Whirlpool

Hi all,
anyone else having problems sending emails out?
I went to the aanet website and to the forums as we are directed to do and got this message:
Server currently offline
The web server hosting the web page you have requested is currently experiencing problems. The problem is being looked at, and will be resolved as quickly as possible. We appreciate your patience while we get the server back online.

I am waiting for an email and decided to send some out while I am waiting – they are still in my inbox -

I am not gettting an error message it stays there trying to send it

I am using smtp.aanet.com.au

I am using outlook

I am in the Central Coast

Siggy in Kariong writes...

anyone else having problems sending emails out?

Yep, same in Melbourne... Operation timed out!

As you say, yet again!

The forum is ok in Melb, but down in NSW at least too. Must be some issues that are being looked at according to the msg.

Siggy in Kariong writes...

I am using smtp.aanet.com.au

Hmmm, thats funny, I just only use mail.aanet.com.au

that does me, try it and see how ya go~!

Same here, Mid-North Coast NSW. I use mail.aanet.net.au. I am trying to send two urgent messages, but getting the message -

"The connection to the server has failed. Account: 'mail.aanet.net.au', Server: 'mail.aanet.net.au', Protocol: SMTP,....."

Mine isn't working either (Melbourne).

Just tried sending an email. It's now stuck in the outbox.

Same here in Tassie no mail out

Yes, I sent out an email 6.55PM and it was OK, now it times out. I'm in Sydney.

Just tried it again. It worked this time. Everybody else OK too?

EDIT: Hmm. The test message I sent to another email address hasn't arrived. Not encouraging.

UPDATE – Mail works here now.

OK here!

update – yep is working again – BUT – why the failure again with the email – I thought they had just upgraded everything – new redundancy new servers new everything – same old crap

Actually.... there is no need to suffer using aaNet email. Just set yourself up with Gmail and all your worries will be behind you, especially when you change to another ISP provider and you are unable to take your email address with you. There is no need and no point in using your ISP's email, especially aaNet where there are often trouble for users.

Anyone having problems sending mail out from Vic today?

No problems receiving. Just cant send any out!!!

There are no problems as far as i can see.

Jason

XVIII.IV.MMIV writes...

Actually.... there is no need to suffer using aaNet email.

There are some uses where an ISP email will be beneficial. A number of web forums/communities will not allow web based email signups. However using gmail with your own domain would be a work around to this.

http://lavabit.com They have free accounts and have been reliable for me.

Looks like its on a go slow again, it was terrible last night and this morning even the webmail is crap

Cheers

Z

zzapped writes...

and this morning even the webmail is crap

Yep, webmail not working for me AGAIN.

I thought the new cluster was supposed to make things better? >:(

Mine not working all last night and still not working this mourning!

The SMTP server is so touch and go this morning! FIX IT PLEASE!

Also no worky for me.

zhenjie! writes...

The SMTP server is so touch and go this morning!

The SMTP server seems fine here. POP3 is failing.

POP3 server also failing SW Victoria.
Started to go pearshaped sunday evening

Yup, here too in QLD goldcoast.

Timing out using MailWasher to connect to mail.aanet.com.au

Its now Wednesday morning and I cant access emails yet again.
I think I will do away with all of my Aanet email accounts and stick with Gmail.

Same here in Vic on webmail...AGAIN.
It's getting kinda boring...

Not working for me either, been touch and go for a couple of days. Any news?

(Mornington Peninsula, Vic)

thomo66 writes...

I think I will do away with all of my Aanet email accounts and stick with Gmail.

Who will benefit from that move?
You and aaNet.

Cheers,misi

misi8888 writes...

Who will benefit from that move?
You and aaNet.

This is perfectly true.
Opening a Gmail account or any other web based email seems to be a must when joining Aanet.
I have been with numerous other ISP's but Aanet have been the only one with constant email issues.
As with most ISP's you have to have an email address linked to your internet account, it just would be nice for a change if I could access that one email account without any drama's.

I can ping the mail server but no access to mail today. Was flaky but did work for the last couple of days. Now nothing.

Got some important mails there so I hope this can work and not delete all the mails as well.

Revs Per Min writes...

Got some important mails there so I hope this can work and not delete all the mails as well.

x2 – although I'm getting used to the comparatively loooong delays with aaNet email !

