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| Worst ISP in Australia | View full version | |
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User #113549 145 posts
Participant
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Hi Everyone ... Just wondering if anyone can nominate their worst ISP that they ever subscribe to .. and why? It would be interesting to see how people think about this issue :)! No attack or insult to any entity please. Just a comment on why you think that certain ISP is bad :). |
posted 2006-Mar-17, 2pm AEST
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User #75257 2204 posts
Whirlpool Forums Addict
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edited. |
posted 2006-Mar-17, 2pm AEST
edited 2006-Mar-17, 2pm AEST
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User #17357 6642 posts
Whirlpool Forums Addict
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Obviously the worst ISP has to be Bigpond, no further comments needed! :/ |
posted 2006-Mar-17, 3pm AEST
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User #20537 3237 posts
Whirlpool Forums Addict
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The worst ISP that I ever subscribed to was Ozemail but the problems I had were back in 1998 on dial-up so they're not relevant now. There are far worse ISPs now but I'll never subscribe to them. Nor will I recommend them to my customers. I can't agree that BigPond is the worst. I was with BP for nearly 33 months before I churned to the best ISP and I'm happy to say that the performance and reliability of the network was great all of that time. From late-2004 on Tech support became a bit too condescending for my liking but even so it was still helpful. In fact I only churned because BP started hard shaping at 10GB and while BP no longer suits my needs I know that it suits the needs of many people. Looking at my customer list, of the 60 most recent customers, 43 of them are more than happy with BP because it suits their internet needs and their budget. |
posted 2006-Mar-17, 4pm AEST
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User #26734 2561 posts
Whirlpool Forums Addict
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ISP's who arbitrarily ammend the terms and conditions during the tenure of a contract just because they have a weak clause saying they can. A contract is a contract and should be abided by for both parties. Nothing pisses me off more than that. Can you name a few ISP's who have done that? I can!! |
posted 2006-Mar-17, 5pm AEST
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User #29911 2649 posts
Whirlpool Forums Addict
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Grapeshot writes... ISP's who arbitrarily ammend the terms and conditions during the tenure of a contract just because they have a weak clause saying they can. A contract is a contract and should be abided by for both parties. Nothing pisses me off more than that. Can you name a few ISP's who have done that? I can!! how about u name a couple who hasn't done this? |
posted 2006-Mar-17, 5pm AEST
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User #33503 5184 posts
Whirlpool Forums Addict
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Bigpong Fraudband |
posted 2006-Mar-17, 6pm AEST
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User #75375 2306 posts
Whirlpool Forums Addict
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Bigpond. Its reliable, but but teh $$$!!! I never signed up with them, but my Aunty copped 6 $150 bills untill she realised there were better plans available :P |
posted 2006-Mar-17, 6pm AEST
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User #113549 145 posts
Participant
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How about customer service? Have you ever call support to find yourself talking to someone that annoyed you so much that you wish you were not calling them? |
posted 2006-Mar-17, 6pm AEST
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User #45915 734 posts
Whirlpool Enthusiast
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I'm sure there are a few of us who know dodgy ISP's but also know our posts will be removed if we make mention of it....... |
posted 2006-Mar-17, 7pm AEST
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User #30364 7602 posts
Whirlpool Forums Addict
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Spirit Breaker writes... nominate their worst ISP Bigpond. Had endless problems when I was with them for ADSL - outages, flakey connection, rude CSRs, billing errors, point-blank denial that the outage had happened when I complained about them (since Bigpond theoretically had an SLA at the time, even if it did have so many loopholes as to be meaningless). I've never regretted leaving them and am sworn off ever being a Telstra customer for anything ever again: they tempted me with their current 6 months free broadband offer, but no cigar. |
posted 2006-Mar-17, 7pm AEST
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User #95578 40 posts
Participant
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DODO The reliability is OK, but the service is shocking. I had a girl on the phone when asking them qns to get dialup for my folks. SHE actually asked ME what an ISP was! WTF??? LMAO x 1000!!!!!! |
posted 2006-Mar-17, 7pm AEST
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User #75375 2306 posts
Whirlpool Forums Addict
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Oscar2005 writes... . DODO The reliability is OK, but the service is shocking. I had a girl on the phone when asking them qns to get dialup for my folks. SHE actually asked ME what an ISP was! WTF??? LMAO x 1000!!!!!! HAHAHHAA |
posted 2006-Mar-17, 7pm AEST
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User #4683 3864 posts
Whirlpool Forums Addict
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As far as dialup goes, I've been with 2 local ISPs - Vision Internet and Tas Access - both of which were great (I knew staff and both ISPs and did volunteer work for Vision (games/IRC servers), followed by actual employment with Tas Access!) Broadband Bigpond Oct 2001-Mar 2002 Netspace Aug 2002-Feb 2005 iiNet Feb 2005-present I think it goes without saying Bigpond is the worst :P But would you expect anything less from a Whirlpool reader (apart from Ross) ?? |
posted 2006-Mar-17, 8pm AEST
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User #67101 83 posts
Forum Regular
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well i will say dodo they are feral and shocking service i didn't mind telstra for my isdn but aapt is a goer for me :-) edit spelling |
posted 2006-Mar-17, 8pm AEST
edited 2006-Mar-17, 8pm AEST
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User #29997 10 posts
Forum Regular
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- Legend - writes... while BP no longer suits my needs I know that it suits the needs of many people. Looking at my customer list, of the 60 most recent customers, 43 of them are more than happy with BP because it suits their internet needs and their budget. How can Bigpond suit the needs and budget of anyone? Bigpond has probably the WORST value in Australia. Whenever I look at their plans, I'm always shocked at what they're still charging. It's not like you're paying for extraordinarily better service or reliability either. Bigpond has ridiculously bad value when compared to other quality isp's like Internode, WestNet, etc etc. Especially when most of their plans still charge excess usage!! It annoys me whenever anyone tells me they're thinking of getting into broadband with Bigpond. It's a shame that the other isp's don't get as much coverage to the masses. Average Joe only really knows about the big telco's.. The brand name is familiar and comfortable to go with, even if it costs more. Actually, average Joe has no idea what a download quota is so probably wouldn't recognise better value unless he's told. So anyway, sorry if it looks like I'm picking on you, I'm just ranting here =). Seems like ignorance is bliss for your customers if they're more than happy with BP. Also, if you churned away and are aware of the better value isp's, why are you getting people onto Bigpond!? |
