Whirlpool

Today I sent an email to Amcom support requesting a new external IP address. I was happy to pay for it to happen and I have my reasons for requesting this change.

The email I got back was:
**start email**
No, we do not switch IP addresses on request.
**end email**

I know for a fact that Amcom have changed IP address's for companies that I have been at (because of DOS attacks) I asked how I can change my IP address once again.

I get this emailed to:

**start email**
You can’t, we do not switch IP addresses for customers.
**end email**

So...what the....
I know how hard it is to change IP address so dont kid ya self. I *was* prepaired to pay for the change or even upgrade to a new plan.

Now I am cancelling my account and moving to iiNet. I know Amcom dont give a stuff, but expect my service cancellation form to be coming through in the next few days.

newuser1234 writes...

Today I sent an email to Amcom support requesting a new external IP address. I was happy to pay for it to happen and I have my reasons for requesting this change.

Did you explain to them the reasons or just ask for an IP change?

Kels writes...

Did you explain to them the reasons or just ask for an IP change?

Would it have made a difference? Surely if a customer is willing to pay to have their address changed say $25 (i would have paid more if offered) for an administration fee, and then the tech guy goes clicky click, bang new IP address its worth it for Amcom to offer this service.

They could have made $25 for about 2 minutes work. Its probably cost them more than that now with their level 1 drone answering the two emails and reading my 3rd email which they never bothered to answer.

But to answer your question no I didn't tell them my reason. I don't see why I should have to. I'm requesting a service, willing to pay pretty much what ever they asked for (within reason of course) and their level drone just says "nope not going to happen".

newuser1234 writes...

Would it have made a difference?

Always did for me. A reasonable request and I would change IP's. It allows the system admin, an idea as to the time before they can release the IP back in the pool to be used. Flame war – 3 days. Messy Divorce – 10 days .

I don't see why I should have to. I'm requesting a service, willing to pay pretty much what ever they asked for (within reason of course)

But not as simple as just changing the IP address. As the system could be built around static IPs, the moment you change it the traffic records can disappear.
Sure its a 2 second job to change the IP but what about the other systems around it.

Kels: While you make valid points I still dont see why it cant be done. You said other parts of the system might break? What kind of ISP doesn't automate things these days. You change one thing and then the "system" changes everything else for you. Every business has automation....

My reasons are different but the level one drone didn't even ask why. It was a flat out "no". I know Amcom can and do change peoples IP address and you just said they did your self. All I wanted to know is how can I do it.

Its no big deal, just means I have to live without internet for a couple of weeks while iiNet provision my naked dsl. So really two good things have come out of this, 1) I get rid of Telstra and 2) I get rid of Amcom :)

newuser1234 writes...

kind of ISP doesn't automate things these days.

Its a case of deciding whats important from a coding point of point ie 200 man hours to fix the usertool box or 200 hours to allow users to change IP's and track changes when we are running static IP's. I know which i would choose as a manager.

My reasons are different but the level one drone didn't even ask why. It was a flat out "no". I know Amcom can and do change peoples IP address and you just said they did your self. All I wanted to know is how can I do it.

Thats because you decided to just sit still with the level one support drone. You should has asked to speak to his manager or a level 2 type person and explain the reasons to them. I agree that you dont have to tell a level 1 person all the reasons.

I get rid of Telstra

You cant get rid of telstra yet. They still have to service the copper, but we live in hope

So... you're changing ISPs because they won't your IP address.

You didn't provide a reason for the request, either?

About the only reason I can think of for you wanting to change your IP address is because you've poisoned it somehow, by getting it blacklisted or banned.

No, seriously. Any other reason I can think of totally doesn't require a new IP address. DDoS? What did you do to cause a DDoS? DDoS's don't just happen randomly.

In that case, if Amnet switches your address, you get a shiny new one, and what are they going to do with the poisoned one? Let it sit there? They don't have stacks and stacks of free addresses just laying around waiting for people to poison them.

