Whirlpool

Hi,

Just thought I would give you an update on Commslogic.

After a heated court battle they are closing shop as of tomorrow due to "Lack of Funds"

I am not exactly sure what will happen to customers but the staff have been told it is their last day today.

If you would like to know more about why this is happening here are a few URL's to explain what is going on.
www.australianit.news.co...04-15306,00.html

Also in this one check page 5 to 8
www.barweb.com.au/Upload...EARSAY050672.pdf

Sounds pretty dodgy to me.

Wow, that's seriously bad news, I wonder what the chances are of their infrastructure being bought out?

I know that a few weeks ago Allegro was looking into it.

I believe that is why it went into receivership.

From what I heard it was nearly all done and then this was announced

That's terrible. My gf is with them and I just contacted her to tell her. She's not impressed.

Uuuuppps that's news

TIO can cease his actions, they are obsolete.

I'm not surprised but also "lack of funds" ? how could they as the ammounts people have to pay for the installation but in this forum there were alot of complaints about them
1. about connection quality
2. customer service
I feel sad for comms logic customers

Scorpion Subzer0 writes...

I'm not surprised but also "lack of funds" ? how could they as the ammounts people have to pay for the installation but in this forum there were alot of complaints about them
1. about connection quality
2. customer service
I feel sad for comms logic customers

If what is reported is true, which I doubt, especially as there are people in the offices and web pages till ticking over, as for complaints they have yet to make it onto the TIO stats for complaints, you need at least 25 per quarter to appear!

After getting back from work, I’ve checked my connection yesterday and it was perfect. I couldn’t believe it all the times trouble and now it’s working like it should be.
And now they close down?
Or not?

why dont one of you ring them and find out?

That's too easy;-)

As I have an install booked for Mon coming,I rang and spoke to a sales lady.
She said that a installer was sick so the install timetables were up the creek and I would be contacted about another time.

She also said that Allegro were taking over with a smooth transition... (hopefully!!)

At this stage I don't think anyone should worry about their plans getting capped then.
Allergo offer 1024/1024 unlimited for about $75 :)

*sigh of relief*

But although Allegro call their plans unlimited,read the T&C and you'll see they cap at 20G..

and Allegro count uploads as well

bugger

we're doing way more than 20gigs pm, that's not worth it :|

rex banner, are you on bombshell?

no i am not sorry

Has anyone heard anymore regarding this?

Cheers
Nick.

Well I ended my CommsLogic Service last month due to moving house, absolute joke of an ISP, So many complaints and Issues, I've been into details before as alot of other people have I'm not going to bother again, but can't say I didn't see it coming, My flatmate who was organising to have our Wireless stuff taken out of the old house because it was sold and was gunna have it moved to the new place "as wireless was the only choice" just rang to ask when it was going to happen because he had been waiting more than 2 weeks" to arrange a time and basically got told as far as the company knows they have no idea if anyone will even be in tomorrow!.

CHARGERSANCHEZ writes...

My flatmate who was organising to have our Wireless stuff taken out of the old house

When you move away from an ISP, does the 'wireless stuff' belong to you or the ISP ?

The remaining staff arrived today to find the doors padlocked.
The equipment is still running, the phones work, but nobody is there.

If you are a customer, I would suggest looking for a new provider.

To the people leaving messages on voicemail, I would suggest using that phonecall to call your prospective new isp.

ex-cl writes...

The remaining staff arrived today to find the doors padlocked.
The equipment is still running, the phones work, but nobody is there.

They came out of receivership yesterday so that would be at odds with the information posted here, and that information is from the government rather than a new user to WP!

Extracted from ASIC's database at AEST 18:04:11 on 31/07/2007
Name COMMSLOGIC PTY LTD
ACN 109 057 543

ABN 43 109 057 543

Type Australian Proprietary Company, Limited By Shares
Registration Date 12/05/2004
Next Review Date 12/05/2008
Status Registered
Locality of Registered Office Robina QLD 4226
Jurisdiction Australian Securities & Investments Commission

Date Number Pages Description
30/07/2007 7E1218218 2 505L Notification of Receiver Manager Ceasing to Act
18/07/2007 7E1204205 2 505B Notification of Appointment of Receiver And Manager
13/07/2007 023909605 3 504B Notification of Appointment of a Receiver And Manager

ex-cl writes...

The remaining staff arrived today to find the doors padlocked.

door has had a padlock on it ever since i worked there.. due to breakins in some suits in the building over 2+ years ago.

The equipment is still running, the phones work, but nobody is there.

AFAIK no one was in the office today.

