Whirlpool

Index:

Welcome to the MyNetFone announcement thread. In this issue you will find some fantastic offers for all Whirlpool members and their friends and family, as well as lots of really useful information on what’s new with MyNetFone…

* MyNetFone continues to offer excellent WhirlpoolSaver and NeoSaver Offerings
* MyNetFone Lowers price of Netgear TA612V & WGR613V to $19.95 for Whirlpool users
* MyNetFone at CEBIT VoIP & IP Comms Tradeshow
* MyNetFone enhances GlobalAccess with new Access numbers
* MyNetFone peers with PIPE Networks

If anyone has any questions, please don’t hesitate to post them here. We’ll do our best to respond as quickly as possible.

I urge you all to try us out – we already have 10’s of thousands of happy Whirlpool members using our service, and we value each and every one of you. If you are thinking about trying VoIP, or simply need a new primary or back-up VSP – MyNetFone wants to impress you with our service, quality and reliability!!

By all means, send this referral link to your family & friends, and anybody else who may be interested:

https://www.mynetfone.co...&title=Whirlpool

Regards,
Brent Spargo
Your MyNetFone representative on Whirlpool

For more information about MyNetFone, and to see what our customers think of us, please see our previous announcement thread:

forum-replies.cfm?t=899336#r1 (part 7)

And don’t forget to visit our special Whirlpool web site for all the latest info:

www.mynetfone.com.au/whirlpool

MyNetFone continues to offer excellent Whirlpool special offerings:

MyNetFone offers two Whirlpool promotional plans – WhirlpoolSaver and NeoSaver

MyNetFone has two special service offers for Whirlpool members to take advantage of, as well as their friends, families and business associates.

These plans are based on feedback from the Whirlpool community; we hear you want great value, no hidden charges, great voice quality, per second billing and great customer service – as well as some FREE stuff!

The below schedule outlines each plan offering, see below for instructions on what you have to do to gain access to these plans:

WhirlpoolSaver Plan
Local/National Calls 10c/Untimed
Australian Mobile’s 15c/Minute (per sec billing)
FREE DID Yes
Monthly FEE $0.00/Month
Included Calls 0 Calls
Global rate From 1.9c/Minute* (per sec billing)
SMS 10c each

*Please see for full International rates: https://www.mynetfone.co...ernational-rates

NeoSaver Plan
Local/National Calls 60 FREE, then 10c/Untimed
Australian Mobile’s 15c/Minute (per sec billing)
FREE DID Yes
Monthly FEE $4.95/Month
Included Calls 60 Global* Calls
Global rate From 10c/Untimed to “Global*” countries*
SMS 20 FREE, then 10c each

*Please see for NeoGlobal countries:

https://www.mynetfone.co...offers/whirlpool

*Countries that are not NeoGlobal incur standard International rates:

https://www.mynetfone.co...ernational-rates

You wanted it, and MyNetFone has delivered with the knock out double punch, per second billing and a low low low Mobile rate. We may not be the cheapest out there, but we’re pretty close, and we will try our hardest to keep your custom with vastly superior customer sevice, reliability & Self-service account portal!

We continue to offer per second billing for both of the plans on Australian Mobile Calls, and are now offering 15c/minute on the NeoSaver plan.

We have bundled a massive 60 FREE Local/National calls on the NeoSaver, taking the effective rate to 8c/untimed for those included calls.

We have also bundled some SMS’ on the NeoSaver plan, and lowered the effective rate to 10c/message for Whirlpool members – Remembering that MyNetFone allows you to send the CallerID of your mobile, so replies are sent back to your mobile phone, all setup easily and painlessly through the MyAccount portal.

Note that due to the low low prices on the WhirlpoolSaver and NeoSaver plans, we regret we cannot offer reseller commissions on these plans. These plans are for promotional use only and not to be resold individually. ;-)

All prices include Australian GST, and we provide free monthly Tax Invoices via email, and a real time MyAccount portal.

Frequently asked Questions

How do I access these service plans:

If you are already on the WhirlpoolSaver or NeoSaver Plan, you do not have to do anything.

If you are not a member of MyNetFone, and would like to be, simply navigate to https://www.mynetfone.co...offers/whirlpool & choose the product that best suits your needs – Remember we offer both hardware specials, as well as BYO accounts.

Can I change my current service plan?

If you are an existing WhirlpoolSaver user, or NeoSaver user, you can swap between these plans at any time – by logging into the MyAccount portal on our home page. Note that when you swap to NeoSaver you will be debited a pro-rata monthly fee based on your billing cycle, and you will be given pro-rata included call credits. If you downgrade from NeoSaver to WhirlpoolSaver, you will not be given a pro-rata refund, and any remaining included call credits will be lost.