And, as pointed out earlier, what if it's not particularly easy to change their IP address? And won't do so without a really, really good reason? And you never said the reason, I bet you just went "Can I change my IP lol k thx" and then, when Amnet said "no", you went whinging on Whirlpool about it?

lightguard writes...

So... you're changing ISPs because they won't your IP address.

Damn straight. Amcom doesnt want to help me, so stuff it I will change to a company that will support my needs. Eftel, Westnet, iiNet will be my choice (in that order).

About the only reason I can think of for you wanting to change your IP address is because you've poisoned it somehow, by getting it blacklisted or banned.

No, seriously. Any other reason I can think of totally doesn't require a new IP address. DDoS? What did you do to cause a DDoS? DDoS's don't just happen randomly.

I said I have *my* reasons for wanting this change. I dont have to tell anyone about it. If the level 1 drone offered to refer me to his manager (or level 2 drone) I would have been happy to them the issue. Instead I got a "no we dont and never will" answer. I'd be happy to forward you the email if would like to see it. You seem to think you have some idea of what has happened...

And, as pointed out earlier, what if it's not particularly easy to change their IP address? And won't do so without a really, really good reason? And you never said the reason, I bet you just went "Can I change my IP lol k thx" and then, when Amnet said "no", you went whinging on Whirlpool about it?

I find it fairly interesting that an ISP cant reissue wan IP address's "easily". To me easily would be 30 minutes work and in another thread, another Amcom rep said they would change IP address. So its obviously not *that* hard. I did say that I would be happy to pay for it.

As I have previously said (and Kels agreed with me) I dont have to tell the level one drone anything. If I was offered to speak to his manager I wouldnt have an issue explaining the situation. So dont go on with your lol, kthx wtfbbq" crap with me. I have been around a long time, I know how this industry works.

I am simply here because someone at my work place said "go and have a look at whirlpool I bet they can help". Obviously you have no idea, and the amcom reps dont want to know about it.

Ill take my business elsewhere thankyou.

omgwtfbbq...lol...kthxbye

newuser1234 writes...

I said I have *my* reasons for wanting this change.

Probably got banned from a website.

cant reissue wan IP address's "easily".

They can, but as Kelly said, other parts of the system may rely on the IP address so it's not as easy as you would think.

If I was offered to speak to his manager

You could have asked.

When you order something at a restaurant, after you have chosen your meal, do you expect the waiter to say: "What about the lobster? Or the chicken? Or the..." etc?

Amcom doesnt want to help me

They'd love to help. But they can't.

so stuff it I will change to a company that will support my needs.

Or you could just leave and sign up again. That would work...

Anyway, "your needs" are just getting un-banned from a website – you got banned for a reason.

Obviously you have no idea

We have ideas, they just don't follow your train of "logic"

and the amcom reps dont want to know about it

They want to help, but are unable.

Ill take my business elsewhere thankyou.

kthxbaiwtfbbq

and nothing of value was lost

newuser1234 writes...

Ill take my business elsewhere thankyou.

ok fine by me! more interwebs for the rest of us

and as like many people before me..

K thx bai

and p.s. maybe next time use the phone, the support people there are indeed Helpful just don't expect to get the same kind of phone support from an iinet L1 drone

kiplinght writes...

Anyway, "your needs" are just getting un-banned from a website – you got banned for a reason.

Stop surmising. I didnt get banned from a web site.

Why does everyone keep saying "amcom cant help" when two amcom reps have already said "yep we change wan ip's if we want too"

Masquerading IP address's isnt really that hard....which means if I can do that I could continue to use this so called web site I am banned from.

Why would I leave an service provider that isnt providing the service I require, only to have to rejoin them! Im not that stupid...

newuser1234 writes...

Why does everyone keep saying "amcom cant help"

Quite clearly you are asking for something that is outside the scope of the contract you entered into with Amcom. You get a fixed IP address for free, there is no mention about giving it back or changing it (from memory).