If you are a customer, I would suggest looking for a new provider.

You can look for a new provider or wait and see if someone buys out the comms network

To the people leaving messages on voicemail, I would suggest using that phonecall to call your prospective new isp.

Not everyone has the option of moving to adsl / cable / isdn

I'm not an official spokes person for commslogic nor am i giving out any information in regards to the status of commslogic, however as any past or present staff member of commslogic they shouldn't be divulging misinformation about the company.

Hi, the installation was scheduled for my house on Monday 30th July. And they didn't turn up. I rang them and the operator told me to ring my bank imediately to reverse the credit card charge. But my bank couldn't do it other than lodge a dispute for me. Now they are not answering any phones.
I contactec the Telecommunictions Ombusman and they suggested me to leave a message for commslogic to respond. Now I just hope that they refund me the installation fees they charged me so far in advance for the service they failed to deliver.
They should have known they were in trouble when they signed me up.
has anyone got the refund? they told me that there were quite a few installations scheduled on Monday.

I have called Commslogic and yes the phone was answered.

I asked if the rumour was true that Commslogic are closing up or going in to receivership? The answer, "Only a skeleton staff on board to answer phone calls. Any downtime would be credit back to the accounts. There is a sale process happening at the moment. Sorry that is all I can tell you".

I guess from here we keep our fingers crossed that someone else buys the business.

Does anyone know if you can get the HIBIS / Regional Broadband scheme again if the ISP stops trading?

Just received this email from support:

Dear Customer

We are presently in a transitional period and were unable to answer support call as prompt as we used to. We kindly ask you to be patient at this point in time. We will respond in the next couple of days to any pending voice messages.

CommsLogic

Ken-65 writes...

Does anyone know if you can get the HIBIS / Regional Broadband scheme again if the ISP stops trading?

Been a few ISPs cease to trade that provided HIBIS Services, and all of them have had their networks and customers sold to a new owner, put simply the hard work has been done so you are a valuable customer to any new owner!

Unisky seem to have some special offer thing up on their web site, not sure if their network may currently overlap on some of the Commslogic network, or if perhaps they are considering buying out the existing network.

I'm Still receiving the signal at Upper Coomera.
According to a representative i called today they are just waiting for someone to buy the business. Otherwise they are still operating.

Greenbank is down since Monday.
Support knows, says message of answering machine.
Will it be fixed ? Or is it the start of the end?

Helensvale was down from mid-afternoon Monday till Tuesday afternoon, but it's back and seems back to normal.

To me, that doesn't signal the beginning of the end, otherwise it'd still be down.

Greenbank is still down.
No end in sight according to support.
Are we happy?

noffti writes...

No end in sight according to support.

support just told me there waiting to see if somebody buy's the company according to them end of next week we will know a deffinite answer

Are we happy?

prices are cheap so meh i'm hopeing if it does get sold they'll keep the prices down.

You’ve got then more out of them, than me.
The guy was not very talkative. Understandable, however, I’m disconnected since 4 days. So I can’t even receive email.
Not very helpful and there is no information on their web-site to keep people or at least their customers informed.
If there is a buyer for them, I guess it would be good to keep the existing clientele happy.
-Till the end of next week, it could be well and truly too late and many would have swapped for an alternative solution.

Speaking of an alternative solution, I saw an ad for Virgin Broadband in the paper the other day. Details can be found here: virginbroadband.com.au/w...and-at-home.aspx

It seems like a pretty good deal to me.

this forum is chock full of threads about Virgin Broadband.

and secondly, to be able to get it, you need to be in Optus 3G Zone - and their coverage is not all that flash.

Good News
Greenbank is up again, I'm amazed.
First mail---you’ve guessed right—invoice from commslogic.
However, at least we are up again.

seems to be business as usual then :)

the gf got her invoice today

had no real issues, a few drop outs, but nothing out of the ordinary

ex-cl writes... The equipment is still running, the phones work, but nobody is there

Kind of like a Ghost Ship … abandoned but still afloat

I wonder how long a company can be in receivership for. I'm very surprised another isp hasn't snapped up commslogic with it's existing infrastructure and customers already connected!
Maybe the current owners are asking for too much...!
Anyhow i just wish this innuendo would end. Their wireless service has been very good for me with consistent high speeds and very few drop-outs. Consequently i will be dreading the fact that i will have to revert back to dial up if commslogic don't find a buyer.

tv24 writes...

will be dreading the fact that i will have to revert back to dial up if commslogic don't find a buyer.

I wouldn't worry something will happen soon...

bruce,

My connection has been down since last week and I use the Springbrook tower. Is that coming back when "something will happen soon" too?

