Whirlpool

After about 2 years of stable ADSL, this morning found that I was no longer getting information from the Internet. Did all the usual of reseting computers and modems (duplicated everything in fault finding) without any success.

I connected the Speedster 4200 that came with the OPTUS DSL connection some time ago, and ran the diagnostic.

It reported the PPPoE issue (below).

For what the help desk is worth, they said that there was no problems reported in the Optusnet service for my area (NSW near Canberra).

Where do I go from here??

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Connections in the Home — Test Description Result
LAN Test the Ethernet/USB Connection PASS
ADSL Test ADSL synchronization PASS

Connections at the Carrier — Test Description Result
Eth to ATM Test Ethernet connection to ATM PASS
OAM Segment Test ATM OAM segment ping N/A
OAM end-to-end Test ATM OAM end-to-end ping N/A

Internet Service Provider — Test Description Result
PPPoE Test PPPoE Server connection FAIL
PPPoE Session Test PPPoE session FAIL
PPP Authentication Test authentication with ISP FAIL
IP Address Test the assigned IP address N/A

Internet Connectivity — Test Description Result
Default Gateway Ping the default gateway N/A
DNS Ping the primary Domain Name Server N/A
DNS Query Test DNS Query N/A
Internet Ping a well-known Internet host N/A

jimmy-do writes...

Where do I go from here??

PPPoA perhaps.

I have a friend who has contacted me with the exact same problem (started today).

Sounds like what's called a timeout fault. What are the lights doing on the modem? Did the call centre log a fault for you? If not, what reason did they give and what did they ask you to do next?

It's actually the SpeedStream 4200 DSL modem. The lights are PWR, ETHernet, DSL (all constant green), and Activity (flashing green).

Optus has logged a fault #---still waiting for any response.

Spik3balloon writes...
I have a friend who has contacted me with the exact same problem (started today).

..yeah, that was me, heh.
Call centre guy reset my account, ran isol. test, then did some test without anything plugged in; said it was a dslam problem, and they were fixing it.
And sure enough, net was back after 5 hours.
I'm at the Granville dslam i think, if that helps.

..so basically, the problem magically disappeared (probably with some assistance from Optus' end), but I'm not entire sure what the problem is with your net. I did call someone across the road, but I don't know which provider they were with, but their net was fine when I had the problem.