SMTP seems to be slow too...

The eftel server appears to be ok, which is strange because I thought the aanet address just fowarded to the eftel one anyway

email is working fine here in WA.

Not that i use aanet email , i have my own mail server hosted locally.

But i have done a test and it seems the aanet email server is working ok from WA

Siggy in Kariong writes...

Hi all,

anyone else having problems sending emails out?

Well I have not noticed sending Emails so much it is more receiving Emails. I have about 6 Email accounts and displaying the progress in Microsoft Outlook always shows that one address was not accessed .
However wait an hour or two and this time a different Email address will not be availble.

If you want a particular Email address incoming try webb mail.

May even work with outgoing mail?.

The question is why is it still Broken?

John

Has come back to ok again tonight.

A aanet REP's reply would be good as to what was happening with email.

KJ

thomo66 writes...

I have been with numerous other ISP's but Aanet have been the only one with constant email issues.

My last isp was useless with email.

Gmail account

Quick solution. Free too.

As with most ISP's you have to have an email address linked to your internet account, it just would be nice for a change if I could access that one email account without any drama's.

When I joined aanet I gave them my gmail address. Have had contact with them using it. No complaint, but I don't know if they're sending me stuff on their own system. I never look – didn't think I needed to.

Not working, please fix ASAP ! i need to send important emails out.

VapeR writes...

Not working,

Same here.
AANET – PLEEEEASE GET YOUR ACT TOGETHER. Your email service is a joke :(

mail.eftel.com works for outgoing mail on SMTP, just use that

Webmail seems dead as well.

Welcome to another email issue.. wonder what will be the cause this time.

gggrr

down again....this is almost coming to a week of disruptions!!

It has become somewhat embarrassing to me because I have recommended a number of customers of mine to sign up with aanet over the past year.

I think I read something idiotic by a rep of aanet back a while that said something along the lines of "we dont consider mail to be an issue its a freebie thrown in" – oh brother did he have his head in the sand.

Many of my customers sign up just so they can use ONLY Email – it has become such an important method of communication these days, in my work NOTHING comes in the front door anymore in the form of paperwork – it is sent by Internet either in the form of invoices, accounts and all those types of items.

Its now becoming a daily grind to try to get emails in and out with speed and expedience – aanet, wake up and fix the problem its not that hard.

I am really getting sick to death of this Email issue with AANET, fix the bloody thing properly, I could put up with once a month but not every bloody day.

FIX IT

Whats the situation Aanet, why are we experiencing these issues again ?

Cheers

Z

aanet's email sucks, Im still having problems too :(

Aanet you are a great isp.....but your email really sucks BIG TIME.

If you are happy with your broadband then an alternative is to use a free email service.

If you choose gmail/yahoo.com.au/hotmail/lavabit.com or another free (or paid if that is your preference) email provider then do it now and rid yourself of ISP email. In truth there is no need to change ISP if you are otherwise happy with their service.... I myself use a free account with http://lavabit.com and have had no problems.

yep mine down here in SA again, I know I have emails waiting to be received, like online birthday cards

I've been setting up a new PC thinking that I'd done something wrong because I couldn't get the bloody email working.

Hope they can sort this ongoing problem out soon.

Yep Down again in Tassie whats the problem this time??

As per the aaNet forums, where are the aaNet reps now? We never have a response from them in regard to the multiple email problems that have occurred even in the 6 short weeks I've been with them.

Tim

Get it right aanet after the last upgrade you have no more excuses.

And why are people so ignorant as to why people would want to use an isp email rather than hotmail/gmail etc. If you are a business user not only are those emailos unacceptable and unprofessional, a lot of the time they would not even get through to a company as they are blocked.

So yes it is an ESSENTIAL part of services from the ISP.

Where are the reps?

KJ

Count me in as another person who can't access their e-mail. I haven't been able to check my e-mail for over 3 hours now. Clearly, there is a problem.

oh, ffs.

aanet: you guys really SUCK!!!!

How hard is it to fix an email server problem??