The monthly payment was withdrawn from my account a couple of days ago, so it sure better be.

Also, why doesn't someone, anyone from the company, just send out some emails to the customers?

If there's a good chance nobody needs to find a new ISP if they hang tight, why not partake in some official communication? I've seen absolutely nothing in my inbox, yet here is this nice little discussion on Whirlpool - you can see how that'd make people think bad things are a foot, no?

gsc4 writes...

The monthly payment was withdrawn from my account a couple of days ago, so it sure better be

Well if it doesn't come back on i would make a complaint to the TIO as being charged for a service that your not being provided

Scorpion Subzer0 writes...

Well if it doesn't come back on i would make a complaint to the TIO as being charged for a service that your not being provided

If the company has closed down going to the TIO is just a waste of time for both you and the TIO. The TIO cannot get a non existent company to do anything

If they have charged you for a service they haven't provided then you need to contact your bank

gsc4 writes...

My connection has been down since last week and I use the Springbrook tower. Is that coming back when "something will happen soon" too?

Im aware of the tower being down its out of my control of i would of done something to help you guys out.

The monthly payment was withdrawn from my account a couple of days ago, so it sure better be.

Yes the company is still trading and its being handed over to a new buyer.

Also, why doesn't someone, anyone from the company, just send out some emails to the customers?
I guess that because no one has anything to report at this stage

If there's a good chance nobody needs to find a new ISP if they hang tight, why not partake in some official communication?

Because i am not an official rep for the company i don't speak on behalf of the company im just trying to give the few users who are on here talking about it a small of peace of mind.

I also called up again today to track down what was going on with Springbrooks progress, i was told today someone would restore power to the tower.

I will keep an eye on it and hopefully fingers crossed it will be up and running today.

update: Springbrook is now online just came on 30sec ago...

thanks for all of your input Bruce, it's really appreciated

Bruce,

Thanks champ! The wife is so happy now :D

And I'm happy to hang around and find out what happens with the new owner now that we are connected to the world again.

Sent: Wednesday, August 15, 2007 9:02 AM
Subject: Cirrus Communications

> Cirrus Communications, an independent Internet provider focused on
delivering wireless broadband to regional communities throughout Australia,
has announced the acquisition of the assets of Queensland based Internet
Service Provider, CommsLogic.
>
> Cirrus is now operating and managing the customers and network based
throughout the Gold Cost and Logan. Cirrus will endeavour to make the
transition is as smooth as possible for customers, and we appreciate your
patience over the coming weeks as we streamline our systems and perform a
series of minor network changes.
>
> Our customer support team will be in touch over the next few weeks to
welcome you and to answer any questions you may have. For all urgent
matters, please contact our Customer Support Team on 1300 552 698 or email
info@cirruscomms.com.au.
>
> During the transition some CommsLogic staff will remain to assist existing
customers, therefore if you have enquiries regarding accounts please call us
on (07) 56308302, extension 2032. Alternatively email your request to
accounts@commslogic.com
>
> For the Cirrus Communications website please visit www.cirruscomms.com.au.

This is great news! It was only a matter of time... CrapLogic would have to be the worst ISP I've ever had the misfortune of being a customer ... ever... and I've been using the net since the early 90's.

Finally we might get some decent service.

Not that it matters too much to me anymore as I'd pretty much given up on this connection back in March... but kept it as a backup since I can't get any other kind of connection where I currently live... Thank god I'll be moving in a couple months so will finally be able to get ADSL again. Woohoo!

Let's hope everything comes good now.
Website is redirected already.

Just took a look at the website - they dont seem to have a 1024 plan like Clogic did - but it seems that they have a true unlimited 512 plan for a reasonable price....

(edit) - not "true" unlimited....
"Cirrus has set the dividing line between "use" and "abuse" at 20GB for its 256/64 plan 40GB for its 512/128 plan. If you use more than this amount, Cirrus has the right to contact you to discuss the situation and work to find a plan more suitable to your needs. Cirrus does retain the right to drop you to a lower speed plan that will lessen your impact on our network. If we do this, we will refund the fee difference between the two plans." from www.cirruscomms.com.au/s...ails.html#faqs03

40gb isn't too bad,
though it is less then what I have downloading in the past 15 days.

