Whirlpool

My friends bro had a 10gb plan, on Telstra Bigpond, and gets charged if he goes over the dl limit, and used to play CounterStrike online on it nearly every night, like ALL night, and ended up getting a bill of $10,000. Good thing he didnt live with him though hehe. Has anyone else ever had high amounts of billing for going over the dl limit with telstra?

Requiem_Alucard writes...

10gb plan, on Telstra Bigpond, and gets charged if he goes over the dl limit

He does know theres a 12 GB shaped Plan for Bigpond?

Has anyone else ever had high amounts of billing for going over the dl limit with telstra?

Oh, Im sure you'll find lots of stories here

yeah i know hehe, would like to see what others would have to say..

Yeah this plan was a while ago earlier this year, and they have cut off the service since the bill couldnt be paid, he has been a bad boy

ok thats the worst case ive ever heard of! $10,000. i can't remember a 10GB plan without a cap.

i used to be on bigponds 10GB plan and capped at 64kbps. can't ever recall a 10GB plan that would charge extra usage.

Requiem_Alucard writes...

My friends bro had a 10gb plan, on Telstra Bigpond

There has never been a 10GB BigPond plan that charges for excess usage. The original 10GB plans were called unlimited and shaped after 10GB (in theory - took a while for it to actually happen)

and used to play CounterStrike online on it nearly every night, like ALL night, and ended up getting a bill of $10,000

That would require using 66GB of excess usage. Don't see how you could use that much playing CounterStrike, even if you played every night for a month (does he sleep?)

My friends bro

Chinese whispers pop to mind.

To be honest I am not 100% sure of the plan but it was one where he got charged when he went over it, hench the massive bill.

Yeah he used to go to bed at like 7am, and was supposed to go to school at stuff but ill leave it at that...

Im sure he was on torrents on the time while playing as well.....

It is a true story however

well heres mine for this month
img517.imageshack.us/my....gebigpondbe4.jpg
so i guess we'll see

stevesoup writes...

well heres mine for this month
img517.imageshack.us/my....gebigpondbe4.jpg
so i guess we'll see

Oh my god, are you kidding me??? I just did a quick calculation, if you've used 126% of 60GB, that means you've gone 15.6GB over. So in Telstra's terms of $150 / GB, that means you'll be up for $2,340.

I hope you can get some of those charges reversed for your sake... just plead ignorance and they might help you LOL.

That's gonna be a nice bill. LMAO

might be a really good time to point out to stevensoup and others who may go over their limit -> forum-replies.cfm?t=803008
lovely addon that helps to prevent this type of thing happening

my first adsl connection with westnet back about 5 years ago ...
I went over by a few GB and ended up with a $200 data bill
I was pretty annoyed about it at the time but copped the blow and just checked my usage more often

Wow you pay 160$ for 60GB. Im paying 90$ for 80GB (40/40)

most ive heard of has been $600(people i actually know that is) but quite a few people who have bigpond who i speak to will say they paid excess charges at one time or antoher, so then they go on the capped plan, must be a great money spinner for tel$tra that one

general consensus is they are then too scared to do much online, i tell them to change providers, most are stuck on a lovely long contract but haha

edit: clarified a sentence

I've seen them over $10,000 before, but the "worst bill" as such I saw was one guy whose girlfriend ran up a $3000 bill for exceeding the download limit, just after leaving him (was still in his name), she refused to pay the bill cause it was under his name and the guy even paid it. If i was him, i'd have sued her for it. :(

Years ago when I didn't know much about ISP's and had Telstra Cable my uploads went crazy because a retarded family member left kazaa running and let users upload copious amounts of data.

Winner....

forums.mactalk.com.au/sh...256&postcount=20

/thread

spel writes...

she refused to pay the bill cause it was under his name and the guy even paid it. If i was him, i'd have sued her for it. :(

Where's Judge Judy when u need her? :P

There's a post on here of someone or someone mum or grandmother getting a $35,000 bill for 1 month, they are/were on a 200meg plan.

I think bigpond canned this bill though so lucky for them.

