Whirlpool

I churned over to AAPT from Westnet and so far (2 weeks in) I have been very happy with the customer service, and speeds that I have been getting.

I'm on an unlimited business plan through an IProvide agent, and so far its been great.

I pay $99 and I have to say its the best value I've found.

So far I've downloaded a whole heap (my 1TB fileserver died just before Christmas, it wasn't important as it only had TV shows etc... on it, so I'm slowly getting all those back, I've been averaging 4GB per day over the last 18 days.

Thanks AAPT IProvide for the great connection.

PS if anyone wants to join, its called Speednet Express Unlimited, and unfortunately it is a business only connection - so you need an ABN.

Also like to say a big thanks to Anton from IProvide Provisioning who helped with some teething problems with Telstra.

Kind Regards,

Kurt Mirow

ThunderbirdComputing writes...

I've been averaging 4GB per day over the last 18 days.

*cries* why cant i do that!

Im glad your happy with the service ^_^

ThunderbirdComputing writes...

unfortunately it is a business only connection - so you need an ABN.

Oh dont you worry about that, ABN's are easy to get nowadays. Im more concerned about cost, because Im tight with the little money I have. Still, hooray for aapt!

mm, wish i had the extra 50 dollars a month to get that.

Troz

hmmmm i think i migth have to get my self a ABN.........

have to get more info about these ABN ;)

question, when you say unlimited, do you mean truely unlimited as in you won't get throttled at any stage?

Troz

That is correct, truly unlimited, no bandwidth throltling, etc...

And the best thing too is that its using AAPT's business grade network, not the residential grade stuff like their home plans.

I wish AAPT mentioned there business plans on there website :(

whzzz28 writes...

I wish AAPT mentioned there business plans on there website :(

www.aaptbusiness.com.au/business/index.cfm

I believe the business plans are tailored to suit different requirements. Best to contact Business sales if you are genuinely interested.

Contact

Also contact your nearest AAPT IProvide partner - www.iprovide.com.au

ThunderbirdComputing writes...

I've been averaging 4GB per day over the last 18 days.

so what can you average at full speed for 24 hours
or 18 days ?

so did you have to bundle your telephone to get $99 a month
or just provide an abn number ?

looks good and cheap as im looking for the same thing same price with a half decent company

have got an ABN so yeh

only plans i can find on business grade

www.aaptbusiness.com.au/...bizbroadband.cfm

1500/256 kbps 15,000 MB*
*Speed reduces to 64k when MB limit has been reached in a calendar month.

Yorto writes...

only plans i can find on business grade

Which you'll find are carbon copies of the resedential service, and even run on the same network and include dynamic IPs.
If you contact the business side of things, or via an agent like the OP has, then you can get tailor made plans for your business, it may or may not be suitable, but in this case the OPs managed to find a really good deal by the sound of it!

D

I looked at this plan and ended up talking to Gary Henderson, Business Sales on Ph: 1800 221 239

Ask for the Business 1500/256 truly unlimited plan .

Don't let AAPT talk you into taking your phone if you are happy with your current landline provider.

Chief Procrastinator writes...

Don't let AAPT talk you into taking your phone if you are happy with your current landline provider.

I think that is the same for every single company ever. Dont let them talk you into something you dont want. Its just common sense

Chief Procrastinator writes...

looked at this plan and ended up talking to Gary Henderson, Business Sales on Ph: 1800 221 239

Ask for the Business 1500/256 truly unlimited plan .

so im guessing you got this plan for $99 a month with a ABN ?

Yorto writes...

so im guessing you got this plan for $99 a month with a ABN ?

As per the upper most post from the thread starter;

and unfortunately it is a business only connection - so you need an ABN.

Should answer that for you.

So if you have a ABN, you can get the business plan at your Home or does it have to be where your business is located.

Yorto writes...

so im guessing you got this plan for $99 a month with a ABN ?

I got an ABN in readiness (sole trader, non-GST reporting - 10 mins online!) but did not take up AAPT on their offer.

I wanted, at most, a six month contract. The best AAPT would do was a 12 month contract, but it took some serious negotiation to get to that...

