This was happening maybe 6 months ago and it seemed to stop since then, however the last three nights while playing on xbox live at exactly 12 midnight on the dot my connection will slow to a standstill, until everything is unusable.

Before anyone asks, im not shaped in either peak or off-peak time. far from it actually.

Is anyone else experiencing these slowdowns and/or can offer some advice on what to do about it?

I have had the same issue at midnight multiple times, basically the whole connection has shat itself requiring a reboot.

Not so bad when personally online to reset the modem.

Not happy when I have gone to bed expecting to wake up to some complete downloads and they have hardly started.

BTW each time I have had heaps of capacity left.

hmm yea seems to be the same sorta thing I am experiencing. can anyone offer any reasoning, or even better a solution to this?

Dan0208 writes...

hmm yea seems to be the same sorta thing I am experiencing. can anyone offer any reasoning, or even better a solution to this?

I used to set a schedule in my modem to drop PPP at midnight and re-connect at 12.05am to make sure downloads were being assigned to off peak.

yep...same 2 nights ago and onc more about 2-3 weeks ago...no choice that do a hard reset of the modem (not a simple powere off/on reset)....
I'm using their Netcomm modem for the PC...friggin hassle and shouldn't happen...

happened again tonight, shocking and very unacceptable. even after a modem/router reset nothing happened. pretty much unusable.

All seems fine for me - I was torrenting 4 things at once, each at around 200kbps. I started them around 10pm, and according to bittorrent they had all finished by around 2am - 3am. This was on the 27th of feb, the last day of my billing month. I had 1100mb left, so I was trying to use it all up. My off-peak was still at 14157MB remaining though.

how do you set a schedule in the modem, it seems like a good idea.

I just had a look through my modem options and couldn't find any scheduling features.

MattinHobart writes...

how do you set a schedule in the modem, it seems like a good idea.

I just had a look through my modem options and couldn't find any scheduling features.

What modem do you have?
Mine is a Draytek.

Lester Burnham writes...

MattinHobart writes...

how do you set a schedule in the modem, it seems like a good idea.

I just had a look through my modem options and couldn't find any scheduling features.

Mine doesn't have scheduling features either. :(

It Is a NetcommNB5Plus4NS

MattinHobart writes...

It Is a NetcommNB5Plus4NS

I have the later model - NB6Plus4W

Yep iv got the netcomm NB5Plus4WNS

its like as soon as it ticks over to off-peak the netspace servers cannot cope with moving everyones data to offpeak, or the sudden rush of peoples scheduling starting at midnight?
it is making it very frustrating to try and do anything around that time, xbox live is literally unplayable.

Dan0208 writes...

Is anyone else experiencing these slowdowns and/or can offer some advice on what to do about it?

Hi Dan0208,

When this 'slowdown' occurs what steps do you take to restore your Internet connectivity?

Regards,

Mark
Netspace Online Systems

Thanks Mark for replying to my topic, its great to see netspace support on this forums.

There seems to be nothing I can do to restore the speed but wait, normally around half hour. It is still connected but the speed is so slow it is unusable.

I have tried unplugging the power to the modem and leaving it for up to 10 minutes along with shutting down all computers connected to the network and also the xbox. However upon reconnection the problem still exists.

Dan0208 writes...

It is still connected but the speed is so slow it is unusable.

Dan0208,

Considering the unique nature of the issue you are reporting, can you please send an e-mail to techsupport@netspace.net.au and provide a full description of the issue and your user details then post the ticket # you receive in this forum so we can follow this up with you.

Regards,

Mark
Netspace Online Systems

I also experience this midnight slow down/loss of gaming pings.

I'm on ADSL2+ on the Randwick NSW exchange and gaming on a server of this ip address 122.100.6.233:27015.

Pings normally are 50ish, once 12am hits i go to 250ish.

Downloads are also much slower than normal to the Netspace test download files. Normally about 1000+ KB/sec, after midnight about 300 KB/sec

Still have plenty of quota left, tried turning off/on the modem (few minutes) - doesn't seem to fix the issue.

can anybody please suggest a fix to this or link me to further help ?

thank you.

