Whirlpool

I just saw on the front page of WP that Spin are offering 6 free months of ADSL2+ with free activation. WOW! what's the catch? there's got be a catch. i've never seen anything like that before.

Im looking for the catch too.

Basicly you are getting free connection and 75% of listed price over the contract term.
For my needs the phone bundle product isnt very attractive.

If you read the article, it tells you what the catch is.

The only catch is you signup for you home phone with them which is fair enough! Great deal Spin!

it is a good way to snag some customers who will then refer friends. Lets hope the sudden increase in sign ups won't kill there network.

Dammit! I should have held off on my ADSL2+ application :P

I miss out on the freebies :(

I'd recommended everyone take this up, it's a great deal, with a great ISP, and I spewing I missed out :(

CRC writes...

I'd recommended everyone take this up, it's a great deal, with a great ISP, and I spewing I missed out :(

Yes, I signed up last month on ADSL2+. i'm not impressed i'm not getting this amazing deal. i'm going to contact them about this.

Well i just signed up with them now on a 12 month contract, this offer is too good to refuse and from what i've read here on Whirlpool Spin seems pretty decent. If everything goes well, hopefully this will be my last month with Exehell and i can leave the ADSL1 world behind...

Yes, I signed up last month on ADSL2+. i'm not impressed i'm not getting this amazing deal.

Hi Sgt,

Unfortunately this is a new deal we've negotiated with our wholesaler for new orders commencing March29th. I know this will upset a few customers but, the time frame is out of our hands. ISP's come out will deals once and a while and this is one of the downsides of a great deal...the customers who misses it before and after. Sorry, again.

2 quick questions:

If I went with the 20GB plan is there a penalty to upgrade to the 40GB?
Can I change plans mid month? (I would HATE to be stuck on dial up speeds waiting for a month to end but I have no idea how much we would use the internet if we were less concerned about download limits - am currently on bigpond liberty)

Cheers

Bill,

What is the fee for relocation during the contact term? Or is that treated as a cancellation of contract & resulting early termination fees?

ken s writes...

If I went with the 20GB plan is there a penalty to upgrade to the 40GB?

No, you just put the request in a email to accounts@ and the change happens on your next billing date which is the 1st.

Can I change plans mid month?

No. Just log-in to user services to check your usage and average it out. Or my personally favourite. Pick the higher plan and go down from there. 8-)

hey Bill.

seems the guys who redid the new web pages forgot to put that information on like it was on the old pages.

.You may change data plans throughout your contract for the following month.

.Line speed changes can also be changed for a fee of $33 at any time, eg from 256 to 512.

.You may move your adsl to another location at any time for a fee of $99.
($150 if less than 6 months from start date or last relocation date)

i assume none of that has changed ? may be an idea to get the web guys to add it to the pricing page under the "things to know" section.

dgodz writes...

.Line speed changes can also be changed for a fee of $33 at any time, eg from 256 to 512.

That wouldn't be relevant to ADSL2+ would it? Seeing as how everyone's on the same (max) speeds.

Findecáno Silimaurë writes...

That wouldn't be relevant to ADSL2+ would it?

yes, sorry i just copy and pasted that whole bit from the old adsl page. :)

still the other 2 are relevant and it would be a good idea to save people having to ask to have it on the actual web pages. for both adsl1 and adsl2.

Yes, user services is being improved daily. In a couple of weeks I'd say user services will have all the old stuff plus a bit more.

thats not a bad deal actually, there should be a lot more of them coming up now that optus will dump a whole bunch of them...myself included

Link please!

Edit: Never mind, should have had a look at the spin website first.

Great! Forget the people that miss out before and after the deal, what about the people missing out on the deal while it's still on!

I was told I can't take advantage of this because there are no free ports on my exchange =(

NeoG writes...

I was told I can't take advantage of this because there are no free ports on my exchange =(

try living in Tassie where we currently have what 1 adsl2 active exchange and thats listed as limited or no ports. yes only 1 active for the whole state. 2 more in build in the same area(Hobart city) so absolutely no use to me and many others.

good thing Comcen/Spin are good for adsl1 down here. :)

Offer ends Friday at 5pm.

