Whirlpool

I have got the Netspace ADSL plan for first month. My problem is that my internet connection often drop out for a few seconds at night around 22:00 to 2:00 am. The modem working well.

My location VIC, Wantirna.
My modem is NetComm NB 9w.

Everyone who knows the solution please let me know. Great Thx.

I'm in VIC and I've been getting a lot of those too lately

I think it started about 2 weeks ago, and I'm getting disconnected at least once a day (some last up to 20 minutes). Some of them seem to happen at exactly 12am

Please fix this, it's very irritating

They are most likely either going to be issues with:

A) Your modem
B) The phone lines inside your house
B) The Line from your house to the exchange

Which lights go out on the modem? If it is the ADSL light you will need to do an Isolation test when it drops out and see if the light comes back on.

Or call Tech support and they most likely will tell you to do the same thing.

You need to determine if the it's losing ADSL sync or it's PPP session.

If it's ADSL sync as already mentioned it could be a line issue.
If it's the PPP session, you may need to change encapsulation or other connection related settings on your modem.

Do an isolation test before that time tomorrow night and see if it still dropouts, at least if still does you've ruled out alot of factors.

I'm also in Vic and am also having drop out issues over the last week or so. The dropout can last a few minutes to the 20 or so mentioned by another poster. I have actually come to check Whirlpool's Netspace forum to see if anyone else was having issues (though, I'm aware that they could be issues that are unrelated but coincidentally occurring at the same time) or else I'd determine that it was my problem alone.

I am also in Vic and have been getting ppp drop outs of about 5-15 min about 3 times a day for the past week. my adsl sync is fine and there are no crc errors ect. just dropped out for a few mins about 10 minutes ago.

Just dropped again for a few minutes.

In Victoria here too with dropouts during off-peak over this last week :(

ADSL1 & Netgear.

NyteShade writes...

In Victoria here too with dropouts during off-peak over this last week :(

Also in VIC, was almost dropping out early this morning, but not quite – it was like being shaped but worse, more like trying to use the internet over a 9600 baud modem.
I was trying to get to my.netspace.net.au to see if I was in fact shaped (although I thought it impossible because as far as I knew I'd used only 10% of my peak allocation and less off-peak) but couldnt even get that to load :) all is good now though.

definitely seems like our state is the common theme with these most recent issues, hope they can give us a solution.

I have noticed this too. Has been happening for months.

Quite often happens early on a Wednesday morning but not always so. Happens at least once a week. The connection cannot be re-established without rebooting the modem.

I am a big downloader and try to get the best value out of my off peak time. I have a suspicion that Netspace may be causing this as a means of "managing" their users download quantities.

It would be interesting to know if other users having this issue are also big downloaders?

I would download about 2 gig a month off peak & 8 gig peak. well within my 15GB / 15GB Limit.

I've been having a similar issue. I don't dropout (touch wood) but I start lagging really badly. Steaming youtube will be terrible and I will get over 130 ping while playing when I usually get 30-40ms. Nothing else is running at the back and it always happens late at night or very early morning... 11pm – 1 am ish.

Does netspace do anything special around those times? It would seem from the previous posts that similar issues (might not be related?) will happen at around the same time.

ahha last night there was network maintenance – that explains it.

North Melbourne too...last two weeks, always around midnight. Usually reconnects on third attempt.

Any comment, Netscape forum lurkers?

:)

A pom writes...

North Melbourne too...last two weeks, always around midnight. Usually reconnects on third attempt.

Any comment, Netscape forum lurkers?

:)

:)
well there could be any number of reasons that you lost your connection we lurkers havn't a clue on what dsl service you have ie ADSL or ADSL2+, so i'm guessing :P if its adsl then it could be TW doing upgrades, they usually do there task between 12am to 6 or 7am, as for the ADSL2+ NS well sorry can't help ya there ya have to get ya info from an Adsl2+ user :P

but from an adsl point for me there was a ppp session loss this morning round 6:38am est when the mdem hung up... :) but nothing before that cept around the 12/11 there was another ppp session loss and modem hung up..
bb

When it occurs it is always PPP loss for my connection.