Tato writes...

I also experience this midnight slow down/loss of gaming pings.

I'm on ADSL2+ on the Randwick NSW exchange and gaming on a server of this ip address 122.100.6.233:27015.

Pings normally are 50ish, once 12am hits i go to 250ish.

Just wrote about it.
/forum-replies.cfm?t=960428

Mark (NS Support) writes...

Considering the unique nature of the issue you are reporting

Unique nature? Many people have been reporting this for months! Is everyone experience a unique and different problem or is it a problem in general with Netspace running out of capacity when the midnight offpeak downloads kick in? I think the later but I doubt that would ever be admitted by Netspace. If not asking each person who reports it to get a ticket and acting like it's some sort of new thing would be the go hey?

Yes from 12am for about 30min - 1 hour, the connecting slows to a crawl. Seems like its just leechers coming online and the servers can't hack it.

Pilfer writes...

Unique nature? Many people have been reporting this for months!

I agree with everything you said.

I wonder if they switch over bandwidth providers between peak and offpeak change overs and their system is failing or can't handle the change over properly

Real bad latency again on the TF2 internode servers 180 to 230 ms at 10pm it was 30ms ?

Nice and smooth up until 11:30pm then bam..
spledgey.smugmug.com/pho...6034_BzJzx-O.gif
spledgey.smugmug.com/pho...6048_VpdJA-O.gif
Those are from last night.. not too bad actually, relatively speaking. (the numerical ip is a GA server)

This is from tonight.
spledgey.smugmug.com/pho...6068_dMS9r-O.gif
It's happening every night to varying degrees. Usually gets better after an hour or so but by then it's too late. Some nights it's not too bad and is almost tolerable. Other nights, we're not so lucky.

Suffice to say, NHJ.

yeh its total crap after midnight here too (Randwick), like their customer support.

i sent an email with the following requested information from this thread on the 26/04/08 and have got nothing from them cept an automated reply. /forum-replies.cfm?t=944036&p=10#r189

useless...i'm leaving them.

internet is quite usable but torrents are slow when it strikes midnight.

i'm downloading their test files from here at average 150KB/sec now - on ADSL2+ which normally gets speeds on these files at 1200KB/sec through the day.

speedtest.netspace.net.au

Tato writes...

i'm downloading their test files from here at average 150KB/sec now - on ADSL2+ which normally gets speeds on these files at 1200KB/sec through the day.

speedtest.netspace.net.au

I know - that speedtest.netspace.net.au is not accurate - I'm on an 8000/384k plan and I'm lucky to get 110KB/s downloading from it. However, I just pulled down a 380MB file from apple in 3 minutes. Something's not right here....

Tato writes...

useless...i'm leaving them.

have you begun the churn process yet ? and if so how is it going ? hopefully it is a seamless experience .. any problems let us know here

SilentX writes...

internet is quite usable but torrents are slow when it strikes midnight.

hmm this issue is not effecting victoria well moolap exhcnage via teh windsor access concentrator anyway full speeds over night as has been the case for several months now regular downloading of 1300 meg on off peak using torrents..

what state you in ?

adsl1 or adsl2+ ?

10pm on the dot in western australia the net does come to a complete standstill every night, its not a home user issues but an isp issue.

Something at their end is causing it but they are always first to put blame at the customers end.

xtermin8 writes...

10pm on the dot in western australia the net does come to a complete standstill every night

And what time does it usually get back to normal speeds? Maybe they're purposely doing it because offpeak starts earlier in W.A at 10pm?

|FeZZa| writes...

And what time does it usually get back to normal speeds? Maybe they're purposely doing it because offpeak starts earlier in W.A at 10pm?

sometimes can take up to 15-30 minutes to be back working again, gets really annoying every night of the week

I've spoken to a friend who runs a small sydney isp and he tells me the change over between peak and offpeak should be smooth, also smooth if they change their data provider links

xtermin8 writes...

