Optus Live Billing Ultimate Thread! - Optus / Virgin


	Optus Live Billing Ultimate Thread!	View full version
User #181050 411 posts nanomatic Forum Regular	Im sure everyone is aware that optus have recently implemented their new Live/Or almost live Billing system. I Have taken the liberty of Creating a Small Wiki i guess, that will answer Questions that may be on your mind! Simply Because im exited, and i need a reason to procrastinate whilst im at work. Here i go: 1. If you are on the live billing system already, you should have a 14 DIGIt account number. 2. If you do not have this number, you can call up optus and ask for it. They will give it to you if you have been migrated onto the new system, otherwise you will have to wait to be migrated (it is done in batches) 3.We have also heard comments about being able to go into an optus world shop and ask to be migrated if the shop has been migrated to the new billing system. The Optus Account and Billing number is 1300 301 937 for both land line and mobile (local call) 3.Once you have this account number you can register using the following link, and add your mobile and or other accounts. https://my.optus.com.au/...%3dsmallbusiness 4. Once you have registered you can check your usage on "my usage" and lots of other useful information. 5. For a few minutes when you initially enter to check your usage it will say "This service will be temporarily unavailable while account setup is in progress. Please try again later." Dont be alarmed as i was and post on whirlpool ranting straight away lol..just wait a few minutes and it should be working. Here are some things you should be aware of about "my usage" * Up to 1000 of the latest unbilled records can be viewed. * Payments, credit or debit adjustments, recurring charges (e.g. line rental) and discounts are not able to be viewed and will only be applied when the next invoice is issued. * GST is excluded. * Records shown in My Usage do not represent an invoice and as such should not be used for taxation purposes. * My Usage does not represent cap usage for services that are on a cap plan. * You will not see what usage is included or excluded from your cap. * Some details shown in My Usage (such as zero rated calls and rate/type data) may not appear on your next invoice. * Each record of data usage (such as WAP) corresponds to the charge associated with a packet of usage (in kilobytes) depending on your rate plan. 1. Can i Check How much of my cap i have used? Yes it tells you how much worth of calls you have made, simply minus that from your cap value 2. Is Yes time calculated in "my usage" Yes, It is calculated and is charged at $0 so it is not included in your usage, althought i have found these calls to be grouped at the end of your phone calls in my usage and not in order (for some reason) if you simply Press on Duration to rearrange the Longest calls to be first, these are generally Yes time calls because you talk the longest lol 3. can i link my internet and other services to my account Yes, the new system is handy and all your bills and usage can be views, even more than one mobile account 4. CAN I BE WARNED before i go over my limit? YES YOU CAN! A Sms can be sent to you. Usage Alerts If you’re on a Post-Paid mobile Cap Plan or have a fixed line account, it's easy to control your spending. Just set up a Usage Alert and we'll send you an SMS when you reach your chosen limit. Note: Usage Alerts will come into effect from 11 February 2008. My Opinion so far: The User interface is Quite Friendly, it looks good and is simple to use, it gives all the usual details that you would get in your bill such as the duration, cost, time and time period of the call (peak/offpeak/yestime). It does not Tell you how much percent of your cap you have used, althought simply minus that from the Call usage (a 2 second calculation), all in all i am quite pleased with the newly implemented system, and it would be good to have gst inclusive billing. Im not quite sure of the exlusive gst benifits. The main Menu has these options, which have more suboptions in them: MY Details my Bills My Orders Pay my bill MY usage (YAY YAY YAY) my phone book Here are some screenshots i have taken: This is the Usage acount selection page, where you can add your mobile accounts and view the usage for the diffrent accounts img.photobucket.com/albu...nomatic/1111.jpg This is a sample of the usage page with " View all charges" img.photobucket.com/albu...omatic/22222.jpg **This is an image of the diffrent Cost isolations that can be done img.photobucket.com/albu...anomatic/333.jpg (A special thanks to Jahja For his Info and help in the other thread, and also a HUGe Thanks to Nautilus Who Initially brought Live billing to our attention, where would be be without you? lost in a Seemless world of Writing down all our calls in a spreadsheet!)	anchor posted 2008-Jan-12, 12pm AEST edited 2008-Jan-27, 10pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	nanomatic writes... It does not Tell you how much percent of your cap you have used, So you mean if it says you have $130 used in total it means that you have $130 LEFT OVER or $130 USED?	anchor posted 2008-Jan-12, 12pm AEST
User #181050 411 posts nanomatic Forum Regular	It tells you how much you have used, this is compiled from the addition of all your call costs. i just posted some screenshots above!	anchor posted 2008-Jan-12, 12pm AEST edited 2008-Jan-12, 1pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	nanomatic writes... **This is an image of the diffrent Cost isolations that can be done img.photobucket.com/albu...anomatic/333.jpg Far out!!!!!!! There is so much different costs that you can look at separately. :O. I just signed up to that my account thingo, I'm logged in now. When I recieve my 14 digit code do I click on that link my account and register with that?	anchor posted 2008-Jan-12, 1pm AEST
