Whirlpool

Just wanted to give fellow Whirlpoolians a heads up on my experiences signing up for one of the new Optus Wireless Broadband data plans.

I had seen the ads for the new Optus Wireless Broadband plans and was particularly interested in the limited time offer (ends 15-Jan-08) for 5GB Data for $39.99/mth (bundled & contracted) (once the offer closes, I think it will revert to 2GB Data for $39.99/mth).

Went to my local Optus World on Thursday and asked to have the data plan added to mobile (ie use the mobile as a modem) as I have a WM6, HSDPA capable, Palm Treo 750.

3 different staff, including the Store Manager, said it couldn't be done....... all they could sell me was the 5GB/$39.99 per mth USB Modem deal. Anything else, they said, I had to call Customer Service.

This was despite the fact my sister, on my advice, had signed up for exactly what I was asking for in the SAME store the day before!

Came home, checked out the Optus website (BUSINESS->SMALL & MEDIUM BUSINESS->BROADBAND UNPLUGGED offer) as per the ads and called the phone number listed.

I spent over an hour on the phone (mostly on hold) for no joy.

Initially, the number took me to Business Sales and although my account was originally set up (back in 1997) as residential, I now have an ABN, so Business Sales tried to help. However, they eventually came back and said the only way they could give me the data plan with my mobile was if I bought a new handset and did it all as part of a new contract.

I said I was interested in a new handset, so they transferred me to Customer Service to see if they could do it as a bolt on to my existing account (as my sister had done).

Appears I was connected to Business Customer service, but as I have an ABN and my company pays the bill, I was willing to convert to a Business Plan if that's what it would take to get the data plan I was after.

After leaving me on hold a few times while they researched things, the best they could offer was 70MB for $35 per month (which I think was their old business data plan).

I said no thanks and instead went round to my Sister's house to see her paperwork from Optus and all was revealed.

What I was after was the Optus 'yes' Everyday 5GB Data Plan.
Now knowing what to search for, I soon found it on the Optus website under PERSONAL->INTERNET->WIRELESS­ BROADBAND->PLANS & RATES (sorry, can't seem to post a link that doesn't expire).

Back to my local Optus World today, armed with a copy of my Sister's paperwork and details of the 'yes' Everyday offer printed from the internal Optus system they had given her.

First staff member I spoke to had no idea, but fortunately, the guy who had served my sister on Wednesday, but was not around Thursday, was back again today.

He soon had me signed up to the 'yes' Everyday 5GB plan for $39.99 on a 12 month contract, bolted on to my existing mobile account.

Maybe Residential Customer Service could have pointed me in the direction of the 'yes' Everyday plan, but after all the time Business Customer Service left me on hold, I guess I assumed they would have found the solution I was after if it existed.

Anyway, the moral of the story is that if you have a Residential Account and want to add the new 5GB data plan to your mobile, make sure you ask for the 'yes' Everyday plan (before 15-Jan-08).

It seems hard to imagine a Business Customer can't get the same deal, but as per above, I couldn't crack that one with Optus.

PS Apologies for the long winded post.

I'm about to move my Telstra phone to Optus and get the 5GB data plan bolted on...

You might be able to answer this question, since the 14 year old in the Optus store couldn't:

If my handset uses data (i.e. through Activesync or Opera), will this be deducted from the 5GB plan amount, or do I need an additional plan for data use on the handset itself. I was told I needed another data plan for handset use, which seemed a little unreasonable.

Thanks!

My understanding is that any data used, either on the handset itself (push email or web browsing), or using the handset as a broadband modem for your laptop, will be counted in the 5GB.

I am not even sure that Optus could distinguish any difference between the two uses? As far as I understand it, all they see is data going via the one SIM in the handset.

hi

ive just been thru all this and needed to end up at optus CRG to get the facts right
they finally got the plans right and were generous with the 'we messed you around' credits

whim me if you want more info
im on the business plan too

all the data (phone or mobile as modem) is counted from the plan
data both ways upload/download is counted

see my other posts on data plans for my story

D
(currently using treo as modem in sunny Robe S.A.)

I still need to clarify this, are you able to add the bundled plans to your CURRENT mobile plan? (eg. mine is $49 Optus Cap, still 6 months left on contract)

I'm getting a new phone very soon and couldn't be bothered using annoying wireless modem seperate (i currently use my SE K800i in USB Internet mode, works fine).

morphix writes...

I still need to clarify this, are you able to add the bundled plans to your CURRENT mobile plan? (eg. mine is $49 Optus Cap, still 6 months left on contract)

I'm getting a new phone very soon and couldn't be bothered using annoying wireless modem seperate (i currently use my SE K800i in USB Internet mode, works fine).

I checked at 3 different optus stores and over the phone and everytime they were adament that this is not possible. They state that you can't add the 5GB plan to a phone SIM and that you can't even make calls from the wireless broadband SIM.

Considering this I'm going to signup with Vodafone instead, which at least does allow mobile calls through the data SIM.

well that sux very muchly, how did the guy above get it done then?

