etc., also you have stated ADSL, ADSL2 but not ADSL2+, so what plan are you exactly on.

What have YOU done about it ??

I wish Whirlpool had a spell checker etc. it's kinda painful to read.

I just realised, new member, mimimal details supplied, low post count, critical of Exetel, sound familar ??, seem to have seen this type of post previously.

First up the beer is spelling
some more detail
<img src="http://www.speedtest.net/images/link80x15_2.gif" width="80" height="15" border="0" alt="Test your Internet connection speed at Speedtest.net">

The problem is bad speed and not just slow but not usable, but i can post here just.

modem billion 7404vgp
I also have a netgear dg834g and a billion 7402vgp all are showing the same speed, no speed
My line syncs at 4514900
SNR Margin 13.0 dB 16.5 dB
Line Attenuation 45.5 dB 30.0 dB
adsl 2
I have lodged tickes tono responce and ring back at 6pm or later but i can ring back due to a computer that makes you log a new ticket or hangs up.
Iget blame my line i have had 3 tecsoutfrom telstra replaces lines, new modems, new filters and done al the crap i need to do. but i have had the same problem as many other exetel users NO SPEED always under 1500.

My question to you is are you a rep for exetel or evenuse exetel?
Again like the trollers that had post taken off , maybe to many comments from you about stuff not todo with you.
Help iswhat i wont not personal attacks, i dont get why normal people over support big business no matter what, or do you get someting out of it?

curryman54 writes...

after switching to ADSL2+ their service is well below par in terms of speed.

What speeds are you actually getting ??, what speeds were you expecting ??, keeping in mind that ADSL2+ is 1500 to 18500 and anything in between, people have gone from an 8000 plan and have finished up with a slower speed, thats just the nature of the beast.
Have you chased up with Exetel that your profile has been actually changed from what it was before to a higher one, Optus have a habit of not doing it automatically, happened to me.
Have you done a full factory type reboot of your modem and re entered all your details anew with the appropriate settings for ADSL2+, some modems need to clear their memory of old info as it were when going to ADSL2+.

[URL=http://www.speedtest.net][IMG­ ]http://www.speedtest.net/result/2­ 67216597.pngIMG]URL]

I am getting about 1000kbps on average for a while, i just did this test and its about normal, i used to get 5k to 6k and its fallen away over the last few months.

I have done modem resets etc.

mijoie writes...

I have had it with exetel

It's obvious that you are pissed off at Exetel and nothing anybody says or does will change that. Sometimes it's best to pay the early termination fee and find an ISP that better suits your needs.

I'm not sure what Exetel can do about sub standard ADSL2+, other than stop re-selling Optus provisioned products. However, I'm sure there are many people that are happy with their ADSL2+ plans that wouldn't want that.

Vote with your feet and see how many do or don't follow suit. It's about all you can do.

mijoie writes...

I have done modem resets etc.

Have you done an isolation test? A gradual decline in speed may indicate phone cable and/or line filter deterioration. If you want to resolve your issues work with Exetel engineers, step by step, and see how it pans out.

I think you are all being unfair to the OP. There are a large number of posts at the exetel ADSL2 speed issues forum which indicate a low speed through the network.

curryman54 writes...

I think you are all being unfair to the OP.

Some people take the opinions of Whirlpool members with less than 10 posts with a grain of salt. You can't really blame them given how easy it is to create an account and post derogatory comments.

There are a large number of posts at the exetel ADSL2 speed issues forum which indicate a low speed through the network.

How do you define a large number? Why does it make any difference? If you are having issues, log a fault via Exetel and do whatever fault finding they ask.

Whirlpool isn't an official ISP support mechanism.

xnor writes...

How do you define a large number? Why does it make any difference? If you are having issues, log a fault via Exetel and do whatever fault finding they ask.

Whirlpool isn't an official ISP support mechanism.

No one said it was an 'official' support mechanism. It's not an 'official' support mechanism for many things yet people seem to find solutions on the forum.

The large number of complaints indicates both on this forum and exetels own forum indicate that these is indeed a problem network wide which exetel refuses to acknowledge. I don't have time to do an isolation test every single time exetel changes something that may or may not work. What is needed are solutions that they know work. These problems are not only occurring in off peak periods but also peak periods. I have logged a fault last Wednesday, and posted on their forums, yet have received no solution.

mijoie writes...

