Whirlpool

It would be useful and informative if people changing over to Adam N ADSL could describe their experiences here.
It could help highlight any problems and issues that Adam could be made aware of.
I am considering changing over at the end of the school holiday break.

I'll post mine here then. I signed up on the 21st this month (april). Customer surname Nagy (Given name with this whirlpool account is not the same), please put me on the super fast express NakedDSL list, and connect me tomorrow so I can give you the best customer feedback in the history of whirlpool :) lol

Note estimated time was 10-20 working days. PS you love me Adam cause I used to be a member of Adam BBS and i hated distributor bbs, lol but I once got banned temporarily by Greg for email bombing someone.. Hehe I was a teenager then of course much more mature now.. Man my first experience with the internet was when it became accessible through Adam BBS.. Also I used to download demos in the amiga section. Different lifetime. Am I the only one left? :)

Hi thanks Michael for your comments.
Please keep us up to date as to hpw things go.

As I have posted in the other thread, I signed up on April 18th and received an sms yesterday, advising the installation will be on May 9th.

Will update.

Hi Kelea, thanks for the info. I will watch with interest.

Hi Guys,

I registered on the 13th of April, and received an SMS saying tech would be out on the 30th of April to configure connection.

Will keep you posted on progress....

Well, here we are, it is the 30th of April and......

as promised NDSL line is up and running!!!

Now enjoying ADSL2+ speeds, and the process was painless and delivered on time (in fact a couple of hours early).

Congrats to Adam, the Testra tech, GOD, and my wife for letting me change-over!

I'll post speeds up and down + ping when I get home and have a look.

Good to hear that your connection went well and you are connected.
What speeds are you getting and what was it before??
What VOIP provider are you using??

how long down time did you experience?

ham2k writes...

how long down time did you experience?

thedogzeus writes...

I registered on the 13th of April, and received an SMS saying tech would be out on the 30th of April to configure connection.

thedogzeus writes...

Well, here we are, it is the 30th of April and......

as promised NDSL line is up and running!!!

Please learn to read the thread entirely, you dont have the excuse that it is 20+ pages long currently, as it is not! :)

I'd like to know how much down time there was too, if you already had adsl & with who.

Down time equalled about 5 minutes, while I coached my wife over the phone on how to change passwords on the router.

Speeds are not super quick, but I think that may have something to do with my old DSL-502T modem that was not originally ADSL2+ capable. I think the firmware update that supposedly enables ADSL2+ speeds may not make up for the old architecture of the modem. For this reason I wont post speeds yet as I dont think they are a true indicator of the line.

I have ordered a new Billion 7401 and will post true speeds once installed.

Formally with AAPT, and never had an issue with their provision of service, however their customer service went from great to very poor in a short space of time and played a significant part in deciding to jump ship to Adam.

thedogzeus writes...

Down time equalled about 5 minutes,

Really - that is terrific.

I guess you had an ADSL2+ connection with Adam already to have that fast changeover.

It probably also makes a big difference when Adam are using their own infrastructure to enable Naked DSL.

I have ordered a new Billion 7401 and will post true speeds once installed.

That will be interesting - do keep us posted.

thedogzeus writes...

Down time equalled about 5 minutes,

Does this mean that you only lost your lost your internet connection for about 5 minutes??
I understood that you would loose your phone and internet connection for up to 20 working days?
Even if you were already connected to Adam ADSL2+, which I am.

picard writes...

I understood that you would loose your phone and internet connection for up to 20 working days?

If I remember correctly, you will only loose your phonephoneline* for about 5 minutes while a jumper tech at the exchange moves your line.

Whoops, I was refering to about ADSL2+ (SSS) not ULL -_-

Darkarnium writes...

If I remember correctly, you will only loose your phone for about 5 minutes while a jumper tech at the exchange moves your line.

Err.. if you're going to naked DSL... you lose your phone permanently...

thedogzeus writes...

Down time equalled about 5 minutes, while I coached my wife over the phone on how to change passwords on the router.

so did you put in a new (second)phone line?

Mobile phone?

Am I right in assuming going to Naked ADSL requires a change of phone number? If so, that seems the only down side to me...

jp1 writes...

Am I right in assuming going to Naked ADSL requires a change of phone number?

Telstra wont even let you keep your number when you move suburb, no way will they let you take the number you are renting off them to a VOIP service.

remember mobile phone portability...eventaually there will be full portability between carriers for landline/voip numbers

I forgot to update that I recieved and SMS saying the connection will go ahead on the 13th of May. So far its all proceeding within the suggested time frame. So I am happy, though of course I can't wait to dump my crappy 512kbps adsl :)

Just to clarify, my ADSL 512k service with AAPT remained up until the Telstra tech came out and configured my line to ULL. At that point the phone and internet were dead. I immediately configured the router to Adam settings and was up and running within 5 minutes.

I assume everyone's experience will be a bit different, but principally I think your existing service should remain connected until Telstra come out. At that point it is just a matter of configuring your router/modem, or waiting for you modem from Adam (2 days).

Still waiting for my new Billion, but I'll post as soon as it arrives.....

