Whirlpool

Feel free to continue discussion here. Follows on from: /forum-replies.cfm?t=1189766&p=50

Hi All,

Now on Youtube

http://www.youtube.com/watch?v=nOf_xxv6yoM

http://www.youtube.com/watch?v=iZns7vVzDI8

http://www.youtube.com/watch?v=03RU9bbJSqI

http://www.youtube.com/watch?v=zxModWqFCn8

Get some more information about PennyTel, especially on topics about Smartdial, Callback and PennyMobile.

Have a good weekend!

Regards,
Jim.

Hi Jim

Whim sent re overcharging

Jim@PennyTel writes...

Hi All,

Now on You tube

If the voice over guy, by some slim chance knows his stuff as well and as clear as he demonstated on the you add then...

PLEASE PLEASE PLEASE PLEASE

clone him 30 times and put him on the supprt/live person teams!!!!

Good info thanks Jim.

ummm, its all just for iphones?

To me that seems like it is limited to iphones (we all know it's not).

Seems like someone had a good idea but didn't really implement it too well. Could have been so much better if it was done in a universal way.

However this is typical of Pennytel, just can't really get it all together.

so true and we remain customers.

Jim, I can see that those youtube movies could be useful for iphone owners but this thread is about PennySIM and I don't think they belong here.

350ztt writes...

ummm, its all just for iphones?

To me that seems like it is limited to iphones (we all know it's not).

Seems like someone had a good idea but didn't really implement it too well. Could have been so much better if it was done in a universal way.

However this is typical of Pennytel, just can't really get it all together.

u could use VoIP on symbian phones as well, download fring put in the SIP info for PT on fring and viola SIP phone on symbian (the best part is it can be over 3g connection as well. not just wifi)

call back works by calling a number and that number will call u back so it works on any phones.

smartdial: just call the pilot number and put in the number u want to dial (pilot number: 0289898800). u can replace the phone number on ur phonebook to 0289898800p03xxxxxxxx# to call that number via smartdial (or u can use the killer mobile dialer app which makes things more seamless)

I agree with the other replies – why are you plugging iPhones ?

Do some videos on how this stuff works for normal people and it will be much more useful. Not everyone uses an iPhone.

cj321 writes...

Not everyone uses an iPhone.

Marketing for the Iphone works very well. Despite the perception that there are a lot of Iphone users out there, the fact is that the Iphone is only a very small percentage of the mobile market.

Hmmm lotsa work on youtube videos....

improvements to PTSIM call logs? not so much....

+ 2 we have not had an update on my pt sim account for 17-18 days now....

You should see my account billing wise, not handled very well – at least that's what I think.

It took a week to sort out non billing on my account and now as per previous post:
/forum-replies.cfm?t=1189766&p=50#r996

Also no call record updates is really annoying....

No idea when the monthly rollover date is for the DATA plan....

Emailing support for having things fixed takes far too long for an adequate response. In my case I never received an email back that my account billing had been "fixed". I just happened to check my account and noticed.

We have decided not to go with Pennysim for my wife.... She is going to TPG on the $19.99 cap plan.

TPG SIM ordered Thursday night 11:20pm, got an email response pretty much straight away and an SMS for the order request. Received an email Friday morning that SIM was dispatched on Friday. I rang TPG questioning the porting process as there was a DOB issue. I was advised that the SIM will arrive Monday and, if "activated" then, the porting will also take place late afternoon. Pretty good!

Seems like TPG are doing quite well with these plans and have streamlined their process a lot better.

scrag writes...

Seems like TPG are doing quite well with these plans and have streamlined their process a lot better.

Admitted, TPG has been in the mobile market a lot longer.

For some, TPG will be better. For others, PennySIM provides much better value. To be able to have a mobile with 80 LONG calls to international destinations of any length (even hours) is worth much more to me, so I'll stick with PennySIM.

BearDoc writes...

Admitted, TPG has been in the mobile market a lot longer.

True, I agree. Would give PT something to model on.

For some, TPG will be better. For others, PennySIM provides much better value. To be able to have a mobile with 80 LONG calls to international destinations of any length (even hours) is worth much more to me, so I'll stick with PennySIM.

Agree as well. I make lots of international calls whereas my wife makes more local, national and mobile calls.

Pennytel just need to get on top of CDR updates from Optus and account services with quicker response times for support requests.

We like the sim to sim.....plus the cheap calls and try to use the net for some of the sms as they are expensive in todays market.

My mobile number was ported last Wednesday.

I have already set up Smart dial to work with another ptsim – and all worked ok.

I have added the new ported number...... but cannot make a call through smart dial..... I keep getting the message :

"the number you are dialling is currently switched off or unavailable"

... even when dialing a landline though smart dial.

Its as if the 028989 numbers are not available to my sim.

..anybody else having any similar problems with smart dial?

H.

Hi Jim,

Have sent a whim regarding overcharging.

Cheers
Sri

Have you set the sim up in your account and verified the number stuff ????

You have to do it for every sim card....also I think you have to show caller id

loudon writes...

"the number you are dialling is currently switched off or unavailable"

... even when dialing a landline though smart dial.

Sounds like you have callerId off on the phone.

I have turned CallerID to on.... no change

I have reverted to callerID to set by network – still no change.

H.

loudon writes...

I have turned CallerID to on.... no change

I have reverted to callerID to set by network – still no change.

H.

Just checking. You did put this new number in the smartdial tab for "my numbers"?

Edit. When I said callerId, I meant your phone was actually sending its number, not the PT setting within the account. You set this on your mobile.

I'll be keen to know if Pennytel will be developing a mobile application for the Palm Pre when it's released in Australia. Hopefully it will be successful here, and lead Pennytel to develop for it.

Rec'd an email from PT this morning:

"Dear Customer,

We deducted AUD8.8 from your Account balance as your Monthly Subscription Fee. You now have AUD5.84 left on your Account."

1. This makes some sense because it is the start of my 3rd month.

2. The $8.80 amount hasn't actually been deducted from my account.

3. This seems to suggest that monthly subscription fees will now be deducted from the PT account balance, not charged to the credit card. If this is the case.... excellent.

Will have to wait and see what actually occurs.

yipeeeeee sounds goooood

Yep, this has been happening to my account.

All my Pennysim funds seem to be drawn from the main linked account.

So yeah, they must be doing this as of last week. Much better!

This has reduced some of my billing confusion.

yeap and for the new accounts, fewer 50c charges :)

what about the call charges are they taken out of the pt account as well ?

They already were...

pt sim to another mobile ?

Terryg writes...

pt sim to another mobile ?

Not sure what you're asking, but SmartDial charges come out of your PT account immediately, and Optus charges come out of your PT account everytime the records are updated.

thanks.....yes it was the Optus charges, I have had a pt sim since 05-05-09 and still no call records or charges.

theguru1 writes...

Just checking. You did put this new number in the smartdial tab for "my numbers"?

Yes.

I even deleted it and put it in again.

When I said callerId, I meant your phone was actually sending its number, not the PT setting within the account. You set this on your mobile.

Yes, tried that... but its still not working.

I am pretty sure the mobile is not sending callerID.... no matter what setting I use in the phone..... (there was no callerid when calling another mobile phone).

I even tried the ptsim in another phone – same result.

So it appears the ptsim will not let me turn callerid on (one way or another) in the mobile phone.

So.... I'll wait until Monday... and hopefully there is some switch PT can push which will allow callerid.

... maybe I should have just kept using my first ptsim (which I have cancelled, of course!)

H.

can you go into Optus Zoo and set it to show caller Id, try the sim in another phone

Terryg writes...

can you go into Optus Zoo

I joined Zoo last night...... but could not find where to switch callerid on on their site.

H.

no I can't either....

I wish Pennytel could employ a Pennysim account portal similar to what 3 Mobile have.

I was unhappy with 3 but I really liked their account portal – very overseable and you could activate/deactivate options for your SIM. Even had the IMEI and PUK code available.

well I suppose pt are still learning.....and setting it all up, also Optus seems to have wait another week attitude towards pt

If I have caller id disabled on the pennytel website, the caller shows up as "Withheld" if I call from my pennysim. I read somewhere on this thread that pennytel tranfers the caller id from the pennysim, without us having to manually turn on the caller id feature on the website. Why is this not working for me?

Also, data usage is still not showing up.. Come on Optus !! I am not really comfortable with using data without knowing the usage. Who bears the responsibility if I cross the 500mb limit, when the usage stats are not provided? I am going to read the fine print and check.

"Ex-GST prices could be added in brackets for the benefit of customers exempt from paying GST."

"Have take your advise and edited my initial POST

Jocelyn"

Last week in the Sunday Telegraph TV Guide week beginning 17th May there was a full page advert. for Pennysim and stating it was only $8 per month and no GST was mentioned. So one would assume that the GST was included. How about sorting out your public advertisements.

Cloneme

perhaps we don't have to pay the gst now ?

Terryg writes...

perhaps we don't have to pay the gst now ?

i would most certainly hope so :)

cloneme writes...

Last week in the Sunday Telegraph TV Guide week beginning 17th May there was a full page advert. for Pennysim and stating it was only $8 per month and no GST was mentioned. So one would assume that the GST was included.

Unless the actual price is indeed $8 (GST included), Pennytel are skating on very thin ice there. I haven't seen the ad myself but if, as reported, there is no mention of GST in the ad, Pennytel could be done for false advertising.

As it has been pointed out to them numerous times that all advertised prices should include GST, I'm surprised they haven't learned their lesson yet. Maybe it'll take a fine before they get the message.

After much deliberation I have finally decided to purchase a pennysim. I have been using pennytel (with an ATA) for a while now and I think its great. Im hoping that pennysim works as well or better. And yes I have read the fine print so I expect to pay $8.80 per month.

ozimarco writes...

Unless the actual price is indeed $8 (GST included), Pennytel are skating on very thin ice there. I haven't seen the ad myself but if, as reported, there is no mention of GST in the ad, Pennytel could be done for false advertising.

If the price does not mention that it is the ex-Gst price then Gst is included and the price is $8.00 all up.
Sounds remarkedly like misleading and deceptive conduct.

My first ported PennySIM is going to be going ahead today – wish me luck!

After this, there's no turning back – I lose my grandfathered plan with Three, so I can't just churn back if I'm not happy.

Fingers crossed!

BearDoc writes...

I lose my grandfathered plan with Three, so I can't just churn back if I'm not happy.

i wish you all the luck as I’m in a situation where I will also not be able to go back to a grandfathered plan (what a strange name they call them!) if i port over.

Me, I have also ordered a TPG sim and will forward calls to it for a 1 month for an experiment.

I agreed totally about misleading information but watch out if you get double charged! I got a Pennysim for my wife and was doubled charged on my credit card. I emailed PT on April 21st advising such, they replied stating they will get one transaction refunded ASAP.

1 week later no response i emailed again and my reply was "being processed as we speak". Again another week passed May 5th my reply after another email "refunds are being processed". hmmm by now Pennytel seriously things should have been sorted. Treating customers like this is not professional by anyone's standards. So again I emailed May 18th my reply "amounts would be refunded today or tomorrow" and GUESS WHAT May 25th today, still no refund! Fair enough its only $8.80 but to me its more of the principal.

I have over 10 accounts with PT (family and friends) but this has really left a sour taste in my mouth – will certainly be looking at TPG this week!!!

Bradoo writes...

Fair enough its only $8.80 but to me its more of the principal.

Definitely principle BUT I wouldn' say that it's JUST $8.80. It's still money you shouldn't have been billed/charged for.

this has really left a sour taste in my mouth

I agree.

Errors like this should certainly never occur – they just seem to happen quite a bit with Pennytel recently with regard to Pennysim! This really is unacceptable....

You don't want to be logging in and checking your account every day to check if all things are ok.

Billing errors really shouldn't happen too often in this day and age. I understand Pennysim is a new product but this should not be an excuse for these errors to be happening.

I really hope that these errors get ironed out in the next week or so. It already seems that Pennytel are taking funds from the main linked account now, for the Pennysim – this is a start in the right direction.

scrag writes...

I was unhappy with 3 but I really liked their account portal – very overseable and you could activate/deactivate options for your SIM.

We are in the process of providing this service very soon

Jocelyn

Jocelyn@PennyTel writes...

We are in the process of providing this service very soon

Brilliant! This will certainly clear up a lot of the "issues" people are having at the moment and certainly decrease your workload.

Hi Jocelyn
I still am getting errors syncing contacts from my ptsim and web portal. I sent you whim last week.

My Ticket No. QLC-898533.

Can you pls have a look at this.

Thanks
Maria

Jocelyn@PennyTel writes...

