G'day all Right now I'm with Internode and mostly I play WoW
is there any TPG ppl out there playing WoW and whats your Latency
like. With Internode i get between 300ms to 400ms most of the time
and any other problems with TPG and WoW drop outs that sort of thing.
I've been thinking of swapping too TPG but yer would like to know if its a good thing or not from the ppl using TPG first.

thx guts for any help you can give

when me and my brother are both playing WOW we both get around 300ms each. And we dont have any dropouts.

Redadare writes...

G'day all Right now I'm with Internode and mostly I play WoW

You should REALLY have a look at this thread then!

/forum-replies.cfm?t=924388

Internode are the only ISP who have their own gateway for WoW ... and it makes a BIG difference to your ping times!

Mine varies - between 350 and 750ms

Rgds

Edit: Right now, 7:00pm Brisbane - sitting @ 619ms.

Anyone on TPG just get DC'ed from WoW? A couple of other guildies (also TPG) and can't get back on either :(

yea.. can't connect now, disconnected 10 mins ago and can't connect

Yeh, i can't connect either.

Same. Not happy i had this problem with optus for months thats y i changed over. been great other than this tho for the OP

Yup cant connect

neither, delaying my leveling to 70 >< (67atm)

Nice work TPG what a pathetic network slowly but surely every night is getting worse with my gaming experience, tonight has to be the worst one out of them all especially when I was raiding Illidan then to find myself D/C and still not be able to reconnect.

Fix your network up this is starting to become a issue every night.

Yeh this is bullshit, right in the middle of a BT raid as well :(

wow.. this is getting really annoying. how long does it usually go for? I thought I had troubles with my home network or something. at least now i know im not alone

Anyone called there HD yet?

rant rant rant

yes its down for me aswell

I was in the middle of a BT raid as well. Not a happy camper. Hope they fix it soon. Have to listen in on vent while they down bosses. :-(

mmm, this sux. "No reported fault" on the service status page.
Guild waiting in MH and getting impatient. I'm getting livid.

Hunter555 writes...

Have to listen in on vent while they down bosses. :-(

I know exactly how you feel!

Edit: crap just tried calling there HD, there closed as well :(

Yep, same thing with me.

Dropped out after an IC wipe in BT... now listening to them :(

I'm thinking iinet is looking better and better.

Format Freshness writes...

Anyone called there HD yet?

Who are you kidding?

The helpdesk is based somewhere else in the world not in Australia and the english they speak is horrible, then to have the conversation delayed by X amount of time doesn't help either.

Anyway half of them won't know what you're talking about and will probably blame it on your modem then to say for it to be rebooted.

This problem is a definate issue with there upstream provider and needs to be fixed by a Network Administrator.

root@homestar:~# tracepath -n 12.129.224.115
1: 60.241.227.121 0.154ms pmtu 1492
1: 10.20.20.252 39.964ms
1: 10.20.20.252 40.603ms
2: 202.7.166.199 39.906ms
3: 202.7.162.141 39.607ms asymm 2
4: 202.7.162.77 40.662ms asymm 3
5: 202.7.162.193 41.080ms asymm 3
6: 207.114.154.9 197.324ms asymm 4
7: 64.129.248.17 198.306ms asymm 4
8: 12.123.12.6 767.515ms asymm 11
9: 12.122.19.73 770.583ms asymm 10
10: no reply
11: 12.122.19.130 764.033ms asymm 8
12: 12.127.3.185 751.830ms asymm 6
13: 12.122.255.74 761.023ms asymm 7
14: 12.129.193.246 759.579ms asymm 8
15: no reply
16: no reply
17: no reply

Im so glad I checked here! (Kinda)

I cant log onto wow either.

tracert and ping both time out.

Same, something is broken in the TPG world somewhere... Has anyone called them yet??

C:\Users\xxx>tracert www.worldofwarcraft.com

Tracing route to worldofwarcraft.com [12.129.242.22]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 23 ms 23 ms nme-pow-ibo-tit-1-loo-0.tpgi.com.a­ u [10.20.20.56
]
4 22 ms 21 ms 23 ms bri-pow-ibo-cup-1.tpgi.com.au [203.213.7.208]
5 23 ms 22 ms 22 ms bri-pow-ibo-zeu-1-ge-2-1.tpgi.com.­ au [203.213.7.
193]
6 23 ms 22 ms 23 ms bri-nxg-ibo-zeu-1-pos-7-0.tpgi.com­ .au [202.7.162
.29]
7 37 ms 37 ms 38 ms syd-nxg-ibo-zeu-2-pos-7-0.tpgi.com­ .au [202.7.162
.17]
8 191 ms 192 ms 190 ms 207.114.154.1
9 193 ms 193 ms 193 ms peer-01-so-0-0-0-0.snjs.twtelecom.­ net [64.129.24
8.17]
10 * * * Request timed out.
11 * * * Request timed out.
12 * 752 ms 750 ms cr1.la2ca.ip.att.net [12.122.3.122]
13 * * * Request timed out.
14 * * * Request timed out.
15 * 748 ms 749 ms 12.122.255.74
16 * * * Request timed out.
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

Byron C. writes...

