Whirlpool

Hi Guys,

As per the request in the following thread,

/forum-replies.cfm?t=1080924

We would like to hear from you all in reagrds to what features you wish for us to have available in the future in order to further improve our current services and features.

All requests will be taken into consideration and discussed in terms of implementation in the near future.

Thanks
PennyTel Team

I have a few PT accounts.

It would be good to be able to have them all under one web portal.

... and maybe combine the total credit amounts.

Regards,

Harry.

Jocelyn,

When PennyTel next look at their plans to offer, or think of offering "Whirlpool Plans", perhaps some Australian mobile calls could be included in a lower volume plan like the "Freedom" plan , or users could buy a block of mobile calls to add.

Probably most relatively lower volume users make some mobile calls but might not necessarily be able to justify the "Crazy Talk" plan, so maybe something in between would be popular.

Cheers, John

Dear Jocelyn,

Thanks for the continued development of Pennytel :)

My 2c worth is automated ANI callback, ie

Currently you:

1) Ring the ANI number
2) Get engaged signal and hangup
3) It rings you back and you can either enter a speed-dial or a number manually.
4) Call gets connected.

Proposed:

1) Ring ANI number WITH speed-dial number or other number added, ie 0282073301#1 for speed-dial 1 or 0282073301#029043xxxx for a Sydney number.
2) ANI rings back with "your call is being connected".

Even better would be 1) and 2) combined, ie ring the ANI with the appended number, get engaged signal, it then automatically changes to "your call is being connected".

pretty simple for me. #1 USA DID's
and pennytel sims.

mwm writes...

Ring ANI number WITH speed-dial number or other number added, ie 0282073301#1 for speed-dial 1 or 0282073301#029043xxxx for a Sydney number.

Perhaps I've misunderstood you, but it sounds like what you are describing – a phone number with a suffix, is a technical impossibility.

some promotions to allow new customer to join PennyTel with free VOIP ata adapter

bctransit writes...

some promotions to allow new customer to join PennyTel with free VOIP ata adapter

Wouldn't that require a contract over a set period of time, thus increasing PennyTel's exposure to fraud?

Thanks Guys

Your response is greatly appreciated. Please keep them coming.
We value each feedback and opinion we get from our valued customer

Cheers
Jocelyn

Penntyel SIM
Thailand DID's

DID's for more countries. I'd love to be able to call lebanon for cheaper also lol

Hi,

I would like ANI numbers in more countries, or alternatively the Australian ANI being able to recognise overseas caller IDs. I have tried the ANI from New Zealand, and it doesn't work.

Nomuka writes...

ANI being able to recognise overseas caller IDs

As has been suggested previously, callback via SMS might be the way to go as caller ID sometimes gets lost along the way, as you have rightly pointed out.

DIDs for Hong Kong please.

When an account has multiple DID's PennyTel should send the call based on each DID reather the the master DID. That would allow thoes who can route calls on DID number. Currently to accomplish this one is required to create multiple accounts.

I'd appreciate the added feature to make PennyTel payments through PayPal rather than needing to attach a credit card directly.

PennyTel could try offering a reliable service and support that answers the phone, or even responds to emails within 24 hours.

Yesterday's support email was ignored, so today's is a little terse. Please understand my frustration, I've been trying to get a usable service for weeks and have eliminated all possible problems at my end. PennyTel just don't seem interested.

Hello,

As per the subject, my number is not reachable. This is completely unacceptable and requires urgent action to rectify.

When I make outgoing calls, there are still frequent dropouts with the person on the other end unable to hear me.

Frequently when I try to call out, the service is unavailable.

Basically, someone at PennyTell needs to pull their finger out and offer the service you claim to.

Music On Hold

I would like more ANI speed dial slots, at least 20 and better if more.
Also, to be able to add names to the slots that text to voice software could read out.

Basically, someone at PennyTell needs to pull their finger out and offer the service you claim to

Coyote
I would not be sure but from your description of problems it sounds far more to me that the problems are at your end.

I, and many other PT users can vouch for the reliability of their service. I have been using PT exclusively now for approx 2 years, at various times they have had a few hicups but recently no problems either national or OS. Call drop outs are likely settings/line. You ask for 24hr immediate response. Do you get this from a PTSN provider? At what cost would you like this service?

Be realistic, PT do provide a very good, reliable srvice at the lowest cost available in Australia. Perhaps there are others out there that do better, all are more expensive, why did you choose PT?

