Whirlpool

Welcome to the Spin Internet Official FAQ thread.

This is the place to ask a question & get a response from our reps.

It is also the place to check for current specials & deals for whirlpool users.

We would like to keep this as a one question, one answer thread.

If you would like responses from other whirlpool users & to discuss something please create your own thread.

If you have a question check here first: www2.spin.net.au/support/faq
If you can't find the answer just post the question here.

SPIN ADSL2+ Easter Special

For a limited time only!

When you combine any bundled Spin ADSL2+ Broadband plan with Spin Telephone.

Get 6 months FREE of ADSL2+ with FREE activation on a 24 month contract!

Get 3 months FREE of ADSL2+ with FREE activation on a 12 month contract!

Offer details about the offer:

Free months on an ADSL2+ with phone bundle only.
Free activation on 12 or 24 month contract.
The offer will last two weeks ending 13 April 2007 at 5pm.
This offer can not be combined with any other offers.
The offer doesn’t include line rental or call costs.
This offer is effective from noon, March 29th. Orders preceding this are not eligible to the offer.
Standard terms and conditions apply.

For plan details & to sign up visit: www2.spin.net.au/products/adsl2

What is a Download?

What is a Download?

We get this question alot in sales. Many people think a download is only something like a song or movie clip or software update.

A download is actually any information that is sent to your computer from the internet.

For example if you look at a newspaper site a temporary copy of the page with its text & pictures is downloaded to your computer.

This page may only be 1 (mb) megabyte in size but it counts towards your loadload limit for your plan which maybe 500 mb per month for example

Tim G writes...

Welcome to the Spin Internet Official FAQ thread

Ok, does this mean that Whirlpool is considered an OFFICAL support medium now? Some ISP's consider it as such while others don't so it would be nice to clear this up and to outline the things that will and won't be resolved here Vs the more traditional support channels.

No not official but this is the best place to ask a question if you use whirlpool.

Our official support is always going to support@spin.net.au because we can track the question or call us on 1300 300 324

I see this as the sort of place mainly new users can go to get answer to a question such as the downloading one I did. We get a lot of calls with questions that to experienced users are obvious but to new users it is a mystery.

Just gives them a place they can ask it & we can reply when we get a chance.

Tim G writes...

No not official but this is the best place to ask a question if you use whirlpool.

Good to know as many people seem to be treating Whirlpool as a substitute to the normal support methods instead of a supplement to them.

hey tim

any chance of getting the easter special?

i submiited my app with comcen last saturday.

Hi Tim,

I wonder if the broadband is available in Hobart, TAS - Sandy Bay.

Right now I'm getting sick about Dodo after I gave up using BigPond. There are 23 days since I've paid for ADSL and the service is showed as installed since 1 week ago. During this week I couldn't get a connection; I've called the technical support countless times, the problem is escalated each time and Telstra technicians are doing almost nothing (they tell Dodo that they found something and fixed it, Dodo calls me and we're going through the same routine again and again and the problem goes to another technician ... and so on ... and again, and again ... and I'm still waiting).

I don't know why nobody seem to care about customers?
A new customer is not important??

So - my intention is to find a better ISP and to become a good customer.

HI,
Which broadband are you asking about?

ADSL1 would be available if you have been using another provider for it, you can get upto 1500 with Spin/Comcen.

As for adsl2 depends on if the exchange you go through has been updated.

I am sure Tim or someone will let you know shortly.

cheers

Don't Spin offer 8000/384 on ADSL1?

I'm looking for 8000/384.

enaiman writes...

I'm looking for 8000/384.

Yes, our ADSL go up to 8M.

ozzymac writes...

As for adsl2 depends on if the exchange you go through has been updated.

Just checked. I don't see Sandy Bay,TAS on our 3 month forecast. Sorry.

Yeeg Ptark writes...

Don't Spin offer 8000/384 on ADSL1?

yes they do and i see no mention of "not for Tas" as some other ISPs do.

the sandy bay exchange is adsl1 active i see(from adsl2exchanges web site) and probably has been for a long time. just go to spins main webpage and enter your phone number and it will tell you if you can get adsl if you are still concerned about that.

it is possible that telstra has run in to some problems with your connection i must say. it is a bit worrying that it is taking so long however.

heres a quick adsl2 exchange status in Tas for those interested.
www.adsl2exchanges.com.a...php?Location=TAS

hmm dont hold your breath for adsl2 here.

