Whirlpool

Am on the Premium Plus 8000 plan with TPG, on the Gorokan exchange.
Avg speeds of around 2500-4000, sometimes just simply timesout.

Need any tests .etc just say :)

Has been doing this for probably near a week.

Timed out trying to post this :(

Im getting the same thing. Was fine during the day, once it got to evening. Packet loss, speed drops to about 40-50kb/s when downloading the test3.iso.

No replies on the TPG forum or from private messages :(

Im on the Carlingford Exchange.

Same behaviour from Bondi. Lots of 'Cannot establish connection'. Similar reports of slow speed on other ISP forums as well. Frustrating that the ISPs can't/don't provide a status update.

Same for Randwick exchange

I can confirm Randwick and add Bondi as well

Glenorie too.

Very annoying! I timed out several times just trying to log in here!

My friends and I, we're all in Rockdale exchange. We got the same problem as you have during last couple of days. Implement a proxy(proxy.tpg.com.au:3128) can fix it temporarily but it comes again in a few minutes. If TPG keeps like this, I'll consider about changing to another ISP even it provides huge quota. I think reliability is very important to every internet user.

My problem as well!!

Wollongong exchange.

I really REALLY want to change back to my ADSL1 plan with exetel, Simply because it was 100% stable, no bs. But I think I'm locked into a plan; trapped.

TPG has given me large speeds by day, Nightmare speeds by evening/night :(

It's the same here in Woy Woy on the Central Coast. I'm only getting 260kbps on a 1.5Mbps connection, but it varies depending on the time of day to a large extent. It's been for the last few days.

Someone postulated this before, but it does seem to coincide with the launch of ABC's iView service on the 24th – their web site's down at the moment too saying "We're Sorry... We're unable to supply the service you have requested. This may be due to unavoidable technical problems or very high load on our site. We apologise for any inconvenience and anticipate that normal service will resume shortly."

Of course, TPG didn't answer the phone (I was on hold until they closed for the night at which point they just dumped my call). Any other ideas on causes or solutions?

its veryyyyyyy slow here, getting constant timeouts browsing, the manual proxy helps abit...but sometimes still slow :(

having the same issues on Blakehurst exchange. Slow speeds, constant disconnects, packet loss. and yet still no help from TPG, get the usually run around as well "Oh your connection has been up for 2hrs, thats stable please call back when its not" even thought prior to those 2hrs it disconnected and reconnected up to 10 times.

I think its time to farewell TPG unless they can clean up their act

Hi All,

Provide traceroute results 3 international sites and 3 local sites, during peak and off-peakhours.

Send results to forum_admin@tpg.com.au.

Regards,
Jason

email address edited

I just churned tro TPG and have had ridiculously speeds since doing so ...

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 28/07/2008 @ 01:26 PM

Mirror: TPG
Data: 600 KB
Test Time: 11.06 secs

Your line speed is 442 kbps (0.44 Mbps).
Your download speed is 55 KB/s (0.05 MB/s).

Never had higher than about 60k in 4 days since I joined whereas before with Ecomtel I was getting max speeds of around 168k anytime of the day ....

post results from speedtest.net

ozspeedtest is crap

Tried to email tracerts,

Delivery to the following recipient failed permanently:

forum-admin@tpg.com.au

Technical details of permanent failure:
Google tried to deliver your message, but it was rejected by the recipient domain. We recommend contacting the other email provider for further information about the cause of this error. The error that the other server returned was: 550 550 5.1.1 <forum-admin@tpg.com.au>... User unknown (state 14).

try _

forum_admin

looks like rep is sick (like me)

D

LogiK47 writes...

forum-admin@tpg.com.au

I apologize that should be forum_admin@tpg.com.au.

Regards,
Jason

well I tried speedtest this time and got this -

[IMG]http://www.speedtest.net/result/301566860.png[/IMG][/URL]

which seems to be 90k, but i can't get that speed at all..

