Harvey Norman - You Guys Will Love This


	Harvey Norman - You Guys Will Love This	View full version
User #38576 202 posts melon_sydney Forum Regular	I have been looking around for a laptop. So I decided to go to the Supa Centre in Moore Park Sydney to see some of the retail Toshiba machines. I start looking at the M30 / M40 or something similar - some cocky guy comes up to me and asks me if he can help. I ask him if he knows what the casing of that machine is made out of. Patronisingly he says "that is the strangest question i have ever heard, no one has ever asked me that" - he then said that toshiba machines are very robust so it shouldnt be a problem. He then said he would show me how strong they were. He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." He basically destroyed a 4 grand machine and didnt care too much. Glad he is not one of my employees.	anchor posted 2005-Apr-14, 5pm AEST
User #5235 2255 posts P R i M E Whirlpool Forums Addict	LMAO, jesus what a idiot. Slaming anything that has a LCD panel attached is a bad idea, doesn't matter if its solid granite, its a LCD NO NO!!	anchor posted 2005-Apr-14, 5pm AEST
User #17653 15075 posts SpaceOne™ Whirlpool Forums Addict	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." ROFL..hehehe.. dumb ass. Are you still considering of getting the Toshiba notebooks :-D just wondering.	anchor posted 2005-Apr-14, 5pm AEST
User #24565 5125 posts ©£ONeST@® Whirlpool Forums Addict	What a melon... EXcuse the pun :P CLONESTAR	anchor posted 2005-Apr-14, 5pm AEST
User #40508 22142 posts M.C Moderator	ROFL! Now that's a classic. I could just imagine of of those smug salespeople at HN pulling that kind of crap. lol. You reckon you could ask some to get the video tape of the store? That, on video, would be priceless...wouldn't even need sound!	anchor posted 2005-Apr-14, 5pm AEST
User #52915 10777 posts Ronza Whirlpool Forums Addict	And the award for tool of the week goes to	anchor posted 2005-Apr-14, 5pm AEST
User #71094 2360 posts iiman Whirlpool Forums Addict	ahah, i recon he was a random on off the street thinkin he had a job :P	anchor posted 2005-Apr-14, 5pm AEST
User #66355 8099 posts neK Whirlpool Forums Addict	bwaHaHAHAHaAhaHa I wonder what they do with that machine... You reckon they would sell it to me for $100 =P I could still hook it up to a LCD monitor and keyboard. Or use it as DivX Player. What HN store was it btw?	anchor posted 2005-Apr-14, 5pm AEST edited 2005-Apr-14, 5pm AEST
User #38306 20237 posts MisterEd Whirlpool Forums Addict	I find it a little hard to believe that one of their sales reps would be that dense. Yes, some of the tools they employ are certainly a bit stupid but this is just something else. He must not care about his job :)	anchor posted 2005-Apr-14, 5pm AEST edited 2005-Apr-14, 5pm AEST
User #5235 2255 posts P R i M E Whirlpool Forums Addict	No Tossy will want it back for repair and warrenty purpose, infact they probaby replace the LCD and just resell it as NEW	anchor posted 2005-Apr-14, 5pm AEST
User #38306 20237 posts MisterEd Whirlpool Forums Addict	P R i M E writes... infact they probaby replace the LCD and just resell it as NEW I don't think they could legally sell it as new, "factory seconds" or "refurbished" would be what they need to call it. Find the unit at Rick Hart Seconds in a few weeks.	anchor posted 2005-Apr-14, 5pm AEST
User #38576 202 posts melon_sydney Forum Regular	I have my friend as witness, and if there was a vid of it you will see. I was rather shocked myself. But if you saw the cockyness of this guy. It was the HN in the Moore Park Supacentre. I was in total disbelief. The dick smith sales reps in the same centre seemed a little bit more balanced ;)	anchor posted 2005-Apr-14, 5pm AEST
User #46824 3086 posts Tanalasta Whirlpool Forums Addict	Toshiba warranty doesn't cover smashed LCD screens. Now I HAVE an M30 - and having read the users manual and warranty, there is some small print somewhere suggesting that excessive force applied to the back of the LCD screen can cause damage. The M30 is made out of plastic - whether reinforced or not, i don't care. I certainly would hope one would take better care of their machines than that! Last time I looked, HN had their lappy's for RRP and a couple of hundred dollars more than what I'd purchased mine for. The rep gave me a queer look when I said I got the M30 for $2800, new in Perth last week with a bonus external HDD and went "no way I can do that". The M40 is better value for money. His insurance probably covers accidental damage - so as if he really cares :P But I bet he won't be telling his supervisor how it really happened! The magnesium alloy Tecra and Portege business-end models are quite a bit more robust than the plastic home-user Satellite series btw. What type of idiot pounds the back of an LCD screen, especially a beauty like the M30 with the back of his fist?!?!!!!!	anchor posted 2005-Apr-14, 5pm AEST edited 2005-Apr-14, 5pm AEST
User #17080 4359 posts BlaCkAdDa Whirlpool Forums Addict	lol what a joke ... does insurance cover stupidity?	anchor posted 2005-Apr-14, 5pm AEST
User #5220 19587 posts Brian White Whirlpool Forums Addict	BlaCkAdDa writes... lol what a joke ... does insurance cover stupidity? Unfortunately they probably pay a stupidity excess for their sales staff.	anchor posted 2005-Apr-14, 5pm AEST
User #22169 456 posts DmXtReMe Forum Regular	But Seriously thou dude what do you expect coming from some department store idiot that has no idea about computers apart from what comes in the Information Sheets.	anchor posted 2005-Apr-14, 5pm AEST
User #60204 4284 posts MrInsane Whirlpool Forums Addict	Tanalasta writes... The magnesium alloy Tecra My M2 survived a 2ft fall onto tiles... landing on its corner :) Screen hinge popped, but went back in no worries... and have a crack about 5mm long on the case.. no internal damage.. now try that with a plastic lappy :P	anchor posted 2005-Apr-14, 5pm AEST
User #66355 8099 posts neK Whirlpool Forums Addict	Maybe i could call up Moore Park HN and see if they got stuffed up Laptops for sale eh =P	anchor posted 2005-Apr-14, 5pm AEST
User #17653 15075 posts SpaceOne™ Whirlpool Forums Addict	Tanalasta writes... The M30 is made out of plastic - whether reinforced or not, i don't care. I certainly would hope one would take better care of their machines than that I think this days most of the notebook covers are made of plastic and it would idiotic to pound on any expensive notebook.	anchor posted 2005-Apr-14, 5pm AEST
