Andrew Gildea writes...

Last I heard this will happen... The $100 credit will end, so will the voluntary waiving of ETCs.

All incentives have an end-date, they were all 28 Jan. Before 28 Jan, Telstra will decide either to extend or not.

Same with Optus yestime, it had an end-date, which was extended about 7 times over 7 years.

Ravine writes...

very rarely do we have any "TELSTRA IS THE BEST AND I LOVE SOL" besides people like managers

You've never had a customer rave about Telstra? It happens. You get the customers who rave about coverage, or the people who have been burnt by other carriers and helped by Telstra.

Unfortunately, it's far more rare than the usual people who just bitch because their mate went to NextG and isn't getting the coverage they should. *rolls eyes*. Of course, you ask them if their mate has spoken to Telstra about it, and you get no response.

Anyone else getting annoyed with the NAC's communication skills?

"I have *already* added International Roaming *without* prepayment".
a) Don't mention prepayment unless the customer actually needs to.
b) Don't say "already", it makes me think you haven't actually done it when the line quality is so poor that I can't hear that one word....

Arg!

[ChairmanV] writes...

a new rewarding system has been thought up of by one of the new heads (roh i believe)

Oh great, another system that's bound to not work or not work properly that doesn't reward actual achievement. Another thing that is supposed to be built on these all precious numbers upper management seem only interested in. Yet they seem to be terrible at maths, otherwise SIP wouldn't have a 120% cap on it.

who's ready for a new bigpond promo???
Bigpond aren't creative, and you probably don't want them to be. Let them stick to what's working, because if they change the offer they won't update the salespeople in time to let them know what the offer is before it goes live. Typical Bigpond.

Ravine writes...

It's that we're their only option and because of that we can extort insane fees from them.
In the end, really, is $50/mth in MRO really that expensive? For something that'll work in *heaps* more places than Vodafone?

sickens me that our caps have next to nothing included besides standard calls, SMS, MMS and that's it.
Telstra's caps include video calls, it's my understanding 3's doesn't. Telstra's don't include international calls though - and have been the reason I've turned a few customers away from Telstra given that they're using half of their cap on Virgin/Voda/etc and looking at coming over....

I really hate our "analysts" who think up of all this crap and "know" what's right to offer the customer.
I question sometimes if Telstra really hires anyone with any mathematical skills. Case in point - the prepaid offer where you actually received credit for calls received.... All you needed was a MyHour/Free24x7 phone ($10/mth at the time IIRC) and a prepaid that would continuously be topped up by the MyHour calls....

It's easy for them to just say "we're a premium service" but it just makes our job a hell of alot more difficult because we have to deal with angry customers that have no choice but to fork out the cash.
Yes - but tell them to go to Optus/Voda. It's important the customer understand that the only reason they're forced to be with Telstra is because Optus and Voda aren't serious competitors. That's not Telstra's fault.

Hell, I had a lady come instore the other day because Optus refuses to connect a new fixed line at her new residence. She's normally a loyal Optus customer, but has been forced to Telstra because they won't cover her for her PSTN needs. Is this Telstra's fault that Optus doesn't want customers? I think not.

The Australian telco industry will change for the better when Optus and Voda finally realise they should be competing for more coverage. At the moment, they seem happy settling for mediocrity, and letting Telstra cop the abuse because they don't have any (or poor) coverage in areas where the competitors have nothing either....

Amazing.

Ravine writes...

It sickens me that this is how many of our customers are. It's that we're their only option and because of that we can extort insane fees from them. If this customer were with any other carrier, they could have gotten the N95 for free at 79 dollars a month aswell as a cap of about 600 dollars.

In the end was the customer's choice to get the N95-3, which is superior to the N95-1 offered by competitors anyway.
Why did he have to stay with Nokia and pay for features he won't use?
The caps are barely different to the competition, he just bought the wrong phone.

Fast Ethernet writes...

