Whirlpool

Continues from: /forum-replies.cfm?t=1037571&p=-1#bottom

Please keep the discussion civil.

You can download at 310.04 KB/sec from our NSW servers.
http://www2.comcen.com.au/testmyspeed/results/nsw/2498.1/9.838/3000/1

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 09/11/2008 @ 06:28 AM

Mirror: Spin
Data: 3 MB
Test Time: 10.14 secs

Your line speed is 2.42 Mbps (2416 kbps).
Your download speed is 302 KB/s (0.29 MB/s).

AU isnt an issue.
Internet Mirror i can pull 1.3MB/sec
Anything international, Averages 10k/s, Multiple connections and i can manage 100-130, and for brief periods 200k/s.

Without multiple connections its does not seem to wanna go much more than 10k/s a thread.

Even say Microsoft.com a pretty big and always fast file location, if i get something that comes off a US server rather than the australian Akami/Microsoft cache, still wont do better than 10/20k/s. Au Akami servers, obviously nice and fast because there is not issue with AU Capacity.

as I posted in the other thread
maybe Spin and Comcen are part of this governments clean feed plan, could explain the speed issue

I still don't see the issue...

http://www.crc.id.au/pics/nl-speeds.jpg

I can't say much more really...

CRC writes...

I still don't see the issue...

You obviously still don't have one CRC. Hearing in every thread that you don't have the issues that everyone is reporting only has limited usefulness for those that are constantly experiencing problems.

Did see one issue with your screenshot though.. http://img528.imageshack.us/img528/8643/arrcrc2pu6.png
Might want to remove the incriminating text next time?

I can't speak for astraweb but on usenet news I am unable to get over 15k per connection and on 10 connections averaged a total down speed of 80k.
The issue didn't change when using alternative ports and/or SSL. Previously it was clear that some ports were throttled (the standard 119 news port for example) and that switching was a fix. Not anymore.

I can only get 20k today download sometime my speeds are in bytes. I am not waiting for the email I will call tomorrow to try to get out of this ratty isp.

Berkeley_eagle writes...

as I posted in the other thread
maybe Spin and Comcen are part of this governments clean feed plan, could explain the speed issue

mate, that hasn't even been approved, and spin publicly said they were against it

how this for slow
a 4.88mb file
42 seeds 1 peer
has taken 19min so far and is at 60% done

Berkeley_eagle writes...

ow this for slow
a 4.88mb file
42 seeds 1 peer
has taken 19min so far and is at 60% done

Torrents uploads are a joke atm.

fenryr writes...

Torrents uploads are a joke atm.

trying to do anything on the net is like dial up today

HEY IF YOU READ THIS SPIN
come on give us fair go

ADSL Speed Test Results

You can download at 631.58 KB/sec from our QLD servers.

http://www2.comcen.com.au/testmyspeed/results/qld/5052.6/4.864/3000/1

http://www.speedtest.net/result/352756498.png

Seems pretty decent here in brisie

i just did this test.

http://www2.comcen.com.au/testmyspeed/results/qld/21450.1/0.209/547.25/1

Comcen has done something =)

but im still leaving them if i get a chance,

$$DoLLaZ$$ writes...

i just did this test.

http://www2.comcen.com.au/testmyspeed/results/qld/21450.1/0.209/547.25/1

Comcen has done something =)

but im still leaving them if i get a chance,

quick Download everything you can ;)

i think it was a glitch. wish i did get those speeds

do international speed tests

site? anyway it was a glitch btw im on my ps3

http://www.speedtest.net/

choose a region from the US.. lets say Cincinatti, Ohio

i get 145kbps down, 122kbps up..

now that is just wrongly slow..

edit: also testing to the sydney server i get..

5331kbps down 333kpbs up...

can anybody notice a slight difference or is it just me..

Ive only started having these speed problems in the about the last 2 weeks

speedtest
so 20kb down 8kb up
cant even get 10kb on ea.com trying to update warhammer so far 1hr to download 13mb out of the 120mb

https://my.spin.net.au/support

send them a complaint, this is just not good enough

what I sent them

today Sunday 9th the service from your ISP was disgaceful
everything is so slow
normal web pages take so long to finish
cannot watch any youtube (near imposible)
Ebay pages take 3 times as long to load
xbox live is unplayable
and any downloading is crap

only site that seems to load quick is this site (spin)
and your fake speedtest on here as well

stop the silly games you are playing and give us the good service we had 2 months ago

i sent an email to the comcen support address yesterday, yet to receive any form of reply...

Have a look at their new plans they are still resorting to giving away free months, they even have a three year contract now
Imagine being stuck for 3 years.

lol yeh i saw that.. seems like they are getting desperate to lock in more unsuspecting victims

CRC writes...

I still don't see the issue...

http://www.crc.id.au/pics/nl-speeds.jpg

I can't say much more really...