But as per that pic, I'm thinking of getting back onto cable again as iinet **** me.

Requiem_Alucard writes...

My friends bro had a 10gb plan, on Telstra Bigpond, and gets charged if he goes over the dl limit, and used to play CounterStrike online on it nearly every night, like ALL night, and ended up getting a bill of $10,000

Go to the media with that one....Dodo the countries worst ISP going by the TIO atleast caps excess usage charges in their plans...!

last time i checked (ages ago) they charged for all their plans..... even their ridicoulous 70mb plans

I know someone who did $900 damage* in their 2nd month having bigpond - she was a noob who didn't really understand anything about plan T&C. She knows now,....
*this is about 6 years ago

There must be some law to protect people from Telstras insane exceed limits.
I mean common.

im on the 25gb limit, im paying
0.4c per mb

after that its
15c per mb

Thats 37.5 times more expensive.

Im willing to bet that any 99% of people that exceed this do so accidentally.

dkr writes...

Winner....

Heard of a client who had used >134Gb on a plan that has 30c/mb...you do the math...

While not my bill, it's one of my mates bills, he was on 10gb unlimited at the time...
However their billing system stuffed up and well.. here's the results:

users.bigpond.net.au/Ice_Cold/BPbill01.JPG

see forum-replies-archive.cfm/368994.html
for the thread ;)

Yeh, i got slugged with a $10, 000 bill from telstra, different story though....

I had Bigpond Unlimited ADSL 512/128 back in 2001. (They would shape the highest users back then.)

We were pulling about 40 Gig a month, and hammering the uploads on some ftp sites to get out ratio up.

Telstra changed out plan to a 5gig cap plan, started charging us for our uploads, and sent an email to an account they created for us, and didn't bother using the contact email we provided for billing. (sif i wanted a bigpond email)..

Fkkkrs..

Damn, some of those other bills are pretty damn high...

OH, we eventually got about 2 grand of what we paid back on credit after a bit of hassling, but we used that in a few weeks.

yeh thing is you get these whopper bills but i dont know anyone who actualy paid 10 grand, you can always dispute it.

my theory is this

Telstra had whopper over use charge eg $10 000.

customer panacks and calls Telstra and dispute chare.

Telstra reverse the charges and look like the good guys for doing so. but doing so also confince you (if not almost basicaly force you to) upgrade to a larger capsity plan.

and boom there making more money each month off you

stevesoup writes...

and yes i intend on paying the 180 cancellation..
considering if you add the 180/12= $15 per month onto the top.. since when is a 60gb adsl2+ for $90 per month from a reputable (service anyway) company a bad deal nowadays..

stevesoup writes...

well heres mine for this month
img517.imageshack.us/my....gebigpondbe4.jpg
so i guess we'll see

I guess that $90 deal doesn't look so good now, huh?

for me CS for an hour is ~ 20mb, so 6pm to 6am is 240mb, 30 days = 7.2 Gb

nowhere near 10Gb, unless he's downloading pr on.

mokoth writes...

for me CS for an hour is ~ 20mb, so 6pm to 6am is 240mb, 30 days = 7.2 Gb

nowhere near 10Gb, unless he's downloading pr on.

depens on ur rates lol... uploads are also counted 7-8down 6up?

then id say its more like 50 megs an hour.... so it would b about 18gigs? u cant forget the P**n also.

JunkCrusader writes...

There has never been a 10GB BigPond plan that charges for excess usage.

Not quite true. Back in the 3GB cap days there were the 5GB and 10GB plans. All plans had charges for excess usage :)

DigitalDJ writes...

Not quite true. Back in the 3GB cap days there were the 5GB and 10GB plans. All plans had charges for excess usage :)

Yes, I was on the 3gb plan. I found the whole situation stressful (high excess charges)

Bigpond lost my business.

J.

my frieidns bothers cats uncles fathers dogs sheep had a excess bill

with adsl

most of the time

its the owners own actions

keeping lime wire on

leeching torrents

game servers
etc

only time ive been over plan is when first getting bb and foolishly got a 200mb plan oh did that suck 400mb over lol

Yeah a problem that all services providers had with people who sign up on a 200MB plan and choose to pay for excess usage instead of being shaped was...