User #31180 4605 posts Pazu Whirlpool Forums Addict	Hmm.. perhaps I should apply for a job at HN Moore Park first thing next morning? It's nice to get paid while ripping people off. lol :P	anchor posted 2005-Apr-14, 6pm AEST
User #63549 5749 posts Graham-h ExtremePC.com.au Merchant	tell his manager, I doubt he'd be impressed	anchor posted 2005-Apr-14, 6pm AEST
User #16796 5756 posts Maxibuzz Whirlpool Forums Addict	I havealways been of the opinion that the so called sales persons at HN are dorks. Now i can say for sure they are. ROTFLMAO	anchor posted 2005-Apr-14, 6pm AEST
User #39125 5766 posts User 39125 Whirlpool Forums Addict	Ronza writes... And the award for tool of the week goes to More like tool of the year! I would have loved to have seen his face when he opened that laptop up. And I would have loved to have seen the look on his managers face if you had told him...	anchor posted 2005-Apr-14, 6pm AEST
User #27671 3229 posts ColdRain Whirlpool Forums Addict	I would have brought it to the attention of the department manager. The idiot will probably blame it on a customer, and this level of stupidity can't go unpunished. I hope the tosser is reading this thread.	anchor posted 2005-Apr-14, 6pm AEST
User #33124 16037 posts BeeSA EVOLUTION Whirlpool Forums Addict	Graham writes... tell his manager, I doubt he'd be impressed i would people like that dont deserve jobs	anchor posted 2005-Apr-14, 6pm AEST
User #52915 10777 posts Ronza Whirlpool Forums Addict	You should have asked for a signigicant discount on a new one or else you tell his manager :P	anchor posted 2005-Apr-14, 6pm AEST
User #43302 3781 posts \|OverclockeR\| Whirlpool Forums Addict	ROFL, that is hilarious ! haha	anchor posted 2005-Apr-14, 6pm AEST
User #38576 202 posts melon_sydney Forum Regular	I forgot to mention, the machine did boot up and worked, but the screen was messed, it automatically went into some "recovery" mode.	anchor posted 2005-Apr-14, 6pm AEST
User #8423 12489 posts Џaџo Whirlpool Forums Addict	melon_sydney writes... So I decided to go to the Supa Centre in Moore Park They're not very bright @ that HN.	anchor posted 2005-Apr-14, 6pm AEST
User #26347 71 posts ZollZum Forum Regular	Thats a classic !	anchor posted 2005-Apr-14, 6pm AEST
User #5790 5212 posts WikiWill Whirlpool Forums Addict	Џaџo writes... They're not very bright @ that HN. Probably don't need to be specific about that store either. But I have never been in one so can't say. Give them a break though - they have to sell such diverse stuff as printer cartridges, keyboards, new cool games, monitors, broadband routers, software to type letters to grandma, and all those really confusing cables. If they spent time learning details like laptop case materials, they wouldn't have time to perve on all the babes/hunks coming in, between swapping jokes and stories about the weekend. There is probably a line down the bottom of the two-page HN sales manual that says "If customer asks about product materials, demonstrate HN commitment to durability, reliability and quality. Do so with fist if required."	anchor posted 2005-Apr-14, 6pm AEST
User #76428 1 posts Antoniuz Forum Regular	OMG.. that is so lame... and guess what this is not the first time HN employee is acting stupid... i wonder where they get their training from ? .. "The Academy Of Stupidy" ?? with majoring in stupidity? aww.. i wonder how many whirlpool members stays near or surrounding Moore Park SupaCenta.. we should go down together to HN and laugh our ass out infront of the employee... and also.. what is the employee name by any chance.. i might go down to supacenta and see myself on how stupid harvey norman employee can be acting in that store.	anchor posted 2005-Apr-14, 6pm AEST
User #66355 8099 posts neK Whirlpool Forums Addict	WikiWill writes... Give them a break though - they have to sell such diverse stuff as printer cartridges, keyboards, new cool games, monitors, broadband routers, software to type letters to grandma, and all those really confusing cables Give the a break? Ha! Know your product, Know your client. That is one rule sales people need to live by. Otherwise the service will just be plain crap.	anchor posted 2005-Apr-14, 7pm AEST
User #43707 5388 posts james up north Whirlpool Forums Addict	rofl thats hillarious :D	anchor posted 2005-Apr-14, 7pm AEST
User #44151 2671 posts AnalogAlex Whirlpool Forums Addict	that is Funny lol i would never treat a LCD like that ___________________________ I Love my 172X	anchor posted 2005-Apr-14, 7pm AEST
User #2935 378 posts Thor Forum Regular	Anyone tried a Samsung Notebook? Apparently the had a demo of their notebooks a month or so back, and had a guy who weights almost 100kg stand on the notebook and bop up and down on it without resulting in any damage. Pretty impressive if its true.	anchor posted 2005-Apr-14, 7pm AEST
User #31180 4605 posts Pazu Whirlpool Forums Addict	Thor writes... Apparently the had a demo of their notebooks a month or so back, and had a guy who weights almost 100kg stand on the notebook and bop up and down on it without resulting in any damage. Pretty impressive if its true. That's because the weight is more or less equally distributed across the whole laptop. Punching a laptop would be like, concentrating the force to a small area, at most likely the weakest point of the laptop (being the centre).	anchor posted 2005-Apr-14, 7pm AEST
User #62440 7367 posts ~SiNEWAVE~ In the penalty box	ROGL how could you sell a top of the line computer to someone for like $4000? i would never do that knowing that a computer store would do much better for like $3000	anchor posted 2005-Apr-14, 7pm AEST
User #50048 716 posts Kalinga Whirlpool Enthusiast	He just wanted to buy it from his work cheap so he could use it an a anime + music jukebox. weeeeee ^_^	anchor posted 2005-Apr-14, 7pm AEST
User #56851 6242 posts N1ghtMan Whirlpool Forums Addict	That's why I don't shop at Harvey Norman's. Sounds like it's a good place to go for a bit of fun on a Saturday afternoon though. Bit of "thump therapy" on a laptop. Explain that to the supervisor! Maybe he was trying CPR? What BS excuse will he come up with, they have cameras everywhere. It's on tape.	anchor posted 2005-Apr-14, 7pm AEST
User #50656 42 posts shaggerz Forum Regular	lol I am a tech for Getronics (a Toshiba ProCare partner) and you would be amazed how many laptops come in as chargeable jobs due to people's sheer stupidity!! 5 minutes ago I finished one that somehow became curved! lol the keyboard and LCD became U shaped!! Pro: quote totaled $2,300 :) Con: flexirent's insurance covers stupidity :( I laugh :P	anchor posted 2005-Apr-14, 8pm AEST