posted 2006-Mar-17, 9pm AEST
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User #64256 2867 posts
Section Mod
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I wonder how many people who are BigPond bashing are actually current or present BigPond users. I hate Telstra as much as the next guy, but they do occasionally toss up something that is fairly reasonable for a lot of people. Cases in point: Cable 10GB and 60GB, particularly in the instance that you wish to ditch your fixed line. Agreed, most of their other plans are very poor value (particularly ADSL!), and the lack of a shaped option for the 60GB plan is a mark against it, as are metered uploads and excess pricing, but we also have to remember that for various reasons Whirlpool users are not indicative of broadband users in general. I'm yet to actually use a truly bad ISP - maybe I'm lucky? |
posted 2006-Mar-17, 9pm AEST
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User #29997 10 posts
Forum Regular
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Like many, Bigpond was my first broadband isp. I signed up very close to when it first became available in Adelaide and there wasn't much competition. Paying $105 per month for I think 3gb hehe (although I think the cap wasn't strictly implemented in the beginning, yay!).. and then the bastards upped it to $111 when everyone else was decreasing their prices, boo! Thanks Bigpond! I finally churned to Internode in 2003 and it's been great. They've been rock steady and keep adding value to their plans. I've flirted with the idea of churning at times to discount isp's offering more quota, but kept away and am glad I did. I've thought about going to Adam for adsl2 once my exchange gets enabled, but now that internode have a premium newsfeed (i know adam has one now too, lol at John Edwards backtracking) and their adsl2 plans are similarly priced, I'll be staying with Internode because of oh shit, I just told you my life story. sorry bout that =( Anyway, if Bigpond ever offer something "good" like "omg free internet", it's usually on a 24 month contract. That's an evil move to lock people in for that long when they're lagging big time on adsl2 and other ISPs continue to offer better and better value at all speeds. |
posted 2006-Mar-17, 9pm AEST
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User #73799 3156 posts
Whirlpool Forums Addict
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Froggy, when iiNet took over them. So iiNet, I guess? Flow Communications (the previous owners of froggy) were great, I wish they were still around. |
posted 2006-Mar-17, 10pm AEST
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User #113549 145 posts
Participant
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kev in cranbourne writes... well i will say dodo they are feral and shocking service i didn't mind telstra for my isdn but aapt is a goer for me :-) Yeah .. i also heard dodo customer service is shocking .. but hey .. it's the cheapest you can get in the market .. i guess .. you get what you pay for ... that's one of the fact in life :) |
posted 2006-Mar-17, 10pm AEST
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User #88037 56 posts
Forum Regular
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Any ISP that charges $100 plus for excess gigs of data, especially Bigpond (is a disgusting name as well - big fish, very small pond) should not be in business selling broadband. I am often asked opinion of providers and honestly cannot recommend Bigpond or these type of providers. And as my profile shows I am with aanet and at the moment I also can't recommend them with the $3 excess charge added in a contract period. To me this is a very slippery slope even if it is an insignificant increase (per year $36). It is the principle, (am happy with the service). |
posted 2006-Mar-17, 10pm AEST
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User #83345 134 posts
Forum Regular
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I think Telstra, I was on cable for 2 years and it was "good" when I first got it, then it just slowly got worse and worse, drop outs got more frequent (3 hours+ dropouts) had a 1 week total outage at one stage. Tech support was fairly crap ie, when I had a outage, I rung up and the first thing I asked was "Is there was any problems in WA", the guy said no, after 45 minutes of going through tests etc, he says "are you from WA by any chance? were having problems there". Then came the ping problem, kept spiking to 200ms to a eastern server, they slowly got worse and worse (max spikes I got went up to 800ms). I rung up about the ping problem, the tech support guy i was talking to was incredibly rude, blaming it on "lack of hard disk space" (wtf). I left and moved to iiNet. |
posted 2006-Mar-17, 10pm AEST
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User #74525 2046 posts
Whirlpool Forums Addict
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Telstra OptusNet Chariot Any Verdias ISP |
posted 2006-Mar-17, 10pm AEST
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User #45666 763 posts
Whirlpool Enthusiast
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Every local ISP in Geelong. I won't name names but every locally operated ISP in Geelong charges a lot more than every other ISP, in a few cases, merely to resell Telstra. |
posted 2006-Mar-17, 11pm AEST
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User #111763 113 posts
Participant
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another vote for bigpond! i think it's time someone told them that a 256 connection hasn't been classified as 'lightning fast' since 1998 |
posted 2006-Mar-17, 11pm AEST
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User #73799 3156 posts
Whirlpool Forums Addict
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Blergh Dodo. Spirit Breaker writes...  it's the cheapest you can get in the market Except that it's not. you get what you pay for ... that's one of the fact in life :) Not really... You'll get the best value you can if you put even the slightest effort into your research. |
posted 2006-Mar-17, 11pm AEST
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User #20537 3237 posts
Whirlpool Forums Addict
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TickTock writes... How can Bigpond suit the needs and budget of anyone? As strange as it may seem to us, there are many people who use very little of their download allowance and so something like BP's current offer of 12 months of half price internet with free modem and connection is very attractive, especially when BP also offers a fairly easy to use self install kit and 24hour, 7 day tech support. A 400MB/month plan (yes, that *is* more than enough for Seems like ignorance is bliss for your customers if they're more than happy with BP. In many cases it is. The fact is, most people *are* ignorant when it comes to computers. Also, if you churned away and are aware of the better value isp's, why are you getting people onto Bigpond!? In many cases, by the time I get a customer they've already signed up with some ISP. I've actually referred very few people to Bigpond but there are people for who Bigpond represents a better choice than any other ISP and it's my responsibility to refer them to the ISP that's best for *them*. |
