Whirlpool

Netspace is pleased to announce the launch of new Home and SOHO plans.

These new plans are a major overhaul to our current plans including a mix of new Anytime quota plans, Midnight and 3am Peak/Off-Peak quota plans, offering significant quota increases and/or price reductions.

For full plans details see: http://www.netspace.net.au/broadband/

(Changes will commence at 3pm. Please allow 15-30 minutes for changes to be completed across all our systems)

Other changes include an increase in Customer Web Space from 10MB to 100MB, and the recent availability of Giganews as upstream provider for the Netspace News Group Service.

New plans are available immediately to new and existing customers and subject to normal plan change conditions.

Cheers,

Joe

My comment is not overly thrilled with the adsl1 offerings over all, i am still better off on the old grandfathered plans i am currently using

over all dissapointment

for those that do not like peak and off peak you will be thrilled to know many new plans do not have that anymore

now in regards to my position on adsl2+, i will review that later as currently adsl2+ is out of the question due to having to bundle and i refuse to bundle

big thumbs down from me joe

Ill have a look at adsl2 offerings and compare them in a while

Now to follow on from another thread which was closed with regard to adsl1 plans here is what the differences are and some comment

OLD:
256/64k
256 Starter# 300MB 300MB Bundled NA
Stand alone $29.95
256 / 20 20GB 10GB / 10GB Bundled $29.95
Stand alone $39.95

NEW:
256/64k
256 Starter# 500MB 500MB
Anytime Bundled $19.95
Stand alone $29.95
256 15 Anytime 15GB 15GB
Anytime Bundled $29.95
Stand alone $39.95

changes = increase quota on starter by 200 meg
changes = reduced quota by 5 gig on the 2nd plan & no peak/offpeak

• No price changes

OLD:
512k/128k
512 Lite 2GB 1GB / 1GB Bundled $29.95
Stand alone $39.95
512 Active 30GB 15GB / 15GB Bundled $39.95
Stand alone $49.95

NEW:
512k/128k
512 5 Anytime 5GB 5GB
Anytime Bundled $29.95
Stand alone $39.95
512 20 Anytime 20GB 20GB
Anytime Bundled $39.95
Stand alone $49.9

Changes = increase allocation by 3 gig on lite plan and no peak off peak
changes = decrease 10 gig on the active plan and no peak off peak

• No change to prices

personal comment big thumbs down on this speed no incentive at all i am still better off staying where i am with peak / off peak 50 gig so not really happy

OLD:
1500k/256k
1500 / 10 10GB 5GB / 5GB Bundled $39.95
Stand alone $49.95
1500 / 20 20GB 10GB / 10GB Bundled $54.95
Stand alone $64.95
1500 / 40 40GB 20GB / 20GB Bundled $69.95
Stand alone $79.95
1500 / 60 60GB 30GB / 30GB Bundled $99.95
Stand alone $109.95

NEW:
1500k/256k
1500 2 Anytime 2GB 2GB
Anytime Bundled $34.95
Stand alone $44.95
1500 8 Anytime 8GB 8GB
Anytime Bundled $39.95
Stand alone $49.95
1500 16 Anytime 16GB 16GB
Anytime Bundled $49.95
Stand alone $59.95
1500 50 50GB 25GB / 25GB
Off Peak Midnight to 7am Bundled $59.95
Stand alone $69.95
1500 120 ++ 120GB 30GB / 90GB
Off Peak 3am to 10am Bundled $74.95
Stand alone $84.95
1500 100 100GB 50GB / 50GB
Off Peak Midnight to 7am Bundled $99.95
Stand alone $109.95

Changes = mostly anytime usage introduced
changes = new odd off peak times for the 120 gig plan

OLD:
Up to 8000k/384k*
8000 / 10 10GB 5GB / 5GB Bundled $64.95
Stand alone $74.95
8000 / 30 30GB 15GB / 15GB Bundled $84.95
Stand alone $94.95
8000 / 60 60GB 30GB / 30GB Bundled $124.95
Stand alone $134.95

NEW:
Up to 8000k/384k*
8000 5 Anytime 5GB 5GB
Anytime Bundled $59.95
Stand alone $69.95
8000 15 Anytime 15GB 15GB
Anytime Bundled $69.95
Stand alone $79.95
8000 40 40GB 20GB / 20GB
Off Peak Midnight to 7am Bundled $79.95
Stand alone $89.95
8000 160 ++ 160GB 40GB / 120GB
Off Peak 3am to 10am Bundled $109.95
Stand alone $119.95
8000 120 120GB 60GB / 60GB Bundled $139.95
Stand alone $149.95

Changes = as will 1500 k plans removal of many peak off peak plans and replaces with anytime

to be fair however to those that do not like peak / off peak you folks will be thrilled by the offerings, with the biggest changes found in 1500

over all not thrilled by what i see, fortunately those on grandfathered plans (such as i am) can remain where they are, and hope in feb 2009 something better will come along

regards kj

Cant complain got an extra 6gig/month.