They go out and buy a new computer from Harvey Norman and the sales guy sells them get internet and goes on how great it is and it only costs you $30/month.

Cust goes home, if Bigpond customer, CD fails, customer calls Bigpond Tech Support. 10 phone calls later, its up and working.

New computer = Vista = Needs latest updates...

1GB of updates later and the customers first experience is a big bill, and over their cap in just 3 days!...ahh Customer first!

Tech Support and sales mix like oil and water!

McLovin writes...

up for $2,340

Not at all trolling guys, but I hate seeing this happen to people. Why do you persist with them if u are not in contract and why don't you use shaped plans? Many isps have a $3 per gig excess after say 15 gig.

thefrazel writes...

New computer = Vista = Needs latest updates...

1GB of updates later and the customers first experience is a big bill, and over their cap in just 3 days!...ahh Customer first!

haha i hate that crap.

On a 12gb limit. You have windows auto-update and then you have STEAM which leeches the bandwith something feirce! Every game on steam is harsh on your limits.

..and thats before you get to play any games!

Tarek writes...

u cant forget the P**n also.

the internet basically is just a big pron library. being able to check emails and play multi player games is just a bonus.

but seriously i would of thought whirlpool members would of seen like 1.5 million threads regarding this eact issue and opted for another isp?
even if ur not a whirlpool regular its not like WP is some underground forum its advertised alot in 3 of the pc mags i read. not advertising as such but referred to.

He was probably on torrents the whole time too, which probably racked up the bill....

and there are some people who think downloading is downloading attachments or files and saving them to your PC and think web browsing isnt classified as downloading because there not saving it

A friend of mine works at BigPond and was telling me the other day that he saw an account with $240,000 worth of excess usage that was going up while on the phone to him - a DOS attack he said.

magikalcrab writes...

A friend of mine works at BigPond and was telling me the other day that he saw an account with $240,000 worth of excess usage that was going up while on the phone to him - a DOS attack he said.

That is like 1000GB, why does a person need 1000GB a month.

aal04 writes...

STEAM which leeches the bandwith something feirce! Every game on steam is harsh on your limits.


98% of downloaded content through Steam are off GameArena servers. Hence, I downloaded Bioshock demo through Steam and it said that it is downloading off GameArena. There is some trick in here that will force Steam to use GameArena by blacklisting any other Steam servers and only whitelisting GameArena.

magikalcrab writes...

240,000 worth of excess usage

So Bigpond footed the bill? AWESOME :P

Yeah, thats what I was told - he said that they just sent it straight off to a higher power in the Billing dept. and it was wiped clean, then they had one of the tech guys on the floor figure out how to reset the modem/ISP address to stop the problem. I swear, I can sit and listen to stories from this place for hours, cos they're great fun. Or, erm, maybe I need a life.

I worked at bigpond and the biggest excessive usage charge I had to deal with was $13,500. The guy and his wife were both on the phone to me screaming their lungs out going ballistic for about an hour (because its obviously my fault).

It was fun =D

magikalcrab writes...

A friend of mine works at BigPond and was telling me the other day that he saw an account with $240,000 worth of excess usage that was going up while on the phone to him - a DOS attack he said

haha DoS attack....riiight and he knows this how....?

$240,000....yeah its pretty funny when customers get bills that high. haha have seen a lot worse. More for Telstra (Business) Customers. "Our bill is only usually 1million dollars a month, and this month seems rather high at 2.3 million.

The best bill I saw was just under -$400,000 (customer is in credit). Telstra had to pay this for not meeting the service level agreement (SLA).

Would you like Telstra to buy you a house! :)

Sadly just a week before the Bigpond Liberty 25GB plan came out we switched from the Liberty shaped 12GB plan to the 20GB plan. When I called to change it was a very short phone call in which he said yep that's fine to change plans up to 20GB a month. Call me naive, but I assumed we'd just be billed the whole month as a 20GB plan and have 20GB.... so using 19GB (perfect I thought!) has left me with a bill of up around $400. I'm going to plead ignorance on this one and hope they let me off. We're now with the 25GB liberty plan...

aal04 writes...