I frequently use my mobile to check RSS Feeds & browse sites using opera mini (which i might add is the best browser i've seen on mobiles).

i would love to be able to add my frequent mobile browsing to my laptop web browsing.

Can someone confirm fully 100% this is not possible?

They say "Bundle" yet it is _NOT_ bundled with your current mobile SIM? This means there web site has false information as this is what it implies.

morphix writes...

They say "Bundle" yet it is _NOT_ bundled with your current mobile SIM? This means there web site has false information as this is what it implies.

It's bundled from an account perspective. However, you need two separate SIMs to access voice and data. Too much of an inconvenience.

hi

im back now
1+week away using data on my treo WITH phone calls AND mobile as a modem too

too tired now but ill ring my guy at CRG tomorrow and get a direct number/dept for everyone who wants to signup/add on

D

MitH writes...

too tired now but ill ring my guy at CRG tomorrow and get a direct number/dept for everyone who wants to signup/add on

Thanks, I'd appreciate this. I'm itching to sign up for something and Vodafone is looking more and more tempting by the hour!

What does CRG stand for?

MitH writes...

hi

im back now
1+week away using data on my treo WITH phone calls AND mobile as a modem too

too tired now but ill ring my guy at CRG tomorrow and get a direct number/dept for everyone who wants to signup/add on

D

Yeah that would be greatly appreciated as i would love to use the 5gb data plan BUT also be able to use it on my existing phone sim rather than two seperate sims (which would be a great big pain the butt).

Hopefully you can get back to us before 15th.

Cheers.

EDIT: Also, with these data plans, does the 5gb cover being used via 3G(+) and/or GPRS? Or is this only for 3G(+), No excess charges for GPRS usage?

ENtreri writes...

I checked at 3 different optus stores and over the phone and everytime they were adament that this is not possible.

I know now why people come into my store and think i don't know anything. If the stores where actually doing their job the manager would have gotten documents from Optus which he was meant to be printing off and showing his staff about the bolt on to mobiles. I find it sad that they don't even try researching into it. Personally if a customer comes in with something i have never heard of before i will spend the rest of the day trying to find out if it is possible.

Me11o writes...

find it sad that they don't even try researching into it. Personally if a customer comes in with something i have never heard of before i will spend the rest of the day trying to find out if it is possible.

and brand damaging as well... at least when this happens with phone support (business) the 'iam sorry' how about a credit etc .. makes you feel all warm and fuzzy... after leaving 4 Shops i am more confused after reading this post

Palah writes...

after leaving 4 Shops i am more confused after reading this post

After going into my 5th shop I have hit success! Apparently the plan was communicated out as a memo to all stores on 20th December and is called a Mobile as Modem bolt-on for a mobile phone plan.

I've signed up for a mobile plan and am expecting to sign-up for the bolt-on tomorrow.

It's very disappointing to find out all the other staff members that didnt know about this. In the end it was a trainee that helped me!!!

hi
finally :)

also note one fact i was reminded today -

the plan MUST be a business one (only abn needed to get a business plan)
the mobile as a modem bolt on is ONLY on a business plan currently

owb is allowed to personal users but not thru the mobile
you have to use a usb modem, roamer or data card (for lappy)

crg?
crg is the customer resolution group
a magic team that you CANT call or be transfered to
they are as high as you can go to complain etc

i have a contact there now but think if i give out his number on wp he would kill me (or at least stop helping me out)

edit - interesting details here
www.optus.com.au/dafiles...uments/WCPricing(Consumer&SMB).doc

m2m and contract 5gb is $40 (not $50) per month on data
but business m2m is $50/m

D

In the last 2 days I have been on the phone to various optus "departments" trying to get one of these plans sorted out.
On previous occasions I have spoken with people in the CRG to sort out various issues. This time around after insisting to speak with someone in the CRG I was told they can only be contacted by writing a letter. I was given a locked bag address in south Australia.

Does that seem silly to anyone else?

what?
a phone company with departments you cant....call
???
;(

just thump the fist with whoever you can and insist a call back asap or keep making official complaints
i was lucky to get where i did but it shouldnt be so hard

even a general email address to vent would be good (not a dead, onway online form as currently is the case)

funny enough 5 min ago there wa an add on tv for the new product

the link was www.optus.com.au which redirected to
www.optusbroadbandunplugged.com.au

lots flashy info there

D

I just called up Optus Mobile and was speaking with someone just asking about if i could get it.

I was advised that i could get it via a "bolt-on" because i was on a business plan (purely so i could get more than 3 mobile services).

she said she was not able to do it and would need someone else to get it and would find out for me, also was not sure if it was going to be $39.95 or $49.95.

After waiting on hold for like 25 mins, my train went through a tunnel and i lost the call, a so far 35 min mobile call....

guess i will have to enquire about it another day.

anyone had any success?