You state you have eliminated ALL possible problems at your end, have you tried an alternative provider?

Also this thread is about wish list, yours is obviously not. Perhaps try posting a specific thread giving ALL relevant details such as line stats, leave this thread for what it was intended, positive feed back.

Regional DIDs, particularly Orange NSW.

I second the earlier post for combining multiple accounts under one umbrella

(and UK and USA DIDs would be good, but actually localised to various cities – eg. London, Plymouth, Long Island etc.)

Del Mar writes...

I second the earlier post for combining multiple accounts under one umbrella

I agree that it would be a nice-to-have.

Del Mar writes...

UK and USA DIDs would be good, but actually localised to various cities – eg. London, Plymouth,

I'll second this one. Localised DIDs in the UK would be great. Currently I have a UK VoIP provider who I end up using for all my UK calls and have hooked onto my ATA. PennyTel is cheaper to make UK calls than my UK provider but it is simpler to just use my UK one as it has the DID attached. I would love to drop my UK VoIP provider and just use pennytel!

What about new $10 plan which has exactly the same as $5 plan plus unlimited call or 120 minutes for 1 country of your choice

Not sure if this has been suggested, but SMS-Callback service??

Basically send an SMS to your Pennytel gateway, with username:pass,num1,num2.

It will appeal to those that travel alot and purchase brand new prepaid SIMs and do not immediately have access to PCs to verify the new number. Also overseas numbers doesn't send thru caller-id for ani-callback to the 4 countries numbers? (im assuming thats how it works for the callback services to recognize ani numbers)

Suggestions welcome :)

grahamrb writes...

I'll second this one. Localised DIDs in the UK would be great.

I'm up for this as well. :)

Real men use Fidonet writes...

Perhaps I've misunderstood you, but it sounds like what you are describing – a phone number with a suffix, is a technical impossibility.

I think what was being proposed was this:

• Pennytel set up a range of numbers, say 0282073301 to 028207310.
• By default, if you call any of those numbers and you have only set up the basic ANI callback, then you get a busy signal, a callback, and a line so you can dial (this is what currently happens when you dial 0282073301).
• However, if in your web portal, you assign a predetermined number to each of those ANI callback numbers that Pennytel has set up, such that if you call a particular ANI callback number, Pennytel sends the busy signal, calls you back, and automatically dial the predetermined numbers.

This means you can use ANI callback without having to manually key in the phone number each time for frequently dialled numbers, and I think it would help dramatically – I know I would use it more in this circumstance!

If I could put a vote in for importing the Addressbook from Outlook (not just Outlook Express)!

Fix CLI to landlines.

loudon writes...

I have a few PT accounts.

It would be good to be able to have them all under one web portal.

... and maybe combine the total credit amounts.

This would be great!!

like working on replying to customer inquiries! I sent a email to PT billing over a week ago and also a reminder to them 2 days ago and still no replies.

I know PT got my email as I did receive a ticket number.

BearDoc writes...

f I could put a vote in for importing the Addressbook from Outlook (not just Outlook Express)!

Dear Bear Doc,

This feature should already be enabled. If its not working for you then please let us know and we shall investigate it further for you

Cheers
Jocelyn

Fruitty writes...

I know PT got my email as I did receive a ticket number.

Can you please whim me your tickey number and I will try t o follow up onthe issue for you

Thanks
Jocelyn

+1

Colin 2905 writes...

Fix CLI to landlines.

Me too
I also second the earlier post
I have a few PT accounts.
It would be good to be able to have them all under one web portal.
... and maybe combine the total credit amounts.

FreeSip writes...

.. and maybe combine the total credit amounts.

Good idea.

I am very happy with all the current offerings from PennyTel. Thank you!

I have put many friends on to PennyTel, and logging into their accounts to check or adjust them, is not as easy as it could be.

Getting into my own account is great, with it remembering my username and password, but getting into a friends a/c could be simpler.

MNF have a really simple URL which makes logging in a breeze.
Could we have something similar for PennyTel please?

This is the one MNF uses.

Create a URL with the following link:
https:// www.mynetfone.com.au/login? username=<username>&password=<password>

Thank you for asking for ideas! This is a sign of a great attitude!

Would it be possible to keep chosen web page views as the default?

For instance:

When I view my Statement, I always have to change it to show a different number of days, and a different number of transactions.

Could we have it remember those settings, so next time, the page loads as it was previously?