I've spoken to a friend who runs a small sydney isp and he tells me the change over between peak and offpeak should be smooth

I used to be on their ADSL1 in Sydney and it was smooth, but will be moving to ADSL2+ in Perth. At least our offpeak starts early then :)

|FeZZa| writes...

I used to be on their ADSL1 in Sydney and it was smooth, but will be moving to ADSL2+ in Perth. At least our offpeak starts early then :)

yeah as soon as my contract is up I'm going to adsl2+ with iinet as they offer a better deal and more reliable service

Last night my ADSL2+ connection didnt just slow, it dropped completely right on midnight...not sure how long it was down as I got fed up and went to bed.

I have to say I've noticed this as well in the last 6 months. I'm on ADSL1 in Sydney. It doesn't happen regularly, but rather randomly - 2 nights in a row here and there. I wake up and find my connection had died on midnight and none of my overnight downloads were touched (or beyond 5%). It takes a reboot of the modem to fix this. Surely the modem doesn't just happen to crash at midnight?

puafia writes...

Last night

that would be because of the planned maintenance last night, my connection dropped too /forum-replies.cfm?t=971693

-marky

had to post on this one as i had a night of it trying to trouble shoot thee problem

hope they fix this

EVERY night my connection dies out between 12:30am and 2am, or just slows right down, im fine with it cause im changing providers soon anyway

BzBz writes...

EVERY night my connection dies out between 12:30am and 2am, or just slows right down, im fine with it cause im changing providers soon anyway

it may be helpful for those having these issues to detail the following: your plan, your exchange and the state your in plus any tracert of files your trying to get

I have been managing 1300 mb during my off peak for weeks with no degrading of my connection which tells me it is either not wide spread or i am just plain lucky.

my connection is ADSL1 512/128k (moolap exchange) (Windsor access Concentrator) State: Victoria

Who are you churning to and when ?

Well was downloading a few podcasts at 11.55PM at roughly 1.6MB/s. As soon as midnight hits im getting about 250KB/s. Not good enough. I pay for this speed because I'm inpatient and I expect it 24/7.

SilentX writes...

Well was downloading a few podcasts at 11.55PM at roughly 1.6MB/s. As soon as midnight hits im getting about 250KB/s. Not good enough. I pay for this speed because I'm inpatient and I expect it 24/7.

agreed .. that isnt good.. however

I am downloading at 52 KB/s on my 512/128 k connection which is where it should be so no slowdowns here before or after midnite

i manually slowed down my connection to reply here down to 45 KB/s, and will but it back to full speed shortly

I would be interesting for you to do some tracerts of the files your downloading then a staffer may be able to work out what is going wrong

You'll never notice the slowdown with a 512K connection. The midnight slowdown is nothing new, been happening for years, it's just getting worse.

Been dropping out for me all night. (This is just the log after i rebooted the router, happened about 8 times before that between 12am-5am) as well as speed issues. Although it may be a simple case of netspace running out of bandwidth during the off peak period. As thats when most people would schedual their downloads for that period.


----------- system log buffer head --------------
Jan 01 00:00:19 home.gateway:im:none: Changed iplan IP address to 192.168.1.254
Jan 01 22:01:13 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is UP!
Jan 01 22:01:18 home.gateway:ddns:none: can not get the ip of interface[ipwan].
Jan 01 22:01:27 home.gateway:ppp:none: Channel Id(0) connected
Jan 01 22:01:27 home.gateway:im_backend:none: Changed ipwan IP address to 220.253.182.227
May 09 05:45:40 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is DOWN!
May 09 05:46:20 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is UP!
May 09 05:47:22 home.gateway:ppp:none: Channel Id(0) disconnected after (0 hr 54 min 10 sec)
May 09 05:47:22 home.gateway:im_backend:none: Changed ipwan IP address to 0.0.0.0
May 09 05:47:31 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is DOWN!
May 09 05:47:57 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is UP!
May 09 05:48:10 home.gateway:ddns:none: can not get the ip of interface[ipwan].
May 09 05:48:26 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is DOWN!
May 09 05:48:52 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is UP!
May 09 05:49:10 home.gateway:ddns:none: can not get the ip of interface[ipwan].
May 09 05:49:12 home.gateway:ppp:none: Channel Id(0) connected
May 09 05:49:12 home.gateway:im_backend:none: Changed ipwan IP address to 220.253.182.227
May 09 08:49:14 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is DOWN!
May 09 08:49:25 home.gateway:rt61apRxPacketProc:no­ ne: 00:12:f0:b8:e9:09 disassociated
May 09 08:49:26 home.gateway:rt61apRxPacketProc:no­ ne: 00:12:f0:b8:e9:09 associated
May 09 08:49:52 home.gateway:turbo_extEvtHandlerPr­ oc:none: ADSL line is UP!
----------- system log buffer tail --------------