Less than 24 hours!

Run, don't walk to your closest Spin ADSL2+ sign-up form.

I'm a bit concerned about this in Spin's T&Cs:

2.3 Our charges to You may involve fees for connection, initiation, transfer, relocation or cancellation of any Service(s). Such charges, if not specified in accordance with the rate plan or such other manner specified in Your Agreement will be charged to You at cost to Us from the Carrier.

This seems to indicate that if I say need to relocate during the term, they can pretty much charge me whatever Optus charges them, if Optus charges $300, I get charged $300, and they really don't have any control over it, as it's not specified anywhere.

To confrim, we charge you the customer as your relationship is with us.

Relocation fees are as follows-

If you move to another ADSL2+ exchange is it $99

If you move to a non ADSL2+ the fee is $300.

Bill McArthur writes...

Offer ends Friday at 5pm.

Due to overwhelming demand we are extending the ADSL2+ offer another week til Apr20th.

Bill McArthur writes...

Due to overwhelming demand we are extending the ADSL2+ offer another week til Apr20th.

Just wondering Bill, has there been the large increase of sales you expected from this offer?

Pleasure Paulie writes...

Just wondering Bill, has there been the large increase of sales you expected from this offer?

Hard to say. How long is a piece of string?

Bill McArthur writes...

Hard to say. How long is a piece of string?

I was hoping you would tell me ;)

Bill McArthur writes...

Hard to say. How long is a piece of string?

Twice as long as from the middle to one end....

I am considering taking advantage of the free activation and free 3 months on a 12 month contract adsl2 with spin. My question however is regarding the setup fee. I am currently with bigpond cable and so I have a cable modem and will need a new one for adsl2. Is this provided and how much will it cost? I have a phone line next to the computer from the old dial-up days so that should not be a problem but would like to know exactly how much changing to spin will cost me. Thanks you.

Jonathan.

From what I have read the set up is normally between $50 & $150 depending on the current set up but this is all free on the current special
You will have to get a modem separately, it is not included in the deal - not sure if any ISP offers free modems on ADSL2+

Just go grab yourself a Billion 7300 for $70 somewhere and you will be set :)

Bill McArthur writes...

Offer ends Friday at 5pm.

This offer has been extended to April 27th.

Bill McArthur writes...

This offer has been extended to April 27th.

nice one Bill spin rocks

For mercy sake end the offer already, my exchange has no free ports, now that the daggers in there's no need to twist it.

Sorry to intrude, but I don't know where to ask otherwise.

I have been told I cannot joint ADSL2+ with Spin because of no port. If I want to churn by ADSL1 to Spin, can I still get rebate from the following website: www.cormain.com.au/store...=on&ppinc=detail

or is the rebate only apply for new ADSL1 installation?

Thanks

John Becker writes...

For mercy sake end the offer already, my exchange has no free ports, now that the daggers in there's no need to twist it.

Same for me. Mercy!

I think Comcen are getting to many new members to EVER stop it!

semiold writes...

I have been told I cannot joint ADSL2+ with Spin because of no port. If I want to churn by ADSL1 to Spin, can I still get rebate

Yes, you can get that "rebate"... Anybody can get a rebate by putting their friends Comcen account details in :) Both parties get $25 :). Its pretty easy "word of mouth" advertising for Comcen...

John Becker writes...

For mercy sake end the offer already, my exchange has no free ports, now that the daggers in there's no need to twist it.

LOL...sorry. I do feel for you. We also lose a potential sales which is my personal dagger.

Please note: that if it's the speed your after we can provide 8M services.

semiold writes...

have been told I cannot joint ADSL2+ with Spin because of no port. If I want to churn by ADSL1 to Spin, can I still get rebate from the following website: www.cormain.com.au/store...=on&ppinc=detail

Interesting that someone put TAM on a website.

one more day to go for the deal

Bill McArthur writes...

