Hi All,

Soo I signed up with TPG today online for the Super 2 plan.. I've been doing some research on the whirlpool forums to see whats good and whats bad about tpg, all seems good besides this so called proxy/web browsing problem.

Can anyone give me an idea of how bad this problem really is.. I know youtube has issues but I dont use youtube that much so no big deal there, but what other problems happen ? Like do webpages stop loading etc ?

I just want an idea of how it works and how often you need to change proxies and so on.

This has probably been asked before but I cant find anything that answers my question.. Thanks :)

You'll know you have proxy issues when pages take forever to load :)

You know it's time to switch

nunrg writes...

I just want an idea of how it works

Yes you'll know.

Sounds like a weird problem.. but okay thanks :P

Proxy problems can be anything from not being able to view a website or for it taking forever to load. For me it involves being banned by forums because of some other stupid idiot, since it's the proxy ip that gets banned.

Phantom Incorporated writes...

For me it involves being banned by forums because of some other stupid idiot, since it's the proxy ip that gets banned.

In my case I beta test Mailwasher. Mailwasher has its beta test forum on Castle Cops, and I have not been able to post anything on that forum for the past few months. At first I could not even contact the moderator because Castle Cops would not let me do that either. I then had to contact Fire Trust who then contacted Castle Cops who then tried to let me through, however that lasted a month and then blocked from posting yet again. After the first time this happened I had the e-mail of the moderator but when I tried to contact him again, no response and no luck. The solution offered was to change ISP's as he said it would be an on-going problem they did not want to get involved in. Changing ISP's is just a couple of weeks away now.

The proxy issue is doing TPG a great deal of harm. The only problem is that it will take a lot pf people leaving before they react and it then may be too late.

I couldn't access whirlpool for a couple of days. Other http sites were fine, general internet was fine (mail, ftp etc) but some sites (like whirlpool) just timeout as unreachable, unless I MANUALLY change proxy (pain in the proverbial and shouldn't be necessary).

I rebooted router and was able to access whirlpool via the auto/no proxy setting again.

(I am on a fixed IP connection).

i get problems where my browser sends a request, then receive nothing. I try again, but this time it works perfectly. So every now and then webpages time out, yet if i hit f5 they normally pop straight up.

Hey, i get a problem with msn messenger, that it will not sign in, but every other wedsite will work? damn proxy things

nick88 writes...

msn messenger, that it will not sign in

What error message do you get?

/forum-replies.cfm?t=1016504#bottom

error code is 81000306

I am having problems with a few sites right now through the transparent proxy. If I change the proxy settings to proxy.tpg.com.au on port 80 everything works fine. Often the opposite is true.

Whilst that is a good workaround, I would really prefer not to have to do this...

At the end of the day, it has its ups and downs... but you get what you pay for. For me, TPG is OK. I can handle the odd problem that you may not get with other ISPs... as I save a few dollars for the privilege.

nick88 writes...

error code is 81000306
Can you access any other secure sites? Try this one:
https://stuff.daniel15.com/php/testproxy.php

If it doesn't work try the non secure version:
http://stuff.daniel15.com/php/testproxy.php

People! What is the matter with you?

You just gotta clear the cache in your computer or increased the size of it. It has nothing to do with websites not loading or TPG sneakingly doing something.

I've already posted this somewhere else... but typical that the many don't bother reading.

the only problem I get from the TPG proxy is Rapidshare :(. Which is quite annoying because I paid for a service that I sometimes cannot use because of the proxy :(

...beats head against wall....

Atlalt writes...

People! What is the matter with you?

see above re: beating head against wall.

You just gotta clear the cache in your computer or increased the size of it. It has nothing to do with websites not loading or TPG sneakingly doing something.

OK. so three computers, one with a 2day old new installation of WinXP, all with firefox and Internet Explorer. and all failed.

So the cache in all three, with 2 diff browsers, is the problem?

I've already posted this somewhere else... but typical that the many don't bother reading.

And if I had have read it I would have had to apply head to wall yet again and respond as above. Thanks for the input though.