Perhaps an option to "Save these Settings?"

Same request for the Address Book please?

I'd like to see 'basic' IVR functionality, ie:

Caller dials DID and hears your own greeting – where you prompt them to dial
1 or
2 or
3 or
4 etc.

Then you setup 1 or 2 or 3 or 4 etc to dial your own preset numbers at PT VOIP rates.

YES !! I have 5 PT accounts and they are proving too hard to administer. Could PT please consider combining all services under thr one master account? This would make life much easier. Thanks.

After reading in another thread someone feeling ripped off after a 20 second mobile call for 38.88. Perhaps have a capped plan the same as TTYD but timed until the amount reaches 38.88 cents. I did suggest a plan like this in a poll awhile ago. Many didn't like it fearing pennytel were going to lose out. Fair enough but let's let pennytel's money men work that one out.

I would love to be able to select a CID number per call.

We're able to do this with another VoIP provider that we use, using Asterisk it's as simple as setting the callerid(num) to what we want it to be.

It's the only feature holding me back from using Pennytel as our only carrier.

hallycat writes...

I would like more ANI speed dial slots, at least 20 and better if more.

+1 For me this is the most important

HyperZ writes...

Not sure if this has been suggested, but SMS-Callback service??

I've heard about it in another PT thread, i would use this a lot if it was easy to implement on a standard mobile phone.

BearDoc writes...

This means you can use ANI callback without having to manually key in the phone number each time for frequently dialled numbers,

Good idea, but pressing 1,[speed-dial number] only takes me half a second.

pthornton writes...

After reading in another thread someone feeling ripped off after a 20 second mobile call for 38.88.

Isn't there a prefix you can attach to the number to 'force' a timed call? (10c per min for mobiles)

Wrinkly writes...

MNF have a really simple URL which makes logging in a breeze.

Could we have something similar for PennyTel please?

https://www.pennytel.com/validatelogin.jsp?username=the_accountnumber&password=the_password&name=form_login

Standard warnings about security, etc, apply!

InternetGhost writes...

Isn't there a prefix you can attach to the number to 'force' a timed call?

Use to be 779 on the untimed account but it was removed. My plan is good for people that don't like to gamble.

oblong writes...

Standard warnings about security, etc, apply!

Of course!
Putting those details on a machine available to any Tom Dick and Harry would be pretty silly, but no-one touches this one but me! (and SWMBO ... )

Taso writes...

I would love to be able to select a CID number per call.

Absolutely ++

Wrinkly writes...

I have put many friends on to PennyTel, and logging into their accounts to check or adjust them, is not as easy as it could be.

Getting into my own account is great, with it remembering my username and password, but getting into a friends a/c could be simpler.

Use Firefox browser and after the first time you log in, it can remember each account and password, so all you need to do is click in the account box and select the appropriate account, then click login. Not sure how much simpler it could be.

-

I'd like to add +1 for the remembered page settings, so much easier if the statement page had a default setting (though I must admit it no where near as bad since the refresh has been improved, but still.)

and a new suggestion, I'd like the wallet to store more than 1 card detail. 1 example of a benefit of this, if I wished to make one off payments from a separate card, this could just be selected from the verified cards.

Pennytel,

I presume that you have already taken note of the suggestions proposed in /forum-replies.cfm?t=1066787#r1 or do we need to post them again?

I Wish for multiple account management under one log in for those of us that have more than one account

I also wish for sub/virtual accounts for those of us that have more than one SIP phone!

I Also wish for some free calls on the talk to you drop plan

I wish for an Outlook plugin for sending sms and making calls via ANI call back

and i wish for something for xmas ;)

I wish pennytel would fix the outgoing caller id it is hit and miss atm.

a plan that included untimed local, std, international calls for 8c and timed short mobile calls under a few minutes with mobile calls over 5 mins fixed price.

Please add more value to the TTYD plan, say maybe add some free calls or free minutes.

FreeSip writes...

Please add more value to the TTYD plan, say maybe add some free calls or free minutes.

+1 – More minutes to mobiles would be great in particular!

Perhaps make understanding the plans, and what features pennytel offers more understandable and implementable for the non-technical.

I'm a Pennytel user and occassionally I come across guys like you talking about all kinds of crazy features and I have no idea what they are, what they do, how they would benefit me, how to learn more about them, how to implement them. So I just leave it. Make it easier and you may get some more, less technically savvy clients.