We are in the process of providing this service very soon

What is the story with being able to use bpay when porting a sim. At the moment it seems to require a verified credit card though this seems to be depend also on the account. I have a friend who I introduced to pennytel perhaps over a year ago and he only uses bpay to deposit money into his account and he managed to port a sim over without a hitch.

oh and are there any plans to remove the credit card requirement to use pennysim? i use bpay as well to avoid the credit card charge... so removing the credit card would prevent accidental charges due to the auto recharge

Just got an email regarding just ordering DATAPLAN888. This was for an account from another family member. What is DATAPLAN888? I'll have to get back to them to see if they had ordered it.

It's very wired, I failed to add more china numbers into my smartdial list right after I added 2 numbers without any problem.

The error messeges are "there is an erro adding the number" , and the numbers I want to add are 001186991xxxxxxx (a China lindline number) and 00118613xxxxxxxxx (a China mobile number)

The number got through are: 00118629xxxxxxxx (a China lindline number) , and 00118613xxxxxxxxx (a China mobile number)

could anyone give me a light on this?

thanks

TY

pthornton writes...

What is DATAPLAN888?

This is the 500Mb DATA plan – $8.88/month ($9.77 incl GST).

Port has gone through at 10am this morning. Was able to use the service within about 10 minutes, and was excited to finally have only one SIM (and not having to change SIMs to use my current number and my PennySIM – they're now all the same thing). Received the data configuration thing and was able to use that too.

Only problem is, after half an hour of browsing and making calls through SmartDial, I am now blocked. All calls through SmartDial are now showing "Call Not Allowed" and Packet Data through Optus Internet is now saying "Packet Data Not Available", despite working well prior to that.

I've continually got those automated "set up your voicemail" calls – a couple slipped through.

I think it's unusual that it would work so well and THEN stop. I have checked SmartDial on the website, and it still has the phone number listed as an allowable number for SmartDial.

I know this has happened in the past to myself and some others, but what did people do? Does it just start working by itself again? Should I do something?

Terryg writes...

I have had a pt sim since 05-05-09 and still no call records or charges.

We are trying our best to update all the call records asap but it seems that one of the major factors that is causing this delay is that some people are taking advantage of the NO CONTRACT service we have on our services.

We have a lot of customers who are on the Data Plan are changing their plans constantly in order to avoid the Casual Rate charges.

However, we shall do our best ane ensure that the Call details are updated asap

Jocelyn

BearDoc writes...

Should I do something?

1/ Is your CLD still enabled? – I don't see why this would disable itself though.

2/ Have you still got credit in your account?

This is all I can think of at the moment.

Thanks for replying!

scrag writes...

1/ Is your CLD still enabled? – I don't see why this would disable itself though.

Yes – double checked, and "send my Caller ID" is set to "yes"

2/ Have you still got credit in your account?

Piles. The credit is in three figures. So no problems there.

I've already lodged a support ticket about it.

BearDoc writes...

Thanks for replying! No probs.

Try turning the phone off then on again – long shot!

scrag writes...

Try turning the phone off then on again – long shot!

I've even done that – several times!

I am Whimming Jocelyn to see if she can help.

I can make ordinary calls on the phone (direct) but it still won't connect to any SmartDial number. It just says "Call Not Allowed" and still no data.

It's weird that it worked first, and now won't, all in the first six hours of porting over.

hextia writes...

I still am getting errors syncing contacts from my ptsim and web portal. I sent you whim last week.

My Ticket No. QLC-898533.

Can you pls have a look at this.

Thanks
Maria

Dear Maria

Please be advised that I have looked at your setup and it happens to that you do not have a mapping for the smart dial service.

Can you please take a look at the setting and if you still require issue to be addressed and then please contact us

Jocelyn

pthornton writes...

What is the story with being able to use bpay when porting a sim.

This is also due to be addressed very very soon..

Jocelyn

BearDoc writes...

I can make ordinary calls on the phone (direct) but it still won't connect to any SmartDial number. It just says "Call Not Allowed"

It seems that the Smart Dial Access number was not updated to the new Pilot number and the mapping was not setup correctly on the web portal.

and still no data.

Working with Optus to see what is wrong with this

Jocelyn

thomasyoung writes...

It's very wired, I failed to add more china numbers into my smartdial list right after I added 2 numbers without any problem.

Can you please whim me your Ticket Number

Jocelyn

Smart dial now working OK for me.

Thanks Jim for turning on the callerid of my ptsim

Harry.

I've pretty much read all PennySIM threads from the start, but can't recall reading anything about video calling. I just attempted to make my first video call with my Nokia 5800 from my PennySIM, which failed.

The message I get is "Unable to make video call. Not supported by other phone network". I have tried calling to both the Telstra network and the Optus network.

- Does Pennytel need to activate video calls first?
- Does it have anything to do with MMS activation (that I have btw been waiting for for over 2 weeks now).
- Is it a setting in the phone?

Has anyone managed to make video calls from their PennySIM and did you have to do anything special before it started working?

u would need at least mms....

Terryg writes...

u would need at least mms....

Ah, that would explain the problem, then. Thanks.
I guess I'll have to wait until Pennytel wakes up to activate MMS...

Jocelyn@PennyTel writes...

This is also due to be addressed very very soon..

Regarding ofcourse the bpay payments only for sim porting. Please let us all know when it is available, perhaps as an announcement also when one logs into their account.

smart247 writes...

video calling

As far as I know this is not available on the Pennysim:

http://www.pennytel.com/au/index.jsp

If it is and can be activated then it would most certainly be expensive – $1/min + 35c flagfall.

smart247 writes...

I guess I'll have to wait until Pennytel wakes up to activate MMS...

They told me mine was activated a day or two ago (several weeks after requesting it), and I even got sent the settings automatically. It says it's enabled in Optus Zoo.... but I still can't send MMS: "Failed to send – network error. Try again later".
Does anyone have it activated and actually working?

What the hell!!! ???

**ANOTHER ** penny sim number has shown up on my account under the drop down menu penny sim numbers

i pray I’m not getting charged for someone’s else’s mobile number!!!

actually come to think of it I’m not religious but maybe if I convert all these issues will be fixed.... maybe

wont bother for the moment with a support ticket as the last ticket i raised...well
...i can live without the $8.80.... it`s only the cost of a small pizza!

scrag writes...

video calling

As far as I know this is not available on the Pennysim:
IT works on mine....
Yes, my video calling is now activated. I had to specifically request it to be turned on. (by the way we already had Internet and MMS active). I had to request this facilty. It is normally off. It took a few days, but it worked this morning (I think it will be the same cost as OPTUS charge.
David

I'm having problems now with reinstalling the PennytelMobile application on my Nokia E71. I've had miscellaneous problems now, and although Jocelyn has been very helpful in fixing these one by one, I'm having some new problems.

When I first set up PennytelMobile 1.00 on my Nokia E71, I was easily able to use my Wi-Fi connection on the phone to get into the "address book" section of the Mobile Application, click on "update from server", and it would set up SmartDial codes for all the numbers in my Pennytel Address book on the Pennytel server.

With me having two phones for a while on Smart Dial, I deleted all the entries from SmartDial and went back to the "use single number" to force use of the pilot number so as not to allow each phone to conflict with each other.

Anyway, I'm back with my first ported number on a PennySIM, and want to synchronise it with with the server, as I want to get off the "use single number" and be able to sync my numbers to SmartDial numbers automatically, like I did before.

However, I can log in, I can use the other features, including sending SMS (which requires data), but when I attempt to synchronise the Pennytel Address Book, I get this error:

"Error. I'm sorry the application encountered a problem and will close. Please try again."

This does not change.

Anyone got any suggestions before I lodge another ticket with Pennytel to see what I can do to fix it? Thanks, guys.

just ordered a sim, hope i made the right choice :)

Revolver writes...

just ordered a sim, hope i made the right choice :)

I have faith that the initial problems some are having are teething problems. Once I got my other SIMs up and running, SmartDial was a huge success – I loved it. 90 minute calls to the US for just 8c on your mobile is pretty amazing.

cometfish writes...

They told me mine was activated a day or two ago (several weeks after requesting it), and I even got sent the settings automatically. It says it's enabled in Optus Zoo.... but I still can't send MMS: "Failed to send – network error. Try again later".
Does anyone have it activated and actually working?

sounds like my story. After numerous support emails and whims, Jocelyn finally got optus to reset my profile and mms started working on my primary mobile.

Seems like I have to go through the same process again with my wifes phone, got the optus settings sent down, sent numerous emails, whim, last was told to remove and reinsert the sim card done that but no luck.

Now its well over over a month since requested service and also got number ported.

On a different note is anyone having issues with pennytel API? my address book is not down loading on my pennytel sms application any more but my balance does. I think something is wrong with my address book on pennytel.

BearDoc writes...

"Error. I'm sorry the application encountered a problem and will close. Please try again."

Hi BearDoc, I get the same error when I try to run the app on my wife's Sagem My501C.

Unfortunately, I've never been able to make it work and am going to get a new handset for her.

...I guess it won't be an E71!

All you have to do is email your cancellation request to support@pennytel.com and it will get processed

Jocelyn

Just some further feedback for pennytel, asking to cancel service, to activate services or anything to do with pennysim we are first told to email support@pennytel.com , an automated response comes within minutes to acknowledge. Then about 24 hours later another generic email comes to say that email has been forwared to penny sim support.

Why don't we just directly email pennytel sim support at ptsim@pennytel.com? Save a middle party wasting time and resources. It also seems that pennysim support don't really read the emails you send, they just send generic replies thank god we have the likes of Jocelyn and Jim here or else I would have quit pt.

richy rich writes...

**ANOTHER ** penny sim number has shown up on my account

I just got an email out of the blue saying

We acknowledge the receipt of your service request below.

Service: DATAPLAN888
Instruction: ACTIVATE

.... what service request? Anyway I have sent off an email to cancel. I'd rather have the small pizza.

muddled_rosella writes...

...I guess it won't be an E71!

The point though was that it USED to work just fine with my E71 – but doesn't now that I've reinstalled. Cannot work out why, either.

gips writes...

On a different note is anyone having issues with pennytel API? my address book is not down loading on my pennytel sms application any more but my balance does. I think something is wrong with my address book on pennytel.

That's ultimately the same issue I was having. I was thinking it's just me, but maybe it's the Pennytel server side that is not responding with Address Book synchronisation!

Jocelyn@PennyTel writes...

We have a lot of customers who are on the Data Plan are changing their plans constantly in order to avoid the Casual Rate charges.

Perhaps this could be solved by rather than having a "no contract" system, having a "one month" contract, and people that purchase a plan can change it only once a month?

gips writes...

Why don't we just directly email pennytel sim support at ptsim@pennytel.com?

Tried that, and Jocelyn asked me to send it via support@pennytel.com...

Yes, same here. Jocelyn ask me to email support@penntel.com.

Once you have Ticket ID then whim her, then she could look at the issue

Fair enough

BearDoc writes...

Tried that, and Jocelyn asked me to send it via support@pennytel.com

Wonder why there is such alot of double handling? We are lucky that Jocelyn is happy to follow up our ticket id as soon as the automated reply comes. Otherwise another day is wasted before a generic reply directs our request to for pennysim support and then in the end we receive another generic response.

Imagine trying to trouble shoot without whirlpool and the likes of Jocelyn. Lol.

BearDoc writes...

maybe it's the Pennytel server side that is not responding with Address Book synchronisation

I agree I have already reinstalled the application multiple times and used different computers with same result. Considering that it was all working fine previously I am very much inclined to think it is pennytel server.

sorry it double posted for some reason.

smart247 writes...

Has anyone managed to make video calls from their PennySIM and did you have to do anything special before it started working?

As any additional service, you will have to email ptsim@pennytel.com requesting to activate this service

Jocelyn

richy rich writes...

**ANOTHER ** penny sim number has shown up on my account under the drop down menu penny sim numbers

Can you please whim me with your contact details

Jocelyn

BearDoc writes...

Perhaps this could be solved by rather than having a "no contract" system, having a "one month" contract, and people that purchase a plan can change it only once a month?

Thanks for the honest feedback.. Will raise it with teh management

Jocelyn

smart247 writes...

I guess I'll have to wait until Pennytel wakes up to activate MMS...

Please whim me your ticket number and I will have this request escalated

Jocelyn

BearDoc writes...

Anyone got any suggestions before I lodge another ticket with Pennytel to see what I can do to fix it? Thanks, guys.

Can you please click on debug mode and copy the message displayed and send an email to feedback@pennytel.com so our developers can look into the issue asap

Jocelyn

Jocelyn@PennyTel writes...

Please be advised that I have looked at your setup and it happens to that you do not have a mapping for the smart dial service.

Thanks jocelyn – will get this done and advise you back

Jocelyn@PennyTel writes...

an you please whim me with your contact details

Jocelyn

- Whimed
- fixed within minutes!!
- Excellent....!!

Thanks Jocelyn

Now if only the Optus call logs would be updated and i will be a happy camper...

richy rich writes...

Now if only the Optus call logs would be updated and i will be a happy camper...

