|
User #213314 5 posts
Participant
|
I am writing this for two reason, firstly to see if the guys at tpg can even come up with a reason why I (and many others) are having these problems and two to just plain old flame tpg for being worse then telstra (Which takes alot to do that, I use to work for bigpond I know bad... and tpg far is worse) lets begin shall we? Firstly Why on earth do you use transparent proxies??? It make sense "oh proxies will blah" well I don't know I don't have a degree in computers but the only logical explaination i can think of you guys for even using proxies is for "faster page viewing" but when you've got 1000's of customers on going through one bloody server it sure as hell ain't faster and it doesn't help these proxy servers are highly unstable constantly crashing and refusing connections, nah i could show proof of this but there no real way of doing that unless i took lots of print screen or filmed my internet habbits for a week showing you how many damn times i have to manually switch proxies just to go about my web browsing but from all the other posts about proxies you guys know your proxies are screwd royally. Secondly your dns servers (you really should find some better guy to maintain your servers), now im not exactly sure if your dns servers considering each proxy may be set up with it own dns or your seriously bad links to outside australia (which is my third point) but constantly without fail, i find myself unable to view web pages because the dns failed saying it doesn't exist blah blah blah now i would print screen that but yet again i'd have to monitor my own damn internet usage for a week when really i shouldn't have too. Thirdly your poor connections outside of Australia. Now at the start of this year I was with Internode the only reason i left internode is because i moved locations and when it came time to choose the internet you guys had the bang for the buck (so it seemed plan wise the actual service wise you guys suck hard) but right now I could ping any server in Australia (though except at the moment because once again something on your end is crashing and causing major lag within the tpg network as my printscreen below will show) and get relative decent response rates (thought for an 8 megabit connection they still a little on the slow side) but soon as i try and ping say a website in America? china? Japan? England? etc The ping goes from say around 200 ms to anywhere between 250-900 (yes i know in your thing it say 250 is normal considering the distance but back on internode i was on 1.5 and the maxiun ping rate was like 400 and that was on a bad day) seriously what up with that? Be like internode and invest some more money into bandwith for the submarine cables. Fourthly the recently discovered slowness within tpg own backyard. Now i dont know if this is because of the proxies or what but what has pushed me to make this post was about 15 minutes ago you guys spazzed out to say your proxies were refusing connection i had extreme slow speeds etc etc and as my ping revealed the bulk of the delay was within tpg network seriously shouldnt that be where it at its fastest? Fithly 8 megabits my ****, i signed up with you guys for your 8000 plus plan the one with 40 gigs a month or whatever it is now I know speeds are based on quality of your phone line the distance from the exchange blah blah blah. I know this but I know for a fact my line is capable of 5 megabits (so i knew i wasn't going to get the full 8) why has it? over the months slowly declined to the point where it is slowly then 1.5 right now I am sitting on a whooping 1.2 now is that your end once again? or do you guys need to come out here and fix something because seriously If i switch to internode in 2 weeks (which is more likely what i am going to d0) because i got a feeling once i switch to their 8 megabit plan my speed will bounce back up to around 5 (and before you say "are you sure your line is capable of that speeds, yes i am considering that how fast it was when i first signed up with you guys) Last but not least your poor choice in modems, Now I don't know if it just bad luck and i got a bad modem but