I've had problems with my emails for 5 days now and tonight I can't get into my emails at all. I keep getting the same damn message over and over and over again. "The connection to server has failed. Account 'mail.netcall.com.au' Server mail.netcall.com.au Protocol POP3, Port 110 Secure (SSL) No, Socket Error 10060, Error number 0x800CCOE"

Can anybody out there recommend a decent ISP?

I've had an absolute gutful of aanet and there is no way in hell I'd recommend them to anyone else.

KingJim writes...

And why are people so ignorant as to why people would want to use an isp email rather than hotmail/gmail etc.

Sorry mate, I am merely offering you an alternative.

KingJim writes...

If you are a business user not only are those emailos unacceptable and unprofessional, a lot of the time they would not even get through to a company as they are blocked.

I doubt you had ever heard of lavabit before I posted it :) As for being blocked, you'll find that ISP email is blocked on black lists far more often than a dedicated email provider.

Well, the same, cant check some mail boxes.

Been like this off and on for a couple of days now or since my last post.

I think there has been some SPAM attack.

Why do I think this? well my billion router check email feature said there was over a million emails in one of my accounts.

Perhaps the mail server has a nasty virus, but either way something is up.

So theres an abvious email issue, no response for several hours here, no response except an unofficial notice that there is a problem on Aanet's own forums and in either case, not so much as an basic explanation as to the cause of the issues..........WTF is going on Aanet, this is poor service, poor feedback and just simply not good enough.
Email is an integral part of the service that you supply and that we, as end users, pay for, why has this been such a long standing issue, how about some sort of explanation here guys

Cheers

Z

just received my emails, maybe everything is fine again

zone writes...

... there was over a million emails in one of my accounts.

Ah, so it's all your fault. I think if I were in your shoes I'd own an ex-ridgeback as well. :P

No email today, the servers gone away
My email stands for lorn, a symbol of the dawn
No email today, it seems a common sight
But people passing by don't know the reason why

How could they know just what this message means
The end of my emails, the end of all my dreams
How could they know the palace there had been
Behind the door where my emails reigned as queen

No email today, it wasn't always so
The company was gay, got emails night and day

:D

not have a single issue with aanet email here * perth *

i also run my own mail server so no real drama if aanet email does not work , but no problems with a few test's ive done over the last few days with my aanet email account

Le Dude writes...

No email today, the servers gone away

Thanks for that Le Herman, you can get back to your cave now :)

Still issues down here in Vic. I don't know if this happened to anyone else but it seemed to have wiped my details of my email acct at one stage and I had to go back in and reset my password. Perhaps that was user error, but I dont think so.

I dont use my aanet email very much but I do use it, and it's a shame that it's not working.

Its the few niggling issues like this that have stopped me from recommending aanet to family and friends. Other than that, they're good value.

Wampus writes...

Still issues down here in Vic.

Same here using webmail in Vic.

If we paid our monthly accounts with the same regularity that aanet provide a working email service then little money would be changing hands. >:(

Still a problem here (Melb outer east).

Also, I just tried to ring AANET (9.15am) and was met with, "Please call back during office hours."

Something is wrong somewhere.

MelbAust writes...

Also, I just tried to ring AANET (9.15am) and was met with, "Please call back during office hours."

The open at 9.30AM EST...

http://www.aanet.com.au/fault_contact.html

Available Monday to Friday between 7:30am – 4:30pm (WA Local Time)

Also down in Melbourne again this morning.
I do use gmail which works so well, but I use aanet mail box for private stuff I don't really need gmail to scan. Come on guys... shoot the thing and put in a new server or something.

Revs Per Min writes...

shoot the thing and put in a new server or something.

It was recently upgraded to a new cluster...

Lee Adama writes...

It was recently upgraded to a new cluster...

LOL!! Then put the old working one back. And shoot the person who put the new cluster in.
This is becoming like Bigpond... and even they haven't had a major email crash in like the last year or so.
Interesting I didn't know so many people were having issues with ISP email. I must admit since moving it all to gmail, and just using aanet for those registrations to things that I need to cancel and escape from in the future, everything has been been good.

Revs Per Min writes...

Then put the old working one back. And shoot the person who put the new cluster in.

LOL, the old one was worse!

If ran my IT systems like this I would probably loose my job. Makes me wonder how aanet allow this debacle to continue.

Revs Per Min writes...

LOL!! Then put the old working one back.

It didn't work properly ...