posted 2006-Mar-18, 4am AEST
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User #25951 1138 posts
Whirlpool Enthusiast
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TelPacific, aka Hello ADSL. |
posted 2006-Mar-18, 11am AEST
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User #83565 399 posts
Forum Regular
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- Legend - writes... A 400MB/month plan (yes, that *is* more than enough for some many people) works out at $19.97/month for the first 12 months which is pretty cheap and even after that most people don't find $39.95 unacceptable, You've got to be kidding. $39.95 for 400Mb is not acceptable in any sane person's mind. At least not this day. They've got to be living under a rock not to see what else is available out there. All anyone has to do is absent mindedly use a fraction more than that piddly amount and they'll get hit with $150 charge. How is that acceptable? For someone who uses 400mb, they might as well just pay $15 for dial up. At least then they don't get hit with a $150 per Gb charge. I grant that you say that you don't refer people to Bigpond, and that is because their charges are in another world. |
posted 2006-Mar-18, 12pm AEST
edited 2006-Mar-18, 12pm AEST
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User #53550 1531 posts
Whirlpool Enthusiast
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Spirit Breaker writes... Just wondering if anyone can nominate their worst ISP that they ever subscribe to .. and why? Out of the ISPs I've had personal experience with - Alphalink dial-ip, EISA dial-up, Nemesis dial-up, Bigpond cable, Bigpond ADSL, Internode ADSL & iiNet ADSL - Bigpond. Bigpond gets the nod due to it's horrific ADSL unreliability (at the time - is meant to be OK now), extremely poor value-for-money, and excess usage charges. They get an extra vote for uncompetitive and anti-consumer behavior on a corporate level as well. Best are iiNet for excellent value-for-money, good reliability and decent service, and Internode for excellent service and reliability. |
posted 2006-Mar-18, 1pm AEST
edited 2006-Mar-18, 3pm AEST
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User #85783 149 posts
Forum Regular
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Spirit Breaker writes... you get what you pay for ... that's one of the fact in life :) kako writes... Not really... You'll get the best value you can if you put even the slightest effort into your research. Exactly, kako! "You get what you pay for" is a bullsh#@ catchphrase used by people who want to believe that price is a better indicator of quality than all of the other possible indicators of quality. If you routinely use "you get what you pay for" as your mantra, then you're probably paying a high price for rubbish service. |
posted 2006-Mar-18, 1pm AEST
edited 2006-Mar-18, 1pm AEST
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User #19694 5253 posts
Whirlpool Forums Addict
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There was a dial-up ISP that I used for a few months in the mid to late 90s that would certainly qualify, but I can't remember their name (they were a local Adelaide ISP based on Greenhill Road) and don't know if they're still in business. A close second would have to be iHug dialup - the service was absolutely pathetic and they still owe me money... if it was more than $20 (they charged me for setup when they shouldn't have and later credited my account but not my credit card) I would have put in some effort to get it back, but it's not worth the hassle of dealing with them. Edit: The Adelaide based ISP was probably TXC. |
posted 2006-Mar-18, 1pm AEST
edited 2006-Mar-18, 8pm AEST
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User #12122 12917 posts
Moderator
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At the time (2002-2003), I think my lowest experience with an ISP would have to have been with Bigpond. Major email problems towards the end made me look elsewhere. I didn't actually have any other issues with them at the time though. From what I've read since, things appear to have picked up again, but for me, it's a case of once bitten...... |
posted 2006-Mar-18, 1pm AEST
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User #11090 3727 posts
Whirlpool Forums Addict
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Worst ISP I was ever with was iiNet |
posted 2006-Mar-18, 2pm AEST
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User #105852 665 posts
Whirlpool Enthusiast
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Bigpond & AAPT, because of Bigpond's excessive cost for low speed and ditto with AAPT and quota issues too. |
posted 2006-Mar-18, 2pm AEST
edited 2006-Mar-18, 2pm AEST
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User #87664 105 posts
Forum Regular
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Queeg 500 writes... There was a dial-up ISP that I used for a few months in the mid to late 90s that would certainly qualify, but I can't remember their name (they were a local Adelaide ISP based on Greenhill Road) and don't know if they're still in business. Would that have been Picknowl (since taken over by Chariot)? When I first went on the net in '99 their best deal was 250MB a month for just under $50! They later generously increased the allowance to a whole 300MB. |
posted 2006-Mar-18, 2pm AEST
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User #85783 149 posts
Forum Regular
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Spirit Breaker writes... ... worst ISP that they ever subscribe to .. and why? ...why you think that certain ISP is bad I think that could be your answer, Stoneyy. You gave no reason, so it was interpreted as trolling. I interpreted it that way also. BTW, bios = bias. |
posted 2006-Mar-18, 3pm AEST
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User #19694 5253 posts
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fstix writes... Would that have been Picknowl Nope, they were based in Carrington Street and I still have my $1/hr casual dialup account (and use a few email addresses extensively still). I used Picknowl on-and-off from about 1995 or 1996 and never had any problems. The ISP I was referring to had unlimited dialup for $20/month (with a $20 setup fee), 2 hour session limits and terrible connection and download speeds. |
posted 2006-Mar-18, 3pm AEST
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User #106510 48 posts
Participant
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Wost ISP I have see is Hotkey with dialup I had to go to the Ombudsman when they shaped me on dialup and the service was shocking |
posted 2006-Mar-18, 3pm AEST
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User #87294 1222 posts
Whirlpool Enthusiast
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Tel.pacific should make the list of worst ISP in Australia. :D |
posted 2006-Mar-18, 3pm AEST
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User #92069 25 posts
Participant
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TPG were the worst I've had. Price was good and reliability was pretty good but the customer service is absolutely terrible. If anything every breaks, good luck trying to get through to them, let alone getting fixed. I also hated the way you had to lock into another contract just to change plans! All a bit to greedy for me. |
posted 2006-Mar-18, 4pm AEST