At the time of disconnection:
ipwan
VPI / VCI 8 / 35
PPPoE Connection xDSL line is not synchronized
IP Address 0.0.0.0
Subnet Mask 0.0.0.0

First attempt of reconnecting:
ipwan
VPI / VCI 8 / 35
PPPoE Connection Incorrect IPCP configuration
IP Address 0.0.0.0
Subnet Mask 0.0.0.0

Second attempt of reconnecting:
ipwan
VPI / VCI 8 / 35
PPPoE Connection Connection established
Connected time so far 00:00:18s
IP Address 220.253.182.227
Subnet Mask 255.255.255.255

May or maynot be related.

Hi

has this been happening during the day also?, a loss of sync which is what your reporting is an issues which can only occur between your modem, house wiring, telstra cable to exchange or exchange linecard, it would be unrelated to the slowdown in dataflow you were reporting, unless there was a significant increase in crc errors reported by your modem, (im guessing its a billion from that log home page => adsl => advanced reports crc errors)

Id give it one more night incase your exchange happens to be undergoing maintenence last night, but if it continues occuring the only solution is to call Netspaces helpdesk, and get them to get telstra to send a linesman out, (after you have tried performing an isolation test, and if possible if youve tried using a different modem)

Good luck however

I haven't experienced drop outs lately, quite amazed, a few months back the modem and the phone service (no dial tone) were dropping out on an almost hourly basis for a few weeks.

Line Mode ADSL2+ Line State Show Time
Line Power State L0 Line Up Time 29:09:42:05
Line Coding Trellis On Line Up Count 1

Pilfer writes...

You'll never notice the slowdown with a 512K connection. The midnight slowdown is nothing new, been happening for years, it's just getting worse.

ok noted ... i guess thank goodness for 512/128 then...

The Kitchen Sink writes...

the only solution is to call Netspaces helpdesk, and get them to get telstra to send a linesman out, (after you have tried performing an isolation test, and if possible if youve tried using a different modem)

Yes, and oh the Joy that would be.

If I am going to be spending more money for something that is more than likely going to have me ping ponging "its so and so's problem" then i dont want to waste my time, and my day off work.

I did the usual, however im not going to wait around for 1hr doing an isolation test for something that happens maybe in 5min, or perhaps in 2hours, I simply do not have the time for it.

This may or maynot be a related issue, but I do see some slight speed issues after midnight, tho i don't notice when they stop becoming an issue (I'd imagine after 7) for the reason I work to pay netspace bills..

One option for you would be to conduct an isolation test overnight, and check your modem logs, assuming you dont use your home phone at night,

As to the its so and sos problem, unfortunatly that is the only thing it can be for you (unless you isp is telstra) the only things that can cause sync issues are owned by telstra and are therefore not within netspaces control, (if you are on an ADSL 2+ dslam, then they could be in control of other companies, possibly including netspace, however the physcial phone line is still telstras responsibility)

So it seems tonight this issue has started to occur early...
9pm instead of the usual 11:30pm (12 midnight for easterners) May have started even earlier but I wasn't around to notice.
Anyone else seeing this tonight?

May as well be back on dialup right now.
Same symptoms as the 'usual' midnight rubbishy performance.