Who are you kidding?

You need to start somewhere.

Play my alt all day, from level 51-55 (almost 56) including an ST run. Log over to my main to go to ZA for a timed bear run, we get to the last part of the gauntlet before eagle boss and d/c ... /sigh

Anyone else have major issues last night as well ? between 9 and 11.30 (when I gave up) was d/cing every 10 mins or so.

It is ridiculous! I get to the Realm List at best!

Format Freshness writes...

You need to start somewhere.

They would be the last place I would ever call for help.

Having worked on a ISP Helpdesk as well the last thing anyone on the desk would know about is a game, unless they have actually been trained because they are hosting there own server farm.

This is unusual, I thought most ADSL providers go though Telstra anway? How come others arnt having the same problem?

Byron C. writes...

They would be the last place I would ever call for help.

Then for this problem who would you call?

Meh, its closed anyways...

Technical Support:
Mon-Fri
8am-midnight

Sat-Sun
9am-9pm
Public holidays 9am-6pm

Phone: 1300 360 855

The physical ports at the exchange are owned by Telstra, unless you have your own DSLAM then It's just housed by them all the big ISP's though have there own routing and bandwidth to travel around the place.

Format Freshness writes...

Then for this problem who would you call?

No one, I would troubleshoot the problems myself.

Byron C. writes...

No one, I would troubleshoot the problems myself.

As you can see its happening for people all around in Australia so it points to a problem at the ISP end. So your own troubleshooting will be in vain.

Thing is, a guildie lives on the other side of town, same ISP, but is still on and fine ...

im with tpg adsl2+ (brissy) and can't log into WoW either. i figured i would +1 for the thread.

Sorry Byron C,

But I am going to have to agree with 'FF' and say this one is a little out of our troubleshooting ability and will be in vain.

I hate you TPG.

In melbourne, on TPG, strange. can't log on to WOW or see www.worldofwarcraft.com... but other us and uk sites work fine....

It's not rocket science to troubleshoot these sorts of problems to see exactly where the problem is at.

Anyway lots of customers effected with a huge TPG WOW hate thread clearly points the problem to the ISP, the idiots will eventually figure out the issue and resolve it.

As from a customer point of view, not happy yet again.

W00t im in.

Yea back in too seems like all the packet loss is gone so lets see if thsi holds up.

And its off again...

Sigh i have droped out again. Anyone else ?

yuckko.. not very nice =(

Do TPG reps still read these forums?

If so, could you please look into this before tomorrow night?

::Edit - added another trace to see if that helps ya.

C:\Users\xxx>tracert us.logon.worldofwarcraft.com

Tracing route to us.logon.worldofwarcraft.com [12.129.232.109]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 23 ms 22 ms 23 ms nme-pow-ibo-tit-1-loo-0.tpgi.com.a­ u [10.20.20.56]
4 22 ms 24 ms 22 ms bri-pow-ibo-cup-1.tpgi.com.au [203.213.7.208]
5 22 ms 23 ms 23 ms bri-pow-ibo-zeu-1-ge-2-1.tpgi.com.­ au [203.213.7.193]
6 22 ms 23 ms 22 ms bri-nxg-ibo-zeu-1-pos-7-0.tpgi.com­ .au [202.7.162.29]
7 37 ms 37 ms 37 ms syd-nxg-ibo-zeu-2-pos-7-0.tpgi.com­ .au [202.7.162.17]
8 192 ms 192 ms 193 ms 207.114.154.1
9 193 ms 192 ms 194 ms peer-01-so-0-0-0-0.snjs.twtelecom.­ net [64.129.248.17]
10 * * * Request timed out.
11 * * 659 ms cr2.sffca.ip.att.net [12.122.19.13]
12 * * 666 ms cr2.la2ca.ip.att.net [12.122.31.133]
13 * * 659 ms tbr2.la2ca.ip.att.net [12.122.19.198]
14 * 666 ms * 12.127.3.189
15 * * * Request timed out.
16 660 ms * 657 ms mdf001c7613r0004-gig-12-1.lax1.att­ ens.net [12.129.193.246]
17 * * * Request timed out.
18 * * * Request timed out.
19 * * * Request timed out.
20 * * * Request timed out.
21 * * * Request timed out.
22 * * * Request timed out.

off again.

So pathetic.

Down again and not working.

Same here, down again, very sucky!!!!

+1 down again here too

Yep down again too ... /sigh might call it a night

Yep, down again... in the middle of something too :(

Another one here.

connecting
authenticating
handshaking
disconnected
connecting
disconnected
connecting
authenticating
disconnected
connecting

Also down again..

Mine's stuck on success.

ya down too

Im calling it a night...

If you want to quickly see if the problem is fixed without having to wait at the logon screen just try to go to worldofwarcraft.com. I found you can't access it till they fix it.