Thank you all for replies.

I just checked on spin.net page and it shows that ADSL is available at SandyBay Exchange ...
But ... I guess Bill McArthur knows better.

In this case I will try to see maybe Internode has something available.

enaiman writes...

guess Bill McArthur knows better.

Bill replied about adsl2 if you look again. internode are not going to be any different i would think. the only ISP looking at, it says "under investigation", for sandy bay is netspace. which doesnt mean it will be done anytime soon, if at all. you can also go search there own section on here to see how their Tas performance has been in the past if you decide to think waiting for them.

since you are after adsl1 and infact dodo have said you are "connected" there should be no problem churning to Spin.

dgodz writes...

Bill replied about adsl2 if you look again.

Yes. ADSL1 and ADSL2+ are 2 completely different products.

Any spin reps still at work at the moment, and can give me an update on the status of my ADSL2+ order?

enaiman writes...

I just checked on spin.net page and it shows that ADSL is available

HI,
What speed plan are you after?

As stated Adsl1 & Adsl2 are 2 different things.

Yes the Sandy Bay exchange is ADSL enabled but only for ADSL1.

And it wont matter what ISP you go to, it will still be the same.

cheers

ozzymac writes...

As for adsl2 depends on if the exchange you go through has been updated.

Optus do not service any residential customers in NT or TAS for adsl/adsl2+

Senn HeisR writes...

Optus do not service any residential customers in NT or TAS for adsl/adsl2+

so ? NOBODY does adsl2 on the sandy bay exchange. as for adsl1 then plenty of ISPs, including Comcen/Spin, DO. since its adsl1 that enaiman actually is interested in thats all that matters for him.

i also already gave a link showing the exchanges in Tas for adsl2 for anyone interested in that.

Senn HeisR writes...

Optus do not service

Whats optus got to do with what was asked?

cheers

ozzymac writes...

Whats optus got to do with what was asked?

I'm not sure, you brought it up here

forum-replies.cfm?t=711660#r10

i was providing an answer to this specifically, hence why i quoted it in my post above.

Tim G writes...

SPIN ADSL2+ Easter Special

For a limited time only!

How long will this offer last?

Im just waiting for new iiNet plans as my current plan with them doesnt satisfy me, if these new plans arent released by the end of this week i might move over to comcen

Another question, y are u guys advertising as "SPIN"? I know u guys have 2 different names, Comcen and Spinnet but wouldnt u title this thread as "Comcen Internet Official FAQ" as it says your a Comcen Rep?

Hi,

I have just signed up for Spin's ADSL service. I am on a MAC and was trying to set up the connection last night and kept getting an 'authentication failed' message each time I tried to connect. I'm using the Dynalink RTA1320 modem.

I have to say the detail of set-up instructions supplied were disappointing, almost non-existent. Theres not much help on the Spin website either.

Can anyone help?

Thank you very much for your replies. You were very helpful.
I'm really thinking to go to Spin/Comcen. I don't know if I can qualify for something like "Transfer" or "Rapid Transfer" ... so far I haven't received even a single bit through my modem (the line is still dead), they are out of terms (21 days passed) and I am not on any plan (the choice was : no plan).
I hope I can qualify for a "Rapid Transfer" and my Internet connection to be active ... someday.

Im currently on ADSL1 with iiNet and id like to move to ADSL2+ with Comcen, is a churn possible?

Ive also got my phone bundled with iinet and i wanna move that over to comcen too

what will my downtime be of phone and internet?

TracidTrax writes...

Im currently on ADSL1 with iiNet and id like to move to ADSL2+ with Comcen, is a churn possible?

Ive also got my phone bundled with iinet and i wanna move that over to comcen too

what will my downtime be of phone and internet?

I'm assuming just like anyone else changing from another ADSL1 ISP, it will be about 15 mins downtime whilst the technician switches you over to a port capable of taking ADSL2 at the exchange.

Nobody is answering to phone calls at Comcen or Spin? I tried to contact the customer service and for both companies the 1300.. numbers are ringing and ringing ... ?

We are answering them - trust me this is the first chance I have had to look at anything outside of our website today. We are busy which is good but we also have new support staff & a couple of part timers in today so you should be able to get thru to us okay. Which number were you calling?

TracidTrax writes...

How long will this offer last?

The offer is until April 13th 2007 at 5pm - 1700hrs ( Sydney Time )

I know I am being smart but I don't want any confusion

Charlie Michael writes...