I have had it with exetel, blame everyone else and the customer, no tech support and slow adsl.

You have the power to change, if you want. I decided to change to a different provider, albeit I was $300-400 out of pocket, but decided I'd had enough, I was more than willing to pay that princely sum. You should decide what is the best determinate and act upon making your decision. I would urge anyone unhappy with their ISP to determine if it would not be unwise moving to a different ISP.

- NewcastleBoy

curryman54 writes...

These problems are not only occurring in off peak periods but also peak periods. I have logged a fault last Wednesday, and posted on their forums, yet have received no solution.

Would it not be easier to move to another ISP?

NewcastleBoy writes...

I was more than willing to pay that princely sum

Understandably if you pay more your bandwidth per user will be better. I have no doubt your Internode plan your on will work faster and less problematic than an Exetel plan. Unfortunately I'm personally not willing to spend $120 per month for an internet connection. With a phone line included that is $150 per month or $1800 per year. My plan is $50 per month or $600 per year. We both get about the same download limits but you can stream utube and I have to pause and wait. I have a painfully slow connection at times, something you will rarely experience. If my connection was bad all the time I would leave but it usually only happens a few days a month and it then is reasonable.

NewcastleBoy writes...

Would it not be easier to move to another ISP?

Does your Internode offer instant churn for ADSL2+ ?
No? Slow internet is better than no internet.

Then perhaps it is easier to wait and see what Exetel do.
The problem started up last Thursday and it has been announced that Optus are doing work tomorrow morning.

NewcastleBoy writes...

I have found my ISP exceptional.

Good for you. With Internode's exceptional subscription fees they had better be exceptional.

I prefer an ISP that provides a reasonable service for a cheap price.

What irks me is when a provider purports to be a premium provider but only gives a mediocre service.

Newcrest writes...

Does your Internode offer instant churn for ADSL2+ ?

Yes. SST/SSM transfers only have 5-10 minutes of downtime.

deeperblue writes...

Unfortunately I'm personally not willing to spend $120 per month for an internet connection.

LOL ... Obviously maths isn't you're strongest suit!

You're on a Naked ADSL2+ 8GB plan for $50/month.

An Internode Naked ADSL2+ 10gb plan costs $64.95/month.

That's an extra $14.95 a month - nowhere near $120 - for an extra 2GB of quota, and you get a MUCH better quality ISP in the process!

bradp writes...

LOL ... Obviously maths isn't you're strongest suit!

Not yours either. You seem to have conveniently forgotten the other 48gb that Exetel give on that plan.

Now what does Internode charge for a 56gb plan? I am not even going to bother to look it up.

NewcastleBoy writes...

I have found my ISP exceptional.
So have I - over 3 years now and still providing a great service

mijoie writes...

<img src="http://www.speedtest.net/imag­ es/link80x15_2.gif" width="80" height="15" border="0" alt="Test your Internet connection speed at Speedtest.net">
Can you fix the links so they work

bradp writes...

You're on a Naked ADSL2+ 8GB plan for $50/month.

An Internode Naked ADSL2+ 10gb plan costs $64.95/month.

Hilarious and obviously deluded.

Bradp (NOT an exetel user) I suppose we should forgive not knowing that Exetel has a 48GB off-peak download limit at the moment. (Either that or he is being deliberately deceptive)

A better (but still not perfect) comparison would be...

Internode Naked 55GB plan for $104.95 to Exetel's Naked 8GB+48GB 56GB plan for $50.

Simply embarrassingly expensive (for Internode).

And now with the choice of shaping with Exetel (similar to Internode); no wonder Internode supporters are so reactionary in Exetel's threads as it is getting harder and harder for them to justify to themselves the price they are paying for 'premium internet'.

Jaike writes...

And now with the choice of shaping with Exetel (similar to Internode); no wonder Internode supporters are so reactionary in Exetel's threads as it is getting harder and harder for them to justify to themselves the price they are paying for 'premium internet'.

I will justify it.. a clog free network virtually 24 hours, no slow down in the early hours of the night. Downloads at 1000kb/s or faster on 8mb/s, no torrents.