You might want to edit that image, it's very clear you;re downloading a pirate copy of Call of Duty 5.

If Spin / Comcen saw that you might receive one of those letters.

CRC writes...

http://www.crc.id.au/pics/nl-speeds.jpg

are u kidding? werent u the one having a go at other people for downloading copyright content?

TracidTrax writes...

are u kidding? werent u the one having a go at other people for downloading copyright content?

I was mocking people who still use torrents then get confused when they get a nasty letter ;)

EDIT: To make you guys happy, I've edited the image ;)

TracidTrax writes...

are u kidding? werent u the one having a go at other people for downloading copyright content?

This

Mr.Gomo writes...

You can download at 631.58 KB/sec from our QLD servers.

http://www2.comcen.com.au/testmyspeed/results/qld/5052.6/4.864/3000/1

Wish I could.

You can download at 33.11 KB/sec from our QLD servers.

http://www2.comcen.com.au/testmyspeed/results/qld/264.9/7.481/241.875/1

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 09/11/2008 @ 08:42 PM

Mirror: Spin
Data: 3 MB
Test Time: 119.04 secs

Your line speed is 206 kbps (0.21 Mbps).
Your download speed is 26 KB/s (0.03 MB/s).

Read my earlier posts and you'll see that my connection for my FIRST month was fine, good speeds, rare disconnects etc..

But this is my SECOND month, and I'll just quickly point out that I used 90% of my quota in my first month, and for the last 10days my speeds have dropped.
General web browsing is laggy, NOT ONE video on youtube has loaded and buffers every second, torrents have deteriorated, and my voip is unusable.

Have I been flagged, maybe. Was I defending my good connection last month, definitely. But I said If I start experiencing these problems, I'd say so, and it seems now I am.
Why, I'm not sure, but there is a noticeable difference.

And to top it off, I'm now being asked to leave, after only one month.
What a waste of my time, first and foremost, but also a waste of my money.

Bad pings continue to affect my ability to play online games, cannot play anything with Steam as pings jump from 80ms to 500ms every 5 seconds, neither with Warcraft III.

Tracing route to pvpgn.boredaussie.com [116.212.213.61]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms home.gateway [192.168.1.254]
2 40 ms 44 ms 57 ms lback9.comcen.com.au [203.23.236.9]
3 42 ms 42 ms 40 ms core-syd-lns2.comcen.com.au [203.23.236.45]
4 67 ms 909 ms 769 ms vlan551.22rrc76f000.optus.net.au [59.154.10.17]

5 342 ms * 137 ms 61.88.226.113
6 149 ms 349 ms 109 ms amcomptyltd.o6ss.optus.net.au [59.154.14.114]
7 208 ms 159 ms 130 ms ge1-1.cr02.wa.amnet.net.au [203.161.64.10]
8 * 104 ms 100 ms ge1-0-2.gw08.wa.amnet.net.au [203.161.64.81]
9 160 ms 129 ms 210 ms ge.br.wa.envisagenetworks.net [116.212.192.194]

10 * 816 ms 259 ms 116.212.213.61

Pinging pvpgn.boredaussie.com [116.212.213.61] with 32 bytes of data:
Reply from 116.212.213.61: bytes=32 time=653ms TTL=55
Reply from 116.212.213.61: bytes=32 time=371ms TTL=55
Reply from 116.212.213.61: bytes=32 time=363ms TTL=55
Reply from 116.212.213.61: bytes=32 time=463ms TTL=55

Ping statistics for 116.212.213.61:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 363ms, Maximum = 653ms, Average = 462ms

Server is in WA but that ping is just awful. Especially unplayable during off-peak times.

.. will Comcen fix this soon!?

Picked up something interesting yesterday. On speedtest.net I seem to be able to get full speed to any of the test locations on Australia's east
http://www.speedtest.net/result/352847951.png
but when I test Perth or a few places overseas, my download speeds drop but my upload speed stays high
http://www.speedtest.net/result/352848340.png

I know next to nothing about how the Internet works, but I know this isn't normal.

some Comcen reps are currently online here on Whirlpool at the moment ... just no longer replying.

DarkAngel writes...

Bad pings continue to affect my ability to play online games

Me too. Download speeds and the like I'm not too worried about as I dont download much or torrent but for a couple of months now my pings to local game servers (Gamearena, Internode etc) have been over 200 very regularly. Even been booted off a few times for having over 300ms average pings. Almost always between say 5.00pm and 9.00pm and at random times during the day or night. Can be for 10-15mins or for hours at at time. It comes on very quickly when it happens and then stops just as quickly, like someone has thrown a go slow switch somewhere.

I've had ping plotter running when I'm at home just to see what is actually going on and the problem is always on the second hop to 203.23.236.45 lback9.comcen.com.au. I've lodged a support ticket with Comcen to see if they can shed some light on my problem.