Sent

sent some too;
FTP via mirror.aarnet.edu.au >>> 850 KbB/s
HTTP via mirror.aarnet.edu.au <<< 115 KB/s

In Wollongong, one week on TPG, more than happy with speed and reliability. I get a peak speed of 11Mbs down to about 4Mbs at peak times, more than enough for me.

im in southwest sydney (revesby exchange) and have been witnessing this behaviour as well
pages dont load completely or time out, streaming media begins but then the buffer runs out and doesnt load any more, etc

sometimes refreshing the page multiple times works, but it should work first time!

im on the 150gb plan, adsl2+, speedtouch, wrt54g with dd-wrt

I don't know if this is ok ?? on TPG.
[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/301604503.png[/IMG][/URL]

3342kbs / 578kbs

Upstream 1017000
Downstream 19147100

Don

zen writes...

im in southwest sydney (revesby exchange) and have been witnessing this behaviour as well

pages dont load completely or time out, streaming media begins but then the buffer runs out and doesnt load any more, etc

Also in a simular area, Kingsgrove and having the same problem. Been like it for the last week or so here.

ADSL2+ 18G plan with a Belkin F1PI241EGau.

If this doesn't get better soon, will be heading back to iiNet.

Timeouts have been appalling this week. Nothing to do with faulty modems etc. Truely terrible service here at the Bondi exchange.

On the Sylvania Exchange – into my 3rd month – and this is terrible !!

Constantly seeing this message :

The connection has timed out

The server at au.wrs.yahoo.com is taking too long to respond.

• The site could be temporarily unavailable or too busy. Try again in a few
  moments.
• If you are unable to load any pages, check your computer's network
  connection.
• If your computer or network is protected by a firewall or proxy, make sure
  that Firefox is permitted to access the Web.

tony writes...

If your computer or network is protected by a firewall or proxy, make sure

that Firefox is permitted to access the Web.

Does it work in IE

I have the same. In Newtown, Erskineville area.

Tried calling TPG. The menu system says 'no current outages' but when you opt to talk to support 'due to the influx of calls' they can't answer my call.

Up till last week the service has been great, but this sucks. Worst is the support, no comment on the TPG service page or phone system,

No difference between Firefox, Internet Explorer or Opera.

And from the lack of response by TPG on this forum, looks like they don't care any more. Maybe they got to big?

TPG is extremely slow.

Has been since last night during peak hours.

Configure to use another proxy server may help.

Its a proxy issue for the 23904820360236th times.

GC writes...

Its a proxy issue for the 23904820360236th times.

I've never used a proxy with TPG. From what I can see, forums for other ISP are bitching about the speeds.

If you are so sure of your point, why not explain it.

glifk writes...

I've never used a proxy with TPG

They have a transparent proxy. This means you automatically use one without having to select one.

This is an ongoing issue with ongoing denial from tpg and some stupid members here.

You will see a lot of post here bitching about TPG's famous transparent proxy.

glifk writes...

I've never used a proxy with TPG.

Every time you visit a web site, you are using the TPG transparent proxy. You cannot avoid it (except by sending out traffic that is NOT to port 80, that is, traffic which is not standard http).

The reason I am here is that I'm wanting to see what others are experiencing at the moment because I have been experiencing stupidly bad performance trying to access web sites at various times, during the last couple of days. This has happened before.

I'm a patient person, and I visit mostly-text web sites. The bad performance I've seen is REALLY BAD.

Note that TPG has several proxies, and when I have a problem, you might not have a problem, and vice versa.

I don't spend a long time lurking here, so I don't know if anyone has offered a reason (or speculated a reason) as to why the proxies are fouling up. I guess it's just the load (that is, they are trying to make one proxy pass more traffic than it can). In the past, I have seen people say that manually entering a proxy IP:port can cure the problem, sometimes temporarily. That confirms it IS a proxy problem.

John

glifk writes...

I've never used a proxy with TPG.

It's not a choice, all TPG users are proxied!

BTW Kogarah exchange (Sydney) – pathetic speeds. Even Whirlpool is close to stalled!

Pathetic speeds since last week, Peakhurst exchange.

It appears this is no longer an individual issue, the issue is within TPG's network.

Slam

John hopeful writes...

That confirms it IS a proxy problem

Or does it.

Let's see whats happening ...