User #60204 4284 posts MrInsane Whirlpool Forums Addict	WikiWill writes... printer cartridges, keyboards, new cool games, monitors, broadband routers, software to type letters to grandma, and all those really confusing cables. You mean like any other computer store? Or worse.. a wholesaler (read - me :P)? Because none of these people know what they are selling, I'm sure :/	anchor posted 2005-Apr-14, 8pm AEST
User #1013 658 posts TheRaven Whirlpool Enthusiast	MrInsane writes... You mean like any other computer store? Like who the quality good guys. Or maybe even retravision now thats a sweet mob. Oh yeah drooooooooooll.........	anchor posted 2005-Apr-14, 8pm AEST
User #63886 9 posts Bam Bam Forum Regular	What really surprises me about this thread is how 1 employee's actions can now be considered as "the norm" for the rest of a company. I would like anyone to name one company ESPECIALLY in the technology industry that hasn't done something completely ridiculous at some point in time. I understand that this guy is a complete tool and need to be repremanded but seriously. I think many of you would be surprised how many members of this forum are employees of such companies. I personally would be quite interested to see the tape. And no, the laptop most likely would not be insured........ Companies such as Dick Smith have a minimum amount that can be claimed and the excess would be more than one laptop.	anchor posted 2005-Apr-14, 8pm AEST edited 2005-Apr-14, 8pm AEST
User #45746 504 posts FordGT18 Whirlpool Enthusiast	Mister Black writes... That's why I don't shop at Harvey Norman's. There's nothing wrong with shopping there if you know your stuff. And if you can get the stuff for a reasonable price.	anchor posted 2005-Apr-14, 9pm AEST edited 2005-Apr-14, 9pm AEST
User #45746 504 posts FordGT18 Whirlpool Enthusiast	MrInsane writes... . My M2 survived a 2ft fall onto tiles... I'm not surprised, they are great machines:) I'll get one one day:)	anchor posted 2005-Apr-14, 9pm AEST
User #56851 6242 posts N1ghtMan Whirlpool Forums Addict	FordGT18 writes... There's nothing wrong with shopping there if you know your stuff. And if you can get the stuff for a reasonable price. I don't think so. If you know your stuff you shop for parts only. i.e. MSY. Harvey Norman is for when your wife is shopping and you want to have some fun bamboozling some pimply faced kid.	anchor posted 2005-Apr-14, 9pm AEST
User #42093 5892 posts -SNiPR- In the penalty box	ROFL what a jackass..	anchor posted 2005-Apr-14, 9pm AEST
User #54662 2849 posts Checks Whirlpool Forums Addict	Really and truelly they give a flying beep about products. I've seen Ibooks stacked 2 meteres high if not higher fall over and hit the deck, then sold to some poor person. Thing is, it's 4 grand consumer, $1500 wholesale so it isn't all that much a of loss and much of a hit on inssurance. To answer above; Dicksmith claim inbetween $35k to $55k a week ( not a month ) on insurrance. Thats just one Sydney storage joint. :)	anchor posted 2005-Apr-14, 9pm AEST edited 2005-Apr-14, 9pm AEST
User #20630 4666 posts rugger Whirlpool Forums Addict	Checks writes... I've seen Ibooks stacked 2 meteres high if not higher fall over and hit the deck, then sold to some poor person. Thats what packing is for. They don't put massive amounts of foam and crap in boxes for no reason. Shipping is hell for computer parts, yet the vast majority do seem to survive.	anchor posted 2005-Apr-14, 9pm AEST
User #54662 2849 posts Checks Whirlpool Forums Addict	Foam? Packing? Nope no such thing, just in a cardboard box. :) Edit: Cardboard box may have something inside but by the size of the box i would say very very little.	anchor posted 2005-Apr-14, 9pm AEST edited 2005-Apr-14, 9pm AEST
User #71049 8763 posts andrewwarne75™ Whirlpool Forums Addict	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." LOL Did you buy it ???	anchor posted 2005-Apr-14, 10pm AEST
User #46302 1006 posts kirova Whirlpool Enthusiast	Ronza writes... Ronza... And the award for tool of the week goes to I think the Darwin award would be more fitting :)	anchor posted 2005-Apr-14, 10pm AEST
User #77755 202 posts nightcralwer Forum Regular	lol 8)	anchor posted 2005-Apr-14, 10pm AEST
User #40229 4000 posts FatMike Whirlpool Forums Addict	Morons... HN Obviously doesn't look for previous experience with Computers for there department store jobs... pathetic actually.	anchor posted 2005-Apr-14, 10pm AEST
User #13577 11312 posts JBL Whirlpool Forums Addict	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." Maybe he was just some joker off the street, who pretended to be a salesperson, gave the Toshiba a beating and walked out of the store after you. Shame about the computer though. It's scoundrels like that who drive up the cost of insurance premiums.	anchor posted 2005-Apr-14, 10pm AEST
User #55895 789 posts Dr Big001 Whirlpool Enthusiast	Don't be so harsh on the guy, he's probably from the whitegoods section upstairs and he was just filling in for a sick co - worker, you're all right though, what a nob.	anchor posted 2005-Apr-14, 10pm AEST
User #71049 8763 posts andrewwarne75™ Whirlpool Forums Addict	JBL writes... Maybe he was just some joker off the street, who pretended to be a salesperson, He didn't like Harvey Norman so he bashed up one of there computers LAMO	anchor posted 2005-Apr-14, 10pm AEST edited 2005-Apr-14, 10pm AEST
User #9254 5012 posts Lost Soul Whirlpool Forums Addict	Sounds like he was showing the bloke he should go for a titanium Apple powerbook! At least they are built solidly.	anchor posted 2005-Apr-14, 11pm AEST
User #60204 4284 posts MrInsane Whirlpool Forums Addict	Checks writes... 4 grand consumer, $1500 wholesale Yeah right. 4 grand consumer... probably 3300-3400 (with extra special DSE pricing, cos they are greedy) wholesale. tops.	anchor posted 2005-Apr-14, 11pm AEST
User #23722 7349 posts Midnight Man Whirlpool Forums Addict	P R i M E writes... LMAO, jesus what a idiot. I couldn't put it better myself. And, to be honest, I doubt they'd have that covered under insurance. Stock loss due to accidental damage, perhaps. But due to employee stupidity - I seriously doubt.	anchor posted 2005-Apr-14, 11pm AEST
User #20952 1259 posts Stephen Lau Whirlpool Enthusiast	lol melon_sydney you shouldve asked him, "how bout this one?" points to another Toshiba notebook	anchor posted 2005-Apr-14, 11pm AEST
