Has anyone else on Naked DSL had experience with AAPT customers getting an engaged signal when phoning you, even though you weren't on the phone ??

Calling your VoIP number or your old PSTN number?

saudukar writes...

Calling your VoIP number or your old PSTN number?

I'm guessing that they're both the same thing... i.e. PSTN number ported to VOIP.
I think there are still a few niggling issues with the porting process which cause this. Others have complained of calls from mobiles getting through but not from landlines (or vice versa). Your best bet is to call iiNet and get them to look at it.

To be honest, if you've ever read up on how local number portability is implemented in this country, you wouldn't touch it with a barge pole.

As I now have naked DSL there is no PSTN number, however it does happen to be the same number ported from iiPhone (PSTN) over to iiTalk (VOIP). Sounds like we should have kept our old VOIP number and not our PSTN one.

I did ring iiNet and they just put me off saying I should ring AAPT. My mum has already run AAPT who were also vague on what the problem may be.

Yep I have the same problem, I can call them fine but they receive an engaged signal (AAPT). Lucky it's only the in-laws :)

If an iinet rep reads this thread can you look into it?

Fleabag writes...

If an iinet rep reads this thread can you look into it?

Hello,

If customers on other networks can ring you without problem, but AAPT users are having issues, the AAPT end-customers will need to contact AAPT to have them look into this.

It's the easiest way to get this resolved - if you were unable to receive calls from all carriers, or the carrier which previously held your number, then investigate elsewhere may be required.

Cheers,
Andrew

nadsy1 writes...

Has anyone else on Naked DSL had experience with AAPT customers getting an engaged signal when phoning you, even though you weren't on the phone ??

Was your line AAPT before it was ported?

No I have always been with iiNet, I just have changed from their packaged phone and internet over to naked DSL. Previously my mum could call me fine, it has only happened since the change to naked DSL and VOIP.

I would have thought that even though this isn't directly and iiNet problem that they'd be interested in getting it resolved for their customers, obviously I won't be the only person with this problem, if one other person has the same issue. Perhaps they could take a proactive approach to service and look into this issue with AAPT on our behalf ??

What you say Andrew, if it's affecting more than one person on NDSL shouldn't you look into it to stop 100 calls to support?

ps I was on telstra.

Fleabag writes...

if it's affecting more than one person on NDSL shouldn't you look into it to stop 100 calls to support?

That's the thing - we do, but there's only so much we can do (such as re-direct a report received to another carrier, which I have for the one case I've received internally) if an issue doesn't reside inside our network.

If there is a problem with the way AAPT is treating these calls, it will assist them diagnose and correct it if the users impacted (who are the AAPT customers) can contact them to let them know.

It may be somewhat faster then reporting issues to us, to proceed to relay information through to them - which may not be able to be correlated with other received information as easily.

The general approach with this is to report issues with your phone service to the service provider who is providing you the service - as they have the visibility into what is triggering a busy tone or recorded announcement. Not the destination party network, as the path used between networks may not be known by the destination network, or the call may not even be making it to the destination network.

Thanks, will see how it goes.

Called them but that checked the number and said there was a fault on my number! Any suggestions?

Fleabag writes...

checked the number and said there was a fault on my number!

What sort of fault? Did they say who was generating the busy tone?

If you want, my email details are part of my user profile, send your number, and the number trying to call you through to me, and I can trawl through network data and see if there is anything.

What you haven't said, is the problem common to people on AAPT calling you, or everyone regardless of network?

meric writes...

To be honest, if you've ever read up on how local number portability is implemented in this country, you wouldn't touch it with a barge pole.

LNP implementation here is certainly, well, unique. Not quite as unique as the method used in NZ though, which is slightly more brutal towards network operators.

Sent the details to you, I only know two people on AAPT and both get the engaged signal and I don't know of anyone else having problems from other networks they all seem to be able to get through (telstra, optus, mobiles) .

I didn't make the call to AAPT (sister in-law) and AAPT just stated a fault on my end ...

Any luck Andrew?

No solid information yet. Sorry.

I tried contacting AAPT directly but if you think its hard getting hold off iiNet reps sometimes getting to speak to AAPT is nigh on impossible. I checked out the Whirlpool AAPT forum and I think that the AAPT customers tend to agree. I hope Andrew has more luck getting hold of them than us mere mortals.

Anyone had any luck getting calls through AAPT yet? I've still got the problem.

AnyTime writes...

Anyone had any luck getting calls through AAPT yet? I've still got the problem

Not yet hopefully Andrew is still on the case

outlear writes...

Not yet hopefully Andrew is still on the case

Investigations are still taking place. Unfortunately I still have no ETA for resolution yet.

This isn't a new issue for NDSL users, I haven't been able get get calls from AAPT lines for 2 years. :)

I gave up trying to fix this with iiNet support after numerous calls since I have 2 phone numbers (voip and pstn) and at least the pstn line still works.

I'm also unable to receive calls from AAPT...I've been in contact with iiNet and they say they have the 'voice team' working on it.