Most here that are reporting problems are in Sydney (with very few from other areas)

Other isp forums have similar threads

Optus
/forum-replies.cfm?t=1022399
/forum-replies.cfm?t=910933

Bigpond
/forum-replies.cfm?t=1021480

Internode
/forum-replies.cfm?t=1022074
/forum-replies.cfm?t=1022705
/forum-replies.cfm?t=1022020

aanet
/forum-replies.cfm?t=1022009
/forum-replies.cfm?t=1022062
/forum-replies.cfm?t=991627
/forum-replies.cfm?t=1022092

Exetel
/forum-replies.cfm?t=1018967

And there are others, so it seems this issue is a bit wide spread and could be a bit nieve to blame it all on tpg proxies

I have a really low SNR margin (5.7dB) so that probably isn't helping me. But the fact that the timeouts generally only happen at night and the speeds are only <2mbps at night suggests that it is more than just an issue with my line.

Very slow speeds here. Maroubra exchange. Both local servers and overseas servers.

This is very inconvenient for my work >:(

Krusty writes...

BTW Kogarah exchange (Sydney) – pathetic speeds. Even Whirlpool is close to stalled!

+1.

Hopefully it'll be fixed.

timing out and "page could not load" errors on this end, incredibly slow.

Redfern area.

Hurstville exchange isn't any better... considering it is quite close to Kogarah. close to stalled.. but BT is fine... actually better that before.. I am achieving speeds of over 500k/s BUT since i need to access uni lecture notes.. they half download and become worse than dialup speed so the file will say it is completed when in fact the connection with the server was reset

Too bad here in Carramar exchange too. Have to refresh this page 4x to finish this post.

For stability, good speed, medium to high price which ADSL ISP would you guys recommend – no bundled phone service??

Amazing. An hour ago I clicked "Post Reply". I have been grinding my teeth ever since. I see that my reply WAS posted, but in my browser, all I saw were spinning wheels and timeouts. I thought I had lost it.

In that hour, I have been trying various things. The reason I am able to post now is that I have manually entered some proxy settings and they are giving me brilliant performance. No, I'm not going to tell you what IP I'm using! But I got it from very patiently going through the threads here (lots of waiting and timeouts).

I took the advice to use wget to download winzip80.exe (1,259,448 bytes).

My default (bad) connection – http 81.5K/s:
Via: 1.1 syd-nxg-pr4.tpgi.com.au:3128 (squid)
Repeated half an hour later: So slow that I used Ctrl-C to quit.

Simultaneously, wget ftp 562K/s.

A little later, with the new manual proxy settings:
wget http 1.66M/s (but it was a cache hit)
wget ftp same as above

Tried again with new proxy + wget --no-cache
http 1.71M/s

ONE CLUE FOR TPG:

Using my bad proxy (default), at one time I got an error from the proxy saying that DNS wasn't working. Here is a copy/paste:

The following error was encountered:
Unable to determine IP address from host name for forums.whirlpool.net.au

The dnsserver returned:
Timeout
Your cache administrator is tpg-proxy@tpgi.com.au
Generated 28/Jul/2008:19:14:46 +1000 by syd-nxg-pr4.tpgi.com.au

Yeh internet is real flaky here tonight in Sydney it seems. Plenty of pages are timing out. If you hit reload a couple of times they come up eventually though slowly. Not ideal.

I've also experienced the same symptoms (Undercliffe Exchange) with a whole host of errors ranging from Connection Interrupted to Network Timeout. This has been happening for the past week or so now. Very Disappointing.

Hi All,

Kindly email the following:
-details of the issue
-HTTP vs FTP speed
ftp://mirror.aarnet.edu.au/pub/freebsd/ISO-IMAGES-i386/6.2/6.2-RELEASE-i386-disc1.iso
http://mirror.aarnet.edu.au/pub/freebsd/ISO-IMAGES-i386/6.2/6.2-RELEASE-i386-disc1.iso
-username

...to forum_admin@tpg.com.au. Please include your Whirlpool username. We'll check further.

Regards,
EC

Stoneyyy writes...