Tracing route to www.whirlpool.net.au [203.147.133.62]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 12 ms 11 ms 11 ms lns2.Adelaide.netspace.net.au [203.17.101.88]
3 13 ms 13 ms 12 ms core1-fs-gigether-0-0-152.Adelaide­ .netspace.net.au [203.17.102.114]
4 21 ms 22 ms 21 ms core1-ks-gigether-7-15.Melbourne.n­ etspace.net.au [203.17.96.98]
5 205 ms 204 ms 197 ms core1-hs-gigether-7-1.Sydney.netsp­ ace.net.au [203.17.96.102]
6 194 ms 195 ms 191 ms core1-cs-gigether-0-1.Brisbane.net­ space.net.au [203.17.96.50]
7 188 ms 190 ms 188 ms AS7496.brisbane.pipenetworks.com [218.100.0.20]
8 198 ms 207 ms 207 ms vl5.mls1.wic.server-noc.com [203.147.255.105]
9 203 ms 196 ms 202 ms wic221d.server-web.com [203.147.133.62]

Trace complete.

Tracing route to www.gamearena.com.au [203.46.104.10]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 25 ms 25 ms 31 ms lns2.Adelaide.netspace.net.au [203.17.101.88]
3 25 ms 26 ms 25 ms core1-fs-gigether-0-0-152.Adelaide­ .netspace.net.au [203.17.102.114]
4 34 ms 35 ms 35 ms core1-ks-gigether-7-15.Melbourne.n­ etspace.net.au [203.17.96.98]
5 177 ms 177 ms 177 ms core1-hs-gigether-7-1.Sydney.netsp­ ace.net.au [203.17.96.102]
6 170 ms 168 ms 172 ms GigabitEthernet3-6.ult1.Sydney.tel­ stra.net [165.228.182.221]
7 164 ms 162 ms 160 ms TenGigabitEthernet7-2.ult2.Sydney.­ telstra.net [203.50.12.66]
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * ^C

Tracing route to www.l.google.com [74.125.19.99]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 39 ms 26 ms 25 ms lns2.Adelaide.netspace.net.au [203.17.101.88]
3 24 ms 26 ms 25 ms core1-fs-gigether-0-0-152.Adelaide­ .netspace.net.au [203.17.102.114]
4 34 ms 34 ms 34 ms core1-ks-gigether-7-15.Melbourne.n­ etspace.net.au [203.17.96.98]
5 199 ms 193 ms 189 ms core1-hs-gigether-7-1.Sydney.netsp­ ace.net.au [203.17.96.102]
6 186 ms 193 ms 194 ms GigabitEthernet3-5.ult1.Sydney.tel­ stra.net [165.228.182.213]
7 194 ms 201 ms 200 ms TenGigE0-1-0-0.chw-core2.Sydney.te­ lstra.net [203.50.20.129]
8 204 ms 203 ms 203 ms Bundle-Ether1.oxf-gw2.Sydney.telst­ ra.net [203.50.6.90]
9 197 ms 199 ms 204 ms 10GigabitEthernet6-0.sydo-core01.S­ ydney.reach.com [203.50.13.38]
10 201 ms 203 ms 199 ms i-10-0.syd-core03.net.reach.com [202.84.221.85]
11 189 ms 189 ms 190 ms i-4-2.sydp-core01.net.reach.com [202.84.249.13]
12 336 ms 341 ms 340 ms i-14-0.wil-core03.net.reach.com [202.84.143.246]
13 360 ms 352 ms 355 ms static.net.reach.com [202.84.251.154]
14 353 ms 357 ms 357 ms Google.peer.tlot03.net.reach.com [134.159.62.214]
15 363 ms 352 ms 354 ms 216.239.43.12
16 346 ms 345 ms 353 ms 209.85.253.178
17 330 ms 336 ms 344 ms 209.85.251.94
18 347 ms 333 ms 330 ms cf-in-f99.google.com [74.125.19.99]

Trace complete.

The latency increase from melb->sydney is greater than sydney->US (or wherever google is hosted)..

edit: seems I'm not alone.

Dan0208 writes...