Can anyone help?

Best thing to do is call support on 1300 300 324 when you are in front of your computer

Don't bother ringing, I have tried for 3 days to ring Spin and the phone rings and rings, 15+ minutes each time! If your going to make someone hold forever don't play the same repetitive iBurst commercial it drives people nuts and they not only hang up but give up on your service... After all I'm only returning your call to me!

Gumby No Talent writes...

After all I'm only returning your call to me!

Send me a WHIM with your account details and I'll have someone give you a call back.

We had a few busy periods over the last few days but, it's hasn't been that busy.

You have my details and have tried to call me on my phone, several times unfortunately I'm not always near my phone and the server room has poor reception so I miss a lot of calls. I have sent an email and been given a job number...

But really when you leave no other means of contacting your sales staff about a sale other than to call a 1300 number that is saturated with calls, I'd hate to be wanting support for an outage! My complaints isn't against your staff, they have been excellent, the problem is getting in contact with one... you need more coverage. But if this is how a potential customer is treated makes me think twice about becoming a paying customer!

Degrees Cel©ius writes...

I'm assuming just like anyone else changing from another ADSL1 ISP, it will be about 15 mins downtime whilst the technician switches you over to a port capable of taking ADSL2 at the exchange.

umm i just rang support and they told me i need to disconnect my service with iiNet 1st and provisioning can take up to 2 weeks, wtf?

y is that i cant stay with iiNet right up until the point where my ADSL2+ is activated with comcen?

Hi,

I think there's a miscommunication somewhere. If you call 1300 303 375 and press the sales option you'll speak to a sales person shortly 1-2 minute tops. I actual have the sales que on my phone and if the sales guy are busy I'll pick up if it rings more than a minute. The sales line has been very quite all day today.

I'm glad we're trying to call you and sorry you can't get near your phone. I'll try and find out who's calling you so I can maybe pass on the info via WHIM.

If your calling SALES and waiting 15mins your not calling us. Try the above number.

TracidTrax writes...

umm i just rang support and they told me i need to disconnect my service with iiNet 1st and provisioning can take up to 2 weeks

If you are on a ADSL2+ with Iinet or TPG for that matter You'll need to disconnect because they're on SS (spectrum sharing).

If your on ADSL1 with anyone and looking to go on ADSL2+ your looking at the regular provisioning times for ADSL2+. The downtime is the normal 15 minutes to a hour.

Bill McArthur writes...

If you are on a ADSL2+ with Iinet or TPG for that matter You'll need to disconnect because they're on SS (spectrum sharing).

Ah that's right. iinet use CHIME don't they?

Bill McArthur writes...

If you are on a ADSL2+ with Iinet or TPG for that matter You'll need to disconnect because they're on SS (spectrum sharing).

If your on ADSL1 with anyone and looking to go on ADSL2+ your looking at the regular provisioning times for ADSL2+. The downtime is the normal 15 minutes to a hour.

Thanks for clearing that up Bill

One other question, ive got my phone bundled with iiNet too and i wanna switch that over to comcen too, how long will it take Comcen to reactive my phone line?

All good now, sales person rang back and connected kodos spin, much better than telstra.

To all those that said 2 minutes I have PABX logs from work if your interested.

TracidTrax writes...

how long will it take Comcen to reactive my phone line?

The phone & the adsl2+ are done on the same day. Bit different to adsl1 & phone that are done on different days

Who do Spin use as their ADSL 2 port wholesaler?

Pleasure Paulie writes...

Who do Spin use as their ADSL 2 port wholesaler?

Not sure but the rumour is optus - doesn't really matter because the adsl2+ wholesaler is only one factor in the connection.
Send an email to spin & they can do a number check. The checker on the website only tells you if the exchange is set up. You mentioned in another thread that optus had just got to your exchange so it may have not updated on their website yet.

I have a question I signed up with spin about 1 1/2 weeks ago. for ADSL 1 and phone bundle
got a call saying its all active check on the website and my account has been active.
Problem is that i plug my phone in and its dead no sound nothing same for modem as well.
I think it is the connection from the box on the side of the house to the plug in the wall
does spin have to oder a guy to come fix this or do i have to ring telstra ?

thanks

www.adsl2exchanges.com.au says I can get Spin, but the Spin website says my phone number isn't enabled for ADSL2. Which is more accurate for making an application?

craigyj writes...

www.adsl2exchanges.com.au says I can get Spin, but the Spin website says my phone number isn't enabled for ADSL2. Which is more accurate for making an application?

