Whirlpool

I am looking at changing my current ADSL2 ISP to Internode

Currently from what I understand there is no Telstra procedure for the churning of ADSL2 products, you have to disconnect and reconnect.

I heard that Telstra may be setting up a procedure for this in May. I am wondering if anyone has heard anything about whether this will go ahead or if it has been delayed for another 6 months. They were going to do it in Jan 2006 and before this they said July last year or something like that but they have slipped two deadlines already.

n0saj writes...

Currently from what I understand there is no Telstra procedure for the churning of ADSL2 products, you have to disconnect and reconnect.

Correct.

I heard that Telstra may be setting up a procedure for this in May. I am wondering if anyone has heard anything about whether this will go ahead or if it has been delayed for another 6 months

Pretty much. Latest word on the street is October but don't be surprised to see it delayed again.

forum-replies.cfm?t=487003&p=26#r514

If I recall correctly, they have been putting the process of for over a year, so don't get your hopes up on a certain date.

Viper6 writes...

Pretty much. Latest word on the street is October but don't be surprised to see it delayed again.

forum-replies.cfm?t=487003&p=26#r514

Thanks I looked and searched everywhere for that sort of rumour and couldn't find anything.

Not that I didn't suspect it. I figured that since I had heard nothing, nothing had been done and Telstra had slipped yet another estimated delivery date for this service.

I think they purposely are delaying it because when its one operation to get you switched they have less justification for charging $180 = $90 dis + $90 con to get the work done.

Also I cannot imagine them doing anything which does not directly benefit them in a monetary way even though they are still 51% owned by the government and should be working for the good of the population as well as their bank balance. Also they have inherited the custodian of an essential service which in my opinion means they need to provide administration of that service to other providers in a timely and cost effective manner.

But I know what I have said has been argued many a time on here and expressing my views won't change anything so I won't waste any more time writing about it and making you read.

Looks like its plan B for the ADSL churn then.....

Not defending Telstra in anyway, but just to expand a bit.

An ADSL1 churn (rapid transfer) can occur so easily and cheap $$ because its a Telstra port merely being reprogrammed for the new ISPs codes. Thats why it can happen so quickly and the cost is relatively non-existant.

However with ADSL2 services a Telstra technician is required firstly to go disconnect the old service and then (after the new isps order is placed and the provisioning time has been completed) a Telstra technician goes to activate the new service at the exchange.

Hope that helps,

Warren Fenn writes...

However with ADSL2 services a Telstra technician is required firstly to go disconnect the old service and then (after the new isps order is placed and the provisioning time has been completed) a Telstra technician goes to activate the new service at the exchange.

That could of course be done in a single visit if the proper Telstra procedure for requesting it existed. It would still cost more than an ADSL1 churn of course, but less than a two-visit disconnect/reconnect and without the week or two of downtime.

Would be reduced from an ADSL Disconnect/Reconnect to an ADSL Cross Provider Transposition ;)

Beritknight writes...

That could of course be done in a single visit if the proper Telstra procedure for requesting it existed.

It use to exist for a relocation of a data or phone services, E.G. if you move to the other end of town you would have to be connected on a different cable and main pair.

So the disconnect and reconnect would happen one after the other, with proper preparation, new jumpers in place and terminated at one end, the cutover would take seconds.

This all happens on one service order.
Internode would just need to raise the one order when they had their adsl2+ port provisioned.

The problem is not so much even the outage for me.

There is a severe lack of copper pairs in my area and I spent a lot of time effort and money getting a transposition.

Now I discover with a disconnect/reconnect Telstra can actually re-allocate the pairs to someone else while the two orders are going through and you then get left with no copper and no ADSL.

If they had a churn procedure it would be one order and this would not be possible.

So there is the real problem...

n0saj writes...

There is a severe lack of copper pairs in my area and I spent a lot of time effort and money getting a transposition.

AFAIK transpositions are free.

They are (free) if you're ordering a Telstra port based ADSL service.

If you're ordering one for a non-Telstra (competitors) ADSL port, then its different.

In that case, transposition services (finally made available months after they were possible for Telstra ports) have serious costs.

From memory, a non-Telstra port transposition request costs:

- $95 for an attempt that Telstra decide can't be implemented
- $280 for a successful transposition

both plus GST, and I think the normal connection fee then applies on top of that.

This dis-parity (free for their own ports, very expensive for ours) is just another one of those injustices that would be the source of loud protests if it wasn't about the 8th most serious issue right now, with the other 7 taking most of the energy of both the industry and the regulator.

While its pretty outrageous IMHO (and yes, we've said that to Telstra direct), it pales in comparison to the $90+GST disconnect fee for non-Telstra ADSL port services (even if you've had a service connected and being paid for for ten years - or indeed for 100), compared to $0 if the service has been connected for six months to a Telstra ADSL port.

So... Telstra get to slip a few more ourageous charges into the melting pot in the meantime, just to keep us all happy and busy writing letters of protest to the regulator instead of doing something more overtly productive.

"Telstra: making competition easy and the playing field level - as always".

Simon Hackett writes...

From memory, a non-Telstra port transposition request costs:

- $95 for an attempt that Telstra decide can't be implemented
- $280 for a successful transposition

They have the nerve to charge for a rejection?

Fair enough that they charge something if it is successful, but charging for a rejection is a bit rich.

Does Internode still go through with transpositions in these cases, or is the cost simply too great at this point in time? ie. Do you absorb the cost for the customer, ask the customer if they want to pay for it on their own accord, or do nothing.

This dis-parity (free for their own ports, very expensive for ours) is just another one of those injustices that would be the source of loud protests if it wasn't about the 8th most serious issue right now, with the other 7 taking most of the energy of both the industry and the regulator.

What is the point of having a regulator who that takes years to regulate anything and is known as a toothless tiger. They have proved that they are incapable of dealing with matters in a timely fashion and let Telstra get away with murder.

I prefer not to compare it to murder.

I think the better comparison is with rape.

Yeah, then having our Telstra ports throttled to 1.5meg must compare with sodomy :)

Call me Bob writes...

Yeah, then having our Telstra ports throttled to 1.5meg must compare with sodomy :)

Fraud perhaps?