Whirlpool

All,

For some reason my VOIP has stopped working. I can't access the IVR menu...

I pick up the phone to dial **** (to do a factory reset and start again) - but I get nothing (no 'Sipura configuration menu')...

Any suggestions?

Thanks
Matthew

Also, is there a way to do a factory reset through the web interface?

What is even weirder is that after I type **** on the phone (hearing the beeps as I type), after about 20 seconds it is almost like the phone is completely disconnected. Even if I hang up the phone and then take it off the hook again, when I dial anything there are no beeps at all. The same happens if I disconnect the phone from the 3102 and then reconnect it.

Note I have nothing else connected to the box - just the phone. I tried with the box connected to my cable modem and my PC connected to the box - but that didn't work, so I disconnected down to the bare minimum in case there was a conflict somewhere...

If you've got the PSTN line plugged into the fxo port, unplug it & then try ****.

Nothing plugged into the line port...

Disconnect everything from the 3102, power, phone, line & network. Reconnect only the power & phone. Try again.

If you still can't get into it by dialing ****, try with another phone. If that fails, then you may have a faulty unit.

Looks like she might be faulty. ;-(

The power light is orange (rather than green) and the rightmost light (LINE) isn't coming on at all...

I presume that even with the unit connected to the network, you can't log into it via your web browser?

I can login to it from my web browser just fine. But I can't for the life of me factory reset it...

You didn't happen to plug the PSTN line into the phone port by any chance?

Nup...

She was working a few days ago. All of a sudden, not today...

I just switched off the 3102 and the dial tone appeared fine (failover to PSTN)...

So that would suggest the connections are OK...

Any way to factory reset the device without using IVR?

Have just downloaded the user guide & had a quick read.

mjwills writes...

Any way to factory reset the device without using IVR?

Not that I can tell from what I've read so far.

Reading the Front Panel description, the guide states:
Green. The Power LED lights up when the Voice Gateway is powered on and connected to the Internet. It flashes when the Voice Gateway is not connected to the Internet. The LED also flashes when the Voice Gateway is booting up or upgrading its firmware.

So all may not be lost yet. Judging by what's written, the power led lights green when it has power AND is connected to the internet.

How have you got your devices setup? Is your PC connected to the SPA or do you have the SPA & PC connected to a router?

If you want to double check your settings, have a look at the link in this post.

Thunderbird 1 writes...

How have you got your devices setup? Is your PC connected to the SPA or do you have the SPA & PC connected to a router?

The PC is connected to the SPA which is connected to my Optus cable modem. The router feature of the SPA is working fine (otherwise I wouldn't be able to access the internet).

I have read Jason's guide - that is how I setup the voice stuff originally...

Thanks for your help...

mjwills writes...

Also, is there a way to do a factory reset through the web interface?

Not that I am aware of.

I have sent you a whim; if you can send me the page that I requested I will take a look; if I can't work it out I will send a new one to you :)

But just to be 100% sure; go to another power point; plug the spa-3102 in and power it on.. (just have power connected nothing else)

Let me know what happens with the LEDs so I can compare with mine.

Next connect the phone; pick the phone up. What do you hear?

Next dial ****. What do you hear?

Cheers,
Jason

I will also give www.sipura.com/support/s...Section_3.html#4 a try...

>> But just to be 100% sure; go to another power point; plug the spa-3102 in and power it on.. (just have power connected nothing else)

OK. I have disconnected the router from the PC (which is now talking directly to the modem). I have modem the SPA to another power point. I have removed all cables from it, excluding the power one. This is what happens:

Left light flashes green and red at varying frequency after turning on the SPA. After a while (within 10 seconds or so) it settles on a pattern:

Long red (about 2 seconds)
Short green (< 1 second)
Short red (< 1 second)
Red / green flashing (switches between them about 4-6 times in a second)

and repeated...

Next, I plug in the phone cable to the PHONE socket. No change to anything. The left light flashes (see previous message) but no other lights come on.

Now, I pick up the phone. There is no dial phone, but there is a short 'whisper' (1/2 second) where the background noise changes slightly. I dial **** - I can hear the phone beeping as I press the buttons). Nothing happens, except I hear a 'click' sound 10 seconds after picking up the phone handset.

After this 'click' sound I can no longer hear the 'whisper' or beeping when I press the * key. Even if I hang up the handset and pick it up again, nothing. Its as if the SPA has disconnected completely from the phone.

Next, I leave the phone plugged in and turn off the SPA. I wait 3 minutes and then turn on the SPA again (with the phone still plugged into the PHONE port).

The behaviour is exactly the same. Same flashing sequence, and the apparent 'disconnection' 10 seconds after picking up the handset...

I will now connect the PC to the router (rather than to the modem) and test a few more things...