1500 16 16GB 8GB / 8GB
Off-Peak Midnight to 7am Bundled $39.95
Stand alone $49.95.

Also Joe, I am keen as mustard for ADSL 2+ at the Cranboure exchange. Is it on the cards? I can only get it from Telstra and their is no chance I'm going with them.

Regards.

I have to agree. I'm on the 512k 15+15 plan, and the equivalent in the new plan actually loses me 10GB quota for the same price.

It's tempting to move up to a 1500k plan, but still – $10 per month extra will triple my speed but effectively halve my quota. Decisions, decisions.

kummo writes...

Cant complain got an extra 6gig/month.

you will have to change to that plan you do realise ? its not automatic

For those interested in adsl2+ changes here they are:

OLD:

ADSL2+ Broadband Plans
HOME 2+ Starter# 500MB 500MB Bundled $9.95
Stand alone NA
HOME 2+ 4 4GB 2GB / 2GB Bundled $29.95
Stand alone $39.95
HOME 2+ 10 10GB 5GB / 5GB Bundled $39.95
Stand alone $49.95
HOME 2+ 20 20GB 10GB / 10GB Bundled $49.95
Stand alone $59.95
HOME 2+ 40 40GB 20GB / 20GB Bundled $69.95
Stand alone $79.95
HOME 2+ 60 60GB 30GB / 30GB Bundled $89.95
Stand alone $99.95

NEW:

ADSL2+ Broadband Plans
ADSL2+ Starter# 500MB 500MB Bundled $9.95
Stand alone NA
ADSL2+ 5 Anytime 5GB 5GB
Anytime Bundled $29.95
Stand alone $39.95
ADSL2+ 15 Anytime 15GB 15GB
Anytime Bundled $39.95
Stand alone $49.95
ADSL2+ 40 40GB 20GB / 20GB
Off Peak Midnight to 7am Bundled $49.95
Stand alone $59.95
ADSL2+ 160 ++ 160GB 40GB / 120GB
Off Peak 3am to 10am Bundled $79.95
Stand alone $89.95
ADSL2+ 120 120GB 60GB / 60GB
Off Peak Midnight to 7am Bundled $109.95
Stand alone $119.

Changes = 160 gig plan has an odd off peak / peak time frame
changes = additional anytime plans on small allocations

I also note this odd 3 am to 10 am off peak time frame is still 7 hours just like the old/current peak off peak time frame of midnite to 7 am

so i am curious why this is so

There seems a contradiction here or am I misreading it.

From "Most popular Plans'

1500 30 30GB 15GB / 15GB
Off-Peak Midnight to 7am $59.95
When bundled
with phone

From "All Residential Plans"

1500 30 30GB 15GB / 15GB
Off Peak Midnight to 7am Bundled $49.95
Stand alone $59.95

It needs to have whether it is $59.95 Bundled or Stand Alone in the 1500 30 plan.

The same contradiction is there for 1500 16 plan.

Why did half the 1.5 plans suddenly change from 1500 120 ++ and 1500 100 (like in kjaere's post) to 1500 100+ / 1500 80
Or is something wrong with my browser :/

What happens to current plans regarding quota, do we get upgraded automatically?
Upgrades to quota have been automatic in the past..

Kjaere writes...

you will have to change to that plan you do realise ? its not automatic

no dramas ill do it now. thanks for the heads up.

EDIT:
All done now. No dramas here.

Some errors in the 1500 plans were noticed and corrected at around 3.30pm after the contents had propagated across various systems.

Pls refresh you view of the plans.

http://www.netspace.net.au/broadband/

Apologies.

Cheers,

Joe

Frinky writes...

Or is something wrong with my browser :/

its part of their text browsers are fine

What happens to current plans regarding quota, do we get upgraded automatically?

asfaik you may have to actually change to the new plan if there is a change i think, joe may have to update us

Upgrades to quota have been automatic in the past..

usually that is the case, we need clarification on this

aha watch it folks # Excess usage applies to Starter Plans see Terms and Conditions for more details.
++ Only available on 24 month agreement terms

++ 24 month plan, no thanks very sneeky netspace ... bad move , if people like a plan they will stay there , no need to force people to 24 months.

nothing here has raised my confidence in netspace ... sorry but thats how i read these little things

Joe (Management) writes...

Some errors in the 1500 plans were noticed and corrected at around 3.30pm after the contents had propagated across various systems.

okie dokie, thought I was going mad :)

Kjaere writes...

personal comment big thumbs down

Another BIG thumbs down!!!