All regards to Gary, though. He was extremely easy to talk to :-)

I've since signed up with another provider under the terms that I wanted.

(I've got a mate who has been with this plan for over 12 months ... he's very happy with it).

Chief Procrastinator writes...

I've since signed up with another provider under the terms that I wanted.


so who is this other provider
what terms were you after ?
still unlimited ? what are the details if you don't mind me asking ?

Breaka writes...

So if you have a ABN, you can get the business plan at your Home or does it have to be where your business is located.

All you need is the ABN. The location of the service does not matter.

Get an ABN (sole trader, non-gst reporting), in about 10 mins from here - it's free!:
www.abr.gov.au/ABR_BC

I would like to do this, but am worried about the ABN side of things.....I am not a business owner or anything...

Scottatron writes...

I would like to do this, but am worried about the ABN side of things.....I am not a business owner or anything...

As said, anyone can get an ABN. Signup as a contractor. There is no fee's and you will get an ABN.

What about the tax implications?

Scottatron writes...

What about the tax implications?

Dont sign up for GST, no gst related crap to fill in :)

You will however have to fill out a BAS(Business Activity Statement) each quater(unless you select anually reporting or something).
Basically setup the online BAS site, and enter $0.00 sales/income into it for that reporting period, and thats that done.

I dont believe it affects any other tax-related stuff.

D

a

brookton writes...

a

I would of said a+ :P

I actually cant find this plan on the aapt website

brookton writes...

I actually cant find this plan on the aapt website

If you re-read this thread, you will see why.
Come on, its only 2 pages.

DD32 writes...

I dont believe it affects any other tax-related stuff.

I'm not too firm on business law but from what I've heard, you can only run a business in a loss for so long before the tax department gets interested. Then again, because you have signed up as a sole trader, it might be different :-S

It's great to hear that you don't need to bundle as well :-)

Edit: From what I've read, you don't need to do a BAS if you don't register for GST :-)

nice :-)!!!!

antler writes...

Edit: From what I've read, you don't need to do a BAS if you don't register for GST :-)

You don't.
Technically if you sign up for the bare minimum as a sole trader, with no interest in running any sort of business front, you do not need to register for GST or do out a BAS statement.

The idea of a sole trader/contractor is that they are hired by business's as another business to perform a duty. Once they duty is done, there relationship is over.
Kinda like working part time at a place for a month then getting fired :P
Your don't however have to be a contractor to get a sole trader ABN. You can apply for an ABN without actually needing it.
Kinda useless to do though unless you do need it.

Where is the link to this exact plan on the AAPT website?

ChéGuevara writes...

Where is the link to this exact plan on the AAPT website?

This is not a plan-per-say. You have to ring up the AAPT's business division.

and on a 1500/256 plan, at full speed downloading for 24hours you should be able to obtain about 12 - 14 gig download in a day.

ChéGuevara writes...

Where is the link to this exact plan on the AAPT website?

>.< whats with the lack of people bothering to read the whole thread!
It's not -that- big.

Damn, unlimited 1500 sounds good to me... But the ABN thing is kinda fishy, dont want to get into government strife for milking the system just to get business broadband :P.. BTW anyone done this yet, using the free ABN thing.

SuBsTa writes...

BTW anyone done this yet, using the free ABN thing.

Im sure that many have. I *would* do it for the internet, but not for buying a car/truck when they have those *ABN holders only* deals.

Its $90ex GST bundled and $135ex unbundled. Minimum 12 month contract. Anyone in Small Business or Small Enterprise sales will be able to sign you up. No 8Mb equivalent is available.

Gaxx writes...

I *would* do it for the internet, but not for buying a car/truck when they have those *ABN holders only* deals.

I would think thats because of the GST component of the car deal. You would have to be registered for GST which means a quarterly statement/return. You can register for GST, and fill out a null activity statement every quarter.

But, wouldn't they like kick you off if you just sat there downloading 24/7 because of the unlimited quota.

There was a 40% maximum utilisation (192GB) clause however it is my understanding this has been removed. Can someone who has signed up recently confirm ?

