For those of you left and haven't already been moved to Hyperbaric, here is an article from ZDNet (courtesy of Whirlpool Industry News).

http://www.zdnet.com.au/news/communications/soa/AAPT-sets-Sept-date-for-billing-launch/0,130061791,339290730,00.htm?feed=rss

AAPT will begin migrating the rest of its customers to its new Hyperbaric billing platform this September.

ohh crap im still on the old billing system :( hope once i get moved over to the new system it goes smooth for me :( and i wont have any issues...

well i guess time will tell if i will or not....

Everyone hold on to the sides of the forums! I'd better have cookies ready for this.

DaBoRis writes...

hope once i get moved over to the new system it goes smooth for me

They migrated me last year. It took 7 months and too many phone calls and hollow promises to then migrate my $300 in credit across to my new account. There was mention of auditing me as a credit risk even though they always owed me each bill but due to the mistakes made on my credit migration. I came back from holidays to find that they had cut my phone off and they couldn't give me a reason. After a small polite venting to them they finally put my phone back on and fixed my credit (this put my bill back into credit).

It was at this time, though that they put my phone into my ex's name and couldn't give me a reason for that unauthorised number transfer. that was sorted over about a week and and large, barely polite vent. they then wanted to charge my ex with the calls I have been making saying she was liable as it was in her name. yet another vent from me suggested that as they made the error, they should wear it. It was NEARLy suggested I take the bills but that wasn't happening after all the other issues.

So now I have left AAPT after about 10 years of fantastic service due to the above hassles and other issues I haven't mentioned. Threats of disconnections when I owed a bill of $50 or so and had credit on the old billing system and a note on my new billing system number to that effect, failure to fix problems on my phone line a couple of times.

I paid my bills, stayed in credit, and was lied to and treated badly over the past 9 months.

Goodbye AAPT, I hope everyone has a better time than I did on the migration, I migrated away.

This will take more cookies than I thought. Maybe things will go better this time ...

*koff*

So that means we get moved onto the new plans with uploads counted and all? Any quick flight suggestions?

broggles writes...

So that means we get moved onto the new plans with uploads counted and all?

For the people that were moved last time, there were of "doom and gloom" predictions like that, but no they didn't start including uploads... My mum's plan is identical to what she had on the old system.

5tumpy writes...

...but no they didn't start including uploads... My mum's plan is identical to what she had on the old system.

Oh, that's good to know... what about a 24 month contract? Although the plans are not really competitive any more, I'd stick around on my current one, just for convenience sake.

Nah no contracts... Your plan is identical to the plan on the old system...

Cool, if that holds out, I'll definately stick around for now!

The only thing you'll lose (if you haven't already) is the very old phone plan with no local call charges.

Can I have a cookie now please Gator?

I am on the ultimate 1500k and have been for about 3 years, on the 18th July I wastransfered to the new system, where the UPLOADS definately count. I received the letter about a month ago, I read on here that some people have been transferred and some have not, I even have mates at work who I encouraged to come across to AAPT a couple of years ago and there services even though Identical to mine previously DO NOT include UPLOADS. Can somebody please let me know what is happening.
Thanks

meantmore writes...

on the 18th July I wastransfered to the new system, where the UPLOADS definately count.

There seems to be a bit of incorrect info there... First of all, AAPT haven't moved anyone from the old system to the new since December last year, because there were too many cock ups (one is too many IMHO) with the process... You may have had an increase in price this month, but unless you asked to change plans, yours DOES NOT include uploads... I'd say perhaps the info you were reading was on the new plans, which do include uploads... But again, you are not on this plan...

i know in the new system it tells you what your uploads have been...which confused me for a time...even though it doesnt count towards your quota...

smilinggoat writes...

i know in the new system it tells you what your uploads have been.

Yeah – it's preparation for the future. With 11 days to go, IF the uploads were counted for me, I'd have used 12.1 of my 15Gb quota. Without them, I'm still sitting under 10Gb for the billing cycle. Noice.

*leaves cookie for 2353*

Gator writes...

Everyone hold on to the sides of the forums! I'd better have cookies ready for this.

I hope you are renting some extra cookie ovens, I think you will need them if last time is a example of what this time might be like.

AAPT would hate to think anyone churned, due to a lack of cookies.

Keep up the good work Gator!

Gator writes...