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User #91467 480 posts
Forum Regular
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GoConnect.com.au was for dial-up.....they had "free internet" for a while with AD popping up every where....as i said it was for free no limits so what can i expect!!!! but when they decided to charge u and still have pop ups and advertising....that blew my mind..... |
posted 2006-Mar-18, 4pm AEST
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User #75257 2204 posts
Whirlpool Forums Addict
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Well obviously Bugpond is the worst i have had the mispleasure of using, i spent some time with aaNet am now with Internode. |
posted 2006-Mar-18, 4pm AEST
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User #20537 3237 posts
Whirlpool Forums Addict
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khangu writes... You've got to be kidding. $39.95 for 400Mb is not acceptable in any sane person's mind. If a person is using less than 400MB per month then it doesn't matter whether they can get 4GB or 400TB for the same amount. What matters to them is that they're paying $39.95 per month for an internet connection that suits their requirements. All anyone has to do is absent mindedly use a fraction more than that piddly amount and they'll get hit with $150 charge. $150 = 1GB. On a 400MB account, 1GB is NOT a fraction more. For someone who uses 400mb, they might as well just pay $15 for dial up. I tend to agree but some people, even though they may not use as much as we might, want the speed that broadband offers and if they can get 512/128 for the same price, why not do it? In the end it all comes down to how a particular ISP fits each individual's requirements, which is why there is no one best, or worst, ISP. |
posted 2006-Mar-18, 5pm AEST
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User #34151 3085 posts
Whirlpool Forums Addict
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- Legend - writes... If a person is using less than 400MB per month then it doesn't matter whether they can get 4GB or 400TB for the same amount. But it does matter when other ISPs offer plans with similar quotas at $29.95 or cheaper. $150 = 1GB. On a 400MB account, 1GB is NOT a fraction more. You only need to use (not just download) 200MB more before you're paying as much as the 10GB "unlimited" plan for $69.95. With the exception of V8 Supercar enthusiasts, I cannot think of any instance where Bigpond would be the best option for anybody. Have a nice day, |
posted 2006-Mar-18, 5pm AEST
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User #81139 780 posts
Whirlpool Enthusiast
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ISP History - Dodo Dialup. Spent several months being disconnected after about 4minutes. They neglected to give me the correct and up to date number to call. So Internet would die out really quickly. Webone Transact - 512/64 speed. Damn that 64 annoyed me :| Who has that combination of download/upload. Other than that small complaint I had relatively few issues with them, though I believe they had a 'pay per extra Gb' which was kinda steep. Bigpond ADSL - Well, my parents couldn't go with anyone else seeing as how they live in no man's land. They got hit for a massive fee from going over their limit as they were missinformed. They are currently on some Unlimited plan which they joined to cut some of their bill. Internode - Well I had expected a good show as I had done research on WP. I had disconnection after disconnection. Sent out several techs and good old telstra could never see a problem. Churned to TPG. TPG - Connection speed was generally good. Though started having connection problems about four months in. After having about 5 weeks of downtime, and calling halfway across the globe to get to TPG's foreign help desk. Needless to say I wasn't entirely happy, having to repeat myself several times everytime I wished to say anything. TPG's decision to move people off the $49 20Gb plan with little to no warning was the final straw. iinet - ADSL2+. Wow I thought. Couldn't keep a connection until I set it to GMDT.1. Great speeds now. Have had periods of disconnections. The waiting time to call anyone was disgusting (40 mins+), though I hear it has since gotten better. I called up about a line issue twice in a week and they sent out technicians 2 months later without either themselves or telstra bothering to contact me about it. I think iinet is getting their act together now and i'm not worried should I have to call support again in the future. |
posted 2006-Mar-18, 6pm AEST
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User #109055 415 posts
Forum Regular
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bourza writes... Wost ISP I have see is Hotkey with dialup yeh they were bad i think they were owned by iprimus sighned up for unlimited dial up then you start to get the emails telling you that you were downloading to much. downloading to much on dial up WTF? what does unlimited mean. gave them the flick and went to prepaid. now I'm on 1500/256 and could never ever go back to dial up. |
posted 2006-Mar-18, 6pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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Worst ISP = Internode (overrated) > full of 'hype' & 'contradictions' > little action with no retroflexion. Churned to Momentum (SA based) > Excellent 'all round' ISP at this stage :) |
posted 2006-Mar-18, 6pm AEST
edited 2006-Mar-18, 6pm AEST
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User #19694 5253 posts
Whirlpool Forums Addict
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anthwib writes... Worst ISP = Internode > full of 'hype' & 'contradictions > little action with no retroflexion. Sorry, but was that supposed to make sense? Churned to Momentum (SA based) > Excellent 'all round' ISP at this stage :) I'm glad you've been happy for the 12 days you've been connected ;-) |
posted 2006-Mar-18, 6pm AEST
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User #83565 399 posts
Forum Regular
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- Legend - writes... $150 = 1GB. On a 400MB account, 1GB is NOT a fraction more. You're right. I was under the impression that BP hit you with that $150 charge once you're over, now I found out that it's charged per Mb at 15 cents. It is still an outrageously high fee compared to other ISPs. I tend to agree but some people, even though they may not use as much as we might, want the speed that broadband offers and if they can get 512/128 for the same price, why not do it? Yes, but an unlimited dial-up can be had for barely $15. Which is less than half of a 400Mb broadband plan - if we disregard BP's bribe of 1/2 price. We know that after the honeymoon, it goes back up to it's original price. Still, I've had a fairly uneventful experience with ISPs. Never really had to call up customer service, and when I did it was trouble free. I've been with BP, Iprimus, Ozemail, Powerup during the dial-up days, and TPG & Optus canle for broadband. Optus cable did gave me some problems once - but that was due to a rogue customer service drone who hinted that I was messing with their cables where it entered the box outside the house, when I called up about the constant drop outs I experienced for a full month or so. |
posted 2006-Mar-18, 6pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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Queeg 500 writes... Sorry, but was that supposed to make sense? Stay 'on-topic'....you have always been a 'biased' poster :) I'm glad you've been happy for the 12 days you've been connected ;-) Stay 'on-topic' & get your facts right :) |