I downloaded the latest IPHONE app for PT, but noted that a few improvments would be good (or maybe i'm mising something!);

1/. After making a call, the number on the keypad has to be manually backed over a deleted/removed – very annoying.

2/. I can't get two IPHONES to work on the same account number. My wife and I both have IPHONE's but i want to use one account.

3/. Why can't this work over a 3G data connection? A data connection is a data connection, so i'm not sure why it will only work with a wifi connection.

Maybe some of these have an answer already – i'm new to PT but like it so far...

PhantomMan...

Thanks Guys,

I have noted all the requests and suggestions down and will forward it to the developers so they can add it to they list.

However, this does not mean you have to stop your innovative thought. So please keep posting them here

Thanks
Jocelyn

When can you release more info on the Pennytel SIM? what will the functions be, release date?

My CID to be a USA number when calling into the USA and Australian CID when I call an Australian number

Feature where I can set 'do not disturb' for certain days and times of the week/month

hi there,

I wish that PennyTel would introduce:

- email to SMS and SMS to email gateways
- call recording option in PennyTel softphone
- mobile number to the "My Template" under "Services"
- more DID's for more countries (what about Europe)
- payments using PayPal
- initiation of Callback via sms
- some kind of awards for referring PennyTel

I wish that PennyTel would

- link my phone book in PennyTel softphone
- create monthly invoice along with my plan start date
- let customers choose if they want 80 free calls and 50 free sms or 80 free sms and 50 calls every month (example of Freedom plan)
- let customers to modify the layout of PennyTel portal after logging into it
- display time/date of delivery of SMS using SMS Delivery Reports
- improve options for "send later SMS" – periodically? for example every Monday,monthly,etc
- support PennyTelSMS Application.
- add link to forums.whirlpool.net.au as it is almost offical PennyTel forum.

Thank you
R.

cimenta writes...

forums.whirlpool.net.au as it is almost offical PennyTel forum

Yes, Internode www.internode.on.net does this so that customers (or importantly, potential customers) get a real world view of what Internode is like.

Internode gets a lot of business from Whirlpool and its staff (from Managing Director down) are very active in the forums.

See:

• "Internode gauges customer feedback through its feedback channel as well as industry feedback forums such as Whirlpool." http://www.internode.on.net/about/management_team/liz_cornelissen/ and
• "Open and honest information (here are our FAQ's) and dialogue with our customers (here is our Whirlpool forum) about Internode, about our services, and about what drives us." /forum-threads.cfm?f=68

When referring people to PennyTel the most common type of question I get, is who are they and can I trust them and trust them with my credit card and so on.

Potential customers can therefore ask in Whirlpool and be reassured.

EDIT: Typo

Would it be possible to have Untimed Serbia/Montenegro mobile calls?

I am very happy with your move to include untimed landline calls to Serbia & Montenegro for 38.88 cents in last year's wishlist that I had requested. You've saved me a lot of money! Thank you very much for introducing it.

A lot of my family don't have a landline, it would be great if untimed calls to Serbian & Montenegran Mobiles could be introduced. I would be REALLY grateful.

Keep up the great work Pennytel. You're making a lot of poeple happy! :-)

More regional DIDs please, particularly Sth East QLD regional.

sandžak writes...

A lot of my family don't have a landline, it would be great if untimed calls to Serbian & Montenegran Mobiles could be introduced.

Yes, a lot of the people in Balkan countries have disconnected their fixed lines — like a lot of my friends in Macedonia, Bulgaria and Serbia.

The problem with providing untimed calls to mobiles in these and other locations is that the mobile operators charge too much to interconnect to them. The same can be said for fixed line operators in these parts — which is why the untimed calls are 38.88¢ rather than 8¢.

Having said that, I'd also like to see mobiles included, but the chances of it happening are slim, I reckon.

spunkarooney writes...

Having said that, I'd also like to see mobiles included, but the chances of it happening are slim, I reckon.
Yes, but this is a wishlist after all, it doesn't hurt to ask, if we don't put up suggestions they wouldn't know their customers are wanting it. In the end, if they don't introduce it, I'm still a happy Pennytel customer :-)

sandžak writes...

Yes, but this is a wishlist after all, it doesn't hurt to ask

I'm not knocking your request. I also wish for the same thing to those countries mentioned :)

spunkarooney writes...

I'm not knocking your request. I also wish for the same thing to those countries mentioned :)

+ Turkey Mobiles would be great .....

systemsmac writes...