Thanks thedogzeus for your update, it is appreciated.
Did your current modem have any problems being configured for the Naked DSL connection??

Is anyone aware of modem issues being configured for Naked DSL connections??

only different setting would be voip compatible modems, and even then the adsl configuration would be identical.
communitynet
ppp
voip
done

remember mobile phone portability...eventaually there will be full portability between carriers for landline/voip numbers

there is no way, your landline number indicates a geographical location. a lot would have to change before you can take your landline number where ever you go, it will never happen with POTS.

Originally on Adam ADSL+2 20Gb plan

15/4/08 - Signed for Naked DSL 25Gb plan for paid $75 for 1yr contract

18/4/08 - ADSL disconnected.

23/04/08 - Received text stating naked DSL installation appointment is scheduled for 12/05/2008. this is apparently where a serviceman comes to your home to test the line.

Was advised by adam that my home phone would be disconnected last week. It has not been as yet.

For those people who can't count - 24 days without internet. 5 minutes; wouldn't that be great!

Wife and kids not happy. Expecting the savings to be worth it.

Filthy1 writes...

For those people who can't count - 24 days without internet. 5 minutes; wouldn't that be great!

The process is quoted as taking 10-20 working days, not 5 minutes. The 5 minutes people are talking about is the time it takes once they are notified their NakedDSL is connected to getting up and running again.

18/4/08 to 7/5/08 (today) is actually only 14 working days so far. Your appointment on 12/5 makes it 17 working days, still within the quoted time period.

Was advised by adam that my home phone would be disconnected last week. It has not been as yet.

You might want to follow that up with the helpdesk, via phone, to check that it's not an issue or will delay the process further for you.

I didn't indicate any geographical changes, just portability between the carriers

Yep, you got it Calla, just change PPP settings and bingo you're away. Haven't got my VOIP modem yet but config for VOIP settings are pretty sraight forward also.

Download speeds last night, with my crappy bridge to router setup were just topping 300kbps on PeeringSA.....not too bad at all in my opinion!

Well tomorrow is the day it is supposed to be coming on!

However my ADSL2 Modem won't arrive until Thursday! I understand the reasoning behind this, ie problems connecting, some sort of cancellation etc, hassle of getting back modem.. But it looks like I will have to try and borrow someones modem for 2 days! My current modem is embarrassingly crappy, only supports upto 3mbps :)

Honestly, most things don't excite me anymore. Birthdays, Christmas: pfft.. Hot girl? Pfft I'll deal with her after my pizza :) But when it comes to getting new internet I become a kid again :)

MichaelN writes...

Honestly, most things don't excite me anymore. Birthdays, Christmas: pfft.. Hot girl? Pfft I'll deal with her after my pizza :) But when it comes to getting new internet I become a kid again :)

LOL - I agree with you on all but HOT GIRL v INTERNET - tough choice :)

Hope all goes well for you tomorrow.

I'm connected. All went as scheduled! Awesome!

yeah see i have this problem , i want to go adam naked adsl2+ but they said i might be offline for 10- 20 working days..... and one doesn't have a dial up modem not to mention sharing a dial up account with at least 1 note book at a time would be a PITA. < not been on dial up for over 5 Years)

it could be done but still very painfully slow....

any suggestions should i bite the bullet and go for it before my next billing cycle and then just deal with being offline / on dial up for that long or hold out for longer ..
grrrrrrrrrrrrrrrrr.

not to mention i need to buy an ATA aswell and get some rewiring done while this is happening..

anyone switched over and had to wait that long ? i'm on like 400 meters from the glenunga exchnage

Also did the Telstra tech do anyting inside the house or to the network Boundry ?? or just work in the outside pit ???

Modem has arrived! VOIP setup with AdamTalk.....piece of cake.....VOIP service and quality = excellent!

Let me just plug the Billion 7401 router, it is brilliant, fully optioned, easy to setup, advanced config if required, excellent wireless range, superb!

Downloaded XP SP3 last night (have tried on 4 PCs to get this working, running tally...0/4 :-( ), download speed from microsoft just topping 400kbps.

Haven't tried my fax yet, last thing on the list to do.

To sum up, I cant fault the transition to NDSL and the service+speeds are even better than expected. For me it has been a wholly worth while exercise.

Good Luck to everyone else who's changing over!

Signed up on 23/4

Received SMS saying connection scheduled for 13/5

Called up last night to check on account status as on the Members Services page it states:
Account Name: EZDial
Account Type: Dialup
Quota: 70 MB Per Month

Which struck me as weird and as I wasn't at home, I wanted to find out if my line had been activated. Was advised that I had line synch and it would all be running once I sign in with my username / password.

Unfortunately when I got home I was unable to sign in (although line synch appears to be there). Account type details are still displaying wrong so it looks like I'll have to make another call today to find out what's going on.

Just received another SMS notifying that my installation is complete and including my logon / router setup details. I didn't know I have to suffix my username with @adam.com.au... That'd do it. Also my account details are now correct on the page.

Looking forward to getting home and retesting some brand spanking new N ADSL!

Just an update - NDSL was installed as per appointment time. No one actually came to my house as there has been an exiting phone line in the past.