Video streaming is the worst, usually get a few seconds before it buffers and then they just stop. Browsing is easy fixed, just open a page and press refresh 5-10 times and it will load, most of the time...

popsicle writes...

just open a page and press refresh 5-10 times and it will load, most of the time...

Ok I can consider myself lucky cause I only need to refresh the page 3-4 times :)

nick88 writes...

Hey, i get a problem with msn messenger, that it will not sign in, but every other wedsite will work? damn proxy things

I suggest you check the following link for troubleshooting;

http://messenger-support.spaces.live.com/Blog/cns!8B3F39C76A8B853F!13932.entry

http://www.techspot.com/vb/topic60134.html

Regards,
Jason

to OP, I can't surf youtube properly and I have to change proxy.

Thanks Brad
Your tip solved my proxy problem – had been building up a list of sites I couldn't access they are now all available, for the time being anyway...

Phantom Incorporated writes...

Proxy problems can be anything from not being able to view a website or for it taking forever to load.

every single time I got an error returned by the proxy about the site giving an error, or loading very slowly: it was always a problem with the actual site.

I have access to a iiNet and Primus SHDSL connection here, and whenever I get such error I try to load the site using a different provider and I get a similar error. Except that this error is returned by the proxy rather than by your web browser.

Like now, I'm trying to access hackint0sh.org
I get the error:
["ERROR
The requested URL could not be retrieved

While trying to retrieve the URL: http://www.hackint0sh.org/forum/showthread.php?t=46375&page=9

The following error was encountered:

• Connection Failed

The system returned:

(111) Connection refused

The site you are trying to connect to may be down. This could be a network issue which will be resolved shortly. This could also mean that there is no webserver at the location you are trying to access. Please try the request again if you are sure you have the correct address and the remote webserver is up.

Please contact TPG Helpdesk or the cache administrator and quote your dialup/ADSL location and IP address if you feel this error is incorrect. If you are reporting this error to the cache administrator you must include this entire error message in your email. Without the correct details we may be unable to resolve your issue.

Your cache administrator is tpg-proxy@tpgi.com.au"]

When I try to access the site through iiNet, I get the error:
Error loading http://www.hackint0sh.org/forum/showthread.php?t=46375&page=9:
Connection refused

The site is being hammered and isn't responsive.

This has happened with many sites, including whirlpool.
I'm yet to find the proxy returning an error about a site not connecting while it worked with another provider.

This is getting ridiculous.

I've been with Westnet, Internode, iinet and have never had any problem with just normal browsing. I have been with TPG for less than a month and it is terrible.
I admit joining mainly because of the download limits but even now trying to connect to the TPG website takes ages.

Surely someone must realise their setup can't be right. I have read people saying use this proxy or use that but that is bad if you expect us to fix a specific proxy.

I am considering wearing the cost to break the contract to go back to iinet just so I can browse the web without having to wait ages for the webpages to load.

jya writes...

Like now, I'm trying to access hackint0sh.org

Yes the site is down

What a lot of people in here tend to forget is that during our evening peak period in aus, its the early hours of the morning in the USA.

Why is this an issue you may ask... well like networks do here, they do the same there, they reboot servers, do maintenance etc, hence this is why sometimes sites are down

But not for WP whingers, they like to blame the proxies.. in fact its because the proxies are there and have cached some of the sites, that you get to see more then what can be on line at that time of the day in the USA.

I'm yet to find the proxy returning an error about a site not connecting while it worked with another provider.

Exactly

Stoneyyy people are not whinging they are frustrated. I'm happy for people to help us out and tell us where we might be going wrong but it is unnecessary to call people whingers.

I look forward to your contructive responses without the whinging and whingers :-)

emh101 writes...

I look forward to your contructive responses without the whinging and whingers :-)

And I look forward to your comments about exactly what your issue is, what sites you are having issues with etc, connection details etc etc, other then just saying this is ridiculas but not actual facts

No problems here? It can't be a TPG problem if not everyone is having or had problems?

emh101 writes...

I'm happy for people to help us out and tell us where we might be going wrong but it is unnecessary to call people whingers.

Except that there are stickied threads, and literally hundreds of others on the exact same issue that you could find very easily that have the same suggestions and fixes posted posted before.