From the looks of things, not their website :)

conrad0021 writes...

Problem is that i plug my phone in and its dead no sound nothing same for modem as well.

Please call support on 1300 300 324 - there is no way we can help you on whirlpool with a problem like this - we need you details to check the service.

The website hasn't been updated over the weekend because the programmers have been eating easter eggs - email your number to sales@spin.net.au & we can check it for you. Having your exchange set up is only the first step in checking a location.

i still can't find the link on your site to check an order status.I first applied on march 6th with spin but of course iinet had to f^%&k around with disconnecting m old service.
anyway i really need to find out exactly when my service will be connected.last i heard it was april 13th.will i be using the original name/password i applied with?

On the Broadband Choice page for Spin ADSL2+ it says:

"Data from peered sources does not count towards plan usage"

Can a Spin rep confirm this is correct for ADSL2+ services, or is this an oversight that has been carried across from the ADSL1 page?

If true, I think Spin must be the first ISP to offer free PIPE on ADSL2+.

Findecáno Silimaurë writes...

I think Spin must be the first ISP to offer free PIPE on ADSL2+.

The adsl2+ connects from the home to the exchange after that you are on our system & the same conditions apply as they do for adsl1 - which means free pipe traffic.

DTK.LAMF writes...

the link on your site to check an order status

It hasn't been added to the new site yet - a couple of other features have got priority.
Call support on 1300 300 324 & they can check the status of your order

Can I fax the direct debit form back or do I have to post it.

Howdy,

Fax is fine, just send it to 1300 300 374

James

Findecáno Silimaurë writes...

Can a Spin rep confirm this is correct for ADSL2+ services, or is this an oversight that has been carried across from the ADSL1 page?

This ones an oversight unfortunately, I'll get our sales guys to fix this up come next week.

James_M writes...

Fax is fine, just send it to 1300 300 374


Cheers James

All i will say is get away from DODO as fast as you can mate...

can i churn from adsl 1 to adsl2+ with bundle phone option? im a disgusted wild it user

and do they shape on p2p?

for the $26.95 line rental plan, is there any hidden charges?

like i know ecomtel has this $5 surcharge if u make less $15 calls a month.

So for ecomtel: 0 calls = $29.95 + $5 = $34.95
forum-replies.cfm?t=715032#r3

comcen/spin doesnt have this similar thing right?? I've read the T & C, it doesnt state it but im double checking just to make sure

Hi

i was just on the spin website and my exchange of broadmeadows is enabelled, but it says port= amber?

what does that mean??

skulless writes...

and do they shape on p2p?

i think it was Bill who officially said some time ago that they did not do anything like that and i am pretty sure if they did you would see people complaining about it. :)

dgodz writes...

i think it was Bill who officially said some time ago that they did not do anything

I remember reading somewhere that Con said that as well. So more the better! Yep, agreed. If Comcen shaped P2P they would have been pissed all over; especially on a forum of P2P users :D:D

Pleasure Paulie writes...

I remember reading somewhere that Con said that as well.

hmm maybe it was Con. it was a while a go. :)

If Comcen shaped P2P they would have been pissed all over; especially on a forum of P2P users :D:D

you only have to look at the feedback other ISPs get to see that.

well to me or everyone is that, if you are paying for a limited service, you shouldnt be shape, because there's a limit of how many you can dl per month anyway, so that wouldnt hurt their network that badly

murda writes...

i was just on the spin website and my exchange of broadmeadows is enabelled, but it says port= amber?

Do not wait, signup now. Ports are limited!

lol i am already to late, bloody really pissed off now as i am really getting tired of this dail up lol.

And from what i have been reading about spin on here they seem to be doing a good job, unlike my last isp..

Any idea on when or if they will be having any more port`s for the broadmeadow`s exchange??

murda writes...

Any idea on when or if they will be having any more port`s for the broadmeadow`s exchange??

forum-replies.cfm?t=717836&p=2#r23

murda writes...

Any idea on when or if they will be having any more port`s for the broadmeadow`s exchange??

ADSL2+ ports have recently run out there as mentioned - the lastest update only has it planned for upgrade but no date yet

We should be able provide regular adsl there with 1500k or 8000k - not adsl2+ but a big step up from dial up

Does a 3rd party/ external Usage Meter for Comcen/Spin exist?