i am thinking it more then the brand/model then just the modem itself but I have a good feeling a fair few of my issues is thank to this modem for example when i try to access the modem page it takes forever to load like as in a minute to load now considering I have one a cat 6 cable and a 100mb network card why on earth is it taking that long??? not to mention it sometime struggle to assign ip address and authenticate with your servers (though with knowing how bad your server are that maybe you guys not the modem) So to sum up You guys know you have these problems so i assumt atleast. All the problems I've listed you've probably have heard many times before So what the hell are you guys doing about it? Are there already solutions (beside manually changing proxies every 20 damn minutes) because really I do not want to have to call you guys to be trouble shooted to only have your technical support guy realise your stuff is as screwed as i've mentioned and that he can't really help me because i've done the basic troubleshooting it not my end (as in reset modem as in isolation test as in change phone sockets etc etc) I doubt i get a response you so i guess i will have to find time to switch over to internode i just basically wrote this because i know you guys occasionally replise to msgs and i was curious to what you'd have to say about that and also so people who come to whirlpool and here to find an isp and considering TPG will read this and know you guys have alot of issues. so thanks to anywhere who read this and internet here i come p.s I figured if you reply you would some kind of prove of my ramblings so i've got a punch of print screens to show you all http://i163.photobucket.com/ http://i163.photobucket.com/ http://i163.photobucket.com/ http://i163.photobucket.com/ http://i163.photobucket.com/ This was just from 5 minutes of whatever the hell was happening as you can see your stuff was spazzing out for 10 minutes prior to this and then by the end of it it had started to come back. |
posted 2008-Jul-24, 12am AEST
|
|
User #40103 7084 posts
Whirlpool Forums Addict
|
From those logs you have something downloading in the background or a virus |
posted 2008-Jul-24, 12am AEST
|
|
User #55827 9256 posts
Whirlpool Forums Addict
|
From those logs you have something downloading in the background or a virus I agree, there is some serious traffic your end how many other pcs have ya got connected... even the 7ms from your pc to the router is way out... have you rebooted ya modem recently? oh and has for the thread title, bit silly really when this issue is one of trafiic your end and would be the same no matter what isp your with |
posted 2008-Jul-24, 12am AEST
edited 2008-Jul-24, 12am AEST
|
|
User #127526 201 posts
Forum Regular
|
Good post but I hate to say it... your not alone as the last few nights have been terrible, you should start a poll and get people to vote to see how many are having issues currently. There's alot. I also surprised that the help desk wasn't mentioned as I vowed never to ring that again, never. O the conversations with TPG support.... |
posted 2008-Jul-24, 12am AEST
edited 2008-Jul-24, 12am AEST
|
|
User #55827 9256 posts
Whirlpool Forums Addict
|
Good post but I hate to say it... but your not alone go on then post your tracerts i bet they look nothing like his you should start a poll and get people to vote to see how many are having issues currently what with mass amounts of congestion between him and his modem try looking at the pics he has posted of his tracerts |
posted 2008-Jul-24, 12am AEST
|
|
User #52816 2787 posts
Whirlpool Forums Addict
|
what with mass amounts of congestion between him and his modem For once, I agree with you Stoneyyy.. ;) This isn't an issue with TPG, this is an issue with the OP's PC/home network. |
posted 2008-Jul-24, 9am AEST
edited 2008-Jul-24, 9am AEST
|
|
User #196415 3846 posts
Whirlpool Forums Addict
|