As per my initial comment, I have had performance issues with just browsing the web. Issues that I've never had with other ISPs. So my exact issue is slow browsing generally. Not any particular sites.

My "ridiculous" comment was just my frustration at the moment. I am glad you are keen to help me solve my issues. I appreciated the follow up.

emh101 writes...

I have had performance issues with just browsing the web

On that you could provide the stats for the performance loss you seem to be having

And when you changed isp's did you do an IP/DNS flush

IP / DNS flush? I don't know what that means.
When I changed ISP's about 3 weeks now I just rebooted modem and changed settings.

I guess I dont have any stats for performance. All I can say is that pages load slower than before. What I mean is there is an initial delay that I never used to experience.

I should mention that I am happy about the speeds I get downloading via ftp / torrents etc so it's not all bad. I could do with an extra 10ms improvement on my ping mind you :-)

emh101 writes...

All I can say is that pages load slower than before.

I could do with an extra 10ms improvement on my ping mind you :-)

i am willing to bet you moved from adsl 1 to adsl 2+ and you will find on adsl2+ the pings are higher... some isps do offer the oppotunity of adjusting this, however it then does affect the d/l speeds of file... tpg have set a middle ground and not let users adjust it cos that would then add to the work load of the service desk (hence and increase costs)

All in all adsl2+ is slower at loading web pages then adsl 1

Stoneyyy writes...

But not for WP whingers, they like to blame the proxies.. in fact its because the proxies are there and have cached some of the sites, that you get to see more then what can be on line at that time of the day in the USA.

So what's your excuse/spin then for the level of service when a site is not accessible purely due to the tpg proxy? Bollocks...if the proxies interfere adversely with the browsing experience then that detracts from any positive attribute as suggested above.

I proffer the term "purely" because that is the culprit identified having :-
a) used another computer
b) used another ISP/network
c) manually specified a proxy

in order to reach the site/s. The site is not "down", my computer doesn't need a cache flush, DNS douche or router reboot enema. It appears understandable that we just wanna quietly browse websites without random weird happenings, unique to TPG.

We whingers see no need for flushing DNS's etc or having to manually tweak settings at random intervals or play woohoo im a techie prop head in order to just browse websites.

My relatives certainly fall into that category...they want to access their regular websites reliably without doing all the above.

In short, yes Virginia it is the proxies.

I've noted it's extra flakey tonight. Haven't seen it this bad before. Pages timing out left and right and center, connections being reset during transmission.

Central Sydney. Makes me a sad wolf. =(

Does anyone know of any good programs for windows that will rotate proxies? I.e. if a request times out on one, it will try another one?

alxr101 writes...

I proffer the term "purely" because that is the culprit identified having :-

a) used another computer

b) used another ISP/network

c) manually specified a proxy

does that alternative network follow the exact same route and into the exact same server

Go on blame the proxys i am at least getting a laugh, you should try putting as much effort as you do in whinging and writing replies, into looking how it all works

Scoot80 writes...

Does anyone know of any good programs for windows that will rotate proxies?

If you are using Firefox then there is a plugin called Foxyproxy.

I was going to go to tpg but because of what i read about proxy issues i wont join naked internode here i come

Offline writes...

If you are using Firefox then there is a plugin called Foxyproxy.

I ended up searching around a little more, and installed squid on one of my spare windows machines with all of the listed sydney proxies in a round-robin config. Now I point to that machine as the proxy server, and it worries about the rest. seems to work well so far. I went this way because there are several computers here that connect to the internet.

I have to agree this proxy thing is a little ridiculous. don't get me wrong i can bare with it, and definitely aint loosing sleep over it but seriously, why should we have to deal with this dissatisfaction. one moment a website works fine, soon after takes ages to load.

I have this problem... *sigh*

I get some problems with sites that use AJAX in Firefox. The problem doesn't happen when I use Internet Explorer.

But if I try the same site from work then it works fine in both IE and Firefox.
Also if I try switching to Telstra proxy at home then the site works ok in Firefox.

chromium writes...

switching to Telstra proxy at home

For testing purposes, could you Whim me the server/s you use please? Just curious to see if it fixes some time out problems I've been getting, and pages not loading properly or sitting there waiting for ages.