I'm currently with WildIT, and trying t get out of my ADSL contract with them at the moment.

Couple questions, .. I want to goto ADSL2+ with phone bundle, .. with that I cant churn can I? I have to cancel my existing service and then apply with Spin? .. Whats the approx downtime/turnaround?

Cheers

Damo

CoffinRX2 writes...

Couple questions, .. I want to goto ADSL2+ with phone bundle, .. with that I cant churn can I? I have to cancel my existing service and then apply with Spin? .. Whats the approx downtime/turnaround?

I would not cancel anything at this point until someone can advise if you can churn from standard ADSL to ADSL2+.

CoffinRX2 writes...

I want to goto ADSL2+ with phone bundle, .. with that I cant churn can I? I have to cancel my existing service and then apply with Spin? .. Whats the approx downtime/turnaround?

Your safest bet would be to either get Spin to Check availability of ports at the exchange you are connected to prior to cancelling your service with Wild, the other alternative might be however to just select an ADSL1 Bundle with Spin , as that will be a straight churn of both your phone and DSL with no real downtime, you could then upgrade to an ADSL2 plan later down the track once you have confirmation of the availability of ports at your exchange. Just make sure you get your wholesale account number for your phone service if you are with Wild for your Phone as well, as the Spin guys will need this to bring your phone across.

Cheers guys, ... from what i can tell there are ADSL2+ ports on my exchange available.

Do spin do a contract free ADSL1? .. maybe churn over then goto ADSL2+ after a month or so? .... just awaiting TIO ruling to see if I can get away from this WildIT Mess

CoffinRX2 writes...

Do spin do a contract free ADSL1?

Yes they do, as opposed to ALL ADSL2+ plans being a 12 or 24 month contract.

CoffinRX2 writes...

Do spin do a contract free ADSL1? .. maybe churn over then goto ADSL2+ after a month or so?

You can churn to ADSL 1 for free depending on your chosen contract period. However, if you then try to move to ADSL 2 with them, you may still be subject to connection charges etc depending on what deal Comcen have at the time. Somebody else asked the same question a few days ago, and one of the Reps basically said it's probably better to hold off until you want to move over to ADSL 2. Unless you're really desperate to leave WILD..But there would be no advantage froming from Comcen DSL 1 to Comcen DSL 2.

I got my out verbally and in writing today that I can leave WildIT penalty free.

just signed up to ADSL2+ with a phone bundle today!

looking forward to the spin experience

Damo!

CoffinRX2 writes...

looking forward to the spin experience

Excellant - shouldn't be long - out of interest how is the state of your wild connection - still working okay or are we going to see a lot of wild users jump ship?

Anybody having trouble checking their usage?

Can't perform query on database. Error: Table 'traf_stats.Summary052007' doesn't exist .....

Pleasure Paulie writes...

Anybody having trouble checking their usage?

I'm not having any issues with mine.

i just got on to spin adsl2+ today and can't seem to login to my account on the spin website. is this the issue you are having with checking your usage? if so then i am in the same boat. does anyone know if this is a common problem for new customers and if so will it resolve itself or is there something i need to do?

jonathanm1 writes...

i just got on to spin adsl2+ today and can't seem to login to my account on the spin website.

Takes 48 hours. Since its weekend, wait till monday I would assume. Cheers.

thanks pleasure paulie

jonathanm1 writes...

a common problem for new customers

Call them monday afternoon if its not working - I never call any call centre on a monday morning because they are always flooded with the "life threatening" events from the weekend.

When is Heidelberg in melbourne getting some more adsl2+ ports.

I am looking around at a few places & getting adsl2+ at home is a factor. I can make do with iburst in the short term.

HI Spin,

I just signed up. Been with Optus for 7 years and no problems it just doesn't suit my needs anymore.

I hope you guys look after me. I will be a loyal customer if you guys do. :)

Cheers

Willo

needitfixed.net writes...

I am looking around at a few places & getting adsl2+ at home is a factor. I can make do with iburst in the short term.

Wouldn't 8MB ADSL be far greater value than a wireless product?

Pleasure Paulie writes...

Wouldn't 8MB ADSL be far greater value than a wireless product?

You bet from a speed & download point of view but until I find a good place to live I am more than happy with the iburst - its a good connection & fast enough for surfing & emails & uploading new webpages.