ShannonPearce writes...

Its $90ex GST bundled

Very good value. Interesting to see if a 8 MB equivalent is release down the track.

ChéGuevara writes...

Very good value. Interesting to see if a 8 MB equivalent is release down the track.

probably cost $150 a month and then every one is gona have an ABN :P

Anyone know if AAPT has a 512/128 unlimited connection? If so any idea how much it costs? Any limits etc on the connection?

Will ring them up next week to confirm.

If you can get Unlimited 1500k on Business broadband im sure you could get 512k but you need an ABN and it will cost a bit more than Home 512k

WildFan writes...

Anyone know if AAPT has a 512/128 unlimited connection? If so any idea how much it costs? Any limits etc on the connection?

$71ex bundled, $90ex unbundled. Anyone in the SE sales team will be able to sign you up for this.

Quick question.... i rang aapt n asked to have my 1500 speed reduced to 512 to try to fix my constant drop outs, as i have now fixed my problem if think maybe, what is the quickest way to stop it from goin through ???? i rang them to organise it monday afternoon !!!

snoozey writes...

i rang them to organise it monday afternoon !!!

Call, back ask for cancel, if not just ask to be put back onto 1500 as their is no fee to upgrade :P

snoozey writes...

as i have now fixed my problem if think maybe,

You don't sound too sure. :)
What was the problem?

i just rang AAPT on 13 88 88 and spoke to a guy and he said theres no plans that are unlimited even for businesses...

i tried that 1800 number but i got a bunch of noises like it was a fax number

aaptbusiness.com.au/busi...tactusfooterlink

lance writes...

i just rang AAPT on 13 88 88 and spoke to a guy and he said theres no plans that are unlimited even for businesses...

Who did you speak to ?

ShannonPearce writes...

Who did you speak to ?

Not sure the guy was being a bit of a dick though... i told him can i speak to that Gary Henderson and he's like im telling u theres no unlimited plans only shaped

lance writes...

i just rang AAPT on 13 88 88 and spoke to a guy and he said theres no plans that are unlimited even for businesses...

You have been misinformed. Plus this is the phone number for residential :)

Give business a call on 133817

Michael

You need to ask for "Small Enterprise" rather than "Small Business" as SB have a very limited product set.

How many people can confirm this plan?

Also what is the easiest way to get onto this plan, i have a small business, i just don't want to be given the run around, calling 10 different numbers speaking to people that one person says exists, while others say don't and not having any idea of the own products their company sells!

Joey Joe Joe Junior Shabadoo writes...

Also what is the easiest way to get onto this plan,

You've been given the number and who/what to ask for in the 2 previous posts.

while others say don't and not having any idea of the own products their company sells!

Residential and Business are seperate I believe.

I just called AAPT with the intention of signing up to this plan, but I was told the $99 price is only if you bundle a phone service as well, the unbundled price for this plan is $148.50. I called the 133817 number and spoke to Ron.

dogstar writes...

but I was told the $99 price is only if you bundle a phone service as well, the unbundled price for this plan is $148.50.

Sounds cheap to me. :)

If I did not know about the $99 unbundled price I'd agree with you ;)

I'm going to try calling an IProvide partner, but having looked through their website at www.iprovide.com.au I can't find a list of partners anywhere.

edit: Also the main phones on their contact page are ringing out.

thinking of churning to AAPT just for this plan, what is the status on it?

I've got an ABN and haven't been operating any sales for at least a year, I gave up for a rest while I took on some extra real work.

anyone on the AAPT plan able to take a speed test and post results here? thanks!

I'm in the process of signing up to this plan. I'm also interested in seeing some speed tests, although I'm confident the results will be good as it is a business grade network.

Gave them a call and they said best they can do is $135/month with $86 churn fee on 12 months contract if I don't bundle my phone. More haggling needed?

cynix writes...

More haggling needed?

Yes!

Also, don't take the phone bundle if you don't want to.

As for churn costs - it's up to you, but I think $86 is very cheap to get a truly unlimited service :-)

cynix writes...

