Whirlpool

My mate has an AAPT ADSL1 account currently working with the default package modem.

He has now purchased a Billion Wireless-G ADSL2 modem from another mate.

I went round last night to set it up for him, getting settings from his old modem and AAPT support.

We were told by support to use PPPoE but this didn't work. His old modem was PPPoA and this worked.

So, by the end of the night I was stumped (and im in IT by the way.)

We had all his account settings in the modem/router and were getting "connected" status for the ADSL connection

We also had a connection to the router via Ethernet and/or wireless (which I also secured).

No firewall settings have been put into the router so that shouldn't be an issue.

BUT..... we couldn't connect to, or even ping anything last the modem.

like i said, connection status is "connected" as far as the ADSL connection is concerened.

So the PC's can talk to the router/modem......

The Modem can talk to the ISP.......

But the traffic from the PC to the ISP is blocked at the modem ?

ideas?

(I did a tractrt to www.google.com and the modem is the ONLY ip address that returned data)

I'd ring AAPT and check if you're logged in to their network... "Connected to ADSL" on some modems only means that there is ADSL sync...

Make sure you have the @aapt.net.au on the end of your username...

Thanks mate. Will try that too.

We did have the wrong password for a while and it was giving us "auth_fail" on the modem config page and forcing a disconnect

when we got the username and password right, that seemed to fix it BUT we had also changed other things as well

knowing we get sync... I might force a bad password and see what it does. Got late last night... you know how it is ;)

WEnt round to mates house again tonight and FIXED the problem.

It is a model 7300G btw

Did a firmware update and this fixed the issue

Interestingly there were 2 updates. A and B

A installed, but B failed

But still, it works after update A so dont care about B ;)