I question sometimes if Telstra really hires anyone with any mathematical skills. Case in point - the prepaid offer where you actually received credit for calls received.... All you needed was a MyHour/Free24x7 phone ($10/mth at the time IIRC) and a prepaid that would continuously be topped up by the MyHour calls....

Arbitrage is certainly considered, but how many people were actually going to bother to do that? I'm sure Telstra looked into it and decided "neglible".

In any case Call Credits is removed for sale now.

Ravine writes...

He was forced to get the N95 and had to pay MRO on it aswell of 50 dollars a month.

Sorry for the noob question but could someone explain to me what MRO stands for and what does it mean?

Thanks

JJH writes...

Sorry for the noob question but could someone explain to me what MRO stands for and what does it mean?

MRO stands for Monthly repayment Option which means you can choose any phone on a member or cap plan and pay the phone off in monthly installments over the conttract period (12,18,24 months) on top of your selected bill.

For example you choose a $30 member plan plus a phone out of Telstra's range that's has a MRO of $30/month, you will be paying a minimum of $60/month (for the plan & phone without any extra charges on your bill such as exceeding the plan amount)

Karandus writes...

So who has had angry exCDMA customers demanding to be put back onto there old phone?

You're not on the end of the 1800 CDMA hotline!

Every second customer want's their CDMA turned back on.

The other half have TU550's set up wrong, or with old software...

plushpile writes...

You're not on the end of the 1800 CDMA hotline!

Wow - you're on that hotline? You poor bugger!

plushpile writes...

The other half have TU550's set up wrong, or with old software...

I have a TU550 . Whats the "Old Software" ?

Fast Ethernet writes...

Wow - you're on that hotline? You poor bugger!

Yeah, out of all the call centers they have they chose ours, lucky us.
I think i took about 80% 1800 calls and 20% 125111 & 132200 calls today, the hotline should die down in a week or two.

The procedure that we're running at the moment is sh!thouse. When a 1800 call comes in we have to fill out a form that gets sent off so that Sol and his buddies can check whats going on, we then get to troubleshoot the phone and if its not solved we have to transfer to faults/1st level coverage - which today had 20+ min wait times, but we have to 'warm transfer' or hold on the line to explain what we've done to the faults consultant who is just going to say "get an external areial" or esculate to MVCS...

plushpile writes...

If your firmware date is prior to sept '07

Ok so mines fine. I had Network Mode set to Auto, so i guess thats not the best way to go?

plushpile writes...

It's also a good way of conserving a bit of battery (takes less effort to search for 1 network than it does for two)

Good point.. It does use a lot of power Searching..

plushpile writes...

The procedure that we're running at the moment is sh!thouse.
Do you have a procedure for the crap non-Bluetick phones at all? If so, any chance you can share that little gem? ;)

white lightning writes...

MRO stands for Monthly repayment Option

I probably shouldn't get so pedantic, particularly considering I don't work for Telstra anymore, but it is actually "Mobile Repayment Option" or "MRO"

spel writes...

A handset with barely average specs on a $100 phone plan, says anything but.
Which phone do you refer to?

Fast Ethernet writes...

Do you have a procedure for the crap non-Bluetick phones at all? If so, any chance you can share that little gem? ;)

I wish, they're just all forwarded through to Stellar (mobile faults and coverage) as per prior to the 1800 being set up.

Stellar esculate to MVCS, and MVCS run a coverage report. If it is found that they should have coverage they submit a Questus and NCRT takes over, more than likely waives a pen2 and gets the customer a coverage rated handset.

Of course step 2 and 3 can be skipped and go straight to Questus if the customer esculates to a supervisor... But not often, it really depends on who's on floor support for the day.

I, along with half of Aus, am half expecting Telstra to release a 'Blue Tick Migration' policy, whereby the remaining phone repayments or pen2's can be waived to 'upgrade' to a new contract with a blue tick phone. Basically it would work the same as the current CDMA migration policy, just for non-blue tick phones.

spel writes...

similar examples would be the Nokia 6120 coming in on MRO only, (or was it $100 phone plan). And also bumping the A711 at a much higher phone plan that it should have been considering it was only a touched up A701 which was available on a $40phone plan.