Joe (Management) writes...

Some errors in the 1500 plans were noticed and corrected at around 3.30pm after the contents had propagated across various systems.

Ah that's way better. Now I can move up to the 1500 plan with the same quota for only $10 more. Excellent. Thanks Joe!

Joe (Management) writes...

Some errors in the 1500 plans were noticed and corrected at around 3.30pm after the contents had propagated across various systems.

thanks joe

No matter what Netspace did
there is no way they could please everyone
some people just have to find the negatives in everything

in addition to a small new thing for some plans like

++ Only available on 24 month agreement terms

it will be interesting to have a good look through the new terms and conditions for new plans for issues like free traffic , pipe etc ...

i am sure some one will investigate that later and put up their thoughts

Mabster writes...

I'm on the 512k 15+15 plan, and the equivalent in the new plan actually loses me 10GB quota for the same price.

Same here, I think I'd rather keep my extra 10GB. But that aside, on reading this, there is no way I'm changing:

"Plans eligible for Free P2P and Peering Points

Current plans:

• No current Home or SOHO plans are eligible"

So, if I'm reading that right, ALL quota free data between PIPE Networks and other Netspace users in the same state is now counted.

Some how I think I will stick to my Grandfathered 512 active plan.

Other then that, the free giganews service is nice as is the extra personal web space, tho I really needed that a few months ago, I've since gone and got a skydrive account, so it doesn't matter so much now.

pauljc26 writes...

there is no way they could please everyone

agreed, but i am patient, i have waited for 4 years for better plans what is one more year

and my comments did highlight some plusses for those that dont like peak/ off peak

Tony writes...

So, if I'm reading that right, ALL quota free data between PIPE Networks and other Netspace users in the same state is now counted.

correct, thats how i read it too and that is what i am doing staying with what i have now

Kjaere writes...

and my comments did highlight some plusses for those that dont like peak/ off peak

yep i know
was not aimed at any one person :)

I'll be going for the 1500 100++ deal, reason bein i am paying that much right now for 60GB so another 40GB wouldnt hurt, gives me more time to work on my site and browse through youtube + itunes. Though changing the shaping from 12am to 3am pisses me off little.

Kjaere writes...

usually that is the case, we need clarification on this

There are no automatic plan migrations for this release.

pauljc26 writes...

was not aimed at any one person :)

yep i know... and agree np ;)

It's not all sunshine and lollipops.

Upgrading to the 1500k plan means I have to move from my current phone plan to the new one. Calls go from 20c to 25c, and a minimum $10 monthly call charge applies.

So instead of $10 per month to upgrade it'll be more like $15 per month, which is pretty much the same as if I had upgraded on the old plans.

zer0hal0 writes...

I'll be going for the 1500 100++ deal, reason bein i am paying that much right now for 60GB so another 40GB wouldnt hurt, gives me more time to work on my site and browse through youtube + itunes. Though changing the shaping from 12am to 3am pisses me off little.

watch it its a 24 month plan

Thanks Joe, a quick refresh fixed it.

I am currently on the 512 unbundled "Active' and have been for well over 12 months now and I have filled my commitment to Netspace. I use Mynetfone Voip and currently have Telstra Budget at less than $20 per month line rental. So there is NO advantage to me at all to "Bundle". Bundling actually 'costs' me money.

It would be good for me to go to a 1500 plan.

I have found Netspace great and I was hoping for something to entice me to stay with them. I am retired so the peak/off peak does nothing for me one way or the other. I do most of my browsing in the morning and downloading overnight.

Exetel will give me 48 Gb at 1500 off peak (midnight to midday) and 8 GB peak (Midday to midnight) all up for $45 per month.

Netspace now offer me smaller overall total download (1500 30 Plan at $59-95 per month) for another $15! I too was hoping for a bit more. Maybe there will be some further finetuning of plans?

Doesnt bother me one biy, i have had no problems with netspace at all for the 7 years i have been with them. When can we upgrade to the new plans, my plan i am on is about to click over on the 24th so i think i might drain what i have left and then click over to this new plan..

The plans should now be available for signup and in the plan change tool

Matt,

Yes they are up and running, I was more than happy to go from your
Home 2+ 20 (10/10) to the new Home 2+ 40 (20/20) for the identical cost.

Now I'll sit back and hope there aren't any hiccups like my previous upgrade :)

Cheers
Mike

Thomfam writes...

Netspace now offer me smaller overall total download (1500 30 Plan at $59-95 per month) for another $15!

That is a stupid comment when you are comparing a 512 plan to a 1500 plan... higher speeds cost more money regardless of download quota.