Gave them a call and they said best they can do is $135/month with $86 churn fee on 12 months contract if I don't bundle my phone. More haggling needed?

Remember these prices do NOT include GST.

I wanna join it but i dont know about the whole ABN number thing!

i wanna join too but what is the price if i DONT bundle with my landline phone? is it $135 or $99??

The Speednet Express products are offered by AAPT as a premium business broadband product. You can purchase these either through AAPT, or from our partner IProvide (who actually specialise in business VOIP, and simply resell this to compliment their product range).

If you are interested in the unlimited products, the only way to confirm pricing is actually to speak with our business sales teams. As all of the reps on this forum are either faults or technical support staff, none of us are privy to the exact pricing used for these premium products.

A very very basic product specification list can be found here: www.aaptbusiness.com.au/....cfm?o=113&tab=3 however, our business sales team really is the best point of reference in order to have your questions answered.

There is a bit more haggling you can do there. What I personally did though was to go with the bundle, which is $99 for ADSL and $30.95 line rental.

Since line rental cost me $19.95 through Telstra, I just see it as paying $19.95 line rental and $110 for the ADSL plan, which is still pretty good value. ;)

Ron doesn't seem willing to do a better price for me. Are the IProvide agents easier to negotiate with? Is there a list of IProvide agents and their contact info somewhere?

IProvide Agents can't negotiate on price, plus $99 or $150 is still pretty cheap for unlimited 1.5Mbit ADSL.

I had actually negotiated a great business phone plan with AAPT about 12 months earlier, so I was already with AAPT for my phones, plus yeah, if you look at any of their business phone plans they are very competitive on calls, and well line rental is a little more expensive, but depends on what your average phone spend is with them.

when looking at comparing AAPT Small Business Rebill plans to Telstra business phone plans, you can save between 20 and 50% on your monthly bill.

But really, what ever way you look at it, for a small business using a business grade internet product I challenge any of you to find comparable product from a Top 4 Telco provider.

So far since I started using it @ 21 December 06, I've downloaded 212GB.

It is a definite product and is great value, I wouldn't recommend it to everyone, obviously because it is a business product, but for those small businesses out there, it is certainly a great Internet product and much better than my old Westnet plan. I now save $15 per month and get a lot more bandwidth to chew through.

Kind Regards,

Kurt Mirow

Quick question, what the price on speed change.. i went from 1500 down to 512 to fix a problem but it was nt the cause so i want to go back to 1500 ???

Plan changes should be free till the end of the month, but Im not too sure if they will let you change again for free or if you can even change more than once a month.

i switched back to 1500 .... so in a few days ill have good speed back... one problem fixed !!

So let me confirm this before ordering: the best price you can possibly get is $148.50/month plus $94.60 churn fee on a 12-month contract if you don't bundle your phone, right? Those who got $99/month are all bundled, right?

No contract dude

snoozey writes...

No contract dude

Wow how did you get that...

I believe snoozey is referring to a consumer plan. We are not offering free speed changes for Speednet Express plans which is what the 1500k Unlimited plan is.

We do not offer no contract on any Speednet express plan (to my knowledge)

Michael

I apoligise... my mistake !!!

cynix writes...

o let me confirm this before ordering: the best price you can possibly get is $148.50/month plus $94.60 churn fee on a 12-month contract if you don't bundle your phone, right? Those who got $99/month are all bundled, right?

how about no churn fee. yes $99 is with bundled.

$129.95 for plan plus phone line, or $148.50 for plan only - makes sense to bundle.

im lookin on goin to this plan but cant find the rates..

dogstar writes...

how about no churn fee.

Is that only possible with bundling?

I'm off work today and tomorrow so I don't have the rates on me.

From memory*

These do NOT include GST

1500/256k Unlimited

12 MONTH CONTRACT

Setup fee:
$177 (with Speedtouch modem)
$86 (without modem)

Monthly access:
$90 a month (bundled with phone)
$135 a month (non bundled)

24 MONTH CONTRACT

Setup fee: $0 (including modem)

Monthly Access:
$90 a month (bundled with phone)
$135 a month (non bundled)

* memory loss can occur, meaning the rates quoted may not be accurate

Michael (Support) writes...