User #181050 411 posts nanomatic Forum Regular	That is Correct! why not call optus now? isnt it a free call from your mobile?	anchor posted 2008-Jan-12, 1pm AEST edited 2008-Jan-12, 1pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	nanomatic writes... isnt it a free call from your mobile? yeah it is but i dont know the number :( found it 1300 301 937. on the phone to them now.	anchor posted 2008-Jan-12, 1pm AEST edited 2008-Jan-12, 1pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	you stole my thread nanomatic.. edit: actually no u didnt, this one's much easier to read. good work =) however, it's Jahja, not jahjah lol =P	anchor posted 2008-Jan-12, 2pm AEST edited 2008-Jan-12, 3pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Am I the only one getting the message in the My Usage page stating: The usage type you have selected does not apply to this service....?	anchor posted 2008-Jan-12, 3pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	nanomatic writes... A special thanks to Jahja For his Info you are unfair, what about me? I'm the first one to notify all of you about the launch of Optus Live Billing on that very first night. Optus has just launched it at about 2am. I was too lazy to make a new thread so I just post in that existing thread. But anyway, your thread will be informative for people to read :-)	anchor posted 2008-Jan-12, 3pm AEST edited 2008-Jan-12, 3pm AEST
User #181050 411 posts nanomatic Forum Regular	Jahja: I didnt think yestime was there at first either, but if you go to the end of the mobile calls, yes time is grouped all together at the end for some reason. Press on Decription a few times to rearrange The Listing of your calls and it should show you the yes time calls all together! Or simply Press on duration to rearrange the longest calls first , these are generally Yes time calls because you talk the longest lol Nautilus: SORRY LOL Ive fixed it :(	anchor posted 2008-Jan-12, 3pm AEST edited 2008-Jan-12, 4pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	nanomatic writes... Nautilus: SORRY LOL Ive fixed it :( hehe, don't worry, I'm just kidding :-)	anchor posted 2008-Jan-12, 4pm AEST edited 2008-Jan-12, 4pm AEST
User #181694 152 posts boreduser Forum Regular	nanomatic writes... 2. If you do not have this number, you can call up optus and ask for it. They will give it to you if you have been migrated onto the new system, otherwise they will start the migration process for you. You cant ask to be migrated, the reps cannot force an account to migrate. Accounts are being migrated in batches, it gets done when it gets done. Eg, there are about 30,000 services migrating this weekend. All of the migrations are happening on the weekends at the moment, the migration from start to finish can take up to 48 hours or so. During this time the reps cannot make changes to the account.	anchor posted 2008-Jan-12, 6pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Damn. How did you two guys struck so much luck and get live billing. Arrrrrrrrgg!! SO SO not fair.	anchor posted 2008-Jan-12, 6pm AEST edited 2008-Jan-12, 6pm AEST
User #181050 411 posts nanomatic Forum Regular	WhAT THE HELL! i just tried to log on to my usage..and my account is gone, and when i try add it again, it says "no such account exists" WHAT HAPPENED :( oh well i enjoyed live billing for a day...Stupid optus! (ill try again in the morning)	anchor posted 2008-Jan-13, 12am AEST edited 2008-Jan-13, 12am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	yes, it was nautilus who first told me about the newly updated optus website. i realised that calls are arranged as default by 'peak/type' and as such, yestime doesnt show up till the end. if you click on 'time' then you will rearrange everythinb in chronological order, and this will make alot more sense. and i hope u get urs running back up soon.. and michael, i think someone had that, either nautilus or nano, but it went. maybe you need to wait till monday? (workday maybe?)	anchor posted 2008-Jan-13, 8am AEST edited 2008-Jan-13, 8am AEST
User #181050 411 posts nanomatic Forum Regular	Yay its working again... :) how weird! early stages i guess It would be nice if there was an alternative way to check my balance such as via wap optus zoo or a number to call!	anchor posted 2008-Jan-13, 10am AEST edited 2008-Jan-13, 11am AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	JahjaMan writes... yes, it was nautilus who first told me about the newly updated optus website. If I was on the new billing system then I had also included a screenshot for you guys to see already but unfortunately I'm still on the old billing system so no Live Billing for me :-(	anchor posted 2008-Jan-13, 6pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	man I can't wait until im migrated to live billing!! hello 21st century for optus customers finally..	anchor posted 2008-Jan-14, 12am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	i just got my sister to sign up this morning. It's working flawlessly =) Remember, its pre-GST billed, so those on a 300 cap, its actually $272.72	anchor posted 2008-Jan-14, 6am AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	I am still getting the same error :( It seems as if I am the only one getting it... probably just unlucky as always.	anchor posted 2008-Jan-14, 9am AEST
User #36180 127 posts lagmagnet Forum Regular	Are Optus putting new customers onto the new billing system or onto the existing one and migrating them later? I ported a number to Optus last week and have been given an 8 digit account number. Does this indicate that I'm on the old system? Thanks	anchor posted 2008-Jan-14, 9am AEST
User #173573 396 posts oolboyshorty Forum Regular	yes you are still on the old system	anchor posted 2008-Jan-14, 10am AEST