Nice :)

And you allow upgrades straight away. Instant gratification FTW :)

Been a long time Netspace user and I might of been interested in changing from a grandfathered plan to one of the 8000 plans if the long term contracts weren't there. Ideally I'd love ADSL2+ but until Telstra offers it for resale for other providers, I'm stuffed.

If I have to go on a new contract, I'm going to either sit on the current plan
or look at other providers deals or do both.

Looking at the plans, I see a real gap between the 8000 40gb and 8000 120gb plans.

Shame there was no middle ground.

well it seems the old plan 15/15 30GB is now 20 only, so better to go up to 1500speed and only loose 4gig and have 8/8 16GB in total, since GB Limit has gone down anyhow.

Sorry Rex, that post was a bit messy wasn't it. My comparison is between a 1500 plan from Exetel and a new 1500 plan from Netspace.

Broadly speaking from a new Netspace plan (1500 30) I would get a total of 30 GB download for $59-95 and from Exetel (TELI) I would get 56GB for $45-00.

I currently have 512 plan and am considering moving to a 1500 plan.

Hopes that makes a bit more sense.

Oh yeah, are uploads still free?
Or did that change a long time ago while I wasn't watching? :)

Im certainly not impressed with the new ADSL 1 plans, to me they represent a step backward (on 512 active bundled atm)

fortunatly my exchange has been enabled for ADSL 2+ and the new 20/20 plan looks very tempting, but any change to adsl2 is on hold for now until telstra sorts out my current net slows down whenever it rains problems....

hugorune writes...

And you allow upgrades straight away. Instant gratification FTW :)

was away for a couple of hours on a job now back

yes immediate upgrades is a good idea
i do agree

cheers kj

The Kitchen Sink writes...

fortunatly my exchange has been enabled for ADSL 2+

ohh how i wish my exchange was not a bundled option only exchange ... grrrrr

hugorune writes...

Oh yeah, are uploads still free?

that is a good point... i havent had the chance to check that out but with so many rules changes it seems this is a good one to clear up before people get caught

still searching on this ....

In the website in the Netspace Broadband Plans it has the 1500 100++ plan set on the chart as 25 GB peek / 75 GB off peek. But when you go into your account to upgrade to new plan the menu is now set at 75 GB peek / 25 GB off peek...

Which one is it?

I am hoping that the 75 GB peek / 25 GB off peek chart is right...

Kjaere writes...

that is a good point... i havent had the chance to check that out but with so many rules changes it seems this is a good one to clear up before people get caught

Well I read the new http://www.netspace.net.au/broadband/ page and they stress the point that uploads are free :) so my question is answered.

zer0hal0 writes...

In the website in the Netspace Broadband Plans it has the 1500 100++ plan set on the chart as 25 GB peek / 75 GB off peek. But when you go into your account to upgrade to new plan the menu is now set at 75 GB peek / 25 GB off peek...

wow thats odd ... good point originally it was
3:30 pm
1500 120 ++ 120GB 30GB / 90GB
Off Peak 3am to 10am Bundled $74.95
Stand alone $84.95

6:30 pm
now it shows
1500 100 ++ 100GB 25GB / 75GB
Off Peak 3am to 10am Bundled $69.95
Stand alone $79.95

very odd but consistant they must have made a big mistake initially, anyone grab the first plan ?

doesnt look like your hopes will be raised unfortunately

hugorune writes...

Well I read the new http://www.netspace.net.au/broadband/ page and they stress the point that uploads are free :) so my question is answered.

well done and thank you, i just found that too

ok great thats been cleared up :)

Why are the best value plans only offered on a 24 month contract.

kind of silly. I cannot commit to a 24 month contract but I am prepared to pay something for startup.

Any ideas

zer0hal0 writes...

But when you go into your account to upgrade to new plan the menu is now set at 75 GB peek / 25 GB off peek...

Which one is it?

I am hoping that the 75 GB peek / 25 GB off peek chart is right...

I've just checked the Plan Change tool and it's displaying this 1500 plan correctly as 25/75.

Cheers,

Joe

Joe,

Are you able to comment on the best value new plans are only available on a 24 month contract. I appreciate the value you are presenting but it is by no means 'industry shaking' with many providers offering comparable or similar value.

I talk about in particular ADSL2 40GB/120GB plan REQUIRING me to commit to 24 months, with a HUGE disconnection fee.

Im only going to be where I am for around 6-12 months and am then moving. Where I'll be I know I can only get DSL1.

If this situation, if I move house and cannot get DSL2 I'm thinking im going to be getting a big fat d/c fee.

What options do I have?

To clarify for some regarding 24 months contracts on the biggest quota plans (those that feature 3am Off-Peak), these are the only new plans that require 24 contract for new customers.