I get a PPP loss too, but it only happens when I play online games. what should I do?

We have found an issue today which would have been causing disconnections in a very small % of customers ( only those connected on the Netspace DSLAMs in melbourne on certain plans, and then only a % of the time, and a maximum of once every 3 hours ). I'm currently in the process of testing a fix for this and it should be deployed later tonight or early tomorrow, this may have been the cause of your disconnections, then again most likely not if you are in Wantirna.

If you continue to get these disconnections after tomorrow, I suggest talking to customer support.

ShadowNexis writes...

I get a PPP loss too, but it only happens when I play online games. what should I do?

Stop playing games!

Matt Watson writes...

We have found an issue today which would have been causing disconnections in a very small % of customers

How do we determine which dslam we are connected to? Strangely im expieriencing more drop outs than id expect, only seems to be the PPP session, never sync.

Modem 7404-VGO-M (PPPoE), Templestowe Exchange, Vic

Matt Watson writes...

[..."then again most likely not if you are in Wantirna."]
or in Maffra (~200km east of Melb.) :p

The Kitchen Sink writes...

Modem 7404-VGO-M (PPPoE), Templestowe Exchange, Vic

You wouldn't be on a Netspace DSLAM,

I am in Hobart!

I'm in Mount Eliza on ADSL2+ and have been getting disconnections now for about 2 weeks, usually I check in the morning and I have sync but no ppp. Clicking "Connect" in in the modem web page usually fixes it. My modem is
BiPAC 7300GA
Hardware Version TRENDCHIP TC3162
Software Version 1.36-698-80.3_sso_billion

I was at home yesterday and was offline for about 3 hours mid morning. I tried several times, rebooting, turning modem off for 15 minutes, etc. I could always get sync, but authentication always failed. Yes, I do use the fully qualified username.

Here's what I'm seeing, sometimes if I just hit "Connect" I'll see about 10 of the "atm init aal5" an then it goes back to disconnected, nothing extra in the log.

Jan 1 00:01:48 syslog: atm init aal5
Jan 1 00:01:52 syslog: Linesync achieved
Jan 1 00:01:52 syslog: ADSL line is up
Jan 1 00:01:52 syslog: Downstream rate: 5529 kbps
Jan 1 00:01:52 syslog: Upstream rate: 1022 kbps
Jan 1 00:02:47 PPPoA[121]: User name and password authentication failed.
Jan 1 00:02:47 PPPoA[121]: Exit.
Jan 1 00:03:34 PPPoA[302]: Vc-mux encapsulation
Jan 1 00:03:34 PPPoA[302]: interface,vpi,vci:0.8.35
Jan 1 00:03:34 PPPoA[302]: pppoa module started
Jan 1 00:03:34 syslog: atm init aal5
Jan 1 00:04:07 PPPoA[302]: User name and password authentication failed.
Jan 1 00:04:07 PPPoA[302]: Exit.
Jan 1 00:06:54 PPPoA[630]: Vc-mux encapsulation
Jan 1 00:06:54 PPPoA[630]: interface,vpi,vci:0.8.35
Jan 1 00:06:54 PPPoA[630]: pppoa module started
Jan 1 00:06:54 syslog: atm init aal5

Thankfully this morning it seems OK......

Paul_McG writes...

Here's what I'm seeing, sometimes if I just hit "Connect" I'll see about 10 of the "atm init aal5" an then it goes back to disconnected, nothing extra in the log.

Have you raised a request to the helpdesk? If you have can you please forward me the ticket number please, if its getting to the point of authenticating, it shouldn't be failing randomly, so I would like to look in our logs to see if your username is showing up with any failures.

Been happening in NSW too – might have to raise it with them as it's becoming a bit too regular.

FWIW I've been a Netspace ADSL customer for 3 years now (previous to that a dialup customer) and have been happy with the service – though of late the poor speeds and regular PPP dropouts and then authentication issues are getting a bit annoying....