And there are others, so it seems this issue is a bit wide spread and could be a bit nieve to blame it all on tpg proxies

Just to clarify: There are undoubtedly lots of ways for a network to fail. Right now there might be other problems (not a proxy).

In fact, I just replied a minute ago and noted that my default proxy (shocking performance) reported a DNS failure (could not resolve whirlpool!). So perhaps right now the problem for TPG is that several of their proxies are using a DNS server, and that DNS server is broken.

However, there have been several posts in the past where sensible-sounding people have claimed that they had a bunch of problems, and they manually entered some proxy settings, and their problems went away. That confirms that (at the time), they did not have a modem or link or virus etc problem.

In fact, I just did that now! I tried various proxy settings from a thread I found here. The third IP I used has been working very well for half an hour. Prior to that (using default, that is, no manual proxy settings), I have been getting appalling results + timeouts).

John hopeful writes...

The third IP I used has been working very well for half an hour.

Do share it ;)

Yep, Kogarah has been a dead loss all evening – 2nd time in the past 10 days or so. Got an hourglass even as I write this.

I've had TPG ADSL2+ just under one month and I have been manually changing proxies since about 4 days after I got connected. That usually fixes, or reduces, my problems with timeouts, but my speeds are always around 1-2mbps (sometimes lower) at about this time onwards until morning when I'm back up to around 6-8mbps. Strangely, uploads rarely change from 750-850kbps

EDIT: Oh and there are scheduled outages on wednesday for us sydney folk.

damn slow timeouts me too, cant be even get to the speed test too slow to load in time!

FIX IT TPG!!!!

i called them up and this is wat the representative told me to do

(1) http://g.live.com/1remx/aclite <- this failed

(2) tools -> internet options -> connections tab -> LAN settings -> click proxy server

then the representative told me that there should be a number that should be available.. there was nothing

then he sed hold on again.... then all those phrases with the crappy music sounded
- we know your time is important, we will get to you as soon as possible please hold
- thank you for holding and your patience, as much as we would like to take your call immediately, it isn't always possible, please hold and your call will be taken
- please hold on the line, the representative will be with you shortly
- we know your time is important, we will take your call shortly
- our staff are currently on other calls, however we understand that you are waiting and we're making every effort to take your call as soon as possible
- thank you for your patience, we will attend to your call as soon as possible
- thank you for holding, your call will be attended to shortly
- your call is important to us, we will get to you as soon as possible, please hold
- we'd appreciate your call and we will do our best not to keep you waiting for long
- we understand you are waiting, we will do our best not to keep you waiting for long

by the time this ocurred my phone had died.=(... then tried to call... due to the influx of calls... bla blah.. our operators are unable to attend to your call, please try again later

It's extremely slow tonight! Especially when using no proxy.

But I'm using the following proxy (nme-nxg-pr6.tpgi.com.au 3128) and it seems to fix things a bit (so far)

DKstar writes...

(2) tools -> internet options -> connections tab -> LAN settings -> click proxy server

then the representative told me that there should be a number that should be available.. there was nothing

Assuming IE7, tick "Use a proxy server for your LAN(...)", enter a proxy server from the list in a thread around here somewhere, enter port 3128, click ok, click ok again.

EDIT: List of proxies: /forum-replies.cfm?t=493725

yeah that seems to work.... sigh TPG.. i only joined one year ago.. and things aren't shaping up that well... if things don't shape up TPG will see their customers shipping out

Hey all,

Strangely i'm not experiencing any problems at all :| is it just nsw and brisbane? im in melbourne (wantirna exchange) and seems fine to me.

F

I don't have any solutions, but I do have some answers.... finally! (and thank you to the one tech who was finally honest!)

According to TPG, there are 2 issues – 1) Proxy issues causing page loading problems, 2) Speed issues. It was confirmed by TPG that the page loading/proxy issue started 6 days ago. Though not confirmed, it seems obvious that the speed issues began sometime over the weekend. He stated that the areas affected are Sydney and the surrounding areas, and parts of Victoria. He said that it's not listed on the service status because it's not actually an outage.