posted 2006-Mar-18, 6pm AEST
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User #20537 3237 posts
Whirlpool Forums Addict
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disgracian writes... But it does matter when other ISPs offer plans with similar quotas at $29.95 or cheaper. The 400MB plan with the current offer is $19.97 per month for the first months. There are no modem or setup costs. What other ISPs can beat that? You only need to use (not just download) 200MB more before you're paying as much as the 10GB "unlimited" plan for $69.95 That's irrelevant to people who never use their full 400MB allowance. khangu writes... Yes, but an unlimited dial-up can be had for barely $15. Which is less than half of a 400Mb broadband plan - if we disregard BP's bribe of 1/2 price. Unfortunately you can't disregard BP's "bribe". $19.97 per month for 11 times the speed of a $15 dial-up account with ZERO setup and modem costs looks good to a lot of people. |
posted 2006-Mar-18, 7pm AEST
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User #19694 5253 posts
Whirlpool Forums Addict
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anthwib writes... Stay 'on-topic'....you have always been a 'biased' poster :) It is on-topic - what on earth do you mean by little action with no retroflexion? Stay 'on-topic' & get your facts right :) Unless you haven't been truthful in previous posts my facts are correct - anthwib writes... Just got connected (ADSL2+) this afternoon posted 2006-Mar-6, 9:28 pm |
posted 2006-Mar-18, 7pm AEST
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User #83565 399 posts
Forum Regular
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- Legend - writes... Unfortunately you can't disregard BP's "bribe". $19.97 per month for 11 times the speed of a $15 dial-up account with ZERO setup and modem costs looks good to a lot of people. Yes you can. It's a 24 months contract with the remaining 12 months on $39. THe $15 dial up can be had on no contract, pay as you go. No set-up cost, no mdem costs either. |
posted 2006-Mar-18, 7pm AEST
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User #36429 648 posts
Whirlpool Enthusiast
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Grapeshot writes... ISP's who arbitrarily ammend the terms and conditions during the tenure of a contract just because they have a weak clause saying they can. A contract is a contract and should be abided by for both parties. Nothing pisses me off more than that. Can you name a few ISP's who have done that? I can!! it'd be easier to name the ones that haven't got this clause in, however there's one large problem with the argument for not having it. if the ISP decides to give you more benefits (free radio streaming, free news peer, free file mirror, etc) then by your reckoning you shouldn't be allowed to get it till the contract is expired. Now in my case i have t&c but no contract period specified....does this mean that I'm also at fault due to my undisclosed timeframe? it's a safety thing for the ISP and the consumer more than anything, plus it allows for legal changes to be put in without needing to notify all users. Remember of course that it is the users responsibility to read them and keep checking them periodicallly. After all, by using the service, you agreed to them. Worst ISP i've used though? They're bankrupt now however worst i've come across in a support role for ADSL are easy, Veridas, Bendigo Community Telco (Impulse) & iiNet.....Guys, LQR is a good thing, what have you got to hide? |
posted 2006-Mar-18, 7pm AEST
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User #74525 2046 posts
Whirlpool Forums Addict
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Bigpond & AAPT, because of Bigpond's excessive cost for low speed and ditto with AAPT and quota issues too. AAPT does not have excessive cost their plans are very Cheap. As already has been explained in AAPT threads AAPT currently has capacity issues in some states with Core Routers reaching capacity, this issue is being resolved shortly and was the result of the large number of people joining AAPT and AAPT failing to predict the surge in signups. As for Quota issues AAPT are very cheap, I wouldn't be putting AAPT here what about optus? AAPT is $39 512/128k 12GB Optus is $39.95 512/128k 6GB So with AAPT you're actually getting double the amount of downloads than with Optus |
posted 2006-Mar-18, 7pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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Queeg 500 writes... It is on-topic - what on earth do you mean by ? self explanatory! Unless you haven't been truthful in previous posts my facts are correct - Yes, but i have been 'connected' to Momentum from 01/03/06. I'm pleased that you are following my progress with ISPs, but rest assured, i will keep you informed :) |
posted 2006-Mar-18, 7pm AEST
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User #19694 5253 posts
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anthwib writes... self explanatory! No, it's not. retroflexion  : an articulatory gesture made by turning the tip of the tongue back against the roof of the mouthor retroflexion: the act of bending backward or retroflexion: a turning or tilting backward of an organ or body part |
posted 2006-Mar-18, 7pm AEST
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User #62440 4421 posts
Whirlpool Forums Addict
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TPG here, dropouts everyday but it was tru unlimited |
posted 2006-Mar-18, 7pm AEST
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User #34151 3085 posts
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- Legend - writes... The 400MB plan with the current offer is $19.97 per month for the first months. There are no modem or setup costs. What other ISPs can beat that? iiNet's budget (iiphone) deal is much better. $29.95/month for 600MB (unmetered uploads) with modem & setup fees waived for a 24-month contract, same as Bigpond. Also, the Bigpond offer requires you to bundle your mobile as well or you only get 9 half-priced months. Bigpond 12*$19.97 + 12*$39.95 = $719.04 iiNet 24*$29.95 = $718.80 Have a nice day, |
posted 2006-Mar-18, 7pm AEST
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User #113903 1 posts
Participant
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I am on 1.5mbps 20gb TPG plan (turns out to be 20000mb, not 20gb..) and it doesn't like connecting when you first boot up the computer. Drops out after a couple of minutes and then doesn't like to reconnect. But not bad apart from that - really fast and doesn't ever drop out apart from the random times when the computer is just turned on. TPG dialup would be the worst, it didn't like connecting to the laptop I had to have for school. Just wouldn't stay connected for more than about a minute. |
posted 2006-Mar-18, 8pm AEST
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User #81143 4195 posts
Whirlpool Forums Addict
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Optusnet ADSL - Perth. The indian call centre cant understand me, they dont know what they are doing, and Optus route all Perth ADSL to Melbourne (which explains the crap pings and speeds). |
posted 2006-Mar-18, 8pm AEST
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User #55827 6267 posts
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512k iNTERNODE n00b writes... TPG here, dropouts everyday That would have more to do with your phone line, a telstra issue |
posted 2006-Mar-18, 8pm AEST
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User #105302 617 posts
Whirlpool Enthusiast