Hey guys, ive been getting the same thing.. i got a NETGEAR D834G modem/router and seems to be dropping out every 10 or 15 minutes which is getting fustrating for me!! what seems to be happening is that my DSL light and Internet line would turn off and when i try to use the phone, there is no dialtone or pulse whatsoever! after a couple of minutes i would then hear a dial tone and the DSL and Internet light would turn on again..

man its only been happening since last friday (surprisingly after the big horrific storm and gusty winds) and im already fustrated! any tips or help to fix this crap problem?

thanks heaps.

edit: im from Forest Lake, Brisbane (Inala Exchange) bout 3.5km-4km from the exchange.

On Saturday i reported to tech support that i was dropping out every 30 seconds, 30 secs on/ 30 secs off, after going over all hardware pc etc (its you not us syndrome) problem still unresolved, stabilised sunday, seemed ok monday.
Phone call today (Tues) saying all fixed, 5.45 pm back to square1, 1hour and 10 minutes on hold trying to get through to tech support, explination:phantom connections on my account!! has stabilised a bit now.

IF it continues time to request credit or or ISP change

Chuchill Victoria exchange

ive fixed my problem, the phone line was screwed (i dont know how, i only got it less than a month ago) after all thatt.. everything is all good.

all fine overnight and most of the day, 5.30 arrives and back to 30 sec connections, on the phone for 40 minutes, given the same drill check this check that, NO fools ive been throught this twice already and replaced everything, then tells me it must be a virus, a machine that is checked every night and the connection issues happen with all PC,s disconnected!

One day ISPs will check their equipment first but im not holding my breath.

all fine overnight and most of the day, 5.30 arrives and back to 30 sec connections, on the phone for 40 minutes, given the same drill check this check that, NO fools ive been throught this twice already and replaced everything, then tells me it must be a virus, a machine that is checked every night and the connection issues happen with all PC,s disconnected!

One day ISPs will check their equipment first but im not holding my breath.

tp3960 writes...

One day ISPs will check their equipment first but im not holding my breath.

;P

so which connection is failing.. as you are aware there is at least 3 connections made, first there is your sync connection between you and your exchange then your ppp session and then there's a lan connection...

Unsure about the connection to the exchange as far as i can figure the problem could be dslam back, have had no line problems on this line for 16 years, no noise or wet weather issues, it has taken 3 calls to get this escalated.

Have used 2 brand new modems, 3 PCS, purchased all new splitter and filters problem is unchanged.

It seems time specific from around 5.30 to 8.00 pm.

all fine overnight and most of the day, 5.30 arrives and back to 30 sec connections, on the phone for 40 minutes, given the same drill check this check that,

you may have already done this but,

When you get the disconnects,
pick up the phone and dial 1
listen for crackling, noise ect. on the line.

If there is noise on the line then this is likely
to be the cause of the disconnects.

If this is the case then you should lodge a
voice fault with your telephone provider.

In my experience a voice fault has far more
chance of being fixed than an ADSL fault.

Edit:spelling

Thanks for that, Netspace is also my voice provider!!

8 pm last night its back, but 4.30 pm today, back to its same tricks, finally got it elevated after 3 calls, on hold 30 minutes so far. 41 minutes till answered.
At this stage it appears to be the dslam(Telstra)

Hi, I live in Toowoomba and am on the Middle Ridge exchange. I am on ADSL2+.
I have been having my modem drop out usually once or twice a day. Has anyone have this problem?

tanglesr writes...

I have been having my modem drop out usually once or twice a day.

so i have i for the whole time i have been with netspace.

tanglesr writes...

I have been having my modem drop out usually once or twice a day. Has anyone have this problem?

not on adsl2+ but i get that many usually in a month period, how ever just in the last few days i've had a few terminations, and one sofar today
Dec 1 10:07:24> Modem hangup
Dec 1 10:07:24> ppp0
Dec 1 10:07:24> Connection terminated.
Dec 1 10:07:24> Terminated: Modem Hang-Up
and resumed at

Dec 1 10:09:22> PPPoE Connection Successfully Established

I had the same trouble with Bigpond

Yeah me too, my connection turned to poo on friday during the storm.

Got my connection back but wireless doesn't like to work.

Basically i hit reload on my browser and nothing happens. i have to hit reload muiple times to get it to work.