Offer ends Friday at 5pm.

Offer has been extended to May4th. We even have a new name for it. 8-P

Bill McArthur writes...

Offer has been extended to May4th. We even have a new name for it. 8-P

"The never ending ADSL 2" sale? ;) :)

If you want we will take it away.

Hey! Everyone we're stopping the sale because Paulie said so.

Mind my tonge and cheek. That said, my idea was to call it "the never ending sale"...

I just hope its still going in July when my exchange is enabled

.

Bill McArthur writes...

We even have a new name for it

Great ADSL2+ Special - not as many colours of the rainbow in the banner this time

Bill McArthur writes...

Please note: that if it's the speed your after we can provide 8M services.

And I'm sure its an excellent product but its not as "special" as your current ADSL2 offerings.

You wouldn't think that in 2007 in suburban Melbourne it'd be so hard to solve one's communications issues. At the moment we have BP cable and two mobiles, no home phone connected. Ive got a shiny new colour multi function laser, and would'nt mind sending the odd fax, I'm also a bit over the lack of value from Telstra. So ADSL2 comes along and I think to my self "I'll bundle up a new phone line and the best value ADSL2 deal I can get, should be just a phone call away." How wrong was I. I rang Comcen and my 2nd and 3rd choices after the usual plan research and none have any ports free. Optus also do not have cable in our street.

Anyway I'll have a think about the 8mb plan as a stop gap measure.

Bill McArthur writes...

Offer ends Friday at 5pm.

The offer has been extended to May 15th.

Guess what? We aren't going to extend it after that.

Bill McArthur writes...

We aren't going to extend it after that.

Oh what.. Not so never ending after all!!

Can this apply for ADSL1 as well :(

Bill,

I went to check your web site and surprisingly the port availability at Epping, NSW, changed from No PORT to limited port availability. I don't know what does that mean, but I have already submitted the applications.

However I have a bit problem. Initially I tried spin.net, my online application was cut in the middle of process. I then tried to go to comcen.com, my application was again cut. I waited for several hours and tried spin.net again, and I then could complete the applications. I got a e-mail to confirm that. So do you think my application of ADSL2+ has gone through?

What is the chance for me to get a 'port'?

Regards,

semiold writes...

he port availability at Epping, NSW, changed from No PORT to limited port availability.

Odds are someone in the area moved out & cancelled their service freeing up the port - so it will be first come first served.

Interestingly I thought I'd check the website for the Wheelers Hill, Victoria exchange after reading the above post. It has also changed from no ports to limited availability. Actually I should delete this post now!!

I thought I'd give them a ring this morning just to check. Got through almost instantly and was told that there is indeed limited capacity at the exchange. So after checking a few details I said I would apply online.

Filled out the online order form for ADSL2+ bundled with a new home phone line.

Received a confirmation email at 11:10 am with my order number.

Received an SMS at 3:20 pm advising of date due for completion, 21/5/07.

Received an email at 3:25 advising same details as the SMS.

Just sit back and wait now I guess.

John Becker writes...

Received an SMS at 3:20 pm advising of date due for completion, 21/5/07.

Received an email at 3:25 advising same details as the SMS.

It's great to hear that Comcen have intergrated SMS notification through their systems finally. Keep up the good world Comcen.

John Becker writes...

Received a confirmation email at 11:10 am with my order number.

Received an SMS at 3:20 pm advising of date due for completion, 21/5/07.

Received an email at 3:25 advising same details as the SMS.

Just sit back and wait now I guess

I am not so lucky. Although I applied before you, I still haven't got any ETA or SMS. I did got an email saying that they have received my application.

I called today, waiting for 20 minutes, the gentleman was not sure whether there is any port. From your experience, I am pessimistic.

Anyone from Spin can help?

Just wondering if I were to apply for this 6 month free special offer before the cut off date, would I still get the deal even if I don’t end up getting connected until after the cut off date?