Hopefully this will be done very soon

Jocelyn

I was going to email pennytel but thought the answers would probably be useful for others to know too.

Pennyel
Can you clarify for me how the charging works for calls made through optus, I recall from the forum that it is semi prepaid.
Are the optus call charges dependant on my pennytel account balance, ie no credit no calls or are the calls made and billed to the account after.

As you recall I had my pennysim stolen on a saturday and wasn't able to block the phone until monday when pennytel was back at work.
Luckily they don't seem to have made any calls but I'm a bit reluctant to get another until I can control my liability.

If anyone stole the phone they are unlikely to use smardial so I'm mainly concerned about calls made directly through optus.

Will the new phone controls have any way to block the phone or prevent calls being made.

Kim

pthornton writes...

I just got an email out of the blue saying

We acknowledge the receipt of your service request below.

Service: DATAPLAN888
Instruction: ACTIVATE

Same here I got that email too that too on my wife's SIM where will never ever get data as she never going to use it. Have email support received ticket but no answer since 4 days now.

Thought I will re-put my post here as seems it was the last post on previous thread and PT reps haven't responded on that to me yet.

Now I am again disappointed. PT reps if you guys recall I told some time back that if I call pilot and than dial the destination number it shows me the correct callerID and not the one in my PTVoip profile.

Now suddenly it have stopped working. What have you guys changed to something which was working like a charm :(

naiknb writes...

Thought I will re-put my post here as seems it was the last post on previous thread and PT reps haven't responded on that to me yet.

Now I am again disappointed. PT reps if you guys recall I told some time back that if I call pilot and than dial the destination number it shows me the correct callerID and not the one in my PTVoip profile.

Now suddenly it have stopped working. What have you guys changed to something which was working like a charm :(

yea though mine didnt work like how urs did (correct CID on smartdial) i do hope that PT could implement the right CID via smartdial. currently, i set it to disable CID which is kinda cumbersome when someone picks up ur call and sounded confused for the first 3 seconds before they realize its u.

pls PT fix this problem :)

pthornton writes...

We acknowledge the receipt of your service request below.

Service: DATAPLAN888
Instruction: ACTIVATE

.... what service request? Anyway I have sent off an email to cancel.

Can I please get your Ticket number so we can find out why this happened in the first place

Jocelyn

naiknb writes...

Same here I got that email too that too on my wife's SIM where will never ever get data as she never going to use it. Have email support received ticket but no answer since 4 days now.

Can you please whim me your details and ticekt number as we will need to investigate this issue asap

Jocelyn

Dear kimh,

Please find your answers below:

kimh writes...

Are the optus call charges dependant on my pennytel account balance,

PennySim is composed of two separate elements

1. PennyVoip – which allows you to use the PennyMobile application and Smartdial feature to make your outgoing calls through PennyTel and then

2. PennySIM – that allows you to call directly through the SIM and take advantage of the calls rates to Australia Landline and Mobile at 8cent/30sec billed per second.

Now the PennyVoip component will be on a prepaid system where call charges will be deducted almost immediately.

However, PennySIM call details records will only be avaiable on a weekly basis and will only be charged once all the details have been updated to your Main PennyTel account.

Due to this setup,in order to use PennySIM it is mandatory that you have Auto recharge and a verified credit card setup on your Main PennyTel.

If anyone stole the phone they are unlikely to use smardial so I'm mainly concerned about calls made directly through optus.

In the case if your phone is stolen and we are not able to block the outbound calls then this issue will be dealt and decided by the management on an individual case by case basis.

I hope I have answered your queries. Let em knwo if I have missed anything

Jocelyn

naiknb writes...

Thought I will re-put my post here as seems it was the last post on previous thread and PT reps haven't responded on that to me yet.

Such situations are examples of why we really request that you open a Support Ticekt and Whim us the Ticket number so it can be answered promptly.

Now suddenly it have stopped working. What have you guys changed to something which was working like a charm :(

Can you please whim me the ticekt number asap together with the sample dialed number

Jocelyn

Jocelyn@PennyTel writes...

Can you please click on debug mode and copy the message displayed and send an email to feedback@pennytel.com so our developers can look into the issue asap

Done – thank you, Jocelyn, for your help this morning and in getting this looked at by the developers!

i just wanted to confirm the number format we should use for smaildial to overseas destinations. I was wondering if it should be

622156xxxxx or 0011622156xxxxx

I have been told either works but I use the 6188xxxxxxx format here, otherwords the one phonebook should work from anywhere in the world.

I remember people actually using the Pennytel voicemail service instead of the Optus one – just wondering:

• Are the diversions to a Pennytel DID definitely free of Optus charges? If so, I'll have my voicemail forwarded to a separate DID and emailed to my inbox.
• Anyone running into problems using this approach. Is the Pennytel DID voicemail reliable?

If it is worth it, i'll plonk down my $15 to get a DID on a second account and run the voicemail through the second account!

seer writes...

i just wanted to confirm the number format we should use for smaildial to overseas destinations. I was wondering if it should be

622156xxxxx or 0011622156xxxxx

You should use the international dialing code 0011 for smartdial. Using only 6221 would not work.

Gundala writes...

You should use the international dialing code 0011 for smartdial. Using only 6221 would not work.

thanks. I had a feeling this could be the case. Can you confirm if you have tested this or this is just what you think?

BearDoc writes...

I remember people actually using the Pennytel voicemail service instead of the Optus one

Here is another possibility to reduce retrieval costs if you like the reliability of Optus voicemail:-

/forum-replies.cfm?t=1200530#r6

/forum-replies.cfm?t=1200530&p=2#r24

With the Optus service you get sent a SMS notification of voicemail which is part of the cost of the service.

And from Jocelyn regarding PT voicemail access numbers if you use the 2nd DID account method ($15/3yrs):-

/forum-replies.cfm?t=1200530&p=2#r30

Jocelyn@PennyTel writes...

Can you please whim me the ticekt number asap together with the sample dialed number

Jocelyn

I whimed and got a v.quick response from Jocelyn but I am not happy to that response.

Here is the response:

"Yes there was a change. Before we only forward the PTSIM mobile number as CLI but we encounter a lot of request that Customers want there verified cli to be displayed. That is why the changes on our end was made."

How does that make sense. Most of us here have been talking about ability to display PTSim number even if we use Pilot and destination or Smartdial so that we don't have to have seperate PTVoip account. And now suddenly I have been told that thing which was working and was good people have to complain.

naiknb writes...

How does that make sense. Most of us here have been talking about ability to display PTSim number even if we use Pilot and destination or Smartdial so that we don't have to have seperate PTVoip account. And now suddenly I have been told that thing which was working and was good people have to complain.

I totally agree with you naiknb.....

I would very much like that my mobile Pennysim CID is displayed whenever I make a Smartdial or Pilot Access Number call even though my linked account will show my home verified CID.

Simple isn't it! When you are on the mobile or for whatever type of call you make from the mobile, you want its number displayed.....

scrag writes...

Simple isn't it! When you are on the mobile or for whatever type of call you make from the mobile, you want its number displayed.....

We understand that this is one option that customers would like to have but then there a lot of customers who want they verified CLI's displayed.

Though please note that we are in the process of trying to address the option of having a user defined CLI for Calls made through the Smart Dial service on PennySIM

Please bear with us for now.

Jocelyn

Jocelyn@PennyTel writes...

Please bear with us for now.

Great news! Thanks for the update Jocelyn.

Jocelyn@PennyTel writes...

l...

We understand that this is one option that customers would like to have but then there a lot of customers who want they verified CLI's displayed.

Well those customers shouldn't be than using mobile phone.

Though please note that we are in the process of trying to address the option of having a user defined CLI for Calls made through the Smart Dial service on PennySIM

Please bear with us for now.

That is awesome news...but meanwhile can you re-activate what was there before? As being a mobile service mobile number being displayed makes more sense in all ways than the defined CLI.

simple solution would be to add a "default" CID to that option where default sends ur actual real CID instead... so everyones happy :)

i m 100% for sending my mobile's number instead of the verified numbers

What will happen in situations where there are two PennySIM's attached to the one account.

I have my PennySIM, my Wifes pennySIM, and our normal pennyVoIP phone all on the one account. So if I change the CID to my mobile, when we use the VoIP phone, or her mobile though smartdial, people will think its me and so on.

Ben

Ben writes...

So if I change the CID to my mobile, when we use the VoIP phone, or her mobile though smartdial, people will think its me and so on.

Just sign up another PT Voip account :)

asidfreak writes...

Just sign up another PT Voip account :)

for ppl on the freedom plan, signing up for another account means additional $5. or ppl on the TTYD plan would mean additional $18.88

yeah, but my old account is free from all the CC surcharges etc, and its handy to have it all in the once place.

I am not really that fussed about the CID, I just wish I could set it to private, so it would come up as unknown on peoples phones from both mobiles and the home voip phone. But this feature is broken, and setting it to private, means it comes up with some random 02 xxxx xxxx number.

Ben

Ben writes...

I am not really that fussed about the CID, I just wish I could set it to private, so it would come up as unknown on peoples phones from both mobiles and the home voip phone. But this feature is broken, and setting it to private, means it comes up with some random 02 xxxx xxxx number.

disable CID @ call features @ profile

i did that and all my calls are "Private"

how many pennysim can I attach to 1 pennytel account?

Revolver writes...

how many pennysim can I attach to 1 pennytel account?

As many as you want...however if you're using the pennytel java app for sms, texts will all have the same sender mobile number. Same with caller ID using SmartDial, it will be the same as the account, so all will appear to be the same phone.

Ben writes...

I have my PennySIM, my Wifes pennySIM, and our normal pennyVoIP phone all on the one account. So if I change the CID to my mobile, when we use the VoIP phone, or her mobile though smartdial, people will think its me and so on.

Ben

Thats exactly the problem is, earlier it use to show the mobile number from which you are dialing and now it have stopped.

pegasus1001 writes...

disable CID @ call features @ profile

i did that and all my calls are "Private"

I don't answer calls from Private and don't expect others to answer it either....

When is your account debited after applying for a SIM?

PT don't tell you much about this part of the process.

max writes...

When is your account debited after applying for a SIM?

Very soon after you apply.

I applied on May 18 for a SIM (with number port) and within an hour my credit card was hit for the monthly fee ($8.80 +50c if it's a new account). When SIM arrived it showed May 28 as porting date.

I am assuming the 18th of the month will be the regular billing date so I have just blown 10 days of the first month.

allangrif writes...

Very soon after you apply.

I applied on May 18 for a SIM (with number port) and within an hour my credit card was hit for the monthly fee

Thanks, I applied for one at 16:30 and the other att about 17:00 today but nothing has happened yet, My credit card has been previously verified and I have setup auto re-charge, so if nothing happens by tomorrow AM I'll give them a call.

max writes...

When is your account debited after applying for a SIM?

For me, my first 'test' one was debited probably about 2-3 weeks after applying, but my next two ported ones didn't get debited until my monthly plan debit date.

any news on cheaper sms perhaps $5 blocks ? = 50

Hmmm my porting request from Vodafone went real well. Not! Optus customers can now call me but it looks like people from other networks get a message"this vodafone is switched off" My support ticket SSO-405293 lodged on saturday still has no responce and i'm not getting important calls.

pegasus1001 writes...

i m 100% for sending my mobile's number instead of the verified numbers

+1

Jocelyn@PennyTel writes...

We understand that this is one option that customers would like to have but then there a lot of customers who want they verified CLI's displayed.

Though please note that we are in the process of trying to address the option of having a user defined CLI for Calls made through the Smart Dial service on PennySIM

When this is working it will be the best of both worlds – I'll be looking forward to Pennytel setting up this sort of functionality!

Ben writes...

I have my PennySIM, my Wifes pennySIM, and our normal pennyVoIP phone all on the one account. So if I change the CID to my mobile, when we use the VoIP phone, or her mobile though smartdial, people will think its me and so on.

Yes, this is my situation, and I'd obviously prefer each PennySIM to have the mobile number displayed. But until configurable CID becomes available, there's going to be nothing that will satisfy anyone. Some will want a single CID sent, others will want the mobile numbers sent (I'm in the latter).

But I'm prepared to wait if they're working on it. Still, I miss the old functionality – sending PennySIM CIDs regardless of your Profile CID settings.

Yay i got my PennySIM but a litle confused about smartdial. From my understanding im supposed to call a 'smartdial' number to call my friend, is that right?
Thanx for any help...

We all don't want much do we.Want all the features for 10.5 mobile and .08c landline call.

Funny how cheap bastards are the most demanding,I see it across my industry as well.

seer writes...

hanks. I had a feeling this could be the case. Can you confirm if you have tested this or this is just what you think?

Yes, I have tried it. It wont work if you use only the country code using PennySIM smartdial. I complained about it, and PT support suggested me to use the international prefix 0011.

