Whirlpool

Is anybody else having problems with receiving mail?

We are at a transport company in Brisbane Metro (southside) where our customers send through their manifests which gets processed and sends these out to the depots in each capital city. One customer sent the file at 2.28 pm this afternoon and we only received at 3.16pm. Another sent at 4.22 pm and only received at 6.09pm. The size of these files are less than 5k, so size is not a problem at all...

Derty Boi writes...

Is anybody else having problems with receiving mail?

Yes. Last Thursday morning I was sent an email from a friend on Optus to my non Optus email address and it took until Friday night to arrive.

Is this business actually using an OptusNet service or an Optus Business service?

Yes. I've been having a nightmare with email delivery being delayed between myself and my mother and sister in law, each of whom have OPTUS. Some email has not been received by them for five days and some not at all. This evening, I have received 2 emails back sent Sunday to each of them individually (both OPTUS) and both have come back to me as underlerverable which is nonsense. Since Sunday I have not been able to get any email through to them. OPTUS email is a nightmare. This has been going on for best part of a month. I'm trying to find a good cheap basic account alternative for my mother as she cannnot count on ever getting or receiving her email with OPTUS.

I'm sending emails to optus people from internode and getting email delay errors coming back to me..

been happening for a while now.. does optus know how to run a ISP?

Oh good I'm not the only one. This is a business a/c as well, pretty lame.

The optus webmail is a pile of bollox as well. Let's see how it goes today. All the best guys.

I am trying to send e-mail to Optus customers in Sydney and Taree (North Coast of NSW) and have been getting "Delivery Status Notification (Failure)" messages since 8:50 PM on Tuesday, 22nd.

I tried to look on the Optus website to see if there was anything about network problems. Surprise! Surprise! There is nothing. Why do Optus customers put up with such poor service. Switch to someone like Internode for your ISP service. At least they tell you what's happening.

Its not good enough Optus!

Peter

Lets see some headers from a late email. This will show where the problem was, you cant go by the time on the email as that is the time of the PC itself and can be set to anything.

Same here using internode's mail server.... "Delivery is delayed to these recipients..."

Been having issues as well getting email from Internode to optus. Have already lodged a fault ticket with them, but as the fault is on the optus sdie of the fence, they can't do much.

If your on optus and you know your emails are being delayed or not getting trough call the help desk and let them know. the more who call the better.

Funny you mention this, as I have had the same problem as well, for quite some time now.

Optusnet will tell you that it's not their issue and to take it up with the sending ISP.

boreduser writes...

Lets see some headers from a late email.

Return-Path: <user1@optusnet.com.au>
Delivered-To: user2@xxxxxxxxxx.net.au
Received: (qmail 6034 invoked from network); 18 Jul 2008 07:52:06 -0700
Received: from mail07.syd.optusnet.com.au (xxxxxxxxxx)
by usps1.soho.aussiehq.net.au with (DHE-RSA-AES256-SHA encrypted) SMTP; 18 Jul 2008 07:52:03 -0700
Received: from xxxxxxxxxx (xxxxxxxxx.ipswc1.qld.optusnet.com.au [xxxxxxxxxx])
by mail07.syd.optusnet.com.au (8.13.1/8.13.1) with ESMTP id m6H567Wx007773;
Thu, 17 Jul 2008 15:06:08 +1000
Message-Id: <200807170506.m6H567Wx007773@mail07.syd.optusnet.com.au>
From: "user1" <user1@optusnet.com.au>
To: "user2" <user2@xxxxxxxxxx.net.au>

Wayne writes...

Received: from mail07.syd.optusnet.com.au (xxxxxxxxxx) by usps1.soho.aussiehq.net.au with (DHE-RSA-AES256-SHA encrypted) SMTP; 18 Jul 2008 07:52:03 -0700
Received: from xxxxxxxxxx (xxxxxxxxx.ipswc1.qld.optusnet.com.au [xxxxxxxxxx]) by mail07.syd.optusnet.com.au (8.13.1/8.13.1) with ESMTP id m6H567Wx007773; Thu, 17 Jul 2008 15:06:08 +1000

The sender of this e-mail should have got a delayed message delivery warning e-mail. It would be useful to see what information that e-mail had in it.

Peter Anderson writes...

I am trying to send e-mail to Optus customers in Sydney and Taree (North Coast of NSW) and have been getting "Delivery Status Notification (Failure)" messages since 8:50 PM on Tuesday, 22nd.

What actual error are you seeing reported in these DSN failure notices?