This is a worry:

The Cirrus network is fire-walled at the upstream gateway and current firewall policies only allow inbound sessions to traverse the firewall on the outbound ports for that session. This may be a problem for customers who use Peer to Peer services and you are encouraged to discuss your P2P requirements with Cirrus technical support ( support@cirruscomms.com.au). Incoming VPNs (to the Cirrus customer) will require configuration by Cirrus. Outgoing VPNs (from the Cirrus customer) are transparent

"The Cirrus network is fire-walled at the upstream gateway and current firewall policies only allow inbound sessions to traverse the firewall on the outbound ports for that session. This may be a problem for customers who use Peer to Peer services and you are encouraged to discuss your P2P requirements with Cirrus technical support ( support@cirruscomms.com.au). Incoming VPNs (to the Cirrus customer) will require configuration by Cirrus. Outgoing VPNs (from the Cirrus customer) are transparent"

Hello Everyone,

In response to the above quote this is true for only very specific areas of the Cirrus network and only effects a small portion of the overall Cirrus customer base. As a result this will in no way effect those Commslogic customers who are now in the process of being integrated into the Cirrus network.

Cirrus is happy to take on the challenge of providing all Commslogic the best service possible and we would like to welcome all Commslogic users to Cirrus. If anyone has any additional questions regarding this or any other matter please do not hesitate to contact our friendly customer support team on 1300 552 698.

Ok, just got off the phone to Margret at Cirrus, she said all that has happend is they have taken over the network, but we stay on the same speeds and plans, nothing changes :)

I did however forget to ask about BPay payment options.

Maybe Mr Cirrus can enlighten us on this.

Thanks so much for the reply.
In terms of the migration, what will be different for commslogic customers? Will our current plans remain in place? Will we be connecting to the same device and service type?

Initially at least, customers will remain on the same plans and the equipment customers use to connect to the network will also remain the same, meaning there will be minimal impact for Commslogic customers.

Cirrus will be making changes in the future, however all customers will be advised of these changes in due time and given plenty of warning.

so do i have to ring up and do anything or is it all done for me?

At this stage there will be no changes that require you to do anything. However if any future changes that are made require our customers to make any changes then Cirrus will communicate what these actions are to you at that time.

WOW, things are looking up already... rm1x actually got through on the phone, and there is an official company rep happy to reply on the boards :)

Welcome to Commslogic, Cirrus Comms.

Cirrus Communications writes...

Initially at least, customers will remain on the same plans and the equipment customers use to connect to the network will also remain the same, meaning there will be minimal impact for Commslogic customers.

So does this mean that you guys are considering changing our plans AND our equipment?
We signed up via the broadband connect scheme, which states that we will get our service, speed, and price for 3 years.
Does this mean that since the take over has taken place that you can pretty much impose whatever you want onto us, regardless of the Broadband Connect Guarantee?

1024/1024 true unlimited does not equal to the 512 "unlimited", shaped or cut off after 40Gig plan you offer.

Stuzz writes...

WOW, things are looking up already... rm1x actually got through on the phone, and there is an official company rep happy to reply on the boards :)

Welcome to Commslogic, Cirrus Comms.

no they are'nt, their plans are are'nt anywhere near as good

At this stage Cirrus are wholly concentrating on the efficient and smooth integration of Commslogic into Cirrus and have not made any decisions whatsoever in regards to changing plans etc. On this topic whilst Cirrus does not wish to disadvantage any of our new customers we will of course in the future want to convert the Commslogic segment of Cirrus into a viable business asset which may require us to make some changes.

Once again Cirrus does not wish to disadvantage any of our customers however we are not bound by the Broadband Connect Agreement that was between the customer and Commslogic. Any terms that we abide by will be completely voluntary to Cirrus.

Furthermore up to this date Cirrus has never disconnected a customer because they have been in excess of the usage limit. If Cirrus believes a customer is using too much bandwidth, then we will happily discuss alternatives with the customer on a case by case basis that will bring an equitable solution for both parties.

This sounds good and professional to me.
Future will tell.
After all the trouble it would be good to get a reliable connection first.

Hello Everyone,

Unfortunately the Logan network is currently having issues and customers may have difficulties connecting to the internet. These issues are directly related to Commslogic's service provider. Cirrus's technicians have been working hard to resolve this issue, however the problem will take longer than originally anticipated to resolve.

The current ETA for the issue to be fixed is 9am tomorrow morning. At which time if the issue is not resolved we will provide a further update.

Welcome to this discussion Cirrus Comms and thanks for the welcome as a new customer.

As previously stated, it's great to see official forums participation, I hope that lasts. Direct communication from customer to ISP has its merits and its uses, but so does public communication - this is a great first impression.

For the record, to hopefully help build a picture for you of what your newly acquired customers expect/want...

I have the same concerns that others have already expressed, I signed up with Commslogic for their plan not for their customer service. I want the plan to essentially stay the same and any significant changes may force me to look for alternatives.