The only problem is I have to dial it manually every time I ring overseas number!! The smartdial settings dont accept 0011 prefix. I've asked PT support but so far no reply.

Gundala writes...

Yes, I have tried it. It wont work if you use only the country code using PennySIM smartdial

I have kept the pennyvoip dialplan to the default. I make all calls using the country code, including Aust and overseas. 0011 is not necessary. This is via the pilot number and the smartdial numbers as configured on the www page.

pthornton writes...

I have kept the pennyvoip dialplan to the default. I make all calls using the country code, including Aust and overseas. 0011 is not necessary. This is via the pilot number and the smartdial numbers as configured on the www page.

Thanks it seems like i will have to do some testing as people seem to be saying opposite things. Since i am developing an app that scync the phone tot he smartdial list on android i need to make sure i get it right :)

unco.net writes...

We all don't want much do we.Want all the features for 10.5 mobile and .08c landline call.

Funny how cheap bastards are the most demanding

It does seem that a lot of posters on here are demanding alot of features for a budget service.
I would just like PT to concentrate on fixing and maintaining the core of the service, such as turning on data and mms when requested, charging for the monthly sim fee only once per month, displaying sim calls/data/sms on the website weekly as advertised, putting more resources into support@pennytel.com so we customers actually get satisfactory and prompt responses and displaying advertised prices including GST.
These are all services that a budget or premium service provider must adhere too. The other requests of displaying one number and not the other (there were some who were requesting the pennysim # not be displayed) data with no contract, bulk sms, multiple pennysims attached to 1 data plan, international roaming, etc etc.
PennyTel can not even consistently deliver the basics of the service, how do you think the other requests are going to be implemented.
Just my 2c worth!

matwin writes...

concentrate on fixing and maintaining the core of the service

Second that.

matwin writes...

he other requests of displaying one number and not the other (there were some who were requesting the pennysim # not be displayed)

And what made you think that displaying PTSim number is not a basic service? In ability to show correct callerID is the worst thing for any service provider. And above all this is something which was working and they suddenly stopped it.

Though overall I agree that they need to concentrate more on their core service for that reason have been saying many times on this forum just piggy back to Optus online system and let us handle our that part of stuff ourselves.

naiknb writes...

And what made you think that displaying PTSim number is not a basic service? In ability to show correct callerID is the worst thing for any service provider. And above all this is something which was working and they suddenly stopped it.

I don't think it was working for Smartdial. I've had a Pennysim since very early on and it never worked for Smartdial, but it did work for ANI Callback.

DeKa writes...

I don't think it was working for Smartdial. I've had a Pennysim since very early on and it never worked for Smartdial, but it did work for ANI Callback.

If you have PTSim and been following this forum than you must have come pass my post where I have said that I have tested with my two PTSim on same PTVoip account and using Pilot number it use to work.

Also Jocelyn have told me on whim that they have stopped it as people demanded that their verified CLI rather be displayed.

naiknb writes...

Well those customers shouldn't be than using mobile phone.

unfortunately, when they log their suggestion to us then feel otherwise.

That is awesome news...but meanwhile can you re-activate what was there before

I can try but am not sure if and how quick it can be done as the developers prefer to address the issue and provide a resolution for all in one hit

Jocelyn

Ahh, sry, this is a little bit off topic, but here I can address the most of the users:

Have anyone had issues with calls in Melbourne?

I called a customer in Melbourne this morning, and the voice detection level was that low, I could only understand him, when he was speaking very loud.
(!In an office! It was just embarrassing for me and him!).

Does anyone have made equal experiences?
Maybe with PTSIM and/or the standard VoIP service?

... or maybe with calls from Brisbane and or to Melbourne?

Thanks.

Jocelyn@PennyTel writes...

unfortunately, when they log their suggestion to us then feel otherwise

What i mean was to let those customers know that PTSim is mobile service where sending out Sim CLI is normal and based on such suggestions you shouldn't be stopping something which was working.

I am really unhappy and pissed off as before getting my wife number ported i did a test on two PTSim on my same PT account to make sure that i can have actual sim caller ID displayed. How long does it take to revert it back to original?

max writes...

Thanks, I applied for one at 16:30 and the other att about 17:00 today but nothing has happened yet, My credit card has been previously verified

Please ensure that your credit card has been verified ater 1st July 2008 as this is when we updated to a new payment gateway. Any credit cards verified prior to this date will require to be verified again

Thanks
Jocelyn

czar writes...

My support ticket SSO-405293

Porting department are looking at this issue with Optus at this moment

Jocelyn

Gundala writes...

The only problem is I have to dial it manually every time I ring overseas number!! The smartdial settings dont accept 0011 prefix. I've asked PT support but so far no reply.

This is something we cannot do immediately over our end. Its a lot of processing and changes that need to be made as we need to work with Optus as well on this issue. Just like any normal teleco. they require the standard internation formats to be dialled when using smartdial service.

Jocelyn

As it is almost 3 weeks since the last update of PTSIM calls/data charges, it might be worth a reminder to top up your account if you prefer to pay via Bpay and avoid auto recharge on your credit card.

We have moved to PTSIM from prepay, and have to say it was so much easier to just call and get your balance.

Jocelyn has said a number of times that charges will be updated "very soon" but she must have a different definition of soon ;-)

Jocelyn, i asked support if my data was enabled (which i requested weeks back) they haven't responded... Ticket ID: ZBS-379646

also due to the constraints of running two pennysims on one account (eg caller id, no crazy talk or a similar deal for two)... so i need to sign up for another pennytel account..

i'm not happy to be paying 50c for every transaction.. as its something i dont pay now on my account opened years ago.

can pennytel show the same loyalty and let us long running customers setup a 2nd account without this nasty fee?

Suddenly my ported mobile can send sms but not receive them?

.... stopped me paying some bills today as the bank could not send me their sms code for the transaction to go through.

I can send sms to the same mobile.... but nobody else?

I tried pt's online support.... and they have escalated it.

Maybe I caused this trying to set up voicemail last night?

H.

Jocelyn@PennyTel writes...

Please ensure that your credit card has been verified ater 1st July 2008 as this is when we updated to a new payment gateway. Any credit cards verified prior to this date will require to be verified again

max writes...

y credit card has been previously verified and I have setup auto re-charge,

My credit card has been verified Jocelyn, this is what I said.
Both new accounts are in credit. I am just wondering what happens next?

has2bcn writes...

Yay i got my PennySIM but a litle confused about smartdial. From my understanding im supposed to call a 'smartdial' number to call my friend, is that right?

Thanx for any help...

Yes – you "map" a smartdial number to one of your chosen friend, and then when you call the smartdial number from your phone, Pennytel knows who you are (from your caller ID) and then looks up where the call should be routed, and makes that call for you.

loudon writes...

I tried pt's online support.... and they have escalated it.

Maybe I caused this trying to set up voicemail last night?

Have you been provided with a Ticket number that you can forward to me and I will get it looked at asap

jocelyn

naiknb writes...

How long does it take to revert it back to original?

I am not sure. We are trying is to fix this issue in the proper manner rather than to delay this process by providing a temp solution.

Once this issue is fixed with the customised CLI option then we would have addressed everyones issue in one hit but if in the meantime we keep changing the settings back and forth then we will be going no where and hence be faced with a lot of complains and support tickets.

Please note that we are trying to provide a final solution asap

Jocelyn

Jocelyn did you read my post at the bottom of page 8????

Jocelyn@PennyTel writes...

Please ensure that your credit card has been verified ater 1st July 2008 as this is when we updated to a new payment gateway. Any credit cards verified prior to this date will require to be verified again

OK, I have discovered that when I go into Support->My Orders it tells me about the SIM.

So the answer to my question has been answered.

Still waiting on my refund for pennysim overcharges, send many whims have two outstanding tickets dated 4-may-09 and 26-may-09. Is anything going to be done?

smacko578 writes...

Jocelyn, i asked support if my data was enabled (which i requested weeks back) they haven't responded... Ticket ID: ZBS-379646

Hi

please note that your request has been resubmitted to optus for urgent processing

Jocelyn

Edit: post was edited as I looked at the wrong order

smacko578 writes...

can pennytel show the same loyalty and let us long running customers setup a 2nd account without this nasty fee?

Honestly, this is a management decision but I will forward it to them

Jocelyn

i got my pennysim in april.... so its not new... its activated, only i'm not sure if data is turned on.. plus i need the settings for it..

thanks for forwarding that to management, i will be signed straight up for another account if the answer is yes..

i've now got most of my family using pennytel voip, didnt know about the 50c charge until my dad told me..

now i've received an email saying i've been charged AUD 15.26 for DATAPLAN1388... i never asked for a data plan i asked for data to be turned on???? what want to send some sms's via data to see how it works. why have i been charged??

this is the email i sent to support

Hi,

Is data enabled on my phone? 6146600XXX?

Can you please enable it and send me the data settings.

thanks

Scott
8889XXXXXX

now they have charged me for the 1gb data plan....

smacko578 writes...

i never asked for a data plan i asked for data to be turned on???? what want to send some sms's via data to see how it works. why have i been charged??

How would you expect to send SMS via data without a "Data Plan" ?

casual data mate, u dont need a plan

sorry to post this here again but I don't want to go and search back in forum just lazy me ;)

Can I use two PTSim on same account with Crazy Talk plan?

Currently with Free Access Untimed I am able to.

allangrif writes...

As it is almost 3 weeks since the last update of PTSIM calls/data charges, it might be worth a reminder to top up your account if you prefer to pay via Bpay and avoid auto recharge on your credit card.

Jocelyn has said a number of times that charges will be updated "very soon" but she must have a different definition of soon ;-)

it was just over 3 weeks for me but has just arrived for one sim.....yipeeeeee

Gundala writes...

Yes, I have tried it. It wont work if you use only the country code using PennySIM smartdial. I complained about it, and PT support suggested me to use the international prefix 0011.

The only problem is I have to dial it manually every time I ring overseas number!! The smartdial settings don't accept 0011 prefix. I've asked PT support but so far no reply.

Gundala jsut so you know i spoke to one of the Pennytel developers as i am using the Pennytel API. I was told that you don't need the 0011. personally i have not had a chance to test it just yet but i hope to this weekend.

smacko578 writes...

casual data mate, u dont need a plan

How do you get the casual data plan and where can I find information on it at the pennytel web site?

I still haven't had my data application activated which I had applied for back around 15th April. I have written many times to PT but always get "we will escalate your issue for further assistance" then last email says "the issue has been addressed and will close" Doh! If anyone from PT is reading this my ticket no. is Ticket ID: ACQ-460981
Department: PennySIM
Status: Closed
How's that for service? And I went away for 3 weeks overseas and requested Global Roaming well before I went away and was told that it should be activated but it wasn't. While I'm at it they can't help me with getting my Penny mobile application to login.

Cloneme

cloneme writes...

How's that for service? And I went away for 3 weeks overseas and requested Global Roaming well before I went away and was told that it should be activated but it wasn't. While I'm at it they can't help me with getting my Penny mobile application to login.

it requires a $250 deposit to go along with that activation... so my best bet is that u didnt put in the deposit

Pennytel are doing well, recieved a phone call to say they will look into it, and ever since my phone now cant even activate onto the network! Lost all calling capabilities now. Good Work!

czar writes...

Hmmm my porting request from Vodafone went real well. Not! Optus customers can now call me but it looks like people from other networks get a message"this vodafone is switched off" My support ticket SSO-405293 lodged on saturday still has no responce and i'm not getting important calls.

czar writes...

Pennytel are doing well, recieved a phone call to say they will look into it, and ever since my phone now cant even activate onto the network! Lost all calling capabilities now. Good Work!

I lost my connection yesterday too.

It was also ported from Vodafone (/Exetel) – last week actually.

My loss of service was "gradual" – first I could not receive sms......then voice calls...... and later the sim says it cannot register.

I have placed a support request ...... and Jocelyn is on the case..... so here's hoping it will be fixed today!

H.

cloneme writes...

How do you get the casual data plan

+1

Don't want to just email support because the only plans listed on the website are 1GB and above and definitely don't need that. Just want to run the Colby app for SMS

Also just want to confirm the price for casual data is $0.005/Kb

pegasus1001 writes...

it requires a $250 deposit to go along with that activation... so my best bet is that u didnt put in the deposit

Well well, can't see that posted anywhere and was not told by Jocelyn when she was accepting my application via email.

So where is the casual data plan then and how do you get it?

Cloneme

Has anyone of you problems with their credit. Yesterday I had 16 $, this morning, I suddenly have an update on my PTSIM record, but only exactly 10 $ credit. And I have not made any phone calls in between...

I am really wondering if there is a "natural" reason for this, or if PT made a mistake.

If they made a mistake, that would mean they do not handle the money I send them correctly and I would have to recalculate everything manually just to be sure they have not stolen my money!