I got off the train from sydney two weeks ago & had a connection as soon as I unpacked at the hotel.

I am asking because this suburb has been set up but run out of ports - there are a couple of exchanges where others have grabbed it all.

I am currently with Iprimus and my plan expires in June. I am interested in the Spin phone bundle plan. Can you please check if I can get ADSL2? exchange is Eight Mile Plains.

Also, will you be introducing any phone capped plans in future? this is the only thing lacking as Iprimus has it and it works well. It's just that their 40G plan is a bit pricey.

sue78 writes...

I am currently with Iprimus and my plan expires in June. I am interested in the Spin phone bundle plan. Can you please check if I can get ADSL2? exchange is Eight Mile Plains.

www2.comcen.com.au/products/adsl2/caniget

Also, will you be introducing any phone capped plans in future? this is the only thing lacking as Iprimus has it and it works well. It's just that their 40G plan is a bit pricey.

Although that does not suit my needs, that would not be a bad "addition" to their product offering. Optus have a good one with their $49 including rental now.

I'm curious as to why you charge a monthly fee for a static IP address. I would certainly understand a one-off administrative fee for setting up the mapping, but does a static allocation really cost you money on an ongoing basis?

sue78 writes...

Also, will you be introducing any phone capped plans in future?

We currently offer caps as low as $1.98 on a 2 hour STD call. Not bad I think.

If you mean a pay one monthly price and get lots calls? We are thinking about it. We only got into phones recently...baby steps...8-)

Tesseract writes...

I'm curious as to why you charge a monthly fee for a static IP address.

Were in business and trying to make money? WELL...it's the truth!

Honestly, your IP wouldn't change that much. If someone wants it locked because of a business reason than they'll pay for that. I believe our rates are pretty good so all in all it equals out.

Tesseract writes...

I'm curious as to why you charge a monthly fee for a static IP address.

Many ISP's charge money for such facilities now. It does cost them money (which is why Westnet started charging for it). At the end of the day, most people do not need it so its silly to offer it for free. Most ISP's who offer it free are charging more for their service, so you're paying for it anyway.

Bill McArthur writes...

Were in business and trying to make money? WELL...it's the truth!

OK, yeah, that's the obvious answer. The answer I was looking for, though, has to do with how you are able to stay competitive while doing so. Why can't a competitor offer the same service as you, but with no monthly fee for a static IP address, and lure away your business customers? In other words, what is the cause of the apparently unavoidable cost of statically allocating IP addresses, which needs to be passed on to customers in one way or another?

Honestly, your IP wouldn't change that much.

That's exactly why it doesn't seem like it should be costly to make the allocation completely static. My computer sends and receives some amount of data practically 24/7, so no one else can use my IP address anyway.

I am in no way disputing that there is a real cost, I'd just like to understand where it comes from.

Tesseract writes...

Why can't a competitor offer the same service as you, but with no monthly fee for a static IP address, and lure away your business customers?

Well, they probably could. But would the majority of mums and dads and general users percieve that as a value added to their extended product? I doubt it.. Why chuck something in for free when it won't inspire majority of their target market to consume their service anyway.

I think it all comes down to capitilism. If people will pay it, why would you not charge for it? "Business" in its true context exists for profits. They do not provide quality service, value added features so they can sleep well at night. Its to create customer loyalty so you will stay with them and give them your money, nothing else!

Tesseract writes...

Why can't a competitor offer the same service as you, but with no monthly fee for a static IP address, and lure away your business customers?

They do it with smoke & mirrors - offer everyone a free Static IP which most of them don't need & bump the cost of the static IP into the monthly fee.

Spin try to be up front with the costs. This is this much that is taht much. A static IP which few people really have need for is this much.

Whenever an internet company offers a "free" service check out the other costs - you are paying for it somewhere.

Hi, i am wondering if spin throttle p2p like azerues etc?? I am with exetel now and they throttle it...really annoying.

jaskel writes...

i am wondering if spin throttle p2p

this has been asked so many times its not funny. a little bit of reading through other threads would have told you NO the do NOT.

I just joined Spin last month. When I log on "my account" at spin website, I can have a look on my daily internet usage for the total usage as well as its daily breakdown. However, for telephone service, there is no facilities to view my daily phone usage (e.g when and how many times i make a phone call). Is it possible to get this data of of my telephone service?

This is just about done and should be online in the next month.

Bill McArthur writes...

This is just about done and should be online in the next month.