User #36180 127 posts lagmagnet Forum Regular	oolboyshorty writes... yes you are still on the old system D'oh. Thanks oolboyshorty	anchor posted 2008-Jan-14, 10am AEST edited 2008-Jan-14, 10am AEST
User #181050 411 posts nanomatic Forum Regular	JahjaMan writes... Remember, its pre-GST billed, so those on a 300 cap, its actually $272.72 How did you get that figure? i did this: 0.10 x 300 = 30 ?? isnt gst 10% or do i suck at maths? EDIT: Never mind i figured it out..... 300 dollars is 110% :) 300/110 x 100 =272.72 :) Thats for anyone interested :)	anchor posted 2008-Jan-14, 10am AEST edited 2008-Jan-14, 10am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	nanomatic writes... EDIT: Never mind i figured it out..... 300 dollars is 110% :) hahah yea, 10% of 300 is different to 10% of 272.72 you have to work backwards on problems like these.	anchor posted 2008-Jan-14, 10am AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	JahjaMan writes... i just got my sister to sign up this morning. Far out, how did you do this? Explain in detail. When I called Optus the lady didnt have a clue that there was live billing out and said I have a 8 digit account number etc, she even looked further into the new system and couldnt find out any extra info to give me. How did you manage to get live billing? Arrg, just my bloody luck.	anchor posted 2008-Jan-14, 2pm AEST
User #173573 396 posts oolboyshorty Forum Regular	found it 1300 301 937 is that a free number to dail from a post paid optus mobile?? Thanks	anchor posted 2008-Jan-14, 3pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	unique7 writes... Far out, how did you do this? sorry for the bad news unique7, but my sister was already converted to live billing. it will take probably a maximum of 2-3 months (correct me if im wrong) for everyone to be pushed over to the new system, and there is nothing any of the reps can do to speed up the process. tell us when u have it activated	anchor posted 2008-Jan-14, 3pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	oolboyshorty writes... found it 1300 301 937 is that a free number to dail from a post paid optus mobile?? someone said it was toll free (u pay connection fee, but thats it) if you're calling from landline, use 1800 555 669 for any enquiry	anchor posted 2008-Jan-14, 3pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	oolboyshorty writes... found it 1300 301 937 is that a free number to dail from a post paid optus mobile?? no, the free one is 1800 555 669 as mentioned before by JahjaMan. This number is free when you call from your Optus mobile (prepaid or postpaid) and of course free call from landline.	anchor posted 2008-Jan-14, 5pm AEST edited 2008-Jan-14, 5pm AEST
User #61434 1332 posts Moe Whirlpool Enthusiast	I get an error when I try to register using my existing internet user name / password.. It asks for my my internet username / password on the "register my account" page and I get an error saying username unavalailable.. rofl.. Anyone know how I can get around this?	anchor posted 2008-Jan-14, 6pm AEST edited 2008-Jan-14, 6pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	maybe because you cant sign up with that username.. try creating one with a different name. it could've been taken already	anchor posted 2008-Jan-14, 6pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	JahjaMan writes... but my sister was already converted to live billing. Far out, I seriously must have some crappy luck :((((((((((((((	anchor posted 2008-Jan-14, 7pm AEST
User #61434 1332 posts Moe Whirlpool Enthusiast	JahjaMan writes... maybe because you cant sign up with that username.. try creating one with a different name. it could've been taken already No, it gives you the option to use your internet usernma/password (instead of creating a new username password).	anchor posted 2008-Jan-15, 4pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	Moe writes... No, it gives you the option to use your internet usernma/password (instead of creating a new username password). yea, i couldnt either. just create a new login, with exactly the same username. i did that. it doesnt necessarily link on the my account page, but on the 'home page', there's a link on the bottom to 'your internet usage' and it should be linked there	anchor posted 2008-Jan-15, 10pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Still having the same problem...	anchor posted 2008-Jan-16, 1pm AEST
User #181050 411 posts nanomatic Forum Regular	HMmm i expected a bigger response to Optus live billing....I guess it was overrated?	anchor posted 2008-Jan-17, 11am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	nanomatic writes... HMmm i expected a bigger response to Optus live billing....I guess it was overrated? no, it is very good. just that i guess no one really cares anymore lol. anyway, im loving it	anchor posted 2008-Jan-17, 2pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	nanomatic writes... HMmm i expected a bigger response to Optus live billing....I guess it was overrated? It would be great... if I could actually use it.	anchor posted 2008-Jan-17, 2pm AEST
User #27651 7160 posts Kendal Whirlpool Forums Addict	.Michael. writes... It would be great... if I could actually use it. Exactly. Last time we had a thread and got excited, the mods shut it down. We're all waiting it out :(	anchor posted 2008-Jan-17, 7pm AEST
User #181050 411 posts nanomatic Forum Regular	yEs but this time its HERE? IM ON IT..ALONG WITH THOUSANDS OF OTHERS...and soon u shall have it too	anchor posted 2008-Jan-17, 7pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Still dont have it. Bummer :(	anchor posted 2008-Jan-17, 10pm AEST
User #181050 411 posts nanomatic Forum Regular	Unique have you gotten through to someone who can confirm you dont have a 14 digit number?	anchor posted 2008-Jan-17, 10pm AEST