And shoot the person who put the new cluster in.

No-no-no... he just followed orders.
Rather force the one, who came up with the idea to put it in, to use it.

Cheers,misi

So has anyone seen anything that remotely resembles an explanation for this from Aanet ?

Cheers

Z

god this is a joke -emails won't send-can't access webmail??

EthanK writes...

emails won't send

To fix this, change your SMTP settings to mail.eftel.com and leave them there permanently. That's what I've done and haven't had trouble for ages. The aaNet server relays through there anyway

..Geoff.. writes...

To fix this, change your SMTP settings to mail.eftel.com and leave them there permanently.

And for webmail....?

Lee Adama writes...

And for webmail....?

Don't have an answer for everything... apart from don't use it :(

EthanK writes...

god this is a joke -emails won't send-can't access webmail??

You can actually, but it will be very slow.

Open your browser and go to http://mail.aanet.com.au/

and then individually check the account. It is like doing everything in slow motion but I have been able to check one particular needed to see email.

Hope that helps~!

And yes, this is driving me nuts and is Frustrating as all hell~!

Thats interesting

Do you use mail.eftel.com for both POP3 and SMTP?

Does this mean aanet mailbox is bypassed completely?

KJB writes...

Do you use mail.eftel.com for both POP3 and SMTP?

No, I run my own mail server for incoming – so I only rely on the ISP for outgoing

zzapped writes...

So has anyone seen anything that remotely resembles an explanation for this from Aanet ?

I understand that we have suffered a hardware failure, and that the failover machines are insufficiently specified so that this has caused load issues.

So it appears that there has been a hardware failure and a management failure. We apologise for both – but most emphatically for the latter.

Sincerely,
John Lane.

Thankyou John for something (news) we already know they are stuffed,but how long is a piece of string when are the email servers back up again????????????????????????????

I sent this to the aaNet forum about 30 minutes ago.
However, it seems service and difficulties are being redirected to this forum so I ask again.

Due to the fact that the email server is not responding correctly, I logged into my email addresses ( primary and secondary ) via webmail.
My primary email address shows 154 emails stored on the server since 1st May, 2008.
My secondary email address shows 36 messages stored since 1st May, 2008.

I deleted all the secondary email messages up to today.
My primary webmail disconnected after a while and before I could start to delete messages.

I checked my email settings. Running Evolution on Ubuntu 7.10 with latest updates.
Evolution is set to "Store messages on the server" and "Delete after 14 days", email is connecting to "mail.aanet.com.au".

My primary email messages are still stored on the server since 1st May, 2008.
Could this be a problem with Evolution, or could this be a problem with the mail server ???

regards

No mail for me either :( (Sydney)

awoke this morn with no e-mail YET again,
also there wasn't enough milk for MY coffee

sheesh aanet could you PLEASE fix your e-mail issues
and bloody stay out of my fridge

Thanks for the response.
Nil, zero, nix response on the recommended forum (aaNet) for difficulties and faults, yet.

Do you think this is an Evolution problem or the aaNet email server problem ??
Is your email set up to store on the server and delete messages after a certain time ??

regards

John Lane writes...

We apologise for both

Cheers for the info John, appreciated

this is utter crap!!!!! I use aanet webmail when i'm offsite to do buisness with, when it doesn't work, I cannot get paid.

I want to be re-imbursed for the outage, as I'm paying for a service that aanet is not delivering.

Whaaaoooooo there Me arty!

You are dealing with a company. You are a source of income for them.

NOTHING MORE!

Them give you money? HA! This is earth, not heaven.

As for the information on the forum about this email rubbish system (YOU ARE PAYING FOR) – just crap. nothing more.

(Of course they will argue the point – defensively)

Moocow writes...

I want to be re-imbursed for the outage, as I'm paying for a service that aanet is not delivering.

You're paying for the Internet service, the email is a free add-on:

http://www.aanet.com.au/index.html

15 free email addresses with every account.

Also:

http://www.aanet.com.au/sfoa.html

3.4 We do not warrant that the service will be provided on an uninterrupted or fault-free basis.

qtr pounder writes...

You're paying for the Internet service, the email is a free add-on

You should expect the email service to work. I expect the email service to work.

Regards,
John Lane.

Hi John.