I needed or wanted (and still do):
- the symetrical speeds, i.e. 512/512 or 1024/1024
- no firewall blocking incoming connections (hey you're an ISP not a home network!)
- no transparent proxy, which is a pain for web development (although Commslogic already stuffed that up)
- unlimited data (personally I just don't want to have to track usage, I actually don't download anywhere near 40 GB per month).

I can't help but wonder what changes other customers would put up with. It's nice to have choices now with a couple of other wireless ISPs around too.

omg good job people u have only been here five minutes and are fixing the proplem congrats something that took over 3months with commslogic in control and still not fixed i'm starting to like yas already.

Hello gsc4,

Thank you for your input as to what you would like as a customer. All input information is valued and will be considered before making any final decisions as to changes in plans or network that may effect customers.

Hello Everyone,

Cirrus would just like to reassure everyone that all customers who previously paid their bill to Commslogic using BPay, will still be able to use BPay to pay for their internet account after their integration into Cirrus.

that's great news :)

Cirrus would like to inform everyone that the issue with the Logan network has now largely been resolved. Some customers may still experience some difficulties however these will be resolved within the next 24 hours

Thanks for the professionalism CC. Its a nice change to have communication from ones ISP.

While there are some CL detractors, (I think its mostly due to poor customer service and obviously inconsistent/no internet service), you'll find there ARE happy customers who of course don't need to post about it.

I would prefer to stay on my unlimited, symmetrical plan even though I use less than 10GB a month. I hope you're able to keep these plans going for CL customers.

Yes it has been a breath a fresh air that you have been communicating with customers on this forum. It certainly gives the feeling that you are being looked after and that you actually care about us customers.

just letting u know i'm still getting drop outs it seems the problem out at buccan has yet to be fixed.

sole from samoa writes...

just letting u know i'm still getting drop outs it seems the problem out at buccan has yet to be fixed.

heh there's always a problem at buccan, I think we're in one of those spots mate

kudos to Cirrus Communications for keeping us updated on whats been going on, as someone said it is a breath of fresh air to know whats happening

perhaps you could start your own thread for announcements for CLogic users?

from ASIC re: COMMSLOGIC

14/08/2007 7E1238127 16 507C Report as to Affairs Regarding Court Winding Up
09/08/2007 7E1232740 2 505S Notification of Appointment of Provisional Liquidator - By Prov Liquidator
09/08/2007 023104886 1 519A Notification of Filing of Application For Winding Up Order

Thanks Cirrus for good service

Sunbaker writes...

from ASIC re: COMMSLOGIC

14/08/2007 7E1238127 16 507C Report as to Affairs Regarding Court Winding Up
09/08/2007 7E1232740 2 505S Notification of Appointment of Provisional Liquidator - By Prov Liquidator
09/08/2007 023104886 1 519A Notification of Filing of Application For Winding Up Order

Thanks Cirrus for good service

could you explain that to us plebs?

rm1x writes...

could you explain that to us plebs?

Means absolutely nothing to us plebs.

The operation has a new owner, so the ASIC reportng requirements for the company that used to own the operation is totally irrelevant.

Seems like this is a good thread for CommsLogic -> Cirrus talk.

Personally, just wanted to chime in and say thanks to Stephen H for going above and beyond his role to keep us informed of the current state of affairs. Things are looking promising - what has been discussed so far sounds reasonable. I'm sure Cirrus will do the best they can to keep the CommsLogic network and business in shape.

I was looking for alternative ISPs (tried ADSL once more but still failed) but at this stage it sounds like it's worth sticking around for the ride.

put a tower on the other side of buccan hill!

haha then id have decent internet with a decent price,

dam telstra...

:(

Dear All Valued Cirrus Customers

Extreme weather conditions & winds in the Coomera region have caused problems with the equipment on our tower.

As a result, all customers connecting to the Coomera Tower will experience problems connecting to the internet.

Our team has identified the cause of the problem, but until weather conditions improve we are unable to rectify the problem.

Cirrus Communications apologises for this outage and will endeavour to keep downtime to a minimum.

Sincere regards,
The Cirrus Team

lol sorry, but I as much as keeping everyone informed is good and all, I do find a spot of irony that the majority of the punters can't actually connect to read the outage posts

does cirrus provide a backup dialup account for when such problems arise?

rm1x writes...

lol sorry, but I as much as keeping everyone informed is good and all, I do find a spot of irony that the majority of the punters can't actually connect to read the outage posts

does cirrus provide a backup dialup account for when such problems arise?

lol so true, at least when they get there connection back they'll be able to read about the outage

Is Cirrus covering Kuraby/Underwood area for new customers? As I have been waiting for Comms Logic to be bought over before I sign up. I am on Virgin Broadband at the moment but will be returning it soon (before 30day period ends). We have no adsl up here at all. It would be much appreciated if one of the Cirrus Reps could shed some light on this issue - as many other neighbours have been waiting for decent internet for months now.