User #23306 5874 posts Maveri Whirlpool Forums Addict	JahjaMan writes... it will take probably a maximum of 2-3 months (correct me if im wrong) for everyone to be pushed over to the new system, and there is nothing any of the reps can do to speed up the process. It's going to take much longer than that IMO. They can only push across so many from the 'old' system to the new and there are always some rejects, so they go back into the selection process again. There are technical reasons why only so much data can be transferred across from the old to the new but it's not because the 'old' system can't cope - it can easily :-) The new system also hasn't been fully load tested with the total workload that the 'old' system is currently doing - so that may further complicate things. The joke is the 'old' system has single bill ability and already does semi-live billing (24 hr lag but could easily do live billing) but it's being deliberatly starved of enhancements as Optus (Read - SingTel) want to invest money into the new system that's will be comptaible with what they have in Singapour. What's funny is the billing engine behind the new system is already old hat really and other places in the world are already migrating onto other billing engines. I wouldn't mind betting once all Optus's mobile/landline billing systems are on the 'new' system, then SingTel will drag the whole operation back to Singapour to save costs. They (Optus) already outsource a number of CSR functions to overseas, so it's the next logical step. Funny isn't it - Tel$tra outsource OS and get grilled by the public. Optus do it and no-one raises an eyebrow... :-)	anchor posted 2008-Jan-17, 10pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Now my linked account has gone and I can't link anymore? Also, it says To link an Optus account you need to be on one of these plans: DSL Direct and Local Direct. What the? Where's the mobile? Well done Optus...	anchor posted 2008-Jan-18, 9am AEST
User #181050 411 posts nanomatic Forum Regular	IT did that to me Last week..Just wait a bit and it shuld be back to normal soon..I think its a glitch!	anchor posted 2008-Jan-18, 9am AEST
User #56880 213 posts Kimmers Forum Regular	How do you know if your on the interface that allows live billing?	anchor posted 2008-Jan-18, 9am AEST
User #181050 411 posts nanomatic Forum Regular	1. If you are on the live billing system already, you should have a 14 DIGIt account number. 2. If you do not have this number, you can call up optus and ask for it. They will give it to you if you have been migrated onto the new system, otherwise you will have to wait to be migrated (it is done in batches)	anchor posted 2008-Jan-18, 12pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Arghh it's still showing $0.00 on my usage... I'm getting sick of Optus. Out of everyone it had to be me to cop the faulty meter.	anchor posted 2008-Jan-18, 3pm AEST
User #181694 152 posts boreduser Forum Regular	Lots more services are migrating to the new billing system this weekend, in the tens of thousands, so you never know.... you might be lucky!	anchor posted 2008-Jan-18, 4pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	I am already on the new billing system. It's just my live billing isn't working.	anchor posted 2008-Jan-18, 4pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	boreduser writes... you might be lucky! YAY :D	anchor posted 2008-Jan-18, 5pm AEST
User #65231 905 posts DTS Whirlpool Enthusiast	nanomatic writes... The Optus Account and Billing number is 1300 301 937 for both land line and mobile (free call) Please change to that to a local call :) Even from an Optus mobile as its 27.5cents untimed from any Optus mobile	anchor posted 2008-Jan-18, 5pm AEST
User #19121 461 posts onmaum Forum Regular	Can someone clear this up. Is the 1300 number just a connection fee and untimed on optus mobile???? What about that other 1800 number??? Whats what???	anchor posted 2008-Jan-18, 6pm AEST
User #181050 411 posts nanomatic Forum Regular	Does anyone Know why i cant Edit my initial post?	anchor posted 2008-Jan-18, 11pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	bionda writes... Is the 1300 number just a connection fee and untimed on optus mobile???? It's a flat charged untimed call and that charge is NOT a connection fee. You can call 1800 555 669 instead.	anchor posted 2008-Jan-19, 2pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	nanomatic writes... Does anyone Know why i cant Edit my initial post? After a few days (I don't know exactly how many days), you cannot edit your post anymore.	anchor posted 2008-Jan-19, 2pm AEST edited 2008-Jan-19, 2pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	To Maveri, stop ranting about something people in this thread don't care about. create your own 'why did optus have to make a new engine?' thread please	anchor posted 2008-Jan-21, 12am AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	I registered my username under optus's 'my optus mobile (using my current account 8 digit numer)(personal.optus.com.au/we...le&site=personal). When I'm migrated do I just use the account link provided in the OP and register there with my new account number? I have a feeling that the 'my optus mobile' login will be defunct as soon as everyone is migrated over?	anchor posted 2008-Jan-21, 9am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	Haklin writes... I have a feeling that the 'my optus mobile' login will be defunct as soon as everyone is migrated over? My optus mobile is a different system to the new live billing. i've been using my mobile for a while, but when i signed up for the live billing i actually changed usernames to sync with my internet login. My mobile is only great to receive bills online, and optus live billing's bills look even neater, so we don't lose out on anything here	anchor posted 2008-Jan-21, 9am AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	JahjaMan writes... My mobile is only great to receive bills online Ah thanks for that. Thought so. Ah well probably shouldn't of bothered to register then because I get my optus bills directly in my commbank netbank account. As soon as the bpay bill arrives in netbank you can download the PDF. Hopefully when I sign up to a new contract with optus this week I'll get migrated to the new system.	anchor posted 2008-Jan-21, 9am AEST
