Whirlpool

For those about to leave, who are you churning to ?

I'm on 1500 $59.90 24Gb at the moment (use around 8Gb per month), and aaNet in their wi$dom plan to put me onto $79.90 40Gb.

I've looked at Exetel (6+48) $45 and TPG (8+10) $49 as they appear to suit my needs. TPG have a short off peak window, and Exetel don't have support.

I can't get ADSL2+ from anyone other than Telstra, so that's not an option.

Interested to see who everyone else is churning to?

Ta

Pianoman writes...

I'm on 1500 $59.90 24Gb at the moment (use around 8Gb per month

Why not downgrade to the 1500 10G $49.90 plan at no charge then?

Jason

I'm moving to adsl2+.

Not 100% sure who with, yet.

I've asked a couple of people from "potentials" forums to ping an ip for me as the only critical element of our internet connection is the ability for my wife to be able to pcAnywhere to her employer's server for around an hour each evening.

We don't have any life support equipment relying on the connection so everything else (http, ftp, streaming) is handy but not important.

I'm gonna hang around & wait to see what is just over the horizon before churning....

John Lane - stated that they will be making an announcement within two weeks of the works they have planned as well as providing a timeframe for new connection to the ADSL2+/VDSL rollout.

/forum-replies.cfm?t=953125&p=4#r80

Jason Μ writes...

Why not downgrade to the 1500 10G $49.90 plan at no charge then?

I don't want to stay with aaNet.

camel123 writes...

I'm gonna hang around & wait to see what is just over the horizon before churning....

That's very understandable.

Just make sure that you change plans (without cost *for same speed*) within 21 days from the date of your email if you'd prefer not to accept the proffered alternative to your existing plan.

Doing nothing will mean that you accept aaNet's suggested plan and it will automatically change for you.

As for me, aaNet's adsl2+ announcement in couple of weeks may mean something or nothing.

It's only an announcement (I can't resist the urge to note that I hope for those awaiting it that the announcement isn't about a bunch of stuff happening "soon", lol).

I've got the bit between my teeth for change and good as my aaNet connection has been I'm up for "greener pastures" :)

edit: * clarify that free plan change is for same speed only.

I was on the old 32gig 512k plan for $53.90.
They recommended 30gigs 512k plan for $57 after discount.
I'm moving to the 15gigs 512k plan for $49...

I usually average around 12 gigs, but never bothered to change my plan although I find 512k too slow. aaNet, I understand that your costs have increased, but why did you "rock the boat" when I think you had a good deal out of me - I use under half my quota and am paying a lot for just 512k.

Thinking of Optus ADSL2+ 20 gigs for $59 (business plan) with 4 months free. I don't like Optus because they charge 1% if paying by credit card, but I guess the speed and price makes up for it.

acje writes...

Just make sure that you change plans (without cost) within 21 days from the date of your email if you'd prefer not to accept the proffered alternative to your existing plan.

My grace period ends on April 30, expected announcement on April 24 - so I still have a week (not much time I know!) to move. As you know I have been looking elsewhere & if the timeframe for the new rollout is distant then I can still move, if not it may be worth hanging around.

My concern is aaNet/Eftel equipment at my exchange, the announcement may be that they will start connections in say a month or two's time, but by not stating what exchanges are equipped & the rollout schedule etc as most other ISP's have done, it could well be a long time off :( but let's think positive!

The other concern is plan costs....to me I see this recent price increase, as a way of introducing the new ADSL2+/VDSL plans at premium prices & yet still not look too bad when compared to ADSL1. Alternately, it could be a move to get as many people onto their equipment ASAP by introducing ADSL2+/VDSL at cheaper prices than the ADSL1 plans - higher margins of course & less middlemen.

I still think their timing stinks! had they waited a month to put their prices up AND also make a full announcement, it would save a lot of people looking elsewhere.

It helps having a vision & a roadmap for people to move to.

camel123 writes...

My concern is aaNet/Eftel equipment at my exchange,

My exchange is full.

We may be able to strike a deal if aaNet wanted to pop a garden shed full of equipment in my backyard.

Great minds think alike... /forum-replies.cfm?t=950002&p=6#r109

Pianoman writes...

I don't want to stay with aaNet.

Then why post in the aaNet section? Sure this thread is better off in choosing an ISP.

Andy. writes...

Sure this thread is better off in choosing an ISP.

I disagree.

OP is not asking who "the best" isp is.

The question is to whom *aaNet customers* are churning.

I would think that the aaNet forum is the place for that question?

acje writes...

OP is not asking who "the best" isp is.

The question is to whom *aaNet customers* are churning.

Perhaps, however it will become (it if hasn't already) a discussion about other ISPs which is best suited to a 'neutral' forum section.

Andy. writes...

