Whirlpool

I am into my new billing cycle but have not been unthrottled. Can anyone from AAPT on the forum assist? I am fully paid up and the "see what you've used" feature shows me at the start of my quota, but I can't get more than 70Kbps.

Thanks for any assistance.

Have you tried resetting your modem at all?

PS I will send my user info if a rep gives me some contact information. Thanks again.

Yes, the first thing I did was do an IP renew and then a modem reset.

The techical support department is open 24/7. It should take about a minute to unthrottle you, if you just pick up the phone and give them a call, assuming that you are indeed incorrectly throttled.

Thanks. I did't realise support was available 24/7. All good now.

The Bish writes...

...I am into my new billing cycle but have not been unthrottled. Can anyone from AAPT on the forum assist? I am fully paid up and the "see what you've used" feature shows me at the start of my quota, but I can't get more than 70Kbps.

yer they are open 24/7 on 135005