In accordance with the spirit of the aaNet forum ( a self help forum for members and others ) I am hoping that the information I have supplied in my post above may shed some light on the present dilemma.

regards

John Lane writes...

You should expect the email service to work. I expect the email service to work.

Well it does work – occasionally...

Any ETA of it working again?

Thanks

angryofmayfair writes...

Well it does work – occasionally...

I am told that it works now – but that performance is degraded. In any case, we agree that it is totally unacceptable.

Any ETA of it working again?

Tonight some time.

Regards,
John Lane.

As you can see John there are a lot of people visibly upset by this debacle. The last time there was large delays we were told that you were waiting on a part. When the part finally came it was the wrong one. The cluster was finally installed and now it has fallen over with an inadequate reduncancy in place.

If you are admitting a management failure does that mean your tech guys wanted more equipment and you failed to purchase it? Or does it mean that your technical support is inadequate and you are in damage control. Email is a huge area and deserves to be run by a specialist.

It is good of you as GM to come and give some information to your customers. Yet this discontent has been brewing and growing stronger for some time now. I would suggest there is also an issue of Communication here also. What level of perceived need is there at aanet needing to communicate reliably to its customers. You have a Forum that provided very little information whilst the users here at Whirlpool were screaming for answers.

I hope to see this situation improve as I enjoy aanet is my provider but am disappointed with the email...and the communication. I have clients I would like to refer to you but must hesitate due to these issues.

Kind Regards,

James Ising

Yep,
Mail down yesterday and most of today,
Melbourne, St Kilda.
It's been on and off for a few weeks now it's just off.

Hmmmmmm

Macbec writes...

It's been on and off for a few weeks now it's just off.

Some may say it's 'not on' :D

At least 2 hours ago, I could access 1 of my email accounts, now it's zilch, zip, none :-(

Tonight some time.
Regards,
John Lane.

Thanks John,

At least some information to a possible ETA is appreciated~!

Well still no email connection in melb – not happy. Slowwwlllly got into webmail tonight finally after trying all day only to see I had no emails, thankgod! ...that has kept me just unhappy:)

Email down here in Canberra too – experienced it last night and still no emails now...
p.s. (edited to add:) I have locked my fridge just in case they take my milk too.......

KingJim writes...

And why are people so ignorant as to why people would want to use an isp email rather than hotmail/gmail etc. If you are a business user not only are those emailos unacceptable and unprofessional, a lot of the time they would not even get through to a company as they are blocked.

Not ignorant, just means that the companies who block my gmail won't receive it. Their problem.

I could send a snailmail instead if I knew which colour stamps they require on the envelope.

John Lane writes...

So it appears that there has been a hardware failure and a management failure. We apologise for both – but most emphatically for the latter

Thanks for the update on this issue John, I look forward to our email being 'back on the air' again. We are encouraged to use the aanet forum for 'first port of call', just the information we find here and I'm very disappointed that it is so scarse of any detail. The same applies to the Qld DNS problem of last weekend. So while you are looking at "management failures", I would very much appreciate the aanet forum working again as designed.

Mail send/receive has been sketchy for the last week and a bit and has been terrible for the last 2 days.......good service aanet!

sigh......aanet email has been a black mark issue since 2004....(and probably before... since I joined)....sigh...at least they are consistent.

EthanK writes...

Slowwwlllly got into webmail tonight finally after trying all day only to see I had no emails, thankgod

Sorry to be the bearer of bad news .. but I sent myself a test message from gmail over 3 hours ago and it's not there on the aanet webmail page as yet .. sorry!!

It's not everyday that a company admits that they are at fault as John has done. Just wait it out everyone – it's not really the end of the world. The service from AANet is usually very good for a discount ISP. I was with Exetel for sometime and if you want to experience poor service, they were the king of it.

Just my 2c worth...

Well here it is now friday evening. I first posted on wednesday when I had been without the email service for 2 days. I am still unable to check my emails through outlook express but I did finally manage to check them via webmail.
With the DNS, Proxy and email troubles I am beginning to wonder if a made the right choice with Aanet...
Oh well, time will tell.

C'mon aaNET dudes. I'm waiting for an email from my new Nigerian mate – we's gonna get some hidden millions but you're lettin' me down :-P

thomo66 writes...

am beginning to wonder if a made the right choice with Aanet...