User #173573 396 posts oolboyshorty Forum Regular	I've been told that people on a busseness accounts will not be mirgrated over until everyone else is on the new system. Is this true?? Cheers	anchor posted 2008-Jan-21, 10am AEST
User #181050 411 posts nanomatic Forum Regular	Does ne1 know what happened to the mobile data forumn	anchor posted 2008-Jan-21, 11am AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	nanomatic writes... Does ne1 know what happened to the mobile data forumn forum-replies.cfm?t=901562	anchor posted 2008-Jan-21, 1pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	I think I finally found out why my live billing isn't working! I just viewed my latest bill online (I haven't received it in the mail yet) and I have not been charged for any calls or SMS even though I have used my phone heaps in the past month! Hmm... a mistake on Optus' behalf?	anchor posted 2008-Jan-21, 3pm AEST
User #27651 7160 posts Kendal Whirlpool Forums Addict	I was migrated the day I ported elsewhere, haha!	anchor posted 2008-Jan-22, 7am AEST
User #135097 322 posts Kemitri Forum Regular	Does anyone know if we can still do BPAY on the new live billing system. I've been using it fine for now (although the calls do take a while to show up) and i cant find the Bpay biller code anywhere. I have been previously been paying through Bpay for this optus account, so I would like to assume its the same details. However dont want to pay it and find out otherwise (my bill was kinda high :p).	anchor posted 2008-Jan-22, 10am AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	Boogie, be careful, they're not the same details anymore. they new biller code is 3061, it should be on the back of the first page of the paper bill. your reference number will be the 14 digit account number. for now, if you pay using old biller code and old account number, they will credit your new accuont, but this will happen for a limited time. hope this helps	anchor posted 2008-Jan-22, 11am AEST
User #135097 322 posts Kemitri Forum Regular	JahjaMan writes... they new biller code is 3061, it should be on the back of the first page of the paper bill. your reference number will be the 14 digit account number. Cheers. Okay, so now my problem is i probably have to call them now, since i dont get paper bills :(	anchor posted 2008-Jan-22, 2pm AEST
User #135097 322 posts Kemitri Forum Regular	Just rang them. Confirmed, its ur account number for the reference number and the biller code is 3061. So now i can throw away all my money to a new account. :(	anchor posted 2008-Jan-22, 2pm AEST
User #16503 510 posts memc Whirlpool Enthusiast	Really had enough with Optus. I have been trying to set this up so I can use the live billing for my mobile but have not been able to link any of my accounts. I get an error: "Sorry, but we were unable to find any accounts with the details you've provided. Please check you've entered your details into the form correctly and try again." I signed up for it 2 weeks ago and have been on the phone to Optus ever since. After getting many many different answers I was finally told that they are having problems with their system and it is only working for some people. I give up.	anchor posted 2008-Jan-23, 6pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	K update news on the new billing system. I went into a local optus retailer in adelaide (rundle mall store near bee hive). I had been out of contract since last year sept so i was recontracting for another 2 years on a 49 cap plan. I asked if I could be migrated to the new billing system and the guy got really excited. the store has just been upgraded to the new billing system yesterday so i was the first person to request being changed over (the shop owner had made a bet that no one would ask:P). Anyway the guy had his manual out and started following the written down instructions:) (I noticed it said 'CAD' on top of the sheet). After about 30 minutes everything was done. He said it takes around 4 days to be changed over to the new system. So hopefully by next week I can update you all again if its gone through smoothly. In summary, if your in adelaide and near the city go to that store to get changed over to the new billing system:) I'm sure there are other stores getting software updates but at least you all now know for sure the city one does it.	anchor posted 2008-Jan-25, 7pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	yea well. the optus site is down. it has been down for like 24hrs..	anchor posted 2008-Jan-27, 10am AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Hmm... site is still down. Maybe they are sorting out all the live billing issues? (like the one I have been having)	anchor posted 2008-Jan-27, 4pm AEST
User #108494 1378 posts JahjaMan Whirlpool Enthusiast	oh, its alot neater now. there's even a 'sms alert' for the usage option how cool	anchor posted 2008-Jan-27, 10pm AEST
User #181050 411 posts nanomatic Forum Regular	WOW THAT IS THE PERFECT FEATURE!!!!! Apparently it is enabled on the 11th of FEB!	anchor posted 2008-Jan-27, 10pm AEST