Received modem about 2 working days later - everything up and running fine!

Also tried AdamTalk and was happy with the call quality and the great calling rates.

Happy customer here!

Thanks a lot Adam!

Hi all. My experience so far:

1. Signed up online for upgrade to naked DSL on Sunday 18th May
2. ADSL connect terminated within a couple of days - Wed 21st from memory

And that's it so far. I reckon I am now waiting for telstra to disconnect the land line at the exchange so Adam can connect the ULL (or is it UUL?).

So no pain, other than not having internet at the moment at home. Which IS a pain. Especially for my wife, but that's another story ;-)

Syrilion

Thanks Syrilon for the information. Let us know when are connected.
Have you had your actual phone connection disconnected???
Picard

well

i ordered my naked adsl a little over a week ago and its been rejected twice

first time i had street instead of avenue, so the service address did not exist
second time i had townhouse instead of unit, they have it listed as a unit, when clearly its a townhouse, service address was correct, just the house type, so telstra reject it again 'service address does not exist'

sigh

3rd time lucky maybe ?

Hi Picard. No change at this stage. Our phone has not been disconnected yet - 9 working days so far (including today). My wife is a bit anxious - she keeps telling me to ring Adam, but I see little point at the moment.

From reading some of the forums today - I am now thinking that the phone line will be disconnected at the last stage of the process. So when the line is disconnected, I figure I should be able to fire up the modem and start surfing/making calls etc...

What would be good (if any one from Adam is reading this) would be a progress tracker in the members area of the Adam site. This way I would know what is happening, and I could placate my wife ;-)

Hi Syrilon, thanks for keeping us informed.
I am considering changing over as well.

Yay! Finally have internet back, as of Friday 4th July. So that's about 7 weeks, which I am not happy about.

But I still have no VOIP yet. They are checking on that now.....

What was the cause of the extra delay? *is curious*

I'd be jumping on the Naked DSL bandwagon if the change over time wasn't so long. IMO it's not worth saving ~$11.95 a month if you're without the internet for >2 weeks.

Can anyone tell me if they have recieved any speed increase by going to Adam naked ADSL from Adam Direct ADSL2+? As in have checked their modem connection speeds (either logged into the modem or on the performance profile page) before and after transition to naked dsl.

My line of thinking is going down the path of not having a analog phone line therefore eliminating potential noise on the phone line? And possibly not needing a filter etc. Maybe is doesnt chage a thing but, hey!

There is a possibility (read: no guarantee) of a speed increase and I have seen a couple of instances in which this has happened, however, it will all come down to individual line conditions, as always :)

I signed up Monday night via the internet 14/7 I have not had any contact as yet as to appointment date etc but i imagine theres a few applying at the moment! and its only been a couple of days. I will keep you posted
not sure of my speed at home at the moment i will check and post here the results before and after change over.

I switched from Telstra cable to Adam naked DSL recently. No downtime for obvious reasons.
Line test appoint 26/05/2008
Completion on 28/05/2008

The router I purchased was a Netgear DG834
I had low SNR and low download (7Mbps)
My dad installed Cat 5e throughout the house
Much better SNR (6.5) and much better download (11Mbps)
For some reason after adding the line filter (which isn't needed) my SNR increased (7.5) and funnily enough I could get better download (12Mbps).

I decided I want to take full advantage of the VoIP so I bought a Billion 7404VGOP.
Voice through Adamtalk is the best thing I did. Talk about cutting phone bills further (not that I had use of the phone line in the first place, but have reduced my and my wifes mobile phone bills).
Line quality is great and if you need help with config, the Adam helpdesk very helpful.
Unfortunately, with my Billion, the download speed had decreased to 10Mbps but I'm not complaining because I have a relaible connection.
The good thing with Adam is also that you have a performance profile which can be configured depending on the quality (SNR) of the line. I am able to run it at Adventurous setting with no problems.
Upload is quality (1.1Mbps).
:)

Internet dropped out sometime friday 18/7, so thats 4 days from sign up to losing the connection. Hopefully i will get an sms soon stating the appointment date for the telstra tech!

Cheers wotnot, good luck.
oh did you make a note of what speed you were connected at before you lost connection?

R3PT1LE writes...

Cheers wotnot, good luck.
oh did you make a note of what speed you were connected at before you lost connection?

yes my speeds fluctuated a bit lowest was 8000 highest i ever saw was 1200, but most of the time it was around 9500

Adam naked seems to work (oh my god), and set up happened exactly when I wanted it to. So my advice would be plan ahead, like around 2 weeks ahead, and you should not notice much of any disruption in service at all (me moving house probably helped too, but meh giving early warning as possible can't hurt in all circumstances).

Only using soft phone at the moment though, so we'll see.

I love it how you seem surprised that Adam would sell a service that doesnt work.

wotnot writes...

Internet dropped out sometime friday 18/7, so thats 4 days from sign up to losing the connection. Hopefully i will get an sms soon stating the appointment date for the telstra tech!