For existing customers these plans have an 18 month minimum term. So an existing customer with (say) 12 months contract term remaining will be required to extend contract by 6 months, bringing the contract term up to the minimum 18 months.

The 24 months for new customers or 18 month minimum for existing customers only applies to those biggest quota plans with the 3am Off-Peak.

Cheers,

Joe

kruzi writes...

Why are the best value plans only offered on a 24 month contract.

simple... netspace wishes to lock you in for a long time so they are guaranteed their profit margin for the plan offered.

commonsence normally would prevail, if the plan was so great why bother locking in such a unreasonable contract length when users would be more then happy to stay anyway.

companies use lock in options to prevent them changing plans without penalty, this way there will always be a penalty during the life of that contact which wont be complete until august 2010 for new customers and up to 18 months later from today if your an existing customer and in this day and age anything greater then 6 months is a long time ..

buyer beware

kruzi writes...

What options do I have?

none if on such a contract , you will have to pay the huge fee

kruzi writes...

I appreciate the value you are presenting but it is by no means 'industry shaking' with many providers offering comparable or similar value.

agreed none of this is industry shaking,

for those happy with peak off peak scenarios its a step back ward of nothing really new

and for those who dont like peak off peak anytime plans have been introduced but they have lost some quota compared to close to equivalent old plans

and the only thing new is a couple of plans which lock you in to an extended contract that have weird peak off peak times of 3 am to 10 am and a couple of higher traffic plans

its that simple

kruzi writes...

If this situation, if I move house and cannot get DSL2 I'm thinking im going to be getting a big fat d/c fee.

What options do I have?

Surely you can move onto an ADSL 1500 or 8000 plan with the same monthly cost without breaking your contract.

Icarus writes...

Surely you can move onto an ADSL 1500 or 8000 plan with the same monthly cost without breaking your contract.

that would be the better alternative

i went from 512 to 1500 but i had no contract it was up long time back, so i better not be locked in again, if my anniversary date is the 6th and ive payed already, it says allow 3days till new plan so what happens there? since i top up on the 17th data?

Joe (Management) writes...

Netspace is pleased to announce the launch of new Home and SOHO plans.

I am impressed.

I have upgraded from the old 1500/256 20/20 plan to a 1500/256 25/75 plan for the same value.

Too bad I could not get a 8000/384 20/20 plan for the same value.

Beggers can't be choosers!

Go Netspace go.

I have been with Netspace for four years now, and with this latest plan changes I will be with them for a couple more at least. (Further if I can get ADSL2 — but only if Netspace gets Telstra wholesale adsl2).

Pumpkin Eater writes...

(Further if I can get ADSL2 — but only if Netspace gets Telstra wholesale adsl2).

that is what i am pinning my hopes to, we will probably have to wait for feb/march next year for that

its good to see some happy :) and i knew there would be some happy campers.

Kjaere writes...

that is what i am pinning my hopes to, we will probably have to wait for feb/march next year for that

I can wait since I don't have a problem with 1500/256 speeds. Even though I do online gaming.

I tried 8000/384 for a while but with only getting 3700/384 (due to distance to exchange) and us using up the data allowance in less time of the 1500/256 plan it was not worthwile except for the speed of downloading.

its good to see some happy :) and i knew there would be some happy campers.

You can please some of the people half of the time, but not usually please all the people.

Got a question.

I'm just over a year in my 2 year contract on my current plan (1500/40).

If I decided to upgrade to the 1500/100 plan, does that extend my total contract with Netspace to an additional 2 years (4 years total) or does it start from the date I change my plan (3 years total)?

Messiah writes...

If I decided to upgrade to the 1500/100 plan, does that extend my total contract with Netspace to an additional 2 years (4 years total) or does it start from the date I change my plan (3 years total)?

You have one year remaining correct ?

if so then from joe (managements) prior post it would seem your 1 year remaining would be extended to 18 months.

if you had 6 months left it would be extended to 18 months

and if you have 17 months and 2 days left , by going to this plan you would have 18 months
and if you had 11 days left you would have 18 months

if you were out of contract , then you would have 18 months left

hope those examples help :)

the 24 month contract only applies to new customers

that is how i read joe (managements) last post on this clarification

Kjaere writes...

You have one year remaining correct ?

if so then from joe (managements) prior post it would seem your 1 year remaining would be extended to 18 months.

the 24 month contract only applies to new customers

that is how i read joe (managements) last post on this clarification

Correct. Your 12 months would be extended out by 6 months to the 18 months minimum for existing customers changing to this type of plan.

Cheers,

Joe

Kjaere writes...

You have one year remaining correct ?

Yep

if so then from joe (managements) prior post it would seem your 1 year remaining would be extended to 18 months.

That's not bad for an extra 6 months, might wait to see if that is true before I switch plans.