what with mass amounts of congestion between him and his modem Or maybe the modem juts needs a reboot. My NB6+4W (which has exactly the same components as the RTA1025W) does funny things after going a few days without a reboot. Here are some of my tracerts and pings to compare to the OP: traceroute to 220.245.178.134 (220.245.178.134), 30 hops max, 40 byte packets C:\>ping 10.0.100.1 Pinging 10.0.100.1 with 32 bytes of data: Reply from 10.0.100.1: bytes=32 time=1ms TTL=64 Ping statistics for 10.0.100.1: C:\>ping tpg.com.au Pinging tpg.com.au [203.12.160.187] with 32 bytes of data: Reply from 203.12.160.187: bytes=32 time=23ms TTL=49 Ping statistics for 203.12.160.187: C:\>ping 220.245.178.135 Pinging 220.245.178.135 with 32 bytes of data: Reply from 220.245.178.135: bytes=32 time=22ms TTL=4 Ping statistics for 220.245.178.135: C:\>ping 220.245.178.134 Pinging 220.245.178.134 with 32 bytes of data: Reply from 220.245.178.134: bytes=32 time=21ms TTL=4 Ping statistics for 220.245.178.134: C:\>ping 220.245.178.135 Pinging 220.245.178.135 with 32 bytes of data: Reply from 220.245.178.135: bytes=32 time=21ms TTL=4 Ping statistics for 220.245.178.135: traceroute to google.com.au (72.14.207.104), 30 hops max, 40 byte packets C:\>ping www.bigpond.com Pinging www.bigpond.com [144.135.18.32] with 32 bytes of da Reply from 144.135.18.32: bytes=32 time=112ms TTL=241 Ping statistics for 144.135.18.32: C:\>ping internode.on.net Pinging internode.on.net [203.16.214.17] with 32 bytes of data: Reply from 203.16.214.17: bytes=32 time=24ms TTL=53 Ping statistics for 203.16.214.17: Comparing mine and his, I agree something must be wrong with the modem – 8 digit ping to your modem should not happen. |
posted 2008-Jul-24, 1pm AEST
|
|
User #213314 5 posts
Participant
|
"From those logs you have something downloading in the background or a virus" That was taken from my newish computer (by newish I mean brought a new hard drive/ram etc for it) so I doubt I have a virus seeing I have anti virus/firewall/etc if you doubt that pick a virus program and i run it through my computer and print screen it. In response to the "downloading", that is what pushed me to write this I had to stop my downloading (at it drastically slow speeds of 50kbs [which to some may not be slow but when you're paying for an 8 megabit and know your connection is capable of speeds of 400kbs you know something is ****** up]) and before you say it yes I am aware of how the speed depend on where the server is and how fast the other end is capable of but this is from a website i have previously reached the above mention high speeds with so it not them. "how many other pcs have ya got connected... even the 7ms from your pc to the router is way out... have you rebooted ya modem recently?" In my house including my laptop there is 3 pc's connected to the network at the time of them tests my laptop wasn't connected to the network and the pc down stairs was turned off and my pc i ran them logs off was has from memory a 100mb network card with which connect to the modem via a cat 6 cable that wouldn't be longer then 2 metres. Besides I already mention how i have a crappy modem (the one tpg sent me) whether it that particular one or the brand itself (the brand is dynalink so i am thinking it the company making crappy modems not the modem itself) and yes with all the problems i'd say on average my modem probably gets reset every 1-2 days with me rebooting it as recently as a few hours before them logs. "oh and has for the thread title, bit silly really when this issue is one of trafiic your end and would be the same no matter what isp your with" "what with mass amounts of congestion between him and his modem For once, I agree with you Stoneyyy.. ;) This isn't an issue with TPG, this is an issue with the OP's PC/home network." Look at the tracerts even when this "congestion" within my network dies down it still extreme lag while going through tpg systems once it out of tpg servers etc it speeds up as you can see. So how exactly can this be an issue with my network? It a home network. 