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anthwib writes... Yes, but i have been 'connected' to Momentum from 01/03/06. your serious right - connected for 17 days and consequentially an expert already - sheer genius Wile E Coyote |
posted 2006-Mar-18, 8pm AEST
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User #113549 145 posts
Participant
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Security Protocol writes... Exactly, kako! "You get what you pay for" is a bullsh#@ catchphrase used by people who want to believe that price is a better indicator of quality than all of the other possible indicators of quality Well . I'm referring to Dodo when I said that ... if you try to get the cheapest product in the market ... of course .. there is usually a catch ... they can't give you a good product and a good service with that kind of price .. of course you shouldn't use that phrase for every single thing in life ... that is simply plain wrong ... :) |
posted 2006-Mar-18, 9pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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in order worst to best one-tel---(not around anymore)...bad service. and slow compared to other dial up i had dart------(not around anymore) incompertant, lost our credit card details, i didn't give that back to them... iiNet---bad CSR times(has been a little relief of late) bad connection spikes, but good plans, over all good.... bigpond cable, good support, great speeds/stable connection, great content... |
posted 2006-Mar-18, 9pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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dave c writes... your serious right - connected for 17 days and consequentially an expert already - sheer genius Wile E Coyote I didn't say i was an expert.. (if you can read properly, they are my initial thoughts)....obviously you think you are! I gave an opinion, which i am entitled to do, and which i stand by :) Love those 'Internodian' fanbois :) |
posted 2006-Mar-18, 9pm AEST
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User #34151 3085 posts
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anthwib writes... I gave an opinion, which i am entitled to do, and which i stand by :) You really think 17 days is long enough to draw a reasonable conclusion? Have a nice day, |
posted 2006-Mar-18, 9pm AEST
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User #101455 5202 posts
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anthwib writes... Love those 'Internodian' fanbois :) lmao, so true... disgracian writes... You really think 17 days is long enough to draw a reasonable conclusion? very much so, with in my first couple of weeks, support was bad from my ISP iiNet.. |
posted 2006-Mar-18, 10pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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Yes very true. It is about first impressions :) You can learn a lot about an ISP in the initial stages. |
posted 2006-Mar-18, 10pm AEST
edited 2006-Mar-18, 10pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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disgracian writes... You really think 17 days is long enough to draw a reasonable conclusion? It is not a conclusion. It is about what i think of an ISP at this current stage of proceedings. |
posted 2006-Mar-18, 10pm AEST
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User #75257 2204 posts
Whirlpool Forums Addict
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i see the usual suspects are demonstrating why this thread was a stupid idea!! it was only a matter of time before the smoke drew them out from under the bridge. it is interesting to note that nominating a previous ISP as their worst leads current users of a certain ISP to be branded fanbois. |
posted 2006-Mar-18, 10pm AEST
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User #52801 3062 posts
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anthwib writes... It is not a conclusion. It is about what i think of an ISP at this current stage of proceedings. fair enough. Be sure to let us know if they don't supply you with the required quantity of "retroflexion" ! ;) |
posted 2006-Mar-18, 10pm AEST
edited 2006-Mar-18, 10pm AEST
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User #62440 4421 posts
Whirlpool Forums Addict
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Stoneyyy writes... That would have more to do with your phone line, a telstra issue nope, when i churned to internode it stopped.... |
posted 2006-Mar-18, 10pm AEST
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User #48285 132 posts
Forum Regular
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. |
posted 2006-Mar-18, 10pm AEST
edited 2006-Mar-18, 10pm AEST
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User #81139 780 posts
Whirlpool Enthusiast
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512k iNTERNODE n00b writes... nope, when i churned to internode it stopped.... hax! Stoney doesn't believe you! TPG is perfect! |
posted 2006-Mar-18, 10pm AEST
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User #48285 132 posts
Forum Regular
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512k iNTERNODE n00b writes... nope, when i churned to internode it stopped.... you have a 512 connection now?, did you have the 512 connection with tpg? |
posted 2006-Mar-18, 10pm AEST
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User #34151 3085 posts
Whirlpool Forums Addict
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anthwib writes... It is not a conclusion. It is about what i think of an ISP at this current stage of proceedings. Sounds premature to me. If you start having serious problems tomorrow they'll go from "excellent 'all round' ISP" to "useless jackal bastards" in a short space of time. If, on the other hand, you have flawless service for a year before any problems surface then the swing won't be nearly as drastic. Have a nice day, |
posted 2006-Mar-18, 10pm AEST
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User #55827 6267 posts
Whirlpool Forums Addict
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512k iNTERNODE n00b writes... nope, when i churned to internode it stopped.... And what takes place during a churn Your still on telstra dslams etc and its from there back to you where the problems with drop outs are |
posted 2006-Mar-18, 10pm AEST
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User #68062 798 posts
Whirlpool Enthusiast
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Deja writes... fair enough. Be sure to let us know if they don't supply you with the required quantity of "retroflexion" ! This thread has brought (certain members of a certain ISP) them out in droves :) |
posted 2006-Mar-18, 10pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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512k iNTERNODE n00b writes... nope, when i churned to internode it stopped.... line card upgrade by telstra? general maintance on telstra CAN? dosnt mean it was telstra, but drop outs are usuraly to do with telstra ends(from what iv read on this forum) |
posted 2006-Mar-18, 10pm AEST
edited 2006-Mar-18, 10pm AEST
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User #52801 3062 posts
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anthwib writes... This thread has brought (certain members of a certain ISP) them out in droves :) Hah ! If you think anyone here (myself included) gives half a shit which ISP you're with, you're kidding yourself ! |
posted 2006-Mar-18, 10pm AEST
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User #105302 617 posts
Whirlpool Enthusiast