Ok when I turn my unit on I get a very breif red LED then the LED flashes once for a period and then 2 shorter period.. pattern repeats

I'll see what Sipura support say; and get back to you.. The red light does not sound like a good sign.

Can you try upgrading firmware for me?

I've now got all the plugs filled. I had everything off (router, PC, modem, everything) and when I pick up the phone I get a dial tone (PSTN fallaback).

Then I turn on the modem. Wait 30 seconds, turn on the SPA. Wait 30 seconds, turn on the PC.

Left light is constantly on. Its hard to tell its colour. It could be green, or maybe orange. It seems a lighter colour than the light next to it.

Second light from the left is flickering green fast.

No other lights on at all. I am pretty sure when it was working that some of the other lights were on...

I also tried accessing 192.168.0.1/admin/reset - voxilla.com/index.php?na...ic&p=45165#45165 seems to suggest that should factory reset it. But it 404'ed - no luck...

After firmware upgrade I am getting the same. Also, the third (PHONE) light is on when it was not previously.

Still no luck with the IVR though...

Its saying you are registered now... really weird...

I am going to do a factory reset and email you the file

Cool - thanks.

I took your file and uploaded it to my unit and now its buggered too :)

Now to see if I can fix it...

Ok, fixed by uploading a file that I had saved that was of fresh settings. This is really weird.. I have no idea what could cause the IVR to stop working like that.

I have emailed you the fresh file Matthew; all you need to do is load it up in your browser hit save settings and hopefully it will fix your problems..

please let me know how it goes.

If anyone else is ever in the same boat let me know and I can send you the file also.

Cheers,
Jason

Three cheers for Jason! The IVR works!

JMG Jason writes...

I took your file and uploaded it to my unit and now its buggered too :)

Jason,

Could you email me a copy of the buggered file (address in profile). This has me rather intrigued & would be interested to compare them with my settings although I'm using a SPA-3000. Would be interesting to see if the problem can be replicated & if so which parameter/setting causes the IVR to fail & whether it pertains to the 3102 only or other models as well..

Thunderbird,

I am also intigued :) I was going to go through it tonight and see if I could which value was doing it.

Sipura support emailed me a while ago; I have told them of how we fixed it and I also asked for a list of settings which could effect the IVR..

I'll send you a copy but don't hold me responsible if it breaks your SPA3K :)

Cheers,
Jason

JMG Jason writes...

I'll send you a copy but don't hold me responsible if it breaks your SPA3K :)

And if it does, you better put one aside for when I place my order :P

No probs though, I'll do it at my own risk!

JMG Jason writes...

I'll send you a copy but don't hold me responsible if it breaks your SPA3K :)

I had a play yesterday but couldn't replicate the problem.

I tried loading the details into my SPA-3000 but the attempt failed, returning an error stating as such. No harm done to the SPA3K.

As my SPA doesn't have any of the newer parameters that appear in the 3102, I replicated the settings in all the fields that matched my unit. After a reboot - still no difference. Disabling Line 1 & PSTN Line made no difference either. Was still able to access the IVR.

I even deleted the dialplan string, leaving the field empty & was still able to access the IVR.

After all that, I'm still none the wiser :(

Just had another read of the opening posts & am wondering if the problem could be power related:

mjwills writes...

The power light is orange (rather than green) and the rightmost light (LINE) isn't coming on at all...

Even after a power reset.

Some devices (eg. modems, routers), on start up, go through an initialisation/POST phase displaying a red/orange power light which changes to green once a successful power on is established. I wonder whether this train of thought has any merit?

What is even weirder is that after I type **** on the phone (hearing the beeps as I type), after about 20 seconds it is almost like the phone is completely disconnected.

If no voltage is being supplied to the phone, you lose sidetone hence "is almost like the phone is disconnected".

Even if I hang up the phone and then take it off the hook again, when I dial anything there are no beeps at all. The same happens if I disconnect the phone from the 3102 and then reconnect it.

Once again, with no voltage supplied to the phone, it won't generate any DTMF tones.

What are your thoughts Jason?

Thunderbird 1 writes...

What are your thoughts Jason?

Well, when I upload the settings on my SPA-3102 it definitely messes up the IVR. I spoke to Matthew and he said that after a firmware upgrade the LED were green so I am not sure what was going on with the RED/GREEN combo. Maybe it was a power issue before, but it does the same to my unit so I dunno..

Itsreally weird.

I might have another go at it on the weekend :) Upload it so that it stops working.. Then remove each parameter at a time.

Cheers,
Jason

JMG Jason writes...

Maybe it was a power issue before, but it does the same to my unit so I dunno..

Does your unit display an orange power LED or remains green with the dodgy file?
Is your unit running the same firmware version as mjwills's box?
Do you get sidetone & is the phone generating DTMF?