This includes my workplace (a major Adelaide Hospital), my wife's workplace (a small Adelaide Hospital), my bank (CBA) and undoubtedly lots of others.

I find when callers on the AAPT network call they get a message saying that I have been disconnected.

I'm seriously thinking of changing from NDSL...I think iiNet should wave any contract breaking fees. I don't mind a 'less than perfect' phone service, I was expecting a less than 100% uptime but I cannot receive any calls from AAPT! That's just weird (and damn troublesome).

:-(

hozozco writes...

I'm also unable to receive calls from AAPT...I've been in contact with iiNet and they say they have the 'voice team' working on it.

And all we can do is attempt to liaise with the crew at AAPT to have this resolved.

I cannot see call attempts entering our network via any of the ingress paths available, so all we can do is work with the relevant parties to see this corrected to allow services to function (both the iiTalk service for receiving calls, and the AAPT services placing calls) function as expected.

Yours,
Andrew

Any good news? I'll harass AAPT again, is there anything I should point out to them or ask them that will help IINET track down the issue?

Fleabag writes...

Any good news?

The problem was corrected yesterday afternoon, so hopefully you shouldn't have any problems with reaching services ported to iiNet from AAPT any more.

Great thanks, I'll tell the in-laws to give it a go.

Yey! Just tested and I can call my home from work (which I couldn't do before). Hard to believe it would take this long to resolve, but at long last.

:-)

Still no good for me but I'll go down and attempt calling from the in-laws on Sunday.

Oh btw I was never with AAPT as far as I know ... Line rental was telstra and adsl was with IINET NDSL2+

Andrew Bergman writes...

The problem was corrected yesterday afternoon

We're still receiving reports of problems. We are requesting re-investigation of the issues reported.

Yeah!! My mum can finally ring me, now we just need to sort out the quality problems. See my new post.

I still have problem of getting engaged signal all time from some perticular outside numbers to my iitalk number. eg.from 0398757800 (don't know who the carrier is) to 0398740839 ( ported number to iitalk).

your game putting your phone numbers up.

Andrew Bergman writes...

We're still receiving reports of problems. We are requesting re-investigation of the issues reported.

Andrew, I'm experiencing this with family who live interstate. One of them is on an Optus line, the other with Telstra. Do we know if this affects other providers also?

OakleighMick writes...

Andrew, I'm experiencing this with family who live interstate. One of them is on an Optus line, the other with Telstra. Do we know if this affects other providers also?

There are two unique types of (common-ish) problems, all revolving around the one thing - inaccurate data, somewhere.

If you are having problems receiving calls from Optus/Telstra/etc, and not just AAPT, it most likely isn't the specific problem being discussed in this thread.

Drop me an email (don't whim) with your iiNet VoIP number, and I can take a look to see if I can spot where a problem may be. My email address is part of my user profile.

bump, Any updates?

Fleabag writes...

Any updates?

I've requested an update, when I have something I'll update this thread.

Still no go? It's getting expensive for people calling inbound via mobiles.

I have the same AAPT issue that I receive message that the number is not connected. number..... Also unable to receive call from certain overseas contries (dont know if they inbound to Australia is using AAPT).
This speaks really bad for and ISP that has not fixed the problem and have not put on to their website. The fair policy compliance require them to notify it on their website.

aus_fas writes...

I have the same AAPT issue that I receive message that the number is not connected.

We're still working towards a resolution for this problem with the parties who need to be involved, I have nothing of any interest to report regarding this as yet.

Another week goes by....

Fleabag writes...

Another week goes by....

Unfortunately, this is as frustrating for us as it is for you. We are still working through the proper channels to try and get this resolved (the issue lies outside our network) but it is taking far longer than we would have hoped.

We are pushing this as hard as we can with the third party involved, and will update you guys when we hear anything.

I signed up for NDSL as well, only to discover that I cannot recieve overseas calls! I only just discovered it is about this AAPT problem!!!!

I think iiNet have a cheek to use us all as guinea pigs, by not informing us of this issue before signing up!!!

I, for one, rely heavily on these calls. All iiNet would say is that they are trying to solve the issue. It looks like, from reading these posts, that they have been trying for years to solve the issue!!!!!

If this is how iiNet are now treating us, I for one would like to go back to my old phone line, without any pain, if possible?

The NDSL debacle is something which is going to destroy iiNet's reputation completely!!!!!!!!!!!!!

While I agree with you that they should let people know the isssues before signing up I think IINET is stuck in a hard position trying to get external parties to fix the switching.

What I would like to see is a list of "REAL" issues with the service on the status page and a link from the sign up page. That way we can make an informed decission before signing up. Whether to wait for the problem to be corrected, continue signing up if it doesn't really affect you or go else where if the problem is critical.

If your not going to link to the service status then atleast list ALL the issues on it.

Fleabag writes...

What I would like to see is a list of "REAL" issues with the service on the status page and a link from the sign up page. That way we can make an informed decission before signing up. Whether to wait for the problem to be corrected, continue signing up if it doesn't really affect you or go else where if the problem is critical.