He stated that Telstra is checking several of the exchanges, and they have a tech out in the Sydney area as well looking at the issue. Finally, he said that some of the ADSL2 servers have been checked already but none of the ADSL servers, which is what has been affecting me.

Anyway, I sure hope that the problem gets fixed soon, regardless of whose fault it is.

bemmerson writes...

According to TPG, there are 2 issues – 1) Proxy issues causing page loading problems, 2) Speed issues. It was confirmed by TPG that the page loading/proxy issue started 6 days ago.

Well that kinda explains the issue here for everyone, but i thought it was mostly brisbane and sydney area's?

maybe it's not TPG's fault.. sigh but it doesn't seem nice when all my other uni colleagues get by fine on their other ISPs

bemmerson writes...

He stated that the areas affected are Sydney and the surrounding areas,

Well at last someone has taken some notice, it was obvious here that those that were having issues were in sydney has i have posted serveral times

Let just hope they find the problems soon

Net is incredibly slow tonight in Brisbane. Took about 10 minutes just to be able to reply to this thread. Can't even do a speed test because it just times out... pretty pathetic.

bemmerson writes...

2) Speed issues. It was confirmed by TPG that the page loading/proxy issue started 6 days ago.
I've had them since I got connected around 30 days ago.

Internet Explorer cannot display the webpage

Not even joking I got that on the way to reply to this thread. It's a disgrace. I'm double posting left, right and centre unless I wait another 5 mins for the thread to load again and see if it worked. Every few pages times out etc... This is in Narrabri, way out the boon docks so it's not just a sydney/vic problem.

I tried the proxy setting

nme-nxg-pr6.tpgi.com.au
port: 3128

seems to work well so far. gay.com here I come

Looks Melbourne proxy servers work fine here.
nme-pow-pr1.tpgi.com.au – 202.7.176.130
nme-pow-pr2.tpgi.com.au – 202.7.176.131
nme-pow-pr3.tpgi.com.au – 202.7.176.132
nme-pow-pr4.tpgi.com.au – 202.7.176.133
nme-pow-pr5.tpgi.com.au – 202.7.176.134
nme-pow-pr6.tpgi.com.au – 202.7.176.138
nme-pow-pr7.tpgi.com.au – 202.7.176.139
nme-nxg-pr1.tpgi.com.au – 220.245.179.130
nme-nxg-pr2.tpgi.com.au – 220.245.179.131
nme-nxg-pr3.tpgi.com.au – 220.245.179.132
nme-nxg-pr4.tpgi.com.au – 220.245.179.133
nme-nxg-pr5.tpgi.com.au – 220.245.179.134
nme-nxg-pr6.tpgi.com.au – 220.245.179.136

I picked up one of these servers, works fine for me.

I am on Kogarah exchange server, this problem happed about 2 weeks ago.

The melbourne proxies shot my pings up to 300ms to Aussie websites. Right now I'm getting ~750kbps with speedtest.net but still decent pings using proxy(2).tpgi.com.au

With the two test isos I get ~100kb/s FTP and 70kb/s HTTP while my sync speed is 20mbps. I don't like it when things are "out of sync" ;)

tonight has been pathetic.
this is terrible.

My connection is garbage if I use a transparent proxy.
Using no proxy in IE i'm assigned the following proxy:
(From http://stuff.daniel15.com/php/testproxy.php)

Proxy server detected!
Proxy server IP Address: 220.245.178.140
Proxy server details:

1. Server HTTP version: 1.1
Server address: syd-nxg-pr9.tpgi.com.au (port: 3128)
Server version: squid
Server reports IP address as: <deleted>
My assigned proxy has 51% ping loss:
C:\Documents and Settings\Bob>ping syd-nxg-pr9.tpgi.com.au -t

Pinging syd-nxg-pr9.tpgi.com.au [220.245.178.140] with 32 bytes of data:

Reply from 220.245.178.140: bytes=32 time=28ms TTL=61
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=24ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=26ms TTL=61
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=24ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=24ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=27ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=26ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=24ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Request timed out.
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61

Ping statistics for 220.245.178.140:
Packets: Sent = 39, Received = 19, Lost = 20 (51% loss),
Approximate round trip times in milli-seconds:
Minimum = 24ms, Maximum = 28ms, Average = 25ms
Control-C

Now to show it's not a problem with my connection/hardware, I'll ping www.tpg.com.au.