There must be some law to protect people from Telstras insane exceed limits.
I mean common.

anyone voluntarily choosing to purchase a product from Bigpond agrees to pay the rates and fees applicable upon joining. therefore, a couple of million people are, by your definition, insane.

or is there a chance that those couple of million people find the service perfectly acceptable and it's just you that doesn't? in which case, as you're not using Bigpond, you have nothing to complain about, mmm?

dkr writes...

Winner....

nah... www.smh.com.au/news/worl...97568213962.html

(opposed to 'it happened to someone I know' etc...)

Sorry to do this to you all.. but sitting round drinking with mates one night who work at Telstra Bigpond as well, telling a horror story of a guy who downloaded 113TB of data in like 4 days.. 113 Terabytes = 113 x 1024 = 115712GB x 150($) = $17,356,800 usage bill the customer was shaped after 2 hours.. so according to our billing system he downloaded all this on 64KBps.

Its being investigated.....

Xa†uS writes...

so according to our billing system he downloaded all this on 64KBps.

Its being investigated.....

you'd think so right? wow that's just abysmal (but their system has never really been reliable). Telstra Bigpond has had one of the worst usage systems which wouldn't be so bad if it didn't cost your house when they made a mistake.

The company I work for had a guy do a few grands worth of excess last year some time. Someone had put him on a 200mb plan and didn't tell anyone...

I think we should ask that customer to host the 7 bigpond website servers for us lol. would be more efficient :P

Reaper writes...

you'd think so right? wow that's just abysmal

packetstorm writes...

or is there a chance that those couple of million people find the service perfectly acceptable and it's just you that doesn't?

More likely that they do not realise what sort of other options are out there in the market. I see it quite often (unfortunately), and Telstra seem to prefer this type of ignorance (more revenue for them).

Whilst their customer service is not as consistent as it should be, I have to say Telstra are one of the best when it comes to this. Other carriers don't resolve these issues in a timely manner.

I had a Bigpond bill for 11k due to excess usage.... It took me 45 minutes of being transferred around the block before i got to someone who knew what i was talking about though...

Ballzieee writes...

Telstra are one of the best when it comes to this

Best bill I ever received from "Telstra" was on their Telecom Discovery service in the early 1990's for $1800. And that was on a 1200/75 baud service.

Telstra have only improved their methods of milking the Australian consumer since.

Falstar writes...

More likely that they do not realise what sort of other options are out there in the market.

Or there are no other real options - only telstra and optus offer cable at all, so if you can't get ADSL then you have no real choice

Falstar writes...

More likely that they do not realise what sort of other options are out there in the market. I see it quite often (unfortunately), and Telstra seem to prefer this type of ignorance (more revenue for them).

/sounds of violin playing softly....

or it is the case that the people are perfectly satisfied with the service that they have, and don't bother investigating a change as they aren't in need of anything else?

if you think that today's consumerism-conscious citizen is ignorant of the choices that surround them, then I suggest you're far more out of touch than your supposed out-of-touch Bigpond user.

Falstar writes...

Telstra seem to prefer this type of ignorance (more revenue for them).

Im so sick of Telstra Bashing comments. Dont get me wrong they are not a perfect company. And nor is Optus or Voda. But business is a game, and Telstra wouldn't be the biggest if they weren't good at it. (you can say what you like but, they are the facts)

Just like your boss at work, he tries to pay the minimum and get the maximum from you. Thats business. Telstra pays experienced employees the minimum and expects the maximum (loyality). Just like they give the minimum service and charge the maximum.

Optus are also the same, they pay Indians the minimum to get the maximum level of customer service ("please come again"). And because they can cut costs here, it makes their service product cheaper.

It all evens up.

Personally, I cant wait to see what Voda do with this 5GB for $40 deal. They will have to cut there service somewhere. Speeds? Customer service? Quality of 'free' modem? Before long, a Voda bashing comments will come out.....

thefrazel writes...