MitH writes...

the plan MUST be a business one (only abn needed to get a business plan)

geez, they didn't tell me about it having to be a business plan... i may not be able to get it now :(

MitH writes...

edit - interesting details here
www.optus.com.au/dafiles...uments/WCPricing(Consumer&SMB).doc

link down?

the plan MUST be a business one (only abn needed to get a business plan)
the mobile as a modem bolt on is ONLY on a business plan currently

Ok... is it the same terms (5gb) for around $40 - $50 as currently have a data cap that want to turf as found out today (seeing we have a hosted domain name) do not need to put optus mail settings to receive mail and if i could also use phone as a modem for laptop that would be excellent

hi
link is full, wp messes with lotsa links
try tinyurl.com/2a5bpe (edited)

not sure about your other part
just use current email and authenticate sending emails

D

MitH writes...

link is full, wp messes with lotsa links
try tinyurl.com/33dbod

Error 404--Not Found
From RFC 2068 Hypertext Transfer Protocol -- HTTP/1.1:
10.4.5 404 Not Found
The server has not found anything matching the Request-URI. No indication is given of whether the condition is temporary or permanent.

MitH writes...

not sure about your other part

what i previously thought... because it was an Optus data plan the email accounts (non Optus) would need to go through the Optus mail server... but now know emails still come in without the optus mail settings... so a broadband plan should be the same as the data plans currently on offer. spoke to optus today and was told no email addresses are on the data or mobile broadband plans ... if they are the same 5Gb a month for say $50 is much better than $35 for 75MB 'bolt on internet' data plan

Palah writes...

Error 404--Not Found

ok ok (damn wp)

try tinyurl.com/2a5bpe

D

MitH writes...

the plan MUST be a business one (only abn needed to get a business plan)
the mobile as a modem bolt on is ONLY on a business plan currently

owb is allowed to personal users but not thru the mobile
you have to use a usb modem, roamer or data card (for lappy)

You do NOT need to be on a business plan to bolt on the 5GB data plan using Mobile as Modem.

In that Optus Wireless Pricing document, see the 2nd Table on Page 5. I will quote below, although without the table formatting.

Optus writes...

The following pricing plans are available if you are a consumer customer who connects to the service using the Mobile as Modem option (Data Bolt On) between 20 December 2007 and 15 January 2008:

Plan Monthly Access Fee Data Limit Excess MB usage charges per MB(or part thereof)

Month to month /
12 month /
24 month contract
‘yes’ Starter $24.99 400MB $0.15
‘yes’ Classic $39.99 2GB
‘yes’ Everyday $39.99 5GB

As per the above, the Data Bolt On is available for Consumer/Personal/Residential plans using Mobile as Modem.

I bolted the 5GB 'yes' Everyday plan to my Non-Business Mobile (month 2 month) plan.

Zelig writes...

You do NOT need to be on a business plan to bolt on the 5GB data plan using Mobile as Modem.

You just saved me from a major nervous breakdown. I just signed up for a non-business Optus Mobile plan purely for this offer!

The website also seems to suggest this is possible.

are you sure
what document?

ive been clearly told business only
but with all the changes i had i wouldnt really know either way

D

Page 5 of the document in your TinyURL.

Zelig writes...

Page 5 of the document in your TinyURL.

ok
will make (another) call tomorrow
i clearly asked just this today (before i saw the new t&c)

D

The 5GB deal will be over before all Optus staff get on the same page.

Zelig writes...

The 5GB deal will be over before all Optus staff get on the same page.

lol

i did question this in my earlier post
then saw the tv ads

go figure

D

morphix writes...

EDIT: Also, with these data plans, does the 5gb cover being used via 3G(+) and/or GPRS? Or is this only for 3G(+), No excess charges for GPRS usage?

From the Optus Pricing document, page 10 (see TinyURL link in post by MitH above)

Optus writes...

3.2 Service Charges
(v) Eligible data usage includes Optus Wi-Fi network (3G PC Data Card only), Optus 3G network and Optus GSM network data use. The following are not included in eligible data use: data use when you are roaming.

Therefore, unlike the 3 Network, Optus do not charge excess charges for GSM/GPRS data usage (when 3G/HSDPA coverage is unavailable).

@zelig: ah ok sweet this was one of my main concerns, i will have to try calling optus again today during my lunch break and just hope they can do it and in time

anybody know which optus call plan has the lowest monthly spend, but still eligable for the bolt on 5gb for $39.95?

I really only use my phone for incoming calls, but want mobile internet also.

I have yet again wasted calls trying to get it bolted onto my existing service, most staff have no idea or say its a separate service, i am beginning to give up, anyone have any contacts i might be able to use to get this done?

morphix writes...

I have yet again wasted calls trying to get it bolted onto my existing service, most staff have no idea or say its a separate service, i am beginning to give up, anyone have any contacts i might be able to use to get this done?

try as many different people as you can.. go into a store (a city store preferably as they seem to be more switched on) and get them to check their paperwork about offers... it came out on 20th dec (i've seen the document and wanted a photocopy but they wouldnt give it to me)...