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anthwib writes... Love those 'Internodian' fanbois :) Sorry but I'm stuck on bigpuddle cable (but relief may be in sight - have to apply and see) |
posted 2006-Mar-18, 11pm AEST
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User #52801 3062 posts
Whirlpool Forums Addict
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Stoneyyy writes... And what takes place during a churn Your still on telstra dslams etc and its from there back to you where the problems with drop outs are During a churn, a Telstra tech doesn't visit the exchange. |
posted 2006-Mar-18, 11pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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Deja writes... During a churn, a Telstra tech doesn't visit the exchange. what if thay changed line speeds?... |
posted 2006-Mar-18, 11pm AEST
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User #52801 3062 posts
Whirlpool Forums Addict
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Frinky, Chuck Norris writes... what if thay changed line speeds?... Nup. Think about it. Imagine the amount of techs visiting exchanges if that were the case ! |
posted 2006-Mar-18, 11pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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why dose it take a week to change line speeds?... |
posted 2006-Mar-18, 11pm AEST
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User #19694 5253 posts
Whirlpool Forums Addict
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Frinky, Chuck Norris writes... why dose it take a week to change line speeds?... Because Telstra are inefficient? |
posted 2006-Mar-18, 11pm AEST
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User #55827 6267 posts
Whirlpool Forums Addict
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Does the line etc not get some sort of a test when the churn is taking place |
posted 2006-Mar-18, 11pm AEST
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User #19694 5253 posts
Whirlpool Forums Addict
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Stoneyyy writes... Does the line etc not get some sort of a test when the churn is taking place Why would it? The line has already qualified for ADSL (based on a database check). |
posted 2006-Mar-18, 11pm AEST
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User #52801 3062 posts
Whirlpool Forums Addict
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SQ is done at initial adsl application. |
posted 2006-Mar-18, 11pm AEST
edited 2006-Mar-18, 11pm AEST
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User #48285 132 posts
Forum Regular
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It could make a difference if they were on 1.5 and changed to a 512 |
posted 2006-Mar-18, 11pm AEST
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User #74630 355 posts
Forum Regular
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1, Bigpond...crap plans...i churned....Mafia toward other ISP's 2, ppl telecom....total amautor hour and crap plans 3, I-primus... bad customer service, bad plans 4, I-inet....only becouse after that on Ozemail there customer service went from the best in the country to the worst. They did not seem ready to intergrate. |
posted 2006-Mar-18, 11pm AEST
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User #20537 3237 posts
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khangu writes... Yes you can. It's a 24 months contract with the remaining 12 months on $39. And an average cost of $29.96 per month accross that time. It's more than resonable for people who don't download much and there are a lot of people in that situation. THe $15 dial up can be had on no contract, pay as you go. No set-up cost, no mdem costs either. And at 1/11th of the speed. As I said earlier, some people just want the speed that broadband provides. disgracian writes... iiNet's budget (iiphone) deal is much better. It probably is but most people would say, "Who the hell are iiNet?" BigPond has a big name advantage over almost every other ISP. The only real exception is Optus as the name has been around over 15 years. |
posted 2006-Mar-19, 3am AEST
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User #87294 1222 posts
Whirlpool Enthusiast
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People telecom is more than a rebranded Mafia Gang :D. I mean, having to pay for rest of the remaining months with them when cancelling is absurd. |
posted 2006-Mar-19, 10am AEST
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User #104368 22 posts
Participant
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For me it was Bigpond ADSL who were my first broadband ISP. I had billing problems, dropouts and of course over my 2 year contract their price just got more and more out of line compared to what others were charging for the same service. Once my contract was up I churned and I'm very pleased that I did. |
posted 2006-Mar-19, 10am AEST
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User #110921 279 posts
Forum Regular
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kako writes... Froggy, when iiNet took over them. So iiNet, I guess? Flow Communications (the previous owners of froggy) were great, I wish they were still around. Ozemail, when iiNet took over them. So iiNet, I guess? OzEmail were great, I was with them for 9 years the last year on ADSL, I wish they still had their previous owners, and I didn't have to churn to get decent service. |
posted 2006-Mar-19, 11am AEST
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User #34151 3085 posts
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- Legend - writes... It probably is but most people would say, "Who the hell are iiNet?" This is probably the only reason Bigpond have any customers at all. Have a nice day, |
posted 2006-Mar-19, 12pm AEST
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User #75375 2306 posts
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disgracian writes... This is probably the only reason Bigpond have any customers at all. I agree. Have a nice day, Thanks, you too. |
posted 2006-Mar-19, 12pm AEST
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User #62440 4421 posts
Whirlpool Forums Addict
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yea went from 256k to 512k, when it dropped out the ADSL light would stay on and it would go at 1kb/s then drop out again. Few hours later it was fine |
posted 2006-Mar-19, 2pm AEST
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User #109298 771 posts
Whirlpool Enthusiast
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Worst ISP *I've* been with? Hard to pick :-\ I'd have to pick between iiNet or Exetel. iiNet had a very up/down service with high latencies, when it was down it was always Telstra's fault... switching to another ISP alleviated these problems funnily enough. Exetel provided a decent service, until they ran out of bandwidth and it took them another month to add more... and then they ran out again... but not before I'd already churned away. Pacific Internet's service was good, but just didn't suit my usage patterns/budget. iHug's satellite service was... well... it sucked... but I think that's because it was satellite, rather than because it was iHug. Optus has always been okay, Telstra is just a plain rip-off. And I'm 100% happy with Internode. Yes, I've managed to avoid the crappy little visps for the most part |
posted 2006-Mar-19, 2pm AEST
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User #113096 185 posts
Participant
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Tel.Pacific. |
posted 2006-Mar-19, 3pm AEST
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User #20115 2271 posts