Give support a call to discuss what you want and why. Try to be reasonable even when things take longer than you would hope. It is an unusual request so best you have a good reason if you want this to work out.

newuser1234 writes...

As I have previously said (and Kels agreed with me) I dont have to tell the level one drone anything.

Actually, he said you didn't have to tell them *everything*.

Kels writes...

I agree that you dont have to tell a level 1 person all the reasons.

That means that you should probably tell them *something*.

What's the big deal, anyway? You got blacklisted, DDoSed, being harassed by the asian mafia over IRC, man it up and admit the reasons. You're practically anonymous, this is the internet. The fact that you're being so damn secretive is just making us *more* suspicious.

newuser1234 writes...

Stop surmising. I didnt get banned from a web site.

Well, it's not like we have anything to go on, speculation is the game here.

Why does everyone keep saying "amcom cant help" when two amcom reps have already said "yep we change wan ip's if we want too"

Two? I only see one *ex-rep* here.

Also, I don't think you know as much as you think you know. My guess is that it's not particularly easy to do, and it's not just *database* *account* *IP address field* *change*.

newuser1234 writes...

Stop surmising. I didnt get banned from a web site.

Why does everyone keep saying "amcom cant help" when two amcom reps have already said "yep we change wan ip's if we want too"

When there's a valid reason to do so.
Kelly's 100% correct though, there's other rammifications when changing the IP address on a customers connection.

You have no idea the amount of people who request this because they've been banned from some stupid facebook game or something along those lines. You didn't give a valid reason for requesting the change, so the request was denied. Simple as that.

Given your aprehention from telling us why it is you want the IP address changed, I can only assume that it's for an afformentioned stupid reason.

lightguard writes...

Two? I only see one *ex-rep* here.

And how the mighty have fallen. :)

Shorty writes...

Given your aprehention from telling us why it is you want the IP address changed, I can only assume that it's for an afformentioned stupid reason.

Sending stupid emails to an ex gf/wife is my guess.

Kels writes...

Sending stupid emails to an ex gf/wife is my guess.

lol

---

unknownuser1232 writes...

the person who sent the op the email from Amnet was Chris, OP ask to speak with lvl 2

hmm... so you work at amcom do ya. me suspects you wern't allowed to do that being some "unknownuser". why would the Op trust someone like you to tell him on who to speak too?, besides me suspects you no more than that of a Lvl 1 yourself? and that you are really not supposed to give out information like that to a public forum without your head rolling on to the floor first.

unknownuser1232 writes...

the person who sent the op the email from Amnet was Chris, OP ask to speak with lvl 2

Stop pretending you work for Amcom/Amnet....

CyberCrash writes...

hmm... so you work at amcom do ya. me suspects you wern't allowed to do that being some "unknownuser". why would the Op trust someone like you to tell him on who to speak too?, besides me suspects you no more than that of a Lvl 1 yourself? and that you are really not supposed to give out information like that to a public forum without your head rolling on to the floor first.

Great to know that the people that have our credit card numbers, our address, phone numbers and everything else can appear on whirlpool as an "unknown user". If it was an Amnet rep I wouldnt really care. See'ing as its an "unknown user" that seems to know about my emails to Amcom support I am a little worried.

Good to know they have trustworthy people on their help desk.....

Mods: Could you please close this thread. Its going no where and I have already made up my mind what I am doing. This thread wasnt meant to flame or bad mouth anyone. What has happened is a personal problem. It has nothing to do with being banned from a web site, or bad emails to a g/f or ex wife. I was simply asking for a change, and I was prepaired to pay for it. I didnt want it for nothing. Everyone keeps saying how hard it is to do (I dont believe it is that hard, I have seem Amcom change IP address within minutes on a business account and then also change the MX records). If it was going to cost them money I was happy to pay. That is the part that everyone seems to be ignoring.

newuser1234 writes...

That is the part that everyone seems to be ignoring.

Oh.. We didnt ignore it :). And I thought it was answered reasonably. But its more fun to guess at the reasons for the change.