200 or 300ms might not sound like much but when everyone else on the server is 40-60ms it does affect my gameplay.

EDIT: On Wolfe exchange Newcastle

I'm wondering how many people out there are going hell for leather to get their 150gb before they churn :)

Dread writes...

I'm wondering how many people out there are going hell for leather to get their 150gb before they churn :)

they would need a decent speed first to do this. Sadly, not long after the announcement terminating the 120/150 plans, the great speeds of my first month have plummeted. Still to receive an email though.

Gismo76 writes...

they would need a decent speed first to do this. Sadly, not long after the announcement terminating the 120/150 plans, the great speeds of my first month have plummeted. Still to receive an email though.

Hence my query ;) Slows speeds will continue whislt those being punted squeeze out every last drop of data they paid for.....as I would do ;)

im still yet to recieve any email stating the issues or that my 150GB plan will be downgraded

I need some answers as to what is going on, when i called customer service last week the guy had no clue as to how or when they are going to fix it, it just shows how poorly this ISP is managed.

Its funny how their on hold message keeps looping the same rubbish "If you're having internet trouble we'll get you back up and running in no time".

My spin account is dreadfully slow as well! Youtube or gametrailers.com are so slow, videos are unwatchable!!!!!!

Speedtests show that my internet speeds are at least 50% slower than they were a few months back.

Im on ADSL 2+....seems like 256/64

Hawker180 writes...

Im on ADSL 2+....seems like 256/64

your lucky to be getting that

what's going on????? having crap speed for nearly about a month!!!!!!!!!!!!!

EDC writes...

what's going on?????

Oh dear, someone's arrived late at the party.
Check through the threads and I'm sure you'll reach your own conclusions on what's going on.
I can't tell you exactly because Spin/Comcen isn't exactly forthcoming with explanations of the current speed issues many customers appear to be facing.

Wow... seems to be the worst ever this morning. I can hardly browse sites Domestic or international. Ugh.... Putting in my transfer order today.

My connection is working great this morning. First time in a week. Well worked perfectly fine since late last night after the connection dropped out and had to be restarted.

Ironically it dropped out not long before off-peak time started. Seems to happen a bit that.

BJH writes...

Wow... seems to be the worst ever this morning. I can hardly browse sites Domestic or international. Ugh.... Putting in my transfer order today

seems to be half the speed of what it was yesterday for me.

got 5 downloads for various driver files from IBM e.g. http://download.boulder.ibm.com/ibmdl/pub/pc/pccbbs/mobiles/1ga241ww.exe
each maxing out at a lovely 4-6k/s.

tested with a next-G wireless connection 300k/s, so its not the site at fault.

Since the start of the november billing cycle on 1st my internet speed has been intolerable. I am unable to watch online vids without constant buffering, downloads are so slooow and webpages from Australia and internationally are all so slow. I hope to get my email soon as I am on the 120gig plan.

I have sent an email to support and as yet have received no reply. It has only been 4 days so I don't expect anything for at least 10 days.

I am currently reviewing the various ISP's to work out which is the best plan for my needs. Really I no longer need a plan with huge downloads and would prefer one with good constant speeds.

Just a follow up on my download speed problems. I ran a trace with my news server and the result is that singtel is the most likely cause of my slow speeds. There is something like 30% packet loss from spininternet until it gets to my ip.

HOST LOSS RCVD SENT BEST AVG WORST
ge1-1-0-18-10g.core-01.easynews.com 0% 10 10 0.42 18.75 96.31
e-2-31-1000m.core-03.phx1.puregig.net 0% 10 10 0.30 1.35 4.92
ve5-10G.core-04.phx2.puregig.net 0% 10 10 0.36 6.75 49.39
v301.ar2.ph.hwng.net 0% 10 10 0.43 4.93 35.71
ve1012.r2.ph.hwng.net 0% 10 10 0.40 2.92 18.65
te-4-3.car2.Phoenix1.Level3.net 0% 10 10 0.70 30.25 123.08
ae-4-4.ebr2.LosAngeles1.Level3.net 0% 10 10 9.79 20.75 62.84
ae-82-82.csw3.LosAngeles1.Level3.net 0% 10 10 9.90 13.89 27.18
ae-83-83.ebr3.LosAngeles1.Level3.net 0% 10 10 9.95 19.45 51.55
ae-2.ebr3.SanJose1.Level3.net 0% 10 10 20.28 31.47 76.34
ae-93-93.csw4.SanJose1.Level3.net 0% 10 10 18.34 25.46 34.54
ae-42-99.car2.SanJose1.Level3.net 0% 10 10 17.98 18.93 21.53
SINGAPORE-T.car2.SanJose1.Level3.net 10% 9 10 20.05 21.86 25.47
ge-4-0-0-0.plapx-dr1.ix.singtel.com 0% 10 10 18.21 26.16 58.27
ge-1-0-0-0.laxow-dr1.ix.singtel.com 0% 10 10 18.13 28.61 47.66
203.208.148.18 0% 10 10 166.13 172.02 200.71
spininternetserviceswholesale.22rrc76f000.optus.net.au 30% 7 10 199.81 542.49 1069.12
syd-lns-2.comcen.com.au 30% 7 10 186.85 884.55 1897.81
MYIP"" 30% 7 10 345.27 992.10 1867.89

The router most likely responsible for your slow downloads in owned by singtel.com.