User #29380 1012 posts Nautilus Whirlpool Enthusiast	Nautilus writes... no, the free one is 1800 555 669 as mentioned before by JahjaMan. This number is free when you call from your Optus mobile (prepaid or postpaid) and of course free call from landline. Sorry for the wrong info, this number is NOT FREE when you call from Optus Mobile, you will be charged per minutes rate for 1800 number. It's only free from a landline.	anchor posted 2008-Jan-29, 12pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Just called Optus, the lady was from india but she knew what she was talking about thank god. I asked if I can be put onto live billing and she said she cannot forcefully move people onto live billing but people are being migrated over in batches and to call back in about 2 weeks time to ask. She said its all just luck if you're one of the lucky ones to be put onto the new system. So I'm crossing my fingers and hoping that by 2 weeks I should have live billing!	anchor posted 2008-Jan-31, 5pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	unique7 writes... She said its all just luck if you're one of the lucky ones to be put onto the new system. As I have found out ^^ read my post above its not about luck. Physically walk into a store and request a migration. They should be able to complete it if they have the new software loaded on their systems. There was no way i was going to let lady 'luck' get me onto this new sys:) PS: happy 19th:)	anchor posted 2008-Jan-31, 6pm AEST edited 2008-Jan-31, 6pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Haklin writes... walk into a store and request a migration Well I don't know any stores in Melbourne that have that. Does anyone know a store in Melbourne in the northern suburbs that will do this? If not I guess I'll just wait until I'm migrated. PS: happy 19th:) Cheers :D	anchor posted 2008-Jan-31, 6pm AEST
User #181050 411 posts nanomatic Forum Regular	Happy 19th Unique7! I wish i could be saying happy new live billing...but oh well keep praying..maybe for ur 20th? :p	anchor posted 2008-Jan-31, 7pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	nanomatic writes... Happy 19th Unique7! THANKS ;D I wish i could be saying happy new live billing...but oh well keep praying..maybe for ur 20th? LOL! Bloody hope not.	anchor posted 2008-Jan-31, 7pm AEST
User #181694 152 posts boreduser Forum Regular	oolboyshorty writes... I've been told that people on a busseness accounts will not be mirgrated over until everyone else is on the new system. Is this true?? I dont know if it will be until everyone else is on the new system. I've seen some business accounts on the new system, however they are few and far between. At the moment, no customer requested migrations are being processed, for some reason they are not working. Its only the automated forced migrations that are being processed.	anchor posted 2008-Jan-31, 9pm AEST
User #146674 14 posts Russm Forum Regular	Hi Guys, Optus currently have three mobile phone platforms. The latest is the one that supports live billing. If you are in the middle system, you can either call customer service and ask for a "re-plan" to be transfered to the new system (this will change your current plan to one that is supported in the new system without making a new contract. All current plans should be available, just not really old ones) or you can go to the shop and ask for the same thing or recontract at that shop to get a new phone. The whole process will take around 4 working days to transfer you accross. Unfortunately, many business customers and corporate customers are in the oldest system. This system does not support transfers to the new Live billing enabled platform and there is no readily availble way to get out of it.	anchor posted 2008-Feb-1, 8am AEST
User #16261 3180 posts qd Whirlpool Forums Addict	You know, if these plans were proper 'caps' and not marketing-for-the-fools-caps, we wouldn't need live billing. There's absolutely nothing capped about 'cap' plans. Optus's Live Billing system sucks. It's quite delayed. Proper live billing means the cost of the call is calculated immediately and is available for viewing. In the US, as soon as you've finished your call, there's a service message telling you how much it cost and how much you've got left.	anchor posted 2008-Feb-1, 10am AEST edited 2008-Feb-1, 11am AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	qd writes... In the US Welcome to Australia.	anchor posted 2008-Feb-1, 4pm AEST
User #181694 152 posts boreduser Forum Regular	dupe post	anchor posted 2008-Feb-1, 10pm AEST edited 2008-Feb-1, 10pm AEST
User #181694 152 posts boreduser Forum Regular	Russm writes... If you are in the middle system, you can either call customer service and ask for a "re-plan" to be transfered to the new system (this will change your current plan to one that is supported in the new system without making a new contract. What I was saying is that there are problems with these requested transfers, a lot of them arent going through yet. There is another migration happening tonight. Any one want to buy a lottery ticket. From memory its along the lines of 40,000 or so residential services that are moving. +14431797 Russm writes... Unfortunately, many business customers and corporate customers are in the oldest system. This system does not support transfers to the new Live billing enabled platform and there is no readily availble way to get out of it. The "old" system is supported however its being moved last due to the age and "special" plans that are in there. Eg Per Second billing which at the moment is totally incompatible with the new billing platform.	anchor posted 2008-Feb-1, 10pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	boreduser writes... 40,000 or so residential services that are moving. I hope I'm one :( I've only been with them for about 4 months now.	anchor posted 2008-Feb-2, 2am AEST