User #54662 2849 posts Checks Whirlpool Forums Addict	You really expect Harvey Normal to make a small sum of $700 ? Ok, i admit i made up the figure of $1500 but i'll explain how i got that figure. Sony rear projection tv retails at Harvey right now for $4790 ( 51inch ) Australian wholesale price ( not made up either ). $2790. So if it was made overseas, which there is a high chance it is, what do you think it would cost wholesale there? I bet around $2200 - $2300 mark, because the $2790 includes the shipping costs from it's country of origin. Ie: Their not going to give away the shipping costs, you the consumer pay for it out of your own pocket. Now, computers are slightly different i know. But thats how i got my figures and I'm sure i wouldn't be more than $500 out. :) Anyways this thread is meant to be about how a tool broke a laptop. Lets keep it on topic. :)	anchor posted 2005-Apr-14, 11pm AEST edited 2005-Apr-14, 11pm AEST
User #17689 1560 posts AvexDevil Whirlpool Enthusiast	rofl did u laugh like mad when he flipped open the laptop? I would've pointed and him and go roflmatic. what an idiot haha!	anchor posted 2005-Apr-14, 11pm AEST
User #72312 907 posts hipnotize Whirlpool Enthusiast	LOL insurance premiums just went up	anchor posted 2005-Apr-14, 11pm AEST
User #46302 1006 posts kirova Whirlpool Enthusiast	Midnight Man writes... But due to employee stupidity - I seriously doubt. just tell the insurance company that some kid knocked it over and they couldn't catch him? else, wipe the thing clean of any finger prints and say it came out of the box like that :)	anchor posted 2005-Apr-14, 11pm AEST
User #3548 3126 posts WilbyZ Whirlpool Forums Addict	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. lol.. I want a re-enactment! What was the Sales person's name? I gotta ask for that guy next time i'm at Moore Park supa centre for a demonstration!! Will he be dumb enough to do it a 2nd time? ahhh... the suspense haha :)	anchor posted 2005-Apr-15, 12am AEST edited 2005-Apr-15, 12am AEST
User #75380 2408 posts Snowboarder Whirlpool Forums Addict	wodners if harvey norman boss never knew about ripping people off? i don't like to see people ripped off for their greedy profits	anchor posted 2005-Apr-15, 12am AEST
User #47509 142 posts The Icon of Sin Forum Regular	The guy is an idiot. There are Harvey Norman salespeople who can be idiots. Case in point: that classic story about the guy who went to buy one stick of SDRAM and ended up getting a box of them. However, not all Harvey Norman employees are like that. I'm ex-Harveys myself. In fact, one of the guys I used to work with came from the Moore Park store. I found that all of the guys I worked with really know their stuff. Let's face it- Harvey Norman isn't meant to appeal to everyone. I've been told by my prop myself- they're in it to target the mums and dads who wouldn't know the first thing about computers. Any self-respecting computer geek (myself included) would most likely not buy from Harveys if we could help it, unless it was on that rare occasion the price was right (well, when I was working there, it was quite often, staff discount did have its perks grin). I'm just hoping his proprietor didn't let that little incident slide.	anchor posted 2005-Apr-15, 12am AEST
User #30190 54 posts glitch Forum Regular	Maxibuzz writes... I havealways been of the opinion that the so called sales persons at HN are dorks. Now i can say for sure they are. ROTFLMAO Yep. I would have to agree. Had my own experience with one today who whilst also looking at laptops. Wasn't to the degree of the first poster. But just a waste of time asking all these questions about whether it had these features etc and can we upgrade this? Basically just getting answers like..."sure..if it's on the sticker/label, it should have it.." in the most enthusiastic tone. Also getting the worst answers to questions I'm pretty sure I knew the correct answers to (just wanted to test their knowledge). Gaaah	anchor posted 2005-Apr-15, 1am AEST
User #44484 6526 posts Adrian C Whirlpool Forums Addict	LOL, great stuff. Adrian	anchor posted 2005-Apr-15, 12pm AEST
User #66355 8099 posts neK Whirlpool Forums Addict	The Icon of Sin writes... Case in point: that classic story about the guy who went to buy one stick of SDRAM and ended up getting a box of them. I remember that story, it was in Atomic magazine, the guy wrote in as a post! haha	anchor posted 2005-Apr-15, 12pm AEST
User #52470 2740 posts Bloobeard Whirlpool Forums Addict	Big001 writes... Don't be so harsh on the guy, he's probably from the whitegoods section upstairs and he was just filling in for a sick co - worker, you're all right though, what a nob. Yes, slamming the fridge door and hitting it 4 times usually does very little damage.	anchor posted 2005-Apr-15, 1pm AEST
User #80056 1 posts CityNotebookCentre Forum Regular	Must have been an EX Panasonic Toughbook rep! Great to have competition like him! Seriously though, I have seen a unit that you can operate under water and drive a truck over... -BUT it wasn't a Toshiba made in Philipines!	anchor posted 2005-Apr-15, 3pm AEST
User #67063 56 posts fad Forum Regular	this sales person at the local store, doesnt know what he is talking about. Ask him a question starts crapping on, yes it will, im sure it will, must do, HN dont seem to know much about their products, i go to DSE and mostly they tell me, what they know, or tell me they dont know. A bit more down to earth. As if the guy wouldnt blame it on the customer, and im sure insurance would cover it.	anchor posted 2005-Apr-15, 4pm AEST
User #32517 1327 posts Tommo Whirlpool Enthusiast	dirtsurfer writes... i don't like to see people ripped off for their greedy profits I feel the same way as well. I remember being in HN at the start of this year and I was in the HT section where a sales person was showing a couple some audio setup's. I moved onto the computer section and after a short time the same group showed up and the sales person showed them the Logitech Z-680's. The couple said they sounded a lot better than the $900 speakers they'd just seen and the sales person talked them into buying them, so off they went to the counter. I looked at the price the Z-680's were being sold for... $799, on special from $899. Its one of those moments where you would really like to tell the customers that a PC shop down the road is selling them for about $460, but you know you just cant.	anchor posted 2005-Apr-15, 5pm AEST