If you are not an existing WhirlpoolSaver or NeoSaver user, you can still swap to these great services. Simply send an email to buy@MyNetFone.com.au with your MyNetFone number (09xxxxxx) & the request to change your plan

Note that you cannot change to WhirlpoolSaver & or NeoSaver if your hardware was purchased as part of a promotion, such as the Christmas Madness sale/new year madness Sale/March Madness Sale etc, until your minimum plan commitment – if any- has been met. You can change your plan after the conditional period has expired; check the terms and conditions of the promotion for the full conditions.

Note if you choose to change your plan, you are liable for any Monthly fees associated with that plan, and monthly fees are not refundable.

What does NeoGlobal* mean?

Global refers to the countries MyNetFone deems as being able to be called for 10c/untimed on the NeoSaver Plan; the full list of 31 countries is available on our Whirlpool Page here:

www.MyNetFone.com.au/offers/Whirlpool

What is SMS?

SMS is an acronym for Short Message Service, and you can now send SMS messages from our accounts portal to any mobile telephone in the world that is capable of receiving SMS’s.

Not only that, but your mobile telephone number will be displayed as the sender, and the recipient will be able to respond to your message, you receive their reply right to your handset.

Login to your account now, go to MyText SMS, register your mobile phone number and start sending straight away!

MyNetFone Lowers price of Netgear TA612V & WGR613V to $19.95

Due to overwhelming demand, we have lowered the price of both the Netgear TA612V & Netgear WGR613V to $19.95.

Both of these excellent products from netgear allow you to add a VoIP service to your home or Business at very low cost.

The Netgear TA612V offers a two line Voip router with QOS Built in, and as always comes preconfigured, simply plug it in and start making Voip calls with MyNetFone.

The Netgear WGR613V offers a 1 Line Voip router with a Wireless Access point built in - Not only can you use the MyNetFone Service, but for only $19.95, you can share your internet connection wirelessly throughout your home as well.

Both of these products can be purchased through our website, bundled with either the WhirlpoolSaver or NeoSaver Plans.

Please remember to read the Terms and Conditions as they relate to this hardware purchase:

https://www.mynetfone.co...offers/whirlpool

MyNetFone at CEBIT; VoIP & IP Comms Tradeshow

MyNetFone continues to grow at a rapid pace, and we expect this growth to continue exponentially.

Not only have we grown and continue to do so, but we are able to keep up with this growth by the support of not only our loyal customers, but our dedicated Technical Support team & customer service team as well.

CEBIT is a tradeshow that is run every year in darling harbour, and for the last two years, MyNetFone has had a presence at the show, even winning an award for last year’s effort.

This year will be no different in this respect, bigger & Better.

We would again like to invite all Whirlpooleans to come and see us, as we are offering FREE entry to the show on behalf of MyNetFone, as we are a major sponsor this year.

To gain your FREE entry, simply go to this link, and sign up with the following code mynetca08:

www.mycebit.com.au

Once our Stand location is locked down, I will let you all know - So come and see us, what's happening at MyNetFone, and for some excellent Promotions as well!

MyNetFone is extremely excited, as well as proud, to be a major sponsor of CEBIT this year!

Check out our Blog for more Information:

https://www.mynetfone.com.au/blog

MyNetFone enhances GlobalAccess with new Access numbers

GlobalAccess is an enhanced Service feature from MyNetFone, and it is something that I absolutely love, and hope you all will too.

With GlobalAccess, you can make calls using your MyNetFone service without any VoIP-enabled equipment or VoIP phone system installed. Simply dial into your local Global Access number from a pre-registered telephone number (Global Access point) and then call via your MyNetFone service.

Simply register your GlobalAccess point by logging into the MyAccount portal, go to MyService options, and select GlobalAccess – Register any number you like, and as many different numbers you like as well.

To use GlobalAccess from then on, simply dial one of the below access numbers, enter the number you wish to dial and we will connect your call, enjoying our excellent rates to that destination in the process.

Up until now, MyNetFone has only had Access numbers for Sydney and Melbourne, no longer!

I quietly promised you all that we would deliver with more Local Access numbers, and they are detailed below.

I recommend everyone try it out, remember that the Global Access Service can be used by anyone with a MyNetFone Account, for no additional costs, and the GlobalAccess Service works throughout the world, you can even use it to call someone next door, on a mobile, in another state, and of course Overseas:

https://www.mynetfone.co...es/global-access

ADELAIDE 0881217111, ALBURY 0260095111, BALLARAT 0353242111, BALLINA 0256130010, BATHURST 0263245777, BEAUDESERT 0755188788, BENDIGO 0354072999, BRISBANE 0731035606, BUNBURY 0897019555, CAIRNS 0740840500, CAMPBELLTOWN 0246025111, CANBERRA 0261760088, CATALINA 0244452020, COFFS HARBOUR 0266991110, DARWIN 0889867667, DUBBO 0268348111, FORSTER 0255139090, FREMANTLE 0862269990, GEELONG 0352345202, GOLD COAST 0755510355, GOSFORD 0243078500, GYMPIE 0754059977, HOBART 0361079494, LAUNCESTON 0363643043, LISMORE 0266192585, LITTLEHAMPTON 0883990199
MACKAY 0749623666, MELBOURNE 0390126222, MILTON 0244459090, MOREE 0257089090, NAMBUCCA HEADS 0255919090, NARRABRI 0257189089, NEWCASTLE 0240160333, NOWRA 0244807070, OAK FLATS 0242989555, ORANGE 0253104343, PENRITH 0247049696, PERTH 0861022088, PORT LINCOLN 0876058111, PORT MACQUARIE 0265160444, ROCKHAMPTON 0748199399, SUNSHINE COAST 0753155454, SYDNEY 0280052555, TAMWORTH 0257111666
TOOWOOMBA 0746420055, TOWNSVILLE 0747955444, WOLLONGONG 0242032999, WOY WOY 0243043666, WYONG 0243050888

MyNetFone peers with PIPE networks

MyNetFone would like to announce to you all that we now peer with Pipe networks in NSW.

If your ISP peers with Pipe as well, then DATA Traffic between you and MyNetFone may go uncounted against any monthly quota, depending on how your ISP Bills for traffic internally.

Therefore if your ISP has FREE DATA through PIPE, why not switch on G711A, and enjoy what we call "Guilt FREE PCMA" (almost like a drug!)

Brent Spargo writes...

* MyNetFone enhances GlobalAccess with new Access numbers

Does this mean that you have CHANGED the actual numbers or have you added MORE access numbers. The MNF website doesn't seem to reflect the latter.

EDIT: OOPS -- spoke too soon. You must be typing it as I read it.

Reminds me of the Lucky Starr song, "I've Been Everywhere"

What, no Tullamore!

Brent, we're looking at getting a 1300 number with our existing service. Can you PM me your email address? I can't be bothered going through sales, rather speak to you directly.

ralphtad writes...

What, no Tullamore!

Or Caboolture, which is a major city just north of Brisbane.

You can get a DID on the Sunshine Coast, but that's still a STD call to Caboolture as far as I know.

Mind you in Tullamore a few tin cans and a ball of string would just about cover the whole township. :-)

ralphtad writes...

Does this mean that you have CHANGED the actual numbers or have you added MORE access numbers

I have edited my above post to include the full list of areas where we have a local Access number for, and our website will be updated tomorrow.

What, no Tullamore

Where is that, how many people live there, and how many more calls will you make if I get you a Access number for it :-)

Alline writes...

Or Caboolture

^ Same as above :-)

Brent Spargo writes...

Same as above :-)

Caboolture is a suburb 50 km north of Brisbane, the state capital of Queensland, Australia. Caboolture is considered to be the northernmost urban area of the greater Brisbane metropolitan region within South East Queensland, as it marks the end of the Brisbane suburban commuter railway service along the North Coast railway line.

Population now would be close to, or over 20.000 people, and the area is well known for strawberry farming as well as pineapples.

Nambour is the closest large township and inland from the Sunshine Coast, which in realality is a name given to the whole area.

Alline writes...

Caboolture is a suburb 50 km north of Brisbane,

You missed answering this point, which i think is really the main point they are trying to make re these numbers, "and how many more calls will you make if I get you a Access number for it"

i am using ta612v about two weeks. since 28/03/08 the voip cannot connet to mynetphone. the ta612v can connect to any websit but only cannot connect to mynetphone. the phone1 and phone2 always flash orange light.
if i use proxy ip, i can connect to mynetphone home page.

i dont know why. please tell me how to solve this problem.

i also ping the mynetphone but it always request time out
aycu04.webshots.com/imag...191424024_rs.jpg

I recently signed up with Pennytel, as it has got very good offer currently for India - Mobile i.e. 38.8c untimed.

I have read a lot of good things about MNF on WP, but unfortunately MNF does not offer untimed calls on mobiles for India, they do offer very good untimed rates for landlines in India. I will be waiting for something similar to Landlines in India from MNF.

kevinvisa writes...

i dont know why. please tell me how to solve this problem.

Not knowing what your configuration is, I would suggest power cycling your modem and your router.

I presume that the TA612V had been working. The flashing orange lights indicated that the TA612V has not registered with the MNF Proxy Server

the ta612v is locked to mynetphone.
i am not real understand what is power cycling.
could you please tell me how to do it,thanks

kevinvisa writes...

i am not real understand what is power cycling.
could you please tell me how to do it,thanks

Can you turn OFF and then ON your modem and your router.

If that fixes it, the TA612V should take a couple of minutes before it registers, in which case both Phone Lights will turn green

i did it. i also change to another modem.
but the result is the same.
i dont know why

kevinvisa writes...

i did it. i also change to another modem.
but the result is he same.
i dont know why

Before you start changing everything and losing a point of reference, since the time when the TA612V was working, had you changed anything in your configuration.