Great news today... just got the sms from Adam to say the appointment date will be the 1/08/08 so all going well i should be back online at home with NDSL on the 1st!
So thats 13 days from the day I applied online to the connection date very well done Adam!!

I would love to change over to Naked ADSL2 but to change over from the ADSL2+ on Adam that i am now is going to cost $150 just to change and then i have to find and purchase a telephone adapter which from research will be another approx $130... all up = $280.. Unfortunately too pricey for me atm :(

I was thinking of changing to Naked DSL... only thing stopping me is the downtime...
I REALLY don't want to be without internet for 2 – 4 weeks like the Adam man on the phone said (10 – 20 working days)
So for the time being i guess I will just stay with Adam's ADSL2+

still trying to figure out if it is really worth my while to change

still trying to figure out if it is really worth my while to change

54.95 – adam 20gb adsl2+
40.00 – Telstra line rental + calls (i call NZ alot)
9o.oo total per mth
69.95 Adam naked 25gb + free voip and $5 worth of
calls

that puts us $30.oo a month in front not counting calls to NZ and i would be very surprised if i spend more than $10.00 on that (9c per min atm) as i will be using VoIP

my phone bill including rental is about $25 as i dont make any calls – only there for ppl to call me... my concern is the fee to upgrade and the time I will be without internet – I've been told $150 fee and 2 – 4 weeks without internet

if i really want to save work are willing to put me on an internode plan for nothing (only reason I haven't is I am still in contract with Adam and don't want to pay to end the contract early)

Can anyone tell me whether a tech actually came to their house during the connection process?

I'm not 100% certain but I believe it's similar to ADSL 2+ setup:

As in they don't need to attend your house – it's all done via the exchange.

They have specifically told me that "someone over 18" needs to be at the house all day on the nominated day in case the Telstra tech needs access, so I assume that they do need it in some instances. The house already has a phone line from the previous tenant.

It will depend on what work actually needs to be done for the Naked DSL service to be provisioned.

Reconnection to the MDF, new lead-in. It's a precautionary measure and for $109, it's certainly better to be safe than sorry.

Michael Dyrynda writes...

It will depend on what work actually needs to be done for the Naked DSL service to be provisioned.

Reconnection to the MDF, new lead-in. It's a precautionary measure and for $109, it's certainly better to be safe than sorry.

The problem is that for someone who works it's extremely unreasonable to expect them to be home for the whole day on a weekday on the off chance that something does need to be done, and whilst Adam is blameless in terms of the requirement, they are also the only one who can take it up with Telstra.

Surely Telstra or Adam can check whether a suitable phone line has previously been installed to the house?

As for the $109, once again, if it were me dealing direct with Telstra and they refused to give me an approximate time for the visit then I would take them on over that fee, but Adam is the one dealing with them.

At the moment I am thinking I am going to have to leave a note with my number on the door asking them to call me if they need me to attend to let them in. I am only about 5-10 minutes away, so surely that is reasonable rather than sitting there all day.

Patrick Bateman writes...

At the moment I am thinking I am going to have to leave a note with my number on the door asking them to call me if they need me to attend to let them in. I am only about 5-10 minutes away, so surely that is reasonable rather than sitting there all day.

I doubt this will happen. If a tech arrives at a customer's premises and there is no one present, chances are they will move to their next job on their TOW and leave with no calls having been made. Also, in regards to costs, I found this just now looking for some documents on the ACCC website. Although not completely related, it's an interesting read never the less.

http://www.accc.gov.au/content/item.phtml?itemId=729039&nodeId=dbcdfa43cc7a84c9ecfe4c1ec6da915d&fn=Telstra.pdf

Darkarnium writes...

I doubt this will happen. If a tech arrives at a customer's premises and there is no one present, chances are they will move to their next job on their TOW and leave with no calls having been made.

I'm afraid that at some point I regard this as becoming Adam's problem – if I offer a completely reasonable and mutually convenient option and they reject it, I refuse to be penalised, and unfortunately for Adam, they are the ones I am dealing with, not Telstra.

Sounds like Naked DSL isn't really an option for you then Patrick :(

Hoping someone can please clear up some confusion for me... I'm having a little bit of trouble parsing the Adam Naked DSL info page.

Basically, I'm a current ADSL2+ customer, thinking about switching over to a Naked plan. I started going through the process on the Adam Member page, and was only offered a list of options corresponding to the "Supply Own Modem" column of the setup costs table ($150 no contract / $75 for 1 year /$0 for 2 years).

My question is, do these options still include the Netcomm V220 VoIP adapter and the DECT phone for "free"? I don't really need the modem (I have a WAG54Gv3 which should be fine for VoIP, afaict), but I do definitely need the VoIP adapter, so if that doesn't come bundled I have a incentive to make the switch at this stage. Part of the my motivation for going Naked is that (if I've got it right) on top of a monthly saving, I won't incur any setup costs at all if I took the 2 year contract, so I want to make sure that's the case before I commit. Don't want to have to shell out for a VoIP adapter – or at least, I want to know if I'm going to need to before I decide.

Also, if anyone who is using a WAG54G (v2 or v3) with Naked DSL and/or AdamTalk can confirm that it does work, that'd be cool too. I don't see any reason why it shouldn't, but it wouldn't be the first "surprise" in my WAG54G journey...