Perhaps, however it will become (it if hasn't already) a discussion about other ISPs which is best suited to a 'neutral' forum section.

Sure, it may well do but other isp forums seem to be able to struggle through that stuff.

I'm sure that aaNet people aren't interested in stifling mention of what their current customers are up to?

acje writes...

I'm sure that aaNet people aren't interested in stifling mention of what their current customers are up to?

aaNet would probably rather it was left here out of sight, however 'Which ISP should I choose' discussions are always directed to 'Choosing an ISP', and I don't see why this should be any different.

Andy. writes...

aaNet would probably rather it was left here out of sight, however 'Which ISP should I choose' discussions are always directed to 'Choosing an ISP', and I don't see why this should be any different.

Ok, Andy... you win.

I can't believe that it's so important to you that a current aaNet customer who is asking other current aaNet customers where they are going should be moved from the very forum that both parties are likely to read.

But hey, there's lots of things I don't believe :)

The reason I asked in this group and not the 'Choosing an ISP' section is that aaNet customers here will be looking for similar deals (quota & price) to what they currently have.

Sure, by asking in the 'Choosing an ISP' section - I'll get people telling me that iiNet is great....but their circumstances are different.

Pianoman writes...

Sure, by asking in the 'Choosing an ISP' section - I'll get people telling me that iiNet is great....but their circumstances are different.

All I did was to look up which adsl2+ isps are available in my exchange and took it from there.

I would not have seen your post in "Choosing an ISP" because there was no need for me to go there.

camel123 writes...

The other concern is plan costs....to me I see this recent price increase, as a way of introducing the new ADSL2+/VDSL plans at premium prices

Firstly, you can forget about VDSL, it's not going to happen anytime soon so there will be no premium pricing opportunity. Their ADSL2 prices will have to be about what the others are charging or they won't get any customers.

IMO, aaNet is comparable to TPG in what you get, so I would guess that their prices would be comparable to TPGs. I know JL fancies aanet as a rival to the 'darling' but I don't think the market shares that view (for good reasons.)

I'm on 512/128 8GB and will almost certainly churn to Exetel. I don't expect there to be any change in reliability as it's just (in simple terms) the codes that will change and I can pretty much support myself. I'll either select TELH 1500/256 2GB or TELI 1500/256 6GB; so a speed change within the churn saves me a speed change fee with aaNet that I've been contemplating. TELI is the same monthly price for 512/128 that I would be on if I stayed. Up until this year we've never cracked 1GB but the Mrs. is studying full time and we've just recently gone over 2GB in one month.

I may pick TELI initially and then change to TELH after 6 months which will be when the study finishes and there's (currently) no fee for a download quota change after 6 months. I also note that Exetel has a separate quota for off-peak which I think is a better method. I use Google mail with POP/SMTP so I'm not tied to any one ISP.

Some free advice. aaNet should have done, in my opinion:

1. Introduced a broader range of plans, including something with lower download included to cater for this customer type.
2. Allow everyone a new plan choice of there own choice which would have provided the plan rationalization they want.
3. Provide a fixed time loyalty discount so people know where they stand long term. For example, $5 or $10 per month for the remainder of your contract period.
4. Something for out of contract folk.

And this is the right area to discuss what aaNet folk are considering to my mind.

My 2 cents.

Top Banana writes...

Their ADSL2 prices will have to be about what the others are charging or they won't get any customers.

That is my point exactly in relation to their timing! If TPG can offer "ADSL2+ Heavy/50GB" for only $59.90 you would assume that aaNet would have to be competitive & offer at a similar rate. Yet with the current price increase they are forcing people to move to plans like 1500-M3 40GB $74.90 ….. $79.90 - how can you compare these?

I guess we will find out in 13 days.

acje writes...

Ok, Andy... you win.

I thought we had two differing POVs, not a battle...

I can't believe that it's so important to you that a current aaNet customer who is asking other current aaNet customers where they are going should be moved from the very forum that both parties are likely to read.

Its not about that. It is about the fact that the aaNet forum is not the appropriate place to be discussing other ISPs offerings in my opinion. If the Mods agree this thread will probably get moved. If they don't it will stay. Either way, it is up to them.

Top Banana writes...

I know JL fancies aanet as a rival to the 'darling'

Absolutely not! I have no idea where that idea came from, but it's entirely without foundation.

Regards,
John Lane.

Andy. writes...

I thought we had two differing POVs, not a battle...

It's WP Andy, of course it's a battle, lol.

Its not about that. It is about the fact that the aaNet forum is not the appropriate place to be discussing other ISPs offerings in my opinion. If the Mods agree this thread will probably get moved. If they don't it will stay. Either way, it is up to them.

As an aaNet forum moderator I think it is somewhat disingenuous of you to take a strong stand in what you probably see as a thread critical of aaNet and then attempt to stand back as an objective observer and claim it's up to the WP mods.