I received an email from support@commslogic.com stating the following:

Subject: Planned Network Outage for Logan Network on 24/08/07 - 11am

Dear Valued Cirrus Customer

As a result of the acquisition of the Comms Logic Network by Cirrus Communication, our Network Operations Team will need to perform some important network upgrades tomorrow, Thursday 23rd August 2007. etc.......

AFAIK, the outtage happened, and since then, the performance (latency/ping) seems to have deteriorated considerably. Was this to be expected? Are upgrades still occuring which will rectify this?

+1 everything is so slow.

Iv'e been reduced to HALF dial up speeds, I hope they are going to fix this, pronto!.
Plus the EMAIL does not work!.

Well at least you have a connection! I haven't had a signal since Tuesday in Coomera, due to the Tower being damaged by the weather!
It is taking an awful long time to fix though!

these speeds are from the 1024/1024 plan

why have we been shaped?

Test Results
----------------------------------­
Test run on 24/08/2007 @ 07:33 PM

Mirror: OptusNet
Data: 3 MB
Test Time: 137.05 secs

Your line speed is 179 kbps (0.18 Mbps).
Your download speed is 22 KB/s (0.02 MB/s).

Test Results
----------------------------------­
Test run on 24/08/2007 @ 07:34 PM

Mirror: OptusNet
Data: 600 KB
Test Time: 35.27 secs

Your line speed is 138 kbps (0.14 Mbps).
Your download speed is 17 KB/s (0.02 MB/s).

Test Results
----------------------------------­
Test run on 24/08/2007 @ 07:34 PM

Mirror: OptusNet
Data: 70 KB
Test Time: 5.91 secs

Your line speed is 97 kbps (0.1 Mbps).
Your download speed is 12 KB/s (0.01 MB/s).

Hmm - I have sent Cirrus a whim but no reply, regarding to whether or not Cirrus is accepting new customers in Kuraby/Underwood area - because I really want to get wireless in this area as no one services us here except virgin..

tv24 writes...

due to the Tower being damaged by the weather!
It is taking an awful long time to fix though!

Hmmm could this be because you have had high winds and rain untill sunday?, i wouldnt want to be ontop of a tower with gusts of up to 100+km an hour would you?

seems to be running fine now, had a few issues this morning but the speeds are back

hey rm1x do u still get drop outs every hour or so?

sure do sole, more like every 10-15 mins lol

rm1x

Are you still having troubles?

i'm still haveing constent drop outs/disconnects so im intrested to see wat rm1x says aswell

Hi Stephen H and sole

Ummm, well it's just the normal drop outs we get with commslogic, we're used to it so it's no real biggy, but it does reconnect quickly enough most times, quicker than it used to at least.

the one thing that does annoy the girlfriend is the unreliability of http downloads due to the constant drop outs.... makes it harder to download from sites that don't support download managers :)

speed has been up to par though, can't fault that at the moment

it actulley seems like somethings blocking the connection like a firewall or something cause around the 40minute mark i can't recieve any more data but its still sending data ( i can see it sending data cause the little blue light goes on) from my machine just not recieveing if that makes any sense

I phoned Cirrus on Wednesday about 17:00 and nobody could tell me if they cover the Beechmont area and I was told phone tomorrow again.
I did and they said somebody will contact me during the day.
I phoned again at 16:40 and was told the person that knows went home, they took my number again and told me today they would phone me.
Phoned them again 16:30 and I was told I could leave my number and somebody would get back to me on monday.
I politely declined

If that is the expertise and service you get before you pay, imagine what you get after you pay!

Sine then I got in contact with a lady from Blue Maxx, looks very promising.

Unlimited B.S. writes...

Sine then I got in contact with a lady from Blue Maxx, looks very promising.

Are you sure Bluemaxx looks "promising"?

That's a satellite service you're considering. Are you thinking about the 512/256kbps plan with 500mb for $29.95 per month or the 512/256kbps plan with 1GB and extra latency for $46.95 per month?

I'd be calling Cirrus back. No, I'd be camping on their doorstep. Give them a break, they've just taken over the business, they are sure to have a few teething problems.