Also I think I'm going to be switching to iinet after being a tpg customer of 4 years. :-/

Allso getting dico's. lotta lag on by bro's tpg suckie connection.

Now it logs in.
I get stuck on the zoning in screen.
That's just p#$fter.

Now im back to not being able to log in.
Yay

Is it just me, or do you feel like switching to an ISP that has 24/7 support and a guaranteed uptime greater then 95%? Yes I am venting, but when you're the MT (with a great deal of resposibility) and your half way through a raid, you look pretty stupid dc'ing half way through a fight and not been able to come back on!

TPG has actually been really reliable for me in WOW for the last 9months or so but I know how you feel, I screwed over an SSC raid really badly a long time back when it did something similar to what it is doing right now. Nothing like wasting 24 other peoples time! :)

Yep,
Things like the actual connection dying, don't happen often.

It's usually only little things that don't work. Connections to certain servers/websites not working on TPG when it clearly works for everyone else. This is actually worse, because then they don't care to fix it (and certain people like the guy below can pretend theres no problems and the isp is perfect).

Badsamaritan writes...

Is it just me, or do you feel like switching to an ISP that has 24/7 support and a guaranteed uptime greater then 95%?

Does any such ISP exist? I'm sure every ISP has gone down at some stage, even for extended periods, and yes that would have d/c your WoW. Have some perspective, it's a videogame.

I work shift work, so I notice my tpg going down sporadically, either dns related of PPP authentication isssues. Although for a while now it's been relatively good. As a loyal customer of tpg for 5 years, I'd love an open any time support number. Please tpg read!! I don't really want to change lol.

Use to do work like the likes some of the top 500 fortune companies. I was in our contract 99% uptime :)

Badsamaritan writes...

I was in our contract 99% uptime :)

Any Australian ISP's?

I doubt any of them would be stupid enough to offer that because if there's a Telstra problem, which is out of their control, it affects everyone.

Yeah my WoW is down. This is getting to be ridiculous. Honestly they are barely providing the service I have paid for.

And to rub salt in the wounds Internode now have a FREE 'lowerping' service that is reducing Internode players ping to about 150-200. On TPG I never get anything better than 500.

I dont know how TPG hasnt become synonymous with the likes of DoDo.

Ok i'm back in. (see bitching gets stuff fixed).

Only to find I'm kicked from my new guild for disappearing during a run.

yoble writes...

And to rub salt in the wounds Internode now have a FREE 'lowerping' service that is reducing Internode players ping to about 150-200.

Join Internode? Especially if TPG is

barely providing the service I have paid for.

I would. Right now. Were it not for the fact that I have signed a contract for a service I do not believe I am recieving.

terryhau writes...

Only to find I'm kicked from my new guild for disappearing during a run.

bl.

But it sounds like a crap guild that kicks you out for having a disconnection.

yoble writes...

I would. Right now. Were it not for the fact that I have signed a contract for a service I do not believe I am recieving.

Two options.

1) Pay out the contract and leave. If your service is honestly that poor, I would do the same.

2) If you believe that you aren't receiving the service that you paid for, and is stipulated in the contract, take TPG to court.

Both involve me forking out more money. Unfortunately.

Marxx writes...

But it sounds like a crap guild that kicks you out for having a disconnection.

Yep guess what i did.
Went to realm forums to bitch about them.
Hey, It's what i do

Hi All,

To those still experiencing WoW issues, please provide the following data:

1. username
2. exchange and state
3. plan/package
4. Traceroute to a WoW server

...then email to forum_admin@tpg.com.au

We'll check further.

Hope for your utmost patience

Regards,
EC

Ian C writes...

4. Traceroute to a WoW server

Anyone have any IP addys of the servers?

Here's an Oceanic server for you, It's the IP Address for Aman'Thul.

12.129.224.115

Hmm I'm having issues connecting and maintaining a connection to WOW now :( Shot off an email, could you please take a look.

People..

Not all is that bad with TPG and WOW.

I'm a new customer connected to Parramatta exchange. My downstream speed is 19080kbps!

My ping times to WOW oceanic servers is a 300ms - 450ms constant. Very playable considering my last ISP was hovering around the 2000ms mark (Letsgo).

Overall happy with the speeds of TPG, only gripe is that their IPTV support sucks! I still cant get IPTV to register!!!

For 5 years I was on Bigpond cable. I've been playing WoW for 3 years now and moved to TPG last year.

Why did I move?

TPG has their own ADSL2+ routers in my exchange. They charge me $30 less than Bigpond for twice as much download data (and upload data is free) and they have minimal dropouts.

YES, Bigpond cable used to suffer more dramas for me than TPG does.

Now, I am about 3.2km's away from the exchange so my speeds are not the fastest you can get but I have very little in WoW latency issues. On average I sit at 280-320mS.

Sure, every now and then I'll get a lag spike or a disconnect, but it's a lot more stable than cable every was...

As for Internode, I have friends who use them and have no issues at all...