I can understand that in your position you want to protect aaNet.

It's notable that the only complaint about the thread is from you.

My view, and I am also involved in the aanet forum, is that the customers who want to churn can do so with no ill will but discussion on the subject doesn't belong in the aaNet forums, as they intend to leave aanet.

foxidrive writes...

My view, and I am also involved in the aanet forum, is that the customers who want to churn can do so with no ill will but discussion on the subject doesn't belong in the aaNet forums, as they intend to leave aanet.

Appreciate the input foxi...

So is it the fact that the people are saying they are leaving that is the problem?

Would a "I'm entirely dissatisfied with aaNet because of a, b, and c and I'm leaving" be more acceptable?

Or "I'm thinking of leaving because a, b, c and wonder what other people think? (which is more or less the way I interpreted the OP)

I'm genuinely interested in how people see it.

edit: swine phone call and jumbled response...

camel123 writes...

If TPG can offer "ADSL2+ Heavy/50GB" for only $59.90 you would assume that aaNet would have to be competitive & offer at a similar rate. Yet with the current price increase they are forcing people to move to plans like 1500-M3 40GB $74.90 ….. $79.90 - how can you compare these?

They probably can't sell telstra ADSL1 as cheaply as home brand ADSL2 because of the cost. What other ISPs did when they got access to ADSL2 product was jack up ADSL1 prices - probably as an 'inducement' for customers to go onto the (presumably) more profitable non-telstra services.

aanet is jumping the gun a bit because they don't have ADSL2, so if they're not careful they will just end up driving customers away.

foxidrive writes...

My view, and I am also involved in the aanet forum, is that the customers who want to churn can do so with no ill will but discussion on the subject doesn't belong in the aaNet forums, as they intend to leave aanet.

This is a good thread & it does belong in the aaNet forum, as these emails that are being sent out are forcing aaNet customers to look elsewhere.

It is only helpful to give everyone an idea of where they are going and why.

Top Banana writes...

aanet is jumping the gun a bit because they don't have ADSL2, so if they're not careful they will just end up driving customers away.

Thank you Top Banana, my sentiments exactly - their timing stinks!

camel123 writes...

these emails that are being sent out are forcing aaNet customers to look elsewhere.

It's a price rise that inevitably happens in every industry - get over it.

If you want to leave then do so - your choice of next ISP is of no interest to aaNet nor to the people who are satisfied with aaNet, and ergo doesn't belong in the aaNet forums.

foxidrive writes...

If you want to leave then do so - your choice of next ISP is of no interest to aaNet nor to the people who are satisfied with aaNet, and ergo doesn't belong in the aaNet forums.

/forum-replies.cfm?t=955297#r4

He's actually one of the guys that "should" be allowed to post in here, lol.

I wonder then is it only the satisfied customers who can post in here?

Sounds a chummy arrangement :)

It's always been the case in the aanet forum that discussion of other ISPs is off-topic.

Here at whirlpool there are different areas for different ISPs and an area for general ISP chatter too, isn't there? If you go to the Internode forum and start expounding the merits of TPG they will tell you to bugger off and herring the thread... no surprise there eh?

Andy. writes...

It is about the fact that the aaNet forum is not the appropriate place to be discussing other ISPs offerings in my opinion.

The WP aaNet forum is for aaNet customers to discuss common interests.

foxidrive writes...

It's always been the case in the aanet forum that discussion of other ISPs is off-topic.

Here at whirlpool there are different areas for different ISPs and an area for general ISP chatter too, isn't there? If you go to the Internode forum and start expounding the merits of TPG they will tell you to bugger off and herring the thread... no surprise there eh?

Here's a two for the price of one... BP and Inode getting a bagging...

/forum-replies.cfm?t=951524

Been going on for a while by the look of it...

I'm on the 1500 16gb plan for $49 and have been looking at exetel - 2gb/48gb, 1500, $40.

And remember, its not like we can't come back if other ISP's don't match up.

Top Banana writes...

The WP aaNet forum is for aaNet customers to discuss common interests.

Indeed, and that's the way it should be.

Axo writes...

Top Banana writes...

The WP aaNet forum is for aaNet customers to discuss common interests.

Indeed, and that's the way it should be.

Indeed, about aanet right? Not about other ISPs, which is where this thread was heading.

foxidrive writes...

Indeed, about aanet right? Not about other ISPs, which is where this thread was heading.

It is about aaNet, current aaNet customers talking about churning due to aaNets "where putting you on this plan" debacle (well that's how I see it anyway) this isn't aaNets own forum, its WP! and I totally disagree with yourself and Andy about moving it.

Thankfully neither Andy nor Foxidrive are moderators on this forum.