PLEASE NOTE: It may take a few minutes for the TA612V to register

Also can you please make sure that you connect the "Internet" port to the router LAN port.

.... and it would help if you filled in your profile. At least this would help to provide some idea as to your setup.

no i didnt change any configuration from both modem.
i set up the modem back to factory setting.
i also reset the ta612v back to factory setting.
but the problem still there.

Brent Spargo writes...

I have edited my above post to include the full list of areas where we have a local Access number for, and our website will be updated tomorrow.

Wow -- you really came good in expanding your Access numbers.

Now -- what we want are some CeBIT specials!

... am I pushing it ;-)

kevinvisa writes...

no i didnt chang any configuration from both modem.
i set up the modem back to factory setting.
i also reset the ta612v back to factory setting.
but the problem still there.

Can you please confirm that the TA612V was, at one point, working

Also short of filling in your profile, can you provide details of your modem and ISP

If the TA612V was working, then I'm hesitant to suggest anything else.

the ta612v was working.
now the ta612v only cannot use voip.
i can use ta612v to open any web page exclude mynetphone
my isp is goldenit speed: 1.5m
my modem: draytek 2600v, zyxel 2602hwl( both unlocked)

kevinvisa writes...

the ta612v was working.
now the ta612v only cannot use voip.
i can use ta612v to open any web page exclude mynetphone

Because the TA612V was working, I feel that it would be inappropriate to get you to change any of your modem/router settings.

Also which modem/router was the TA612V working on? I would re-connect that one.

Brent Spargo writes...

MyNetFone at CEBIT VoIP & IP Comms Tradeshow

G'day Brent,

I went last year and had a great time, very useful.

I'm registered to go again this year, but the cost of the VoIP conference is much more expensive than I paid last year. ($595 vs $199). There was an earlybird discount of $100, but it is still expensive.

I remember I had a discount voucher from you guys, so that may have lowered the cost - are you guys doing anything like this year?

Chaosdog1 writes...

I remember I had a discount voucher from you guys, so that may have lowered the cost - are you guys doing anything like this year?

You must of missed my Post on it; FREE Entry:

forum-replies.cfm?t=948915#r4

Brent Spargo writes...

You must of missed my Post on it; FREE Entry:

Nope, I have free my entry to CeBIT. That's sorted.

I'm talking about the VoIP & IP Comms Conference at CeBIT. Somehow I got it for $199 last year.

It may have only been $299 less a $100 earlybird discount last year. This year it it is a whopping $595. Are you going to have any discount vouchers for the conference (as opposed to the Expo).

Saw one of your guys, Andy give an interesting talk on VoIP over satellite at it last year.

Brent Spargo writes...

You must of missed my Post on it; FREE Entry

And you must've (note spelink ;)) missed the bit where he mentions registration for the conferences, not just the exhibition.

My Phone bill goes thru the roof when i call sri lanka, some times i buy card and it is a hassel.

I have read a lot of good things about MNF on WP, but unfortunately MNF does not offer untimed calls on land line or mobiles to Sri lanka. I will be waiting for MNF to bring untimed call rates for sri lanka.

noonereallycares writes...

And you must've (note spelink ;))

Don't antagonise him, I'm trying to get a discount here...

ralphtad writes...

What, no Tullamore!

What about Wagga Wagga. (02 6926 xxxx 6971 xxxx 6937 xxxx)

Huge transient population of Defence Force personnel under training.

Could be a gold mine for you guys.

Brent Spargo writes...

Due to overwhelming demand, we have lowered the price of both the Netgear TA612V & Netgear WGR613V to $19.95.

Brent Spargo writes...

MyNetFone enhances GlobalAccess with new Access numbers

Where on earth was I when this announcement went up ... must have been sleeping! This is fantastic news. I thought the WGR613V was cheap enough before, but now it's FREE ... my favourite word.

And GlobalAccess is all over the country as well (well, not ALL over, as some people are posting). Well done MNF - this is really good news. Any plans to extend this outside the country, to make it truly Global? Would sure be useful when I'm travelling!

CableRider writes...

And GlobalAccess is all over the country as well (well, not ALL over, as some people are posting). Well done MNF - this is really good news.

Agreed, but I'm wondering if there is any possibility in the future of the Global Access feature being set up with some kind of login system so you didn't have to pre register numbers and could just use it anywhere you had access to a phone?

Dave 3:16 writes...

What about Wagga Wagga. (02 6926 xxxx 6971 xxxx 6937 xxxx)

Huge transient population of Defence Force personnel under training.

Could be a gold mine for you guys.

Exactly what I was thinking and the first place I was looking for as my son will be based there for the next year.

Any chance of getting Wagga on the list?

CableRider writes...

Where on earth was I when this announcement went up

That's what I was wondering, normally you are all over this :-)

Any plans to extend this outside the country,

I will look into whether we can get New Zealand Access numbers first.

Other areas outside of Australia are orders of magnitude more difficult to offer numbers for, however be assured that I will continue to fight the good fight on this end to get numbers as soon as we can.

