Whirlpool

I'm not complaining (have a speaker and display phone), just shocked.

I have called the Westnet Accounts phone number and, as I post this, I have been waiting on hold for 25 minutes (haven't spoken to anyone yet).

There has always been a wait with the Accounts team but I can't recall it ever being this long before.

Hopefully this is just an isolated busy period and not a common occurrence these days.

Edit: 35 minutes total before someone answered.

meh.... when i was with Optus i was on hold for over 2 hours once.. I have found westnet to be very very quick the few times i have called them.

Probably just an isolated busy time as you mentioned.

Hmm, seems you got unlucky...got through just then in just under 4 minutes

If you do find you are having to wait ages, you should just leave a message on the call back feature, saves you having to wait.

Banks are worse, and at least you don't have to press a million numbers.

I have found them to answer my call's within 5 minutes usually instant most of the time.

duckie xue writes...

Banks are worse

Not sure which bank you are with, but with ANZ, Westpac and Bankwest, they almost always answer the phone in under 3 minutes.

Bonezഠ writes...

Not sure which bank you are with, but with ANZ, Westpac and Bankwest, they almost always answer the phone in under 3 minutes.

My Mum works for the ANZ, thats why the wait times are so low :P

I don't know anyone who works for ANZ, so my hold times are the same as everyone elses. Not much.

Just called Westnet Supports Team and was not able to get contact with them. I was on hold for over 30mins.

Are there any issues?
Thanks,

Support are busy at the moment, if you keep trying you'll get through, eventually.

It might be worth waiting for a bit and then trying again.

Thanks for that Matt,

I have sent an email in so you guys can deal with it when you get a spare second..

Thanks,