Jocelyn can you help please? Ticket ID: QGU-946475

allangrif writes...

cloneme writes...

How do you get the casual data plan

+1

Don't want to just email support because the only plans listed on the website are 1GB and above and definitely don't need that. Just want to run the Colby app for SMS

Also just want to confirm the price for casual data is $0.005/Kb

well i just wanted casual data enabled and i've been billed for 1gb plan i will never use (just wanted to try colby like you)... so be careful.. still waiting to here back about WHY i was charged 1gb when asking for data to be enabled.

SMARTbyte writes...

Yesterday I had 16 $, this morning, I suddenly have an update on my PTSIM record, but only exactly 10 $ credit. And I have not made any phone calls in between...

Did you check your PennySIM call logs for the last 30 days? Sounds like you spent $6 of Optus calls/sms/data – these are only charged once the records update.

My records are correct, and I have only been charged for what I used (one accidental direct phone call :P)

cometfish writes...

Did you check your PennySIM call logs for the last 30 days? Sounds like you spent $6 of Optus calls/sms/data – these are only charged once the records update.

Yes I checked my records thrice ... but not my SMSes. So I had to pay $ 1.3 for one phone call (everything else has been free... Very nice!) but $ 4.77 for SMSes, that adds up to $ 6.07 and I had exactly $ 16.07 on my credit, so as to this morning, this substracts to exactly $ 10... That confused me, so I thought something must have been went wrong, but.

No, everything is fine by now. Even the support answered my email after less than 4 hours!

Thanks PT, your service is getting better!

Has anyone of you had problems with the voice detection level?

Yesterday I made a phone call, and understood the other end hardly (with a softphone).
Now I have done the same phone call, but with my PTSIM mobile and it seemed, that there has been no noise filter at all. I have heard everything on the other end, even if it has been very muted.

Now that our sim records are showing again, how much are people getting charged for the data for making a single sms on casual data plan?
It looks like it is costing me 5.5c per sms data.
Plus sometimes there is 2 charges of different kb and different cost for an sms sent at exactually the same time, to the second!
Im using colbysms.

Anyone else got similar costs? I thought someone estimated it would cost about 1c for sms data.

matwin writes...

Anyone else got similar costs? I thought someone estimated it would cost about 1c for sms data.

I read that it would cost around 1c as well – however my trial shows the cost to be around 4c per SMS for data on the casual plan – Bill

wildbill writes...

I read that it would cost around 1c as well – however my trial shows the cost to be around 4c per SMS for data on the casual plan – Bill

Those were the initial guesstimates. However, given the way PT does SMS it actually requires a fair amount more data then expected.

My phone reports it costs 1KB in sent and 4KB in downloaded data per SMS. So theretofore all in all it's 5KB (which given the actual SMS text is roughly 3% of that) is a lot. 5KB * 0.5c/kb should still only add up to 2.5c.

cloneme writes...

How do you get the casual data plan and where can I find information on it at the pennytel web site?

I still haven't had my data application activated which I had applied for back around 15th April.

Hi Cloneme,

We have already activated your data request some time ago, I have replied your ticket with more details.

At the moment if anybody would like to activate casual data, which is at the rate of ½c per KB, you can send an email to ptsim@pennytel.com and you will receive a ticket number. We will then process your request and inform you that it is complete. Once our website is updated (coming soon) you will be able to select this option if you desire.

Regards,
Jim.

Hi guys,

you won't believe this:
I am having three service requests with PT at the moment. And some PT representative called me regarding the first one. Half an hour later regarding the second on, and now the best thing (number one was already solved, so he couldn't help me) but only two e-mails, and the guy told me to check again if I still have the same error, and I haven't anymore. They really changed something in their system so now it works. So two of three problems solved!

(The last one is a PTSIM question, so I think this is handled by a different department.)

Pennytel your are really impressing me today!

Looks like we are both in the same boat.
Exetel must not have our porting information incorrect with Vodafone. Its a problem multiplied by the fact we are using two different virtual mobile operators across different networks. Sadly it looks like no mobile all weekend... No news on the correct porting yet

loudon writes...

I lost my connection yesterday too.

It was also ported from Vodafone (/Exetel) – last week actually.

My loss of service was "gradual" – first I could not receive sms......then voice calls...... and later the sim says it cannot register.

I have placed a support request ...... and Jocelyn is on the case..... so here's hoping it will be fixed today!

H.

It takes 48 hours some times for a number to propagate from one carrier to another.

I'm posting this as a warning and also in the hope that someone can reassure me that I haven't talked my wife into switching to Pennysim and then caused her to "loose" her mobile number.

She ported her number from Optus and was connected to Pennysim about 3 weeks ago and all was going well until she got this message:

-----
"We acknowledge the receipt of your service request below.

Service: DATAPLAN1388
Instruction: ACTIVATE

Please allow 3-5 business days for us to complete your request. You will be notified after your request is completed"

------

She definitely did not request Data so she emailed and asked that the Data plan not be activated. Today her phone stopped working. It comes up as "limited service" and when I call her I get "number disconnected" message.

So she has no phone for the weekend and if the number has been disconnected I am very worried that she has lost her number (a really good number and held for many years).

If any reps monitor WP over the weekend.. please tell me where we stand. If anyone else has had a similar experience.. what was the outcome?

Perhaps Optus are being difficult if it was an old Optus account....I have had silly things happen with my service over the years when I have ported from Optus to Virgin or back again.

No you wont lose your number as it does not go into quarantine for 3 or 4 days

Also they have been fiddling with ported numbers all week, my sms stopped working but is ok again.

I suppose you have taken the sim out and put it back in ? also try changing phones.

hhmmm call log delay....

optus call log dump --> TPG is around 48 hours delay

optus call log dump--> pennytel is around 7-9 days

why the big difference???

richy rich writes...

hhmmm call log delay....

optus call log dump --> TPG is around 48 hours delay

optus call log dump--> pennytel is around 7-9 days

why the big difference???

Their buzy people :)

Terryg writes...

I suppose you have taken the sim out and put it back in ? also try changing phones.

I was sure that the problem was that they had disconnected the number rather than just the Data service, but I did as you suggested and reinserted the sim card and she is connected again!

Thanks Terryg .. I really appreciate your input.

BearDoc writes...

That's ultimately the same issue I was having. I was thinking it's just me, but maybe it's the Pennytel server side that is not responding with Address Book synchronisation!

Hi BearDoc,
Has your issue with synch been resolved yet? Mine hasn't been.

thanks.

Jocelyn,
I just sent you a whim with my number and details. Just having some issues with getting data working.

Regards,

Chris

gips writes...

Has your issue with synch been resolved yet? Mine hasn't been.

Not yet. I have been having emails back and forth with Mark from Pennytel. I strongly recommend you contact him at feedback@pennytel.com with the error messages you get – the more people have this problem, the more likely he'll find a fix!

loudon writes...

I tried pt's online support.... and they have escalated it.

Maybe I caused this trying to set up voicemail last night?

Can you please whim me the ticekt number asap

Jocelyn

I damaged by nokia phone and sent it for care centre and got a loan phone. After some hours a message came regarding data activation (oh..yah..I have pennysim with data ) I okayed it.

One thing I dont understand is I get charged 10.50 often..does this have to do with this? often as within 13 days of being charged...i do sometimes make a direct call without calling smartdial number. I'll investigate this and post more of this but some how I feel something is not right.

edit: I don't see how these 10.50 charges being reflected on my pennysim onlince a/c details..but I do see them in my bank details.

can anyone every get on to pennysim customer service on 1300 232 888? Always get an answer phone and the never call back. been trying since Friday. Didn't even bother leaving a message today as i figure if they have not returned the one from Friday there is no need to leave another one today

Not strictly a PTSIM question but ..... interested to know the Minimum Credit Before Recharge that others have.

On my original account (setup way back for voip but now also used for my SIM) it is $5. On the account setup in April for my wife's SIM also $5, but on a third account setup in May for my daughter's SIM it's $10.

Surely when PT have a credit card to grab money from when needed, there is no reason to have it any more than $5.

I usually top up with Bpay and so keep a reasonable amount in each account, but having funds taken from your credit card if it drops below $10 seems a bit much.

allangrif writes...

I usually top up with Bpay and so keep a reasonable amount in each account, but having funds taken from your credit card if it drops below $10 seems a bit much.

agreed.

mine used to be a minimum of $5 but then they changed it to $10 :(

the $10 is to cover the cost of the monthly sim charge plus a little bit for calls, if you dont have over $10 in your account they will take it off your credit card.

max writes...

My credit card has been verified Jocelyn, this is what I said.
Both new accounts are in credit.

Can I please get you to whim me your Ticket Number if available

Jocelyn

Bret writes...

send many whims have two outstanding tickets dated 4-may-09 and 26-may-09. Is anything going to be done?

Can you whim me your Ticket Number

Jocelyn

Terryg writes...

the $10 is to cover the cost of the monthly sim charge plus a little bit for calls

Isn't the monthly charge taken from your credit card – has been for all our SIMs

if you dont have over $10 in your account they will take it off your credit card.

So there will always be a minimum of $10 that is never recoverable. What happens when you want to move from PTSIM. Not planning to at this early stage, but if you did you would lose that $10.

At the moment you need to set up a new account for each SIM if you want the mobile number to show through SmartDial – so in our case that's $30 down the drain if we move. And even if PT fix the number issue, it costs $20 to change accounts so you lose whichever way it goes

I know I'm saving heaps on mobile calls, but knowing that it's going to cost me at least $30 somewhere down the track, kind of takes the edge off.

I have been told that now all the charges come out of your account, but I suppose if its only has $5 in it then they will deduct from your credit card.

I prefer it to come out of my account as I B-Pay that

yea as of the last bill i got (2 weeks ago) it was deducted from my account (both PT and PTSim)

BearDoc writes...

Not yet. I have been having emails back and forth with Mark from Pennytel. I strongly recommend you contact him at feedback@pennytel.com with the error messages you get – the more people have this problem, the more likely he'll find a fix!

Done that BearDoc,
One can now only wait.
All the best

cloneme writes...

I still haven't had my data application activated which I had applied for back around 15th April.

Hi

From our records we have replied you with the confirmation as below. Let me know if you are still having issues with Data?

Posted on: 29 May 2009 02:47 PM
Hi

Your request for 500M of data ($8.88) has already been processed an you should be able to use this on your mobile. If you are having any issues please let us know.

Regards,
Jim.

Jocelyn

czar writes...

now cant even activate onto the network! Lost all calling capabilities now.

Hi Czar,

I believe you have been updated on the status of your issue. It seems that it actullay was not an eroor on our end but rather an issue from Vodafones end where they did not release your number to be ported but rather disrupted the service.

Nonetheless, I have been advised that you number should be ported and finalised today

Jocelyn

loudon writes...

I lost my connection yesterday too.

It was also ported from Vodafone (/Exetel) – last week actually.

It seemed that the issue was that The service was cancelled through Vodafone so when the Porting was completed and being used on our PennyTel Newtork, Vodfone thought its should not be the case and suspended the service.

So I believe now Loudon has asked Vodafone to reactivate the service and we have requested the Porting again for today

Jocelyn

cloneme writes...

So where is the casual data plan then and how do you get it?

The casual Data Plan is based on the Per meg rates specified on the Data Price list on our website.

and it can be actiavted via emailing ptsim@pennytel.com

Well well, can't see that posted anywhere and was not told by Jocelyn when she was accepting my application via email.

This decision was made after you request and hence has also been updated on our T&C

Jocelyn

smacko578 writes...

till waiting to here back about WHY i was charged 1gb when asking for data to be enabled.

We have already requested the Casual Data for you and teh amount charged has been refunded to yoru Credit card. It was an error by the Activating Team as the incorrect Data code was attached to your PennYSIM account.

Nonethe less its been addressed.

Jocelyn

Peak writes...

She definitely did not request Data so she emailed and asked that the Data plan not be activated. Today her phone stopped working. It comes up as "limited service" and when I call her I get "number disconnected" message.

Can you please whim me the ticket number and I will follow it up for you asap

Jocelyn

Terryg writes...

I have been told that now all the charges come out of your account,

Yes this is correct. We first try to charge your Main PennyTel account and if there are not enough credit there then we charge you verified credit card and auto recharge your account as applicable

Jocelyn

Is Penny tel a 3G providor or only GSM via Optus?

Jocelyn@PennyTel writes...

I believe you have been updated on the status of your issue. It seems that it actullay was not an eroor on our end but rather an issue from Vodafones end where they did not release your number to be ported but rather disrupted the service.

Nonetheless, I have been advised that you number should be ported and finalised today

Jocelyn

Yea, it looks like Vodafone where having some technical issues? Glad it sorted now.

Thanks for keeping me informed. Its been a little painful waiting for 4 companies to organise themselves... but hopefully all worth it in the end.

LemMotlow writes...