User #26895 5486 posts michael j Whirlpool Forums Addict	qd writes... You know, if these plans were proper 'caps' and not marketing-for-the-fools-caps, we wouldn't need live billing. There's absolutely nothing capped about 'cap' plans. Some caps are cap plans, some are not. If the minimum spend = cap start, then its not a Cap Plan. Proper live billing means the cost of the call is calculated immediately and is available for viewing. That's called PREPAID.	anchor posted 2008-Feb-2, 12pm AEST
User #26895 5486 posts michael j Whirlpool Forums Addict	boreduser writes... Eg Per Second billing which at the moment is totally incompatible with the new billing platform. Optus, further and further ahead? Telstra have supported per second billing since 1999 and still do.	anchor posted 2008-Feb-2, 12pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Just like i said in my previous post I've been moved to the new billing system!:) Just called Optus up then to check. Took a total of 3 days to move me from when i requested at the optus store. I would of had to of waited until the end of this month to receive a new paper bill (thats when I normally get my bills) with my new account details but the lady was good enough just to give me the new account number to get my account setup. It's setup now and just waiting for the 'services' to get loaded into the website.	anchor posted 2008-Feb-2, 12pm AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Anyone else getting the network maintenance message when trying to access live billing?	anchor posted 2008-Feb-2, 2pm AEST
User #181694 152 posts boreduser Forum Regular	michael j writes... Optus, further and further ahead? Telstra have supported per second billing since 1999 and still do. I know you are a Telstra Fanboi, however Optus has had per second billing from day one, what I was saying is that its not compatible with the new billing platform.. yet.	anchor posted 2008-Feb-3, 12am AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	Hmm... live billing still seems to be down.	anchor posted 2008-Feb-3, 10am AEST
User #181050 411 posts nanomatic Forum Regular	Early stages....Probably making some great improvements!	anchor posted 2008-Feb-3, 10am AEST
User #16261 3180 posts qd Whirlpool Forums Addict	unique7 writes... Welcome to Australia. Been here longer than you. ;-) I'm making the point that other providers with their own minds can do it. However, in Australia we only have one provider - Optus, Telstra, Vodafone - it doesn't matter. They're all pretty much the same and follow each other, throwing in their own little gimmicks. There's little competition, and no one is willing to revolutionise cellular technology (iPhone is the perfect example: Apple will demand unlimited data when they partner with a provider. Despite exclusivity of the iPhone will bring millions of subscriptions, no provider is willing to offer it). Note: Telstra have tried to do something by offering flatrate calls to Telstra mobiles and all landlines ranging from 55c to 0c, and offering unlimited SMS to telstra mobiles and landlines, but it still needs a tad more sweetening (i.e included calls in the monthly fee, or unlimited SMS to all providers) and isn't available to the general public who aren't aware that all it takes is filling out an online form for 5 minutes to get your own ABN, legitimately of course. :) michael j writes... Some caps are cap plans, some are not. If the minimum spend = cap start, then its not a Cap Plan. There's still nothing capped about it because you can exceed the 'cap' value and end up paying more. It's just clever marketing to make people spend more and think they're getting better value.	anchor posted 2008-Feb-3, 1pm AEST edited 2008-Feb-3, 1pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Since people have been migrated over the w/e according to boreduser. I will call Optus today and ask if I have been migrated :D	anchor posted 2008-Feb-4, 1am AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Although i've been migrated and have setup my account, I'm still getting Planned network maintenance may result in the My Account service being temporarily unavailable. Please try again later, when I try and check my usage. The optus lady said although I had been migrated it can take a month for the system properly kick in because I wasn't even of meant to have known my new account number until I received a new bill late this month. The website isn't too bad though. I find it sluggish in certain areas.	anchor posted 2008-Feb-4, 9am AEST
User #25606 3927 posts (Michael) Whirlpool Forums Addict	I'm getting that message as well, and have been since Saturday morning. Seems they have some sort of problem.	anchor posted 2008-Feb-4, 10am AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Live billing is still in its first ever stages. Give Optus time to fine tune it.	anchor posted 2008-Feb-4, 2pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Wooott!! Just checked my usage and it's finally working! ...But then it doesn't....Lol Seems like the system is getting majorily tweaked before total mass release.	anchor posted 2008-Feb-4, 11pm AEST
User #181050 411 posts nanomatic Forum Regular	WEll so far...I cant see any improvments that need to be made.... Althought a better server would be nice..its abit slow at times! And has anyone ever brought up per second billing? Voda has it..WHy cant optus :(	anchor posted 2008-Feb-4, 11pm AEST
User #70806 237 posts r1man Forum Regular	Why not just have a SMS feature like others do, I recall Voda or someone similiar doing it, just sms CHKBALANCE or something to that extent, Much easier than loggin in etc.	anchor posted 2008-Feb-4, 11pm AEST