+1

Colin 2905 writes...

Fix CLI to landlines.

+1 for fixing outgoing CLI to landlines.

For me I think the following areas would improve Pennytel (in Order of Priority)

1) Fix Outbound CLI – This is an exisiting service and needs to work correctly 99.9% of the time not be hit and miss.

2) The ability to combine multiple accounts. Although not difficult to administer i is a pain not being able to look at multiple accounts at once.

3) The ability to send outbound CID through Trixbox/Asterisk. I know currently you can select whatever number to send out through the control panel but with Nehos I can make different extensions show different phone numbers. It's great in an office with many work teams

4) More regional DID's (this seams to have huge potential for growth for Pennytel) I can't believe Alice Springs doesn't have any.

5) Better customer support. I put this last because most of the time we don't need it. Most of the info we need is in Forums around the net. I am happy for them to be cheap and save on a customer support team sitting around answer dumb questions. However, it is pretty poor!

I would like to suggest a change to the on-line statements.

I would like to filter the view to identify how many Mobile calls have been made throughout my billing period.

I am currently on the Crazy Talk plan and have 150 free (or 500mins) calls to mobiles (then 12.5c per min) and I have no way to identify exactly how many are remaining until I go over my free limit.

Thanks for taking an interest.

MistyLenses writes...

I would like to suggest a change to the on-line statements.

I would like to filter the view

+1
Being able to filter the view on different variables would be excellent!

One simple method is to click on the column headings to sort.

See OzVoip Status http://ozvoipstatus.com/?page=stats

The option to restrict sip registrations to a single IP address or subnet and alert by sms, email or both if the IP address is changed.

This would limit the damage from hijacking of accounts – see this thread: /forum-replies.cfm?t=1083087

YMike writes...

The option to restrict sip registrations to a single IP address or subnet and alert by sms, email or both if the IP address is changed.

Great idea!

IAX support.

A call cost calculator would also be great. When I used NodePhone, I could enter the number I wanted to call on their website prior to making the call.

Being in the UK, calls to 08xx numbers aren't charged at the 8c, and are timed, so being able to have an idea of the cost of the call before I make it would be helpful.

MUSIC ON HOLD
MUSIC ON HOLD
MUSIC ON HOLD & 100% reliable CLI

Mud Guts writes...

Being in the UK

.... Makes no difference to what you're charged.

calls to 08xx numbers aren't charged at the 8c, and are timed

Australian 08 numbers, or UK 08 numbers?

EDIT: If you meant Australian 08 numbers, then you're simply on the wrong plan. If you meant UK 08 numbers, then at $1/min, why are you using PennyTel to call them?

A feature I would like is to have 2 or more multiple lines without the need to active auto top-up, just a minimum credit balance that can be checked before calls are allowed. The more lines, the more minimum credit balance would be required. With the ability of the account holder to configure the number of multiple lines required online. Most of the time one line is enough, but there are occasions where two (or more) are required. This would save the need for multiple accounts and best of all no requirement for a credit card. I prefer to pay by BPay and not leave Credit Card details on someone’s website to use or abuse.

Taking it is easy, but when it is taken incorrectly, no one is really interested in giving it back in a simple no questions asked way.

Ability to set a PennyTel 888 number in the speed dial list for ANI callback.
Additional speed dials for ANI C/B.
Text to voice option for ANI C/B speed dial "names"; the current list is not enough as I have more than one friend.

SMS callback.

How about making Untimed calls to Pakistan (incl mobiles) permanent, as it used to be but then u guyz suddenly stopped it. I am very happy with the service and have no issues buying another ATA as ur local and national plan is pretty awesome value for money.

My first Suggestion would be to look at the wish lists from 2007 and 2008. Pennytel promised to provide feedback on those. My desire would still be to have:

SIPBROKER PEERING
FORWARD TO URI's
Require a PIN/PASSWORD on recharges
+1 for SMS Callback

Mr Hankey.

Mister Hankey writes...

FORWARD TO URI's

This will be liked a lot by many PT customers like me.

Colin 2905 writes...

Australian 08 numbers, or UK 08 numbers?

UK 08 numbers. I'm using PennyTel as I don't have a landline yet.

Mud Guts writes...

UK 08 numbers. I'm using PennyTel as I don't have a landline yet.