Is anyone else experiencing these slowdowns and/or can offer some advice on what to do about it?
Mine is totally another way, I'm not an off-peak user, my connection is totally dead at around 12:15-12:30pm - 5 times for the last 30 days or so (may be more but I was not at home). It recovers itself but my machine has to reconnect again.

BH

omg other people with the same issue!

what is up with this? the connection slows down completely at midnight for me also and stays that way for some hours. No matter how many times i reset the modem or reboot.

I think Netspace need to stop assuming that this is a customer problem and look at their service...

Brokensword writes...

what is up with this?
No idea..

Although something strange is happening tonight. Friday is usually the worst night for this.
I've just disconnected from a Gamearena server with pings of +300ms, all pretty typical for the 11:30pm (12est) changeover. But now (after last night's 'maintenance') the pings from the command line to the same server ip are much lower (normal I guess).

All I can think of is that somewhere along the line, prioritisation of ICMP has been increased so that ping packets are getting through smoother.
Sounds a bit shady to me as the issue still stands, but I suppose it's a bit harder 'prove' that it's existing now. Command prompt pings look fine now but in game it's still the same 'ol, same 'ol.

Will be very interesting to see whether further network maintenance/upgrades on the 20/21st do anything to fix this long standing issue. They're apparently only for WA and SA/WA/NT and the issue seems to be with traffic leaving VIC so I'm not holding my breath.

I should note, local traffic in SA is fine (stuff not leaving SA), and if the traffic doesn't leave your state - you're probably not gonna see anything adverse. Just anything passing through Melbourne gets wacked with the lag stick.

What happened to the generally superb network performance of the Netspace of old :/

Well after having been with Netspace for four months now... only one word can sum this up and that's... pathetic.

But hey! i'm on a contract and they put a termination fee that leaves you stuck with their piss poor excuse for service.

How about we introduce Netspace to a thing called "Customer Satisfaction"?

Listen to the people in this thread please. Look INTO THIS ISSUE!

Brokensword writes...

i'm on a contract and they put a termination fee that leaves you stuck with their piss poor excuse for service.

how long is your contract ?

I'm pretty sure its 24months from what i recall.

If this issue was fixed i would be ok with it, but i have had this issue for quite some time now and it just looks like its gonna be left that way...

/sigh @ Netspace.

Brokensword writes...

I'm pretty sure its 24months from what i recall.

yikes

let that be a lesson to everyone , do not go for such long contracts, a bitter pill to swallow now, hopefully this sinks through to others joining any isp or doing research to joining an isp the same should be followed in telephony connections SHORT contracts always
Keep the contracts short

I'd also say if you're a gamer, from talking with my friends Netspace ping times are not impressive.

OMG Tonight in TF2 was a disgrace, 4 of us on one of the Internode servers had pings over 300 - All on Netspace. Too many 12am issues recently. Quality of service is nonexistent at the moment. Love to KNOW what happens at Midnight.

No midnight issues here. Managed to download 1347 Mb last night for the off-peak period.

That's on torrents with a 512/128 plan

yer woefull ping to aussie game servers, and connection dropped last night at 11:18pm NSW, came back after 20 mins

I’ve been dropping PPP sessions a lot lately, at first I assumed it was my line(it has been raining in my area and I seem to drop a lot when it rains or just after it's rained).

But now I’m guessing it’s more a Netspace issue?

Btw I don’t have any speed issues at night, just constant PPP dropouts.

512/128 User :).

møbius writes...

But now I’m guessing it’s more a Netspace issue?

its possible... just to be on the safe side i assume you have done isolation tests already

may i ask do you have any clicking or crackle on the phone line at all ??

constant ppp dropouts would indicate something may be wrong with the line however i dont know if you have tried an alternative modem if so what was the result of a different modem if you have, if not is it possible to borrow or obtain another modem to test with that ?

møbius writes...