User #181050 411 posts nanomatic Forum Regular	Thats because its not COmpletely Live..However they do have a feature to inform you when you reach a certain dollar amount!	anchor posted 2008-Feb-4, 11pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	I've setup the usage alerts but wouldn't mind someone further explaining the terminology. Included Usage - does this mean that lets say for example my alert amount is set at $300 (I'm on a 49 cap plan) that when I have spent $300 I'll receive an SMS warning me that I'm at that limit? Excluded Usage - so the reverse of the above? Ahh my brain must be tired but I'm seriously confused:)	anchor posted 2008-Feb-4, 11pm AEST
User #170120 12 posts Superdaws Forum Regular	Can i please get a it of help on this matter... I have been on the phone at least a dozen times to optus regarding live billing for mobile accounts, and every time i get told that they do not have live billing and can do nothing for me. Ive asked them for the 14 digit account number etc (as im on the 8 digit number atm) and they say they can only give me a 14 digit number if i have a optus home phone as well... Furthermore, when i did actually get on to a supervisor that was "actually" going to look into it further and give me a call back, they never called me back, and i found out in another call to them that they made a note saying they called me back and told me it wasnt available and that i hung up on them.... a phone call which i never recieved....go figure... Im pretty fed up with optus, time for a new carrier i think... Any ideas witht he live billing though?	anchor posted 2008-Feb-5, 8am AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Superdaws writes... Any ideas witht he live billing though? Go into a store. I went into an optus store, asked them for a migration and 4 days later I was on the new live billing system.	anchor posted 2008-Feb-5, 8am AEST
User #170120 12 posts Superdaws Forum Regular	Ok thanks, i just called my local store and they knew more than customer service thats for sure... She said she would migrate me to Opom??? She said they had no info on live billing itself though. Is that what i need to be able to use it you think?	anchor posted 2008-Feb-5, 9am AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Superdaws writes... Is that what i need to be able to use it you think? hrmm doesn't sound like it. if the store def knows about the new live billing system they should be able to tell you a bit about it (ie. they might say 'once your on this new system you can check your usage etc etc). perhaps try another store and see what info they give you. some of the stores probably haven't been moved to the new system or had the training yet.	anchor posted 2008-Feb-5, 9am AEST
User #170120 12 posts Superdaws Forum Regular	For some reason i cant be transferred to the Opom system. I got a call back saying i was being rejected for unknown reasons. She said ill get transferred across "eventually".	anchor posted 2008-Feb-5, 9am AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Superdaws writes... and every time i get told that they do not have live billing and can do nothing for me. Thats what I sometimes get. Its out of sheer luck that you will be connected to a person that knows about live billing. For example I called Optus about 2 weeks ago about live billing and they transferred me to about 3 different people and no one knew about live billing and kept saying its not available. I called on Friday and the lady knew about live billing. Its just sheer luck I'm guessing if that an Optus rep has been educated about live billing. She told me to call back within a few weeks time to check if I have been transferred yet. But according to boreduser, we get transferred in batches over the weekends. Since the weekend has came and gone I think (if I can be bothered) Ill give Optus a phone today. But the best to do mate, if you can leave Optus (not on contract etc) leave, though if you have the patience to wait for live billing just wait around. Eventually we will all have it.	anchor posted 2008-Feb-5, 2pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	hahahaha! Just called Optus, lady was like we don't have live billing! It's just sheer luck that you will get connected to someone they knows about it. Like it was the case for me last week. I guess I'll have to try again another time.	anchor posted 2008-Feb-7, 4pm AEST
User #181050 411 posts nanomatic Forum Regular	Usage SMS alerts was enabled today! You can add them once you log on! you can ask for one of two options: 1. Included usage 2. Exluded usage and Pick your value! They are inclusive of GST!	anchor posted 2008-Feb-11, 10pm AEST
User #116852 1738 posts unique7 Whirlpool Enthusiast	Lucky so lucky :(	anchor posted 2008-Feb-13, 5pm AEST
User #120817 924 posts Haklin Whirlpool Enthusiast	Just wanted to add that usage alerts are working fine. In fact there more updated than the website (the website was about 20 bux behind what optus messaged me). nanomatic writes... * My Usage does not represent cap usage for services that are on a cap plan. I just noticed this on the first post. Not sure what is meant by it ? I'm on a 49 cap plan and all my calls/msgs are updated on the 'my usage' page.	anchor posted 2008-Feb-18, 4pm AEST
User #189234 85 posts phunky- Participant	Oh I giggled when I came across this thread. I have been with Optus for over 5 years. When I first signed up with them- they told me that live billing would become available within the next few months. (At the time, Vodafone already had it) I signed up, and of course they didn't get it till now, and it was such a pain in the arse as my boyfriend lived inter-states at the time and I could never accurately tell how much of my cap I had used to call him. Anyway... Now 5 years on, I finally had it and signed up to Vodafone last week by porting my number out. And I see this thread. HA.	anchor posted 2008-Feb-18, 9pm AEST
User #38853 155 posts MrGQ Forum Regular	So can anyone tell us anything OFFICIAL? I called up twice and the first time someone knew what I was talking about but the second time the lady gave me a fob off.