Thanks for the responses guys, this is getting beyond the joke ->

One of our customers sent their file yesterday 3.08pm and we received it 3.30am! This is PATHETIC. This is a business email. Optus – you are going to lose a lot of customers over this if you don't get it fixed...

I sent a 2Mb e-mail from my work (Optus Business) to my Home (Optus residential) and it took 2 days to arrive. I thought it was a bit unusual to take so long as there are no firewalls holding large e-mails to off-peak times anywhere in the system at work (I admin) or home.

Malcontent writes...

Optusnet will tell you that it's not their issue and to take it up with the sending ISP.

The ISP I use hase confurmed thats its not an issues with them (and I tend to believe them a little more then optusnet) and have also tried to talk to reps from optus who dont appear to want to talk to people from other ISP's?

hence my call to try to get otupsnet customers to pressure them into looking a little more closley.

I guess at the end of the day we can start trying to explain to customers that its optusn net thats causing the problem. and hopy they dont think we are in-capable of sending an email.

I still think its a poor effort from optusnet.

Yes, problems here too .....
No email failure notices.

I just spoke with Optus support.
"There were problems that have now been resolved. Emails sent now are not now being delayed. However, some emails sent earlier may still be delayed."

=================
Example:

Received: from outbound.icp-qv1-irony-out2.iinet.net.au (outbound.icp-qv1-irony-out2.iinet.net.au [xxx.xx.x.xxx])
by mail14.syd.optusnet.com.au (8.13.1/8.13.1)
for <xxxxxxxxx@optusnet.com.au>; Fri, 25 Jul 2008 03:53:56 +1000

Received: from xxxxxxxxxxx ([xxx.xxx.x.xxx])
by outbound.icp-qv1-irony-out2.iinet.net.au with SMTP; 23 Jul 2008 13:27:34 +0800
Sent: Wed, 23 Jul 2008 15:27:38 +1000

Fixed eh? Well that's interesting, I just registered on Whirlpool and the emails haven't come through to Optusnet yet, though they've all arrived at Gmail...

I've been having this problem for at least three days now and I thought I'd just mention my experience in case it's useful. Emails direct to my optusnet.com.au address are delivered straight away, but emails to domains which are then forwarded to the same account have been delayed by random amounts up to 36 hours. The problem is not with the domain host as since I've changed the addresses to forward to both gmail and optusnet, the gmail account is picking up the emails straight away.

I shall be phoning Optus shortly with my gripes... but maybe try using your optusnet direct address for a temporary workaround for urgent emails.

wokh writes...

Emails direct to my optusnet.com.au address are delivered straight away, but emails to domains which are then forwarded to the same account have been delayed by random amounts up to 36 hours.
Now, that is interesting.

Did some testing. Both coming thru immediately (at the moment).

maybe try using your optusnet direct address for a temporary workaround for urgent emails
Good idea.

Below is typical of the messages I have been getting (the recipients name has been xx'ed out for obvious reasons). Internode informed me that the problem was with Optus and they were talking with them. Today (Friday, 25th) the problem seems to be fixed.

---------- START OF MESSAGE ----------

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<xxxxxxxxxx@optusnet.com.au>

The reason for the problem:
4.1.0 – Unknown address error 451-'4.3.2 Please try again later'

Reporting-MTA: dns; ipmail04.adl2.internode.on.net

Final-Recipient: rfc822;xxxxxxxxxx@optusnet.com.au
Action: delayed
Status: 4.0.0 (temporary failure)
Remote-MTA: dns; [211.29.133.14]
Diagnostic-Code: smtp; 4.1.0 – Unknown address error 451-'4.3.2 Please try again later' (delivery attempts: 7)
Will-Retry-Until: 28 Jul 2008 16:48:50 +0930

I have experienced delays of three days with some inbound emails from another Optusnet user. Other emails get straight through. It appears to me that the delays I am experiencing may be caused by conscious delays being applied by Optus to emails being blind copied to me.

Other ISPs do this with my outbound blind copy emails. After three of four days they either reject it or pass it on.

Had the delays myself. Sent a few to myself at work from my optus account first few were there when i got to work some others didnt arrive till a day later. Strange...

Regards

The last few days have finally tipped me over the edge on this one. I had this problem a few months ago with emails from my Planetdomain-hosted domain name (just email redirects) taking days. That lasted about a week.

Then this week it all went down the tubes again. The same delayed delivery notices mentioned here earlier. Some have taken over 48 hours.

Job logged with Optusnet – pitiful response blaming planetdomain despite me sending a copy of the headers indicating the delays and the error messages where the planetdomain smtp server reported the error it received from the remote server (Optus).