I’ve been dropping PPP sessions a lot lately

512 user here, with no slowdowns at all at midnight (Victorian customer)

the ppp session is established between you and a netspace server, of which each server will handle many many customers, given that there doesnt appear to be a large number of ppp session dropout posts, im guessing the fault would be between your exhange and your modem, (including the exchange and the modem their)

if you can have a look at the crc error count on your modem, and see what it does over time, if rain seems to be a factor, its most likely your line is getting water in it somewhere (althought not guaranteed) and its causing its resistance to vary upsetting the adsl signal (but may not be enough to loose sync)

Kjaere's advice is right though, try and find another modem to test with, perform an isolation test and call netspace, the problem is highly unlikely to fix itself

Do let us know how you get on though, and good luck

Kjaere writes...

its possible... just to be on the safe side i assume you have done isolation tests already

may i ask do you have any clicking or crackle on the phone line at all ??

Isolation test: Done - No change
Try another modem: Unable - I no longer have a second modem, nor can i borrow one
Clicking/crackling on phone line: Possibly - Will have to do a few test calls and keep an ear out, i normally use VOIP so i ignore minor call quality issues

The Kitchen Sink writes...

if you can have a look at the crc error count on your modem, and see what it does over time

I'm using a Billion 7401VP(Using 5.52, cant update to 5.53/4 since = VOIP codec bug). CRC errors right now are at 108 but i've seen it go as high as 560-800.

Also here is my log from last night, its was a yo-yo :\ note: i edited out my DynDNS updates and sip regs
img233.imageshack.us/my....=32235681fs0.jpg

møbius writes...

Clicking/crackling on phone line: Possibly

this is important, any such interference can cause drop outs in connection voice lines should be reasonably quiet

Kjaere writes...

this is important, any such interference can cause drop outs in connection voice lines should be reasonably quiet

Well seems the line has abit of clicking/crackling, think im going to put in a Line Fault request into Netspace for Telstra to check my line :).

Just as i was leaving this morning, i lost PPP atleast 10 times in the space of 30mins, so its really getting bad now.

keep us posted,

the crackling/clicking interference will be causing the problem in this case since you did an isolation test its the line itself, so once that is resolved the adsl should be more stable

in passing also i have recently had the experience with one of my customers who was having a crackling problem on the line and it turned out to be a cordless phone , removing the phone fixed the problem.. so some times it can be some piece of equipment on the line can cause the problem.

When i first had adsl installed i had cracklining issues also, i swicthed my filters to c10 supplied filters, but the problem was ultimately traced to my panasonic 2.4ghz cordless phone, in conjunction with a suspect phone line, (lline attenuation of 51DB for me)

Yep, pretty much over the same time frame along with complete drop outs. And no, I'm nowhere near being shaped. And frankly I've had a gut full.
Been with them for 4 or 5 years, and the standard has dropped markedly.
I'm in metro Melbourne and on the 512k/128k.

eviltwinbruce writes...

Yep, pretty much over the same time frame along with complete drop outs. And no, I'm nowhere near being shaped. And frankly I've had a gut full.
Been with them for 4 or 5 years, and the standard has dropped markedly.
I'm in metro Melbourne and on the 512k/128k.

hmm weird, has to be something between your exchange and you and or netspace, i am also on the same speed as you and im in geelong and i am not effected by this issue, which only indicates its not wide spread otherwise would it not effect me too ? unless i am just plain lucky but i dont think its that

Well, I had no issues last night. Managed to pull down ~10GB in 5 hours. I didn't get shaped till 3GB over though, which is weird.

No, the issue seems to be b/n Melbourne & Sydney. I have started doing command prompt "tracert (game server ip address in USA)" and the ping always blows out between netspace Melbourne and Sydney. From my router to netspace Melbourne, its a very acceptable ping.

The midnight latency issue is definetly Netspace's fault. I play on the Gamespace TF2 server most nights since I get a great ping, but then all of a sudden it seems about 90% of the players on the server start to get 200ms ping, but never me. When I refresh the global servers list, I ping 200ms to about 95% of the servers

Needless to say, this is why the Gamespace servers don't get played on at night. Server generally clears within 10 minutes when people get the horrid pings

once again..........
Tonight before midnight ping range b/n 275-290, noticed after midnight high ping +450, 12.05 kicked from server ping above 500. Tried rejoining, same result
Thanks netspace

Another night ruined for me from this horrid, pathetic of an excuse you call service

Netspace is now officially the worse ISP I've been with

yeah mine runs between about 290-380, soon as 12 am hits, it jumps and stays around 700-900 mark, it does this every night, till about 1:30 -2am

Apologies for flogging the dead donkey, but why is my freeprimo 10mb download from download.com running at 10.6kb's minutes after the clocked ticked past midnight?? I've only got 4 meg to go.