3 Computers to one router which usually one computer is on at a time connected via cat 6 hell for that test purpose i even turned wireless off on the router and set up mac filtering and wep and disabled the ssid just to ensure no one else was using my network but me To sum up as i've mentioned in the previous post the speed issue is just one of the problems I am having even if the congestion was on my end it still doesn't explain the proxy issues and tpg servers all round constantly crashing. If it was my end Me changing proxy server manually wouldn't temporary solve the problem (which is does half the time) Seeing I use their dns servers and not my own I should not be have issues accessing websites which i constantly do because of dns (if it was my end). And if you still thinking it my end I will run another test when it spazzes out (which it does almost every damn day) under your test parametres and you'll see it not my network. oh and i'd just like to add one thing yes my router is wireless (but before someone goes well simple other people are using your connection) for the purpose of the logs, i disabled the wireless (so seeing i wasn't sure if that function could actually work if it does work i am not sure what dynalink does when you disable the wireless) i also added mac filtering and wep encryption. I also live in Mcgrathshill, if anyone familiar with that area and the hawkesbury in general they would know it isn't exactly place where you'll find many people knowledgeable in IT especially to a level where they'd be able to hack into a secured wireless network. |
posted 2008-Jul-24, 1pm AEST
|
|
User #196415 3846 posts
Whirlpool Forums Addict
|
wep encryption Use WPA-PSK. WEP is useless. Try this: Turn the modem off. Leave it off for 15mins – half an hour. Also try with a different modem if you have it. The RTA1025/NB6+4W are actually very good modems, but that's not to say they don't fail. Also post your modem stats if you know how, like the connection speed, etc. |
posted 2008-Jul-24, 1pm AEST
edited 2008-Jul-24, 1pm AEST
|
|
User #70200 2070 posts
Whirlpool Forums Addict
|
It's something on your end, seriously. The sensationalism in your post is amazing. Post your modem stats (attenuation/noise) and all the other things such as what multiplexing and vpi / vci you're using. |
posted 2008-Jul-24, 1pm AEST
|
|
User #40103 7084 posts
Whirlpool Forums Addict
|
Look at the tracerts even when this "congestion" within my network dies down You have the same congestion on every tracert |
posted 2008-Jul-24, 2pm AEST
|
|
User #55827 9256 posts
Whirlpool Forums Addict
|
Furthermore your on adsl1, what logon are you using PPP or L2TP ? |
posted 2008-Jul-24, 3pm AEST
|
|
User #29911 4504 posts
Whirlpool Forums Addict
|
honestly dude... if u're getting more than 1ms on your first hop (ie between ur computer and router) then don't come here and ramble on about how crap tpg is.. if the first hop is more than 1ms then something is eating ur cpu or modem.. fix that first! the link between ur router and ur computer has nothing to do with tpg |
posted 2008-Jul-24, 4pm AEST
|
|
User #59863 282 posts
Forum Regular
|
To this day, I still reckon TPG uses Transparent proxy to save costs on their infrastructure and care not about performance for customers. The thing is its only port 80 that is being cached, which i do not see any benefits for them, only just to save them bandwidth costs for http websites... In another words our connection is being advertised as the proxy ip all the time...apart from filter web traffic and being cheap on bandwidth i can't see what reason they would do it. |
posted 2008-Jul-24, 5pm AEST
|
|
User #216965 14 posts
Participant
|
I also live in Mcgrathshill, if anyone familiar with that area and the hawkesbury in general they would know it isn't exactly place where you'll find many people knowledgeable in IT especially to a level where they'd be able to hack into a secured wireless network. t isn't exactly place where you'll find many people knowledgeable in IT So this obviously includes you too?? |
posted 2008-Jul-24, 6pm AEST
|
|
User #142053 852 posts
Whirlpool Enthusiast
|
I have to say that it is amazing that most of the opposing ppl are not with TPG however I have to agree that I also experience these very fast connection speed lately Upstream 256 kbps |
posted 2008-Jul-24, 9pm AEST
|
|
User #196415 3846 posts
Whirlpool Forums Addict
|
I have to say that it is amazing that most of the opposing ppl are not with TPG Because we have looked at those tracerts and recognized that for once, it's not at TPGs end. |