As to the suggested larger regional areas, leave it with me.

Brent Spargo writes...

MyNetFone enhances GlobalAccess with new Access numbers

Hi Brent

What will be the rates used for billing the calls made through Global Access?

You indicated that even international calls can be made using Global Access. If we make international calls, will the calls be billed at standard MyNetFone international call rates or will the calls be billed at whatever plan you are on. For example, if I am on GlobalSaver plan and make use of the GlobalAccess privilege to call India, will my calls be billed at GlobalSaver rate?

Also, are there any plans to include INDIA MOBILE to the GlobalSaver plan in the near future? I would be very much interested in joining the GlobalSaver plan if INDIA Mobiles are also included.

Thanks

The new PIPE peering is excellent! Thankyou. I am getting awesome pings.

PING sip00.mynetfone.com.au (125.213.160.81) from 192.168.0.200 : 56(84) bytes of data.

--- sip00.mynetfone.com.au ping statistics ---
120 packets transmitted, 120 received, 0% loss, time 120173ms
rtt min/avg/max/mdev = 39.187/40.890/46.532/0.945 ms

Would be good to have Mount Gambier SA with an access number.
It is the 2nd largest city / town in South Australia (Adelaide being the obvious biggest).

NB1300Plus4User writes...

Hi Brent

Hi

What will be the rates used for billing the calls made through Global Access

Whenever you utilise GlobalAccess, the rates are the same as if you made the call yourself through VOIP.

So to answer your question, yes!

are there any plans to include INDIA MOBILE to the GlobalSaver plan in the near future? I would be very much interested in joining the GlobalSaver plan if INDIA Mobiles are also included

I will have to look into the viability first, and will try and get back to you all regarding your requests.

Hi Brent, I notice the whirpool saver plans are per second billing to mobiles, what about the normal residential and business plans? As I am interested in offerring MNF to my customers and per second billing would be very advantageous.

Cheers, Dave.

i never change any seeting for both modem.
it should be mnf problem not my modem problem

kevinvisa writes...

i never change any seeting for both modem.
it should be mnf problem not my modem problem

So you're saying that the TA612V had worked for BOTH the Draytek and the Zyxel -- is this correct?

It's probably a MNF problem but it's important to provide them accurate information. You really don't want to go on an adventure where you start changing all of your settings.

yes ,TA612V had worked for BOTH the Draytek and the Zyxel .

i had tried to use another voip number by another provider in both modem.
it is working well. so i am very sure this is mnf problem.

Would edit your post to remove personal info and contact MNF directly and not in an open forum for your specific problem.

Damien.

kevinvisa writes...

so please solve it for me thanks

It will no doubt be quicker if you were to call them - 1300 731 048

Just wondering if anyone is using the GlobalAccess Service since the new numbers where provisioned; How is everything going?

Brent Spargo writes...

Just wondering if anyone is using the GlobalAccess Service since the new numbers where provisioned; How is everything going?

The big thing preventing me from using it often is that I can't pre-register numbers, as I move around a lot - is there a way to authenticate using a PIN like a calling card so that I can use it from any phone?

Brent, I notice that Bangladesh, India etc landlines are now on the GlobalSaver untimed list. Does this also apply to the Whirlpool NeoSaver (they're not listed, but I thought perhaps the updates haven't made it through to the NeoSaver page).

Ta.

Brent Spargo writes...

I will have to look into the viability first, and will try and get back to you all regarding your requests.

Hmmm.. why only India? Can you not consider the mobile phone of the other 4 countries, too?

I would prefer ANI callback in addition to this Global Access Number system. With ANI, you only have to enter one number into your mobile, for example, that can be used wherever you are in Australia, no matter whether there is a global access number in your area or not. It also works out cheaper, as both legs are charged at VoIP rates.

With the global access system, one leg is charged at traditional rates. If you are using someone else's phone, a charge will appear on their account, whereas with ANI callback, there would be no charge at traditional rates as both legs would be charged to the VoIP account.

Just wondering if anyone is using the GlobalAccess Service since the new numbers where provisioned; How is everything going?

The big thing preventing me from using it often is that I can't pre-register numbers, as I move around a lot - is there a way to authenticate using a PIN like a calling card so that I can use it from any phone?

+1

kevinvisa writes...

my modem: draytek 2600v

This is a voip adsl modem router, so would the user need a ta612v? Should be able to set this up instead.

i did it but still cannot connect with mnf.

kevinvisa writes...

.. i did it but still cannot connect with mnf.

So what did MNF say when you rang them?

i only eamil them but they haven't respond.
MyFone Ticketing #191310

is that possible my isp(goldenit) block mnf?

or mnf block my isp(goldenit) ?

Hi Brent,

I just called a mobile through Global Access (Toowoomba location)

It worked great, I just have one question. When using this feature does it use my Internet service to make the VoiP call or not?