*leaves cookie for 2353*

Yum :)

AAPT would be really incompetent if the same problems happened again. I do believe they would have learned their lesson with the first set of problems. Have faith guys :-)

5tumpy writes...

Despite what some people have to say about migration, it went without a hitch for the majority of customers first time around... We only hear about the disasters on here...

Ah C'mon 5tumpy, Not all AAPT customers are on here venting their frustration. There were serious problems, that why the whole process was stopped!!

I also hope for the sake of the remaining customers is that they have learned the lessons of the first debacle.

Gator, Get plenty of cookies ready, I see dark days ahead.

MoFo writes...

Ah C'mon 5tumpy, Not all AAPT customers are on here venting their frustration.

No, but considering the fact that they moved half of the customers over (approx 200,000) I doubt that every customer had issues...

There were serious problems, that why the whole process was stopped!!

Yes there were, but serious problems doesn't mean every customer was effected by them... 20,000 customers having issues is a serious problem, doesn't mean that the majority were...

I also hope for the sake of the remaining customers is that they have learned the lessons of the first debacle.

I agree with you there... I hope they did learn from the first time around... 1 major problem is too many IMHO...

You could summarise that the main issues related to call volumes and the lack of expertise of the reps, with secondary issues surrounding problems in migrations.

The initial migration must of had unrealistic expectations as to call centre load and severely underestimated the consequences of having a migration that:
a) modifies everyones billing from 30 days in arrears to 30 days ahead). Without careful communications, everyone that see's 2 months line rental on 1 bill will either call either to complain, clarify the situation, or to cancel.
b) modifies a large number of legacy plans for users (of which none are under contract) largely to a worse plan. Once again people will complain, clarify or cancel.
c) had not correctly mapped out all of the migration tasks which resulted in a bunch of migration errors.

So, they've had 12 months to nullify all the actual billing/provisioning/credit issues caused by the migrations. with migrations and also work on communication and the cosmetic changes (new system, billing 30 days ahead instead of arrears etc), then you'd 'expect' it should be relatively trouble free.

Mind you, you'd think this would have been done properly the first time.

HI 5tumpy

I can guarentee you that last moth my uploads DID NOT count and this month when I look at my usage page uploads and downloads are combined and that no there is no longer anything in the Excluded calls/usage column, as I said I have been with AAPT for about 3 years, I have never requested to be moved to another plan, I have not even spoke to anyone from AAPT since last year about the time of migration. And again mates of mine do not have the same problem, can someone explain what I should do.

5tumpy writes...

AAPT haven't moved anyone from the old system to the new since December last year

Yes they have, I have been moved on July 18 2008 as per the letter I received dated 2/6/2008 stateing that the changes will take effect from 18 July 2008.

You may have had an increase in price this month

Yes I have gone from $49/month to $59.95/month.

$49 for 15GB download + unlimited upload to $59.95 for 15GB Download + INCLUDED UPLOAD – The maths does not seem to ad up.

but unless you asked to change plans, yours DOES NOT include uploads.

I have not spoke to AAPT this year, so definately have not asked to change plans. Yes it does include UPLOADS, it says it on the See what I have used page – The Excluded calls/usage column is blank.

I'd say perhaps the info you were reading was on the new plans, which do include uploads

I had hoped this was correct but alas my fears have been realised

But again, you are not on this plan...

Oh Yes I am

Can anybody confirm that I have definately been moved incorrectly and that this has not happened to anybody else, and who should I talk too. Thanks for any help

meantmore writes...

Yes they have, I have been moved on July 18 2008 as per the letter I received dated 2/6/2008 stateing that the changes will take effect from 18 July 2008.

Yes I have gone from $49/month to $59.95/month.

There are two different things here.
The letter you received is about the new pricing. It has nothing to do with being migratedto the new system.

I was migrated to the new system last October.(no problems either)
I am now going on the new pricing as of August 1st.
Hope this helps.

Cheers

Macca

Hey,

If you are migrated to the new system you get a new account number.

Hope this helps.

Bill

macca007 writes...

I am now going on the new pricing as of August 1st.

Hope this helps

I was also migrated last October, usage cycle changed from end of month to billing date etc. Uploads did not count. I had no problems at all.

Now come 19th July 2008 I have been changed again and UPLOADS DO Count

Also with the letter there was 2 little pamphlet one about the price rise one about the internet and on it it mentions that uploads are now included. And when I look at my usage yes they are Definately included. Good Luck.