I got it done at OptusWorld Warringah Mall, but make sure you ask for Andrew.

I swear optus have the worst customer service ever, over the past few days when i've called its been about 25 mins wait each time to get answered and then get a run around before being put on hold and then hung up on(so far been hung up on 3 times) and yesterday was waiting over 45 mins to get answered

Tell them you want the 'yes' Mobile Everyday 5GB plan using Mobile as Modem.

From the internal sales doc that I have that should be available to all OptusWorld stores, it says how to add OWB Mobile as Modem plan to New or Existing Optus mobile service (for Consumer/Residential/Personal customers - ie non-business):-

Optus writes...

DFE Sales
Step 1: In the GPRS OFFER pull-down, select the OWB Mobile as Modem rate plan, ie 'yes' Mobile Starter, 'yes' Mobile Classic or 'yes' Mobile Everyday.

Step 2: In the OTHER OFFER dropdown list, select "None Selected" then click next

Step 3: Complete order as normal.

Carefone Sales
1. Select the mobile plan from the rate plan list as per usual
2. DO NOT select the 'yes' Mobile plan from the list
3. From the GPRS OFFER dropdown list, select the 'yes' Mobile plan
IMPORTANT: the only plans that should be selected are:
- 'yes' Mobile Starter
- 'yes' Mobile Classic
- 'yes' Mobile Everyday
4. From the OTHER OFFER dropdown list, only select "None Selected"
IMPORTANT: DO NOT SELECT "None Selected - Other Offer" as the order will fail.
5. Complete the order from this point as normal.

I assume "DFE Sales" and "Carefone Sales" are two different Optus systems - not sure which one Customer Service uses (possibly Carefone Sales ??).

The document I was quoting from is titled

Optus Wireless Broadband - Mobile as Modem
Attention: Consumer Sales and Care
Consumer
Effective Date: 20th December 2007

I think the key is to tell them to search their system for "'yes' Mobile Everyday" plan or quote some of the above instructions to see if it rings any bells for them.

According to the screenshots in the doc I have, in DFE Sales, when they click on the dropdown for GRPS OFFER, the 'yes' Mobile Classic, 'yes' Mobile Everyday and 'yes' Mobile Starter plans appear almost at the very end, after the 'yes' Bus GPRS 30MB, 'yes' BUS GPRS 50MB etc.

In Carefone Sales, they also appear to be the very last options available (based on the position of the dropdown box's scroll bar) - can't see what options are above them.

Hope this helps.

Now if I could just get access to the Usage Meter for my Optus Wireless Broadband connection, I will be happy.

morphix writes...

I have yet again wasted calls trying to get it bolted onto my existing service, most staff have no idea or say its a separate service, i am beginning to give up, anyone have any contacts i might be able to use to get this done?

... went back into Optus World Castle Hillafter reading this forum... different person... asked same question... same reply... had copied pages 1 -10 of the SFOA and showed him... his answer... 'because you have business plan you need to phone optus business... tell them what you have told/shown me and request a bolt-on ... Telsta is looking better each day!!

hi
ive had an email from crg regarding all these issues (connections and metering)

i only received the email portal for complaints and the pages regarding that

https://www.optus.com.au...0000c8a87c0aRCRD

Alternatively this can be reached by following the below steps:

Go to www.optus.com.au
At the bottom of the page click on ‘contact us’
On the left hand side menu click on Complaints & Compliments

would anyone like to contact me with their details and current issues?
and would it be ok to pdf all these comments and send to crg?

as you are not making the complaints yourself i cant get further advise but if i include name and mobile numbers of your accounts they might act.
im not sure if they will personally get back to you or if they will just act on the issues as a whole

it seems to be 'the system' as it is currently, but they are passing info back down the chain to get things fixed (slowly)
i did ask for direct departments to get help but was only given the standard numbers (which they acknowledge dont work....)

whim me details or call me

D

ok

enough mis-information (from optus)

lets all list exactly what is available and what plans we DO have

i have had a mobile with them for over 13 years
recently i was on a personal $79 cap
Optus Cap 79i
but as i wanted to 'smartshare' (on their advise) i changed to a business $79 cap
Optus Yes Bus Smart Cap 79

i added a 2gb owb usb modem (which has been cancelled now)
and then a 'bolt on' to my existing account

as of right now i CAN check my usage via
https://memberservices.o...zoo.com.au/login
username (optus email address i setup via /owbsetup page using my mobile as a modem)

account info - Roamer
My Account - Roamer
usage info -
Usage Meter - Current Usage
Username: xxx
Current Plan: yes Business Mobile Everyday
Billing Period: xx Dec 07 - xx-1 Jan 08
Last Update: yy Jan 08 10:28PM AET/AEDT

Data Used this Usage Period (MB)
Days Elapsed Usage, Period Plan Data Allowance (MB)
29, 5000
Download Upload Total
171, 30, 201

(pity im only at 200mb) :(

note - this info is under my internet account NOT my mobile account

if others can post what they have we can see what's right and what can be done for others to get this product

i will pass this on to optus too

D

MitH writes...

ive had an email from crg regarding all these issues (connections and metering)

i only received the email portal for complaints and the pages regarding that

https://www.optus.com.au...0000c8a87c0aRCRD


I used the above link to submit a complaint about lack of access to a Usage Meter for my Optus Wireless Broadband service.