Anyway, it worked really good :)

kevinvisa writes...

is that possible my isp(goldenit) block mnf?

or mnf block my isp(goldenit) ?

I suppose it is possible but I would guess unlikely.

If you think they might be ask them.

ozimarco writes...

With the global access system, one leg is charged at traditional rates. If you are using someone else's phone, a charge will appear on their account, whereas with ANI callback, there would be no charge at traditional rates as both legs would be charged to the VoIP account.

Except that some of us get plans like the old 3CDMA rates (24c for 10 minutes to landlines) and for us, global access is great for that for calling other mobiles or overseas!

Brent Spargo writes...

MyNetFone would like to announce to you all that we now peer with Pipe networks in NSW.

I'm getting excellent PING results than before. Good work MNF!

Pinging sip00.mynetfone.com.au [125.213.160.81] with 32 bytes of data:

Reply from 125.213.160.81: bytes=32 time=27ms TTL=59
Reply from 125.213.160.81: bytes=32 time=28ms TTL=59
Reply from 125.213.160.81: bytes=32 time=25ms TTL=59
Reply from 125.213.160.81: bytes=32 time=26ms TTL=59

Ping statistics for 125.213.160.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 28ms, Average = 26ms

I am getting the following ping results. I am with TPG. Can I do anything to improve these results?

Pinging sip00.mynetfone.com.au [125.213.160.81] with 32 bytes of data:

Reply from 125.213.160.81: bytes=32 time=323ms TTL=60
Reply from 125.213.160.81: bytes=32 time=282ms TTL=60
Reply from 125.213.160.81: bytes=32 time=48ms TTL=60
Reply from 125.213.160.81: bytes=32 time=288ms TTL=60

Ping statistics for 125.213.160.81:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 48ms, Maximum = 323ms, Average = 235ms

Thanks

Duplicate Post. Timeout error.

Brent Spargo writes...

Therefore if your ISP has FREE DATA through PIPE, why not switch on G711A

Hi Brent:

Can you please tell us where and how to switch on G711A? Should this be done on the ATA. Also, on the ATA, I thought it should G729.

Thanks

NB1300Plus4User writes...

Can you please tell us where and how to switch on G711A? Should this be done on the ATA. Also, on the ATA, I thought it should G729.

Changing the codec is done on the ATA. How it is done, is dependent on the make & model of the ATA. The use of G.729 is a consideration if one is bandwidth constrained. If that's not the case, as in PIPE, then you can afford the better audio quality by using G.711

NB1300Plus4User writes...

I am getting the following ping results. I am with TPG. Can I do anything to improve these results?

It's strange your results are so bad... you are in Sydney, so that's ok since MNF are peering with PIPE only in NSW at the moment...

I notice there is a 48msec in there, so your connection is capable of very good ping times, I'm wondering if your last mile is congested, or maybe your exchange. Were you running anything else at the time of the pings? Try making sure nothing else is connected, also check at various times of the day.

BTW: 300msec is still acceptable for VoIP, but it is a concern the ping time is so big, and the variation (jitter) is so big too...

Anyway, what's the voice quality like? That's the important part?

NB1300Plus4User writes...

Minimum = 48ms, Maximum = 323ms, Average = 235ms

Yes, your ping times are really crappy. Are you doing this from a wireless client?

ralphtad writes...

Are you doing this from a wireless client?

No, I was not doing this from a wireless Client. I had utorrent running and 2 torrents seeding at the same time and using up the entire upload bandwidth. When I stopped seeding and exited utorrent, the ping times came down to 29ms. So I think that seems to be the problem.

My wife told me that sometimes when she is using VOIP, call quality is not that great even to friends that are in Sydney and using MNF VOIP. She also indicated that there was call quality problem even to a landline this past Monday.

I am at work right now. But, in the evening, I plan to change the codec on the SPA2100 to G711A and see how it goes. Over the weekend, I was trying to talk to my friend who also has MNF VOIP and found that I could hear him, but he could not hear me. Hoping that changing the codec might help.

Will let you all know how things are going.

Thanks for the help

NB1300Plus4User writes...

using up the entire upload bandwidth. When I stopped seeding and exited utorrent, the ping times came down to 29ms. So I think that seems to be the problem

That makes some sense :-)

I plan to change the codec on the SPA2100 to G711A and see how it goes

If it is a MNFSPA2100, please contact our support team who will change it for you remotely:

https://www.mynetfone.co.../contact-support

NB1300Plus4User writes...

I had utorrent running and 2 torrents seeding at the same time and using up the entire upload bandwidth. When I stopped seeding and exited utorrent, the ping times came down to 29ms. So I think that seems to be the problem.

I think you are absolutely right!

Is your modem/router capable of QOS? If so set that up. I don't remember what bandwidth to allow so someone else might be able to help there. It is probably in one of the previous threads.

I have QOS setup on mine and no problems and I torrent 24/7. (It is amazing how many people want those Linux distros :D)

feckle writes...

