Whirlpool

Was just about to upgrade my plan to 80gig for one month because I need a lot of data, but just for the next month. I almost clicked the button in the members area, but I thought I better ring and check...

The lady on the phone said changing back down in speed would cost $35 at the end of next month.. "because you're changing down a plan it would incur the fee, but changing up would not".

Yet this http://www.adam.com.au/products_home_adam_direct.php says that:

"""If in contract, you can change to a plan that is greater in monetary spend for free*. If out of contract you can change up or down in spend free of charge*.

*Any plan change requiring a change in speed will cost $35"""

I'm not in contract. Can I change up for a month and then back without $35 or not?

I would say that as long as you are not changing the speed and are not in contract, there should be no plan change fee.

mintslice writes...

I'm not in contract. Can I change up for a month and then back without $35 or not?

Yes

Thanks. That girl is going to get a performance talk after what I say in the customer feedback section lol!

Just kidding, she was really nice, but she was wrong.

Cheers for the clarification.

you should still ring her and tell her what she said wrong, or report her or something, she's giving false information to everybody and it's her job to not do that.

This is the real world, nice or not she should be told what she did wrong so she can fix up on her mistakes.

"Haha, my managering'ness comes out in this convo"

If out of contract you can change up or down in spend free of charge

Josheh writes...

This is the real world, nice or not she should be told what she did wrong so she can fix up on her mistakes.

Which is why, after each call placed to the helpdesk, you can go into the members area and fill out a feedback form for that staff member, which will get reviewed by her area manager/manager/managing director/ceo (I have no idea who see's it thats why I listed heaps of options!)