Just having a few problems in the past half hour or so. MSN will sign in (sometimes doesn't, and when the "troubleshoot" button is pressed, it gives an error for DNS), aapt's site will work, downloads full speed from the aapt speed test download, but NO other site will work bar google? As i type this though, sites seem to be loading half the time...

edit: all sites seem to be working now, but loading VERY slowly the first time the page is loaded... AAPT's test download, downloads at 160KB/s still...

Yep websites not loading cant get on ebay right now and getting alot of wesbite time outs refreshing the page sometimes fixes it .. its been happening for 3 hours now

Yep Im the same it took 30min just to get in here to see if there were any issues.

must be an australian wide issue as we're all from different states... is there a service status on aapt's site somewhere? I cant find it with the search on their site..

Hey Guys,

There has been a problem in the network. Should be OK now, but you may need to powercycle your modem.

(Turn it off for five minutes. Turn it back on. If that doesn't work, try it again later. You could call the queue later – there's a bit of a wait just now.)

Apologies. We are trying to find out what went wrong.

Regards,

Bill

Yep.. Had the sme issue here this evening.

Adding an extra DNS server (4.2.2.2) fixed most of the issues for me.
I think i'll leave it in place as a 3rd DNS server for whenever it happens again..

D

Zero issues here and none tonight at all. Hunter Valley, NSW.

So it was AAPT not me! And here I was clearing caches and temp files and god knows what else.....

All seems to be back to normal now.

Rebooting the modem fixed it for me. Wasn't out for too long.

Problems are starting to reappear for me. Pings to most web servers have doubled in the last 15 minutes and I'm starting to lose connections on Windows Live Messenger and GTalk. I've got a hunch it's a DNS issue, websites I've been visiting tonight which have already been resolved seem to be the least affected. Websites I haven't visited in a while are timing out. Can't be the cache making them seem faster as I have it set to about 100kb.

I have been having problems the last few days. emails slow or not arriving and a ton of web sites just not responding. 50/50. With each day I hope it fixes but today is just as bad as the others.

CornishPixie writes...

So it was AAPT not me! And here I was clearing caches and temp files and god knows what else.....

All seems to be back to normal now.

If you were smart you would have called AAPT support to let you know of the outage if a powercycle didn't fix it, saving you time and unnecessary steps.

Still getting huge connection problems. Last night, I was giving some bs on the phone about a router being out, but this issue atleast for myself has been ongoing for a while now. Getting constant timeouts, huge pings, can't play any online games, have to refresh multiple times to even connect to a page. Wish Wideband would have Bpay and I'd with them tomorow.

yep i've been having connection issues in melbourne the past couple of days.
but this is my first issue with AAPT at fault in 8+ months of being on their ADSL2+ network.

This sucks. I have re booted the modem but still it is slow. Local sites are fine, as soon as i go to an offshore site it is slow....

ho hum

Just did the speed test from the AAPT FAQ – get a constant 162KB/s which is normal.

Come on AAPT what is happening? What is wrong with the backhaul today?

my net seems a *little* slow. All sites working though...

I've been having some DNS issues, speed is fine.

Speed seems to have increased, but still getting timeouts for many offshore servers. Any gaming is out of the question. Tried calling the support line for info but couldn't get through.

My Inbox has been a bit light on too. People are telling me they are emailing and things are bouncing.

All good in the UK.

You're an idiot. 'Sif you get good speeds from AAPT in the UK. :D

Might be better than what we're getting at the moment :P

I have also been wondering about outgoing email. I just got a bounced message from an email I sent on Monday! I'm wondering about my other stuff now, few job applications among them.

Its DNS related. I can ping to 203.8.183.1 (AAPT's preferred DNS Server) but cannot ping to yahoo.com. It is not resolving correctly. One might also have email issues due to the same problem.

Yes i am getting this two have been for the past 3 days and its pissing me off as a web dev i can not work like this i do not know if i should call aapt and talk to them and ask or what but ye its DNS.

Yep;

Add me to the list as well, I was just thinking the other day that the service hasn't been too bad lately. As murphy's law would have it.

Still thinking 'bout giving them the flick anyway...

Been having problems over the past 30 minutes – some sites load others don't.

Just rebooted the modem and it's OK for now.