Hopefully there will be a resolution soon.

So guys after going into a store, they say i will still have to use another sim card and not the 1 i currently make calls on even with mobile as modem bolt on, is this correct cause i thought the whole point was to use 1 device and sim card to do internet and calls on

No, this is not correct.

I only have one SIM card which is in my Treo 750. I use that same SIM for both voice calls and internet.

@zelig: any chance at all i could get ur mobile number, i said to the guy at the shop about u and he said if i could get the phone number he could see what you are stupidon and put me on it too, i know this is whirlpool but i really want this and can guarantee number would be deleted once i show optus guy

Zelig writes...

No, this is not correct.

I only have one SIM card which is in my Treo 750. I use that same SIM for both voice calls and internet.

Sorry if this question belongs else where ... once you get this 'mobile bolt on' due to a possible battery issue with a mobile can you take the sim out and use it in a usb modem as back up?

Palah writes...

can you take the sim out and use it in a usb modem as back up?

i guess so but you would need to have a usb modem too :(

will try in the owc card i got oneday

D

MitH writes...

guess so but you would need to have a usb modem too :(

will try in the owc card i got oneday

be really interested to find out before i ring Business Mobiles as more than likely will need to spend an 1 or more of my life on hold and being transfered to the wrong dept...over and over again

now they are taking ages to active my new mobile plan.. i might not have it ready by the OWB's offer expiry date!

if this offer wasn't so good i'd be avoiding optus completely by now..

I been told by two guys as optus shop say i can't useing SIM in mobile with WM6 for internet is this correct?thinking of signup with InZone – E960 Wireless Router Modem option any one know about the E960-WRM?any good?
Thanks

amakia writes...

I been told....

please elaborate

D

Not sure if this is old news, but the Optus home page actually said it that you can use your mobile as a modem (and no additional hardware means no separate SIM right?):

personal.optus.com.au/we...nal#mobile_modem

And here is the Optus page about the bolt on offer, which does not say exclusive to business, and by the placement of the info under "personal" it is meant to be for private customers:

personal.optus.com.au/we...es&site=personal

Zelig writes...

I bolted the 5GB 'yes' Everyday plan to my Non-Business Mobile (month 2 month) plan.

so..

Zelig, can you confirm that you have only one Optus SIM card and if I read correctly you've got a $79 (personal) cap together with the 5GB yes Everyday??

Only asking because this is exactly what I want to do with an existing $79 cap; I intend to buy a HTC TyTN II outright later today but don't want any of this two SIM card nonsense or run around by OW staff who don't know better.

BTW do people believe it's easier to visit an Optus World shop (staffed mostly by kids) or to phone the published OW 1300 number?

I can confirm I have only ONE Optus SIM card on a $79 (personal) cap together with the 5GB 'yes' Mobile Everyday data plan.

Going in-store or calling 1300 number is a tough call.

Perhaps if you go in-store, armed with a print out from this thread, particularly the stuff I quoted about what the staff need to do on the different systems (DFE Sales & Carefone Sales) in order to add this plan to your mobile account, then that might be your best bet. If the in-store staff can't work it out from all this info, get them to call Customer Service.

Thanks Zelig, you're a true champ.

I've been doing a heap of cut & paste of the thread right now (esp. yours and MitH helpful entries)..!!

simple questions can i take out the usim from USB modem put in my dopod 838pro then surf the net?
Thanks

amakia writes...

simple questions can i take out the usim from USB modem put in my dopod 838pro then surf the net?

i guess so
if the dodpd has the settings for ne access it should work
wm5 is diff from wm6 (6 is easier)

D

Zelig writes...

going in-store or calling 1300 number is a tough call.

well, strike-out calling Optus customer services...

After a couple of department transfers and on-holds they came back with 'ohh no you can't bolt-on the yes 'Everyday' to a current $79 cap plan you need the $29.95 100MB 3G data plan...' no end of polite explaining could tell them otherwise. Didn't help when they didn't know what a smartphone was... grrr.

Time to go to a shop armed with printouts

javiba writes...

Time to go to a shop armed with printouts

that did not work for us... they suggested we 'ring' up optus (business in our case with existing mobiles) and tell them all we showed them .... because they could not bolt-on in the shop....thats what happens when you have monkeys running the show...

Palah writes...

thats what happens when you have monkeys running the show...

as in the tv ads
lol

it really should be easier

im heading to chaddy know and ill drill the chicks there ;)
will report back later

D

Sounds good, though i still dont like optus that much because to there coverage.