Thanks in advance.

Well, I figured I would add my experience.
I rang up about the 25th of June and applied, easy as pie.
I got an SMS saying connection date was the 11th of July.
Nobody came to my house but I was connected on the 11th.
2 days later I received my netcomm package in the mail from Adam.
Setup was easy, for the modem and voip, although at first I plugged the ATA and a pc into the router, later I discovered you need a pc plugged into the ATA to set it up properly.

Sync speeds are slightly better than what I had before going naked.
CommunityNet was easy to setup.

All up, I'm very happy, I just miss my old 150gb of usenet I used to get with Blitz.

Schlampe writes...

Sounds like Naked DSL isn't really an option for you then Patrick :(

I assume it would be this way with ADSL connection, wouldn't it? I either have to get a phone line + ADSL or naked ADSL, either way the same silly requirement is going to be imposed.

Still looking for an answer to my query above... basically, can someone please tell me whether the Netcomm VoIP adapter is included for free when you change from an Adam ADSL2+ service to an Adam Naked plan? It's not really clear to me from reading the webpage. TIA.

hereschenes writes...

can someone please tell me whether the Netcomm VoIP adapter is included for free when you change from an Adam ADSL2+ service to an Adam Naked plan?

For new customers, Yes. Existing customers, No.
Reason? To be honest, I have no idea. Ask Adam Internet for that one.

As for how you can get around that... as I see it... if you close off your current account with Adam completely and open a brand new account... they would see you as a "new" customer, yes? And hence, you would be eligible for the free hardware... no?

In regards to if a WAG54G will work with Naked DSL... Any ADSL2+ modem should work as long as it complies with the settings on their advanced settings page (under the support tab on their website)

You should find that because it runs on Adam Direct, it'll be similar to ADSL2+, as a matter of fact, i recall seeing a promotional brochure at the tech show that listed Naked DSL having ADSL2+ down for the speed... so therefore it would be assumed that while the line will be dead for phones, fax, foxtel, monitored alarm systems etc... that the modem would still work as per normal as it doesnt require a dial tone... and thats the only difference?

Hence why regular ADSL2+ modems that previously worked with Adam Direct ADSL2+, would still work with Naked DSL. Should be able to keep your existing setup.

According to their website, they stock a V220 ATA. Harvey Norman (Netcomm gear is hard to come by, you generally find NetGEAR which is hardly the same) and dick smith if you speak to them.

Hope it helps.

Darkhound writes...

For new customers, Yes. Existing customers, No.

Thanks for that Darkhound. Kinda annoying really, being penalised for being an existing customer! I'm sure their marketing boffins have their reasons though, and aren't going to be swayed by some random dude complaining on Whingepool.

I'm confident that the WAG54G will be fine with NDSL, I was just wondering about the VoIP side of things as I'm not particularly up with how that works... I've read of people on other ISPs using it for VoIP though, so I'm sure it'd be fine.

As for how you can get around that... as I see it... if you close off your current account with Adam completely and open a brand new account... they would see you as a "new" customer, yes? And hence, you would be eligible for the free hardware... no?

I've seriously been contemplating that! I guess the only downer would be having to pay the $45 disconnection fee, but it's still cheaper than Internode or any of the other NDSL/VoIP options out there.

Hey there Dadman, good to hear it went smooth for you!
i used to work for Blitz ... in the helpdesk in Adelaide :P
so i can understand your move :)
the news server there was good.... when it worked;p

back to topic, I too have the telstra tech booked to come out this Friday, just spoke with Adam, someone needs to be home in case they need to test the socket, if the work goes ok you will not hear from the tech but if theres a problem .... be home!!! I tried to see if Adam can pass on my contact number but apparently the telstra techos wont bother calling you, if your not there and they need to test the socket they will simply pack up and move on to the next job and charge you $109...... Im staying home!!

wotnot writes...

back to topic, I too have the telstra tech booked to come out this Friday
Hi wotnot – just a query, are you at least allowed to nominate which day the tech comes? I could hypothetically organise someone to be at home in my own case, so long as I can pick which day of the week it is.

wotnot writes...

I tried to see if Adam can pass on my contact number but apparently the telstra techos wont bother calling you, if your not there and they need to test the socket they will simply pack up and move on to the next job and charge you $109.

That is the part that is really unacceptable. What kind of attitude is that?

I could easily get home from work in about 10 minutes or so, but instead I am expected to sit at home all day waiting on the off chance they want to get in.

What a joke.

Hi Hereschenes, I am not sure about that as i am lucky enough to be working the late shift this week and the day suits me fine, I would imagine you cant (just going on the "feel" of things ie the tech will not call you etc) maybe someone from Adam can answer this?

Patrick Bateman writes...

That is the part that is really unacceptable. What kind of attitude is that?

thats the attitude of the big telco I geuss!:( seeing as a naked customer doesnt pay a line rental (removing them as a telstra customer???) they will take there sweet time and do it when it suits them and on thier terms:( very frustrating!!

Patrick Bateman writes...