Is your modem/router capable of QOS?

I am using BIllion 7300G and from knowledge, I think it is capable of QoS. I thought I checked into the setup of this last June when I joined MNF. I will look into this again tonight.

I was under the impression that bandwidth management is automatic. Can anyone suggest what bandwidth to allocate for QoS.

Thanks

Argh, I just got the TA612V delivered a few weeks ago, and now the new wireless WGR613V is available for the same price. Doh.

Brent Spargo writes...

If it is a MNFSPA2100, please contact our support team who will change it for you remotely:

Hi Brent

Thanks for your reply. I have logged a ticket to get the codec changed remotely.

Hope it improves the call quality with some of the numbers I call. As it is the call quality is not that bad to some of the numbers I call whereas for other numbers it is really bad.

My sister also has MNF WhirlpoolSaver and whenever I call her, the call quality is so bad that we have given up using MNF and call her on their Optus landline.

Infact, she has joined GlobalSaver last month and reverted back to WhirlpoolSaver because she indicated that the call quality to some of the Indian landline numbers was horrible.

Hopefully, MNF can improve the situation regarding call quality to India as time goes on.

NB1300Plus4User writes...

I am at work right now. But, in the evening, I plan to change the codec on the SPA2100 to G711A and see how it goes. Over the weekend, I was trying to talk to my friend who also has MNF VOIP and found that I could hear him, but he could not hear me. Hoping that changing the codec might help.

Basically changing the codec to G.711 will not help your circumstances -- probably make it worse. The sad truth of the matter is that VoIP requires some bandwidth. The fact that the person at the other end can't hear you is a clear indication that you are running out of uplink bandwidth.

G.711 requires 100kbps and G.729 requires about 30kbps. The bandwidth of your uplink ultimately determines the overall quality of the VoIP voice audio

QoS may help you but you will need to reduce the MTU to 576 bytes for it to be effective.

My advise -- DON'T run Bit Torrent if you want quality VoIP. Run Bit Torrent only in off-peak times.

ralphtad writes...

DON'T run Bit Torrent if you want quality VoIP

Hi Ralph

Thanks for your response. Yes, that is the same conclusion I have drawn. I have decided to use bittorrent only duing off peak times when we do not need to use the phone.

Jeeves Melchington writes...

Argh, I just got the TA612V delivered a few weeks ago, and now the new wireless WGR613V is available for the same price. Doh.

Well -- go for it. Just merge the plan with your current account. This way you pool your credits. The ATA's after all are basically FREE

NB1300Plus4User writes...

Hope it improves the call quality with some of the numbers I call. As it is the call quality is not that bad to some of the numbers I call whereas for other numbers it is really bad

While G711A will provide uncompressed quality, it will not be able to fix any underlying causes of poor call quality, such as Packet loss, latency and Jitter.

So be assured that we will indeed change the codec for you, but be aware of the above reasons for poor call quality.

MyNetFone stands by both of our codec's (G729, G711a/u) and ensure that they both deliver a PSTN like Service.

Regarding your calls to India, please raise a ticket to our support team, and if you could kindly provide as many numbers as possible, so we can nail down the specific problem and address it with our carrier.

Can some one advice if Bangladesh is part of the 10c untimed on the neosaver plan.

ralphtad writes...

Well -- go for it. Just merge the plan with your current account. This way you pool your credits. The ATA's after all are basically FREE

Well I don't really need it, I do have a 7402vgp with a dead voip circuit. I'm waiting for an all in one wireless N device to be released in the meantime.

Besides I already have $36 of credit which is going to take me ages to use anyway. And with 3 existing voip numbers it's all becoming just a bit confusing haha!

Jeeves Melchington writes...

Argh, I just got the TA612V delivered a few weeks ago, and now the new wireless WGR613V is available for the same price. Doh

I got my Daughter setup just before Easter with the 612. Would have liked to have set her up with a 613. Double Doh!

dasy writes...

Can some one advice if Bangladesh is part of the 10c untimed on the neosaver plan

No it isn't, but we can offer you 10c/untimed to Bangladesh on the GlobalSaver plan:

https://www.mynetfone.co...ices/globalsaver

You can easily and seamlessly upgrade to this plan anytime, through the MyAccount portal, by logging into your account through our website.

Conversely, you can downgrade anytime as well, by sending an email to buy@mynetfone.com.au

* Edited for Clarity.

* Note, any outlay of Monthly fee's for GlobalSaver would not be refunded if a change of plan is enacted.

Brent Spargo writes...

Conversely, you can downgrade anytime as well.
Are Whirlpool accounts flagged in the system to allow downgrades back to WPS/Neo even after they have been moved to a 'normal' plan?

Mick writes...

Are Whirlpool accounts flagged in the system to allow downgrades back to WPS/Neo even after they have been moved to a 'normal' plan?