I was on 28.8kbps dial up for 6 years before Commslogic arrived. I have been with them for more than 6 months. I have had no notification, no knowledge of what has been going on, but few problems. I was offline for 36 hours a few weeks ago, I called Tech Support and got 'a story', after reading this forum I now know why.

I called Tech support again today only because my service has been dropping out for 10-15 mins each hour or so, and found out what was going on.

I thank Cirrus wholeheartedly for keeping my service going to such a standard that I was not aware of the gravity of the problem: But the plans offered, even if they can find an alternative tower, are well below par.

I cannot get cable or ADSL where I am... I can't go back to bloody 28.8kbps... I hope this can be resolved.

since about 10:30am today, speeds have been shocking, cant even get local speeds

BBnz01 writes...

Is Cirrus covering Kuraby/Underwood area for new customers? As I have been waiting for Comms Logic to be bought over before I sign up. I am on Virgin Broadband

If you expect commslogic or cirrus to be an improvement on virgin bb you are sadly mistaken. If you think virgins customer support was bad in its very early days then expect worse all the time with comms/cirrus. If you expect fast wireless than think again and if its continuity os service then do three hail mary's and take your prozac.

Shamblah writes...

since about 10:30am today, speeds have been shocking, cant even get local speeds

Mines back to dial up speeds AGAIN!. in Logan.

First time poster! Hello to all.

First up, I'm surprised with all the complaints about CommsLogic - I had a few issues, but it was more a once-a-month call to tech support. I'm off the Springfield tower. So, since I signed up with them in August last year, I've had to endure super-slow connections all the way from October through to February (due to the internet gateway at Logan being unable to cope with the explosion of antennas springing up in my neighbourhood a month after I signed up), and a constant problem with their email spam filter, which was dramatically overprotective. I can't tell how many emails just didn't show up at my end, mainly because I only know about the ones I was expecting and called people about. But, since February, my 1024/1024 connection has been very good. Using a NETGEAR WGR 614 v6 Router (which has been mentioned as a problem on here) since August last year. And running Engin VOIP fine, too. Might have had a drop out every month. But that was it. I was pretty happy.

However... In the last two and a half weeks, I have had nothing but trouble. Extremely slow connections, dropped connections... People complained about CommsLogic's phone support. I got a lot more answers from them than I have from Cirrus - although that's easy, because I haven't received one from Cirrus yet. Today, my download speed has been between 190 and 400kbps, and upload has been between 11 and 125kbps - tending more towards 11kbps end of the spectrum. Completely unacceptable. Latency has also been terrible, and, running ping traces, I notice I now have very frequent losses - say a loss every 10-15 seconds. I ring through to technical support, and I get the same responses as detailed elsewhere - "I'll take your number, someone will call you back..." No one there with any useful information at all. And no one ever has called back. The download speed has improved a little during the evening, here's my current speed reading:
www.speedtest.net/result/181004340.png - 3kbps upload! That's ludicrous!!!!

I'm with those who'd like to keep their symmetrical upload/download, true unlimited service - especially RM1X. I really want to keep my 1024/1024 connection. Given the network was supposedly capable of delivering a 10Mbps connection (CommsLogic did advertise it - for roughly $700/month!), I don't see why we should have to downgrade... I asked about that on the phone, was told I'd get a call back...

It's also frustrating that we have to change over to Cirrus email accounts. I know their server and spam filter are almost guaranteed to be better, but still, it costs what, $70 odd per year to hold a domain name? Compared with the trouble of customers needing to change over? Which, yes, isn't necessarily a huge concern to the ISP, but is an absolute pain for those who use their ISP Mail service widely. I have very little hope of tracking down everyone who knows my email address and updating it with them... Even including businesses/billers.

I'm just spewing that, in the part of Springfield I live, there is, to my knowledge, no viable alternative whatsoever - I can just see the CommsLogic/Cirrus tower, but I can't see any competitor's tower, and I have only 1 bar of GSM or 3G coverage on my mobile phone (across all three networks). So I don't believe that Virgin (or Optus) Broadband would be an option. And Delfin and Telstra didn't bother providing anywhere near enough ADSL capacity when they built the subdivision. 98 ports in the local RIM, all full when I moved in, and they're still building houses round here (i.e. in my street). My house is 3 years old - I wouldn't have bought it last year if I knew the broadband situation was so completely useless. I run a business from home, dependent on sending huge emails cross country and calling long distance frequently. I don't think I have huge internet usage - no usage meter with CommsLogic to confirm it, but with Optus, in a previous house with the same usage, I never went over about 4GB a month - usually more like 2GB. So I'm not a heavy user (no torrent use here), but I am a regular user, and I need it when I need it. So a slow and/or unreliable internet connection is just suffocating...