The problem is that for someone who works it's extremely unreasonable to expect them to be home for the whole day on a weekday on the off chance that something does need to be done

Yet...

If you order a new phone line, where there may not be any lead in or a new line needs to be laid, you will need to be there for that day, and Telstra request that you are there between the hours of 8am to 7pm incase the Tech needs access to the premesis...

Ofcourse, they dont give a precise time, they usually give it in, first half or second half of the day, some times they come early if they are having a good run, sometimes they are late cause of a bad run.

It's telstra's processes that are lacking (especially in the wholesale, there's no reason why they cant allow a mobile number to be attached to a wholesale order, and just call you if they need premesis access, if you cant make it, then charge you) But thats neither here or now, it's a telstra debacle, not adam's.

M-K writes...

It's telstra's processes that are lacking (especially in the wholesale, there's no reason why they cant allow a mobile number to be attached to a wholesale order, and just call you if they need premesis access, if you cant make it, then charge you) But thats neither here or now, it's a telstra debacle, not adam's.

And this is the other problem – although I am sympathetic to Adam, at the end of the day I am dealing with them, not Telstra. If they can't even give me access to Telstra, then this becomes Adam's problem to resolve. In a legal sense, Adam are the ones who will charge me $109 if Telstra need house access and can't obtain it.

Patrick Bateman writes...

And this is the other problem – although I am sympathetic to Adam, at the end of the day I am dealing with them, not Telstra. If they can't even give me access to Telstra, then this becomes Adam's problem to resolve. In a legal sense, Adam are the ones who will charge me $109 if Telstra need house access and can't obtain it.

Why would Telstra deal with you? You're not paying for the service from their point of view, you're just the end user. When you buy retail, you don't talk to the wholesaler.

Solymr writes...

Why would Telstra deal with you? You're not paying for the service from their point of view, you're just the end user. When you buy retail, you don't talk to the wholesaler.

I know that, and if you actually read my post you'll see that I am making that same point. Adam (and don't get me wrong, I love Adam) are the retailer yet when it comes to this farcical arrangement they simply say, "we can't help it, it's Telstra's fault".

Patrick Bateman writes...

yet when it comes to this farcical arrangement they simply say, "we can't help it, it's Telstra's fault".

As any other retailer would say, what the heck are you expecting? You're kind of forgetting the fact that Telstra own the majority of Australia's infrastructure, and thus many ISP's rely on working with Telstra.

Well today was the day the telstra tech was meant to come (in the pm) 9am this morning picked up the phone .... no dial tone mmm... switched on modem yeeeesss!!! codes online!! turned on PC and went straight to speedtest.com and what do ya know a massive speed increase! now 14000kbps! I am wrapped, now just waiting for the VoIP account details:)

signed up – 14/7 (late in the evening)
lost codes – 18/7
received sms – 23/7
appointment date – 1/8 pm
back online – 1/8 am (18 days all up, 14 bus days)
speed before – 95000kbps
speed after – 14000kbps

wotnot writes...

signed up – 14/7 (late in the evening)
lost codes – 18/7
received sms – 23/7
appointment date – 1/8 pm
back online – 1/8 am (18 days all up, 14 bus days)
speed before – 95000kbps
speed after – 14000kbps

Good to hear! While I would be rocking back and forth after not having the net for that long its good to see they are within the average 10-20 business days that I have heard.

Oh and P.S about the speed, sounds like you had a dodgy filter or some dodgy wiring which caused noise with your phones on the line ;)

Zaraki Kenpachi writes...

Good to hear! While I would be rocking back and forth after not having the net for that long its good to see they are within the average 10-20 business days that I have heard.

I was extremely lucky that my neighbour has wireless and slipped me the network key otherwise we would have been screwed!! and yes i would have gone mad!

Oh and P.S about the speed, sounds like you had a dodgy filter or some dodgy wiring which caused noise with your phones on the line ;)

maybe but everything is still hooked up as it was ??!! it may have had something to do with the cordless I read here somewhere that they can cause problems?

Hey Wotnot,
Thats awesome that you got the speed increase!!! I wonder if anyone ele has had similar results :)

Hi, I am up and running with Naked DSL. I too waited the whole day for a Telstra Tech to turn up, but didn't show up at the doorstep. After monitoring the Modem on the hour, each hour from 8:30am – desperatly waiting to return to broadband after dialing up for 2 weeks during the 'transition' phase...Noticed at 4:30pm that I had DSL sync and away we went.

I signed up for Adam Talk, selected a number and I had an account. Downloaded X-lite soft phone on my laptop. Easy to configure, but very unreliable. If the screensaver kicked in, found that rining the Voip number wasnt always connecting.

Talked to Adam help desk about the hardware deal when I authorised the change in the members area. <rant> As you would have read, there is a 'technicality' with what Adam classify as a 'New' customer. I was not a "new" customer as I had adam direct, but I was a "new customer" to Adam Naked DSL! </rant>

Anyway, talked to Helpdesk about suitable hardware (Ananloge Telephone Adaptor or "ATA") he suggested go to Dick Smith and be prepared to spend about $150.