Ricky Riccardo writes...

spininternetserviceswholesale.22rrc76f000.optus.net.au 30% 7 10 199.81 542.49 1069.12
syd-lns-2.comcen.com.au 30% 7 10 186.85 884.55 1897.81
MYIP"" 30% 7 10 345.27 992.10 1867.89

The router most likely responsible for your slow downloads in owned by singtel.com.

those are the hops with the packet loss.

Every single other hop had no Loss apart from a 10% spike on the signapore one, but after that there was none.

spininternetserviceswholesale.22rrc76f000.optus.net.au

is the router in question, and is basically the 'pipe' from comcen/optus AU network to there international bandwidth allocation.

For a change the Singtel network is not at fault, Comcen does not have a big enough 'pipe' for transit from au/comcen/optus etc to International

Ricky Riccardo writes...

I have sent an email to support and as yet have received no reply. It has only been 4 days so I don't expect anything for at least 10 days.

Try send an email to accounts instead, accounts@spin.net.au
I did and I got my requested exit email in 15mins.
I have called support about this and they have been no help. I think you are best to deal with accounts.

Man, what happened to the snappy internet I was receiving when I moved into the new place with DSL2 reading at just under 19mb connection?

International speeds have been slow for about a month now, and there's constant video buffering.

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 11/11/2008 @ 08:59 PM

Mirror: Verizon
Data: 3 MB
Test Time: 61.6 secs

Your line speed is 398 kbps (0.4 Mbps).
Your download speed is 50 KB/s (0.05 MB/s).

Wow, awesome work, Comcen! What's wrong with your network?

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 11/11/2008 @ 09:02 PM

Mirror: Comcen Internet Services
Data: 3 MB
Test Time: 9.53 secs

Your line speed is 2.57 Mbps (2571 kbps).
Your download speed is 321 KB/s (0.31 MB/s).

Trying to use up some quota before I get rid of spin and its almost impossible because its really really slow.

Stop shaping me spin... FFS!!!

Test run on 11/11/2008 @ 10:49 PM

Mirror: Spin
Data: 9 MB
Test Time: 72.6 secs

Your line speed is 1.04 Mbps (1041 kbps).
Your download speed is 130 KB/s (0.13 MB/s).

This is not what i signed for i was getting great speeds up till 2 days ago then this. I was getting better speeds when i was on a 1500 speed plan with optus. I have been conned.

This is on a 5/1mbit approx synced adsl2+ connection

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 11/11/2008 @ 10:56 PM

Mirror: Verizon
Data: 3 MB
Test Time: 911.93 secs

Your line speed is 27 kbps (0.03 Mbps).
Your download speed is 3 KB/s (0 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 11/11/2008 @ 11:05 PM

Mirror: Spin
Data: 3 MB
Test Time: 49.69 secs

Your line speed is 493 kbps (0.49 Mbps).
Your download speed is 62 KB/s (0.06 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 11/11/2008 @ 11:06 PM

Mirror: iiNet
Data: 3 MB
Test Time: 51.45 secs

Your line speed is 476 kbps (0.48 Mbps).
Your download speed is 60 KB/s (0.06 MB/s).

i was syncin at 8mb+ now its 2mb i dont think thats right

It's slow atm. Damn doesn't anyone go to bed at a decentt hour anymore??

Gismo76 writes...

It's slow atm. Damn doesn't anyone go to bed at a decentt hour anymore??

its not the poeple its spin...

It's called not enough bandwidth for peak periods, let alone normal periods. I was just kidding with the other comment. Never fear it will probably get deleted as off-topic along with this as mods tend not to have a sense of humour. :)

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 12/11/2008 @ 02:37 AM

Mirror: Comcen Internet Services
Data: 3 MB
Test Time: 117.99 secs

Your line speed is 208 kbps (0.21 Mbps).
Your download speed is 26 KB/s (0.03 MB/s).

I can't wait to get away from this crap.

It appears that once off-peak hit, my speeds returned to normal. So long as that happens, I can live with the slower peak times for the moment. I mainly only browse during peak times and for me at least this isn't badly affected by the massive slow down in speed.

Call me Ishmael writes...

I mean seriously is that the best theyve got... disconnect the modem???