Thanks!
Wolfpac

chromium writes...

Also if I try switching to Telstra proxy at home

Its been my understanding from threads on WP that telstra closed off its proxies in May

Stoneyyy writes...

Its been my understanding from threads on WP that telstra closed off its proxies in May

Well the last time I tried it was before May.

Stoneyyy writes...

Its been my understanding from threads on WP that telstra closed off its proxies in May

That's what I thought.

Stoneyyy writes...

does that alternative network follow the exact same route and into the exact same server

Who cares! As I said...users just want to browse, not play woohoo Imatechie and can trace the route blah blah.

Go on blame the proxys i am at least getting a laugh, you should try putting as much effort as you do in whinging and writing replies, into looking how it all works

So why does TPG browsing to a site _immediately_ work when the proxy is manually changed in the browser config?

Why does TPG _immediately_ NOT work when the proxy is reset to the default auto/no proxy setting?

Stoneyy...my parents don;t want to be messing with that stuff, they just expect their TPG internet browsing to work like their previous ISP did.

Burying ones head in the sand and stating "I have no problem here" does not provide comfort to Our Readers that you indeed have any concept or understanding of network issues, troubleshooting or the end-user real world experience.

It's at least reassuring to see firsthand that even self-annointed net gurus have no clue at times either.

You people are idiotic if you want to stick your heads in the sand and pretend there is no problem. The past couple of days my connection is becoming progressively worse and worse.

If this is not a problem with TPG's stupid caching proxies, please identify WHAT the hell it is. Got any theories? It could be bunnies, after all. Or maybe midgets.

I can pinpoint exactly where the connection goes to shit. DNSing is fine. I don't touch TPG's shitty DNS servers, instead using OpenDNS which helps a hell of a lot.

Connection from me goes out. OpenDNS is queried for the address of the server. This is intercepted by the caching proxy on the way through. Caching proxy is set up in a shitty way, so that instead of timing out nearly instantly when a connection cannot be made (hell, if you're on the internet backbone, it should be a pretty quick reply. this is assuming someone at TPG has a damn clue) it continues to search in the caching proxies DNS for the location of the site. Bang. Their crappy DNS fails. Returns the info to the caching proxy. Proxy sends some info back to my browser saying "Derr... I cannae fin' it massaah." Rage ensues. Or, instead of the caching proxy saying "OH GOD I CAN'T FIND THAT" it continues to seeeaaarch. And fails. Or just has an epileptic fit halfway through the transmission, breaking the connection and causing stuff to die.

I made this up from my noggin. Anyone else got a valid explanation as to why perfectly capable sites dissappear for minutes at a time only to magically return? I open the page on my phone (Optus Mobile) and there's no issue. Yet I still can't get Google (You remember those guys? Y'know how they've got a mirror of almost the entire internet? They aren't exactly short on bandwidth.) to even show its face.

Stop being retarded, and admit there is a problem. That's like saying that smoking doesn't harm you, or jumping into traffic is fun and good for your health.

Stop being idiots, denying the problem, and let's work on a way to get this resolved.

I've tried a couple of different proxy servers. No dice. Connect (an AAPT proxy) doesn't like the fact I am not using one of their DSLAMs and ignores me. A few other online proxies want me to pay for them. Erm, no. I port forwarded port 80 via SSH to a server I use in Brisbane. This worked. Less timeouts, but bad latency and my speeds were restricted to the upstream of The Beast.

What are your thoughts? I don't know too many other proxies that will let you use them unless you belong to that ISP.

Edit: oh wow how did this get here i am not good with proofreading

Triple post due to TPG being retarded. Go figure.

Again with the triple post. Can't kill it. Also, someone want to explain why I need to get kicked through three or four TPG caching servers before I get to where I need to go? That's not to get to the host. That's to get to PIPE.

No wonder stuff doesn't work. This is still being routed to Brisbane for some stupid reason. Wonder if the optus outage is still current.

I've never had this transparent issue until tonight. I could not get on here (wp) or windowsupdate.microsoft.com unless I specified proxy.tpg.com.au:3128

Everything was timing out.

Prob with the proxy is that I only get 600-800k/sec instead of the usual 1.3Mb/sec.