DST writes...

would I still get the deal even if I don’t end up getting connected until after the cut off date?

yes you will.

Pleasure Paulie writes...

It's great to hear that Comcen have intergrated SMS notification through their systems finally. Keep up the good world Comcen.

Were trying. Once we get the ordering online you'll be our own provisioning checker. You log-on and check the order status yourself realtime. Cool once it goes live.

semiold writes...

Anyone from Spin can help?

Send orders@ an email and CC me billmc@ and we'll look into this for you. Please put all your account details in the email.

DST writes...

Just wondering if I were to apply for this 6 month free special offer before the cut off date, would I still get the deal even if I don’t end up getting connected until after the cut off date?

Yes, just get your app. in before the 15th.

how are the bills paid with spin?

are bills sent out every month? or is it all online and direct debit...?

DST writes...

how are the bills paid with spin?

are bills sent out every month? or is it all online and direct debit...?

Credit Card or Direct Debit, and maybe cheque. Somebody correct me if i'm wrong.

Invoice sent out 7th, paid on 14th.

thanks paulie..

so just to confirm, do i necessarily need a credit card to pay?
a bill is sent out and i can bpay it?

Just to confirm. Invoices are emailed out incase you thought they were posted.

I believe you will get invoice on 7th, and your account will automatically debited on the 14th. I do not believe they support Bpay

Hi Bill,

I'm currently on ADSL1, if I switch to Comcen/Spin ADSL2, what's the estimated downtime? I'm a heavy user and rely on Internet to do work so major downtimes will kill me.

Thanks!

------------------------

EDIT: Do I need new ADSL2 filters or do the ADSL1 filters work well? The filters are all from the modem/router I bought. Currently using a Netgear DG834Gv2, it shouldn't have any issues with ADSL2 should it?

------------------------

EDIT2: Could someone tell me how the speed is like with Comcen/Spin ADSL2? I'm currently using 8M ADSL1 and the speed is really fine. I don't want to 'upgrade' to ADSL2 and see a drop of performance. :)

Debian writes...

I'm currently on ADSL1, if I switch to Comcen/Spin ADSL2, what's the estimated downtime? I'm a heavy user and rely on Internet to do work so major downtimes will kill me.

I'm not Bill, but im better looking and prepared to help ;) ;) Moving from ADSL 1 to ADSL 2 takes about 10 days to 2 weeks on average. Your downtime should be nomore than 15-20 minutes, and your phone is done at the same time assuming you're bundling.

Do I need new ADSL2 filters or do the ADSL1 filters work well? The filters are all from the modem/router I bought. Currently using a Netgear DG834Gv2, it shouldn't have any issues with ADSL2 should it?

ADSL 1 filters will work. However, if you're getting a faster sync speed when your modem is isolated from other devices, then your filter may be letting noise in. There is offical ADSL 2 filters, which in my case made a different of about half a mb higher sync speed. ACS makes them, and they are $18.50 from warcom.com.au. - I recommend them and seem helped for me.

Could someone tell me how the speed is like with Comcen/Spin ADSL2? I'm currently using 8M ADSL1 and the speed is really fine. I don't want to 'upgrade' to ADSL2 and see a drop of performance. :)

I went from Westnet 8mb ADSL 1 to Comcen ADSL 2. If you don't max out ADSL 1, you wont get a better speed with ADSL 2 normally. What is your line attentuation to determine what sort of speeds you will get? Sync speed is not determined by Comcen (though they can lower it at their end if you ask) but your modem, distance, line quality etc.

You won't get a drop in performance. My modem sync's faster in G.DMT mode (ADSL 1) than ADSL 2 mode, but its possible thats fairly exclusive to the Billion 7300 as others are having same problem amoung a rang of ISPs.

Debian writes...