From memory*

Pretty good memory Michael! I just confirmed the rates for you with our Sales team and they stand as you stated. They advised these rates are non-negotiable. I am unable to comment on the offerings from IProvide, as their dealer partners have their own pricing (though I believe it is quite similar).

Thank you Michael and Melina. I'll try to look into IProvide too. Although I still can't find a list of agents...

For anyone who has signed up under the 1500 unlimited plan -
- How is it performing?
- Good pings?
- Any bandwidth issues?
- Blocked ports?
- Shaping in any way?
- Letters/emails/calls about "abusing" the system by downloading too much?

When Wild finally bites the bullet I'm looking to come over to the 1500 unlimited plan. I/my company do about 70GB/month av. but I'd still prefer an unlimited account over a fixed/shaped account, so I don't get any billing surprises or speed slow-downs.

No one wants to comment on the quality?

Chris McMahon writes...

No one wants to comment on the quality?

Unless your in Tassie it's great.

Chris McMahon writes...

No one wants to comment on the quality?

On my residential bundle - no complaints apart from delays at the call centre at times.

Chris McMahon writes...

I/my company do about 70GB/month av. but I'd still prefer an unlimited account over a fixed/shaped account, so I don't get any billing surprises or speed slow-downs.

Sorry, Chris, I didn't comment because I can't understand you wanting to come over to a 15G limited ISP when you average "70GB/month" - sure you had the right ISP - this is AAPT??

The title of this thread is Just joined on Unlimited 1500/256 thats what he's asking about. It's a business plan not residential. :)

sparke writes...

Sorry, Chris, I didn't comment because I can't understand you wanting to come over to a 15G limited ISP when you average "70GB/month" - sure you had the right ISP - this is AAPT??

This thread is dedicated to the 1500k UNLIMITED download plan provided by AAPT Business. It is not the same as the residential 15GB plan you have mentioned. Details about the prices etc can be found in this thread. It is a true unlimited product with no port blocking and no restriction in the download limit.

The business network is an excellent network. I don't foresee you having any major issues.

Michael

edit: sheesh FF is quick!

sparke writes...

I can't understand you wanting to come over to a 15G limited ISP when you average "70GB/month"

He was referring to the Business plans on offer, not the current residential plans.

**Edit**
Damn you Michael and FF

Chris STC writes...

He was referring to the Business plans

"This thread is dedicated to the 1500k UNLIMITED download plan "

"The title of this thread is Just joined on Unlimited 1500/256 thats..."

Aarrrgh!

Michael (Support) writes...

It is a true unlimited product with no port blocking and no restriction in the download limit.

I'll have that @ $49 / mth - thank you !

sparke writes...

I'll have that @ $49 / mth - thank you !

If we offered that we would have every man and his dog on our network and have very severe bandwidth issues. Everyone would then complain about slow speeds, get angry with AAPT and then churn away.

I don't want to have to deal with all that.

Michael

Michael (Support) writes...

Everyone would then complain about slow speeds, get angry with AAPT and then churn away.

Exactly, Just like what happened to another ISP that tried to offer unsustainable plans.
And we don't need things any slower in Tassie at the moment. :)

Michael (Support) writes...

I don't want to have to deal with all that.

Still, it would be one hell of a ride :)

I'm hanging out for the 8mb unlimited :)

I dont really like the idea of 12 or 24 month contracts, is there balance of contract to be paid on early termination or an exit fee involved?

balance of contract

Michael (Support) writes...

It is a true unlimited product with no port blocking and no restriction in the download limit.

The business network is an excellent network. I don't foresee you having any major issues.


Thanks Michael. I'm just a little cautious coming from Wild and before that, Ozforces.

Trance writes...