But business is a game, and Telstra wouldn't be the biggest if they weren't good at it. (you can say what you like but, they are the facts)

Um no, Telstra are the biggest because they were government owned.

when you seen this did you change your plan or call bigpond???

Blu` writes...

Um no, Telstra are the biggest because they were government owned.

Were totally government owned. Not anymore.

If they were so crap (in comparison to Optus / Vodafone) they wouldve lost market share. Which they havnt, when looking at all telecommunication services they provide.

So they must be doing something right.

People just have a bad experience and abuse the sh!t out of them. Even though it is a very simple problem and can be reversed with a call. 'Spose its more fun, coming onto a thread and blasting them for one consultants mistake. Thats more fun, isn't it?

But at the end of the day you will still have the problem.

If you use Telstra then you are clearly a masochist and secretly want to be punished. I can think of no other reason.

thefrazel writes...

blasting them for one consultants mistake.

I think the point you may have missed here, is that the consultant should not make the mistake in the first place.

crosshair writes...

I think the point you may have missed here, is that the consultant should not make the mistake in the first place.

I forgot, everyone like your self is perfect. Never makes a mistake. Never has a first day at a job.

I just spoke to QLD land and transport, the new girl who started made a mistake on my registration. I called back wondering whats going on. They fixed it up. All sorted.

Customer service Reps are not robots. They are humans. And WE do make mistakes.

I work in a small family business, our Telstra Internet Direct ADSL 10GB plan ($99.00) was allegedly exceeded by 28gb = $3562.88 for November. An unlimited traffic plan would cost just under $300. How can this compare to over $3000 for excess downloads??

Our office is way to small for anyone to be downloading movies etc without everyone knowing but as it stands we are liable to pay this exoritant bill.....

lay a formal complaint with billing department. Also is your DSL with telstra or bigpond. The advantages with business customers and telstra the service level agreement is different. So you do pay more for this.

Telstra can track the ports the data is coming thru on. So if it using 6880-6899 (standard torrent) ports. It can picked up. Also are you using a wifi router?

If I was in your situation I would lay a formal complaint. And usually it is easier for them to rebate this one charge. Then waste the complaints managers time.

The reason Telstra/Bigpond is the 'biggest' ISP/Telco has little to do with the quality of their services. It has much more to do with the enormous advantage and enthrenchment that being a monopoly, government owned provider for decades has given them.

Before ANY other telco had even a sniff of the market, Telstra had infrastructure, employees and systems in place to service the entire nation. Not to mention the years and years of goodwill and reputation they earnt during their monopoly period. Yes, people are still using Telstra because they are familiar with the company and relatively unaware of the competition for the above reasons. They are the biggest player simply because they had such an enormous head-start. A new company has to establish all of these things and most importantly, build their brand and reputation and this takes a long time.

Since deregulation, competitors have steadily eroded Telstra's market share and if Telstra persist with sub-standard services at poor value for money, particularly as a result of illogical and unfair fees, this will continue.

r-bell writes...

I work in a small family business, our Telstra Internet Direct ADSL 10GB plan ($99.00) was allegedly exceeded by 28gb = $3562.88 for November. An unlimited traffic plan would cost just under $300. How can this compare to over $3000 for excess downloads??

You need an IT integrator and he can show you how you are exceeding your bill.

r-bell writes...

Our office is way to small for anyone to be downloading movies etc

Check the monthly details.. was all this data downloaded during office hours or after?

r-bell writes...

Our office is way to small for anyone to be downloading movies etc without everyone knowing but as it stands we are liable to pay this exoritant bill.....

Dispute it and keep disputing it. I did and got my excess usage credited.

In October, we were on a 25GB plan. Our usage went well over 60GB, hence a nearly $7k bill. It was disputed based on misleading information from the consultant and the website about the ramp down to a 64kb download speed. It didn't slow down so we did not detect the excess usage.