Hmmm. I was stuck for $16 by PT for a 16 minute call to a UK 0800 (i.e. free) number the other night. PT lumps them together with the premium 0844, 0845 and 0870 numbers, and publishes the rate under "United Kingdom Number Translation Service".

Now, PT will probably claim that the rate is published for all to see. However, I think that most people a) will not associate a free 0800 number with "Number Translation Service", until they have been bitten by this, and b) would not imagine that someone is about to charge them $1/min for calling a free number, and therefore wouldn't look it up anyway.

For comparison, VoipDiscount charges nothing for 0800, 7.6c/min for 0844 and 0845, and 19.1c/min for 0870 – so I've now dusted off my VoipDiscount account for these UK number ranges.

So, my wishes are that PT would:
a) address such pricing anomalies
b) respond to my support ticket on the subject
c) refund most or all of my $16
d) arrange for a large pink pig to fly past my house

Not expecting much action on a), b) and c) though.

Mud Guts writes...

UK 08 numbers. I'm using PennyTel as I don't have a landline yet.

I'd be searching for an alternative VoIP provider for those calls, then.

Jerry T writes...

d) arrange for a large pink pig to fly past my house

You should now all see the dangers of providing too many options.... a,b and c just won't get a look in.

Mr Hankey.

$0/ month untimed New Zealand calls ?

by the way can I call New Zealand untimed on the Free Access Untimed plan ??

Penguin writes...

by the way can I call New Zealand untimed on the Free Access Untimed plan

No.

If you call NZ on that plan you pay 2.5 cents per minute to a landline. More for a mobile phone number.

You get 8 cent calls to NZ if you are on freedom plan and TTYD plan.

Regards,

H.

Darwin traditional numbers. All the other capitals are there.

Jason_68 writes...

Regional DIDs, particularly Orange NSW.

And Port Macquarie NSW – Other VSPs (including engine and mnf) have them here and it would make the service more competitive

It would be great if there can be a way to receive SMS on a DID. Then cordless phones and possibly the mobile apps can display the SMS.

Cheers :)

A fax-in service.

Subscribe to a DID ($5 per annum – min 3 years) that will receive faxes and email them to a nominated email address, preferably as a pdf file.

H.

EDIT I currently have a fax-in service from my ISP for $1 per month. But, my ISPs DIDs are only located in capital cities. (Whereas PT have DIDs in a much larger number of locations).

loudon writes...

A fax-in service.

+1, although I expect it will be a bit more pricey than you suggest.

loudon writes...

Subscribe to a DID ($5 per annum – min 3 years) that will receive faxes and email them to a nominated email address, preferably as a pdf file.

+1 as well. I've just signed up with utbox for a year ($60), but, if Pennytel could do it a bit cheaper than that, I would switch.

Firstly I would like to note Pennytel provide an outstanding list of features given the very reasonable prices. The very reasonable prices is why I use Pennytel. If this changes I will change.

Wingbits wishlist:

1-Allow multiple registered ATA’s and when receiving a call, all registered ATA’s ring until the first is picked up

2-I would like to be able to use my pennytel account like a calling card.
i.e 1300xxxxxxx > <enter pennytel acc no> <enter destination number>
call charged to pennytel account.
Or similar to ANI call back without a registered number

3-Monthly invoice notification to contain either invoice.pdf or a link directly to the Pdf with out having to lo in to the account to get the invoice. ( I have switched my non PC literate friends from Engin to Pennytel- Engin email out the invoice).

5- Bring back the option of 779 timed calls otherwise every second account holder will have two accounts. Two invoices is annoying.

6-I think it would be reasonable to round up to the nearest cent
i.e a call costing $0.17675 would be charged at $0.18

Wingbits writes...

I would like to be able to use my pennytel account like a calling card.
i.e 1300xxxxxxx > <enter pennytel acc no> <enter destination number>
call charged to pennytel account.
Or similar to ANI call back without a registered number

Good idea, but I think a password would also be needed. The password would have to be in the form of a PIN. The pin could be derived from a keypad form of the account password, eg. the password "fido1998" would be keyed in as 34361998.

I would like to say how happy I am with Pennytel and all its features, particularly its pricing structure. If I have a wish to add to the 2009 wishlist (and the 2010, 2011 etc lists), it would be for Pennytel management to remember why they are becoming more and more popular as a VSP – above all the features, the pricing is the reason. As Pennytel gains more and more clients, ecomomies of scale should kick in, as they are able to buy even bigger blocks of time and service and do deals in some of the more difficult counties like Japan. I am not suggesting that PT should pass on savings which good management, higher volume and depreciating infrastructure should produce, just keep to the current pricing scheme and the clients will just keep on coming. I'm optimistic they will, based on the performance so far.