I think the worst example has to be the Samsung A811, geez is that phone overpriced.

plushpile writes...

I, along with half of Aus, am half expecting Telstra to release a 'Blue Tick Migration' policy, whereby the remaining phone repayments or pen2's can be waived to 'upgrade' to a new contract with a blue tick phone. Basically it would work the same as the current CDMA migration policy, just for non-blue tick phones.

Which will be audited like anything. To stop the "less customer first" SC outhere. I think it's valid and can be and should be done as long as it is not abused by sales consulants.

rackxp writes...

Which will be audited like anything. To stop the "less customer first" SC outhere. I think it's valid and can be and should be done as long as it is not abused by sales consulants.

I think the policy if it does go through which i doubt should be put in place for the six phones ACMA outlined that had poor coverage in thier report to the minister. These six phones were blacked out due to being deemed "commercially sensitive" by Telstra. This along with all the other interesting information is blacked out.

Fast Ethernet writes...

I think the worst example has to be the Samsung A811, geez is that phone overpriced.

Nah i'd say the LG Shine.

150 dollar phone plan? Gtfo.

Ravine writes...

Nah i'd say the LG Shine.

150 dollar phone plan? Gtfo.

would you even offer a 150 phone plan to someone?

R Photon writes...

would you even offer a 150 phone plan to someone?

thats 5 $30 member plans!!!!! hehe mmmm sim stacking.

spel writes...

Only if they're business.

Never do a Phone Plan > 100. They're almost certainly better off on MRO. The member credit will subsidise it heaps better, and there's far less ETCs. Have you seen the Pen2 for a Phone Plan 150 and above? It's ridiculously high.

spel writes...

Only if they're business. They'd be crazy not to take a cap plan, or even get connected plan. Unless they've got a really awesome use of the bonus options.

again.. as you most likely know...
Cap plans do not suit everybody!
with options like bus hours & any mobile why would you..

mind you.. i left telstra 8 months ago... things might have changed, but i NEVER put my corp. customers on cap plans.. worst case, they were on bus choice.

Only if they're business

c'mon.. tell me you have NEVER put somebody on a bus plan w/o an abn.. i know its wrong.. but its just something that gets done!

`DaJ0Pe writes...

with options like bus hours & any mobile why would you..


Bus Hrs - 30c/min 7am-7pm
Any Mobile - 22c/min Anytime to Mobiles only.

Bus Member 80, less member credit of ~$15/mth = $65/mth including $80 calls/SMS
Effectively paying 81% of your call rate ($65/$80) for included calls. Bus Hrs = 24.35c/min, or Any Mobile = 17.875c/min.

On a cap 79, it's $79/mth including $450+$100 of calls
Call rate is 70c/minute.
Effectively paying 10.88% of your call rate provided the included calls aren't used ($79/450).
Therefore the best effective call rate is 7.622c/min. (assuming you use the entire cap and don't go over, which very nearly never happens). Even assuming only 50% cap usage, it's still ~15c/min, better than the Business Members...

I'll take the cap thanks, provided I can guarantee I'm always under it (take a policy of going one-up from the one you expect to use and you'll be fine). Further, SMSes further increase the lead of the cap plans over Business Members (25c/SMS, ouch)....

Business Members are really good where you have a fleet and included calls are shared. Other than that, cap plans will generally do better on services with consistent usage.

It's where you consider Business Mobile Select that things get really interesting....

Fast Ethernet writes...

I'll take the cap thanks
provided I can guarantee I'm always under it
thats the sting right there..

Business Members are really good where you have a fleet

99% of my customers were fleet.. so that why i have that mind set.

SJJ86 writes...

Does anybody know if there are any discounts on Foxtel for T-shop staff? I notice that they have finally introduced the $39 staff cap plan to TLS and dealer staff which think is fantastic!!

i work for a TLS and i wasnt aware that staff plans were now applicable for us? are there any foxtel staff deals available for TLS ??

