Whirlpool

Hi guys,

I was just wondering what is the best way to churn to Netspace ADSL2+ with minimal downtime (1 hour – 1 day is fine for me, but not a few days or a week, etc).

I am currently on Internode ADSL, and have never been on ADSL2+ before.

Is there anyway of going to Netspace ADSL2+ with minimal downtime, ie not 10 business days?

Any help would be mucho appreciated!

Hi

The downtime is only an hour or so while you are rejumpered at the exchange, the 10 days is just the time it will take for a tech to be sent to your exchange to rejumper your phone line.

I believe ive got that right, not 100% sure though since fast churn isnt always availble on adsl 2+ one option may be for you to do an adsl 1 churn to netspace, then when connected apply to adsl 2+, hopefully someone can clarify that so i know in the future also.

The Kitchen Sink writes...

since fast churn isnt always availble

It's SST for ADSL2+ to ADSL2+.

If SST isn't available, then your previous connection has to be disconnected, then the new one reconnected. That's what I believe takes 10 business days. SST, like you said downtime is like an hour or so while the phone line is plugged into an iidslam.

Thats why i wonder if fast churning to Netspace ADSL 1, then applying for ADSL 2+ my minimise downtime, but im not 100% sure. Since the OP says they arent on adsl 2+

Not 100% sure though

Hi Ickey

In most cases you will be able to churn to Netspace with minimal downtime. You will be advised of any downtime during the sign-up process either online or via phone. There are some FAQs on our website that give a detailed explanation

http://netspace.net.au/broadband/adsl2/faq.php#faq6

http://netspace.net.au/broadband/adsl2/faq.php#faq7

It will be nice to have you aboard Ickey – welcome to Netspace.

David

just come from spin to netspace, 4 days, applied sunday night, was active this morning. (thursday) speeds are soooo much beter now.

wortzaroo writes...

just come from spin to netspace... ...speeds are soooo much beter now.

There will be a few of us by the sounds of it I'm also churning over from Spin. Due to happen on the 18th and I was advised that the most downtime would be a day but it shouldn't even be that, just a brief outage whilst things are switched over.

Glad to hear you got a remedy for your Spin speeds, I can't wait to have an ADSL2+ connection that works.

wortzaroo writes...

just come from spin to netspace, 4 days, applied sunday night, was active this morning. (thursday) speeds are soooo much beter now.

Good to hear, I'll be swapped over on monday :D wahoo!

Not just the speeds that are good either, premium news group access is another treat that i`m having a good stab at ;)

If I understand correctly there are a few Spin/Comcen customers moving over to Netspace. Were all of you guys Bundled with Spin? Did you move your phone service as well?

~Rufus writes...

Were all of you guys Bundled with Spin? Did you move your phone service as well?

I was bundled with Spin and am moving the phone and internet to Netspace.

As I signed up as a bundle I believe they had to let me out of both if they were to force me out of either.

Sir Shtonkalot writes...

I was bundled with Spin and am moving the phone and internet to Netspace.

As I signed up as a bundle I believe they had to let me out of both if they were to force me out of either.

I'm in the exactly same boat :)

Cool cool. If you could keep us up to date on how long it took for the "churn"... if you were one of the people booted off your highquota plans how did you inform Spin/Comcen

~Rufus writes...

Cool cool. If you could keep us up to date on how long it took for the "churn"... if you were one of the people booted off your highquota plans how did you inform Spin/Comcen

Yep I was on the 150gb Plan,

I've been told I'll be swapped over tomorrow (16/11/08) I told Comcen via email / phoned them and was told they only accept cancellations via email haha.. never the less I signed up for Netspace on the 11/11/08 so I'll have to say pretty darn fast change over!

I'll let u know what happens tomorrow :)

Cool cool. Good luck! :) I hope to follow over soon. I wonder if tomorrow being a Sunday makes any difference

I moved over from Bigpond.
I am very happy with Netspace.

~Rufus writes...

Cool cool. Good luck! :) I hope to follow over soon. I wonder if tomorrow being a Sunday makes any difference

Got home 1am this morning it is :) And I was greated with "Netspace PlayPen"

Haha Seems I load that up with my modem having my old login details to my old ISP..

Fixed my login and now im online with netspace wahoO! oh.. and bonus! I can watch youtube at full speed! Previously with Comcen 3kb/sec haha Sick as!

Well then that seals the deal. I'll be submitting my form today then :)

Hehe, Happy to be of service! Finally my ADSL+2 Connection is actually what it should be!

Ping to PipeNetworks.com
Reply from 203.161.158.4: bytes=32 time=26ms TTL=59
Reply from 203.161.158.4: bytes=32 time=26ms TTL=59
Reply from 203.161.158.4: bytes=32 time=26ms TTL=59
Reply from 203.161.158.4: bytes=32 time=26ms TTL=59

With Comcen My traffic was routed through to Sydney first.. so me being in brisbane made this local ping 58ms :)

Mr.Gomo writes...

Hehe, Happy to be of service! Finally my ADSL+2 Connection is actually what it should be!

Livin' the dream! ;)

I can't wait till tuesday. Unless there is a major cock-up I'll be posting a similar comment in this thread then.