Edit: Joe was too quick for me! Thanks for clarifying.

Just downgraded my plan as I use nowhere near my existing quota (20/20) currently sitting at 4Gb with 2 weeks to go.
Chose the (15/15) plan and saved $20/month – which will go on petrol :(

Joe (Management) writes...

I've just checked the Plan Change tool and it's displaying this 1500 plan correctly as 25/75.

Cheers,

Joe

I just went into the Upgrade/Downgrade your Plan option, clicked Submit and i have he plan showing up as ....

Home 1500 100 Flat Rate++ 100 GB 75 GB / 25 GB Off Peak 3am to 10am

In the website page at http://www.netspace.net.au/broadband/ it is set at...

1500 100 ++ 100GB 25GB / 75GB Off Peak 3am to 10am

I have hit refresh and delete my broswer folder and still it shows up like this... But since ya mentioned its a 25/75 plan now i know whats what...

Cheers

Doubled my quota in off-peak and peak for free, happy here.

Thanks Kjaere for your help :)

Nice looking plans – Am tempted to signup for the 8000 160 ++ plan, but the 24 month contract is extremely offputting.

zer0hal0 writes...

Home 1500 100 Flat Rate++ 100 GB 75 GB / 25 GB Off Peak 3am to 10am

That looks to be a bug, quite a strange one too! I've confirmed it and passed it through to the guys who maintain plan change. Thanks for to those who have pointed it out.

Plan change seems to oscillate between showing the plan correctly (25/75) and showing it incorrectly (75/25).

Itch¥B writes...

Thanks Kjaere for your help :)

thanks however i should add its been a team effort (to which i have played a part and happy to assist), by those that contribute to the netspace section which shows that keeping an open mind and investigating things closely in the end allows all of us to make informed choices.

that is good for consumers and netspace as well

today has been a good day , so well done everyone !!

Kjaere writes...

1500 50 50GB 25GB / 25GB
Off Peak Midnight to 7am Bundled $59.95
Stand alone $69.95

Thought I was going batty when I couldn't find this in the list of options, then read they updated.

I probably would have gone on this plan (I currently have the old 512K 25/25 plan) for the extra $10, but all the plans offered now are considerably less appealing.

Not to worry though. As others have said, been waiting quite a while for decent plans, so a bit more waiting won't hurt.

Still, not quite sure how they could make such a monumental stuff-up with prices and quotas, having to modify a large slab of their plans within hours of release would appear to be ... well ... rather incompetent.

Hi
I have changed from flatrate 40 to the 160gb plan yesterday at 5pm. how long does it take to changeover?

My friend told me yesterday about the new plans. Well same plan with $20/month less. I have been with NS for many years (probably from month one) and this is my first time I feel very happy with NS (Other times were just normal business).

BH

Abbas Bagha writes...

Hi
I have changed from flatrate 40 to the 160gb plan yesterday at 5pm. how long does it take to changeover?

It depends what you picked in the plan change tool. Assuming you did not change speed you would likely have been given a choice of immediate plan change or scheduled (at the end of your billing month). If you picked immediate, it should happen within an hour or two.

Must say overall i am pleased with the new changes, its about time we got some bigger quota plans, however, i think it really sucks that for the worthwhile ones like 100gb 1500/256 etc you have to extend your contract for 18 months.

IMHO that is far too long. an extra 6months would have been adequate. Reason I am not happy about this, and i can imagine other ppl wont be either is, that as a uni student renting, i have no idea if i will have to move at the end of each year, and if i do, not sure if my next place will already have internet etc, so makes it hard to sign up for an extra 18 months, because i dont have 720 bucks lying around to pay the cancelation fee.

Really what are u guys thinking? its great that you have listened to us and overhaiuled the plans making some great changes, but you have undone the changes by having cons added to changing to these new plans.

For me i would rather these new plaqns be a little more expensive than to have to be locked in for an extra 18 months.

Or heres a suggestion, perhaps make it that the extended contract is say 6months rather than 18 if you choose to bundle your phone at the same time?

1500 100 ++ 100GB 25GB / 75GB
Off Peak 3am to 10am Bundled $69.95
Stand alone $79.95

is tempting for me.. give mes an extra 40gigs of off peak 4 same price as my current FG 1500 Plan
haven't had a chance to look in to the free traffic side of things yet...
BB

Badboy36 writes...

as my current FG 1500 Plan

Hey he has the special FG 1500 plan.......

Matt Watson writes...

It depends what you picked in the plan change tool. Assuming you did not change speed you would likely have been given a choice of immediate plan change or scheduled (at the end of your billing month). If you picked immediate, it should happen within an hour or two.

I did choose immediate. It hasnt happened yet.

Pumpkin Eater writes...

