Whirlpool

Send a support request to Internode already, just wondering if anyone else is having problems sending email to Optus?

Get the following email failed error

Reporting-MTA: dns; ipmail05.adl2.internode.on.net

Final-Recipient: rfc822;xxxxx@optusnet.com.au
Action: failed
Status: 5.0.0 (permanent failure)
Diagnostic-Code: smtp; 5.1.2 – Bad destination host 'DNS Hard Error looking up mailx.internode.on.net (MX): NXDomain' (delivery attempts: 4)

I had a similar problem a couple of days ago where my mail to an optusnet addresses was delayed.

I kept getting error reports every hour telling me it was delayed.

It looks like it sent now so I dunno what happened.

Carl B writes...

I had a similar problem a couple of days ago where my mail to an optusnet addresses was delayed.

I had the delayed emails too. But this seems more serious.

I have been having issues on and off over the last few days, mostly with delay's, have brought this to the attention of node and had it escilated to level 2, and still waiting on a reply (1392369)

Haven't had any of the hard look up failures though.

I thought this had been kinda resolved as some of the mail we were sendign to optusnet people is gettign through, but occasionally we get a delay again.

Yes we are aware of the email delays to Optus, they are issuing temporary 451 errors although the content of the error is incorrect.

At this point we haven't been able to locate any rhyme or reason for the delays and haven't had any joy making contact with the right people in Optus.

Rocky writes...

Status: 5.0.0 (permanent failure)

That was a momentary glitch in the matrix while we were trying to implement a work around, if you send the email again it should be fine.

HTH

Rocky writes...

Get the following email failed error

Getting the same error as you, Have also lodged a support request.

We have been unable to send email to Optus for almost this whole week?

Is Optus having issues with a lot of providers, or just the node?

Dan D writes...

Is Optus having issues with a lot of providers, or just the node

Haven't seen many reports from other ISP customers, so assume it's just us who are special this week :)

However in absence of confirmation from Optus it's a bit hard to know really.

Got delayed deliver errors too sending to optusnet.com.au addresses...

Joseph Burford writes...

Haven't seen many reports from other ISP customers, so assume it's just us who are special this week :)

and opt-arse say it's noting personal :)

Looks like this is still on going, jsut got this from someone in our office:

----- Transcript of session follows -----
><XXXXXXXXXX@optusnet.com.au>... Deferred: Connection reset by
>extmail.optusnet.com.au.
>Warning: message still undelivered after 4 hours Will keep trying until
>message is 5 days old

I have had delayed and Deffered, but not the hard error look up.

Oh optus, please play nicley on the internet.

More here too.

[/The original message was received at Thu, 24 Jul 2008 12:46:12 +0930 (CST)
from ipmail05.adl2.internode.on.net [203.16.2xx.xxx]

----- Transcript of session follows -----
<xxxxxxxx@optusnet.com.au>... Deferred: Connection reset by extmail.optusnet.com.au.
Warning: message still undelivered after 4 hours
Will keep trying until message is 5 days old /]

I've been getting these for most of the week.

-------------------------------------------------------------------------

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<xxxxxxxxxxxxxx@optusnet.com.au>

The reason for the problem:
4.1.0 – Unknown address error 451-'4.3.2 Please try again later'

Reporting-MTA: dns; ipmail01.adl6.internode.on.net

Final-Recipient: xxxxxxxxxxxxxxxxx@optusnet.com.au
Action: delayed
Status: 4.0.0 (temporary failure)
Remote-MTA: dns; [xxxxxxxxxxxx]
Diagnostic-Code: smtp; 4.1.0 – Unknown address error 451-'4.3.2 Please try again later' (delivery attempts: 5)
Will-Retry-Until: 28 Jul 2008 12:35:42 +0930

Looks like this is getting worse.

Just read in the optusnet forum that sending from optus to optus is even getting delays. sounds like something is broken in their system, one sick server in the bunch maybe?

I hope this gets sorted out soon, although I knwo there is nothing node can do!

On friday at about 3:30 – Node advised me they have added a work around for the issue.

Today there is a whole bunch that have come back. Have also forward them to node for assesment as well, hoping it will give more data to help resole the issue with optus, not that node have the issues.

If anybody else gets any bounce backs, please contact node support and open a ticket.

Yup, This Broken. Opening a ticket as I type this.

Been broken for nearly a week now.

Not good enough Jan.

Edit: Anyone know if the messages eventually get through or not? I know the error message says we don't need to resend but wouldn't be the first time a computer told porkies.

tronic writes...

Not good enough Jan

Perhaps that should read not good enough optus – not happy jan?

This is no way nodes fault. If it was we would be seeing bounce backs on almost every email, but I know it would be Fixed as a high prioroty.

This is a result of the optus tech suppoer either not picking up their phones or knowing what to do.

I didn't point any fingers. Where in the post did I blame Node?

The comment "not good enough Jan" simply referres to the fact that, in this day and age. It's not good enough for an issue like this to exist for a week. If one of my clients E-mail servers was broken for a week, my backside would be kicked severely.

Might be a good idea to take those pro-node goggles off?

Sheesshhh

mate, wasn't meanign to sound like I was saying you were pointing fingers. One of the guys i work with read it as well and had a similar though, make sure he knows the issues is not on node's end. its 100% optus!

Also the emails mostly get though. I have found I ever get the odd failure or they get though after varing times. We talk to some of the people we send the emails to on a regular basis, so we can get both sides of whats happening here.

hard part is convicing people that the peoblem is on the side o their ISP and its not us who can;t asend an email properly.

End of the day this needs to get fixed.

Just got an email from Internode on this, Looks like they have been able to speak to someone at optus and get a fix made to their black list servers.

Initially it looks to be working.

I use optus. I sent an email to my sister who uses internode on July 18. She finally received the email today (August 5)!

Looks like there are still problems.

3 emails just bounced back to me today (06/08).

I sent these emails on the following dates:

05/07
17/05
27/05

OPTUS, what is your problem?

David1966 writes...

OPTUS, what is your problem?

Sadly it sthe way a lot of big business are going, all about the money rather then the servive they provide to the customer.

they move everything offshore to lower cost, provide a better return for the stock holders. While the stock holders are all happy the upper managerment can then pay them selves the big bonuses. (and the aussie jobs that cost an extra few $$ more per hour all go out the window with the quality)

Business is getting sad. Greed is the way of the future. No longer are names built on service and quality, but on how well it does on the stock market.

Service and product quality has to be put above share holder returns. it can be done, I am with an ISP that does it, and does it well!

Joseph Burford writes...

nd haven't had any joy making contact with the right people in Optus.

Lol thats entirely believable.

I know Optus are aware of the issue, as I have been trying to send emails to an Optus address – fortunately thats not my only point of contact with these people. I get emails from them, but my reply is not delivered. This continued even after Optus had told my friends the problem was fixed...

I suggested they should use Gmail lol

I have moved to gmail. Though I find it a bit strange that they still call it beta when it is probably the best web-based email there is.

By the way fuzz_master I AM a share holder in optus via my Singtel shares. I would sacrifice I little ROA if I could have reliable email. I'm sure I don't own no where near enough share for my opinion to count. Having said that their email has been pretty reliable over the last 4 years.