I am in Seddon, DG834G ADSL 1.5M plan

Sorry netspace but you suck..i was on hold for 45 mins to tech support on sat morning, not good enough to wait that long.

Dropping out all yesterday and all today AND syncing way below what I am capable of

NSW ADSL2+

I live in Toowoomba and on the Middle Ridge exchange. Netspace dropped in and out again last night. It is a bit annoying. Is there anyone else having a problem late at night? Might have to e-mail tech support about the problem.
I am on ADSL2+.

I've had a few drop outs this morning. It's just come back on from the last one which was 30-40mins.

Bloody annoying when you're trying to get some work done.

Since I've been home for the last few weeks I'm suprised how often dropouts occur.

This mornings hour or so was yet another PPP issue. I never seem to have line issues though – always data flow or auth issues.

It's still not right though. Packet loss is around 20% and ping times are through the roof for the hosts I normally use for work.

EDIT: It seems there may also be a problem with Reach as this is where I keep losing packets.

I'm in Vic and I know for a fact it's not at this end where the problems are. We had two long outtages this morning and when I FINALLY got through to the Netspace IVR I got a recorded message indicating a problem that techs were working on. Thankfully had my Optus wireless modem for backup or may have cost my business dollars. And yes, it's been bad like this for about 2-3 weeks.
Good reasons at this point to seriously investigate a dual WAN modem router.

Artie

i just was able to get back on a few mins ago, couldn't connect for the last 40mins

My dropouts from my memory:

1. Monday 24/11: 3 times in the morning, twice around 5mins and once around 15mins.
2. Thusrday 27/11: twice around 4-5mins each in the morning
3. Friday 28/11: 3 times, twice around 4-5 mins each, the last one at around 9:25. I gave up and went out to see a doctor (not to fix the Internet).

BH

Regards the original post – I also have noticed regular short disconnections from netspace over the last few months. Some days are worse than others, but I am finding it very aggravating. It impacts on online gaming, and my ability to work remotely.

Regards the recent posts – I have also had two outages today, 45 minutes and maybe 25 minutes just then.

I've been with Netspace since 2002 – but I suspect it is time to give another ISP a go.

(I'm on the Lysterfield exhange in Victoria.)

Just came out of my third major one today. An hour, a 40 or so minute one and now 20 minutes. Quite irritating. This coupled with the recent free data no longer being free is really putting the strain on me staying with netspace after all these years.

Netspace dropped their connection for 2.5 hours today (11AM to 1:30PM). Called them, but their automated phone system was down too. When we finally got through their rather flustered tech support explained that all their systems were down and they had no ETA on when it was getting fixed. We're on a business plan at $260/month and it's supposed to be constantly available as we can't work without a net connection (hosted CRM / email, etc).

Not happy.

Was dead again for nearly an hour... from around 7:00 PM AEST

Still getting ppp drop-outs here, usually about twice every three days.
had two drop-outs today, one in the morning and another around mid-day, both for around 15 min.

Edit: just checked modem log, the first drop-out was ½ an hour.

Sacred Cheese writes...

Netspace dropped their connection for 2.5 hours today (11AM to 1:30PM).

didn't notice the failure here... must of just been a few that were efffected by it... my connection has been stable since the power failure a few days ago...

Was having a shitload of trouble syncing all day. ADSL2+ in inner west Sydney NSW. It seems to be a bit more stable now, well for the last 5 minutes.

Most likely a Helstra problem. It will be interesting to see what a Netspace rep has to say about this.