1500K Ultimate Broadband
myaccount@whateveraapt.net.au

You've got more to use before your billing date which is 04/08/2008

Used 10.46GB (10,712.43MB)

Excluded 2.39GB (2,444.03MB)

Total for Plan 14.65GB (15,000MB)

My details are unchanged. My last bill was unchanged. My uploads have not been included. My monthly rate is still $49/month and my package is still 1500k Ultimate Broadband.

*leaves cookies laying around just in case*

Hi Gator

My last bill was also unchanged, but my new usage is, NO free uploads anymore.

You will be happy to know when they do change you to include uploads that they will change the Total of the plan to 15gb (1530mb) . What a bonus. Thanks AAPT

I think we got changed to the new system last year, I remember my mum having to log into the AAPT site or something... And we got the letter...

We still don't have charged uploads cause we are legacy customers, even tho the bill just got kinda harsh and my mums phone had to be changed, overall it shouldn't cost much more than a normal bill if we don't make more than $50 calls.

So for now we are hanging around with AAPT, until we move interstate, will go to Internode or something then. These DNS issues are kind of annoying too at the moment, will powercycle my modem when I get a chance.

meantmore writes...

Now come 19th July 2008 I have been changed again and UPLOADS DO Count

I'm sorry mate, but you are confused... Unless you asked to change plans, your uploads are not counted towards your usage... If you still think they, call AAPT and ask, complaining on here will get you no where...

I was also migrated last October, usage cycle changed from end of month to billing date etc. Uploads did not count. I had no problems at all.

There you go... You were not migrated this year then...

HI 5tumpy

I will do as you say and call AAPT, yes I was migrated last October to the new billing system but AT THAT STAGE MY UPLOADS DID NOT COUNT. My uploads last month were over 20gig download was 16gig arondabout.

This month come the 19th of July it changed to include UPLOADS.

Now it is great that it has not happened to you, and sorry for complaining on your site.

I thought I was only asking for an explanation, and if other people had the same thing happen.'

Now I know that it did not happen to 5tumpy, but has it happened to anyone else.

meantmore writes...

I will do as you say and call AAPT, yes I was migrated last October to the new billing system but AT THAT STAGE MY UPLOADS DID NOT COUNT. My uploads last month were over 20gig download was 16gig arondabout.

What, are you saying you uploaded 16GB last month?

Now I know that it did not happen to 5tumpy, but has it happened to anyone else.

No it hasn't... Because AAPT do not include uploads for customers who joined AAPT before September (I think... Correct me if I'm wrong) last year... If they are including your uploads, you've moved onto a new plan...

Yes last month the upload was over 20gig.

5tumpy just in case you can't understand, I have been with AAPT for approx 3 years (NOT MONTHS), as of 19th JULY this year 2008, my uploads and downloads are combined, and NO I HAVE NOT RANG AAPT to change plans THEY Sent me a letter advising of the changes.

Don't bother replying 5tumpy because you obviously do not believe anything I say.

meantmore writes...

Yes last month the upload was over 20gig.

Mate, you do realise that your upload speed is 256kbps don't you... You would just about need to be uploading at full speed 24/7 to be uploading 20GB a month...

Don't bother replying 5tumpy because you obviously do not believe anything I say.

Sorry mate... It's not that I don't believe you, it's that nothing you say adds up...

OK I just spoke with AAPT and asked them what is going on, even quoted them a piece from there own website –
"No. If you’re an existing broadband customer, your current plan will remain unchanged. Your monthly access fee and monthly usage allowance will continue as they are and only downloads will count towards that monthly usage allowance. "

The support guy put me on hold and spoke to a manager, he came back with " Everyone will be changing, either last month, this month, next month whenever but 1 thing for sure. IT IS HAPPENING TO EVERYONE on the old plans""What is written on the website will be ammended"

Believe it or not!!!!

I've just received the letter and the two brochures in the mail today and I would have to agree with meantmore. I was lucky enough to retain my original plan when I migrated over late last year but this is a wholesale change effective 1st September according to the letter. So for ten dollars a month more they are going to include uploads in my monthly usage allowance – no benefits. I thought this was a time when plan costs were dropping not rising! I suppose I should have seen it coming when you could see your download and upload usage online. I'll also ring them tomorrow but I expect it will be to say goodbye AAPT and hello TPG (or whomever)

I won't bother reading this garbage. If AAPT were to change the pricing for older customers (ex June/July of some date last year) I would of known about it in writing from AAPT themselves.