Is Penny tel a 3G providor or only GSM via Optus?

Both. You can add broadband Data to your account if you wish also.

czar writes...

Thanks for keeping me informed. Its been a little painful waiting for 4 companies to organise themselves... but hopefully all worth it in the end.

We will try our best to ensure that your porting transition is doen successful and with as little hassle as possible.

Jocelyn

Jocelyn@PennyTel writes...

We first try to charge your Main PennyTel account
Yes! Waited for this! Thank you!

i got my nokia repaired with a complete software wipe/update, now the previous data settings has been wiped out and I cannot use the net/mail4exchange. Is there a way to manually set the data settings? Thanks

Jocelyn@PennyTel writes...

We first try to charge your Main PennyTel account and if there are not enough credit there then we charge you verified credit card and auto recharge your account as applicable

Pleased this is now the case, but as you can charge the credit card if there are insufficient account funds, is there a need for a $10 minimum account balance – isn't $5 enough.

For those of us that prefer Bpay, there will invariably be more than $10 in the account, but if it happens to slip below $10 before our Bpay transfer hits the account we are hit with an auto recharge on top of the $ we have transferred.

Also, as I said earlier, if you decide to leave PT – unlikely at the moment, but who knows in the future – you lose the remaining $ in your accounts – a minimum $10 for each one you've setup for PTSIM.

--------------------------------------
Peak writes...

She definitely did not request Data so she emailed and asked that the Data plan not be activated. Today her phone stopped working. It comes up as "limited service" and when I call her I get "number disconnected" message.

Can you please whim me the ticket number and I will follow it up for you asap

Jocelyn

-------------------------------------------

Its sorted out now, Jocelyn

I took the advice of someone replying on this thread and took out and put back in the sim card. We were back on line after this.

I think service was disrupted when Data was disconnected and that it stays that way until a fresh connection with the network is made. That's my guess anyway.

Thanks

LemMotlow writes...

Is Penny tel a 3G providor or only GSM via Optus?

one question.

i got my phone from US so the 3G frequency are obviously not the same as in AU unless i use Telstra's NextG network.

so in PT, could i still use a data plan on GPRS/EDGE? i believe that GPRS/EDGE runs on GSM frequency hence slower and if i can use the GSM network to make calls, i could use GPRS and stuff for data. PT does not charge differently for data on 3G or GPRS, right?

Hi all,

I can't find a thread with this particular question, so sorry if this is the wrong place....

I would like to know any workarounds to be able to dial via smartdial from my old mobile so that different numbers get charged to different accounts. For example 0289898500 is charged to one account and 0289898501 to another.

Why? I have two accounts – 1 for professional and 1 for personal.
My pennysim is linked to the personal, but I have registered the mobile number with smartdial on the professional. I can't seem to register the number with both...

Any thoughts appreciated.

Ankubis writes...

I would like to know any workarounds to be able to dial via smartdial from my old mobile so that different numbers get charged to different accounts. For example 0289898500 is charged to one account and 0289898501 to another.

dont think its possible.

one number can only be assigned to one account

Ankubis writes...

I would like to know any workarounds to be able to dial via smartdial from my old mobile so that different numbers get charged to different accounts. For example 0289898500 is charged to one account and 0289898501 to another.

Since you are using different numbers for personal and work why not have the first 200 numbers for personal and the next 200 numbers for work. Write a simple script in Excel that creates a subtotal for each group.

Just out of interest, how did you separate the calls before you used PennySIM?

S.

lienshi writes...

i got my nokia repaired with a complete software wipe/update, now the previous data settings has been wiped out and I cannot use the net/mail4exchange. Is there a way to manually set the data settings? Thanks

hi there,
not sure if you have the settings yet. The eaiset way is to have it resent my optus. Type "SET" into a sms and sent it to 738. You should receive the settings within a few minutes. If you want the manual settings I can look up my phone for them.

where to get help?

unable get dataplan to work on blackberry

Note: internet works in opera, google apps, gmail, googlemaps etc but not in blackberry browser!

p.s vodafone simcard, works just fine, optus does not.

pegasus1001 writes...

i got my phone from US so the 3G frequency are obviously not the same as in AU unless i use Telstra's NextG network.

so in PT, could i still use a data plan on GPRS/EDGE? i believe that GPRS/EDGE runs on GSM frequency hence slower and if i can use the GSM network to make calls, i could use GPRS and stuff for data. PT does not charge differently for data on 3G or GPRS, right?

I have the same problem. bought a N95 thru telstra and now 3G only available on Telstra NextG 850Mhz
:-(

Telstra is also the only ones with EDGE.
GPRS is what Optus use via GSM, which is really slow! So yes you can use GPRS data with PT with your phone and all data is charged the same.

gips writes...

Type "SET" into a sms and sent it to 738. You should receive

Thanks it worked!

Revolver writes...

where to get help?

Please email ptsim@pennytel.com with the details of your account and issue

Jocelyn

I have a query regarding voice mail services and sms.
My concept is that voice mail/sms services on pennysim are provided by optus and so the charge will be equivalent as using optus direct (eg calling direct will occur optus charges instead of using smartdial 89898800 number).

Now, I have a DID number that I purchased. How will I link my did number so that it gets used for voicemail instead of optus and the process of retrieving messages? Thanks

Jocelyn@PennyTel writes...

Please email ptsim@pennytel.com with the details of your account and issue

Good info to know!

Has the data only sim cards and modems become available?

theguru1 writes...

Has the data only sim cards and modems become available?

Well today after about 3 or 4 weeks since my request email (I do admit I have not been chasing it up because I have been *waaaaaaaaaay* too busy) I got a call from PT.

The guy I spoke to said he'll activate Data (500MB) and deactivate voice. I assume this means I'll have myself a Data Sim... It's supposed to be done it 2-3 days.

theguru1 writes...

Has the data only sim cards and modems become available?

Yes you can get this on special requests by ewmailing ptsim@pennytel.com

Jocelyn

Jocelyn@PennyTel writes...

Yes you can get this on special requests by ewmailing ptsim@pennytel.com

Jocelyn
Thanks Jocelyn,

So I gather from the post above that if I have an existing Psim that can have the Voice disabled and data only attached?

Can you confirm the plans available and the cost/ model of the modem. I know we corresponded about the modem before, but this may have changed. It was the E160 which does 900/2100 Yes G.

Jocelyn@PennyTel

Any news on the Data activation? I whimmed you about, this morning.

I have since tried the SIM in a iPhone and still no data.

lienshi writes...

I have a DID number that I purchased. How will I link my did number so that it gets used for voicemail instead of optus and the process of retrieving messages?

Please ensure that VM is setip onyour DID and then forward your PennySIM calls to that DID on the occassion you would like the calls to go to Voice mail

Jocelyn

any news on the cheaper ptsim sms's 10c ones ?

Waiting for feedback from OPTUS on our proposal to them

Jocelyn

Thank you....

Terryg writes...

any news on the cheaper ptsim sms's 10c ones ?

I must have missed this – is there something in the wind about 10c SMS

Just put in for casual data to run the Colby app, but will have 2nd thoughts if there's some chance of cheap SMS happening soon

no it may not happen for a while if at all.....I have been asking pt for a long time and Jocelyn said that pt are trying to get cheaper sms for us all but as usual Optus are being slow.

I just use Virgin prepaid for sms....but I really love the pt sim for my calls and would like to have just one phone.....

allangrif writes...

but will have 2nd thoughts if there's some chance of cheap SMS happening soon

PT are sending a proposal to Optus (I don't think anybody from PT actually mentioned 10c, just *cheaper* sms). But we all know how long Optus takes, so I would stick with your data plan for now :P

edit: beaten :)

cometfish writes...

PT are sending a proposal to Optus (I don't think anybody from PT actually mentioned 10c, just *cheaper* sms). But we all know how long Optus takes, so I would stick with your data plan for now :P

yes I just asked for 10c

I have a question regarding the Pennytel App on my nokia phone.

I have a pennysim and when I want to make calls I have the option of calling smart dial number and making calls (pennytel), calling direct (optus) or using smart dial (pennytel app).

Now, when using the smartdial number 89898800, I have to key in the destination number which is a bit of hassle.
I have tried making smartdial lists from pennytel website,allocating numbers but they went haywire as per my post some weeks ago so currently I am not trying that.

The only way I use the functionality is via fring, which allows my phone contacts to be imported and gives me an option of "SiP call or Cellular call", the sip obviously being thru pennytel.

What I was expecting was the functionality of pennytel app to be as fring but it isn't, It doesn't import my phone contacts automatically to smartdial and then places a call, when I place call without warning it goes from optus, is this the case or am I doing something wrong?

Also, if I use the optus YesInternet accesspoint is that covered under my data plan?

lienshi writes...

Now, when using the smartdial number 89898800, I have to key in the destination number which is a bit of hassle.
I have tried making smartdial lists from pennytel website,allocating numbers but they went haywire as per my post some weeks ago so currently I am not trying that.

try killer mobile's dialer i use it and it works like a charm. basically, u dial out as usual and this program will intercept the dial out number and call via smart dial. so pretty much the program is the middle man... seamless integration to my symbian S60 nokia phone

Hi guys,

I ordered some settings at optuszoo, and now I have settings for the apn internet and for the apn yesinternet on my mobile. I have used the apn internet and found a lot of discussions which one is faster (actually it seems like there is no difference as far as I know). Does somebody have more information on this. Do I have to pay extra if I am using the yesinternet APN with PTSIM?

Thanks.

lienshi writes...

I have tried making smartdial lists from pennytel website,allocating numbers but they went haywire as per my post some weeks ago so currently I am not trying that.

Hi lienshi,

Send me a ticket number wih some of your details and we can get this sorted out for you.

Regards,
Jim.

lienshi writes...

The only way I use the functionality is via fring, which allows my phone contacts to be imported and gives me an option of "SiP call or Cellular call", the sip obviously being thru pennytel.

No – it's very important that if you are using PennySIM and SmartDial that you do NOT use "SIP" or "Internet Call" for your phone call.

Although Pennytel is a VoIP company, your phone itself is not making a SIP/VoIP call via Pennytel – it actually makes a VOICE call to the Pennytel gateway (0289898800) and then Pennytel makes the onward call. SIP/Internet Call will use your data plan to make the call, and will likely be an inferior quality call, and use your data allowance!

Make sure if you are on PennySIM and using SmartDial, you make a VOICE call to 0289898800 via the Application.

SMARTbyte writes...

Do I have to pay extra if I am using the yesinternet APN with PTSIM?

I hope not – this was the APN that my phone was configured to use!

BearDoc writes...

I have been having emails back and forth with Mark from Pennytel. I strongly recommend you contact him at feedback@pennytel.com with the error messages you get – the more people have this problem, the more likely he'll find a fix!

Hey BearDoc,
There might be some good news regarding the API issue. Got an email from Mark to say they have identified the problem and will be updating there systems next week.

gips writes...

There might be some good news regarding the API issue. Got an email from Mark to say they have identified the problem and will be updating there systems next week.

I got the same. Hope it's all fixed soon!

I haven't seen this discussed before, so I'll ask it. I send a lot of SMS now via the PennytelMobile application – but when I send them, I notice that some of them are marked "free" and some are marked "Premium". Why is that? They're often to the same number!

czar writes...

Jocelyn@PennyTel writes...

I believe you have been updated on the status of your issue. It seems that it actullay was not an eroor on our end but rather an issue from Vodafones end where they did not release your number to be ported but rather disrupted the service.

Nonetheless, I have been advised that you number should be ported and finalised today

Jocelyn

Sadly I still don't have my data back, even after updating my support ticket... I have not received any confirmation in reply. Can you please check for me.

Thanks

anyone has problem with pennytel? i couldnt ping sip.pennytel.com , incoming.pennytel.com , pennytel.com

and my SPA 3000 failed to register to pennytel since 930. did PT has an emergency system upgrade and forgot to tell us again????

Mine is still registered, and I can ping all those addresses.

cometfish writes...

Mine is still registered, and I can ping all those addresses.

PT just came back online 5 mins ago for me :( after being down for an hr

pegasus1001 writes...

PT just came back online

Yeah, quite a few outages since yesterday afternoon:
http://ozvoipstatus.com/?page=outagelog

scrag writes...

Yeah, quite a few outages since yesterday afternoon:

Does anybody know if these outages affect the pilot number and smart dial, or the ability to use those services?

pro-logic writes...

if these outages affect the pilot number and smart dial

I made 2 successful call using pilot number last night around 7.30PM WST

Is this all part of a new Pennytel?

Made 2 Bpay transfers to my accounts yesterday to cover next round of PTSIM charges. Both payments appeared in accounts this morning (usually takes 2-3 days) and received emails from Pennytel Notifications confirming payments.

hmmm wow... that looks like loads of downtime from there though today was the only time i felt the downtime lol... i guess since most downtime is like 3 mins, i wouldnt really notice it :S

Anyone else having problems checking their statement I get this note....