I said OK, and searched Ebay first, found a Linksys PAP2-NA SIP VoIP ATA Phone Adaptor UNLOCKED from Hong Kong for $22.50 +$20 delivery (do a search, save $$!) . SOLD! 4 days later, the package arrived, did a google search on "configuation Linksys ATA with Adam Talk" found some very simple instructions, and It works extremely well. I can use the existing alaloge cordless phone without having a computer on. Sound quality is excellent with everything set to default.

Just make sure your router/modem (Linksys WAG54G) in my case is set to "keep alive: redial period 20 sec." on setup page

I have uninstalled Xlite!

this is probably worth mentioning here from a discussion I've had with a telstra tech.

Basically there are 3 types of work orders when provisioning a naked DSL order. Existing telstra, existing other and vacant.

For existing telstra you will NOT need to be in attendance, there is nothing in their work order specifying that they will need to attend the premesis as they already know the lead in is there and working.

Existing other (optus, iprimus etc) is similar to existing telstra however due to the way it needs to be ordered there is more potential for delay.

With vacant, there is a 90% chance you will need to be in attendance, as the work order requires them to attend your house to make sure the lead in is installed correctly and working. In some cases they won't need to attend but this is rare and shouldn't be relied on.

So there you have it, for a hassle free naked DSL experience have an existing phone line with telstra wholesale equipment.

I'm moving into a new place and looking at applying for Naked ADSL. While there is a telephone line installed, the previous tennants did not have it connected to a service I'm told. Will I have to connect with Telstra first to get a number, then apply with Adam? Otherwise I suppose they don't have a number to do a line test on? Or is it possible without having to connect with Telstra first?

I phoned up today with the intent of switching over to Naked DSL. I've been with Adam since December-ish 2006-ish, so while I'm not a very long-term customer, I do feel loyal towards Adam and would like to stay with them. According to the operator I spoke with earlier today, I have to sign up for another contract should I want to get a discount on the installation and even if I sign up for 24 months, I still don't get the VoIP hardware because I'm an existing customer. Why not support the existing customer-base, who clearly are showing loyalty by wanting to remain with Adam and are willing to sign up for another 24 months by giving them the required hardware? I actually only want the V220 ATA – I have a modem/router that I like and a phone that I like.

I have to phone again on Monday to discuss it with a team leader. Hopefully they are slightly more flexible.

Who else provides Naked DSL with VoIP in Adelaide?

It does seem silly to basically punish people for staying with Adam.

My changeover experience –

1. Apply on-line

2. Wait several weeks for 'appointment' with Telstra tech

3. Telstra tech never shows up, Adam tells me the line is fine

4. A couple of days later, get equipment

5. Modem gets sync, but at weirdly low speeds and Adam can't see my equipment at all. Not able to login at all, no internet access.

6. Talk to Adam numerous times. They are basically sympathetic and try to be helpful, but think it might be a Telstra problem. Eventually they tell me that Telstra will have to come out to the house AGAIN.

7. AGAIN wait around for Telstra tech, this time someone shows up. Eventually they work out that the wrong twisted pair has been hooked up to the house (basically because Adam told me this and I told them this).

8. FINALLY get proper sync... everything works as advertised, about 3-4 weeks from applying to actually having any internet access.

Bad: wait time; ridiculously stupid arrangement with Telstra; having to wait for Telstra tech TWICE. VOIP is a bit crackly but this may be my settings etc – not 100% sure.

Good: Adam helpdesk was excellent and full credit to them for being responsive and even calling me back on several occasions unprompted to see how it was going. Now syncing at 19,583/1200.

Basically it's a great option except for the outrageous wait time and the situation with Telstra, which is virtually a dealbreaker. On the plus side, I never have to deal direct with Telstra again, and never, ever will.

Karloskar writes...

Who else provides Naked DSL with VoIP in Adelaide?

Try here http://bc.whirlpool.net.au/ :)

Nostromo writes...

Try here http://bc.whirlpool.net.au/ :)

Ah, yes. :) Very good. I did go there, but couldn't find anywhere to specify nakedness or VoIP bundling.

On the subject of time taken to change from ADSL2 on telstra to naked DSL is this article (last 4 paragraphs) indicating that telstra will be required to perform the changeover in 3 hours instead of up to 20 working days?

http://www.zdnet.com.au/news/communications/soa/ACCC-gives-Telstra-a-break/0,130061791,339291284,00.htm

I mentioned my experience in another thread but i'll briefly go over it again in this one.

Called and registered on 18/07/2008 for a NakedDSL service. I asked 2 main questions as i believed there were a couple things that might delay the connection of the service. First was that the connected phone service was in my partners name, they said that didnt matter, and they were correct. Second question was that it being an incontact service whether that would make a difference, they said "deffinately not", which was "deffinately not correct".

Anywho, they said they would let me know if there were any problems and let me know when there is an install date. Got a SMS a couple days later to ask if i could call them as there were some issues. Called them, they asked if i could confirm my address, which i did, spelling was correct, i asked if it would be better if i called Telstra and checked to make sure my service address was correct, they said that they would do it and not to worry about it. Few days later i checked my service address at work, it was showing as the exchange instead of my home address, this is a relatively common problem but easily rectified once identified. So after i finished work my partner called Telstra and had the service address fixed up, it was a 2 minute phone call and instantly fixed the problem (records only, no exchange work req).