What type of dialing number were you used: pulse ore tone.
SPA's IVR is correcrly work with pulse type.
If you dial number with tone tone :) you have to use ****#

****# didn't work either.

I had to 'fake' a factory reset by applying Jason's settings again. Worked fine after that.

Hi All,

I've just bought a spa3102 but I'm unable to get it to work in conjunction with my already present router.

It gets an ip address from the router, but then I can't access the webinterface via this IP address.

But the reason why I react in this post: I'm unable to access the IVR menu, either with tone or pulse the **** isn't working so I'm unable to check things via this route.

Can somebody mail me that reset page? Mail address in profile.

Cheers

zwendel,

make sure you don't have the PSTN line connected when you dial ****

Cheers,
Jason

Thanks Jason,

that was indeed the solution. I just received an email from support to tell me that. I got it up and running now. I'm not entirely happy with the manual I must say. ;)

Now I'll still have to figure out:
- how to block that if voip isn't available the landline takes over. I only want incoming calls through the landline! Outgoing is way to expensive, better off using the cellphone of voip is unavailable.
- how to make use of those speed dial settings?
- how to setup the spa3102 so that if i call home with my cellphone it recognizes me and lets me dial a number via voip (Read somewhere that this was possible)
- how to setup an alternative voip provider, I thought it was possible to have 2 of those in the spa3102, but I only find line1 settings.

[EDIT]
I just discovered your simpliefied guide to the spa3000
point 1,2,4 aformentioned are now solved.
Only remaining now is how to speeddial and how to make sure that emergency numbers go through

Hi is there any chance you could forward me the file you describe above?

Mike Williams writes...

Hi is there any chance you could forward me the file you describe above?

www.jmgtechnology.com.au/spa_3102_guide.pdf

Cheers,
Jason

Sorry I think I may have asked for the wrong thing. I was hoping you could send me the file that contained all the default settings as my IVR Menu isnt working and I cant reset the device.

Thanks for your help,

Michael

Jason,
could you please send me that file by saving i can factory reset my settings , I have salso sent you a whim

Can someone please send me that file so i can factory reset my settings?

I am facing the same issue , no IVR and no dial tone, tried reset with **** does not work , same issues as discribed here.

Wonder how i can find the file to fix the issue. Plz help.

Thanks.

Jason,
just checked your guide to see if had been upgraded to include iinet. Anyway I think you should re-visit your mynetfone config.

proxy now sip01.mynetfone.com.au or sip00.mynetfone.com.au

Ian M

can you send me th efile as well? Thanks.

All,

I too am having a similar problem with my SPA-3102. One day it was working fine the next I couldn't call out. I can however still receive calls. Unlike others in this thread I have not lost the ability to access IVR, and tried numerous times to sort this through resetting etc. Still no luck.

I have a pennytel account, which works fine through the softphone on my laptop, so it seems to be the SPA-3102.

It seemed to occur not long after I had downloaded some files using uTorrent. I have heard that this program uses port forwarding or something. (I think I know just enough to be dangerous when it comes to this networking stuff). It may just be a coincidence, but thought I would mention it. I didn't make any setting changes though.

My current setup is Belkin modem into the SPA-3102 then to my wireless router.

If anyone could offer some ideas on how to get the out going call thing happening for me that would be great.

Thanks,

Peaps.

/index.cfm?a=wiki&tag=Update_Pro

I have had the same problems as Peaps using Pennytel without the UTorrent usage. Attempts at PT support have yielded nothing. I have factory reset the 3102. Initially I lost IVR access and could not regain access for some time which I assume is normal. Would someone please send me Jason's file with upload instructions so I can start again, if I lose access completely. Thanks in advance.

I am having the same issue. MY SPA 3102 was workign ok and suddenly i lost the dial tone. Tried everything but I hear a weird sound. The IVR menu doesn't respond. Can somebody please send me the file so I can reset it.

spauser writes...

Tried everything but I hear a weird sound.

Can you be more specific?

Can somebody please send me the file so I can reset it.

If the file you are referring to is Jason's (JMG) simplified guide then there is a link above.

Yesterday I had a tick tick sound coming from my phone instead of the dial tone. I reboot the phone and it didn't help. I just let it go and in the night I noticed that it started working, yes I heard the dial tone. I thought everything is fixed but when I got up in the morning I see the same issue and there is no dial tone. (Wish I would have reset the phone when It was working)

More details:

I have my PSTN line also connected to SPA 3102 so when I take the power off the SPA 3102 the PSTN line works fine.
I also have VOIP to PSTN gateway setup so I can my VOIP line and then dial out of my PSTN line. The strange thing is, all that is working, in the sense I can dial to my VOIP line from outside and use my PSTN line to make calls.