User #44484 6526 posts Adrian C Whirlpool Forums Addict	Tommo writes... Its one of those moments where you would really like to tell the customers that a PC shop down the road is selling them for about $460, but you know you just cant. I know exactly how you feel, it's very hard not to say something. Adrian	anchor posted 2005-Apr-15, 5pm AEST
User #1757 60 posts Morgala Forum Regular	It sounds like the least appealing Ex-Demo laptop in history!	anchor posted 2005-Apr-15, 5pm AEST
User #16261 3167 posts qd Whirlpool Forums Addict	melon_sydney writes... He then said he would show me how strong they were. He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." He basically destroyed a 4 grand machine and didnt care too much. Glad he is not one of my employees. Perhaps that's what they're told to do, so it didn't seem so much a problem to him. I know that when a company demonstrates their product before I order a couple of hundred laptops, they are pretty rough with it. For example, some tablet PCs toshiba were showing, the representative would smash the screen repetitively with a pen really hard. IBM have also shown of their reinforced casing by dropping the laptop and then jumping on it while maximising force exerted to display it's robustness. It just went wrong that time, and he was probably only following the text book, so it's not his fault/problem to deal with.	anchor posted 2005-Apr-15, 8pm AEST
User #67906 704 posts dev-nu11 Whirlpool Enthusiast	quirdan writes... IBM have also shown of their reinforced casing by dropping the laptop and then jumping on it while maximising force exerted to display it's robustness. I've also seen this demo in person - the IBM guy absolutely went to town (smashing it on a desk etc) on a T series ThinkPad (t series = titanium case). I was sure they laptop would be stuffed when he tried to power it on again, but there wasn't a mark inside the laptop or on the screen at all - they are amazing machines if you've got the money...	anchor posted 2005-Apr-15, 8pm AEST edited 2005-Apr-15, 8pm AEST
User #66851 4327 posts sesuburbslover In the penalty box	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." Liar, seriously, that is complete bull.	anchor posted 2005-Apr-15, 8pm AEST
User #44484 6526 posts Adrian C Whirlpool Forums Addict	sesuburbslover writes... Liar, seriously, that is complete bull. how so? Adrian	anchor posted 2005-Apr-15, 8pm AEST
User #14020 2649 posts tww Whirlpool Forums Addict	Tommo writes... Its one of those moments where you would really like to tell the customers that a PC shop down the road is selling them for about $460, but you know you just cant. Why not? I do - money's better in my pocket than someone else's. It's way OT, but I watched a real estate agent doing a wonderful sell job on a couple with 3 kids on the house across from mine. The house is very overpriced and it's all house, no land - especially with kids. I waited till the agent was out of sight, went over and said "they're asking $360, you could buy a block and build further up the estate for around $270 - and there'd be room for the kids to play". They came back next weekend, knocked on my door and said "thanks for that suggestion, we're happy to wait 4 months while the house is built because we've saved 80 grand". House across the road sold a few weeks ago for around $290 I think. I love talking to the people at HN - showed one of them one day how the TV I wanted to buy could take a HD STB - he was honest enough to say "you've taught me something today", and knocked $50 off the price of the STB. We both had a win. Regards, Tony	anchor posted 2005-Apr-15, 9pm AEST
User #14020 2649 posts tww Whirlpool Forums Addict	quirdan writes... For example, some tablet PCs toshiba were showing, the representative would smash the screen repetitively with a pen really hard. IBM have also shown of their reinforced casing by dropping the laptop and then jumping on it while maximising force exerted to display it's robustness. We had someone selling barcode scanners last year demo their model's ruggedised casing by throwing on the ground several times, then taking outside and throwing it in a barrel of water. Fished it out, powered it up and it worked. Price was $1,500 higher than the oppositions we were considering but that made the sale - bought 15 of them, and recommend them everywhere. I always demo it by dropping it and everyone who hasn't seen me do it jumps a mile! Still managed to have one of our "valued employees" break one though. Regards, Tony	anchor posted 2005-Apr-15, 9pm AEST
User #5220 19587 posts Brian White Whirlpool Forums Addict	kiwilad writes... I love talking to the people at HN - showed one of them one day how the TV I wanted to buy could take a HD STB - he was honest enough to say "you've taught me something today", and knocked $50 off the price of the STB. We both had a win. Too bad you probably could have gotten the TV like $150 cheaper elsewhere.	anchor posted 2005-Apr-15, 9pm AEST
User #14020 2649 posts tww Whirlpool Forums Addict	Nope. JB was the same price (and tried to upsell which annoyed the hell out of me), Myer was more expensive, Good Guys didn't have what I wanted and Clive Peeters was more expensive as well. As long as you go in having done your homework on pricing, and show you're genuine, you can do a good deal. 12 months interest free too.	anchor posted 2005-Apr-15, 10pm AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	melon_sydney writes... I have been looking around for a laptop. So I decided to go to the Supa Centre in Moore Park Sydney to see some of the retail Toshiba machines. I start looking at the M30 / M40 or something similar - some cocky guy comes up to me and asks me if he can help. I ask him if he knows what the casing of that machine is made out of. Patronisingly he says "that is the strangest question i have ever heard, no one has ever asked me that" - he then said that toshiba machines are very robust so it shouldnt be a problem. He then said he would show me how strong they were. He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." He basically destroyed a 4 grand machine and didnt care too much. Glad he is not one of my employees. Sorry to disappoint everyone here, but this story is a load of bollocks. I have worked at the above store for the past 3 years and such an incident, where a laptop has been destroyed due to someone "pounding their fist" on it has never taken place, at least not while I have been around. Just to set the record straight: 1) There is no insurance to cover for this sort of damage, and as such the propietor would have to wear the cost of the machine. And believe me, that would make for a pretty pissed off propietor. 