Do I need new ADSL2 filters or do the ADSL1 filters work well? The filters are all from the modem/router I bought. Currently using a Netgear DG834Gv2, it shouldn't have any issues with ADSL2 should it?
I moved from iiNet ADSL1 to Spin's ADSL2 and i saw my SNR margins drops by a bit and my attentuation go up also. Ive ordered myself a new Billion 7300 router and new ACS ADSL2 filters, hopefully this will help me as im getting constant dropouts

Could someone tell me how the speed is like with Comcen/Spin ADSL2? I'm currently using 8M ADSL1 and the speed is really fine. I don't want to 'upgrade' to ADSL2 and see a drop of performance. :)

i live ~3.5km from my exchange and im quite happy with my sync and speeds, best sync so far is 5.7mbit, i can download at 550kb/s from fast local servers aswell

so all in all im quite happy with the speeds and spin except the dropouts ive been getting -- hopefully my new ADSL2 hardware will fix it

It’s around one week now since I’ve submitted my application with Spin. Have not got the ETA yet. Sent a number of emails asking for a date of activation (with CC to billmc@), called today to find out, waited for 12 minutes and only thing I’ve heard 10 times was a commercial and some sort of support information.

Hope to get a reply though.

PanTzeR writes...

It’s around one week now since I’ve submitted my application with Spin. Have not got the ETA yet

did u read their automated email?

Can take upto 10 WORKING days, 1 week is not enough...

Wow thank you so much for the responses Pleasure Paulie and TracidTrax, really appreciate them! :D

FYI my 8M ADSL1 connection is connected at 7616 kbps, which is pretty much the maximum we can get (I know there are some people who can get a higher sync speed but that's rare).

Line Attenuation 25 db 8.5 db
Noise Margin 12 db 24 db

I think I'm about 1km or less from the exchange.

The dilemma is, as you probably have noticed, I am currently with Internode, which is a superb ISP and I am very happy with it. 'If things ain't broken then don't fix 'em!' However, being a heavy user (although not a heavy downloader), ADSL2 is really attractive.

I will switch only if I can be assured that the connection I get with Comcen/Spin will be at least on par with the one I'm using now. I know it may sound arrogant but the fact is that I had a very bad experience with churning out to other ISPs. Eventually it wasted me $200+ and I had to churn back to Internode. :(

Debian writes...

Line Attenuation 25 db 8.5 db
Noise Margin 12 db 24 db

25 line attentuation. Do you max out with JUST the modem connected? You have a fair bit of noise on ur line. If you max out 8mb with JUST the modem, get yourself another filter Asap!

The dilemma is, as you probably have noticed, I am currently with Internode, which is a superb ISP and I am very happy with it. 'If things ain't broken then don't fix 'em!' However, being a heavy user (although not a heavy downloader), ADSL2 is really attractive.

My old bud Kendal (posts in here) just moved over from Internode to Comcen after me (I assume I was a test bunny for him). If you check some posts, he says they are pretty much the same speed wise as Node, just no usenet which he misses.

I will switch only if I can be assured that the connection I get with Comcen/Spin will be at least on par with the one I'm using now.

It's been pretty decent for me so far - a few speed issues, but seem to be fixed now. ADSL 2 with comcen is saving me atleast $40 a month compared with 8mb ADSL 1, so I'm happy!

TracidTrax writes...

did u read their automated email?
Can take upto 10 WORKING days, 1 week is not enough...

I just want to know the ETA. Is it taking 10 working days just to find that out?

Pleasure Paulie writes...

25 line attentuation. Do you max out with JUST the modem connected?

What do you mean by 'just the modem'? Currently I have one router (DG834G), one VoIP router, and one phone connected on the line. A filter is being used to split the line to the router and the VoIP router.

they are pretty much the same speed wise as Node, just no usenet which he misses.

That's cool, I don't use Usenet anyway. :-) However I do need speed to overseas websites, especially the Asia region. I know Internode has very strong international connections, not sure about Comcen/Spin? Are they using the Optus network?

ADSL 2 with comcen is saving me atleast $40 a month compared with 8mb ADSL 1, so I'm happy!

This is part of my motivation too! Although it won't save me much since I have to bundle the phone (am currently on Tel$tra with concession).