Smacky_Wolf writes...

You people are idiotic if you want to stick your heads in the sand and pretend there is no problem.

Stop being retarded, and admit there is a problem.

Stop being idiots, denying the problem,

Hey who the hell you calling an idiot... read my words

I DO NOT HAVE THE PROBLEM

and with that attitude you have it could not happen to a nicer person

My internet is stuffed as well. Every page keeps timing out.

Stoneyyy writes...

I DO NOT HAVE THE PROBLEM

Cool. Why are you getting mad, again?

Smacky_Wolf writes...

Cool. Why are you getting mad, again?

I am not getting mad ... i am laughing ..

your hardly being honest when you say stuff like

Smacky_Wolf writes...

Connect (an AAPT proxy) doesn't like the fact I am not using one of their DSLAMs and ignores me

Did you rip down to the local phone exchange and re jump ya phone line

I am starting to think you do not have the proxy problem and its something else

sketchell writes...

My internet is stuffed as well. Every page keeps timing out.

I managed to get into TPG and surprise surprise that loaded as quick as. I posted there that speeds and browsing was crap, wonder if it will be seen.

I hope like hell that TPG get this problem fixed real quick.

I am in the southern part of Sydney and have had this problem over the last week or so.

ok

this is ridiculous. web browsing has become unbearable. it's like being capped. my wife is screaming "why is it so slow" from across the room. there is a problem here big time. has anyone actully called tpg?

digs

Hrm... Web browsing is *really* slow for me right now. Can't even load Whirlpool, I just get a timeout WP loads now, but very slowly. traceroute/ping to WP is normal though. Also, non-port 80 HTTP web works nicely too.

WP loads instantly on my Optus connection.

Regardless, personally I still think TPG is a great ISP and will stay with them for a long long time, since I don't browse the web on it too often. ;)

Aeriana writes...

Hrm... Web browsing is *really* slow for me right now. Can't even load Whirlpool, I just get a timeout WP loads now, but very slowly. traceroute/ping to WP is normal though. Also, non-port 80 HTTP web works nicely too.

Same for me.. came here looking for answers, put the proxy details in manually and it seems much improved.

I think the proxy has just been revived (it loads more websites but the speed is still sluggish)

I would also like to add i've been affected by this issue since Thursday last week and its driving me insane! I also witnessed my neighbor smash his keyboard because he got so fed up with every page half loading or completely timing out!

Hi All,

Can you guys compare HTTP and FTP download speed

FTP does not pass through the proxy server so this test might tell you if it is just HTTP that is slow. You can use any browser, such as IE, to test download speed for both HTTP and FTP. Just type in your browser these two urls (you may try other site):

• ftp://mirror.aarnet.edu.au/pub/freebsd/ISO-IMAGES-i386/6.2/6.2-RELEASE-i386-disc1.iso
• http://mirror.aarnet.edu.au/pub/freebsd/ISO-IMAGES-i386/6.2/6.2-RELEASE-i386-disc1.iso

Compare the download speeds, check if they are similar or one is MUCH faster then the other.

Also check which proxy server you're going to:
http://stuff.daniel15.com/php/testproxy.php

Send screenshot of speed test and account details to to forum_admin@tpg.com.au. We'll check further.

Regards,
EC

Heading to sleep, but..

Http:60kb/sec
Ftp:760kb/sec

1. Server HTTP version: 1.1
   Server address: syd-nxg-pr9.tpgi.com.au (port: 3128)
   Server version: squid

email sent with requested details.

This is getting ridiculous, tonight was especially bad – pages timing out, and occasionaly getting the TPG proxy error page saying it could not resolve IP or something. TPG – if you are serious about keeping your customers, do something about these constant issues, people on here are complaining for a reason.

hmm..

http://tech.epson.com.au/downloads/product.asp?sCategory=Multi_Functional&id=stylusphotorx590&FileType=1&EmailAdd=&MetricIDReturned=2388923&platform=winxp

Epson drivers site... 1 hour ago i downloaded fine using http.