2) If such behaviour were displayed, the person responsible would immediately be dismissed. 3) Asking the durability of the machine is not a strange question. At least half of my customers ask me that question, and believe me I have never had to take out a fist or a cricket bat out to prove its durability. It sounds a little to me like a story of a disgruntled customer who didnt get their way is just having a bit of a cry on the forums thinking that it was going to slip unnoticed because Harvey Norman people are too stupid to read these forums. I actually recommend to alot of my customers to read Whrilpool to get further information on networking and broadband decisions. Its quite sad that almost no-one here has even bothered questioning what was posted, do you really think that sort of conduct, not that it is true anyway, is encouraged by any retailer or any workplace in this country? I doubt it. And on the point of "Harveys is more expensive" etc, lets put it this way, how many of you here get your car serviced at a major auto yard? You can get the same service done at less than 1/2 price if you shop around! Face it, Harveys is not for everyone and no-one claimed to be. But when the router you buy from the chop-shop breaks down in 6 months time and the shop has gone bankrupt, the logic of paying 10-20% more might suddenly dawn on you.	anchor posted 2005-Apr-16, 12am AEST
User #13577 11312 posts JBL Whirlpool Forums Addict	Mr Bigglesworth writes... Sorry to disappoint everyone here, but this story is a load of bollocks. Who's story? I'm confused.	anchor posted 2005-Apr-16, 1am AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	JBL writes... Who's story? I'm confused. Read my entire post??	anchor posted 2005-Apr-16, 1am AEST
User #67104 728 posts erth Whirlpool Enthusiast	Mr Bigglesworth writes... Sorry to disappoint everyone here, but this story is a load of bollocks. My bullshit meter was rising, I must admit. But when the router you buy from the chop-shop breaks down in 6 months time and the shop has gone bankrupt, the logic of paying 10-20% more might suddenly dawn on you. But that's taking it a bit far. Pls explain why, then, that HN charge more for EVERYTHING?! Not just IT. It's a good case of a retrograde pricing policy. Set pricing high, and promise to price match if someone walks in with a cheaper competitor price. Just like David Jones. Well I guess the pricing model works though... HN is a highly successful company. (no sarcasm implied).	anchor posted 2005-Apr-16, 6pm AEST
User #4734 1070 posts Spazo Whirlpool Enthusiast	Ronza writes... You should have asked for a signigicant discount on a new one or else you tell his manager :P Spot on.	anchor posted 2005-Apr-16, 6pm AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	erth writes... But that's taking it a bit far. Pls explain why, then, that HN charge more for EVERYTHING?! Not just IT. It's a good case of a retrograde pricing policy. Set pricing high, and promise to price match if someone walks in with a cheaper competitor price. Just like David Jones. Well I guess the pricing model works though... HN is a highly successful company. (no sarcasm implied). Truth is I dont know ..... I only work in Computers so I cant say why the rest of the company chooses to do as it does, however as you say it is very successful and I doubt that will change for a long time. As a former store manager from Dick Smith, I can tell you that there are huge differences in philosophy between DSE and HN. I could go into it in detail however the major difference is that DSE's mantra is "we wont be beaten on price" while HN carries the big brands and the people who are employed there are alot more qualified and know the ins-and-outs better. (the average age of a DSE employee is probably close to 18-20 while HN people are about 23-26). Its the old case of most people know they will pay a bit more but if they get a sales rep who knows what he is doing, then they can count on reliable advice as to what they want to achieve. Alot of people are too lazy to do research into what they need so they count on someone to tell them. And they will pay for that service.	anchor posted 2005-Apr-16, 6pm AEST
User #36649 4690 posts Wombat69 Whirlpool Forums Addict	melon_sydney writes... He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. He then said "oh, that isnt good, lucky we have insurance for that." He basically destroyed a 4 grand machine and didnt care too much. Glad he is not one of my employees. OMG!!!!!! What a bloody idiot!!!! Just as the alternate name says - Hardly Normal ;)	anchor posted 2005-Apr-16, 6pm AEST
User #20630 4666 posts rugger Whirlpool Forums Addict	Mr Bigglesworth writes... Its the old case of most people know they will pay a bit more but if they get a sales rep who knows what he is doing, then they can count on reliable advice as to what they want to achieve. Alot of people are too lazy to do research into what they need so they count on someone to tell them. And they will pay for that service. WTF are you talking about? Neither the sales clerks at harvey norman or DSE know what on earth they are talking about. They would be the last people on earth I would trust to give me advice.	anchor posted 2005-Apr-16, 6pm AEST
User #52915 10777 posts Ronza Whirlpool Forums Addict	rugger writes... WTF are you talking about? Neither the sales clerks at harvey norman or DSE know what on earth they are talking about. They would be the last people on earth I would trust to give me advice. True but their job is in Retail, not in IT. They are there to sell products, dont expect a person at a ISP Helpdesk to know the intricate details of exactly what his/her company uses in the server room or fibre backbone.... ditto with a HN employee. People who sell things at PC Shops arent always the biggest techno-freaks, to them its just a job	anchor posted 2005-Apr-16, 6pm AEST edited 2005-Apr-16, 6pm AEST
User #13855 355 posts WG Forum Regular	Mr Bigglesworth writes... while HN carries the big brands and the people who are employed there are alot more qualified and know the ins-and-outs better. (the average age of a DSE employee is probably close to 18-20 while HN people are about 23-26). That is bullshit you got there, i bought a laptop from HN, ask what speed the hd is, the SR say is 7000rpm and all acer laptop use 7000rpm hd, when i get home have a look it only 4500rpm, bloody HN SR rip me off in that case. Don't ditch other ppl from other store, some may not as qualify than the others, but i sure DSE have some more qualify SR than HN. You just being arrogant..	anchor posted 2005-Apr-16, 6pm AEST