One can try alternative DNS Servers. here: /forum-replies-archive.cfm/684583.html

ye rebooting our router and that will fix it for about 30 mins and them its stuff up sites will not load and you have to reload them over and over untill they show up and all just tryed to ping google it time out what the hell google timing out that not right.

not sure if it has made a difference, but i haven't really been having any problems tonight. Try adding a 3rd DNS (as mentioned by DD32), 4.2.2.2.

yeah DNS has been spotty with AAPT for me ever since that big DNS patch shite. W0000000T!

88mick88 writes...

Still thinking 'bout giving them the flick anyway...
Yep, last straw for me. Sign up was a mission. Courier company delivering the modem didn't answer their phone for 1 week after leaving a card. Modem had to be redelivered. Online usage tool is outrageously inaccurate. 1 hour plus hold times when calling for support on all the above.

I've tried really hard AAPT and been with ya for almost a year, but after a while...

Aussie sites are fine for me at the moment, google is patchy at best, etc. Anything offshore either takes 5 mins to load or won't load at all.

yes, when it was bought to my attention by a friend on optus... my internet would load some pages and not others.
luckily got to opendns.com and changed dns servers with theirs. Instantly worked!

for other users:

Preferred DNS server address for Open DNS is:

• 208.67.222.222

Alternate DNS server address for Open DNS is:

• 208.67.220.220

Same here guys... not conecting to overseeas websites but it works with local ones

Same probs for me too. I'm also not getting any new mail through. Doesn't even show up on webmail even though I know for a fact I have 2 new emails.

It looks to be a DNS issue only.

I'm in touch with some people I used to work with at AAPT to let them know of the issue. It looks like yalumba (203.8.183.1) and warrane (192.189.54.33) are not responding to DNS requests. Unfortunately for DSL and dialup people, these are the two same DNS handed out as part of your PPP settings

yarrina (192.189.54.17) is slow, but at least does resolve. You could use that if you wanted, but I'd set it back to getting DNS from PPP once everything is solved, because there are good reasons why they give you the ones that they do (ie. load balancers in front of the servers).

I've been having a lot of time outs and slow loading times for pages, it's been pretty frustrating. Some times I couldn't even get on any pages, it's been really bad.

I have had dropouts..and email problems cant send emails out and cant receive any..come on AAPT sort this one out please its very frustrating..

And also getting slow connection..614.4kbps..on adsl..

I'm starting to hear similar things from mates with different ISPs, I doubt this is restricted to AAPT alone. I don't suppose anyone else read the news today about a new vulnerability discovered in the Aussie DNS servers?

Gold Coast here, connection is absolute shit.

I've noticed that it gets very bad during rainy days over the last 2-3 months, and last time it rained a week ago (Surfers Paradise), I couldn't do anything online at all – it would lose connection and reconnect every 2 minutes. Today it's not doing that, but successfully loading any websites works about 20% of the times.

QUESTION: I've looked at the other thread, about alternative DNS servers which apparently help with this. Can someone please explain to me in layman's terms how I should go about changing my DNS servers to something? I'm on XP and have a SpeedTouch 5x6, if that helps.

I'm on a 1500/256 plan and have been having connection issues for atleast 3 months. Sometimes sites will load straight away, then next time you visit it takes ages if it doesn't return an error 'page cannot be loaded etc etc'

Have changed dns to opendns and this hasn't helped at all. Get good speed on everything else like torrents but websites is a diff story.. Any other things I can try?

holden_vz101 writes...

Preferred DNS server address for Open DNS is:

* 208.67.222.222

Alternate DNS server address for Open DNS is:

* 208.67.220.220

Crap service all night lots of page timeouts and have not been impressed with them for the past week.

Just added this as the DNS and not a single page timeout yet :)

Mozzy  writes...

Have changed dns to opendns and this hasn't helped at all. Get good speed on everything else like torrents but websites is a diff story.. Any other things I can try?

That's DNS troubles for ya. Luckily torrents don't really rely on DNS. I've been trying about a dozen different DNS over the past few hours and I haven't had any great success with any specific address ever after flushing the DNS cache and rebooting the router. On the other hand if you can get stable torrent/ftp connections, might be a nice time to leach while everyone's getting frustrated and getting off the network :P

Edit:

holden_vz101 writes...