Get over it - The whirlpool moderators have allowed this thread to proceed - obviously they are not as biased as the aaNet moderators!

cjbs writes...

And remember, its not like we can't come back if other ISP's don't match up.

Yep, that is certainly the case.

If my foray into adsl2+ does not work out I'll certainly reconsider aaNet if/when they have that option in my exchange.

I don't think anyone has a problem with aaNet's connection?

camel123 writes...

The whirlpool moderators have allowed this thread to proceed

I'd imagine it's been herring'd but mods may not have gotten to it yet. In any event they will consider it on it's merits.

It will help if it doesn't get personal :)

acje writes...

It will help if it doesn't get personal :)

What? A discussion on WP not getting personal... :)

Andy. writes...

What? A discussion on WP not getting personal... :)

It's been done... I recall an instance in 1997... :)

The thread title does suggest it's a discussion that would usually be moved to Choosing an ISP.

Pianoman writes...

For those about to leave, who are you churning to ?

I'm off to test the water at TPG, I realise that it's possible I will regret the move to TPG, but I know people on TPG and it seems they're not as bad as the forums might make out.

I was being moved from the 24GB 1500 plan @$59.90 to the 40GB 1500 plan @$79.90 less the loyalty discount ($5.90) so $74.00. I have been looking longingly at the TPG 40GB+110GB for $69.90 for over 6 months and this change has given me the incentive to move. I was even more convinced when I found out today (in another thread) that aaNet have signed up to the ADSL2 fast transfer (churn or whatever the ADSL2 version is called). Now I'm just waiting to use up my download allocation for the month.

If aaNet ever offer their own ADSL2 (not OPTUS with required phone bundling) service for a comparable (or even slightly higher) price to TPG, I would consider coming back. However, I'm betting it will be close to 12 months (TPG contract length) before aaNet actually start offering that (especially at my exchange).

Tank.

tank writes...

If aaNet ever offer their own ADSL2 (not OPTUS with required phone bundling) service for a comparable (or even slightly higher) price to TPG, I would consider coming back. However, I'm betting it will be close to 12 months (TPG contract length) before aaNet actually start offering that (especially at my exchange).

Tank,

I am in exactly same position as you (same plan etc...) & have been eyeing off the TPG offerings.

But if you hang on for two weeks we will find out aaNets plans /forum-replies.cfm?t=953125&p=4#r80
& then make a more informed decision.

acje writes...

I'm genuinely interested in how people see it.

I consider this a legitimate discussion in this particular forum - what gets my goat a bit is that the BB moderator is not a tad more reticent about the issue.

A thought for the OP: why not post a copy of your initial query on the aanet member forum - let's see how Andy handles that :-)

Cheers,

LMH

edit: just as I type this, Andy's had his way with the thread. So the OP's argument would have been tossed off the BB, without question...

camel123 writes...

But if you hang on for two weeks we will find out aaNets plans /forum-replies.cfm?t=953125&p=4#r80 & then make a more informed decision.

My anniversary date is the 29th so I could nearly wait until the 24th. All John is doing is setting out the timetable in 2 weeks time I really can't see them offering service for many months after that (remember how long the initial (unimpressive) ADSL2 offerings took to come out. I may wait until the 24th but I may just take the leap, either way thanks for letting me know about this announcement.

tank writes...

I'm off to test the water at TPG, I realise that it's possible I will regret the move to TPG, but I know people on TPG and it seems they're not as bad as the forums might make out.

TPG is listed on my exchange as well, although I haven't made up my mind yet which way I'm jumping. I also know people on TPG adsl2+ and they have very few complaints since connection.
The SST (churn) does make it easy to swap from adsl1 to adsl2+.

I resisted posting plans/prices when we were languishing in the aaNet forum, lol, but I'd have to be a dope to stay on adsl1 at 1.5Mbps when adsl2+ may give me 15Mbps (according to my attenuation, anyway).

The plan that was "suggested" in my email from aaNet pushed my internet price up $20/mo to $100 for 1500/256 for 60GB.

There is a "Loyalty Discount" that is available but seeing as:-
"the loyalty discount only applies to the plan we have chosen for you, and the loyalty discount may be removed at any time without notice."
it's a bit difficult to count in something that you can't count on.

So, at the enormous speed advantage that I should encounter, adsl2+ prices/plans are much better than anything aaNet can supply at the mo, so I'm off.

tank writes...

My anniversary date is the 29th so I could nearly wait until the 24th.

Be aware that at the moment TPG's online signup does not recognise aaNet as a "Participant".

If I decide to go with TPG I have been advised to get my details to them so that a "manual" signup can be done and the connection established before I run out of time (that's if the TPG online signup is not updated in time).

edit: details - name/address/phone number and a short blurb that you wish to SST from aaNet to TPG should be emailed to adsl_admin@tpg.com.au

acje writes...

before I run out of time.