At least be honest about the situation, thats just pathetic.

They dont want to tell you the truth because it would make them look stupid.

They are trying to fit 10 blindfolded elephants in a minivan and when the elephants complain they just tell them to keep trying everything will be ok. In the mean time they are giving the fattest elephants 30 minutes to leave before they call the cops.

zzzyz36 writes...

They are trying to fit 10 blindfolded elephants in a minivan and when the elephants complain they just tell them to keep trying everything will be ok. In the mean time they are giving the fattest elephants 30 minutes to leave before they call the cops.

WTF?

zzzyz36 writes...

They are trying to fit 10 blindfolded elephants in a minivan and when the elephants complain they just tell them to keep trying everything will be ok. In the mean time they are giving the fattest elephants 30 minutes to leave before they call the cops.

LOL!

I can hear the support call in my brain:

Look I still can't get it in there and I'm sure I've set everything right on my elephant..
OK I'll just get you to check the ports are open..
Look! I've checked the ports are open twice and I've got elephant crap to prove it! The problem isn't with my elephant!
OK, well I can lodge a fault with the Roads department to see why that elephant van isn't moving..
Wait, look.. have you considered that the problem might be that you just don't have enough VANwidth to support your customers elephant transport needs!?
As far as we are aware there are no major issues...

*helly* writes...

WTF?

I'm with you.

I've seen some wacky and some downright stupid analogies on WP over the years......but even this one has me scratching my head......

Glad I bailed out with the assistance of the TIO. I was even refunded the fee for half a month.

Also, I'd like to claim my xbawks hueg 'TOLD YOU SO', having been the first person to report poor speeds, and having had to listen to certain persons cavil or expressly deny congestion for months. The faith in Comcen was misplaced, and a million tracerts or 'please test your speeds with these links' was never going to solve a critical lack of capacity. Learn a lesson from this: when you next feel the urge to intervene to benevolently render assistance, remember that you are in fact not capable of it, and all would be better off if you did not.

Hows your new connection? Who did you end up going with?

Netspace, and the connection is working perfectly well. BitTorrent does not compare with full line speed from a Giganews feed.

I can hear the support call in my brain:

Look I still can't get it in there and I'm sure I've set everything right on my elephant..
OK I'll just get you to check the ports are open..
Look! I've checked the ports are open twice and I've got elephant crap to prove it! The problem isn't with my elephant!
OK, well I can lodge a fault with the Roads department to see why that elephant van isn't moving..
Wait, look.. have you considered that the problem might be that you just don't have enough VANwidth to support your customers elephant transport needs!?
As far as we are aware there are no major issues...

LOL

throw a peanut in

Dread writes...

I'm with you.

I've seen some wacky and some downright stupid analogies on WP over the years......but even this one has me scratching my head......

I might be wrong, but most people here are the blindfolded elephants, who are complaining about speeds, without knowing the real cause for months, while comcen are telling them there are no problems, everything should be fine.
The fat elephants, are the high quota users who have 30 days to leave, so they can then improve the speeds for the other people.
The blindfolded elephants will then be able to fit, but have no idea why or if there ever was a problem with the van.....

LOL, silly, and I could be wrong, but it's definitely not a head scratcher

Device Info

Firmware Version: 1.2.2 Build 071115 Rel.61649n
Hardware Version: TD-W8920G v1 0000235b
This information reflects the current status of your DSL connection.
Line Rate – Upstream (Kbps): 344
Line Rate – Downstream (Kbps): 519

if that aint pathetic tell me wat is!

i used too sync at 8mb+ now this is not acceptable in any company.

and its not on my end just had a technician check my phone line so comcen better start fixin things.

$$DoLLaZ$$ writes...

and its not on my end just had a technician check my phone line so comcen better start fixin things.

Dude, I hate to break it to you, but sync speeds have nothing to do with the ISP and everything to do with the physical line. If your physical line is no good, then the ISP can't do squat (except lodge a line fault) to fix the issue.

Nice troll, but you're trying to put blame in the wrong area...

CRC writes...

Nice troll, but you're trying to put blame in the wrong area...

I suppose you have an answer for the rest of us with our posted slow speeds? ;)

I have two connections into Comcen from two different residence. With two different connection plans. One Is adsl2+ and one is just 8mb ADSL. I am also told I am have less then 3km of copper between me and my Exchange. Plus my sync speeds for each service is almost max.

Lets see what they say when I bring up the slow international speeds...

Regardless it looks like ill be jumping ship as soon as I can. While I have been with comcen for like 2 years and have had no problems till now. I can't see these problems improving.

Hey all

I can't remember who asked for the update on speeds once I had churned from spin. But here goes anyway.

I have now been with my new provider for a few days now. No dropouts what so ever, speed is nice and consistant (no where near 11kb/s), youtube is loading very fast (no more buffering).