Preferred DNS server address for Open DNS is:

* 208.67.222.222

Alternate DNS server address for Open DNS is:

* 208.67.220.220

I love you. Works like a charm.

BlindingShadow writes...

I love you. Works like a charm.

Not bad work for a holden man :)....

Actually I just realised I had to flush my connection to the router for the dns servers to update in my network settings and it looks to be working better now using the opendns addresses. Fingers crossed!

Just used the OpenDNS DNS addresses, works beautifully!

luckily I could get to the opendns site! :D

this DNS problem is really bad... couldn't even find AAPT's site! and thats from their own DNS servers!!

Speaking of the AAPT site, anyone else having trouble logging in? Haven't been able to get in for about an hour now. "-This is not recognised" error. I'm assuming its for the password but it's the same password I've saved in Firefox for a fortnight. Tried manually in both IE and Firefox, no dice.

holden_vz101 writes...

Preferred DNS server address for Open DNS is:
208.67.222.222

Alternate DNS server address for Open DNS is:
208.67.220.220

I dont like using OpenDNS for one main reason:
* They dont have a DNS server in australia, All requests have to goto US or Europe, which tends to add about 200ms to each lookup – Not too much of an issue, but can make things less 'snappy' for general browsing if theres lots of traffic.

The DNS server i mentioned (4.2.2.2) is overseas as well (unfortunately) Buts its a easy number to remember for when DNS it out :) – Telstras DNS server 139.134.2.190 is generally pretty good and based in sydney, so no overseas lookups.

D

Using Optus DNS Servers now. Thanks, the internet is usable again :)

Maybe someone from support can give us an update on what was wrong – Bill, Adam, anyone, are you there?

I've gone back to AAPT's DNS servers but changed the preferred with the secondary.

Preferred: 192.189.54.33 (warrane.connect.com.au 18ms. 2ms travel)
Secondary: 203.8.183.1 (yalumba.connect.com.au 33ms. 9ms travel)

What you use is upto you.

Be good to see an AAPT Rep actually post and tell us whats going on,, internet browsing is so laggy at the moment.

BlindingShadow writes...

I don't suppose anyone else read the news today about a new vulnerability discovered in the Aussie DNS servers?

Where Aussie == ALL.

It's a global thing.

Yeah sometimes the sites just wont load, but if you refresh it enough times it will eventually get there, the thing is there is no issue playing games ping wise as far as i can tell outside the normal discrepancies and spikes that are to be expected.

It is quite annoying tho, at 1st i thought it was something to do with our internal network until a friend said he had been getting something similar.

golgy writes...

Where Aussie == ALL.

It's a global thing.

Difference is that many of our ISPs said it was nothing to worry about. Not the best call they've ever made.

Can you link this news item BlindingShadow?

BlindingShadow writes...

Difference is that many of our ISPs said it was nothing to worry about. Not the best call they've ever made.

In theory, it isn't. There's a patch for bind available. It just happens to be that the new versions create a lot more load for the servers in question, and other sort of load related problems.

It's just not as straightforward as you think.

holden_vz101 writes...

Can you link this news item BlindingShadow?

Here is a Google search – just take your pick of the articles

http://www.google.com/search?q=dns+flaw+dan+kaminsky&ie=utf-8&oe=utf-8&aq=t&rls=org.mozilla:en-GB:official&client=firefox-a

golgy writes...

In theory, it isn't. There's a patch for bind available. It just happens to be that the new versions create a lot more load for the servers in question, and other sort of load related problems.

That's pretty much what I mean. On one hand you have people jumping on the security bandwagon and installing the patches in a panic without thinking of the extra load it's going to place on those servers.

On the other hand you have those that don't bother installing the patches and ignore the possible security consequences.

Neither really appeals to me :/

Gator writes:
You're an idiot. 'Sif you get good speeds from AAPT in the UK. :D

What? they don't?.

Bill (Support) writes...

There has been a problem in the network. Should be OK now, but you may need to powercycle your modem

Lately I have had to power cycle my modem every morning and all is well for the rest of the day.

Macca

Never turn it off! :P

yea i had a drop out today at 9am 3 hours ago