posted 2008-Jul-24, 11pm AEST
|
|
User #166641 68 posts
Forum Regular
|
I still reckon TPG uses Transparent proxy to save costs on their infrastructure and care not about performance for customers. Yes, saves them bandwidth, and its supposed to improve performance. Getting it directly from TPGs cache as opposed to getting it from half way around the world should be faster, though their proxy servers seem to be struggling. Time to upgrade those 486's TPG!! :) In another words our connection is being advertised as the proxy ip all the time... Your personal IP also gets forwarded by the proxy, some websites just don't read it, hence the problems with some websites. |
posted 2008-Jul-25, 12am AEST
|
|
User #196415 3846 posts
Whirlpool Forums Addict
|
To this day, I still reckon TPG uses Transparent proxy to save costs on their infrastructure and care not about performance for customers. Spot on. TPG wouldn't be able to charge the rock bottom prices they do without the proxies. and its supposed to improve performance If the proxies are updated/numbers increased as demand rises. Which as a cost cutting measure, TPG are not doing, causing slowness and timeouts. |
posted 2008-Jul-25, 12am AEST
edited 2008-Jul-25, 12am AEST
|
|
User #47409 1641 posts
Whirlpool Enthusiast
|
StudeTech, good luck with your problem. You need to forward your tests to a rep. My pings are OK at present. Please note I'm also doing heavy p2p downloads: tracert 220.245.178.134 Tracing route to syd-nxg-pr4.tpgi.com.au [220.245.178.134] 1 1 ms 1 ms 1 ms xx-xxx-xx-xx.static.tpgi.com.au [xx.xxx.xxx.xx] |
posted 2008-Jul-25, 12am AEST
edited 2008-Jul-25, 12am AEST
|
|
User #52816 2787 posts
Whirlpool Forums Addict
|
The road to internode is a golden one, lined with decent pings and australia's best network. ..rofl! I'd have to pay more than double what I pay now to only get 2/3 of the data I get now.. $69.99 for 150gb or $149.95 for 100gb Personally we aren't even talking about reliability for me; my connection is just as stable as when I was with iiNet for instance. Sure, the proxy might cause some frustration now and then but the value is still with TPG by FAR. |
posted 2008-Jul-25, 4pm AEST
|
|
User #195244 3966 posts
Whirlpool Forums Addict
|
I'd have to pay more than double what I pay now to only get 2/3 of the data I get now.. with the TPG only 40gb was peak..now you can use 100gb peak.. |
posted 2008-Jul-25, 4pm AEST
|
|
User #52816 2787 posts
Whirlpool Forums Addict
|
with the TPG only 40gb was peak..now you can use 100gb peak.. ..granted. Though given the price difference and the extra quota, it's certainly worth installing a scheduled downloader. Not many people have to do all of their downloading during the peak period. |
posted 2008-Jul-25, 4pm AEST
|
|
User #185447 3007 posts
Whirlpool Forums Addict
|
with the TPG only 40gb was peak..now you can use 100gb peak.. The proper comparison is this: 100GB anytime, 64K shaping for $149 – Internode 100GB anytime, 256k shaping for $129 – TPG |
posted 2008-Jul-25, 4pm AEST
|
|
User #142053 852 posts
Whirlpool Enthusiast
|
hmm, I just checked and it is not as bad as urs Microsoft Windows XP [Version 5.1.2600] E:\Documents and Settings\aa>tracert 220.245.178.134 Tracing route to syd-nxg-pr4.tpgi.com.au [220.245.178.134] 1 1 ms <1 ms <1 ms home.gateway [192.168.1.254] Trace complete. E:\Documents and Settings\aa>tracert 220.245.178.136 Tracing route to syd-nxg-pr6.tpgi.com.au [220.245.178.136] 1 1 ms 1 ms <1 ms home.gateway [192.168.1.254] Trace complete. E:\Documents and Settings\aa>tracert www.google.com.au Tracing route to www.l.google.com [209.85.171.104] 1 1 ms <1 ms <1 ms home.gateway [192.168.1.254] 11 207 ms 197 ms 200 ms ae-3.ebr1.Seattle1.Level3.net [4.69.132.50] 13 198 ms 197 ms 198 ms GOOGLE-INC.car1.Seattle1.Level3.net [4.79.104.74 14 199 ms 197 ms 201 ms 209.85.255.77 Trace complete. |
posted 2008-Jul-25, 4pm AEST
|
|
User #185447 3007 posts
Whirlpool Forums Addict
|
not as bad as urs "Not as bad"? Your traceroute is fine. <35 throughout TPG's network and then jumps up to 200 when you reach the States... normal. |
posted 2008-Jul-25, 5pm AEST
|