Know your ISP.

User #12073   147 posts
Forum Regular

Mysoul's mail server has been unresponsive (and/or returning errors) since at least early this morning. Maybe they have sacked their mail server tech along with everyone else. Surely a competent company could fix a mail server within 12 hours... Oh I forgot... we are talking about Mysoul...

posted 2008-Sep-2, 4pm AEST
edited 2008-Sep-2, 4pm AEST
User #224564   28 posts
ISP Representative

schlong writes...

Mysoul's mail server has been unresponsive (and/or returning errors) since at least early this morning.

What is the exact error message? Have you tried accessing your email via Webmail?

Email us at to look at it.

Regards,
Roland

posted 2008-Sep-2, 5pm AEST
User #12073   147 posts
Forum Regular

Roland L writes...

What is the exact error message? Have you tried accessing your email via Webmail?

The POP3 error is "The operation timed out waiting for a response from the POP server".

Yes of course I have tried webmail. The error it's returning is "ERROR: Connection dropped by IMAP server."

Per my original post the server is unresponsive and/or returning errors.

posted 2008-Sep-2, 5pm AEST
edited 2008-Sep-2, 5pm AEST
User #52852   365 posts
Forum Regular

yes mine isn't working either.

Windows mail just sits "Checking mail". I then get a dialogue box that says "Your pop3 server has not responded in 60 seconds. Do you want to wait?"

Cancel out and a message comes up Account: 'pop3.mysoul.com.au', Server: 'pop3.mysoul.com.au', Protocol: POP3, Port: 110, Secure(SSL): No, Error Number: 0x800CCC19

Webmail isn't working either:

ERROR
Unknown user or password incorrect.
Go to the login page

posted 2008-Sep-2, 5pm AEST
Hosted by
WebCentral Australia
Big numbers
976,364 threads
17,211,871 posts
2,009,424 whims sent
3,082 wiki topics
236 ISPs listed
8,134 broadband plans
824 modems & routers
40,609 features filled