Whirlpool Forums Addict
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- Legend - writes... The worst ISP that I ever subscribed to was Ozemail Have to agree here! I had been using Ozemail for about 3 months when suddenly they suspended my account without warning, (not even an email). I would call ask why I could not login, just to be told "you've not given us correct credit card details" this went on for about four months and every time I would go over the details and confirm the details. This went on the about four months so I just gave up in the end. |
posted 2006-Mar-19, 4pm AEST
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User #87812 1976 posts
Whirlpool Enthusiast
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Definitely Hel$tra's Bigpong Fraudband |
posted 2006-Mar-19, 5pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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gilby2005 writes... Definitely Hel$tra's Bigpong Fraudband for what reason?... didnt thay supply every think thay said thay would in a contract?.. |
posted 2006-Mar-19, 5pm AEST
edited 2006-Mar-19, 5pm AEST
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User #75257 2204 posts
Whirlpool Forums Addict
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Frinky, Chuck Norris writes... for what reason?... well i dont know about the posters reason, but i know for me the worst things about Hel$tra were that firstly they lied about my ability to access other ISP's and initially maintained they were the only supplier of ADSL thru my exchange, they were very evasive about their incredibly small data limits and engaged in misleading descriptions of their plans as "unlimited". they were also silent about the iniquitous excess charges they impose. finally after all of that, and being sucked into joining australia's worst ISP and paying exhorbitant rates i then discovered that they also boasted amongst australia's most incompetent and useless support. its an uncommon combination of amongst the most expensive and the worst product! |
posted 2006-Mar-19, 6pm AEST
edited 2006-Mar-19, 6pm AEST
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User #87812 1976 posts
Whirlpool Enthusiast
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Frinky, Chuck Norris writes... for what reason?... For the above reason, but mostly them telling me that i couldn't go with another ISP. |
posted 2006-Mar-19, 6pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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galumay writes... worst things about Hel$tra were that firstly they lied about my ability to access other ISP's bigpond or telstra?...two different companys..when you sign up for BB, you are usually talking to BigPond... they were very evasive about their incredibly small data limits seeing the average BB users uses less then 10gig, i cant see whats wrong with that.. engaged in misleading descriptions of their plans as "unlimited" you can download as much as you like, but after 10gig you get sharpened...did you read the contract?....accept all the terms? finally after all of that, and being sucked into joining australia's worst ISP and paying exhorbitant rates i then discovered that they also boasted amongst australia's most incompetent and useless support. hmmm.....really?... have one look in every forum on whirlpool...same can be heard from every one... |
posted 2006-Mar-19, 6pm AEST
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User #3523 1532 posts
Whirlpool Enthusiast
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Streamnet2000. Should say alot just by the title, oh and lets not get into the other ISP's the ownder formed later on. |
posted 2006-Mar-19, 6pm AEST
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User #53550 1531 posts
Whirlpool Enthusiast
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Frinky, Chuck Norris writes... bigpond or telstra?...two different companys..when you sign up for BB, you are usually talking to BigPond... Stop being stupid, he said Bigpond in his original post - not that it really matters in this context anyway. It might if Telstra had multiple consumer ISP brands. seeing the average BB users uses less then 10gig, i cant see whats wrong with that.. So you'd be OK with Holden advertising the Commodore as the "fastest car in Australia", given that most people won't use its performance fully? "Incredibly small download limits" was a statement of fact, his complaint was the fact Bigpond were evasive about them. have one look in every forum on whirlpool...same can be heard from every one... Hardly - a few complaints on WP does not mean customer service is bad. I can personally tell you Internode's service is excellent, and Westnet is also widely reknowned for their great customer service. |
posted 2006-Mar-19, 6pm AEST
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User #34151 3085 posts
Whirlpool Forums Addict
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Frinky, Chuck Norris writes... seeing the average BB users uses less then 10gig, i cant see whats wrong with that. Unless they were trying to pimp the 400MB plan. you can download as much as you like, but after 10gig you get sharpened Telemarketers have, in the past, lied about this aspect of the deal. Have a nice day, |
posted 2006-Mar-19, 7pm AEST
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User #101455 5202 posts
Whirlpool Forums Addict
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Matt writes... Stop being stupid im not, the fact that bigpond is not telstra, even though it is owned by telstra So you'd be OK with Holden advertising the Commodore as the "fastest car in Australia" we it is isnt it?...you go with one of there business options.. "Incredibly small download limits" in the eyes of who?.. the most popular plan at iinet on whirlpool is there 10 gig plan Hardly - a few complaints on WP does not mean customer service is bad i can personally tell you i dont like waiting 1 hour for service, but that is me... disgracian writes... Unless they were trying to pimp the 400MB plan. some people use the net for light surfing & emails ONLY... Telemarketers have, in the past, lied about this aspect of the deal. really?...any proof? taped conversations? |
posted 2006-Mar-19, 7pm AEST
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User #22994 4122 posts
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Frinky, Chuck Norris writes... really?...any proof? taped conversations? I do & have it on tape. It was sent to the TIO as well as Telstra. Nothing received back, but it was a legal taping as the person agreed to it, and was aware of the recording taking place |
posted 2006-Mar-19, 7pm AEST
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User #75375 2306 posts
Whirlpool Forums Addict
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200MB is discraceful - they should be shut down. Even light surfing and checking emails can reach 500MB-1GB per month easily. |
posted 2006-Mar-19, 7pm AEST
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User #81549 295 posts
Forum Regular
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I think we should all be very grateful that AOL isn't available as an ISP in Australia. |
posted 2006-Mar-19, 7pm AEST
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User #47950 10068 posts
Whirlpool Forums Addict
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((Timbo J)) writes... 200MB is discraceful - they should be shut down. Can't do that. This is a free enterprise country. Businesses have to be free to rip off users. How else would Tel$tra make a profit? Notice the way in which it is presented. 200MB - not 0.2 meg. Th |