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User #203991 1 posts
Participant
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Over the past month i have been experienceing slow internet and constant dropouts that start at about 8:30pm AEST and go most of the night i have contacted mysoul and gone through so many tests with them. I was supposed to have a technician out 2 weeks ago and still no technician Here are my modem conection specs ----------------------------- this downstream rate is rediculous . It used to be around 8000|Kbps can anyone help |
posted 2008-Sep-5, 11am AEST
edited 2008-Sep-5, 12pm AEST
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User #14717 4013 posts
Whirlpool Forums Addict
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From what you have posted here, I would look at environmental / CPE areas first. I assume you have done a FULL isolation test? Do you have an alarm system? Do you have a phone line hooked up to an Austar / Foxtel box? |
posted 2008-Sep-5, 12pm AEST
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User #203087 329 posts
Forum Regular
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If the problem is not pc or router based , and the lines etc have been checked and the prob is not there then really the only conclusion is that the problem stems from Soul . If that is the case the problem being in Souls systems then they are in breach of their contractual obligations as the minimum speed that can be marketed to you as "adsl2+" speeds is 1.5M/b's : FACT! |
posted 2008-Sep-7, 12pm AEST
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User #230254 28 posts
Participant
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PIPMan, drop the settings for modulation mode down to G.992.3 ADSL2. I suspect the dodgy shit equipment being used by Soul cannot handle the extra juice for your connection. Moving down to this setting gets you decent enough speeds and also keeps your line reliable |
posted 2008-Sep-7, 7pm AEST
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