I agree with you unfortunatley its not always clear as to whether you will be affected. My situation (which has been thankfully sorted) was that my phone was with Telstra 4 years ago, I transferred to iiNet roughly 3 years and when I signed up for naked I couldn't recieve calls from AAPT customers. As far as I was concerned I had never had anything to do with AAPT but it transpired that iiNet 3 years ago did have a tie up AAPT and this was causing my problems.

magnu writes...

I signed up for NDSL as well, only to discover that I cannot recieve overseas calls! I only just discovered it is about this AAPT problem!!!!

I think iiNet have a cheek to use us all as guinea pigs, by not informing us of this issue before signing up!!!

As frustrating as it must be, you've got to remember that (based on the info in this thread) it's the other carrier(s) that have the problem here, not iiNet. Doesn't mean you can't complain, or switch back to a regular phone package, but do try to remember whose fault it is and who is working harder to get it fixed!

The NDSL debacle is something which is going to destroy iiNet's reputation completely!!!!!!!!!!!!!

Fair go, NDSL is far from a debacle. Some problems, yes, but overall it's a fantastic product and works very well.

magnu writes...

The NDSL debacle is something which is going to destroy iiNet's reputation completely!!!!!!!!!!!!!

Hyperbole?

I think iiNet have a cheek to use us all as guinea pigs, by not informing us of this issue before signing up!!!

Because it's not a permanent issue. Why would they need to inform you of something which they're trying to fix before you have even signed up? It'd be like someone signing up for ADSL2+ and the rep saying "That's fine, by the way there are x amount of faults lodged for this type of service, are you sure you wanna go ahead?"

Matt. writes...

Fair go, NDSL is far from a debacle. Some problems, yes, but overall it's a fantastic product and works very well.

+1

Hello,

The problem has been reported as corrected this afternoon - current testing indicates that calls which were failing due to issues reported here should now function.

Please re-test where possible and let us know how it goes.

Thanks for your patience with this matter, based on our own testing we believe this is resolved.

Cheers,
Andrew

Thanks Andrew for your effort, I've tested it from two AAPT phones and it's all good.

Andrew you dont know what the problem was in their end do you?

Whisp writes...

Andrew you dont know what the problem was in their end do you?

From what I understand there is no direct Interconnect link between AAPT and ii - hence AAPT need to route the calls to a carrier (transit) that have a link with ii

Correct me if I am wrong Andrew :)

Whisp writes...

Andrew you dont know what the problem was in their end do you?

Yes, but it isn't appropriate to go into details, beyond that there was an issue which has been resolved.

Overall - I'm just glad that things are working a-ok now.

Hi iinet, this problem has reappeared.

I've just got my mum in law started with ndsl in Adelaide. Her son in Bunbury WA with AAPT is unable to call her, just gets an engaged tone.

Sorry but she can't accept this, could you shed any further thoughts?

The issue listed above was fixed, no further examples were provided to indicate otherwise.

If you are experiencing issues with your VoIP service I suggest you follow the troubleshooting with iiSupport on 13 22 58. Worst case scenario this may need to be looked over by Voice Engineers, but to come to that conclusion all the basics need to be checked.

Good luck!

tomhvic writes...

I've just got my mum in law started with ndsl in Adelaide. Her son in Bunbury WA with AAPT is unable to call her, just gets an engaged tone.

I've got close friends with AAPT I can make out bound calls and receive calls from them on my NDSL service. I will ask them to call me tomorrow but It was working as of Saturday.

Thanks for the speedy replies.

As far as I understand she's done the "basics" with tech support and has been advised the fault is at the AAPT end and her son should contact AAPT to sort it out. All was working fine prior to the NDSL.

I just tried here as that sounded so similar to earlier posters problems.

I'll get more info from her tomorrow and get back to you.

It might be a bit off the topic, I have friends with Engin VOIP, who cannot call me. For them my VOIP number is always engaged. I can call them without any problems.
Even it's a different carrier the problem could be somewhat simillar and it would be really helpful to find out where is the problem located.

Have heard again from Adelaide. She's in Brighton, and still can't receive AAPT calls. Either from local friends or from family in WA.

She's been onto customer support and is now waiting to hear back from them on or around friday with hopefully a fix.

Is this the same problem as before? If so presumably fix would be the same, maybe iinet reps on whirlpool could pass on whatever needs to be done? Apologies if too simplistic a view.

Well several more weeks have passed and no resolution.
Very friendly customer service staff have issued a job number last week said it will be fixed within 24 hours, but still no go.

Is there any likelyhood of a fix, or any way of forum iinet staffers telling the telephone iinet customer service what fixed it for previous posters?

And the weeks roll by.

Still no progress.

Task number is 46616837, been active several weeks.

No AAPT incoming calls from WA or locally to NDSL.

My relative is pulling her hair out and about to cancel the whole thing, her close family cannot call her.

Any suggestions?