I did know that aanet wasn't on the list on the web page (I started the sign up process to check it out), but I assumed that I could sign up over the phone and they would sort it out. What do you mean "run out of time"?

tank writes...

What do you mean "run out of time"?

If you say you are going to leave and don't get out promptly they send someone around to break your legs... <j/k>

Actually, meaning at least the day before my anniversary which is the latest I can leave aaNet (I think through the members area a 24Hour notice is required to cancel the service). Otherwise I'll (we'll) be migrated to aaNet's "suggested" plan.

Doing nothing automatically gets us on new plan.

Pianoman writes...

I've looked at Exetel (6+48) $45 and TPG (8+10) $49 as they appear to suit my needs

Hi Pianoman

Dont go with these providers , I heard bad news about them!

Otherwise you will become the painoman. It will be a painful experience.

Look at internode even though you are going to get less for quota, but it is a much better network, provider and there is free content.

This is where I am going to look

I wonder how many aanet customers will actually go to internode? if you compare the two, you get more ban for buck with aanet. I just wonder what the point of moving to them would be if price is your primary reason for going?

cjbs writes...

I just wonder what the point of moving to them would be if price is your primary reason for going?

Because I am pissssssssed off aanet increased my plan price by$ 20 overnight.

I know the node is more expensive but they definitely have a better network, no slow browsing and lots of free content

zaxatron writes...

Because I am pissssssssed off aanet increased my plan price by$ 20 overnight.

haha revenge is sweeeet.

But I must say, even if you do go to node you may feel a bit more secure...I think when they change their plans they generally give warning and come up with better pricing/quota?

cjbs writes...

haha revenge is sweeeet.

Revenge on who? Who gets vengeful over an increase in Internet cost?

I think when they change their plans they generally give warning and come up with better pricing/quota?

aaNet gave warning, out clause, and their pricing/quota is still better than most of Internode's plans. The increases from aaNet this time round pale in comparison to the increases Internode brought in last time.

What was your point?

Andy. writes...

and their pricing/quota is still better than most of Internode's plans

That depends entirely on what your priorities/requirements are.

For me ... with the usenet + unmetered data, Internode stomps all over aaNet.

Andy. writes...

Revenge on who? Who gets vengeful over an increase in Internet cost?

Someone must have got out of bed without their sense of humour this morning. It was a joke.

cjbs writes...

Someone must have got out of bed without their sense of humour this morning. It was a joke.

Sorry, I missed the 'I'm being humorous' tags.

bradp writes...

That depends entirely on what your priorities/requirements are.

Pretty sure I stated that is was pricing/quota.

Of course if your requirements include free(?) usenet and unmetered data then Internode are ahead, though for many people they could still get the same for less with aaNet.

Pianoman writes...

For those about to leave, who are you churning to ?

I'm on 1500 $59.90 24Gb at the moment (use around 8Gb per month), and aaNet in their wi$dom plan to put me onto $79.90 40Gb.

I've looked at Exetel (6+48) $45 and TPG (8+10) $49 as they appear to suit my needs. TPG have a short off peak window, and Exetel don't have support.

I can't get ADSL2+ from anyone other than Telstra, so that's not an option.

Interested to see who everyone else is churning to?

Ta

Browsing at the moment, what does 6+48 mean? and 8+10 does that mean you get 6gig of peak and 48peak? seems a bit odd that as 6 isnt alot. I have dsl if i was to upgrade i might as well go dsl2, but then you would need more gig as would go through it alot.

Andy. writes...

and their pricing/quota is still better than most of Internode's plans

Yes, I agree Andy

but how about mentioning the never ending problems with aanet's proxy cluster (some sites cannot be accessed, old content sometimes from proxy cache) , slow browsing, no free content, alternating performance (one minute good, bad the next and so on), packet loss......

I am not sure on what basis Andy is still trying to convince people that aaNet is cheaper and better then any other ISP. they have
- speed issues
- drop-out
- their plans are not cheap anymore compare to any other ISP
- no ADSL2+ service
- their ADSL plans are now expensive then other ISP's ADSL2+ plan.
- lack of customer service

If i have to pay $50 for a 1.5Mbps line, i would go with Exetel/TPG/Internode and get ADSL2+ line at the same price and they don't have charge me any intallation fees while aaNet wants to charge me $20 fees to go from 512Kbps to 1.5Mbps!!!

Telecom_Wiz writes...

- speed issues

Have you reported a fault? There are no issues on our network that would cause customers to experience slow speeds.

- their plans are not cheap anymore compare to any other ISP

Actually, they are still highly competitive - just not the $20-$30 cheaper than our competitors that they were.

- no ADSL2+ service

We are building our own ADSL2/VDSL2 Network, which cannot be said for most other ISPs our size.