I can't say that I understand a lot about speed issues. I have no idea what trace routs and so on are. All I know is that my connection with Spin was not 'right'. Spin blamed everything but themselves for my speed issues – I now know beyond a doubt that they were not telling the truth.

It's a shame really.

Ohhh, and thanks to dgodz for your help/advice – it was appreciated :0)

jodietas writes...

Ohhh, and thanks to dgodz for your help/advice – it was appreciated :0)

pleasure.

$$DoLLaZ$$ writes...

just had a technician check my phone line

CRC writes...

Dude, I hate to break it to you, but sync speeds have nothing to do with the ISP and everything to do with the physical line. If your physical line is no good

Nice troll

Yes, nice trolling indeed. You realize CRC that you just quoted the poster saying they've had a technician check the phone line, then you straight up tell them they must have a phone line problem and call them troll?

Read what you quoted?

$$DoLLaZ$$ writes...

and its not on my end just had a technician check my phone line

Have you done isolation tests ?

Have you tried another modem ?

If the line does indeed test fine and you have done the about then it could be a faulty port at the exchange, if that is the case then Comcen will have to get Telstra or Optus to repair the dslam.

Intl speeds are still not as a good as what they had been, but it is slowly improving.

with 20sessions int is spiking from nothing over 130k/s to being more avg of 200k/s, with spikes into the 350k/s range, mind you this is nothing like the 1.4mb/s i was getting before.

But it is at least some improvement, ive noticed the optus vlan hop that was usually permanently shafted is starting to have fewer high latency spikes then what it was.

Guess they need to kick just a few more off or wait for some of those ones already to leave and it might be back to normal again, Perhaps not everyone will loose the high quota plans.

speeds are capped out at <100k/sec offpeak and not much better on peak.

I was going to stay and use up some quota but im seriously considering leaving asap.

Boostland writes...

$$DoLLaZ$$ writes...

and its not on my end just had a technician check my phone line

Have you done isolation tests ?

Have you tried another modem ?

If the line does indeed test fine and you have done the about then it could be a faulty port at the exchange, if that is the case then Comcen will have to get Telstra or Optus to repair the dslam.

Yes done everything.

I know its nothing wrong with telstra or optus as my speeds where very good when i was with optus. the speeds are now

Device Info

Firmware Version: 1.2.2 Build 071115 Rel.61649n
Hardware Version: TD-W8920G v1 0000235b
This information reflects the current status of your DSL connection.
Line Rate – Upstream (Kbps): 813
Line Rate – Downstream (Kbps): 3223

Hmmmm slightly better, because they apparently accidentally put my profile down down down to a slow speed not is max profile and these speeds still make me cry, i mean seriously if you cant provide what you advertise you shouldn't be in business

and CRC you should read more closely next time and stop acting like you know everything because you don't

this is not what i signed up for. i signed up for "the best speeds available" well atleast thats what they said. i just got off the phone wiht John, i said with optus i was syncing at 8mb+ he said he is not with optus i said comcen is on there ULL he repeats same thing i find this to be a load of BS he proable knows dam well why my speeds are shit with comcen. I am going to internode next month no matter what, even if i get shaped it is better then the shit i get from comcen.

$$DoLLaZ$$ writes...

and CRC you should read more closely next time and stop acting like you know everything because you don't

Dude, it's plain and simple. Sync speeds represent the quality of your line between YOUR MODEM and the EXCHANGE. That's it. The longer the line, the slower the sync speeds. Spin/Comcen can change the profile that you are connected to (called the BRAS profile) but only to a few configurations – 1500/256, 384/8000, something/12M and the full 24Mbit.

As you are syncing at 813/3223 at the moment – this certainly isn't an available configuration on the BRAS.

To read more on this, check out:
http://www.hmmm.ip3.co.uk/adslmax/

So, you have a few possibilities – if as you say the line has tested perfectly.

1) Modem is screwed.
2) Filter is screwed or plugged in incorrectly.
3) Extension cord is screwed.
4) Socket in your house is screwed.

If you can, post your attenuation and SnR (Noise Ratio) figures from your modem. At 4.5Km like you say, you should expect ~48-54db downstream attenuation and about 4-5Mbit downstream sync.