Redownload same drivers and now times out on http.
But FTP download is fine.

ftp speed: 480 kB/s
http: times out

stuff.daniel reports my allocated proxy (under browser-set auto/no/default) as:-
Proxy server IP Address: 202.7.166.167
Server address: syd-pow-pr5.tpgi.com.au (port: 3128)

If i change to:-
syd-pow-pr4.tpgi.com.au then I immediately get approx. identical ftp and http downloads.
ftp speed: 480 kB/s
http: 480 kB/s

sending an email report

Yes, am sure some other reader will try the link and declare that it's fine for them and therefore there is no problem....

No difference with or without proxy.

Got thru to helpdesk but no joy and would be passed to already closed department.
So far in last 3Hrs: Reset Modem x6, Factory Default modem, Changed password, change username extension, retype username & password.

Result: Noise Margin Upstream changed from 9.0db to 8.1db and no change to speeds

Modem: Billion Bipac 7300G with latest firmware.

Not my pc as turned it off and used PS3 and still getting same speeds. Not my modem as working fine during Off-Peak last night. Not my phoneline as noise margin and attenuation within spec.

Heres the requested test files:
FTP: 15KB/sec
HTTP: 10KB/sec

Test Results from Oz Broadband Speed Test
----------------------------------
Test run on 21/07/2008 @ 11:56 PM

Mirror: TPG
Data: 600 KB
Test Time: 85.75 secs

Your line speed is 57 kbps (0.06 Mbps).
Your download speed is 7 KB/s (0.01 MB/s).

I give up im going to sleep. I will try in morning during off peak before work to see if it is peak only that is suffering.

Wow this topic has evolved... Doesnt sound too good :( Think i will have my TPG Setup soon.

Ah well its good to see a TPG Rep msg back in this thread, Hopefully they will figure out whats going on and fix it soon :)

sketchell writes...

Http:60kb/sec
[no offence, I've provided the stats to solve the issue]
for iinet users >> 1.9MB/s [Http].

The truth about the issue is in the middle of the viewpoints stated in most posts about the proxy. We have the TPG zealots who jealously defend TPG no matter what evidence is provided and we have the people who don't have a strong technical background (but believe they do) blaming proxies for issues which clearly are not their responsibility.

Reality is that 90%* of the time the proxies work fine, 10% of the time they don't and website access degrades in various ways. (* percentages purely a gestimate to illustrate rough proportion).

People need to realise that the TPG proxies you use depends on your geographical location. So statements like 'it is working fine for me' are generally unhelpful; that may be the case for *you* at *your* location but not true for someone in a different city. Unless you both have specified the exact same proxy address you aren't comparing apples with apples. When I say proxy address I don't mean one of the load balancing addresses like 'proxy2.tpgi.com.au', rather an address such as 'syd-pow-pr1.tpgi.com.au' .

Last night in Sydney the default (ie. with browser not set to a specific proxy) proxy was not performning well at all. Sites timing out, glacially slow object retrieval and delivery times, etc. Changing to 'proxy2' fixed the issue. Yes, that *was* a TPG proxy problem – no proxy specified, can't access websites – specify proxy pool and suddenly I can.

To the OP – unless you use a site which the proxies prevent access to (because the site doesn't read your actual IP address) then you will be able to live with the TPG proxies. They generally work and the few times they don't does not errode the value that TPG provide for your $.

ghulp writes...

(* percentages purely a gestimate to illustrate rough proportion).

Exactly.. A guess. Not a statistic or very technical. Maybe because people pass the buck. Some will never have confirmation by TPG that their particular issue is proxy related. Why? As the 'buck' is passed to and fro and the customers are run off their feet.. until they go elsewhere therefore their problem is not a part of the equation as the cause was never confirmed. And even if it is only 10% of the time that the proxys play up.. then that is a lot of the time. Sorry to say. It also suggests that the many 'complainers' here may very well be experiencing real proxy problems as I mean they represent what % of TPG customers? And their problems (besides with dedicated downloading sites) are intermittant. So it is not like they are saying it is constant (although if you rely on the sites they affect.. it can feel like it). This debate is been going on as far back as what 2005? So please everyone do not just dismiss them.