There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again.

One account is ok the other seems to be stuck and not having any call records is driving me nuts, it seems like the call record update is ever 3 weeks

Terryg writes...

There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again.

Same.

Thanks....I thought it may have been my pc

Terryg writes...

There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again.

me too

It must be an Optus thing as Virgin also have a problem, the link is supposed to show you prepaid rates.

https://www.virginmobile.com.au/rates/prepaid.html

sweetpea writes...

Just out of interest, how did you separate the calls before you used PennySIM?

With Excel sheets... As I didn't have every number in my phone book there is always the uncertainty about where a number belongs...

Since you are using different numbers for personal and work why not have the first 200 numbers for personal and the next 200 numbers for work

Might do that. thanks

Edit. Ah, Now I remember why. I still haven't received an itemised bill from the PennySim (via the Statement->PennySim Details) after 12 days. Nor has any amount been debited.

Is this only me? I called once and was told it would be there in 2-3 days and thereafter "instantly". Used the online support after 5 days and was told that it's every week. I am two days off of two weeks and nada.

What is usual time before first items appear?

Ankubis writes...

Is this only me? I called once and was told it would be there in 2-3 days and thereafter "instantly". Used the online support after 5 days and was told that it's every week. I am two days off of two weeks and nada.

What is usual time before first items appear?

For me it was over 3 weeks then it got updated.....and now its over two, its the bit that lets pt down the accounts section is so hard to follow.

Dialer application for Ptsim some of you may find very useful
for casual numbers not setup up on smartdial it can ignore mapped number ranges.

MagiCall by Mobiion will do everthing you need and much more

www.mobiion.com they have a trial version I am using it with ptsim you dont have to change any thing you just set up dialling rules.

nirvana787 writes...

MagiCall by Mobiion will do everthing you need and much more

Thanks nirvana, just checked it out and you're right it does work quite nicely.
US$30 is kinda expensive though.

I'm wondering about using filters to exclude PT DIDs and PennySIM numbers from having the prefix added.

Can anyone tell me what commonalities all PennyTEL DID's have and the same thing for PennySIM numbers?

That would allow me to create the filters correctly.

nirvana787 writes...

Dialer application for Ptsim some of you may find very useful

I am in the process of trying out idialer http://supware.net/iDialer/
There are a couple of additional tools that go with it, iContact and Greenbutton.

There is also online config tool that I used to setup the PT Pilot number with a pause, it seems to work most of the time (may just need fine tuning).

have you tried just using the pilot number nothing else ?

Hi these are the rules I use they seem to be able to handle most situations. I have my ptsim diverted to pennytel voice mail. the other rules are self explanatory Ihope it helps you

1
Rule Name Voicemail pennytel
Type outgoig call
filter type specific no
Phone Number 61390930898

Operation
action 1 chng dialled no V2
call to 61390930898, did number#pword#
2
Rule Name Sim no change
Type outgoing call
filter type specific No
Phone Number 0289898*;dids;ptsims;etc

Operation
action 1 default
call to
action 2 do nothing
3
Rule Name 1300 1800
Type outgoing call
filter type specific no
Phone Number 13*;18*

Operation
action 1 chng dialled no
call to 0289898800,61{phone}
action 2 do nothing
4
Rule Name local no's NSW
Type outgoing call
filter type specific no
Phone Number 4*,5*,6*,8*,9*

Operation
action 1 chng dialled no
call to 0289898800,612{phone}
action 2 do nothing
5
Rule Name prefix nos
Type outgoing call
filter type specific no
Phone Number 02*,03*,04*,07*,08*

Operation
action 1 chng dialled no
call to 0289898800,61{phone}[-1,0]
action 2 do nothing

Terryg writes...

have you tried just using the pilot number nothing else ?

The pilot number is the only number I need to try since that gives me access to my VoIP account.

A few details
Phone: HTC Touch Dual (windows Mobile 6.1)

Software all from http://supware.net
iDialer:
Provides a full screen/finger friendly dial pad.

iDialer Configuration Utility: http://supware.net/iDialer/config/
I setup one slot for Pennytel as a calling card and it allways prepends the Pilot number to whatever I dial when using the iDialer keypad

Greenbutton:
A hook into the OS that runs on start-up and captures the Call and End buttons and on my phone the keypad Open and Close. When you press the Call button it brings up the iDialer keypad and if you Open the real keypad it also brings up the iDialer keypad.

iContacts: v0.94
A contact manger that integrates into the dialer. I found that before I installed iContacts that the dialer would always dial the previous number regardsless of the number I entered into the iDialer keypad.

To use the real keypad I open the phone and then press the End key, this dismisses the iDialler keypad and then the phone uses the Optus SIM to make the call rather than the PT Pilot number.

nirvana787 writes...

Hi these are the rules I use they seem to be able to handle most situations. I have my ptsim diverted to pennytel voice mail. the other rules are self explanatory Ihope it helps you

Wow, that looks like some good software for LCR etc. I'll try it now.

$31.4545 AUD is not too much given the amount we save on call costs and that you get updates for one year.

I purchased killermobile's dialer, may I know the config/settings for use with Pennytel?

Any news on e-mail pack as Optus who charges 4.95 for a month with unlimited e-mail, Facebook etc access?

and sms packs....please

Hi Scrag,
When you ported your PT SIM to TPG did you say existing service provider as Pennytel or Optus.
Please let me know. I'm planning to port PTSIM to virgin.
Joe

joezac writes...

When you ported your PT SIM to TPG

I didn't port to TPG – I'm still with PT Sim. My wife was deciding to go with PT Sim but in the end we decided to go with TPG as it suited her calling patterns better.

lienshi writes...

I purchased killermobile's dialer, may I know the config/settings for use with Pennytel?

under Settings tab:
Mode: Call Through
Patterns: None
Exclude Patterns: #04660*# (pretty much the exclude list. i will show u the syntax later)
DTMF Delay (Sec): 1
Pin: None (thats the default)
+ Handling: 0011
Append #: Enabled
Show Notification: Enabled (when enabled, a white screen will show up when u make an outgoing call. its a good indication that u r calling via Smartdial)
Auto-Start: Enabled (will start when ur phone is started)

under Call-Through tab:
Access Num: 0289898800 (thats the pilot number)

thats pretty much it...
the syntax for Patterns and Exclude patterns are

Patterns – Patterns indicate the number or number patterns that will be routed by the application. Patterns are surrounded by the # Symbol. The * Symbol indicates a wild card. Example A: #001#002#003# (this pattern string will instruct the application to route the dialed numbers 001, 002, 003. Example B: #001*#002*#004*# (this pattern string will instruct the application to route ANY NUMBER beginning with 001, 002, 003) NOTE: Leaving the pattern field indicates to route ALL calls.

Exclude Patterns – Exclude patterns are inputted exactly like the Patterns above. They indicate what calls NOT to route. This can be a subset of a number inputted as a pattern, or if the patterns field is empty this will indicate what numbers or number patterns NOT to route

I just got an email from pennysim support telling me :

Please be inform that there is no multiple call features for Penny SIM, thanks!

What I want is to call two people at the same time from my phone and I think the answer is BS.

Anyone with correct information here?

czar writes...

Sadly I still don't have my data back, even after updating my support ticket... I have not received any confirmation in reply. Can you please check for me.

Can you please whim me your Ticket number asap
Jocelyn

Ali Shafa writes...

Anyone with correct information here?

Dear Ali,

I think I have come across your ticket and just to make things clearer here, I would like to reconfirm that you are actually refering to the CONFERENCING feature on PennySIM.
Yes with pennySIM you anmake multiple calls but unfortunatley the SIM does not have the conferencing service enabled

Let me know if you any clarification

Jocelyn

Great to see the reduction in posts with respect to PennySim.

We would have to thank Jocelyn and Jim for their great efforts here and listening to peoples issues, complaints and improvements or whatever else there may be.

Looks like things are well on track for the Pennytel team – well done!

The days of having to troll through a 50 page thread (from just two weeks) is finally over....

scrag writes...

Looks like things are well on track for the Pennytel team – well done!

Jim, Jocelyn I cannot see my PTSIM voice/data logs anymore:

"There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again."

This has been happening for at least 5 days...!

pegasus1001 writes...

Exclude Patterns: #04660*# (pretty much the exclude list. i will show u the syntax later)

You should also include 000 on the list... just in case.

Jocelyn@PennyTel writes...

the SIM does not have the conferencing service enabled

Yes, I want it enabled please.
Do you mean no one on Optus can have conference calls? doesn't make sense to me.

Robbed writes...

I cannot see my PTSIM voice/data logs anymore:

No trouble with my account – Bill

PennyTel guys:
the buy a penny sim page, has no phone numbers in the drop down anymore. you are loosing business. fix it fast...

Robbed writes...

Jim, Jocelyn I cannot see my PTSIM voice/data logs anymore:

"There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again."

This has been happening for at least 5 days...!

Same here.

No PennySIM call details at all.

S.

Robbed writes...

"There is an error processing your request. Please wait for a few minutes and try again. If this problem persists, try to logout and login again."

This has been happening for at least 5 days...!

Can you please let us know PennyTel account details

Jocelyn
EDIT: Can you please try again now

Ali Shafa writes...

the buy a penny sim page, has no phone numbers in the drop down anymore. you are loosing business. fix it fast..

Will get this fixed with urgency

Jocelyn

sweetpea writes...

Same here.

No PennySIM call details at all.

S.

Can you please try again now

Jocelyn

Jocelyn@PennyTel writes...

Can you please try again now

Jocelyn

All working now.

Thanks for that.

S.

Jocelyn@PennyTel writes...

unfortunatley the SIM does not have the conferencing service enabled

Guys,
I'm still unclear, can I ever have conferencing on my penny sim? if not, why?

Deleted

Ali Shafa writes...

can I ever have conferencing on my penny sim? if not, why?

Hi,

Currently, its not supported by Optus with the deal we have with them

Jocelyn

Jocelyn@PennyTel writes...

Jocelyn
EDIT: Can you please try again now

Yep fixed...thx Jocelyn. No new data tho :(

Robbed writes...

No new data tho :(

Hopefully soon :-)

Jocelyn

Jocelyn@PennyTel writes...

No new data tho :(

Hopefully soon :-)

Can you post this here, when new data from optus arrives?

TA!

Will try to do my best

Jocelyn

I am having problems with outgoing volume using smartdial the last few calls I have made the other party is not hearing me very well.
I have not had this remark from other party before.
Is it just me or have others had same?

I am having problems buying a SIM, I no get the error

If this problem persists then please contact us via email or by phone on +61288989878/+61386835801.

We apologise for any inconvenience this may have caused.

Thankyou,

PennyTel

Anyone else have this problem ?

edit: Works now, Concurrency perhaps?

watson333 writes...

I am having problems with outgoing volume using smartdial the last few calls I have made the other party is not hearing me very well.
I have not had this remark from other party before.
Is it just me or have others had same?

Can you please provide me with ypur PennySIM Number and some sample numbers you have dialled and I will get that loo9ked at asap

Jocelyn

max writes...

I am having problems buying a SIM, I no get the error

Anyone else have this problem ?

Can you please provide me wioth your contact details together with your PennyTel Account and I will get that looked at asap

Jocelyn

About 8 weeks ago before I went away on holidays I had added a couple of extra phone numbers to my Pennytel address book and got the corresponding Smart Dial numbers and entered them into my Pennysim mobile phone address book. A couple of weeks ago when I checked my Pennytel Smart Dial numbers at Pennytel web site I found that some of my numbers had somehow been duplicated so I deleted the duplicated numbers. Now when I ring a Smart Dial number from my mobile I get the wrong number.
Has anyone had this problem? Looks like I will have to delete the lot and start all over again unless Pennytel can solve the problem.

Just checked this post /forum-replies.cfm?t=1203682 and seems to have same problem. I also resyncronized my PT mobile application so maybe that screwed up the Smart Dial numbers.

Cloneme

I have just received my Ported number pennysim and tried to activate on web but doesn't recognise it. Porting date is 15th June. Should I wait till 16th before I activate the sim?

jaliyan writes...

I have just received my Ported number pennysim and tried to activate on web but doesn't recognise it. Porting date is 15th June. Should I wait till 16th before I activate the sim?

Hi Jaliyan,

You do not need to activate your PennySIM if you are porting. If your porting date is on the 15th make sure you have your PennySIM with you as you will need to swap your SIM card once you lose network coverage with your existing SIM. You will be able to make calls straight away.

Regards,
Jim.

Jim@PennyTel writes...

You do not need to activate your PennySIM if you are porting.

Hi Jim,
I had a PSim in my Palm and had phone and data working (using the phone number given with the PSim). I had a port of my existing number today and the phone is working but no data – cant browse. Is there anything else that needs to be done to get the data going ?

smbtech writes...