Fast Ethernet writes...

Never do a Phone Plan > 100. They're almost certainly better off on MRO. The member credit will subsidise it heaps better, and there's far less ETCs. Have you seen the Pen2 for a Phone Plan 150 and above? It's ridiculously high.

I would never suggest a phone plan over 100 myself, I thought my post was clear on that. I assume maybe you are also referring to subsidised plans as well in caps, etc, and whilst know the PEN2 fees, and on it's own it isn't a reason to sell something toa custmer. "Hey don't get this plan, yep it's better for you, unless you change your mind, in which case we'll rip you to hell".

If you're doing the right thing by the customer, you sell the benefits of both,and let them make the decision. There are a lot of people who are happy to keep that plan for 2 years, and as long as they know up front, and they make the decision that's fine. There are plenty of people that are on subsidised handset plans that keep them for 2 years without incident, and they should be given that option. Honestly, though I do think that phone plans are generally better for low spend customers who will look after their handset. And mro's are better in higher spend.

`DaJ0Pe writes...

Cap plans do not suit everybody!
with options like bus hours & any mobile why would you..

No, but where did i say caps suit everybody? You should look at everything and suggest the best thing for them, not sim stack, or what makes you the most money. Though i'll admit we're all realistic and would push harder for things that are going to get more money where it's a viable alternative.

c'mon.. tell me you have NEVER put somebody on a bus plan w/o an abn.. i know its wrong.. but its just something that gets done!

I didn't do it.

Fast Ethernet writes...

Business Members are really good where you have a fleet and included calls are shared. Other than that, cap plans will generally do better on services with consistent usage.

Yes sometimes. Business Choice plans are highly underrated though, and for some business it can save hundreds of dollars, and consultants often don't look at it. Of course, the same goes for Business Mobile Select with $0.00 to telstra mobiles and fixed lines, and no connection fee.

Taking the earlier scenario of 1 biz phone spending $150/month.

Average 2 minute call, 85% to mobiles, 15% to fixed fleet, with an any mobile option. 170 calls to mobile ($0.64/call), 30 fixed calls ($1.32/call). On a $40 biz mem, that is $140 after the credit is taken off. This person is a 1 person business, so no intra-account calls. The cap plan would be $1.75/2 minute call, but in total it would only be $350 of credit used, leaving another $200 unused. Let's also add that sms is effectively cheaper on a cap plan, as even though the cost is the same, the sms cost can go under the cap plan.

$79 charged with $200 spare on $79 cap
or
$163 charged no spare credit on $40 biz mem.

SJJ86 writes...

? I notice that they have finally introduced the $39 staff cap plan to TLS and dealer staff which think is fantastic!!

Wow news to my ears!

spel writes...

Business Choice plans are highly underrated though

Not anymore since you now can't do them through MNC. I can just imagine calling the NAC to request a Bus Choice Cap. No thanks. I'll do anything to avoid those damn overseas call centres.

Clowie writes...

Does anyone know where we send PCMCIA Turbo Cards for repair? Do they go through the normal repair centre or somewhere else? I've never done one before, and it seems neither has any of my team

refer to warranty cheat sheet in policies & proceedures

DNQ writes...

BP products on the basis the monthly plans are in some cases 6-7 times more expensive than at other providers, not to mention the upfront payment of $349. It really is grossly expensive, and it's time Telstra realises "but we have better coverage/speed" is not going to convince people it's worth paying nearly $100/mth for 1 gig.

I think everbody knows that except BP. The others , eg 3, Virgin, Optus, Vodafone are running rings around BP. As far as coverage goes, Voda, Virgin and Optus are currently rolling out 3g across the country to supply 96% of population. Due for completion by end of year? Now thats something BP will not b able to Ignore. People are prepared to pay for extra coverage, but not at the disparity Telstra /BP are promoting. Telstra Rivals are enjoying huge demands for their products, and why wouldnt they?

DNQ writes...