Oh and it is not "great" value for me when I do not use the net for p2p, movies etc.. I just require it to be reliable, for many reasons.. and I pay for it, a simple point, one not to be missed or devalued... It doesn't matter how much you pay, they are still required to supply the services you are paying for (oh and there are quite a few isp's that either match or beat TPG with my plan. What is more their peak and off peak limits are also better than in my current TPG plan.) Their value for money depends on the plan you are on. It it is also dependent on the quality of the service provided.

I am not a tech person, but that is my main point. Customers should not have to have that much "technical" knowledge to use their internet connection. That is why we are customers.

Oh and Stoneyyy before you say my problems were not even proxy related.. please check the other thread again ther has been an update. So I guess I now sit with all those who will never have the cause of all their problems confirmed. Although I can pretty much "say" tell it is. I cannot be bothered. I will change proxys manually for the 6 months then leave TPG.

Edit was required for readability..as i left out some words..

fiona4kids writes...

Oh and it is not "great" value for me when I do not use the net for p2p, movies etc..

All users here sustaining TPG are p2p heavy users!

ghulp:
TPG fans here have no knowledge too, and yet they just jealously defend TPG without knowing what they say, but people can judge don't worry.
About 'other' normal users like me... we have no duty to understand TPG's proxy issues or doing beta testing for them as well but just use internet because we pay for it!
Every month TPG debit my bank account, no discount no allowances but just crude formal business.

agreed...i signed up for internet but didnt see the *starred item in small print that states "if you sometimes cannot reach a site, at random intervals for unspecified duration then you, The Customer, will have to research the issue in Whirlpool (if it's reachable at the time) and find a list of proxies to manually set in your browser that will then immediately allow the site to load..."

Yes, I missed that bit in the signup process

raj1 writes...

The solution offered was to change ISP's as he said it would be an on-going problem they did not want to get involved in.

Just ask them to generate a self signed cert and provide their web site via https – not cost solution. https can't be cached by the proxies.

Can any one answer if it still goes through the proxies though (just the transparent ones)

jya writes...

I have access to a iiNet and Primus SHDSL connection here

Could you do a tcpdump of a wget http://smh.com.au on both the lines and see if there is a difference in the first few packets – I have noticed quite large difference because of the transparent proxies

Stoneyyy writes...

i am willing to bet you moved from adsl 1 to adsl 2+ and you will find on adsl2+ the pings are higher.

Umm please explain why there is higher latency on adsl2+ compared to adsl 1 ?

Alex Samad writes...

please explain why there is higher latency on adsl2+ compared to adsl 1 ?

That been covered in WP forums many times over the last few years just search through

nunrg what youll find is on here you have some very distinct groups of people, as has been mentioned before. they all belong to one group though, people who know everything... about everything...

im in sydney, 800 metres from the exchange (its 2 streets over) on 14 year old copper. i get very high sync rates, low noise margins, and speeds that vary between bloody fantastic (1.5 megabyte upwards) download speeds, to miserable excuse for internet (between 6pm and 10pm weekdays there is no point in expecting http requests to return)

I suggest you log every problem you have with them, check in on whirlpool, but take the advice here with a grain of salt, and call the support centre in the phillipines.
They have very poor call tracking, so you should log your calls too.

Then in a few months, if the service REALLY isnt working for you, you can lodge a dispute successfully with TPG or the industry ombardsman with plenty of evidence.

youll never have a problem with gaming or P2P.

KrisEz writes...

distinct groups of people
I hopefully do not belong to one the afore-mentioned distinct groups. I do not claim to have knowledge, but I do claim to be a TPG customer who is experiencing problems accessing sites I require. As a customer, I have a right to receive the service I have paid for.

You mention that

between 6pm and 10pm weekdays there is no point in expecting http requests to return

well there is. We pay for it. (You can access http's after 6 by the way ..and receive ok speeds afer 6.. if you manually change proxys).

Your other suggestions are brilliant.

Stoneyyy writes...

That been covered in WP forums many times over the last few years just search through

I think its a smoke screen.

Just thinking logically, Seems silly that a higher speed connection which by definition transmits information at a faster speed has a higher latency.