Hey he has the special FG 1500 plan.......

Indeedy i do... ;P

Abbas Bagha writes...

I did choose immediate. It hasnt happened yet.

Its done now!!

Pumpkin Eater writes...

Hey he has the special FG 1500 plan.......

now thats a great grandfather plan isnt it :)

Badboy36 writes...

haven't had a chance to look in to the free traffic side of things yet...
BB

you will lose much of the free traffic perks that you currently enjoy on FG.

Kjaere writes...

Pumpkin Eater writes...now thats a great grandfather plan isnt it :)

YEs it is but i don't abuse it, like i don't pull 200gigs a month thru it..

Kjaere writes...

you will lose much of the free traffic perks that you currently enjoy on FG.

yes i know... this is y i'm not moving just yet... ;P

plan options are still not good enough to jusfy... current options

Rex writes...

That is a stupid comment when you are comparing a 512 plan to a 1500 plan... higher speeds cost more money regardless of download quota.

I think you are being a bit harsh there. The important point is that Netspace clearly are not giving good new options in the 512 plans. I was also on the 512 Active plan prior to last week. IMHO it was the best value plan Netspace had. It is interesting that they don't offer any 512 plans with an offpeak quota now. I churned away from NS last week, and am glad I did. I guess Thomfam can always stay on 512 Activ, but when you see other people getting double the quota for the same price as their prior plan I don't blame them for feeling leftout.

God I hate netspace. I am on the 20gb plan for 49.95 a month and thought it was time to upgrade, so I goto the upgrade page and wtf, the 40gb plan is 49.95 a month.... must be a mistake. Goto the plans page, nope its not a mistake wtf. I come here and, oh, they have new plans. Nice of them to email me and tell me I can now get double the quota for the same price, OH WAIT, they didnt...

I hate netspace.

Soxy

p.s. It is a bit of an x-files moment that I decide to change my plan today :P

soxy writes...

Nice of them to email me and tell me I can now get double the quota for the same price, OH WAIT, they didnt...

Historically they never have....
That is why you need to check every couple of months.

I'm actually quite pleased with the change .... ADSL2+ 40 plan gone from $79.95 to $59.95 same quota.

However, I'm not all that happy with -

1) The fact that even with no actual plan change I had to apply to get the discounted price – surely this should be automatic in my case.

2) The new plans came about yesterday, my billing month ticks over today ... but lo and behold I still have to pay the $79.95 for the next month i.e. even though I've applied pre tick over I am still being charged the higher rate

New / amended plan "implementation process" needs to be revised IMHO.

What is the determining logic behind an immediate upgrade being available?

I am currently on a "1500 / 20 Flat Rate" plan that gives me 10Gb peak and 10Gb off-peak (midnight-7am) for $64.95.

I would like to change to the "Home 1500 30 Flat Rate" plan that gives me 15Gb peak and 15Gb off-peak (midnight-7am) for $59.95

So for me it's $5.00 less per month and an extra 5 Gb in each of peak and off-peak, with the same peak/off-peak times between the new and old plans. I'm not within 10days of my plan anniversary monthly data (it's 13 days away to be exact).

I read the "Tell Me More" on plan change terms, but it doesn't reveal why a change between these plans wouldn't be available immediately.

Can Netspace, or anyone else, explain why the change between these 2 plans isn't available immediately? It seems it's possible only if both your Gb allowance increases and your plan cost increases?

auMouth writes...

Can Netspace, or anyone else, explain why the change between these 2 plans isn't available immediately? It seems it's possible only if both your Gb allowance increases and your plan cost increases?

Thats right. You can't do an immediate plan change onto a cheaper plan. Because you have already paid for the "current" month.

Regards,
Matthew Watson.

Matt Watson writes...

Thats right. You can't do an immediate plan change onto a cheaper plan. Because you have already paid for the "current" month.

Hi Matt,

Appreciate the clarifications, I can understand a "no immediate" change when a customer is part way thru a "paid" month, however as I mentioned above – I haven't started my new month. Yes I've pre-paid for the month but being before the period commenced surely a refund would be in order given there is no pro-rata calculation required?

Cheers,
solly

solyxius writes...

Yes I've pre-paid for the month but being before the period commenced surely a refund would be in order given there is no pro-rata calculation required?

Yes, it could likely work like that, but it currently doesn't. Immediate plan changes are a fairly new thing, and a lot of work went into the implementation, its not something that we wanted to over complicate too much by introducing refunds.

Matt Watson writes...

its not something that we wanted to over complicate too much by introducing refunds.

We have had a few people screaming because they didn't get their $5 refund etc.

Matt Watson writes...

You can't do an immediate plan change onto a cheaper plan. Because you have already paid for the "current" month

Netspace is happy to charge extra next month for the pro-rata difference, but not charge less next month for the pro-rata difference? Strange.