There was a notice sent out around September/November last year saying that we were to be moved to a Newer better system and that you will stay on the same Internet plan as signed up with. This has also been said in MANY previous threads.

Oh by the way.. still waiting on the migration. Only been 9months!

oldshepp writes...

a wholesale change effective 1st September

I now have my time frame for the move to Newcastle. Move to Newy, ditch AAPT, get ADSL2 from some random service provider and live happily ever after. Someone get a suitcase for the goat. :D

Can't wait to hear from you in the next couple of months Holden_vz101, I posted exactly what I was told yesterday by AAPT support. Wish it wasn't true.

UPLOADS will count on all old AAPT plans in the next few months, love it while it lasts.

I rang today and confirmed the price changes relate to all customers. No explanations, no attempts to justify the price rise, no nothing. She did say you've got plenty of time before the change (its September 7th) – Plenty of time to look around for a better deal !

holden_vz101 writes...

I won't bother reading this garbage. If AAPT were to change the pricing for older customers (ex June/July of some date last year) I would of known about it in writing from AAPT themselves.

I am on the grandfathered plan and my price changes on the 1st of August.
So much for the garbage

Macca

oldshepp writes...

I rang today and confirmed the price changes relate to all customers.

This is what happens when people like me fall out of the WP loop for too long... I come back and there's all this talk of forced migrations and price rises!

I'm on a grandfathered $49 1500k Ultimate plan that I thought was going to be honored for a lot longer – and yet no letter or notification in the mail yet.

..Any chance of a WP AAPT rep confirming the situation at hand?

AAPT reps are here for technical support only. If you want to check your individual plan, you'll need to contact AAPT.

australiantiger writes...

I'm on a grandfathered $49 1500k Ultimate plan

I'm on the same plan, haven't got the letter yet but it's coming some day soon from what I've read.

They seem to be doing it in stages, things went quiet for a while but it looks like they have started sending letters out again. oldshepp on page 2 of this thread got his letter on Monday.

I've got the bucket ready to start bailing when I get the letter.

Hey Gator be careful what suburb in Newcastle you go to, not all have access to ADSL2, my mate in Waratah can't get it

*crosses Waratah off the list*

Really. Very bizarre. I will look into that before we move, thank you. :)

I just got off the phone to a CSR based in sydney, after a less than 2 min wait time.

I'm on the grandfathered 1500k Ultimate plan [bundled]. I was migrated last year in November with absolutely no problems whatsoever. In fact if it wasn't for the letter I received 6 weeks prior to migration advising me it was going to happen, and the letter received 4 days after advising me that it had happened; I would never have known.

I got my price rise letter a couple of weeks ago advising that my BB cost, increases on my billing date which is the 24th. So I rang today and asked specifically. "After the 24th when the pricing structure of my 1500k Ultimate BB plan increases, will it be by $10.00 from $49.00 to $59.00 or from $49.00 to $59.95?" Which would obviously be a$10.95 increase.
The CSR referred my question to her supervisor and the answer came back as "...increase by $10.00 to $59.00 not $59.95..." [sic].

OK so my next question was, "After the 24th, will download and upload data transfer count towards my monthly usage allowance, or will upload data continue to be excluded in calculating my monthly usage allowance?"
The CSR again referred my question to her supervisor and the answer came back as "... uploads will not be counted...." [sic].

I also rang yesterday, and spoke to another CSR but I didnt ask the first question at all on that occassion, and I was more general in the way I phrased my enquiry that time as I was in a rush, "grandfathered plan ... previously migrated.... will uploads be counted after price increase or what?" That CSR answered without the need for any referral along the lines that the status quo would remain [pun intended.]

is there a map of where and when things will happen?

does AAPT have a timetable with schedules for specific places in australia

macca007 writes...

I am on the grandfathered plan and my price changes on the 1st of August.
So much for the garbage

Macca

AAPT love me more. No notice of this has been sent to this premises stating that the price will be changed. Therefore coming to the conclusion that AAPT just don't love you.

holden_vz101.

Well I suppose "AAPT tell it like it is" is perhaps no more... and I have now moved after a considerate amount of loyal years with them as they are moving their goalposts and there are now better plans on the market suiting my current needs.
The best to all, staying or not.