- NewcastleBoy

NewcastleBoy writes...

I will justify it.. a clog free network virtually 24 hours, no slow down in the early hours of the night.

Worth every cent? Maybe for you (but not for others)

Downloads at 1000kb/s or faster on 8mb/s, no torrents.

Theoretically impossible.

NewcastleBoy writes...

I will justify it.. a clog free network virtually 24 hours, no slow down in the early hours of the night

Your plan (as per Whirlpool details) costs $120 per month and you would definitely expect to get that sort of result.

mijoie -
If you have had no success in Exetel's support you are within your rights as a consumer to report your issues to the TIO (www.tio.gov.au)

bradp writes...

I don't care about any 'off-peak' quotas ... because they're of absolutely no use to me.

So you're quite happy to just care about what's good for you, but not give a hoot about what's best for the heaps of other people for whom it is an issue. Nice considerate attitude.

NewcastleBoy writes...

I will justify it.. a clog free network virtually 24 hours, no slow down in the early hours of the night. Downloads at 1000kb/s or faster on 8mb/s, no torrents.

And if you actually took advantage of those speeds, you'd use up your meagre download allowance in a week or so, and be stuck on a shaped speed for the rest of the month. NO THANKS. I signed up for broadband... not a glorified dial-up.

Jaike writes...

Worth every cent? Maybe for you (but not for others)

Agreed

Theoretically impossible.

Again, agreed

Midnight Rider writes...

So you're quite happy to just care about what's good for you, but not give a hoot about what's best for the heaps of other people for whom it is an issue. Nice considerate attitude

And at the same time, you do exactly the same thing by assuming that everybody is actually going to use all that off-peak quota.

How is that any different?

deeperblue writes...

all members of Exetel low quality.

Interesting point is, I think he's one himself unless he's "got out" of his contract ??

deeperblue writes...

I have no doubt your Internode plan your on will work faster and less problematic than an Exetel plan.
Actually... I came from Internode, and part of the reason I moved was because I was tired of paying a premium price for a service which wasn't all that reliable. My P2P speeds are only marginally slower, and I am getting far less drop out on Exetel than I ever had with Internode.

I have to pause and wait. I have a painfully slow connection at times, something you will rarely experience.
This is something that I experienced on Internode as well.

I still have an Internode 80192/384 as well as my Exetel 8092/384 connection, and more often than not my Internode connection experiences the same problems as my Exetel one.

I also found that if I did have problems (which I did to start with), I spent way less on hold waiting to speak to someone (two minutes actually compared to 6 hours for my last call back from Internode).

deeperblue writes...

The truth of the matter is most issues are resolved within a few days

That is unacceptable.

mypen writes...

That is unacceptable.

In that case every ISP in Australia has an unacceptable service, because there isn't a single one who can claim that they don't ever have issues that are not resolved within a few days.

"You can't ring Exetel"

Wrong, it's quite easy to talk to some one if you have to (as obviously some do or think they do), use the 9927 1000 number select option 2 and wait on the line and someone will come on and talk to you, but all they will do is take your info and log a fault for you and you can do that for yourself anyway.

whats the number for john linton or larry kaeto? Id like to ring them personally.

I am guessing no one here will have their personal number so I guess you follow the website instructions and call Exetel www.exetel.com.au/contact.php

mypen writes...

whats the number for john linton

johnl.blogs.exetel.com.au
Try that. It's not his home phone although he is on there pretty regularly (and you could probably deduce were he lives from reading his posts), or post in the exetel forum. Seems like he or someone who works with him reads that stuff.

:D

We are probably moving from bigpond to exetel 1500 / 256 kbps TELK plan soon, hope we dont have any problems.

was just wondering, if i upload a lot of torrents will Exetel throttle my connection constantly or only when i am uploading?

The-Soviet-Union writes...

was just wondering, if i upload a lot of torrents will Exetel throttle my connection constantly or only when i am uploading?

They throttle you when the network is busy (Downloads mainly, never heard mention of uploads actually). They generally don't care what your doing with your connection as long as the FBI, police etc don't break down there door.
And they target p2p stuff for the slowing down. So that'd be a yes to slower torrents in busy periods.