Well Considering mine was changed at 12pm on the dot on a saturday night I highly doubt you'll see any issues with the change over :)

Hi,
I am waiting for Netspace to upgrade me from ADSL1 to ADSL2+. My question is can I change my old ADSL filter to the ADSL2+ filter now?

pretty sure there isn't any difference between the filters but sure go ahead change it lol

You'll need an ADSL2+ compatible filter for ADSL2+ otherwise your connection becomes unstable

"ADSL Connection Status Created in system, waiting on response from Telstra"

Hopefully the fact that I'm on an Optus line doesn't effect this :)

sweet!

Well today I got my modem delivered and also my password and "little red netbook" in the mail.
I must say getting a nice package like that on sign-up seems very professional.

I'm quite happy with Netspace so far and I'm not actually using their service until tomorrow. Nice work so far Netspace.

~Rufus writes...

ADSL Connection Status Created in system, waiting on response from Telstra"

I was wondering about that myself.

jb2525 writes...

I was wondering about that myself.

Yeah, me too. I assume that it's an old default message for some standard procedure and it hasn't been updated to reflect non-telstra hardware.

No idea for sure.

here comes a really dumb question... how do I use dialup?

"While you're waiting, you can take advantage of your free Netspace backup dial up account to get online."

~Rufus writes...

here comes a really dumb question... how do I use dialup?

There are instructions in the Netspace Little Red Book, starting page 33.

That is providing you have a dialup modem.

I remember that little red book they sent it to me 6 times.

It is a very useful book. It gives you all the info you need for setting up your connection without calling technical support. You will get a letter with it that gives you your password :)

just keep a tip to keep in mind, you can't use your broadband and dialup at the same time. If you happen to connect via both dialup and broadband you will find both connections will go dead.

Q. did the modem delivery require signature or was it deliver as a door drop etc?

Oh yeah baby! Netspace is go and my internet is as it should be again! Hang on, it was never as it should be with my last ISP...

Anyhoo it is up and running! and damn fast too.

3x0dus writes...

Q. did the modem delivery require signature or was it deliver as a door drop etc?

A. Signature on delivery for me.

Well My modem arrived lol..
Still yet to here a response from Netspace as I never wanted it in the first place..

Spoke with Jordon who informs me my refund of $12.50 is currently awaiting approval by management, my modem was collected free of charge from my post office so all is well :)

Mr.Gomo writes...

Spoke with Jordon who informs me my refund of $12.50 is currently awaiting approval by management, my modem was collected free of charge from my post office so all is well :)

Nice to hear that such a trivial problem has been sorted before becoming a major annoyance.
These are the sort of things I expect from an ISP.

I think you know all too well that some sure aren't like that, hey Mr.Gomo... ;)

Yes Sir, Yes Sir, Three Bags full! :)

hey guys, how long did Netspace take to determine whether you were eligible or not?

~Rufus writes...

hey guys, how long did Netspace take to determine whether you were eligible or not?

Eligible to churn over?
If so it was done whilst I waited on the phone.

Ok, i'm reading all this posts and nobody has actually confirmed how long is the downtime when upgrading to ADSL2+.
I'm thinking of upgrading from ADSL1. I'm already with Netspace and have been with them for almost 7 years. Very happy with speed and reliability, so hope that ADSL2+ is as good as ADSL1.
Could someone please confirm how long the downtime is when upgrading and from the point of signing up, how long will it take for ADSL2+ to become active? And yes as mentioned earlier i already have ADSL1 with Netspace, if that makes any difference.
I can't stress enough how i can't afford more than a few hours downtime due to working from home 7 days a week.

Cheers.

Strasni writes...

Could someone please confirm how long the downtime is when upgrading and from the point of signing up, how long will it take for ADSL2+ to become active?

Have you asked Netspace? They should be able to tell you how long the process should take.

ahh.. I've done an online application. I hope it doesn't slow it down >.>

anyone else's status yet to change from "Created in system, waiting on response from Telstra"

one would think the whole process would be internal with Optus for SST/fastchurn

3x0dus writes...

anyone else's status yet to change from "Created in system, waiting on response from Telstra"

Yes, I'm connected through Netspace now. The churn happened days ago.
My status now says:
Waiting on completion of connection by Telstra

Strasni writes...

Ok, i'm reading all this posts and nobody has actually confirmed how long is the downtime when upgrading to ADSL2+.

Ring them, you'll get an answer that way rather then waiting for someone to post. That's what I did and they said I could Rapid transfer then upgrade to ADS2l with max downtime of 24hrs. They can check your lines when you on the phone.

3x0dus writes...

anyone else's status yet to change from "Created in system, waiting on response from Telstra"

Today mine changed to "Waiting on completion of connection by Telstra" and I received a text from them. I'm scheduled for the 23rd :)

same ^_^, yah

w00t. Woke up today and am connected to Netspace! yay

yep mine appears to have also swapped over on saturday, i am not home to check but im sure its all fine ^_^.

did anyone get a Wireless modem when they connected? interested to know if your invoice showed it or not.

i redid part of the checkout for the plan + wifi modem etc and it shows $142.45 or whatever just as i was invoiced, but on the invoice it does not actually show the modem on there, just a Connection fee $99 and various other lines etc.

anyone get a wifi modem and have similar on the first invoice.

I changed from optus adsl2 to netspace adsl2 it took 5 days in total down time about 5 min's web site still says.
ADSL Connection Status Waiting on completion of connection by Telstra

Could not be happier with the service.