Offers been extended another month. Confirmation will be sent to stores today/monday. Internally posting is source of data. Stores will be able to confirm as soon as posted on ID.

i guess it will go longer too
the t&c have info on stuff thats not even released (personal m2m bolt on) and much more

the tv ads are just starting

now to get the stores and phone support to have the info

D

Offers been extended another month.

Hi Swindler ... do you work for optus? ... no that could'nt be right... staff wouldn't be told untill after the promotion started ... :)

Stores will be able to confirm as soon as posted on ID.

but will they be able to sell us what we want .... ?.... has anybody else from this thread been able to have the mobile bolt-on put on an existing account after like us being told no (3 times)

I managed to go to an optus store today and bolt the $39.95 5Gb plan to a $19 cap plan on a month to month contract. It wasn't easy though so let me tell you what happened and hope that it helps others.
Just for reference, I don't have an ABN.

I walked into the store spoke to a friendly rep who while eager to help me achieve this, did not think it was possible and had this seconded by another store member who was supposedly in the know and also adamant this was not possible.
The rep was eager to help, and I said I would come back with the info required to make it happen.

I went back to work and printed out the optus pricing document referenced here:
forum-replies.cfm?t=890294&p=2#r24

And the instructions for entering it into the 'system' referenced here:
forum-replies.cfm?t=890294&p=2#r39
(This one was especially good for the old 'the system won't let me do it' chestnut)

Armed with this info the rep genuinely looked at it and said that he was willing to give it a go as long as I understood that it would mean a credit check and that it may not work.
I was happy to proceed.

To cut a long story short, a quick entry into the sales system, and a number port later I now have a $19 Cap with the 5gb bolt on (with one simcard with MtM contract).

Moral of the story;
Optus have inadequately communicated this option to the sales staff.
Look for the helpful sales reps that are at least interested in helping you out (big thumbs up to the optus rep that served me!)
Ignore the in store 'know it all' that would sooner say it can't be done rather than actually find out or give it a try.

Hope that helps.

Xenu writes...

Optus have inadequately communicated this option to the sales staff.

This is common with any new product that Optus offers!

Xenu writes...

And the instructions for entering it into the 'system' referenced here:
forum-replies.cfm?t=890294&p=2#r39
(This one was especially good for the old 'the system won't let me do it' chestnut)


Glad the info helped.

Perhaps Optus should publish the internal communications to stores on their main public website. That way knowledgeable customers could find the info they need, print it out and take it to the store and show them "it can be done....... and this is how"

amakia writes...

simple questions can i take out the usim from USB modem put in my dopod 838pro then surf the net? Thanks

Though u can it violates their T&Cs if you read the fine print.....but as no one from Optus can even understand their regular print I doubt anyone makes it to their fine print.

From Optus fine print:

Optus Wireless Broadband plans may only be used as a data plan. You should not use the supplied SIM to access (and may not be able to access) other services such as Voice calls, International voice calls, Voice Mail, International SMS, premium and Third Party SMS, MMS, International MMS, 1300, 1900. If you are able to access such services, your use of such services will be charged at prevailing rates. Data usage will be counted in kilobytes, where 1024kb = 1MB and includes both uploads and downloads. Your pricing plan may set out a maximum amount of included data that you can use to download and upload at high speed in a billing month. If you exceed your plan’s included monthly data allowance, additional excess usage will be charged at an additional $0.15 per MB. You are able to obtain an indication of your megabyte usage via the client application or on the on-line usage feature in member services. Any unused data allowance cannot be rolled over. If the supplied SIM card is used in an alternate modem will count towards your plan’s data allowance.

Typically Optus does not know whether it is coming, going, or already been!

Optus publish alot of information; the amount of it that actually gets to sales staff is just apauling. And the amount of staff that dont read the bulletins is amazing too. Its a major issue and optus is aware of it. So far the implimentations to try and avoid this is not working well. Anyhow:

If you have problems getting them to add a Mobile as mobile plan to your account in a store; tell them to check their id (intranet dashboard) i have listed below what the bulletin is called in the system and the date they were posted.

Optus Wireless Broadband - Mobile as Modem
21-Dec-2007

however it does state

• Mobile as Modem plans are only available on a 12 month contract when bundled with an eligible Optus Mobile and Handset.

If its worked as month to month thats great; focus the processing system or sos should not allow this with the current data given to staff. But does this surprise me? Nope. Anyhow that bulletin will ensure they know that a mobile as modem plan is available.

swindler writes...

Mobile as Modem plans are only available on a 12 month contract when bundled with an eligible Optus Mobile and Handset.

Hi swindler... does taking up this offer put the mobiles also on a 12/24 contact or just the bolt on. because we could be changing to telstra when our contact ends in April and from there use the sim in a usb modem via laptop for mobile broadband

Palah writes...

Hi swindler... does taking up this offer put the mobiles also on a 12/24 contact or just the bolt on. because we could be changing to telstra when our contact ends in April and from there use the sim in a usb modem via laptop for mobile broadband

I wouldn't ask complicated questions like that of Optus staff.. it might make their brains explode!