Yeah, I can only hope so, it's becoming impossible to sell.

to play the devil's advocate on this topic, if you take the 10hr plan, convert it into seconds, multiply it by the max rate of download, you get ~9GB worth of downloads...even if you take half the rate, you still get quite a good amount of downloads, the only problem being that you have 10hrs to utilise it.

i agree and i posed this question up to the bigpond rep....he was worried about the same topic [that all we can hit back at these competative offers with is the scare tactic of the lack of coverage - even to our metro customers]. he has raised the question [and objections] to his superiors in my presence and the plans are being looked at. all i can urge is that dealers keep raising their voices/concerns to their bigpond reps when they come, their managers to voice on their hookup meetings, their state managers when they visit and so on...only way to get change is to make the powers that be aware of it.

i'm really pissed @ telstra ATM because again, it seems that the SIP payment has been royally screwed...how about they stop worrying about the retail transformation and making one 'KnowHow' system [which to be honest, looks pretty sub-par when i played around with it], creating these uncompromising standards and what not they keep talking about...
Note to Andy Ellis ->you want the staff's opinion of an uncompromising standard???
GET YOUR PAYS AND BONUS/INCENTIVE PAYMENT SYSTEM RIGHT [lest soon you begin to face walkouts from disgruntled staff who can't put up with this cycle every month]!

I cannot believe that such a large company who apparently checks and cross checks the figures used to calculate the final figures used to pay their staff can get things so horribly wrong, MULTIPLE TIMES!

/rant

Up the Creek writes...

As far as coverage goes, Voda, Virgin and Optus are currently rolling out 3g across the country to supply 96% of population.

lol and still thats ONLY 96% and its slow, very slow

How many of you people complaining aboput the product have actually used it in the real world??

The opposition product is slow and temperamental, and thats if you can get coverage. There is nothing worse than trying to use the net and the damn thing keeps dropping the signal.

The NextG offering is miles ahead of the opposition.

[ChairmanV] writes...

yeah, NextG does kick heiney in terms of a guarantee of service with our coverage ans speed.

Nobodys denying that, but the disparity in "pricing" compared to competitors is huge.
If you can afford it, Ng is the best, but a large populous are finding it just plain far too unaffordable. So they like me , are prepared to put up with less service and slower speeds.
Im sure Telstra/Bp can do better with their pricing. The gap is far too wide. I am a multiple Telstra customer myself ,and i would rather go Ng for Wireless, but i intend to get the Optus 3G wireless $49/5gig when its rolled out.(June) Can Telstra offer anything remotely close to that?

Up the Creek writes...

but i intend to get the Optus 3G wireless $49/5gig when its rolled out.(June) Can Telstra offer anything remotely close to that?

Of course they can!

They can offer a product. Optus don't have a product like that, untli June.

Therefore NextG wins.

spel writes...

Bigpond Wireless is crap, the hardware is unreliable (or the software/both).
I can assure you, my card (Sierra) is very much reliable. The Option GT Max was terrible (I broke the butterfly wings within 3 mths or so, and then the firmware update killed it even more), but the Sierra is fantastic, and I can't fault the network. It's just a little pricey, but it works where I need it.

The problem is tech support operators telling the customer the card is faulty when it seems that the Bigpond software is incompatible with damn nearly everything, and the techs will say anything to get the customer off the phone. Then, the dodgy firmware updates that get pushed out with (seemingly) no testing by the Bigpond department.

and yes Telstra Mobile's product leaves Bigpond far behind.
Definitely - I'd rather deal with WDCS than Bigpond any day of the week, however, please, tell me how I can get a public IP on TMB?

I'd happily pay an extra $20/month for Telstra mobile, and you can get the wireless device included in a plan for free.
Nothing is ever free. There's a higher ETC and less flexibility on the subsidised device plan.

Horses for courses. I sure as hell don't want a grandma on a TMB plan. I wish I had a dollar every time someone has called 125111 with a TMB account and they don't even know what the customer actually has, and tries to transfer them to Bigpond. *rolls eyes*

sebasdb writes...