I had a port of my existing number today and the phone is working but no data – cant browse. Is there anything else that needs to be done to get the data going ?

Hi Smbtech,

Send us an email with some account details to check if your data is active yet, normally data would be activated after the port, not at the same time.

Regards,
Jim.

Hi

I have problem adding smartdial number on Pennytel website. It said there is error adding number.

Anyone have same problem?

Thanks

Jim@PennyTel writes...

Send us an email with some account details to check if your data is active yet, normally data would be activated after the port, not at the same time.

Thanks Jim, turned the phone off and on and data then worked. Sorry for troubling you.

I'm pleased to say that Mark@Pennytel has resolved this issue – Pennytel syncs perfectly now.

Thank you, Mark!

BearDoc writes...

I'm pleased to say that Mark@Pennytel has resolved this issue – Pennytel syncs perfectly now.

Thank you, Mark!

+1

Hey,

I (apparently) now have a data only sim, can anybody tell me the following:

APN
Access Number
User Name
Password

APN = internet, Username & Password = "" , blank, nothing, nada (not the words, the meaning of the words)
Access Number is device dependend mostly it is something like *99***1#, or just *99#. It is a generic number...

Yeah, i did try that. But I get an 'the connection was terminated by the remote computer' error. I'm using a e270 modem and 'mobile partner' as the software.

interesting... when i set the apn to dynamic it worked!

Hi Pennytel,

My order number is AE5AD27D80 and Jocelyn put me on the Promo list. I was invoiced $8.80 for the first Pennysim month in the April invoice (#20090400009), but have received no credit back. Can you have this amended please?

Thanks.

mamsong writes...

I have problem adding smartdial number on Pennytel website. It said there is error adding number.

Hi mamsong,

There should not be any issues, can you please send us an email with your details and whim me the ticket number so we can investigate? Thanks.

Regards,
Jim.

Prof Chaos writes...

My order number is AE5AD27D80 and Jocelyn put me on the Promo list. I was invoiced $8.80 for the first Pennysim month in the April invoice (#20090400009), but have received no credit back. Can you have this amended please?

Hi Prof Chaos,

Yes you are on the promo list but you do get charged the monthly fee then it is refunded back to you at the end of your billing cycle. As your billing cycle has not finished for this month you have not been refunded yet. If you want to check when your billing cycle is, just log into your account and click on the 'Profile' tab.

Regards,
Jim.

Jocelyn or Jim,

Would it be at all possible to have a Pilot Number without the voice prompt "Please enter the number you wish to dial" for SmartDial?

I am using the KillerMobile app and it's "annoying" having to listen to this voice prompt all the time.

Perhaps it can be replaced with a simple "beep" or another access number without the prompt.

This feature would be greatly appreciated. Thanks

Hi Jim

Just whim to you. Thanks

Kind regards
mamsong

scrag writes...

Would it be at all possible to have a Pilot Number without the voice prompt "Please enter the number you wish to dial" for SmartDial?

I am using the KillerMobile app and it's "annoying" having to listen to this voice prompt all the time.

Perhaps it can be replaced with a simple "beep" or another access number without the prompt.

Totally agree with you. Hey does the # work fo you to make it stop listening for more digits and dial right away? I was told it should work but does nto for me. There is still a long wait after i dial the number in.

Chris

Hey pennytel staff...

Is it possible to split data between two sim cards yet?

Thanks!

Thank you Jim. I will follow the instruction.

Jim@PennyTel writes...

Yes you are on the promo list but you do get charged the monthly fee then it is refunded back to you at the end of your billing cycle. As your billing cycle has not finished for this month you have not been refunded yet.

Hi Jim, thanks for the reply.

I understand the refund is at the end of the monthly billing cycle. That is why I am writing – you will be able to see my credit card was charged $8.80 for the PennySIM on April the 6th, and there still has been no credit to the Pennytel account over two months later. Can you have another look?

Regards
Prof Chaos

I am having issues with SMARTDIAL. Using the PT application and running WM5 on a PPC phone. The application syncs with PT, and the address book is updated, I can send SMS from within the application, however I can no longer make 'smartdial' calls. I can click on smartdial and select a number from the PT addressbook but there is no where under the 'Action' button to make the call. It just seems like the 'call' button has gone...
I can not find it anywhere... but I think a few weeks ago I was able to call out using smartdial synced up to address book. (The application still works fine on my Nokia s60 phone – so I'm not sure what going on with the WM version)
Can anybody help me with this
Yes I've got killermobile as well, but I was hoping that the native application would still work
David

Pennysim details: NO USAGE UPDATES YET!!!

What the hell is going on there – it's the only thing I complain about.

In this day and age usage data should be available ASAP. No excuses.

THIS IS PATHETIC AND A JOKE!!!

scrag writes...

Pennysim details: NO USAGE UPDATES YET!!!

While I'm not shouting about it, I agree – usage details not available since 24th May is getting a little long – that's three weeks with no updates. I've got no idea how much data I've used since it was turned on a couple of weeks ago.

yes it seems so silly, in fact it is one of the things that put me off pt, also the expensive sms....I mean if Virgin can have up to date phone records and cheap sms why can't pt ?

BearDoc writes...

I agree – usage details not available since 24th May is getting a little long

The real question is... can they charge you excess usage data if you don't know what your usage is... I mean to say the least it seems unfair that you get charged if you go over and you had no idea. At worst it's possibly a breach of some law.

pro-logic writes...

The real question is... can they charge you excess usage data if you don't know what your usage is... I mean to say the least it seems unfair that you get charged if you go over and you had no idea. At worst it's possibly a breach of some law.

I doubt you would be able to argue that you weren't up for usage charges if you went over by a modest amount. But if your usage amounted to hundreds or thousands in excess charges, you would have a case (this has been dealt with by the TIO against Telstra – they need to tell you if you're going WAY over your limit).

Prof Chaos writes...

Can you have another look?

Can you please whim us your ticket number

Jocelyn

scrag writes...

Pennysim details: NO USAGE UPDATES YET!!!

Hi

we are getting this issue addressed with high priorty

Jocelyn

Jocelyn@PennyTel writes...

high priorty

Great, thanks Jocelyn.

The thing what i was worried the most finally happened today. My wife phone suddenly stopped working giving error can't register the SIM. So I asked her to call up PT helpline number and as usual no response no one even picked up the phone. I really hate every time if you have an issue you have to come here to WP to get it resolved. And things like this is serious can't have phone not working and not in a position to get to helpdesk to resolve it.

This is just adding up to the restrictions and limitation to users of PTSim. I am still pissed off with PT stopping the ability to pass on my PTSim as a callerID as it use to work before and rather now I have to use my verified number.

Its getting more and more worse and more and more trouble to keep going with this service.

naiknb writes...

This is just adding up to the restrictions and limitation to users of PTSim. I am still pissed off with PT stopping the ability to pass on my PTSim as a callerID as it use to work before and rather now I have to use my verified number.

I just wrote to support@pennytel.com about this – it was turned off because some people wrote to support and asked for this functionality to be disabled. Maybe if enough people write, this functionality can be turned on again.

BearDoc writes...

it was turned off because some people wrote to support and asked for this functionality to be disabled.

Yeah I asked PT some time back saying that PTSim primary is mobile and hence we should be able to send out mobile number as Caller ID and for those who don't want that to happen they can turn it off why should we suffer. Turning off from PT website was an option always there and they should have used it rather than blindly turning off for every one.

Honestly I dont' answer calls that come to me as private most of the time.

Yes, add me to the list.

If I'm making a call from my Pennysim I want my mobile CID to be displayed and not my home number.

I have raised this several times too, going back to when Pennysim was even first talked about – nothing as yet!
Apparently engineers are working on a resolution. Seems to be taking a looong time to resolve.

This should be implemented/re-implemented.

naiknb writes...

The thing what i was worried the most finally happened today. My wife phone suddenly stopped working giving error can't register the SIM.

I just tried calling my wife mobile and it directly goes to voicemail of virginmobile which use to be my previous provider.

How in the world the currently ported to PTSim goes back to Virginmobile on its own. Can PT answer this to me please?

its an Optus fault not pt's....

naiknb writes...

My wife phone suddenly stopped working giving error can't register the SIM.

I had a similar thing happening to my phone last Sunday. First when I tried the Internet I got a message "packet data not available", then half an hour later the message "can't register the SIM". I just took my SIM out and put it back after which it started working again. I assumed it was a problem with my phone. Has anyone else experienced this problem?

Terryg writes...

its an Optus fault not pt's....

I don't agree, I don't have anything to do with Optus, Pennytel is my provider. Should Optus screw up, my complaint would go to Pennytel and I wouldn't accept PT blaming it on Optus. PT is responsible for agreed service levels and for chasing Optus up if needed.

smart247 writes...

I don't agree, I don't have anything to do with Optus, Pennytel is my provider. Should Optus screw up, my complaint would go to Pennytel and I wouldn't accept PT blaming it on Optus. PT is responsible for agreed service levels and for chasing Optus up if needed.

I agree, but Optus are providing the service for your phone, pt is just a reseller of that service.

Like you I have had my phone cut off (3 times now), I also removed the sim and put it back in and all was ok....I was with Optus (15 years) so perhaps someone is playing silly games.

scrag writes...

Yes, add me to the list.

If I'm making a call from my Pennysim I want my mobile CID to be displayed and not my home number.

This should be implemented/re-implemented.

Agreed – I want this happening again too
Sometimes only the 'whingers' are heard and PT obviously reacted to those that complained... it's up to rest of us who were happy with this facility to stand up and make the PT reps notice that we want it back and not too far into the future!!!
David

Jocelyn@PennyTel writes...

Hi

we are getting this issue addressed with high priorty

Jocelyn

New ptsim voice/data logs are up! w000t!
Thx Jocelyn

Robbed writes...

New ptsim voice/data logs are up!

Up until what date are the new logs available?

mine is 29.05.09 nothing for June

Terryg writes...

I agree, but Optus are providing the service for your phone, pt is just a reseller of that service.

I don't care if Optus is providing the service but PT is with whom I have contract if they don't get my phone up and running by today afternoon they going to pay heavy penelty for that as I am speaking to Ombudsmen.

Yesterday afternoon when i treid calling my wife mobile it was going to voicemail of previous provider(Virginmobile) than at night I thought of putting back in Virgin SIM and WOW it was able to register the SIM but I can't receive any calls on that and now instead of voicemail I get Optus advices that the number you are dialing have been disconnected.

PT I need my number re-activated.

naiknb writes...

PT is with whom I have contract

and they are the ones who should be supplying you with the support.

I had a similar thing happen when I went from Optus -> Telstra (for a land line) it was actually Optus who stuffed up because they didn't set the pointers in the system for the phone number to point to 'telstra' network.

However you went from Virgin (optus) --> PT (optus) so I have NFI how that could be stuffed up.

Also could I ask of the PT staff.

1) Can we split data across multiple sim cards yet?
2) Can we get cut off after we go over our usage yet?
3) Any word on long SMS (160+ characters) yet?

naiknb writes...

I don't care if Optus is providing the service but PT is with whom I have contract if they don't get my phone up and running by today afternoon they going to pay heavy penelty for that as I am speaking to Ombudsmen.

You have complained on the forum, you have gone to the Ombudsmen. Have you tried to contact our support? Just a suggestion but you can always whim us your ticket number.

Regards,
Jim.

pro-logic writes...

Also could I ask of the PT staff.

Hi Pro-logic,

All very good questions, I will forward your questions and try to get an update.

Regards,
Jim.

Hi

The update is still in progress

Jocelyn

I think some things have to be set to a default setting otherwise everyone will want something different and at this early stage of the pt sim it must be so hard for them, please try talking (e-mailing) one support person and work with them to get your problem fixed.

I am really happy with our sim's they work really wellm the smart dial is so good, it shows my mobile number and its very cheap except for the sms what more do you want....

Edit.....yes cheaper sms's Please pt

Jim@PennyTel writes...

You have complained on the forum, you have gone to the Ombudsmen. Have you tried to contact our support? Just a suggestion but you can always whim us your ticket number.

Regards,
Jim.
Show quoted
Insert Quote

Hi Jim

Yes I tried contacting PT Support and no way for my mobile dead I am going to send out an email to support and than wait. That's not what you say support.

BTW when you can't have people answer the support line than why have that number in first place advertised on your website. Do you want me to goto ACCC as well for false advertisement?

Hi I'm overseas now.I don't have PTSIM roaming.
How can I forward all calls to my PT DID Whilst abroad?
Joe

naiknb writes...

Hi Jim

Yes I tried contacting PT Support and no way for my mobile dead I am going to send out an email to support and than wait. That's not what you say support.

Perhaps if you tried writing a clear and concise email to pennytel support you would have got your problem solved by now.

Cloneme

login to pennytel, its call forwarding is under services