In addition, we had internal server setup issue. The DNS settings on our WIN2000 server and workstations were in error. This caused all network traffic to be uploaded and then re-downloaded over the Telstra network. Not sure how this works but we were billed for it all, uploads and downloads. (Check out other Whirlpool posts to overcome the DNS problem. Our usage dropped immediately from 2GB per day to 300MB per day)

So the issues were:
- The misinformation regarding various plans (Telstra problem)
- DNS Errors (our issue)
- The method Telstra use to bill users as well. (Telstra problem)

After about 6 phone calls to various consultants, it was escalated to the point that we got the issue resolved and got the credit for the entire amount.

Telstra how now changed their plans to include the 25GB libertly plan. Hence they have finally made the plan match the finer detail on the web site.

stevesoup writes...



well heres mine for this month
img517.imageshack.us/my....gebigpo­ ndbe4.jpg
so i guess we'll see

Eh????/ WTF

How rich are you? $160 a month dude, whats your job?@!

Do a little digging on the market share statistics over the last couple of years and youll see that both telstra and bigpond have actually been growing their marketshare.

I dont have the numbers on hand. I read something about 3 months ago that had them.

I kind find it odd people claim the monopoly/goverment angle on how bigpond/telstra got to be as big as they are. When these stats arent exactly kept secret.

Lucractius writes...

share statistics over the last couple of years and youll see that both telstra and bigpond have actually been growing their marketshare.

* just smiles * :D

thefrazel writes...

I forgot, everyone like your self is perfect. Never makes a mistake. Never has a first day at a job.

Who ever said I was perfect?

It is good business practice to not make a mistake.

If you do make a mistake, fix it for next time. Your mistake could cost you your whole business.

Whirlpoolers who have been around a while might remember the "Sue Davenport" saga some years ago. She ended up going public & appeared on a current affairs program (after taking advice on this forum). I think she gained a reprieve.

I also had a relative who suffered the same problem. What they did was simply pay the normal monthly fee (important) , wrote a letter to Telstra, & simply held out until Telstra came to the party & waived the excess. Took some time.

To gain maximum leverage on these issues, I think it is prudent to get the TIO involved, (not good the Telcos reputation & statistics) & as a last resort get in touch with Channel 7 (who have a healthy dislike for Telstra) & threaten to go public.

oldpop writes...

I think it is prudent to get the TIO involved,

A formal complaint to the telco must be completed first. Or the TIO will not be of any real assistance. And should be used as a last option.

Q: When should I contact the TIO?
A: The TIO is an office of "last resort". We can only register a complaint if:

1. you have contacted your telephone or internet service provider, explained your complaint and asked them to help you resolve it AND
2. your complaint is not resolved after you have done this.

www.tio.com.au/FAQ/Adr.htm

Had a $10,000 bill from telstra, but the plan was first 2 months free.

bambbbam writes...

Check the monthly details.. was all this data downloaded during office hours or after?

The highest download occurred on a Sunday, peaking at 2:50 am and 8:30 am. We have no wireless connection and the alarm logs for the Office show that no-one was present at the time of the alleged downloads. I suspected Windows Server Updates to be the culprit but the log there also indicate NO activity on that date, besides which the update synch time is 9:55 am daily....

I will take the various suggestions and lodge a formal complaint, however when I clicked on the following Telstra web link to make a complaint www.telstra.com.au/contact/complaints.htm I am presented with a plain white screen... hmmmm???

It wasn't mine, but my cousins download usage was 156gb bigpond cable

r-bell writes...

I will take the various suggestions and lodge a formal complaint, however when I clicked on the following Telstra web link to make a complaint www.telstra.com.au/contact/complaints.htm I am presented with a plain white screen... hmmmm???

give Bigpond a ring, and let them know you wish to lodge a complaint.

Don't let them palm you off, because they should have access to Questus in one of its many forms

r-bell writes...

complaint www.telstra.com.au/contact/complaints.htm I am presented with a plain white screen... hmmmm???

Thats pretty funny.

In your complaint dont mention that you have a server running. Advise only PC's.

Tell them that there you are using a standard ADSL modem, the alarm was on, all phone lines come into that building, and it happened on a Sunday at 0250-0830.