User #46824 3086 posts Tanalasta Whirlpool Forums Addict	Mr Bigglesworth writes... But when the router you buy from the chop-shop breaks down in 6 months time and the shop has gone bankrupt, the logic of paying 10-20% more might suddenly dawn on you. I frequently browse at Harven Norman because they have a nice display range and you are right, the customer service is better than Myers/DJ probably due to higher staff-ratios. 10-20% more than the shop down the road would be wrong. If I told you I never shop at HN without doing my price research and asking them for the price-match guarantee. I know of more than a few "down the road computer stores" such as Austin Computers; Trinix; Harris Technology (which is a coles-myer biggie) that have been around for years. Let's see... Austin computers have a wireless adapter for $60. HN have it for $170 and said the best they can do is $117. Most of the online retailers sell for $60-90... Any idea how long the price-matching guarantee lasts for? I usually procrastinate a fair bit before I bother claiming the differences back. As to insurance - laptops with extended warranty / insurance sometimes cover "accidental damage + theft". HN also resales 3 year extended Toshi warranties - so you never know, maybe the salesperson was telling the truth... Some HN people know what they are talking about. I've had rather insightful conversations with salespeople about networking or cameras. But these are people who know their stuff because it is their pastime/hobby, not because of their training.	anchor posted 2005-Apr-16, 7pm AEST edited 2005-Apr-16, 7pm AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	WG writes... That is bullshit you got there, i bought a laptop from HN, ask what speed the hd is, the SR say is 7000rpm and all acer laptop use 7000rpm hd, when i get home have a look it only 4500rpm, bloody HN SR rip me off in that case. Don't ditch other ppl from other store, some may not as qualify than the others, but i sure DSE have some more qualify SR than HN. You just being arrogant.. Did you bother to contact the store you bought it from and find out what recourse they can offer you? Im definitely sure that if you can prove that you were given false information then you will be heard and something will be done. At my store I design all the spec sheets for the laptops and I never include the speed because at times, even within the same models they use different speed (and brand) HDD's. Im not ditching anyone....like I said I have a somewhat unique perspective as ive worked for both companies and im simply stating fact. It is official DSE policy that, when possible, you should hire younger workers because the award is lower for them due to their age. If you dont believe me go into any DSE store and then go to a HN store and spot the difference.	anchor posted 2005-Apr-16, 7pm AEST
User #67104 728 posts erth Whirlpool Enthusiast	Well I have noticed that. However it encourages me to not buy from either store.	anchor posted 2005-Apr-16, 7pm AEST
User #12833 2488 posts sickre Whirlpool Forums Addict	How much do these poons get paid?	anchor posted 2005-Apr-16, 7pm AEST
User #13855 355 posts WG Forum Regular	nah, i didn't go back and hassle them, but i do enjoy goto HN than DSE, simply their store is more classier, and other store i enjoy goto is domayne , i don't mind paying abit extra, but really HN and domayne store are nice..	anchor posted 2005-Apr-16, 7pm AEST edited 2005-Apr-16, 7pm AEST
User #40942 16398 posts Hellman109 Whirlpool Forums Addict	Mr Bigglesworth writes... 1) There is no insurance to cover for this sort of damage, and as such the propietor would have to wear the cost of the machine. And believe me, that would make for a pretty pissed off propietor. I work on the other end of the notebooks, I do warrenty repair for NEC and PB laptops (allot are sold from HN's, and I know this as they need the receipt when they drop it in). Cracked screen = chargable. No matter what. NO PC Manufacturer covers physical damage. EDIT: put HP instead of PB	anchor posted 2005-Apr-16, 8pm AEST edited 2005-Apr-16, 8pm AEST
User #40942 16398 posts Hellman109 Whirlpool Forums Addict	Tanalasta writes... As to insurance - laptops with extended warranty / insurance sometimes cover "accidental damage + theft". HN also resales 3 year extended Toshi warranties - so you never know, maybe the salesperson was telling the truth... NEC and PB do not offer any accidental damage warrenty. No physical damage is covered. But these are people who know their stuff because it is their pastime/hobby, not because of their training. I know of people with MCSE;s and such working there cause it was the only job they could find... One inparticular quit from HN as thejob was strangling him (his words) but yeah, there not all idiots	anchor posted 2005-Apr-16, 8pm AEST
User #30835 2429 posts Moredhel Whirlpool Forums Addict	toshiba/hp/compaq and prolly the other major manufacturers will not cover physical damage to the screen that results in bleeding dead pixels yes but bleeding no in order for a screen to bleed you have to penetrate three layers from the front this takes a fair bit of pressure and they will basically tell you to fk off trying to claim it as warranty	anchor posted 2005-Apr-16, 8pm AEST
User #45289 527 posts loom Whirlpool Enthusiast	Harvey norman pawns tend not to know what they're talking about. They know simple information such as, the name of the product and how much it costs, beyond that they're idiots. Recently I've witnessed harvey norman sale pawns trying to sell off HDTV's, and stating that a Standard Definition set with a resolution of 853 x 480 is enough for any hi definition tv show the user may care to watch, which we all know is absolute rubbish. They then went on to sell the user a HD STB for their standard def TV, which will simply downscale the 1080i etc down to 853x480.... but that is harvey norman for you, they'll tell you anything to sell a product, their technical expertise is non existant.	anchor posted 2005-Apr-16, 8pm AEST
User #13577 11312 posts JBL Whirlpool Forums Addict	loom writes... They then went on to sell the user a HD STB for their standard def TV, Yeah, I noticed that here in WA. If anything, it put me off buying from them. It's simply overselling / overservicing. Why pay $700 for a HD STB when the screen can't take advantage of it. I feel sorry for the people who have been tricked.	anchor posted 2005-Apr-16, 9pm AEST