On the topic of SIP payments and everything to do with the retail transformation I think we can credit this to Telstra's Upper Management finding ways to lower costs. They did it to Crazy Johns one of their most successful dealers, what is to stop them applying it to the other dealers and eventually their own staff. I hope only that I am wrong.

Crazy Johns wasn't paid under any sort of SIP scheme. Dealer commissions and SIP payments are two completely separate deals. And it wasn't that Crazy's were being paid less, it was that they argued they weren't being paid when they were owed commission.

Telstra's SIP scheme is an absolute disgrace. Capping employee payments to 120% of their monthly target is counter-intuitive and actually presents as a dis-incentive for employees to perform once they hit 120%.

I don't know about you, but I know staff in my store refer customers away once we hit 120% of our upgrade targets for the month. "Our systems are down, come back next month." Disgusting, and every bit upper management's fault.

Fast Ethernet writes...

Crazy Johns wasn't paid under any sort of SIP scheme. Dealer commissions and SIP payments are two completely separate deals.

My apologies didn't notice my wording. What I was trying to imply were merely commission payments must seem to Telstra's Upper ranks as a cost that can be reduced to achieve the abnormally high profit target Sol and his amigos are trying to achieve. One can only try to estimate what Crazy John's trailing commission would of been (the share in the cash for getting the connect)

Hence from your own personal experience what is happening, in where connections are being deferred. Through no fault of your own, this reflects my case as well. working for a TLS were the same feelings are felt by myself and others. Through target requirements and everything else.

Edit - I went on a tangent

dipstick01 writes...

lol and still thats ONLY 96% and its slow, very slow

How many of you people complaining aboput the product have actually used it in the real world??

The opposition product is slow and temperamental, and thats if you can get coverage. There is nothing worse than trying to use the net and the damn thing keeps dropping the signal.

The NextG offering is miles ahead of the opposition.
Yes, but is enough miles ahead that the average man on the street will pay 6-7 times more for it?

What do you say to a customer who will only be using the service in the CBD to check email? Speed & coverage are almost irrelevent.

Of course Next G / BigPond should be the most expensive, as yes, it's clearly the best product in terms of speed/coverage/reliability/etc. But it should not be so expensive that customers are calling me a "criminal".

DNQ writes...

But it should not be so expensive that customers are calling me a "criminal".

if customers call you a criminal then obviously the issue is not the plan but the rapport you have with the customer. Ask them why they feel it is YOU personally that is stealing from them? Ask them how the pricing set by a company has anything to do with input from yourself.

If they are calling you a criminal then they are NOT the sort of customers you want. They are the type to whine and moan about anyhting and everything and take up too much time.

Yes, but is enough miles ahead that the average man on the street will pay 6-7 times more for it?

in my experience yes. Business love the Telstra Mobile Broadband product, hell sell them the device outright and they go casual on their monthly spend. They also get consistant coverage in far more places. They get a lot faster speed and that IS important. I hate waiting around just to check emails. As a rep my time is important and I am very busy. The last thing I want is to be driving around trying to get coverage and then waiting 5 minutes for my emails.
I have 4 businesses at the moment who have gone with 'opposition' broadband and are now trying to ditch them because it just does not do what they wanted.

What do you say to a customer who will only be using the service in the CBD to check email? Speed & coverage are almost irrelevent.

So they ONLY ever travel within the city?

DNQ writes...

Yes, but is enough miles ahead that the average man on the street will pay 6-7 times more for it?

Yes, clearly one of the reasons NextG already has 2m services.

What do you say to a customer who will only be using the service in the CBD to check email? Speed & coverage are almost irrelevent.

You sell him your service. You dont compare to competitors because you dont know about their offerings.

dipstick01 writes...

If they are calling you a criminal then they are NOT the sort of customers you want. They are the type to whine and moan about anyhting and everything and take up too much time.

Hear, hear.

These are the sorts of customers you shouldn't waste any time on at all. Either you've got something to learn about rapport building with customers, or (more likely) they're just out to whinge and bitch and wasting your time.