Must.... not.... crack.... joke.... about.... monday.... ;)

is there a fair go policy with the unlimited uploads?

Hey Spin,

I applied just before your 6 month free offer ran out. I got an email today stating my ADSL2 application was rejected that my phone line wasn't compatible.

Why???

I'm on Optus Cable at the moment although I actually applied for a bundle with telephone and as part of the my home service was supposed to be ported across to you. I have both telstra (copper) and Optus (Cable) connected to my house although the copper service is just not active due to going to cable some years ago.

Doesn't seem right? Seems like you tried to activate ADSL2 on my line before getting my line reactivated and ported across.

What the.............

Willo

Willo writes...

my phone line wasn't compatible.

I actually applied for a bundle with telephone

copper service is just not active due to going to cable some years ago.

So you applied for it on the copper pair? is this copper all the way to the exchange?
or do you have more than 1 line there.

Der Schlossadler writes...

So you applied for it on the copper pair? is this copper all the way to the exchange?
or do you have more than 1 line there.

I used to have an active Telstra line when I brought my house. I then ported over to Optus some time later.

All infrastructure is still available and connected to my house.

Willo writes...

I actually applied for a bundle with telephone

this may be why you were rejected. you need to have a copper pair to have both phone and adsl2. if you only have a single copper then you can only have just phone(adls1 will work with this) or just just adsl2 or you would need to have another copper line installed. i seem to remember one of the reps saying an application would be rejected rather than putting in an order for a second copper to be installed and you being hit with an unsuspected big bill.

I have both telstra (copper) and Optus (Cable) connected to my house

the optus cable is totally irrelevant to adsl2. its your copper lines that matter.

i suggest calling Spin and asking them directly what the issue is so you will know what the problem was and what options you have.

You only need the other copper line when you are not bundling.

Rang Spin and all is good.

How does the ADSL 2+ 40/40 GB? peak/offpeak plan work. What happens if say I use up 40GB peak time, but only 20GB off peak time? will i be shaped 24/7 for that month?

asim1701 writes...

How does the ADSL 2+ 40/40 GB? peak/offpeak plan work. What happens if say I use up 40GB peak time, but only 20GB off peak time? will i be shaped 24/7 for that month?

You will be shaped during peak, unshaped during off peak.

Pleasure Paulie writes...

You will be shaped during peak, unshaped during off peak.

That's not what they are doing for me, I'm constantly shaped after having downloaded my 5gb peak quota.

spludgey writes...

That's not what they are doing for me, I'm constantly shaped after having downloaded my 5gb peak quota.

Well.. I wouldn't exactly say their "current" systems are working as they should. Quota updates sometimes take over a day.

ive noticed their usage page updating really slow, can take up to 24 hours

James_M writes...

This ones an oversight unfortunately, I'll get our sales guys to fix this up come next week.

Better remind them again -- the Spin ADSL2+ page on BC still says "Data from peered sources does not count towards plan usage".

I'm getting terrible speeds ( <dial-up) on ADSL2+. All my modem settings are the way that spin told me and the speeds my modem tells me I'm on aren't too shabby either:
Upload: 585 Kbps.
Download: 7895 Kbps.
The only errors I'm getting are VoIP related.

06/03/2007 00:58:28 REGISTER[239259]: 200 Auth Failed for CSeq 8
06/03/2007 00:58:27 REGISTER[239259]: 401 Unauthorized for CSeq 7
06/03/2007 00:58:11 REGISTER[61289869484]: 200 OK for CSeq 8
06/03/2007 00:58:10 REGISTER[61289869484]: 401 Unauthorized for CSeq 7
06/03/2007 00:53:56 REGISTER[239259]: 200 Auth Failed for CSeq 6
06/03/2007 00:53:56 REGISTER[239259]: 401 Unauthorized for CSeq 5
06/03/2007 00:53:44 REGISTER[61289869484]: 200 OK for CSeq 6
06/03/2007 00:53:44 REGISTER[61289869484]: 401 Unauthorized for CSeq 5
06/03/2007 00:49:24 REGISTER[239259]: 200 Auth Failed for CSeq 4
06/03/2007 00:49:23 REGISTER[239259]: 401 Unauthorized for CSeq 3


Am I right to assume that this means that it must be Spin's fault?
The speeds were great until I got shaped last month and now they are terrible. A lot of websites time out after 5 minutes and refuse to load.
Not very happy.

Have t