Called Adam the next day and had let them know the situation, they confirmed that the problem was fixed and reissued the order. During this call i asked my first 2 main questions, again they said both things would not have any impact. Great.

Called back on atleast 3 more occasions asking what the delay was, they still didn't have an install date. Each occasion i again asked the first 2 questions. Finally i spoke to someone who said there was some incompatibility, i mentioned the Incontact code is incompatible with ADSL codes and asked whether that could be it, he said he wasn't sure but would leave a note for the provisioning team. At this point i again had my partner call Telstra and just had the service switched from an Incontact service to a standard service (costing $27.50, pensioner). Called Adam the next day after this had been done, order went through without any hassles, a few days later i received an SMS letting me know the install date was going to be 18/08/2008.

The line was disconnected on the 18th, the line was taken over on the 19th (so the actual install date wasnt the 18th, and the bloke i spoke to said it could take a couple of days, it only took 1 day, but obviously the 18th wasn't exactly the 'install' date), and i'm still waiting for the delivery of the modem etc. So if i didn't already have my own modem i would be waiting well over a month, instead ive only had to wait 1 month and 1 day.

If they didn't know the incontact service was going to impact it or not they should of investigated it further. I was told i would be contacted if there were any problems, i was only contacted the once, i done the rest of the running around and investigation, which i didn't mind doing however if i was told there were problems rather then being told everything would be fine then it would of taken half the time it did.

So overall the problem i had with the installation was a lack of knowledge from the consultants, also it does have to be put down a lack of responsibility as to finding out what the exact problem is. An when i gave them the answer to the problem each time i rang it should of made it much easier for them. Maybe a bit more training in re to what is needed for a NakedDSL service is needed, i don't know if there is a support area for consultants that may have more knowledge, but if there is, consultants should be encouraged to use them if they're unsure about anything.

Cant say what my major problem with the situation was as i understands and accept that sh*t happens. Things could be better, i would of preferred to of had my internet service weeks ago, but i'm not unhappy. Adam Internet have a great service at a great price and their Naked DSL service is great value for money. Their consultants have always been really friendly, no issues there, i imagine the knowledge issues wont be an issue for very long as it's something that is rectified with more experience; both experience with the Adam supplying the NakedDSL service and with consultants working at Adam.

{ G }

OK, thought it worth adding my experiences.

I was a pre-existing adam Adsl user. As others have discussed I couldn't argue to get any Voip equipment included in my sign-up. However I got a Voip ATA SPA1001 online new for $40 which was all I needed, so no major drama there.

I signed up via the website on 31 July.
We lost our internet connection on 4 August.
got sms around 8 August for appointment on 18 August.
Stayed at home 18 August, phone line went dead at 11am. Internet kicked in automatically within 20 mins. Speed considerably quicker than the old ADSL.
Was not allocated an Adamtalk number until 19 August. It took about 5 mins to configure the ATA to work ( I had no expreinece in this at all.) Calls to UK are very clear and cheap, although the line has dropped out twice, so I may need to mess around with a few settings.

So, all up I am very happy. It was really annoying using the back-up dial-up for 2 weeks as it was absurdly slow, but I knew to expect that. Adam delivered exactly what they said they would in the timeframes advertised. No more Telstra!

So you still keep your Telstra phone active until the actual changover..just lose the Internet connection, right?

No more Telstra!"]

So when did you call Tel$tra to cancel the fone service?

You don't need to contact Telstra, it all gets looked after by Adam. They organise for the changeover/disconnection etc.

I am guessing Telstra will notice my phone service has been cancelled after they un-plugged it. I am now waiting for my final bill.

But yes, my phone service was active until the day of the 'installation'.

Thanks, at least that means dial-up can be used until the changeover occurs, and there is no interruption to your phone service if you already have an active Telstra phone line.

welshie writes...

They organise for the changeover/disconnection etc.

I would have thought they handle the physical disconnection of the line, however, cancelling your voice service wouldn't be something they can do, as they aren't the account holder (of the voice service).

Similarly to the churn process – I would be contacting your voice provider after the Naked DSL is installed to confirm with them that the phone service has been cancelled to ensure you get that final bill.

OK, you had me scared there Schampe. So I just rang Telstra to confirm my line was disconnected and service had been cancelled. The guy was a bit confused about my enquiry and confirmed the account and line had been disconnected last week, and the final bill will be sent out in a week or so......

So, it all was sorted and I really did not need to do anything.

welshie writes...

So, it all was sorted and I really did not need to do anything.

Better to be safe than sorry, though, right? :)

Just to add my experience:

NDSL for existing Telstra line (but currently inactive – no existing voice or ADSL)
- Applied online 11th Aug
- Appointment scheduled 25th Aug
- Telstra tech turned up about ~3pm to confirm synch established on line, updated settings in modem and off and flying!

Hey all

Finally decided to take the plunge & get very n