Debian writes...

What do you mean by 'just the modem'? Currently I have one router (DG834G), one VoIP router, and one phone connected on the line. A filter is being used to split the line to the router and the VoIP router.

Remove, the splitter and plug the moden into the line without any phone. RE-sync and see if its faster than normal.

I know Internode has very strong international connections, not sure about Comcen/Spin? Are they using the Optus network?

They seem pretty decent (today anyway). I'm not sure who they use, but one of their suppliers is Asianet I believe, which I think iinet use as well.

Pleasure Paulie writes...

Remove, the splitter and plug the moden into the line without any phone. RE-sync and see if its faster than normal.

I think I've done this before, and it synced at the same speed (7616kbps). Is this a good or bad thing?

Debian writes...

Is this a good or bad thing?

Means your splitter is performing as it should :)

Doh, just called Optus, although our area is ADSL2 enabled, it is only available for houses not units. :(

That's strange. Why would Optus not allow that, when Telstra do...? Have you tried contacting Comcen directly, they "MAY" have different obligations/rules only being a Optus wholesaler..

Debian writes...

Doh, just called Optus, although our area is ADSL2 enabled, it is only available for houses not units. :(

Ya, that's wrong. it doesn't matter. get spin to check it out.

Debian writes...

Doh, just called Optus, although our area is ADSL2 enabled, it is only available for houses not units. :(

The person you talked to is full of it. Those rules apply to Cable only. Call Comcen/Spin - they know what they're doing :)

Sgt.Schultz writes...

Ya, that's wrong. it doesn't matter. get spin to check it out.

CRC writes...

The person you talked to is full of it. Those rules apply to Cable only. Call Comcen/Spin - they know what they're doing :)

Thanks guys! I just went to the Optus website, and did an online test of my eligibility of getting the DSL Direct and Local Direct, and guess what, it says I'm eligible! Although it still could be that the online database is not very accurate?

I will give Comcen/Spin a call next week. :)

I just did some maths and found out that the Comcen/Spin offer worked out to be cheaper than the Optus one on a 12-month contract.

P.S. If I sign up with Comcen/Spin, do I get any discounts for the line rental if we have pension concession? And do the phone+ADSL2 services have to be in one person's name? I'm asking this because I want the phone to be in my mum's name and the ADSL in my name.

Debian writes...

P.S. If I sign up with Comcen/Spin, do I get any discounts for the line rental if we have pension concession? And do the phone+ADSL2 services have to be in one person's name? I'm asking this because I want the phone to be in my mum's name and the ADSL in my name.

Def. Call Comcen about the first question as I know Telstra do offer cheaper line rental sometimes in those circumstances. But I would not be expecting much.

When you sign up for ADSL 2 and Phone, you choose a name for each. I assume those can be different. But you may find the phone has to be in the name of the person whom the line is currently under.

Pleasure Paulie writes...

When you sign up for ADSL 2 and Phone, you choose a name for each. I assume those can be different.

Incorrect. This is accounts question and needs to be answered by accounts staff. It's a yes/no answer, depends on a few different things.

Just a reminder. the ADSL2+ 6 months FREE sales ends tomorrow at 5pm.

It's NOT going to be extended.

Bill McArthur writes...

Just a reminder. the ADSL2+ 6 months FREE sales ends tomorrow at 5pm.

tick toc...

how sad :(

i got an "ADSL2 > Rejected > Incompatible infrastructure" email today.

looks like i'll be sticking with my adsl1 for a while.

Sorry to hear that. We don't like that either as we lose a sale. Sounds like a Rim maybe.

Worse case you can get 8M. If your on a Rim, that would max at 3M. Still fast.

For the WA people we will extend to 11pm.

Bill McArthur writes...

Just a reminder. the ADSL2+ 6 months FREE sales ends tomorrow at 5pm.

It's NOT going to be extended.

+ 1 day?

Pleasure Paulie writes...