Palah writes...

does taking up this offer put the mobiles also on a 12/24 contact or just the bolt on

The contract is only on the bolt on; and the contract starts the day the bolt on is added onto the service.

Cancellation fees are: $75 in first 6 months, if cancelled between months 7-9, $52.50 (70% of the cancellation fee), and if cancelled between months 10-12, $30 (40% of the cancellation fee).

ENtreri writes...

I wouldn't ask complicated questions like that of Optus staff.. it might make their brains explode!
actually thinking about it more... if we port our numbers over to telstra... then the mobile bolt-on would be useless ... as it will have nothing on the optus system to bolt-on to.. is that correct?

Palah writes...

if we port our numbers over to telstra... then the mobile bolt-on would be useless

If you ported over to telstra the number the bolt-on is on it will constitute as a cancellation as their isnt a service so would therefore make a cancellation fee.

If you want to use a mobile as a modem; then you could get a $5 plan with a number and this bolted on however you couldnt move the bolt on from one number to another number without penalty.

swindler writes...

If you want to use a mobile as a modem; then you could get a $5 plan with a number and this bolted on.

Thanks Swindler... you have been a great help

Does anyone know how business smart share works with the data?

If I get add a $5 broadband to a phone
And get $50/5gb + USB.

Is the allowed DATA shared? or just the minimum spend?

swindler writes...

If you want to use a mobile as a modem; then you could get a $5 plan with a number and this bolted on however you couldnt move the bolt on from one number to another number without penalty.

Where do you get an Optus $5 plan? Cheapest I can find now is a 'Yes' $9 with $5 worth of included calls. Is $5 plan an 'ask for me' only deal like my you saver$9 was?

knackers writes...

Is $5 plan an 'ask for me' only deal like my you saver$9 was?

Sim 5 Plan its called $5 with $5 worth of calls - no phone - M2M contract. Go to a store and signup. Not on the internet.

swindler writes...

Sim 5 Plan its called $5 with $5 worth of calls - no phone - M2M contract. Go to a store and signup. Not on the internet.

Do you by any chance know what the calls/SMS charges are for this plan?

I've got a few question for people who were success in doing the bolt-on:

- did you have to sign any additional contracts for the 5gb m2m? (other than the normal voice plan contract)
- how can you check/test whether the bolt-on was successful? (I don't wanna find a $10k next bill.. lol)
- how can you check your usage as you go?
- do I get email addresses as well? if so, how do I get them?

Thanks guys

ENtreri writes...

Do you by any chance know what the calls/SMS charges are for this plan?

$5 Monthly Fee
$5 Worth of Calls
40c per 30secs voice calls
25c flagfall (call connection)
25c sms message within australia

M2M contract

thanks for the info swindler

swindler writes...

Sim 5 Plan its called $5 with $5 worth of calls - no phone - M2M contract. Go to a store and signup. Not on the internet.

Like I suspected. Thanks.

kogi writes...

Does anyone know how business smart share works with the data?

Is the allowed DATA shared? or just the minimum spend?

no
i went there and got moved off to the right deal (even thou they suggested it)

its only the spend not the dats
pity as the owb IS only the data
:(

D

a17168202 writes...

I've got a few question for people who were success in doing the bolt-on:

Test your karma and patience at the same time. Call them on 1300 100 900.

I got bad karma and a fail on patience!

knackers writes...

I've got a few question for people who were success in doing the bolt-on:

Test your karma and patience at the same time. Call them on 1300 100 900.

I got bad karma and a fail on patience!

I'm hearing you loud and clear !!! ;)

knackers writes...

Test your karma and patience at the same time. Call them on 1300 100 900.

Their business managers are pretty nice. She gave me her direct line and email :D

Am I correct in reading that the early cancellation fee is only $75. And if you cancel with 30 days it's no fee at all?

kogi

kogi writes...

Am I correct in reading that the early cancellation fee is only $75. And if you cancel with 30 days it's no fee at all?

First 6 months is $75 then it gets less as per my post on the previous page. In the first 30 days you are covered by the coverage satisfaction garantee, so if you are not happy with the coverage you can cancel it with no penalty.

btw, does the nokia n95 have compatibility with such a service? apparently it does but i want to find out if other people have experience with it.

Month by month 5gb plan sound very niiiice :)
will be perfect for when i go to qld next month :)

Xenu writes...

Armed with this info the rep genuinely looked at it and said that he was willing to give it a go as

ditto - I went to OW Tuggeranong, the two girls working looked a bit bewildered at first but were willing to give it a go (though did first suggest phoning the 1300 cs number - I politely explained I'd been there, done that and failed)

Following the directions in this thread they successfully set-up the bolt-on data plan - took all of five minutes. One question though, did anyone receive any paperwork after visiting their OW shop to do a bolt-on? The young girl setting up the account just said 'all done, you're good to go.' It was only after I left that I kind of thought 'shouldn't I have been given an email address, server addresses or something'??

javiba writes...