I dont really like the idea of 12 or 24 month contracts, is there balance of contract to be paid on early termination or an exit fee involved?

vsadmin writes...

balance of contract

I assume that if I signed a 12 month contract and AAPT stopped offering unlimited, or instigated shaping, port blocking, download limites etc (so as to fundamentally change the service originally contracted for) that the contact would be void and I wouldn't have to pay the balance if leaving under those circumstances. Is that correct?

To be honest, i'm not really sure. It would depend on what's in the contract or terms and conditions you agree to. I would read them carefully before signing up to make sure you are well informed.

michael

What is the call rate if bundled with phone?

also, I have a duet service with Telstra, (call and fax same line), can I keep that if I sign up a bundle?

monashj writes...

What is the call rate if bundled with phone?

Call rates are here, I think it's the same rates whether you choose to have a homechat plan or anytime.

www.aapt.com.au/homephon...mechat/index.asp

monashj writes...

also, I have a duet service with Telstra, (call and fax same line), can I keep that if I sign up a bundle?

Yes, we also have fax duet lines. There's no reason why you can't bring both numbers across to us.

Michael

monashj writes...

What is the call rate if bundled with phone?

If you're referring to bundling the phone with the unlimited 1500/256k connection in the topic of this thread, I believe the call rates are on the following website:

www.aaptbusiness.com.au/...highlight1header

However, I do encourage you to contact our business sales team on 13 38 17, as they may be able to tailor something more specific to your business needs.

Can anyone on this plan (especially in Sydney) post a traceroute to sip.pennytel.com? I use VoIP for all my calls, but want to make sure any transition will be smooth.

even though I traced from Brisbane, this is the path a NSW user would take (from your CPE, to our DSL core + distribution routers, then to the hops below: (add a few milliseconds to the times so that it would accurately reflect ping times for an adsl connection (eg 20 to 50ms))

^{traceroute to sip.pennytel.com (203.166.6.160), 30 hops max, 38 byte packets
....
8 as1.cre1.syd.connect.com.au (202.10.0.37) 21.181 ms 21.440 ms 21.485 ms
9 so-0-0-0.bdr5.syd.connect.com.au (202.10.4.90) 21.575 ms 22.276 ms *
10 fastethernet4-0-0.br1.syd2.au.mci.­ com (203.8.183.74) 21.804 ms 21.771 ms 21.441 ms
11 so-3-1-0.xt2.syd2.alter.net (210.80.33.237) 21.620 ms 21.530 ms 21.836 ms
12 so-6-2-0.gw5.syd2.alter.net (210.80.33.62) 22.072 ms 21.720 ms 22.181 ms
13 203.166.6.160 (203.166.6.160) 22.245 ms 22.121 ms 22.117 ms}

From Sydney...

Tracing route to sip.pennytel.com [203.166.6.160]
over a maximum of 30 hops:

1 * * * Request timed out.
2 26 ms 26 ms 26 ms cor8.hay.connect.com.au [210.8.1.202]
3 31 ms 26 ms 26 ms ge-0-1-0.dst2.hay.connect.com.au [203.63.217.2]

4 26 ms 25 ms 26 ms so-3-0-1.cre1.syd.connect.com.au [202.10.0.127]

5 26 ms 26 ms 25 ms so-0-0-0.bdr5.syd.connect.com.au [202.10.4.90]
6 51 ms 26 ms 25 ms FastEthernet4-0-0.br1.syd2.au.mci.­ com [203.8.183
.74]
7 27 ms 26 ms 26 ms so-3-1-0.XT2.SYD2.ALTER.NET [210.80.33.237]
8 28 ms 26 ms 27 ms so-6-2-0.GW5.SYD2.ALTER.NET [210.80.33.62]
9 27 ms 27 ms 27 ms 203.166.6.160

Trace complete.

Pinging sip.pennytel.com [203.166.6.160] with 32 bytes of data:

Reply from 203.166.6.160: bytes=32 time=27ms TTL=55
Reply from 203.166.6.160: bytes=32 time=26ms TTL=55
Reply from 203.166.6.160: bytes=32 time=26ms TTL=55
Reply from 203.166.6.160: bytes=32 time=25ms TTL=55

Ping statistics for 203.166.6.160:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 27ms, Average = 26ms

EDIT: whoops, just reread the post. I'm on the wrong plan.