Before you lodge a complaint , see if you can get it fixed up then and there. if the customer service rep isn't willing to help you. Ask to his team manager. Also get the staff ID number from the consultant for reference (at the beginning of the call). It should be Bxxxxxx or Cxxxxxx or Dxxxxxx number (as x = numbers ). If Team leader / Manager is unable to help you that will probably advise you to lay a formal complaint.

Only tell them what they need to hear!

Hstroyer writes...

REPLYING TO
Hstroyer... give Bigpond a ring, and let them know you wish to lodge a complaint.

Don't let them palm you off, because they should have access to Questus in one of its many forms

He is with Telstra ADSL not Bigpond.

Telstra have a different SLA to Bigpond and is majority for companies. (SLA is in regards to how fast a problem can be resolved)

Bigpond is for personal or residential customers.

Majority of people go with Bigpond because the SLA gives them more time to resolve the issue, its cheaper, and people generally only look at price.

Just for note, filling out a form isn't entering into Questus, depending on which department you are in, it will go to state complaints manager / complaints customer service , your team leader to be approved, or a complaints consultant in your department.

Which ISP is the worst, and which do most people 'hate'?....

Google Search:::: I hate <ISP>

Number of pages

Telstra 211,000
Virgin 772,000
Optus 214,000
Vodafone 327,000 (international company remember)
Bigpond 123,000 (WOW!)
AAPT 21,200
TPG 109,000
Primus 339,000
iinet +ozemail = 58,600 + 27,400 = 86000
Netspace 22,900

For the size of 'hate' websites (in relation to market share) it looks like Bigpond is the best! =)

thefrazel writes...

He is with Telstra ADSL not Bigpond.

whoops my mistake

Just for note, filling out a form isn't entering into Questus

I didnt mean, filling in an actual form, I meant using Questus with the Web browser thing, or trhe Email form for when Questus is down (which from my knowledge is then sent to NCMT).. I was just saying not to let them fob him off because I've had to deal with a Complaint about Bigpond before, because they transferred him to 'Complaints".... (I worked in Res Faults)

thefrazel writes...

Google Search:::: I hate <ISP>

I found that search to be completely pointless. For instance I typed in I hate iinet and this was a link on the first page;

Goddammit I Hate Telstra !!!!!!! - Ubuntu Forums

So if I put in just I hate iinet I get 59,000 results, however if I put in an advanced search like this to eliminate all Telstra and Bigpond refreneces:

I hate iinet -telstra -bigpond

I get 38,700 for iinet, a difference of 22,000. Doing it in reverse and putting in I hate Telstra -iinet I get 205,000, a difference of 6,000, I hate bigpond -iinet gives me 111,000, a difference on 12,000.

The search results simply aren't consistant enough to draw any conclusion.

Now interestingly enough if I use the search string with quotes to get exact matches ie: "I hate iinet" I get 9 results for iinet and 81 results for bigpond but a whopping 2,160 for Telstra!

Steve the (original) name pirate

Steve writes...

if I use the search string with quotes to get exact matches ie: "I hate iinet" I get 9 results for iinet and 81 results for bigpond but a whopping 2,160 for Telstra!

So that seems like a reasonably accurate quantification of the situation

A friend of mine works for bigpond. According to him, the largest amt by far is about $70,000 for excess usage fees. They actually has a board of fame for large bills!! The customer was on wifi cable and was on file-sharing, average out about 30GB per 24hrs. I reckon the poor fellow has been hacked and some dodgy neighbor has been stealing his bandwidth.

Geezmoz writes...

They actually has a board of fame for large bills!

And yet the "Managers" do NOTHING about the source of the problem

Are they just lazy or is it incompetence, or was it planned that way to rip off new customers and wean them onto expensive plans?

It all stinks

LOL these stories are funny

Funny until they happen to you.... trust me – been there, done that...

I'm going to nominate the bloke who uploaded 16tb in 6 hours as the winner.

can't beat a 2.5 Million dollar monthly bill...

source:

/forum-replies.cfm?t=991271