C:\Documents and Settings\Bob>ping www.tpg.com.au -t

Pinging www.tpg.com.au [203.12.160.187] with 32 bytes of data:

Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=28ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=28ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=29ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=28ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=29ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58

Ping statistics for 203.12.160.187:
Packets: Sent = 52, Received = 52, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 29ms, Average = 25ms
Control-C

I am at the Rockdale exchange and its as slow as a wet weekend. Can get around the SMH website fast as but as for the others they 90% timeout.
Glad I am not the only one & hope it doesn't last long

lol you got that right it is pretty bad

Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Request timed out.
Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Reply from 220.245.178.140: bytes=32 time=43ms TTL=59
Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Request timed out.
Reply from 220.245.178.140: bytes=32 time=50ms TTL=59
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=43ms TTL=59
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=44ms TTL=59
Reply from 220.245.178.140: bytes=32 time=43ms TTL=59
Reply from 220.245.178.140: bytes=32 time=43ms TTL=59
Request timed out.

Ping statistics for 220.245.178.140:
Packets: Sent = 54, Received = 36, Lost = 18 (33% loss),
Approximate round trip times in milli-seconds:
Minimum = 43ms, Maximum = 50ms, Average = 43ms

yea its gotten worse for me aswell :( before i could game and maybe youtube but now i can't even game as im getting 40 loss.... absolutely astonishing really..

surprised i even got to post this reply

Its the same for me.. terrible connection problems to the point of being totally useless.. Im on 1.5mbit and honeslty its worse than dial up!!! I thought it was maybe my machine at first but my other computer runs the same and now it seems many others are having the same problems...

I rang the tech support line and all you get told is its too busy and they cant take the call.. Thats happned about 5 times now when ive tried to call!!! What a total frickin joke!!!!! And its even more pathetic when you see the service status say there are no current outages or faults!!!!

Ive only been with them for a few months, was with internode for probably 6 years prior to this but unless this is totally fixed and rock solid within a few days im leaving..

Edit: Whats the minimum period you need to stay with them before you can break contract ? Also whats the penalty if you break early ? (3rd time im trying to post this)

welcome to TPG, my first day with them. This better not be the bloody norm, especially as they've made me sign for 12 months! 24 hours and I'm ready to go back to Internode.

Don't seem to be able to upload to any sites, have tried a shiteload of proxies... wtf are they using proxies for anyway?

Have tried to post here about 20 times, just keeps redirecting to a blank page. Ridiculous.

btw Lane Cove exchange, never had a problem with Internode apart from the small plan

Add Mascot exchange to the list. My connection has been getting progressively worse for the last week or so. Particularly bad last night and tonight. First time in 3 years I've had cause for complaint about my TPG service. Disappointing.

I'm on the Medowie (Port Stephens) exchange and have had problems every evening for about a week. Why won't TPG acknowledge they have a problem.

proxy server can only worked for a hour, then problem happened again. If the problem won't be fixed by TPG, I am going to change ISP once my contract expires.

To reiterate, for those that are having bad issues, you may be able to get your connection working better if you manually specify a proxy, here is how:

In Internet Explorer Click:

Tools menu -> Internet Options -> Connections Tab -> Lan Settings button -> Put a tick next to "Use a proxy server for your lan ..."

In the address box, enter ---> proxy.tpg.com.au
In the port box, enter ----> 3128

Note: that in the address box, you could also use one of the other addresses mentioned earlier.

Tick "Bypass proxy server for local .."

Click "OK" then "OK" again.

Rob.

everything in sydney is shit because it's raining.
things are fine when it's not raining.

I'm having real issues uploading at all, when I go to www.speedtest.net and choose the Sydney test, it cranks through the download test at 14438kbs, but it doesn't even start the upload.

For the last 5 days TPG have not been providing a decent HTTP browsing service. They definately have not been providing value commensurate with what I am paying them. Personally, I have had enough of TPG's attitude. Once my contract is up I will be likely churning to Internode.