All they could say was "if the emails sent to your optusnet address work there's nothing wrong with our servers".

So I signed up for Planetdomain's email hosting.... $20 a year for 2Gb email storage. And it includes a REAL webmail app... non port 25 SMTP so you can still use it when you are with Optus.

The only reason I stay with Optus is cos the cable service is good – fast, good value and reliable (til council workers put spades through cables!)

At least now my emails never have to go near them...

I'm getting the same thing to *@optusnet.com.au addresses, so I don't think that domain forwarding has anything to do with it.

My ISP is Internode and I have been having the same trouble as others sending to Optusnet email addresses. Generally, they have the same error message such as:

5.1.0 – Unknown address error 553-'5.3.0 <xxxxxxxxxx>... No such user'

4.1.0 – Unknown address error 451-'4.3.2 Please try again later'

I gather some do get through after several attempts.

For me, I have been having the same error messages all this past week.

I've done a few tests this morning.
Mail via iiNet's mailserver is still slow/broken, but if I target the OptusNet SMTP server directly – I get straight through.

I guess it's possible that iiNet still have a backlog of messages to clear, and my email is stuck in there somewhere. Otherwise, I'm wondering if Optus have done what Telstra did and imposed rate limiting on inbound connections?

For reference, what Telstra did at one stage was throttle connections which tried to send too many emails at a time. I'm guessing it was an attempt to mitigate SPAM, but somewhat ill conceived if it was applied to another ISPs mail server.

Looks like the issue is clearing itself up (ie delayed emails from IInet). I've received about 8 outstanding emails in the last couple of hours.

Interestingly, Iinet have identified it as an issue and published the following:
http://iinet.net.au/status/faultinfo/256265.html

LOL... good luck @ iinet to get any coherent response from Optusnet tech support....

Thanks for that information. I'm with iinet and have been unable to send and receive emails to/from optusnet for the past month or so. They've all either been really delayed or don't go through at all. I've resorted to using hotmail instead. I hope it's fixed up soon!

swallowtail writes...

LOL... good luck @ iinet to get any coherent response from Optusnet tech support....

Hopefully iinet didn't log the call via email :)

We are having trouble receiving emails too. My husband relies on emails for his business, he emails reports out and receives new jobs via email. The senders are often not being told of the problem and some emails have simply disappeared.

I called Optus yesterday. I described the problem of delays of 2-3 days receiving some emails and yet others were delivered immediately. I had an example email to show her. I was told by the lady from Technical Support that my Outlook Inbox/Sent/Deleted emails folders not being empty could be causing the problem! She asked that I clear those out and try again for a couple of days. When I asked her to explain how that could cause problems for some emails and not others she talked about the size of emails, my example one was 32K so no problem with size. She insisted I cleanout my emails and wait a few days. I kept arguing that the solution didn't make sense so she put me on hold for a minute.

When she came back she admitted that Optus was having trouble with emails. I asked if that was published somewhere because the 'Service Status' page showed no problems with emails. 'I know we wouldn't put it on there' was the reply.
It's simply not good enough! If they are experiencing a problem they should own up to it. On Thursday night when I started looking at the problem I went to the service status page, I'm a Tech, first place I look.

It's bye, bye Optus from us.

Just checked the service status page https://memberservices.optuszoo.com.au/service_status/

It still shows no problems with emails.

I forgot to say that when the Tech told me they wouldn't update the status page with the problem I asked how I was going to know when the problem was fixed. 'Just keep ringing us' was the reply. I wonder if I could send them the bill for my time?

Yep, I'm in the same boat. I've been waiting for a response from MyHosting247 for 3 days. They've sent it, however, Optus appear to be either blocking email from MyHosting247 or it is getting lost somewhere in the chain. I've emailed Optus Technical Support to ask WTF.

Just to add my 2 cents. I'm seeing the same problem, this time with emails sent from Hostess.

Sees to be sorted now. Emails are getting through from iinet nearly instantly now. Could be some backlog from delayed emails earlier though.

If you refer to the iinet status update, they advise that the issue has been resolved.

Malcontent writes...

Sees to be sorted now.

Perhaps only for iiNet users, because my emails via Hostess are still being delayed.

Sylvia.

Sylvia Else writes...

Perhaps only for iiNet users, because my emails via Hostess are still being delayed.

I would say so ...... no luck with emails from Netspace to Optusnet address over last 24hrs. Just received the following message from Optus in regard to an email I sent at this time last night.

[edit: email address]: host extmail.optusnet.com.au[211.29.133.14] said:
451 4.3.2 Please try again later (in reply to MAIL FROM command)

I'm with optus and this is just disgusting and pathetic. I am still getting delays from people sending emails from virgin broadband who are actually using Optus infrastructure.

