Just for the record, I haven't yet upgraded the firmware on the modem after the last debacle. At about 6:30 I tried to ring my parents a few times who live on the north coast of NSW and kept getting a message "all lines to the are you are calling are busy, please try later". Hmmm, tried calling my mobile phone sitting next to me and got the same message.

Rang home from the mobile, it went straight to voicemail. Tried again and it rung. Rang my parents from my mobile (Optus 3G) and it worked fine.

Just tried again, it took 3 tries to get the home phone to ring from the mobile. First got voicemail. 2nd engaged, then 3rd it rang. What gives? I doubt it is problems with the Optus network as first go on the Optus mobile got through to the call I was trying.

U are not alone Richary..............shocking here tonight.Not even my mobile which is with virgin worked either......have tried since 8pm to get online but havent been able to.Upgraded last night....worked fantastic,nay have jinxed myself with sayin how fast it was.
By the way Im in Melb,Vic

Yeah I've had that experience twice out of twice when I went to ring home.
I don't ring home very often and only those two times.

Mine was worst, first time it rang but call timed out after quite a number of rings so I thought hmm, maybe mum is outside in the garden.

So I ring again and get a busy signal.

Third time I ring it says the mobile device is switched off.

Ring mum on her mobile and she says no the phone didn't ring, don't know what you are talking about.

Worth noting that these issues are not always VBB@H specific. My wife reported getting a message about my mobile number being disconnected this afternoon. At the same time I was trying to reach Voicemail from my (Virgin) mobile and got nothing first up, then message saying all lines were busy - evidently some brief problem with the Virgin service where I was (was fine few minutes later).

Home & Mobile out of action from 1700 to 1900 approx Thursday

Optus seem to have had problems around the times you have said. A thread here reflects that forum-replies.cfm?t=941556
:-)

04KVM10 means the phone NO GO ?

That was the message on the phone while it was out

David Vincent Smith  writes...

Home & Mobile out of action from 1700 to 1900 approx Thursday

We had an outage on part of our infrastructure that affected Virgin customers (both mobile and Broadband At Home) from around 6pm to 8.30pm. The symptoms were that only around 1 in 3 outbound calls from a Virgin Mobile device were able to connect. SMS was unaffected, as were inbound calls from other networks.

Robert Tihanyi writes... as were inbound calls from other networks.

Correct as this did happen … once … but the appointment that I missed should have generated a very irate call but there was none : )

But only around 1 in 3 outbound calls from a Virgin Mobile device were able to connect

Not in my case … continious attempts at using the VBB@H service and a couple of attempts at using the moble were not

What will be the next major outage ? There appears to be times when the perfect storm will happen … the last was the 5 or 6 Jan - a Sunday when everyone who have been away on the Xmas Break came home and jumped on the Net … this was an Internet Outage BTW.

Robert T

Do you have any ideas when the next major overload will happen ?
This is IMHO predictable from past experience …

Robert Tihanyi writes...

We had an outage on part of our infrastructure that affected Virgin customers (both mobile and Broadband At Home) from around 6pm to 8.30pm. The symptoms were that only around 1 in 3 outbound calls from a Virgin Mobile device were able to connect.

Thanks Robert. Though you can put my percentage up to 0/4 being able to connect.

It is also interesting that twice now I have called home from a mobile (one Telstra, one Optus) and the first time each go it went straight to voicemail without ringing. The second try immediately after worked. And no, I was at home both times so I know the phone wasn't in use. That's another slight bug - at the same time the internet was working fine.

The first one I needed to get the mobile number of a Telstra SIM I had in a work device, last night was testing the service after I couldn't make outbound calls.

richary writes...

Thanks Robert. Though you can put my percentage up to 0/4 being able to connect.

I tried 5 times and I couldn't connect and gave up

Hey Whirlpool Mods, can we change the title of this thread by adding a "r" between the "t" and the "a" in "outage?

There was a system outage last night both phone and net for about an hour.

Windsor 4030

Service Outage - Internet and Phone
Duration - 1930 to 2030 approximately Tue 15 April 2008

Mobile Service was scratchy, with erratic patchy reception.

Home Phone - No outbound calls were possible.

Service Outage

Windsor 4030

Service Outage - Internet

Duration - 1230 to unknown Mon 21 April 2008

Service Restored by 1745

Ferntree Gully 3156

Service Outage- Internet

Duration 1200 - 1850 Mon Apr 21

Service restored 1900

Pressed connect 3 times over 10 minute period.

Melbourne 3020

Service Outage- Internet

Got home around 6pm Sunday 20/04/2008 Out.

Returned with running issues around 7pm 21/04/2008.

Phone worked internet didn't.