Results of tonight's experimentation:

Reference file for testing is a 230MB ISO located at VMWARE.com.

Via proxy.tpgi.com.au, 36KB/sec
Via proxy1.tpgi.com.au 48KB/sec
Via proxy2.tpgi.com.au 43KB/sec
Via FTP 450KB/sec.

My ADSL2+ router is sync'ed with the TPG DSLAM at over 16Mb/sec down and 1Mb/sec up.

If it wasn't going to end up getting this reply deleted I would add a long line of expletives aimed at TPG's incompetence at managing a Squid proxy farm. They are a joke.

Pinging tpgi.com.au [203.12.160.187] with 32 bytes of data

Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=28ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=29ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=28ms TTL=58
Reply from 203.12.160.187: bytes=32 time=30ms TTL=58
Reply from 203.12.160.187: bytes=32 time=26ms TTL=58
Reply from 203.12.160.187: bytes=32 time=27ms TTL=58
Reply from 203.12.160.187: bytes=32 time=29ms TTL=58
Reply from 203.12.160.187: bytes=32 time=25ms TTL=58

Ping statistics for 203.12.160.187:
Packets: Sent = 24, Received = 24, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 30ms, Average = 26ms

my current default proxy ->

Pinging syd-nxg-pr9.tpgi.com.au [220.245.178.140] with 32 bytes of data:

Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=26ms TTL=61
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=26ms TTL=61
Request timed out.
Request timed out.
Request timed out.
Reply from 220.245.178.140: bytes=32 time=27ms TTL=61
Reply from 220.245.178.140: bytes=32 time=27ms TTL=61
Reply from 220.245.178.140: bytes=32 time=27ms TTL=61
Request timed out.
Reply from 220.245.178.140: bytes=32 time=25ms TTL=61
Reply from 220.245.178.140: bytes=32 time=26ms TTL=61
Request timed out.

Ping statistics for 220.245.178.140:
Packets: Sent = 16, Received = 7, Lost = 9 (56% loss),
Approximate round trip times in milli-seconds:
Minimum = 25ms, Maximum = 27ms, Average = 26ms

TPG........

Can we get an update please???

This is crazzzzzy!!!

Just pathetic out of the Revesby Exchange tonight.....my connection timed out 3 times just trying to reply to this page. Would be better off with dial-up.

ash2000 writes...

Just pathetic out of the Revesby Exchange tonight

im also on the revesby exchange – using one of the proxy's mentioned in here sped it up a bit to 'useable' but not the lightning fast connection it was before

go and vote

oz_Moses writes...

wtf are they using proxies for anyway?

To make you pissed offed. That what it is for. Flapping proxy ruin the night.

UNDERCLIFFE exchange here, just took sooooooooo long to access internet.

even this page, i have to keep refresh to read all the posts.....

any TPG representative can let us know an ETA of connection recovery

lol i just tried speedtest and got the highest download speed that i've ever gotten... and upload works for me.. but this is pathetic i need the net to have my study resources... for next week.....

oz_Moses writes...

wtf are they using proxies for anyway?
To keep prices low.
Without them, TPG would be charging around the same price as other ISP's. (note, they are significantly higher).

I have been having troubles surfing since Saturday. Campsie Exchange.

I thought it was just me but I have done all the testing I can do here inc. new filter. Then I found this was the first topic in WP.

There must be a capacity issue somewhere. Now to get TPG to admit to it and find then they may start looking for it.

i just noticed if its raining i time out. if it doesnt im fine.

like now, its perfect :S

dupe. sorry.
still broken.

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 28/07/2008 @ 10:29 PM

Mirror: TPG
Data: 3 MB
Test Time: 105.77 secs

Your line speed is 232 kbps (0.23 Mbps).
Your download speed is 29 KB/s (0.03 MB/s).

TPG, one question will this be a fixable thing over night or will it take a week or so like last time?

Mitchelton Exchange – Brisbane – adsl2? I think dial up is faster...