That's an interesting question, as I thought that once you move over to the plebs plans, then the Whirlpool plans don't appear on the Plan pull-down selection (in My Service Options)

I guess you could always raise a Support Ticket to change it back

Thinking of giving voip a try...

I have cable (1mb/128kb) + an old netgear wireless that doesnt support qos. Are there any catches in getting whirlpool offer for wgr613v (cost 19.95$, credit 20$) + whirlpool saver (0$)?

I am planning to switch over to global saver plan if I like voip.

skudx writes...

I have cable (1mb/128kb) + an old netgear wireless that doesnt support qos. Are there any catches in getting whirlpool offer for wgr613v (cost 19.95$, credit 20$) + whirlpool saver (0$)?

Sounds fine, but be aware that your uplink bandwidth is close to the 100kbps requirement for the G.711 codec. Using G.729 should be fine.

I am planning to switch over to global saver plan if I like voip.

If you don't plan to talk in any length to Bangladesh, Pakistan, Philippines, India or Vietnam, then you should change to the cheaper NeoSaver Plan rather than the GlobalSaver Plan. The "FREE" calls in the NeoSaver Plan are effectively cheaper than those of the GlobalSaver Plan.

ralphtad writes...

Sounds fine, but be aware that your uplink bandwidth is close to the 100kbps requirement for the G.711 codec. Using G.729 should be fine.

I prefer a better voice quality (G.711?). Do you think my speeds are adequate if I dont use computers + phone at the same time?

NeoSaver Plan rather than the GlobalSaver Plan

Thanks. I might try neosaver :).

skudx writes...

I prefer a better voice quality (G.711?). Do you think my speeds are adequate if I dont use computers + phone at the same time?

It'll work, but just be mindful of Internet usage.

bazbrian writes...

I got my Daughter setup just before Easter with the 612. Would have liked to have set her up with a 613. Double Doh!

There's nothing stopping you buying the 613 too. You get free credit, so you're not actually wasting any money by doing so.

Got my new Netgear 613 this morning.

Up and running well!

Only problem I had was that I was instaling it behind my Netcomm NB6Plus4w.... and it did not like it.... the documentation said "connecting to another router is not a supported NETGEAR network configuration". So it would not connect to the internet.

I overcame the probelm by forcing the NETGEAR to have a fixed IP address of 192.168.1.20 (which is within the modem's range) - and both the modem and 613 accepted that.

What a great little unit!

Regards,

Harry.

Didn't know there was a new offer, I've been on WhirlpoolSaver plan for more than a year, and this morning I decided to change to NeoSaver, which I did, so MNF charged me $4.95 from my account.

Then a little later, I went to MNF/whirlpool website and saw the offer for WGR613V, so I ordered the device with a NeoSaver plan with instruction to merge to my current account. I received email confirmation saying MNF will charge $24.95 to my credit card.

My question is, does this sound like double-charging?

PS: I already sent a WHIM to Brent, hope he can respond shortly.

jimbeam007 writes...

My question is, does this sound like double-charging?

When you buy the new WGR613V you'll have a new SIP account associated with it, independent from, but linked to, your existing NS account. However this means you will now have two NS accounts taking $4.95 per month each from your credit card.

You'll have to change your NS account back to WPS (the one you converted this morning before ordering the WGR613V) but it sounds like you'll have wasted $4.95.

You'll have to change your NS account back to WPS (the one you converted this morning before ordering the WGR613V) but it sounds like you'll have wasted $4.95.

probably what I can do is, change it back just before 1 month from today, so at least I can use the free calls. what do you think?

Yes sounds like a plan. So by the time you get the WGR613V tomorrow, you'll have 120 calls to make by the first few days of May. Go call total strangers in the Ukraine and make friends with them!

Edit: Whoops, sorry, Ukraine is not covered. But you know what I mean ;-) Call the US! Some small farm town in Kansas!

Brent replied my WHIM, yeah, looks like I'll have to stick to my plan until end of the month.... o well... nevermind.

NB1300Plus4User writes...

I am using BIllion 7300G and from knowledge, I think it is capable of QoS. I thought I checked into the setup of this last June when I joined MNF. I will look into this again tonight.

Have a look at au.billion.com/forums/in...p?showtopic=9738 - Garfin has advice there.

Hi Brent,

I just called a mobile through Global Access (Toowoomba location)

It worked great, I just have one question. When using this feature does it use my Internet service to make the VoiP call or not? I dont understand how it works??

Anyway, it worked really good :)

ralphtad writes...

It'll work, but just be mindful of Internet usage.

My ping stats to sip00.mynetfone.com.au:
Packets: Sent = 120, Received = 120, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 15ms, Maximum = 28ms, Average = 19ms

Is that ok?

skudx writes...

Minimum = 15ms, Maximum = 28ms, Average = 19ms

Is that ok?

That's fantastic!!! Perfect for VoIP!! ;-)

Zero Faze writes...

I just called a mobile through Global Access (Toowoomba location)

It worke