Fast Ethernet writes...

And it wasn't that Crazy's were being paid less, it was that they argued they weren't being paid when they were owed commission.

That was one issue. But the main issue was that CJs were getting too big for their boots, they wanted more and in the end they burned themselves. So FZ came along and got a bigger slice of the pie.

Same happened with Strathfield.

I don't know about you, but I know staff in my store refer customers away once we hit 120% of our upgrade targets for the month. "Our systems are down, come back next month." Disgusting,

Correct. Those staff should get the sack, summarily dismissed.

You are there to sell what the customer wants, not your own personal agenda. Disgusting is most definately the right wrong

dipstick01 writes...

if customers call you a criminal then obviously the issue is not the plan but the rapport you have with the customer. Ask them why they feel it is YOU personally that is stealing from them? Ask them how the pricing set by a company has anything to do with input from yourself.

If they are calling you a criminal then they are NOT the sort of customers you want. They are the type to whine and moan about anyhting and everything and take up too much time.
Of course, I explain "mate, I don't make the plans ...", and they march off to the nearest 3 store.

The thing is, 1 year ago, I was the best BP seller in my store, by a long-shot ... now I sell prob 15-25% as much BP per month as I did back then, and since then, nothing has changed, other than the BP wireless price rise.

michael j writes...

Yes, clearly one of the reasons NextG already has 2m services.

You sell him your service. You dont compare to competitors because you dont know about their offerings.
Yes, I "don't know about their offerings", but I do know I can advise the customer they may want to look at the fine-print of the competitors in regard to extra usage charts, contract lengths, and coverage maps ;)

DJblakel writes...

anyone see live at 5 today?

And..?

Andrew Gildea writes...

so long as its your opinion and your not speaking on behalf of Telstra

There is no official Telstra representation on this forum, therefore no one is speaking on behalf of Telstra

Fast Ethernet writes...

I'd be happy if they'd just spend some time fixing SIP

They are :) You should start to see some changes and new systems over the next week.

michael j writes...

There is no official Telstra representation on this forum, therefore no one is speaking on behalf of Telstra

So my understanding is, theres nothing they can do if your posting your own opinion.

Lee writes...

They are :) You should start to see some changes and new systems over the next week.

The new SIP scheme is (to the best of my understanding) still flawed. It still caps at 120% for casuals, and it still works on the whole idea of fulfill all targets or receive nothing. In effect, if you hit 120% as a casual, there's no incentive to go any further, and if you know you're not going to hit one target, you've got no incentive to do anything.

The new and old SIP process is completely flawed. It's a classic case of upper management not having a clue how to actually reward their staff.

Andrew Gildea writes...

theres nothing they can do if your posting your own opinion.

Not quite.

You're likely in a contract with Telstra, where you likely agreed not to do certain things, which may include what you say/publish publicly about Telstra. I know that customer information is likely included under this, with a statement about failure to adhere to the Cth Privacy Act.

Additionally, state defamation law would also apply with posting your own opinion.

That said, it is poor form for Telstra to silence opinion. A company that is trying to improve should listen to the criticisms published here and at least attempt to resolve them. Unfortunately, Telstra doesn't exactly have a history of taking criticism from staff seriously - I understand that it's unreasonable to expect everyone's thoughts to be listened to, but when there's problems with certain things affecting many people, Telstra should listen.

Fast Ethernet writes...

Not quite.

You're likely in a contract with Telstra, where you likely agreed not to do certain things, which may include what you say/publish publicly about Telstra. I know that customer information is likely included under this, with a statement about failure to adhere to the Cth Privacy Act.

Obviously that kind of stuff is fair enough... It was more a general statement about a persons expression or opinion towards a policy or what not.

I understand things being kept quite, but whats to stop someone saying they dislike xx or like yy

Regardless of the above, the statement issued was more concerned about bad mouthing members of staff etc

DJblakel writes...

i am now full time :D

so im going to take a guess that ur leaving to goto the dark side of tuggerah?