I want to go to BED!!!

Yep. The problem is still there. Midnight rolls around and the speeds go down.

If I was a big online gamer I would definitely have churned by now. Luckily that isnt the case.

Sorry to resurrect a dead(ish) thread, but obviously it's not worth starting a new thread just for this little tidbit.

Smack bang on midnight last night I lost all external connectivity, however established connections continued. Namely downloading a debian iso from ftp.netspace.net.au, albeit at a heavilly reduced rate, approximately 7kB/s on a 512k downstream. Attempting to begin another ftp connection to ftp.netspace.net.au failed, along with all other connections being dropped progressively as they timed out.

This, in itself, is not an unusual occurrence. Dropouts have been ridiculously common lately, experienced across multiple premises off separate exchanges in my local area. Generally rebooting all CPE does not restore service but has been known to at times. The strange thing is the the connection dropping at exactly midnight, and I'm sure it's happened before but I haven't recorded any details from these times. Sync from the modem was fine, but it was unable to complete 'checking username and password', indicating that there was possibly a problem with the authentication server. No outage notification is present on Netspace's News Desk either closed or open. All settings were checked and rechecked, all equipment rebooted, the connection came back some time around 3am this morning.

Any comment from Netspace?

Chalmo writes...

Any comment from Netspace?

Reviewing connection graphs for Tasmania there were no widespread issues with drop-outs at approx. 00:00 this morning as you've reported.
However there does appear to be a small drop of users at approx. 03:00-04:00 which may have been caused by general upstream provider maintenance at specific exchange(s) in the state.

If your drop-out issues continue please contact Netspace Technical Support on 131 456 for further troubleshooting assistance of this issue.

Regards,

Mark
Netspace Online Systems

Thanks Mark for your prompt reply, but it's not really worth reporting at 00:20 when, if my memory serves me correctly, the helpdesk is only open until approximately 22:30. The connection has never failed to revive itself within a few hours anyway. This being after a complete isolation and testing with different modem/cables (known to be working, the equipment I use usually alternates every dropout, including multiple PCs), so there's really no need to troubleshoot it from this end. I'm on straight copper from my premises to the DSLAM, no PGS that would be causing issues.

Having said that, if I do notice that connections continue to drop at Midnight, ignoring all the other random dropouts during the day, I'll be sure to report it the next day so it can be looked further into.

Any ideas about the issues that others were having with regards to increased pings and reduced throughput come midnight? Perhaps people scheduling downloads to start at the beginning of off-peak time?

EDIT: added extra information and fixed grammatical errors.

Chalmo writes...

to increased pings and reduced throughput come midnight?

If you are experiencing issues of this nature I encourage you to forward the following troubleshooting information (including a description of your issue) when the connection issue occurs to techsupport@netspace.net.au
-100x Ping to your local router IP
-100x Ping to the Netspace LNS you are terminated on
-100x Ping to the source you are experiencing degradation
-traceroute to source you are experiencing degradation
-Speed test result from: http://speedtest.netspace.net.au
Note: Your connection should be isolated to one PC via Ethernet cable during this troubleshooting period with no bandwidth intensive applications running (e.g. P2P, Streaming etc.)

This will assist us in further investigating your issue.

Regards,

Mark
Netspace Online Systems

The Windows utility pathping followed by the IP address or domain of the site you have having trouble accessing should provide these details.

pathping www.google.com will, in a single command, trace the path from your computer to the remote server you are experiencing issues with, in this case google, as well as ping each hop 100 times and provide the average latency to each hop. This will include your router, LNS and remote server.

Not sure if this will cut it for NS support in regard to this issue, but if so it will save a lot of time :)

.