Wingbits writes...

Allow multiple registered ATA’s and when receiving a call, all registered ATA’s ring until the first is picked up

Me too. I'd like this.

I would like to be able to use my pennytel account like a calling card. i.e 1300xxxxxxx > <enter pennytel acc no> <enter destination number> call charged to pennytel account.

Would be great!

Monthly invoice notification to contain either invoice.pdf or a link directly to the Pdf with out having to lo in to the account to get the invoice.

I prefer it how it is as we can download the PDF via a HTTPS connection. I wouldn't like to see a PDF in an email as email is not secure (unless specifically protected).

Bring back the option of 779 timed calls otherwise every second account holder will have two accounts. Two invoices is annoying.

Yes, I've had to open up a second account for this exact reason. Most annoying.

I think it would be reasonable to round up to the nearest cent i.e a call costing $0.17675 would be charged at $0.18

No, because then they'd be like any other rip-off phone company. I've previously suggested that they display anything beyond a cent in a lighter shade of grey in the calls list and invoices. This would make the charge easier to discern without affecting the actual billing.

One of the more fairer "All you can eat plan". Untimed to local and mobile is great!!

One of the more fairer "All you can eat plan". Untimed to local and mobile is great!!

Please don't round the charges.

Before asking for any new feature, please honor or make them available on some of the existing feature advertised on your web site first. Like "For as low as AUD5.00 a year, you can have a traditional phone number in Australia, Singapore*, Hong Kong*, Malaysia (Kuala Lumpur) and enjoy ", where are the DID other than Australia, we have been waiting them for years.

is there a way to send an SMS via email? so say by emailing mypennytelnumber@pennytel.com .. and having the message forward to some specified phone number?

little battler writes...

is there a way to send an SMS via email? so say by emailing mypennytelnumber@pennytel.com .. and having the message forward to some specified phone number?

Not quite the same procedure, but look at my PETS to see if it's suitable for you: http://www.oblong.com.au/pets/

An ability for a sms to be sent from any sms mobile, pay phone,net to our did number would be cool

these requests are crap.. mine is better :P

Jason_68 writes...

Regional DIDs

yes please...

dommer writes...

Before asking for any new feature, please honor or make them available on some of the existing feature advertised on your web site first. Like "For as low as AUD5.00 a year, you can have a traditional phone number in Australia, Singapore*, Hong Kong*, Malaysia (Kuala Lumpur) and enjoy ", where are the DID other than Australia, we have been waiting them for years.

Can not agree any stronger.

Where are the KL DID's? We have been told for quite some time now that they are coming.

While we are at it, Bangkok DID's would also be good.

Add Hong Kong (incl mobile) to the Free Access Untimed plan.

It is part of China anyway, and it is one of the cheapest call destinations.

moretolearn writes...

Where are the KL DID's? We have been told for quite some time now that they are coming.

True. My stepson has been waiting for a KL DID for ages. Pennytel's Malaysian DID provider is obviously letting them down.

Thanks for the requests guys,

We are notingthem all down and hopefully we will see some implemented in the veru near future

So keep them all coming

Cheers
Jocelyn

+1 for multiple ANI numbers preset to speed-dial entries.

I would like a Vista Gadget for SMS\calls

xdeex writes...

I would like a Vista Gadget for SMS\calls

I use PenytelSMS to send SMS and initiate callback, I use Xfire to call from my PC using VOIP. (I am running Vista Ultimate)

EDIT: Oh a gadget, I dont really use them, i have sidebar turned off :(

xdeex writes...

I would like a Vista Gadget for SMS\calls

Just use this buddy, it works great.
http://www.penn.id.au/voip/

PickleBeagle writes...

1 for multiple ANI numbers preset to speed-dial entries.

I have been playing with the speed dial facility at Voxalot. It allows unlimited entries, well 999999999 to be precise and an entry starts with a ** followed by a number terminated with a #.

Now if we could combine our accounts into one login with the speed dials then we could create a speed dial which points to a different account (just like voxalot!!) depending on the call type.

Now because we will now have dozens if not hundreds of speed dial entries (eg. **5646 to ring john) we will also need the export/import feature.

• a few typos!!