- their ADSL plans are now expensive then other ISP's ADSL2+ plan.

That has almost always been the case, and is unavoidable due to Telstra Wholesale ADSL1 port costs.

- lack of customer service

The average hold time to speak to someone at aaNet is less than 2 minutes and the average email response time is less than 12 hours. We are in the process of hiring additional staff members to further improve our response times, as well as continue to implement new processes and systems to ensure we provide the fastest fault resolution timeframes, as well as the quickest email and telephone wait times. We are also considering extending support hours further into the evenings.

i would go with Exetel/TPG/Internode and get ADSL2+ line at the same price

Please see above - there is a real and actual cost that we incur for a 1.5mbit port that is substantially higher than that of an ADSL2 service.

aaNet wants to charge me $20 fees to go from 512Kbps to 1.5Mbps!!!

Again, there is a real cost to aaNet to change a customer's line speed, a fee we incur from Telstra Wholesale to make a service modification to a customers dsl service.

Jason

Why create a thread like this for? If you want to leave aaNet that is your personal business and i find it totally inappropriate that someone would create a thread like this.

Obviously the OP has never run a business of his own or applied himself at anything other trolling forums.

Discussing issues re an ISP is one thing, but posting a subject like "Leaving aaNet? Who are you Churning to?" which actually encourages people to leave is totally wrong and unethical IMO. I'm pretty sure you'd be treading on legal grounds here also.

Ever heard of corporate defamation??

I am not sure on what basis Andy is still trying to convince people that aaNet is cheaper and better then any other ISP. they have
- their plans are not cheap anymore compare to any other ISP

I'm not an Aanet customer, and never have been. But a number of their plans are still better than the majors from what I've compared. So I think the "any" remark is a furphy.

Truth be told, if it wasn't for ISP's like Aanet we all would be paying a heck of allot more for broadband in this country. Competition is always needed.

Telecom_Wiz writes...

I am not sure on what basis Andy is still trying to convince people that aaNet is cheaper and better then any other ISP.

I never claimed that they were cheaper and better than ANY other ISP. Cheaper than most, yes. 'Better' than most, in my opinion yes.

they have
- speed issues

Can you show me one ISP where individual customers don't have speed issues?

- drop-out

Again - see above.

- their plans are not cheap anymore compare to any other ISP

So EVERY other ISP is dearer than aaNet?

- no ADSL2+ service

There are a considerable number of ISPs that do not yet provide ADSL2+. If you want/can get ADSL2+ why wouild you be looking at aaNet at the moment?

- their ADSL plans are now expensive then other ISP's ADSL2+ plan.

Um, did you just get here yesterday? Almost all ADSL1 plans are dearer than ADSL2+, regardless of the ISP.

- lack of customer service

Where? Jason (aaNet Manager) is here quite often answering customer questions, and he can no doubt tell you about the rest of the CS - I haven't had to use it.

For a Telecom Wiz you don't seem to know to much about Broadband.

Obi-Wan writes...

Why create a thread like this for?

This thread was originally created in the AANET forum, then one of the forum administrators moved it here.

So do not complain to us.

No one is defaming anyone. It is freedom of speech and it represents the poster's opinion.

momentum for me..

adsl2+ local $44.50 for 11gb(on peak) and 11gb off peak..booyeah!

zaxatron writes...

No one is defaming anyone. It is freedom of speech and it represents the poster's opinion.

Freedom of speech is one thing but creating a thread titled "Leaving aaNet? Who are you Churning to?" is totally inappropriate and shouldnt be encouraged IMO.

Anyone that has worked hard at building their own business understands what it takes and wouldnt create a thread like this no matter how disatisfied they were. Its a D-grade customer with no experience in the business world, that trolls forums looking for attention, that creates a thread like this.

dude..they left us in the dark. Their recent price hikes were just outragingly stupid. people dont want more quota(its free for aanet), its purely for profit maximization. Instead of the price hikes, maybe remove the referral program...so dont u have a go at us for creating a thread.

Im sure if telstra or whoever ur with had a $10 price hike, ud prob do the same

Obi-Wan writes...

that trolls forums looking for attention, that creates a thread like this.

I'm not with aaNet, but have recommended them to a number of my friends, I do like to be informed what's going on and find post like this very helpful.

If there is any kind of tolling here I would have to say it's you.

People are free to come and go as they please, and I'm sure aanet as a business understands that customers aren't going to be there forever (in some cases).

If people look further (perhaps in the aanet forum) they can easily see that many many people like aanet and their service. Many of us who are leaving still like the service etc - for some of us it's just a matter of budgeting.

People need to step back and remember that changing ISP's isn't a crime, and neither is asking advice on WP. I don't think that so much should be read into what a thread title is named.

cjbs writes...

