Whirlpool

Hey guys, little problem with my internet, had it with AAPT and need to try and figure out the problem. I've finally churned to Amnet on their ADSL2+ and when I sync I get like 2400 in my modem when I am not on the phone. When I am on the phone, I sync at like 5000 and get higher speeds. I have unplugged my Foxtel in an attempt to get better speeds which occurs, now I just need to pinpoint why this occurs and with your help I'll be able to fix it.

My line attenuation is 43 downstream which using that attenuation estimator link would give me roughly 7000kb/s. I can accept this, but instead I get less. I am about 2.04 km from the exchange using google earth and now I am fairly sure the problem is on my end. My modem is miles from my phone socket, with the cord running for about 6 maybe a little more metres until it reaches the modem at my pc. I assume this is what makes my speed drop and if so I need to move it. I have a D-Link G604T so whether it is this I'm not sure and if anyone would be able to tell me what may be causing the speed to spike up when on the phone, that'd be great!

Thanks for your help

I have a very strong feeling that its to do with the distance from the socket, does anyone know what the rough cost of getting a new one installed is?

a quick test would be move your modem and/or router closer to the phone point and run a longer cable to your computer, also it MAY be a quality or fault issue with any filters you are using on your phone line

Ok, I moved it right next to the line and it didn't make a difference, so that leaves two possibilities now right? my modem or the DSLAM? I only just got moved from AAPT broadband on the Powertel lines to Amnet so could it really be the DSLAM if I had the same problems only on the Powertel lines?

It could still be your filters, I would recommend getting some quality filters that are ADSL2+ certified like the ACS ones, even if is not your current filters it never hurts to have good quality filters anyway, a lot that are marked ADSL2 or ADSL2+ have not been certified and they can get away with it due to a grandfathering rule they brought in at the same time as the certification.

But it is seems more likely to be the internal wiring in your residence, and the only way to find out for sure is to have the lines professionally tested, the older your house the more likely it is, as in older houses laying the phone line alongside power lines was not likely to cause problems when they were used for Voice only services, but can be when higher frequencies for ADSL are used.

Edit:
Just saw your post on the speed changes and disconnects, this is probably a good indicator that it is a wiring/interference related issue.

Just had one of those crazy thoughts. If you got into the roof and where the phone line was close to power lines wrapped alfoil around the phone line for extra shielding if that would make a difference. I have no idea if this would actually work or not, but was one of those thoughts that jump into your head, I guess if all else fails its something to try. I'll only take credit if works LOL.

Uhoh...So who would I need to call to get this checked/fixed?

NB – Lol I'd do the roof thing but I have no idea where the lines are and it sounds like a high electrocution risk lol.

Most electricians also have cabling qualifications, so just grab the yellow pages and ask if they can do a phone wiring check for you.

As for the roof the electrocution risk is extremely low, unless you happen to stick an uninsulated screwdriver into an active power line, or are climbing around inside the roof wearing metal spiked boots, LOL.

Ok, so I rang Amnet and they told me to call Austel? I looked in the yellow pages like he said and I haven't found the company, does anyone know what the number is? Thanks!

They didn't tell you to call "Austel", they told you to call an Austel certified cabler.

It's not called "Austel" anymore, but find an accredited cabler and you're set.

As Lightguard said, any approved electrician will be fine.

Just make sure they are approved for phone / data wiring, as a standard sparky will not know what they are looking at. There are big differences between wiring phone sockets and power circuits, and a non-approved electrician may not realise the difference, thereby making the problem worse.