Service Outage

Melbourne 3072

Service Outage - Internet, Home Phone, Mobile

Duration - 8.15 to 19.30 Mon 21 April 2008

Service Restored by 19.45

Service Outage 1 week on the home phone from 1004hrs on 15/4 to present No reply to emails by CS. Previous month for 4 days on the same date as though Optus has lost the plot with Telstra. Last time said call them on the phone. Thicker than a Brick at CS.

Letter to CEO but what hope.

Still no action at 8.45am, even though they start at 7am. Get to it, fellows.

Prediction of Next Serious Major Outage.

Monday Night After the Bathurst 1000 when all the photos are uploaded and moved around.

Does anyone know what caused this last outage??

Probably some user using 10mb over there 4 gig maybe?.

Honestly who knows?, It's one fragile Network a fly could sink it.

There was a system outage today both phone and net for unknown.

Windsor 4030

Service Outage - Internet and Phone
Duration - 1000 to unknown approximately Wed 23 April 2008
Mobile Service No outbound calls were possible.

OK on return home at 1300

Phone not working here at 6pm. Can't dial out. It was working before because it gave me the optus message when trying to call a 13 number this afternoon. Seriously Virgin, how about fixing the 13 numbers, its been a long time since these problems started and it's still no better.

Gary Dunham writes...

how about fixing the 13 numbers

This is one issue where Virgin are not the ones at fault. In my experience if you let them know the number you can't call they are very helpful about trying to get the provider in question to recognise the Virgin phone numbers - Virgin cannot possibly know if all 13 numbers are working and are reliant on the other providers getting off their arses and updating their systems or VBB@H customers telling them when they can't reach a 13 number.

We no longer have to worry about this issue as we have ported our old number over long ago.

System outage today phone

Windsor 4030

Service Outage - Phone
Duration - 1700 to 2200 approximately Wed 23 April 2008

Internet OK

Edit

Mobile Network Busy

Edit II

Phone OK Mob OK at 2200

My internet has dropped out (and I have to hit the connect button every time) about 15 times trying to download a 220 meg file, it stays on HSDPA with 2 bars and -93. Is this the same problem everyone is having?

HSDPA at 93 should work

See /wiki/?tag=virgin_broadband_aerial_antenna

But I have had to reset at 75 HSDPA because nothing was happening.

If the internet is playing up it is likely that everyone has given up.

Find out tommorrow ?

I am just sick of having to hit the reset button every 3-5 minutes

Mr Recruiter, what's your postcode? And what version firmware do you have?

Skiffie writes...

Mr Recruiter, what's your postcode? And what version firmware do you have?

4078 and just upgraded the firmware to the new one 3 weeks ago. (as per the advice from Virgin)

Mr Recruiter writes...

I am just sick of having to hit the reset button every 3-5 minutes

I feel your pain on that issue.. But it's the only way to keep it working, The only other way is streaming like a radio station whilst you use the net so it wont cut off,
Only problem is we cant do this anymore so a self made fix isn't allowed :(:(

Windsor 4030

Internet generally stable with occasional resets required.

David V Smith writes...

Internet generally stable with occasional resets required.

Lucky you

I am still on GRPS for the third day and still trying to get a response from Robert since Satuday about when its going to work as advertised and a exit.

This is just not worth the frustration any longer.

Windsor 4030

Internet Dodgy

VVB@H Phone Out

Mobile Voice and SMS Out

Internet outage about 1400, OK but suss at 1700, thunderstorm at 1700-1730, Mobile and Home Phone U/S at 1700.

drl writes...

Lucky you

I am still on GRPS for the third day and still trying to get a response from Robert since Satuday about when its going to work as advertised and a exit.

This is just not worth the frustration any longer.

Before you went onto gprs did you download more than 100mb ?
because whenever i try i get kicked onto gprs for 12 hours to the second the back to normal if i don't try to use the internet much.

is anyone in melbourne having problems today i can only get connected if i switch to gprs

thebutcher writes...

Before you went onto gprs did you download more than 100mb ?
because whenever i try i get kicked onto gprs for 12 hours to the second the back to normal if i don't try to use the internet much.

No mine is more like the tower will be reset on one day, I will then get 2 good days and then on the third day it will fall over again.

This happens twice a week with frustrating regularity.

Then add the constant internet interruptions and the phone drop outs.

I cant understand how they can continue to advertise this.

drl writes...

No mine is more like the tower will be reset on one day

well we had a storm last night since just before then i have been only able to get GPRS some times the rest of the time its stuck on searching
( and i haven't downloaded anything ) or gone over my usage

frenzal56 writes...

is anyone in melbourne having problems today i can only get connected if i switch to gprs

I am. I posted in another thread that I've been having problems since Friday, when there was no rain at my place, but there was rain elsewhere in Victoria.

I'm mostly on GPRS, occasional HSPDA flickers but nothing solid since my 3G strength has tended to be around the -110dBm mark since the rains came.

VIC: 3199 for the record. This seems to happen every time it rains, thank G-d we're in a drought or I'd be really stuck!