People need to step back and remember that changing ISP's isn't a crime, and neither is asking advice on WP. I don't think that so much should be read into what a thread title is named.

I agree.

cjbs writes...

People need to step back and remember that changing ISP's isn't a crime, and neither is asking advice on WP. I don't think that so much should be read into what a thread title is named.

You're right, people do need to step back and think before they title a thread like this. Think about all the hard work it takes to setup a company of this nature, all the money invested, all the long hours etc etc.

As i said before, anyone that has run their own company and experienced the trials and tribulations in doing so wouldn't be so foolish to title a thread like this.

I'm with Internode so i have no vested interest in aaNet but from all threads i've been reading they are regarded as one of the top ISPs recommended highly in the company of Internode and Westnet etc

Creating a thread titled "Leaving aaNet? Who are you Churning to?" impies that people are flying out the door.

Please don't try and soften this or justifiy the OP's stupidity in this instance. People need to know where to draw the line.

A more appropriate title would have been "Please recommend me an ISP to churn to".

If you can't see that then there is something wrong with you.

..................................­ ..................................­ .

Well I think everyone here needs to agree to disagree and get back on topic. If anyone has issues with the nature of the thread, the thread title, and anything else, why not direct your comments to the moderators? that way something can be done officially if it's required. Repeating yourself won't really do anything except start unnecessary debate. Insulting people won't do anything either.

So, remember the topic? if you are 'seeking' a new ISP, which are you looking at, and why?

Hi everyone

I scheduled a cancellation of my aanet service today and have churned to internode.

The latest price increases have really kicked me in the back of the knees.

AANET could have moderately increased the prices.

Instead of an overnight increase of 33% they could have increased them by 5-8%. This is more reasonable

zaxatron writes...

I scheduled a cancellation of my aanet service today and have churned to internode.

Welcome to Internode dude. I've been with the node for over 3 years now. you won;'t be dissapointed. Quality ISP is all respects.

Quote cjbs:
But I must say, even if you do go to node you may feel a bit more secure...I think when they change their plans they generally give warning and come up with better pricing/quota?

I'm sorry, but I have to disagree with that.

The exact same thing happened with me at Internode that is happening at Aanet right now. Cannot feel secure with any ISP.

I haven't decided if I am going to churn yet. But TPG adsl2 or exetel adsl1 are the ones I am considering.

zaxatron writes...

Instead of an overnight increase of 33% they could have increased them by 5-8%. This is more reasonable

and forceing you up to stupid plans IM going up from the 1500 t3 to 8000 with exetel for less money aanet thinks its the new T

I was on the 8G/512 plan which was good value at $34.90 the offer of 15G/512 for $44.00 (with discount) no appeal for me, I have been looking at ADSL2 for some time so after 5 years with aaNet I have jumped ship to TPG.
I must have joined a list of aaNeters as I could not signup on the webpage but when I signed up on the phone I was quickly told that I could churn as the list of participants had not been updated on the webpage.

Im currently on the 8mb 48gb aanet plan which obviously is no longer going to exist. I need speed, and bandwidth, but only telstra do ADSL2 at my exchange.... so basically, i cant see any other options available to me other than the aanet 8mb 60gb for $110.

For the most part ive been happy with the aanet service and speed, only had a few minor issues, nothing to realy sook over.

My main concern at this point is if it puts me in a contract? I may be moving very shortly and in that event, i'd want to lower the plan as the remaining people in this place dont need a high limit.

SecureID writes...

My main concern at this point is if it puts me in a contract? I may be moving very shortly and in that event, i'd want to lower the plan as the remaining people in this place dont need a high limit.

Plan changes do not affect your contract.

Jason

Good news, as far as i know i shouldnt be in one anyway. when i signed up it would of been for the shortest contract duration possible.

I got the email a few days ago. Aanet want me to go frrom the 1500/15gb to the 1500/20gb plan. Not really keen on that as i am on a disability pension and can't afford much more than $50 a month.

I actually put in a request to goo down to the lowest 512 plan. We are moving house soon so I can't really start another contract with another provider until then. Gives me a bit of a chance to save a litttle dosh, but still have broadband (yes, I was thinking of going back to dialup for a few months :o).

Anyway, I'll still be on aanets customer list until the house is sold.

cjbs writes...

I actually put in a request to goo down to the lowest 512 plan

To change plan speed aanet will charge its only free to change quoter not speed
I could be wrong but I dont think so

I'm also looking at moving to .Netcall.
They seem to be about $5 a month cheaper.
Anyone had good/bad experiences with their service?

gjraynor writes...

They seem to be about $5 a month cheaper.

Prices on aaNet and .Netcall websites appear to be identical.

gjraynor writes...

.Netcall.

Anyone had good/bad experiences with their service?