I can open a tab with Optusnet webmail (if you can call it that) and another with Virgin webmail. I can email immdeiately from optus to virgin but the otherway is just F^&ked. Some emails show up 8hrs plus later. Others not at all!

I am so pissed about this I am looking for another ISP. I suggest others do also. Leave these fools and find someone who actually gives a damn when you call.

I called the Support number and I was told a back log after a major spam attack on a server has caused the problem. UPDATE YOUR FREAKING STATUS PAGE YOU PATHETIC MORONS.

Still not fixed...................................................

Its 12:21 AM on Monday, 28 July. I thought i would just check my e-mail before turning the PC off and I get:

This is an automatically generated Delivery Status Notification.

THIS IS A WARNING MESSAGE ONLY.

YOU DO NOT NEED TO RESEND YOUR MESSAGE.

Delivery to the following recipients has been delayed.

<xxxxxxxxxx@optusnet.com.au>

The reason for the problem:
4.1.0 – Unknown address error 451-'4.3.2 Please try again later'

Reporting-MTA: dns; ipmail04.adl2.internode.on.net

Final-Recipient: rfc822;xxxxxxxxxx@optusnet.com.au
Action: delayed
Status: 4.0.0 (temporary failure)
Remote-MTA: dns; [211.29.133.14]
Diagnostic-Code: smtp; 4.1.0 – Unknown address error 451-'4.3.2 Please try again later' (delivery attempts: 5)
Will-Retry-Until: 01 Aug 2008 17:03:57 +0930

xxx's added for my friends privacy. This has been going on for almost a week! Why can't Optus get their bl@#dy e-mail working? I am trying to get my friends on Optus to drop them and move to another ISP.

Peter

Can also confirm that it is still not fixed, a few of my work mates have gotten bounce backs from optus net addresses. This is getting painful.

does anybody know if optus use any industry style white / grey / black list or its a custom things just for them?

Someone has tio know a mate who works on the mail servers for optusnet. Please bug them a bit!

Good old optus is doing it again. We send out weekly report emails to our customers, thousands are with Optus, and yet again this morning it has brought my email server to a halt as they are not making it through.

You would think a multi-national organisation would be able to have an email server setup that could cope with expected traffic!

Still delays in the system.
Tested on Saturday afternoon at 1545.
Had 2 emails sent from my ctp insurer and rta, my personal domain name email arrived within five mins, optusnet 1 arrived Monday morning, still waiting for the other to arrive!!!!

Fuzz_master writes...

does anybody know if optus use any industry style white / grey / black list or its a custom things just for them?

I received my Optus footy tipping reminder e-mails late last night. These usually arrive overnight Thursday. So, unless they're blacklisting themselves, it's a general e-mail problem.

CMOTDibbler writes...

I received my Optus footy tipping reminder e-mails late last night.

Were they right?

Fuzz_master writes...

Were they right?

LOL I would have done better had I not bothered to submit my tips :)

Peter Anderson writes...

I am trying to get my friends on Optus to drop them and move to another ISP.

I sympathise with this point of view, but the reality is the grass is always greener, and whichever ISP your friends moved to would have its own share of problems over time.

Which is not to say I'm not extremely annoyed at how long it's taking Optus to fix it – or even admit that the problem exists.

My company is not getting any emails – it bounces back to our ISP and they are trying to debate it out with Optus – but to no avail. Optus will soon be losing another customer . . .

Optus support have sent me a response, in which they claim that there was a problem, but that it has now been fixed.

Despite that, a test email I sent subsequent to their claim has not arrived.

optus just told me that they can't help . . .

Sylvia Else writes...

Optus support have sent me a response, in which they claim that there was a problem, but that it has now been fixed.

optusnet email is still in fine form.

I sent about 6 emails from my Netspace address to an optusnet.com.au address over the weekend, most Saturday. 1 of them bounced and 4 arrived this morning.

I sent another email this morning at about 1100hrs and it still hasn't arrived at the optusnet address.

After calling Optus and being told to email support with my mail headers, I sent them a mail header and a bounce that someone had received from my account. I've gotten three emails from Optus, the first told me "not their problem", the second said "there was a problem but it's fixed, let us know if there are still problems". So I let them know that I was still having problems and got the following reply at 10:48 last night:
"Hi,
This issue may take another day or so to stop propagating through the system. Most customers have recovered and our network engineers are monitoring any remaining issues.

Can you please pass on any continuing excessive delays from 28/07/2008?