Statistics — ADSL

Mode: ADSL2
Line Coding: Trellis On
Status: No Defect
Link Power State: L0

Downstream

Upstream
SNR Margin (dB): 13.1 13.5
Attenuation (dB): 39.5 18.8
Output Power (dBm): 0.0 12.8
Attainable Rate (Kbps): 3728 880
Rate (Kbps): 2912 816
MSGc (number of bytes in overhead channel message): 51 10
B (number of bytes in Mux Data Frame): 104 116
M (number of Mux Data Frames in FEC Data Frame): 2 1
T (Mux Data Frames over sync bytes): 1 1
R (number of check bytes in FEC Data Frame): 8 4
S (ratio of FEC over PMD Data Frame length): 2.2857 4.5446
L (number of bits in PMD Data Frame): 763 213
D (interleaver depth): 16 8
Delay (msec): 9 9

Super Frames: 131242 131240
Super Frame Errors: 254 0
RS Words: 3740418 8924320
RS Correctable Errors: 2214 0
RS Uncorrectable Errors: 3972 N/A

HEC Errors: 214 0
OCD Errors: 19 0
LCD Errors: 0 0
Total Cells: 14673090 456451
Data Cells: 186267 5184
Bit Errors: 0 0

Total ES: 46 0
Total SES: 4 0
Total UAS: 77 0

CRC writes...

1) Modem is screwed.
2) Filter is screwed or plugged in incorrectly.
3) Extension cord is screwed.
4) Socket in your house is screwed.

hmm the technician checked all of these things except number 1 which i have already done. He has put a new socket in old one was screwed, new extension cord and he put the filter in.

Dam, i'm glad I left this circus when my contract expired 3 months ago. Sad part is, I went to Bigpond for the same price I was paying Spin but I got 5 extra gigs a month and I get a free download day on my last billing day of every month, and with an 8mbit connection and a newswgroup account I can pull over 60 gig a month with ease :)

God bless you Bigpond usage meter glitch and Bigpond network, full speed 24 7.

$$DoLLaZ$$ writes...

i said with optus i was syncing at 8mb+ he said he is not with optus i said comcen is on there ULL he repeats same thing i find this to be a load of BS

If you were on Optus adsl2 previously, you would be plugged into the same equipment at the exchange. Optus wholesale their ADSL2+ to a number of ISP's, Comcen/Spin being one.

If you have had changes in sync speed and dropouts (sync drops) its more likely to be line/equipment related. I cannot comment on your individual case though as I have not read the whole thread.

RTK writes...

I went to Bigpond for the same price I was paying Spin but I got 5 extra gigs a month

what plan ?

dgodz writes...

what plan ?

Ditto, Telstra have a plan that competes with ANY other ISP's!?
Sounds crazy. Did you take your uploads into account?

Ok – so what this is saying:

$$DoLLaZ$$ writes...

SNR Margin (dB): 13.1 13.5

You are on a normal plan with plenty of SNR margin. You can try switching to a lower SNR profile (speak to Comcen/Spin about this) and see how things go. I have mine set at 6db to get that extra speed out of the line. ADSL2+ will dynamically increase or decrease line sync speed based on the conditions of your line. Some modems do this better than others, and some only decrease sync speed requiring a reset to bring things back up. Sometimes a firmware update can make this better, sometimes it's just a cruddy modem.

Attenuation (dB): 39.5 18.8

You're a little less than 4.5Km from the exchange or you're lucky and have some thicker copper somewhere in the loop lessening the effects of attenuation.

Attainable Rate (Kbps): 3728 880

This is the MAXIUMUM rate your modem can sync at with a current SNR margin. In reality, you'll never get this, however if you can reduce your SNR without things going pair shaped, then you'll get a bit higher than this (not much, but every bit counts). At most, you'll get 4Mbit – or about 400Kb/sec.

Rate (Kbps): 2912 816

This is what your modem will actually receive/send data at. This will give you ~290Kb/sec download and ~80Kb/sec upload. This will vary based on your BRAS profile.

Super Frames: 131242 131240
Super Frame Errors: 254 0
RS Words: 3740418 8924320
RS Correctable Errors: 2214 0
RS Uncorrectable Errors: 3972 N/A

Looking at these, you are getting some errors on the line (you'll usually get them to some extent), and comparing these to the total cells, they're a very low percentage so you can probably ignore them.

Now, this leaves us with 2 things you can do:
1) Change your profile to the lowest SNR, get an increase in data rate and see how things go, or;
2) Change your modem to something that will sync at a lower SNR.

I personally use a Billion 7300 with the latest firmware and I get the following:
Operational Mode ADSL2+
Upstream 812 kbps
Downstream 6224 kbps
Noise Margin (Upstream) 4.8 db
Noise Margin (Downstream) 7.8 db
Attenuation (Upstream) 27.8 db
Attenuation (Downstream) 44.0 db

You have less downstream attenuation than me, so in theory, you should be able to sync faster than me – assuming the line is ok.

Also, when your sync speeds go down to 500 or so Kbps, look at the attenuation and noise figures – as this could indicate a line issue and the modem is reducing it's speed to compensate. Jot down the figures you see and compare them to these.

speeds are up around 550k/s now. shame if they had a 60gb option id probably just bear it and stay owell.

They came to my house and offered a deal, I was supposed to be ADSL2 but I ended up not being able to get it here so they put me onto 8mbit.