I just bought this box about 2 months back.

Jason
Can you please send me this file that has the fresh settings. I am having the same issue where my IVR is not responding.

Thanks

can you please an email me with the file of the fresh settings? i changed a setting in my 3102 and cannot get into the menu via the phone or the web interface. thankyou

Jason.G writes...

If anyone else is ever in the same boat let me know and I can send you the file also.

Jason.G writes...

If anyone else is ever in the same boat let me know and I can send you the file also.

Hi
I too have a spa3102 with no IVR and no web interface.

Please send me the file Jason

Hi
I too have a spa3102 with no IVR and no web interface.

Please send me the file Jason

Jason,
I have same problem as described. Could you send me a copy of your configuration file? THANKS, Robert

Hi Jason,

Same here. Can;'t reset to factory default. No IVR anymore
Need the file as well

Thanks heaps

Hi. I am also having same problem. I disabled DHCP and put in a static ip but now it is stuck in a reboot sequence and no IVR. Can I please have help.

Cheers

Brad

wolski writes...

Hi. I am also having same problem. I disabled DHCP and put in a static ip but now it is stuck in a reboot sequence and no IVR. Can I please have help.

I have the same problem with a 3102 I just received from MyNetFone.

Can't access the IVR or Web inteface.

I have same problem too. Who can help me?

Hi Everyone,

Just to let you know what happened in the end with mine. MyNetFone were great, they took back the old unit and allowed me to upgrade to a better unit. Thank you MyNetFone :-)

Cheers

Brad

I think this happened to me some time ago as I constanly mess around with my Dial Plan.

I had put xxxx in my dial plan – which basically disabled the IVR. When you dial **** it matches the dial plan and a call is made.

Worth checking ;-)

Hmm fresh 3102 out of the box from MNF and im having the same issues no IVR, no DHCP and rebooting in a loop every 45secs or so.

Shame sending things back on the day they arrive :(

I feel tempted to subscribe me to this forum to tell you how i solve the same problem that some of us was having with the spa3102. First i need to tell you English not my language so please excuse any mistakes.
Ok let starr

Simptoms:

No IVR
Power on "over and over" about 10 secs betwin.

How did i solve it.

First at all i connect the linksys in the ethernet port. (its ip in my case was 192.168.1.1)

I downgraded to this version http://linksysuser.tripod.com/spa3102-03-02-10-GW.zip
...ok ok but you probably will tell me if the liksys is powerciclyn how the downgrade will be ..ok first of all i asked me the same question. I open a console and did a ping to the ethernet linksys port. something like this ping 192.168.1.1 -t and notice that there was some spaces when the replys were longers. So i launched the

utility to downgrade in this case and when the replys comes longer..about the 5th power on i send the option to start the "upgrade".

With this step i solve the issue of the continuos power on.

After that i upgraded to the latest firmware 5.1.7 available into the linksys webpage.

And the final step and the most important as some user tell us is apply the factory reset values, changing the
<form action="http://192.168.1.1/admin/asipura.spa" method="post"> explaine in other part of the thread.

when you are doing the downgrade, while your attempoting to doit u will receive in a lot of ocations "no response from SPA" , then you should abort and do a new try. Good luck with that.

Here is the configuration file to apply after the upgrade
http://cid-35fd500d92898276.skydrive.live.com/self.aspx/P%c3%bablico/advanced.rar

Hope it works for u as it works for me.

Seeya!

Here is another thread with the same issue
http://forum.voxilla.com/linksys-sipura-voip-support-forum/spa3102-no-ivr-25741.html#post110432

If your problem is the powerciclyn you can try only applying the factory configuration file without do the downgrade. Maybe we can save that step. I didnt do it but maybe you can.

Hope hear about ur experience..

if during a configuration your hardware hangs or the web menu get corrupt DONT panic just HIT the F5 on the keyboard to refresh..... if for some reason your hardware start to blink and power OFF and ON every few second and it looks like its dying on you,.... it can be revive by borrowing a 2nd same hardware unit ...plug the new unit on and enter the GUI when you are in the configuration screen disconnect power on 2nd unit and replace with your busted hardware and hit F5 on the keyboard to refresh your unit......this process works for me every time ....HOPE THIS HELP[ THOSE WITH SIMILAR PROBLEM

Sorry to revive an old thread but I am having trouble logging into my SPA3102. I tried setting it to bridge mode and on reboot I cannot log in any more.

My unit is not doing the power cycling thing, so I have not been able to downgrade or flash the firmware as was outlined by the previous poster. Is there any other way to reset this device? It seems like I have a brick on my hands.

EDIT: Fixed this, nevermind. Resetted it via voice menu.