"It would depend on what's in the contract or terms and conditions you agree to. I would read them carefully before signing up to make sure you are well informed."

You cannot change the product to the detriment of the customer with out breaking it the contract, no matter what is in there the customer can get out without penalty.
You CAN inform them and give them a period of time (between 30 and 42 days from memory) within which they would need to churn.

ALL ISP's over here try and enforce TOS which are not legal or binding. It pays for the customer to know their rights, since ISP's are either ignorant (keep in mind they pay lawyers to draw up contracts and check them, so how could they not know?) or try and mislead the customer into believing they have to accept anything the ISP wants.

Dan STC writes...

13 203.166.6.160 (203.166.6.160) 22.245 ms 22.121 ms 22.117 ms

22ms to my VoIP provider would be perfect - even adjustments for ADSL pinging.

A pity I have just signed on with Koala Telecom for 12 months moving from Wild IT - this plan with AAPT would have been perfect for me.

*grin* 16 mins between your post and mine... too long to wait for an example trace? :P

Dan STC writes...

*grin* 16 mins between your post and mine... too long to wait for an example trace? :P

Unfortunately I had put in the request for Koala Telecom a week earlier - I was interested in the ping times, and in torturing myself into wondering whether I hadn't made the right decision.

Going to sign up in next few days...

Is the whole sign up process done over the phone? Also what payment methods are offered?

If the sign up is all over the phone what is all the info i will need? Saves me running around while on the phone, Do i need any extra info for changing the phone over to aapt?

And finally, this is the correct number to call? 133817 I simply ask for the Unlimited Business Plan, bundled with phone?

Joey Joe Joe Junior Shabadoo writes...

133817 I simply ask for the Unlimited Business Plan, bundled with phone?

That's the correct number! Ask for the "1500k Speednet Express" product, and confirm you're signing up to Unlimited.

I believe the majority of the sign up is done over the phone, however if necessary, our sales staff will send/fax you some paper work to sign. Payment is accepted in a variety of forms - however you may wish to clarify this with the salesperson (or account manager if you are assigned one).

It may pay to have your ABN handy, and the phone numbers of the relevant lines for internet and phone services.

AJS writes...

"It would depend on what's in the contract or terms and conditions you agree to. I would read them carefully before signing up to make sure you are well informed."

You cannot change the product to the detriment of the customer with out breaking it the contract, no matter what is in there the customer can get out without penalty.
You CAN inform them and give them a period of time (between 30 and 42 days from memory) within which they would need to churn.

True, BUT if its written in the initial contract(Like it would be in this case) then the customer DOES have to pay up, if they agreed to it, then they're binded to it.

If they agreed to a termination fee, then the isp changed the terms to a full-payout without notifying them that the change was going to be made, then Yes, your right, they can probably get of the mess by paying a termination fee. BUT thats not the case here.

D

Melina BSC writes...

That's the correct number! Ask for the "1500k Speednet Express" product, and confirm you're signing up to Unlimited.


With all due respect to Melina BSC (although, thus far, I cannot fault the advise given to me by any AAPT Business Rep I have had dealings with!), I would advise a voice call to an/any AAPT Business rep and _discuss_ your options :-)

I got a very nice deal out of my discussions with an AAPT Busniess Rep ... far better than just accepting an advertised product :D

But, please remember, YMMV, depending on how much potential business you will give AAPT :-)

Edit: I should note that I'm a HostCoreDSL refugee and am not happy with the way Curtis, of Koala, has treated me since Koala took over my internet account on March 6th...

dont forget AAPT Business Connect if you have more than 4 pstn lines. 2Mb/384k unlimited for $40 :)

Chief Procrastinator writes...

I would advise a voice call to an/any AAPT Business rep and _discuss_ your options :-)

I absolutely agree. :) This was recommended earlier in the thread as none of the AAPT staff on this forum work in sales. In all circumstances, it is highly recommended that customers contact AAPT over the phone. It goes without saying that the forum is not an official method of contacting AAPT.