+ 1 day?
Indeed, there's still a big red box advertising the offer on their front page.

Tesseract writes...

Indeed, there's still a big red box advertising the offer on their front page.

As I said. It should be called "the never ending sale". If you're going to not end it, just say "limited time only" not have a dynamic date which changes when the previous one has expired.

Kids!...It's done and dusted.

Good idea putting the Money Award on the front page :)

Kids!...It's done and dusted.

Just got in in time, my exchange was enabled on the 11th :-)

John Becker writes...

Filled out the online order form for ADSL2+ bundled with a new home phone line.

Received a confirmation email at 11:10 am with my order number.

Received an SMS at 3:20 pm advising of date due for completion, 21/5/07.

Received an email at 3:25 advising same details as the SMS.

Just sit back and wait now I guess.

My fax rang at about 10.30 am today, right on schedule for the 21st ETA. About 1/2 hour later a Telstra tech came to the door, asked me if my fax was plugged into the line, I told him yes(I couldn't answer it as there's no handset on that line), he said "excellent your lines working then" and took off.

I plugged in the modem and it sync'd at 10mbs. Had to take off on site for the afternoon and got back in at about 4.30. Hadn't heard anything from Comcen so I thought I'd give them a call, even though it wasn't critical that ADSL be working today. Got through straight away and asked the guy what my user name and password would be. He said it would be in my original order confirmation email and waited on the phone while I checked, yep it was there from 2 weeks ago. Said thanks and went off to configure the modem. Didn't authenticate so I thought I better read the instructions on the website.

Ok so I need to know my new phone number to use for my username to authenticate. Rang up Comcen again and had to wait about 10 minutes this time, rep looked up my phone number and off I went again.

Still no go and I thought they didn't seem too busy last time I rang so I'll ring again since I've been messing with it for 1/2 hour anyway. Spoke to a guy in orders straight away to check if the ADSL and phone accounts had been activated at the same time. He asked if the phone line was all good, told him yep, and he said he'd activate the adsl straight away and sms me username and password. SMS came through 5 minutes later with my phone number as username and some random password. Put those in and away we went. These details probably would've came through to me tomorrow or in due course, but I thougt it was worth a phone call and it was.

Started a 350 meg download from Easynews and it came down at exactly 1Meg a second, almost exactly the same speed as my Bigpond cable. While I've got the 2 connections active I'm gonna do some comparative speed and ping tests and post them in the appropriate forum.

Righto I give up, is the default user email address automatically setup on account activation or do you have to create it? And which password do you use, the one you nominated originally on application or the one sent through on account activation? Other wise everything is running sweet.

John Becker writes...

Righto I give up, is the default user email address automatically setup on account activation or do you have to create it? And which password do you use, the one you nominated originally on application or the one sent through on account activation? Other wise everything is running sweet.

Remember it wont work for 48 hours your account. You should use the password for the account name you setup while signing up. The username you get for your modem (telephone number) should be different. I rang up and made them to the same so I do not forget :)

Login to "my account" works but login to webmail doesn't. Not sure if they should both be working by now.

Send orders@ an email and CC me billmc@ and we'll look into this for you. Please put all your account details in the email.

Unfortunately it was confirmed again that there is no port.

Why Optus refuses to add more port there?

Shot off an email to support and they fixed it almost immediately, something at their end. Email all fine now. Good job.

semiold writes...

Why Optus refuses to add more port there?

I don't think it's a case of them refusing. Just they have to weight the pro'$ and con'$ of adding new exchanges or adding more ports to current exchanges.

Someone's going to be unhappy somewhere. I've also see some exchanges sellout very quickly. One exchange did 300+ in 1 month. That's a busy exchange.

Is the offer still on? and is it free for the first 6 months or other ways to get the money back?

doubt it! lol.. I think the current offer is 6 Months free line rental :P

Mr.Gomo writes...

doubt it! lol.. I think the current offer is 6 Months free line rental :P

yeah it's line rental thats free.. was the previous offer free broadband monthly fee?