The young girl setting up the account just said 'all done, you're good to go.' It was only after I left that I kind of thought 'shouldn't I have been given an email address, server addresses or something'??

Haha, I just realised this yesterday too.

I was given a couple of print outs (which I left at work and forgot to look at), but I doubt they contain any of that info.

I have no idea how to find out email, server adresses, and checking online usage etc....

mmm
also says a lot about the new t&c you are covered by
there will be no recordings or signed paperwork

seems a common problem
i formally asked for all my t&c over a month ago and have recieve 0 as of today
will follow up with crg

you have an email account and a meter
goodluck on getting them to help you

mail server (for using existing email)
smtp = mail.optusnet.com.au (or auth to yours)

D

D

sounds like people are having more success now...

anyone know if the offer will definitely be extended as my mobile plan is taking some time to be setup, and this promo ends in a couple of days!

I just went into the shop today. Ported my phone from Vodafone to Optus Sim 5 Plan. Then ask them to bolt the 5GB wireless plan. The thing is they only provide me the Sim 5 paper work. I dont see any paper work for the Wireless broadband part. I just noticed that my Optus phone number has been just activated. But how do you tell if Wireless Broadband is activated also?

Secondly, how do you check your usage? I went to OptusZoo website. But I wasn't provided a user name or password.

So, is anyone who've signed up to this 5gb bolt-on plan and can't check usage, and yet still using it? I'm resisting to use it because I've got a strange feeling that the data usage isn't being counted in the 5gb... and might be charged at the standard 13c/MB or whatever it is....... which might lead to a end of month bill of $650! I say this because I spoke to optus tech support and they said I can't get usage monitoring because I'm not connected to OWB! and the only way to get OWB is to sign up for 24months with usb modem and a SEPARATE sim card... so effective I still have no data plan. Can someone confirm their data usage IS being included? If so, how can you tell?

I could be wrong. But when you bolt wireless broadband with your mobile phone. The plan is called "Yes Mobile Everyday". So, it should come with 5GB of data. Just go into the shop you signed up and ask them to print out the "service element" under billing account. You should see "yes Mobile everyday" listed under there. But I am not sure if you can track your usage online or not.

However, I have a question for those people who are on Yes Mobile everyday. Whats the billing cycle for the data usage. Do they pro-rate the usage for the first month?

I bolted on the 'yes' Mobile Everyday 5GB data plan on Friday 4-Jan-08.

My mobile billing cycle has always ended on the 7th of each month.

I just received my latest bill which made for some interesting reading (with a call to customer service to follow when I get a chance).

It appears my 'yes' Mobile Everyday was activated around 10am on Monday 7-Jan-08.

The following charges appeared on the bill:-

Monthly 'yes' Mobile Everyday Access Prorated 7 Jan 08 to 7 Jan 08 $1.17 (ex GST)
Monthly 'yes' Mobile Everyday Access Advance 8 Jan 08 to 7 Feb 08 $36.35 (ex GST)

So in answer to the pro-rata question - they certainly pro-rata the Access fee. Don't know if they pro-rata the 5GB limit, but my guess is that they would if they are pro-rating the fee.

I was told it would take 24 hours to activate the service, hence I did not attempt to use my Optus Wireless Broadband until 5 Jan 08.

Between 4.27pm 5-Jan-08 and 9.51am 7-Jan-08 I racked up "Internet" charges of $137.98 on a total volume of 6709KB.

Between 11.38am 7-Jan-08 and 5.05pm 7-Jan-08 I racked up 'yes' Mobile Everyday charges of $1.36 on a total volume of 10220KB.

You can guess my reaction when I saw the $137.98 under "Internet" charges separate from the 'yes' Mobile Everyday charges.
When they said "24 Hours" I didn't realise that meant "Friday + 24 Hours = Monday".

Fortunately, when I got to the "Plan Options/Bonuses" section of the bill (where they credit back your Included Cap Value etc), I had the following:-

'yes' Mob Everyday Incl Val $139.34CR

Where I do appear to have lost out is that my Mobile Plan was "yes 79 Cap - M2M" and it appears my plan is now "Monthly Optus Cap 79i".

I was charged:-

Monthly Optus Cap 79i Access Prorated 8 Dec 07 to 7 Jan 08 - $71.81
Monthly yes 79 Cap - M2M Access Credit 8 Dec 07 to 7 Jan 08 - $22.73CR

Costing me $49.08 (ex GST) in the process ????? That's one for customer service.

BTW still no response to my complaint lodged last Thursday via the Optus Website about lack of access to a Usage Meter for my OWB.

my bills due anyday

ive had LOTS of credits and will follow an email i sent today with your comments when my bill arrives

D

I find those customer service people just useless and rude! ARGH! This has happened to me twice now in the last few days.. when I call up and mention I'd like assistance in setting up usage monitoring, they just hang up on me! @#@$!