So instead of a change taking effect immediately and me being happy and the job completed, I'm now thinking I should shop-around and see what the other players have and if it would be better (and faster) to transfer.

Very strange business thinking there.

Im currently on the ADSL2+ 40 plan and not under contract. If I apply for the updated plan, same quota etc, so I get the cheaper price does that mean im then under contract for 18mths?

Kjaere writes...

now thats a great grandfather plan isnt it :)

Heh I had the special 1500 FG too until yesterday :) Was just waiting for a 8000 ADSL1 plan to come along that gave me the overall value that I wanted – that happened, and now its just a matter of waiting for Telstra to put through the speed change so Netspace can finalise the new plan :)

My updated plan details show me as having 75gig peak/25gig offpeak.

Where as my usage monitor shows me to be on the plan 25999 peak/75000 off-peak.

With only one day left on plan......

auMouth writes...

So instead of a change taking effect immediately and me being happy and the job completed, I'm now thinking I should shop-around and see what the other players have and if it would be better (and faster) to transfer.

Very strange business thinking there.

Unfortunately when it comes to adding features to our billing system, there is only a certain number of hours in the day, we can't do it all.

I suggest you have a talk to customer service if you need to do a plan change which the tool is not allowing you to, they may be able to help.

Hi all

Not too sure if anyone has asked this already, but could I please clarify what are the costs of upgrading to these new plans?

I am currently out of contract and on the "Stand alone 1500 (20+20) $79.95" and would like to upgrade to the "Stand alone 1500 (25+75) $79.95"

Would this incur an upgrade fee?

If I wish to upgrade from ADSL1 to ADSL2+... (although I'm too far from my exchange to warrent an upgrade to ADSL2+)...

I can see, on the upgrade page (MyNetspace), that you can save $99 if you upgrade to a BUNDLED ADSL2+ plan.

Then underneath that it states that, if you've been with Netspace for more than 6 months, the normal $99 upgrade fee is waived.

Does the saving of $99 apply to "STAND ALONE" plans aswell? As I prefer not to bundle.

Many thanks.

I honestly think the new plans are very good. Given I pay $64.95 for 5/5 and now I pay $79.95 for 20/20 and get so much more data. so i'm quite happy.

For the Up to 8000k/384k plans, 20/20 to 60/60 is a big jump, both quota and price wise. Shame there wasn't middle ground there. Otherwise, welcome to the fray Netspace :)

HA-Wookie writes...

I am currently out of contract and on the "Stand alone 1500 (20+20) $79.95" and would like to upgrade to the "Stand alone 1500 (25+75) $79.95"

Would this incur an upgrade fee?

No fee just do it :)

I'm not sure about ADSL2, though (I'd upgrade to it myself but Netspace don't provide it in my area)

Anyone else getting the

Hmm, the page you're looking for can't be found.

Page coming up when they try and upgrade?

I'm trying to go from the Home 2+ 20 Flat Rate bundled to the Home ADSL2+ 40 Flat Rate bundled.

Craig Davis,

Upgraded from Home2+ 20 to Home 2+ 40 last night via the tool bar.

It has been processed, new invoice generated and credit applied

Date Charge description Amount
12-Aug-2008 Renewal – Bundled Home ADSL2+ 40 Flat Rate, 1 month(s) (inc GST) $49.95
12-Aug-2008 Home 2+ 20 Flat Rate – Adjustment for plan change (inc GST) $-40.22
Send via email: Email this invoice to the primary account holder. Invoice Total: $9.73

Very happy with the service & extra quota

Mike

have to wait a whole month for a scheduled plan change since moving from ADSL to ADSL2+. Gay!

\\ apprentice// writes...

Upgraded from Home2+ 20 to Home 2+ 40 last night via the tool bar.

Ok thanks.

I'll try again in the morning and give them a call if it doesn't work.

Hmm, i'll stay on my $60 512/128 25/25 + free pipe plan thanks :).

møbius writes...

Hmm, i'll stay on my $60 512/128 25/25 + free pipe plan thanks :).

Gotta make you wonder if they ever made any money from this plan, as there's been nothing quite like it in any of the plans since.

I have the same plan, and whilst I wouldn't mind a bit more speed, this plan will do for now.

The 512k offerings now are nothing short of appalling from Netspace.

hugorune writes...

No fee just do it :)

I'm not sure about ADSL2, though (I'd upgrade to it myself but Netspace don't provide it in my area)

Ta muchly hugorune!

Just one last question if I may,

If I remember correctly, previously you could freely upgrade and downgrade your plan via MyNetspace, (whilst staying on the same speed) and this would not affect your contract status.

I understand that if you are on a current c