If things don't pick up soon, I'll be checking again to see if any of the 98 ports in my local RIM have opened up...

I might have to do a doorknock - most of my neighbours have CommsLogic/Cirrus. See if they're happy, if their service has been terrible the last two weeks as mine has been. Might be a good excuse to meet them!!!

Tadhg,

Please whim me your details and I will make sure your issues get chased up and get an answer for you.

I never had an issue with Commslogic either, enjoyed the service and most of all customer relations were fine.

I am on 1024 up and down, the sewrvice isn't much faster than dial up. Whats happening cirrus??

Tadhg writes...

I'm just spewing that, in the part of Springfield I live, there is, to my knowledge, no viable alternative whatsoever - I can just see the CommsLogic/Cirrus tower, but I can't see any competitor's tower, and I have only 1 bar of GSM or 3G coverage on my mobile phone (across all three networks). So I don't believe that Virgin (or Optus) Broadband would be an option.

I had 0 bars on the Virgin Modem for 3G when it arrived, but since adding a 23dB gain external antenna from

www.rfshop.com.au/Contac.../21/Default.aspx

its been working consistently fast and reliable.

See the thread on Virgin BB - external anntennas for more info

forum-replies.cfm?t=799422&p=4

I am also in Springfield, I have line of sight to the tower, though i am getting a little fast than 3kbps (60k). However I chased up my earlier phone call( Cirrus didn't bother replying) and stated there were known speed issues in Springfield.

Doesn't change the fact that it should be on the website, stating service problems.

I am also in Springfield Lakes and am basically at the point of just accepting that broadband will never get better in Springfield.
I have a Cirrus (ex Commslogic) wireless connection and I have to continually reboot the antenna about six times or more a day to stay connected at some ludicrous speed slower than dial up. I have just been on the phone to Cirrus for 30 mins to get an answer that we are aware of a problem in Springfield.
Are they aware that for six months I have to reboot my antenna just to reconnect? Are they aware that I am paying $65 for a 512k connection that is slower than dialup. Are they aware that i can't use my VOIP account because speeds are so poor?
Yes they bloody well are as I have rung them tens of times only to get vobbed off with some lame excuse. If there is a problem why are they happy to still charge me $65 for a service quite frankly that they cannot deliver without spending some money on upgraded equipment.
I too am frustated that I have bought a house in the best suburb for shopping, schools, education city and supposedly the biggest CBD in Queensland soon to be built and I can't bloody get broadband. What type of stupid people sit around these tables at Delfin and plan a new community? We as residents were forced to pay $300 for a pipe sticking out the ground that is supposed to have something to do with internet access, when I say 2030? Both my neighbours are lucky to have broadband being some of the early ones to get in. I have applied numerous times through different providers only to be told try again in two months. Telstra can't even bother with making a list of people that have applied and as ports become available issuing them to people in some sort of application order. Now someone who moves into the area may just be lucky to get there application in when one becomes available, sod all those that have been trying for the last two years.
Why don't they do something like they did in England. People registered their interest online for a specific area and when they got enough peoples votes onboard to cover the cost of upgrading the lines / equipment they went ahead and did the upgrade to the exchange. I am more than happy to shell out $200 even more for a decent connection. I agree with the others, Springfield is planned to have a population of over 60,000 when we are only 7000 at present, how will they cope then?
Fed up and bloody sick of it all!!!
Mark

myedsore writes...

Why don't they do something like they did in England. People registered their interest online for a specific area and when they got enough peoples votes onboard to cover the cost of upgrading the lines / equipment they went ahead and did the upgrade to the exchange. I am more than happy to shell out $200 even more for a decent connection. I agree with the others, Springfield is planned to have a population of over 60,000 when we are only 7000 at present, how will they cope then?
Fed up and bloody sick of it all!!!

We all are in my area just above the lake all you see in this area are Wieless bidnests, i am sick of it as well. Voiced my opinion like many in this area, I also paid a large amount of money for something that not deliverable like all residents, some donduit in the ground. Time to get a meeting together, get the local member and tell him the way it is. Either assist all teh people in Springfield to get what we should have (ADSL1 at least) or vote em out. Maybe that will get the message across.

Springfield Delfin I think Delfin are the same in all estates they build, no forthought in provisioning dsl.

I lived in the older suburb of Springfield when it was first established again the Springfield Land corp promised. They eneded up giving nothing.

As for the newer part of Springfield lakes there are many roadside CMUX's but with limited ports, I will pay for my own *&&%*^^%*& port.