Thanks for your patience and assistance, Lee"

No improvement whatsoever today. If anything it seems to be getting worse.

Still I seem to be able to get things sent directly to the optusnet address, so it sounds like it might be where the emails are coming from. My domains are hosted at pair.com so perhaps that's another server that Optus has suddenly decided it doesn't like.

This is by far the worst issue I've had with Optus in the 8 years I've had cable.

Might be time to send some footy tips in though...

wokh writes...

This is by far the worst issue I've had with Optus in the 8 years I've had cable

I am going through purchasing a house at the moment and I have only just realised why agents/solicitors were not replying to me! This email delay is now going to me cost me valuable time (possibly money). Talk about bad timing.

Have to agree, this is hands down the worst thing that has happened to me while I have been with optus for 6+ years.

BTw, the problem has still not yet been fixed. This will teach me not to follow up an important email with a phone call...

Now I'm not sure if this is the cause of the current Optus e-mail delivery problems but apparently Optus are suffering considerable delays across their entire Australian network because of a break in the under sea cable between Perth and Singapore.

The break seems to have occurred on or about the 15th of July and has taken the time since to have their cable ship (the CS ASEAN) get to the break and begin to fix it.

Optus are advising commercial customers that "...the final moulding process and the repair is expected to be completed today (Monday, 28th July). Subject to any problems being experienced during the final stages of the repair work, power normalisation is planned at 15:00est and expected to take approximately 1 hr. Following this traffic on failed bearers should be returned to service however until tomorrow 29/7 for full restoration."

As I say, this may not be the problem but it certainly covers the period where we have been having e-mail delivery failures.

Peter

Peter Anderson writes...

apparently Optus are suffering considerable delays across their entire Australian network because of a break in the under sea cable between Perth and Singapore.

That would not be the cause of mail issues. Optusnet international traffic doesn't go to Singapore, it all goes via SingTel on the US West Coast. And why would an international fibre break affect mail sent domestically?!

wokh writes...

Hi,
This issue may take another day or so to stop propagating through the system. Most customers have recovered and our network engineers are monitoring any remaining issues.

Sounds like so much BS to me. Optus simply want to get customers off their back for a day or two.

Perhaps it's like the newsgroup issue not so long back, where it appeared they had to wait for the person with a clue to get back from leave.

Still broken..........

Emails sent from Virgin Broadband address to Optus still no show.... got some emails from 4 days ago!

STATUS PAGE...

Email No current issues

WHAT A LOAD OF BS!

TCO here I come.....

some emails that have been missing since friday came through in the last hour

bentleg writes...

some emails that have been missing since friday came through in the last hour

I've just sent 4 test emails, and they've all come through straight away. So maybe Optus have, finally, fixed it.

Yes, and I'm sure it's still happening.

I get several daily newsletters from various online services. I stopped getting emails from 2 Australian sources 10 days ago and still have yet to receive anything from 1 of them (I even tried re-subscribing). From the other, I received ALL of the outstanding emails in random order (each is dated) over the last 3 days. Very strange.

Interestingly, the newsletter I get from a UK source hasn't missed a beat. I also correspond almost daily with a friend and don't seem to be having a problem with his emails either.

Optus Homepage .........
Service Status
At Optus, we believe it is important to provide our members with information about your Internet service and any activities that may impact the performance of your service ....... blah blah yada yada .......

Well, then, how about you update the page .........

And could you also please stop feeding the mushrooms with such rubbish as the following:

There is no problem.
There was a problem, which is now fixed.
There is no problem.
There was a problem, which is now fixed.

I've a support case response confirming that they have a problem with their e-mail servers, and are expecting a fix shortly – unfortunately that was on Monday and it was still broken last night. E-mails sent to my domain for relay back to Optus are taking 6-12 hours to come through – unbelievable that they would not update the service status page to assist users in not chasing their tails assuming that the problem is their end, not Optus. Incredibly poor service.....

I called Optus Small Business support yesterday (29th July), and they confirmed that there are still issues with delayed emails, but that the delay is occurring before the sent emails reach Optus' own mail server.

The guy told me their engineers are aware of the problem and are working to fix it and recorded my issue. I forwarded the headers of one of my delayed emails as well

Ivegottheskill writes...

the delay is occurring before the sent emails reach Optus' own mail server.

ok, so how on earth is that possibe, from what I have seen the delay messages are originating from the optus server/s.

Also that it is happening accross mulitple sources to me seems that its an optus problem?

How do optus fix a problem thats not on thier equiptment?

Im still getting email delays? Is anyone else getting 1 day to 2 days delays?

Yes. For more current comment on this issue see

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