It's exactly the same service as aaNet!

gjraynor writes...

Anyone had good/bad experiences with their service?

A churn fee of $70.00? What a rip off!

Oi³ writes...

A churn fee of $70.00? What a rip off!

Where are you getting that from? Both BC and the .Netcall website show much less than $70.

BC, $50 for 12 months.
.Netcall site, $40 for 12 months.

Going from aanet's 8mbit, 15gb to TPG's adsl2 25gb for $30 less.

edit: spelling

I have made the move. Went to Exetel adsl 1 in the end. Very glad I did too. I was a bit nervous because of all the complaint posts on their forum, but made the plunge. I only took the small 2 gig peak option, any larger things I want to download I will do with the off peak. So I am paying the same price I did at aaNet but have increased my speed from 512 to 1500 and have 48 gig off peak which is more than I will ever use.

I am not a speed fanatic when it comes to downloads but they seem ok to me, (what most of the complaints seem to be about). Have not had any problems with connection at all and surfing seems faster, probably because it's not going through a proxy.

I'm also getting most of my churn cost back by going through an exetel agent.

Andy. writes...

Where are you getting that from? Both BC and the .Netcall website show much less than $70.

Summary of Pricing...
www.netcall.com.au/pricing

Churn Fee: $70.00

If you are currently connected to ADSL with another supplier that supports churn, and you wish to move to aaNet, instead of paying the line activation charge, you simply pay the Transfer fee instead.

Interesting it says "you wish to move to aaNet" when its a Netcall web page.

Oi³ writes...

Summary of Pricing...
www.netcall.com.au/pricing

Looks like it hasn't been updated for quite a while.

I got my figures from the top of the plan pricing page: www.netcall.com.au/Plan_12.html

Please note that the New Install fee is $99 for new ADSL customers, and the churn fee is $40.00 for those customers that are changing from another ADSL provider that supports fast churn.

I'm considering leaving aaNet as well. The lure of fast speeds for less money and more downloads is just too much of a lure for me. Let alone anyone.

What do people suggest in the ADSL2+ range ? I've looked at TPG and I've heard they're uber dodgy. Everyone has to connect through a proxy server ?? wtf.

What do people think about internode ?

lankks writes...

What do people suggest in the ADSL2+ range ? I've looked at TPG and I've heard they're uber dodgy. Everyone has to connect through a proxy server ?? wtf.

I just made the change to TPG. I'm taking the plunge because so far it's the only available adsl2 provider on my exchange and the fact that their prices are better than most other providers

Whats it like ? Bit concerned about the proxy. Does that have a real affect on the line speeds ?

Jason Μ writes...

The average hold time to speak to someone at aaNet is less than 2 minutes and the average email response time is less than 12 hours. We are in the process of hiring additional staff members to further improve our response times, as well as continue to implement new processes and systems to ensure we provide the fastest fault resolution timeframes, as well as the quickest email and telephone wait times. We are also considering extending support hours further into the evenings.

Jason, I'm still waiting on aanet to get back to me regarding a post on the aanet forum. It was well over a week ago.

Anyway, I've just signed up with iinet, who have up to midnight tonight an offer of a 6 month magazine subscription. I won't go into all the negative reasons for switching. My work also offers a $24.95 rebate if I am with iinet so I'll be getting a faster speed for less money than my previous aanet plan.

lankks writes...

Bit concerned about the proxy

You're on a proxy with aaNet as well (unless you're a customer who was released from the proxy because of issues).

I've been with TPG for a week or so and have not had any problems as yet.

I got the letter last week and I have just applied for naked ADSL2+ over at Exetel. I figured why pay Telstra that extra $20 a month just to get a pair of copper lines into my house for my ADSL1. That extra $20 can go into getting a better plan.

I've been fairly happy with Aanet over the last 3 1/2 years but the new plans just don't offer as good a value for money for my circumstances anymore. The used to be very good vlaue for money compared with other ISPs but now they are tending to blend into the crowd a bit.

They also won't be offering ADSL2 in my area for some time to come I'd reckon (Mackay). I thought I'd take this opportunity to look for something faster/better and a setup that better suits my needs.

Tas...

Pianoman writes...

For those about to leave, who are you churning to ?

I'm thinking about going from aanet 1500k 10gb $50 (something like that) to Exetel 8000k 8gb+48gb $65.

Dont like the 6mth contract and apparent p2p shaping, however speeding up to 8000k for this price, dont see too much better except adam (if I was in SA).

Tekyes writes...

I'm thinking about going from aanet 1500k 10gb $50 (something like that) to Exetel 8000k 8gb+48gb $65.

Ouch. OK the price is slightly better but make sure you check out Exetel's service status and reliability.

Have a look at how Exetal went in the last Whirlpool Survey.