Whirlpool

Hello

On Sunday my internet MySoul ADSL2 dropped off (Router said AUTH_FAIL), I called MySoul (30min wait) and they said I was disconnected due to non payment. I had direct Debit setup but it had failed for a few months (invalid expiry date or invalid details????).

I had not received an email or phone call from MySoul during the 2 month period that the Direct Debit was setup (and failing) and no warning of a pending disconection!!!!!

I Updated my direct debit details and paid the ammount due over the phone. The rep said they woulod reconnect it same day (yesterday).

Today I still have not been reconnected and I am still getting AUTH_FAIL.

Can any MySoul rep please assist me with my problem as I cant call in Work hours and need my connection back up.

Account name "fearby".

WHIM'ed "Rodolfo T" my details.

Hi,
I know its no help to you, but I had this exact same problem over the last couple of days. I got it sorted over the phone (after about an hour) and was reconnected within a couple of hours.

I have no idea how Soul could have invalid details for my direct debit as I had been paying with the same details for at least a year. They couldn't explain it either.

I spoke to MySoul yesterday and they said I would be back online in hours but 24 hours and counting now.

Any MySoul Reps around today?

FearTec writes...

I spoke to MySoul yesterday and they said I would be back online in hours but 24 hours and counting now.

Please email your details to wpenquiry@bdigital.com.au to further investigate the issue.

Regards,
Roland