User #79531 86 posts Dean Forum Regular	One HN store in Tas is quite happily selling Digital Set top Boxes to anyone who asks, but is failing to tell people that the transmissions won't be available in the area until at least the end of the year! I was talking to someone the other day who had been sold a dstb, went back to HN because they couldn't get it going, they were then sold a powered booster and etc, and still none the wiser that they wouldn't get the transmission till at least late 2005! Cheers, Dean	anchor posted 2005-Apr-16, 10pm AEST
User #1013 658 posts TheRaven Whirlpool Enthusiast	loom writes... Harvey norman pawns tend not to know what they're talking about About what product may i ask? Because my understanding is these guys have to have partial knowledge on hundreds of products not just a single one. Its all well and good to know what you want and walk into the small computer shop on the corner and buy on price, but what if you wanted the complete package ie Computer, digital camera, printer, scanner games and so on. The guy down the local store wont be able to do that cause he just sells on price not info. The guys in harveys will be able to do this and have done to myself and many of my friends. In regard to pricing, my understanding was they went by what the manufacturer states as the RRP. Then work down on pricing from there depending on price matching and what sales were on.	anchor posted 2005-Apr-16, 10pm AEST edited 2005-Apr-16, 10pm AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	loom writes... Harvey norman pawns tend not to know what they're talking about. but that is harvey norman for you, they'll tell you anything to sell a product, their technical expertise is non existant. Its interesting you should say that. Personally I have a degree in Computer Science and am close to finishing an MSCE. I know of three other people at my store with MCSE accreditation, two others in the process of finishing their IT related degrees and most of the rest have been working in the industry for over 5 years and know more about the stuff than alot of other people know about their own jobs. There were some bad apples in the past but they were sorted out. I dont know what selection criteria are used at other HN stores as theyre all owned by different people and as such there are different sets of rules for each store, but the store I work in is by far the most professional store I have been in, both in regards to product knowledge and customer service. And ive worked in lots of DSE and HN stores. As for those bad apples who will sell their own mothers ... believe me if the customer is so gullible to believe what they have to say then its their own fault. If it sounds too good to be true then it usually is.	anchor posted 2005-Apr-17, 1am AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	WG writes... nah, i didn't go back and hassle them If you have been stuffed around then you have every right to recourse and if I were you id get it fixed. 99% of the time its an honest mistake that is made and most stores are happy to do something to fix the problem, and if you come across a store that wont help then you should call HN Head Office and have a word with them. Recently we had a laptop that was advertised by the manufacturer (on the actual machine and their specificatiions) as having SATA drives and we told our customers that they did, but once we actually checked it only had IDE. A few customers got exchanges for laptops that did in fact had SATA drives. I find it stupid that some people think HN are a bunch of "snatch and run" retailers. Yes we want to make money, but we also want to sleep at night you know.	anchor posted 2005-Apr-17, 1am AEST
User #80108 62 posts Mr Bigglesworth Forum Regular	TheRaven writes... In regard to pricing, my understanding was they went by what the manufacturer states as the RRP. Then work down on pricing from there depending on price matching and what sales were on. We use RRP in most cases, otherwise prices are usually set by suppliers. Stores can change them if they want, but rarely do because obviously if one HN store is cheaper than the other then there are issues. You will find in alot of cases, if you politely ask the sales rep for a better price, they will do it for you without an problem. There are some omissions, but on the whole it can be done.	anchor posted 2005-Apr-17, 2am AEST
User #15019 617 posts dzySheep Whirlpool Enthusiast	i feel sorry for hte mums and dads who shop at HN. they shop under the impressoin that HN offers competitive prices, and instead are being charged 20-30% over market price. saw at the qv HN store the other day that pc2700 ram was selling for $200 for 256mb....	anchor posted 2005-Apr-17, 2am AEST
User #69588 13165 posts What's Up? Whirlpool Forums Addict	melon_sydney writes... He then said he would show me how strong they were. He slammed the screen shut, then pounded the case 4 times with his fist. He then opened the screen, and suprise suprise, it was all cracked and messed up. Classic - lol He then said "oh, that isnt good, lucky we have insurance for that." Looks like Hardly Normal's insurance will go up if he keeps up that caper - wonder what he told the store manager?	anchor posted 2005-Apr-17, 7am AEST
User #29443 8159 posts Ragnorak Whirlpool Forums Addict	What would be interesting is if people living in Sydney went into the Moore Park Supa Centre and asked aren't you that idiot who smashed the laptop lcd the other day? Edit: Imaging the blow to your ego if ten unrelated customers did that in twenty minutes.	anchor posted 2005-Apr-17, 7am AEST edited 2005-Apr-17, 7am AEST
User #48011 1125 posts reeb Whirlpool Enthusiast	HeadKicker writes... i feel sorry for hte mums and dads who shop at HN. they shop under the impressoin that HN offers competitive prices, and instead are being charged 20-30% over market price. saw at the qv HN store the other day that pc2700 ram was selling for $200 for 256mb.... their main customers arent PC nerdz (their customers would mostly buy a system and be done with it until they need a new one) so they wouldnt turnover many components. plus the fact its in stock is different to most pc shops i know. if prices are so bad, what were ya doing there anyway? ;)	anchor posted 2005-Apr-17, 8am AEST
User #46915 2581 posts Amico Whirlpool Forums Addict	Mr Bigglesworth writes...