Hi All,

We are now checking the cause of the issue. Please do forward your account details to forum_admin@tpg.com.au. Also can you guys access this site: http://stuff.daniel15.com/php/testproxy.php
then forward the result as well. The trend is mostly NSW.
Thanks for your patience.

Regards,
EC

Ian C writes...

We are now checking the cause of the issue.
There would appear to be lots of water on various lines somewhere. Been raining pretty heavily in Sydney, and even though it has now stopped, my internet is still pretty crappy / slow, ie water is still on some lines.

Gold Coast here and its been superslow for the last few days....

Carramar NSW ~ Issue seem to have clear up here.
Was getting timeout also.

sent :)

cheers

Dan

Yeh, seems to have improved a bit here too – Kingsgrove (Sydney) exchange.

Took TPG several hours in denial mode to recognise there was a problem, (even if ISP widespread in general), I wonder how long it'll take 'em to grab the credit for fixing it???

Nathan. writes...

There would appear to be lots of water on various lines somewhere.

The main problem being experienced across TPG's user base has nothing to do with water in or on lines. It is 100% purely a stuffed up proxy farm.

Yes, there may be some users who are having water related problems with the lines between their home and the DSLAM but that is on top of the attrocious performance of the HTTP proxies.

I've been having similar problems as everyone else here, drop outs, cant access sites or download anything, the only site I can access is TPG's own website. I spoke to phone support, the guy on the phone was nice enough, tried to help me out but was unable to do a thing. He has now escalated the issue to a "Internet Engineer". I will be waiting to see if I get a decent reply, and a prompt fix of the problem, otherwise I am back to iiNet. Much better in every regard except the price. But I'm more than willing to pay a little extra to get a decent service.

steam3801 writes...

Yeh, seems to have improved a bit here too

That is because TPG have just turned off the intercepting (A.K.A. transparent) HTTP proxies while they try to fix the problem.

Finally churned to iiNET. Its not so bad that TPG has problems, the bad part of being a TPG customer is their frustrating lack of acknowledging there is a problem.

I'm back up to 5mbps now, still slower than during the day, but a big improvement.

Well with the intercepting HTTP proxies disabled, I can now browse at decent speeds. No timeouts, no dropouts, just good performance as it should be ALL the time.

I wonder how long before they re-enable their incompetently managed poor excuse for a decent proxy farm? Hopefully it will be a while.

TPG – as I have been saying for years get a decent load balancer which is Squid aware and measures real world performance to assign work to well performing proxies. Also make sure the load balancer fails over to direct when all the proxies are stuffed.

Hundreds of ISPs have this setup. I have this setup in a private organisation. Why is it so hard for TPG to implement it?

ghulp writes...

That is because TPG have just turned off the intercepting (A.K.A. transparent) HTTP proxies while they try to fix the problem.

no they haven't (for me) speeds have improved after moving me from nxg-9 to nxg-3, (thanks :)

sisko.nine writes...

no they haven't (for me)

Just checked again and they are once again enabled and intercepting HTTP requests. You can check with http://stuff.daniel15.com/php/testproxy.php just make sure you don't have a proxy explicitly defined in your HTTP client.

Wonder how many people had to reset their modems at the helpdesk's request to fix this problem ? :P

ghulp writes...

Just checked again and they are once again enabled and intercepting HTTP requests. You can check with http://stuff.daniel15.com/php/testproxy.php just make sure you don't have a proxy explicitly defined in your HTTP client.

that's how i checked :) maybe you got them when they were switching everyone over

Sorry, I have no idea about how proxies work, how exactly do I make sure "you don't have a proxy explicitly defined in your HTTP client."?

Rob writes...

Wonder how many people had to reset their modems at the helpdesk's request to fix this problem ? :P

Even crazier would be the amount of money people have wasted buying new filters and modems on Helpdesks suggestion only to find its not a problem in their homes.

I too have faced similar problems for last 5 days. Poor browsing experience is the main issue. Data transfer on non 80 ports does not seem to be a issue. The http requests from browser appears to succed when proxy set to a non eastern coast one (perth works marginally well).
What i've found most infuriating has been the repsonse from TPG tech support. A casual look at the WP threads makes it obvious tha