Well, we have some very senior people staying in the office tonight sorting things out, so at least you have our commitment.

Regards,
John Lane.

I am concerned that the aanet forums and help desk are inaccessible. Especially when the aanet forum requires a working email address in order to register. I have only joined aanet in the past few weeks and have experienced more days where email doesn't work than when it does. Is this the norm? Very concerned, contracted customer. aanet also seem to be unwiling to be contacted, unless of course it is by email, which doesn't work! What will happen to the emails that I thought were sent successfully? Will they make it to destination?

zelmar writes...

What will happen to the emails that I thought were sent successfully? Will they make it to destination?

I believe they will. The email is queued and is it the length of the queue that is the problem (spam never rests and it all has to be processed as well).

That sounds promising. Thanks for offering some light at the end of the tunnel. :)

John Lane writes...

...thomo66 writes...Well, we have some very senior people staying in the office tonight sorting things out, so at least you have our commitment.
Regards,
John Lane.

Once again,

Thanks John, email now seems to be working fine and fast as ever.

Guys and gals, stuff happens, in fact, it happens everywhere else too.

How often? well, usually when it does we put up with it and if it happens again we get very upset and our feeling attenuates which is normal.

Lets at least acknowledge both the communication and effort here to keeping customers happy, I know I am (again), so CHEERS~!

zone writes...

Lets at least acknowledge both the communication and effort here to keeping customers happy

You're kidding right? More like acknowledge the lack of communication until yesterday.

mail was up some time this morning.... but...is now down again :{

zone writes...

Thanks John, email now seems to be working fine and fast as ever.

Not for me it aint.

brokenback writes...

mail was up some time this morning.... but...is now down again :{

It is due to load – early this morning not many people were attempting to use it.

Jason

It's now Saturday morning and my emails STILL don't bleeding work!!!
I get that same damn message I've been getting for days. and days and days....

I've had enough. As soon as my subscription runs out next month I'm getting the hell out of aanet. I'm paying good money for a service they just are NOT providing. And that is NOT acceptable.

To anyone considering changing to aanet as a service provider....... DON'T!!!!

It is working again for me in Melbourne. Albeit a bit slow. Still it isn't timing out.

I still find overall their plans more than reasonable. Actually the service has been more reliable of late except for this email glitch. I deliberately moved to gmail as primary email after the hassle of swapping ISP's. Simply forwarding mails to current mail box or directly accessing them via gmail. That make a cheap ISP overall not too much hassle.

I got a few e-mails early this morning. But service is gone again! I'm a new customer, signed up for 12 months. Feeling very anxious. Wishing I had used a different provider. Why do aanet seem keen to pat themselves on the back when we still have poor service. I will give credit, when credit is due. No sooner.

the thing i find difficult to comprehend is that aaNet are able to provide a rock solid stable connection with sound uptime with every server EXCEPT the mail server. It consistantly has some form of failure and cannot cope with load... this is my only gripe with aaNet

John Lane writes...

Well, we have some very senior people staying in the office tonight sorting things out, so at least you have our commitment.

Regards,
John Lane.

I thankyou for your comments John and by your commitment to us, your customers, which is shown by the time of your response to my post (10.46pm).
A little effort does go along way...
Cheers
thomo

Edit.. Email still isn't working via outlook express. Webmail works fine...

Well just tried again for the email 2.18pm today and guess what !!!!!!!!
I dont need to explain do I.

Last night it worked I got half my messages off before it timed out and that was that.

Gee this could go on for weeks !! I wonder. If it was'nt for their rock solid connection and discount at night I would be outta here....

I managed to get all of my email an hour or so ago but now it's down again.

This has turned from a major annoyance into a complete farce.

Working up here in North Qld at last

Oh god this is so ANNOYING!!!!!

I was able to download some messages a couple of hours ago, but now.... NOTHING. Nothing, nada, zip can't get into my emails at all. Getting that same error message I've been getting for days.
This is getting beyond frustrating.

Aanet I want a refund.
I want a refund for services NOT provided.

This email debacle has been going on for days and then there was the new mail replacement server debacle a month or so ago. It's not good enough. What the hell am I paying you money for???