I'm getting a few dropouts here in brisbane

Jan 1 00:01:54 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:02:02 PPPoE: Using interface ppp0
Jan 1 00:02:02 PPPoE: Connection start.
Jan 1 00:02:28 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:02:28 DHCP SERVER: DHCP request from 00:22:69:0e:47:f0
Jan 1 00:02:28 DHCP SERVER: DHCP ack to 00:22:69:0e:47:f0
Jan 1 00:02:32 PPPoE: No response to PAP authenticate-requests
Jan 1 00:02:32 PPPoE: Connection terminated.
Jan 1 00:02:32 PPPoE: Doing disconnect
Jan 1 00:02:35 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:02:36 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:02:37 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:02:38 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:03:02 PPPoE: Using interface ppp0
Jan 1 00:03:02 PPPoE: Connection start.
Jan 1 00:03:30 syslog: webs: admin (192.168.1.4) login...
Jan 1 00:03:32 PPPoE: No response to PAP authenticate-requests
Jan 1 00:03:32 PPPoE: Connection terminated.
Jan 1 00:03:32 PPPoE: Doing disconnect
Jan 1 00:04:02 PPPoE: Using interface ppp0
Jan 1 00:04:02 PPPoE: Connection start.
Jan 1 00:04:08 PPPoE: add ci req netmask 1
Jan 1 00:04:08 PPPoE: add ci netmask 0.0.0.0
Jan 1 00:04:08 PPPoE: 1 ack req netmask 0
Jan 1 00:04:08 PPPoE: 1 ack netmask 0.0.0.0
Jan 1 00:04:08 PPPoE: ipcp_up:start

Seems the Chap Auth server keeps dying?

And down again for 30 min from 11:45 AEST....

What is happening? Netspace goes off line nearly every night.
It goes off and on like a blinking light.

Are you losing sync or your PPP session?

If it's sync, it's not Netsapce but the phone line.
If it's PPP it can be Netspace having an outage it can also be your phone line as well.

Mr.Gomo writes...

Seems the Chap Auth server keeps dying?

doesn't this only require one hit to the Auth server to form an access connection to the internet, once you have hit this server it doesn't matter if the auth server dies after that, seems more of a data flow dropping out or your modem is just terminating on its own...

Sigh working fine the past few days. Just dropped again and syncing below any sort of speed.

DownStream Connection Speed 490 kbps
UpStream Connection Speed 812 kbps

Seems everytime it rains in Melbourne the connection decides to go to hell. Seriously get it together Netspace.

meowies writes...

Seems everytime it rains in Melbourne the connection decides to go to hell.

Seems that the wholesaler must have some wires getting wet. Maybe a pit is under water.

Seriously get it together Netspace.

Have you raised a job with support?
You should keep a diary so they can have the information to speak to the wholesaler (more likely Telstra).

Hi, My connection drops out every now and again especially at night.
I am on ADSL2+ and have a 2WIRE 2071-A Gateway modem from bigpond when I was with them. It used to do the same with bigpond. I was wondering if anyone has the same trouble?

My connection is up & down like a yoyo for the last 1 and a half hour

BH

Been going up and down for the last few hours at Townsville.
Anyone else for this problem>

Seems my international connection is down. Whirlpool/Netspace work fine but any other site times out.

aye, same for me.

same for me

Same :(

Same here in Launceston, TAS. Can't connect to anything but Whirlpool and Netspace, both slow.

Yep, same here.

You guys from VIC?

Edit: Ohhh it's back up! Quick fix.

same here, international sites are down for me, can get to whirlpool, abc, ect. but cant get to google, youtube ect.

ping: unknown host www.google.com

Maffra, VIC

Edit: back up again, seems it's fixed

same – qld

Some international sites are still down for me.

ILovesApathy writes...

Some international sites are still down for me.

which sites? can you give examples?

Was down for a bit in Perth, Mount Richon. But it went back up after about 5min.

Scoresby exchance in Melb

My internet has started going down for a few hours at a time at least 3-4 times per week.

Also, I get small drop-outs of a few seconds causing me to lose games on FIFA 09 on xbox live as I get disconnected and my opponent gets the win. It's pissing me off because I was ranked in the top 1000 now I'm at 5000 because of all the losses.

Hi, I have changed from my Bigpond 2-WIRE modem to a Netgear DG834G v4 Wireless modem/router and I have no problems at all. It is fantastic. Thanks to all who has given advise to an old fella.

bylife writes...

My problem is that my internet connection often drop out for a few seconds at night around 22:00 to 2:00 am. The modem working well.

My location VIC, Wantirna.

My modem is NetComm NB 9w.

I too suffer the same issues... ongoing and almost every night but sometime during the day too!

I am on an ADSL 2+ plan with an NB5 modem. Located in Bayswater VIC