Your current plan is BigPond ADSL Liberty* (25GB) 20000/1000 $99.95 monthly

(thats line rental included) and I got 2 months for free.

Sir Shtonkalot writes...

Did you take your uploads into account?

Newsgroups here, no torrents.

and im lucky to upload a gig a month, plus the 40+ gig I get on my last billing day I think I might be sort of on top.

RTK writes...

ended up not being able to get it here so they put me onto 8mbit.

yes i see they only have 256k, 1500k and adsl2+ listed in their plans on their web site.

so you have 8000k 25gb for $99:95.
Spin has 8000k 25gb for $89:95 and thats no phone bundled

sorry but that doesnt look like a cheaper or higher data plan by telstra to me. especially when you add in telstra does count uploads and downloads. even if you just use newsgroups and browse and email etc everything coming to your PC sends data back acknowledging packets received etc. so there will be a small part going to uploads even if you dont upload anything.

plus the 40+ gig I get on my last billing day

is that a real part of the plan or is that because of

God bless you Bigpond usage meter glitch

i am guessing it because of the glitch. if so dont count on that forever.

hey i am glad you are happy to be with telstra, someone has to be. :)

dgodz writes...

so you have 8000k 25gb for $99:95.
Spin has 8000k 25gb for $89:95 and thats no phone bundled

sorry but that doesnt look like a cheaper or higher data plan by telstra to me.

But telstra 25GB for $99 includes line rental.
Comcens 25GB is $89 with no line, or $79+$30 bundled = $110

how is that not cheaper, or have I missed something here?

Anyone know how long News Server (NNTP) has been unavailable with comcen?

Just took a look at there status page and it says it down?

.

whatsa matta you writes...

But telstra 25GB for $99 includes line rental.

well either they gave him the 8000kbps at 1500kbps plans price, $79:95 bundled and are only charging $20 for line rental or the he is paying the adsl2+ price, $99:95 and line rental is free for some period. or maybe even some other weird deal.

whatever the case i would be reading the fine print.

anyway this is going off topic. this thread is meant to be about speed, not about spruiking other ISPs.

dgodz writes...

anyway this is going off topic. this thread is meant to be about speed...
On that note,

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:24 AM

Mirror: Verizon
Data: 600 KB
Test Time: 34.6 secs

Your line speed is 141 kbps (0.14 Mbps).
Your download speed is 18 KB/s (0.02 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:26 AM

Mirror: OptusNet
Data: 3 MB
Test Time: 79.89 secs

Your line speed is 307 kbps (0.31 Mbps).
Your download speed is 38 KB/s (0.04 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:27 AM

Mirror: Spin
Data: 9 MB
Test Time: 24.44 secs

Your line speed is 3.09 Mbps (3093 kbps).
Your download speed is 387 KB/s (0.38 MB/s).

With my current Sync I should be getting around 400 KB/s.

Just to mirror the tests done above :)

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:47 AM

Mirror: Verizon
Data: 600 KB
Test Time: 5.65 secs

Your line speed is 865 kbps (0.86 Mbps).
Your download speed is 108 KB/s (0.11 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:46 AM

Mirror: OptusNet
Data: 3 MB
Test Time: 5.57 secs

Your line speed is 4.4 Mbps (4402 kbps).
Your download speed is 550 KB/s (0.54 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:48 AM

Mirror: Spin
Data: 9 MB
Test Time: 21.66 secs

Your line speed is 3.49 Mbps (3489 kbps).
Your download speed is 436 KB/s (0.43 MB/s).

Gismo76 writes...

Just to mirror the tests done above

Thanks gismo, what is your sync speed ATM?

Some more tests, all 3MB this time.

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 01:58 AM

Mirror: Verizon
Data: 3 MB
Test Time: 101.24 secs

Your line speed is 242 kbps (0.24 Mbps).
Your download speed is 30 KB/s (0.03 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 02:00 AM

Mirror: OptusNet
Data: 3 MB
Test Time: 112.81 secs

Your line speed is 217 kbps (0.22 Mbps).
Your download speed is 27 KB/s (0.03 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 02:01 AM

Mirror: Spin
Data: 3 MB
Test Time: 11.53 secs

Your line speed is 2.12 Mbps (2124 kbps).
Your download speed is 266 KB/s (0.26 MB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 02:31 AM

Mirror: Comcen Internet Services
Data: 600 KB
Test Time: 0.19 secs

Your line speed is 25.7 Mbps (25702 kbps).
Your download speed is 3.14 MB/s (3213 KB/s).

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 15/11/2008 @ 02:32 AM

Mirror: Spin
Data: 600 KB
Test Time: 0.17 secs

Your line speed is 28.23 Mbps (28227 kbps).
Your download speed is 3.45 MB/s (3528 KB/s).

Test Results from Oz Broadband Speed Test