EDIT: (I thought I should add add example)

so definition of latency (http://en.wikipedia.org/wiki/Latency_(engineering) & http://www.linfo.org/latency.html ) basically the time it takes for a packet to travel from one point to the next. in the case of my internet connection from the router (I am in bridge mode) to the DSLAM.

So for ADSL 1, let look at 256Kbit/s up stream so 262144 bits / sec, I don't like working bits, plus most routers usually only send bytes of information, so 32768 bytes/sec

for ADSL2+, lets look at 1Mbit/s = 1048576 bits/sec or 131072 bytes per sec.

just looking at these numbers it looks to me like ADSL2 is faster and my information would traverse the line much faster than ADSL 1

so lets look at a full packet, 1460 (I know normal ethernet mtu is 1500, I am taking of the 40 bytes of header info for pppoe)

on ADSL1 1460 / 32768 = 0.04455 sec
on ADSL2 1460 / 131072 = 0.01113 sec

I am a bit lazy so I am going to just double the numbers and presume I have SDSL line (symmetrical line, same upload speed as download, although you make the same calcs I have just done above for the return time)

so the latency of a ADSL 1 connection (return time) – .08911
and ADSL 2 – .02227

Alex Samad writes...

I think its a smoke screen.

/forum/?action=threads_search&q=adsl2%2B+latency&f=

Edit: More specifically, this looks like a very good thread:
/forum-replies.cfm?t=363717

Wolfpac

wolfpac writes...

/forum/?action=threads_search&q=adsl2%2B+latency&f=

Edit: More specifically, this looks like a very good thread:
/forum-replies.cfm?t=363717

Wolfpac

On a quick read through they are talking about complete path. There is talk from the internode rep, about a 10-15ms addition if interleaving is used, still make my numbers look okay

Also note my example made use of a full packet, so the overhead of using interleaving is reduce. Ping packets are small :)

what i found is that it added 10 to 15ms has Simon suggested when i went from adsl 1 to adsl2+ cos of the interleaving , so in short the ping times are higher on adsl2+

Stoneyyy writes...

so in short the ping times are higher on adsl2+

That's it, that's the way the technology works.

Although, ADSL2+ ping times don't really have much to do (directly!) with the TPG proxy... ;)

Wolfpac

wolfpac writes...

Although, ADSL2+ ping times don't really have much to do (directly!) with the TPG proxy... ;)

wait for it LOL there will be a million threads on pings next ...

Topics to make threads on tpg this month are

Proxy, Rapidshare, youtube... and now pings!!

some old popular ones have been put out to pasture, such as Customer Service

Stoneyyy writes...

what i found is that it added 10 to 15ms has Simon suggested when i went from adsl 1 to adsl2+ cos of the interleaving , so in short the ping times are higher on adsl2+

So are you suggesting for faster web browsing we should all change to adsl1.

The problem with looking at these numbers is there are a lot of different pieces of equipment in the way. Some major things that are out of our control

• (over)subscription rate of the DSLAM and the backhaul
• which patch is taken to the web site
• how many other user are access that country/data center (the slashdot effect)

for example my ping time from router to DSLAM
root@sydrt01:~# ping -c 1 10.20.20.125
PING 10.20.20.125 (10.20.20.125): 56 data bytes
64 bytes from 10.20.20.125: seq=0 ttl=255 time=22.938 ms

--- 10.20.20.125 ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 22.938/22.938/22.938 ms
root@sydrt01:~# ping -c 1 10.20.20.125 -s 1500
PING 10.20.20.125 (10.20.20.125): 1500 data bytes
1508 bytes from 10.20.20.125: seq=0 ttl=255 time=42.531 ms

--- 10.20.20.125 ping statistics ---
1 packets transmitted, 1 packets received, 0% packet loss
round-trip min/avg/max = 42.531/42.531/42.531 ms

Alex Samad writes...

for example my ping time from router to DSLAM

Dslam does not report a ping time.. it goes from you to the server, and the ping times can be misleading if the server is ques the ping for more important tasks

oh and wait for it....the ol "if you cant reach the site then do a tracert or ping to see if it's down or not ..." like that's a reliable method ..as if all servers respond to pings righto

alxr101 writes...

Why does TPG _immediately_ NOT work when the proxy is reset to the default auto/no proxy setting?

what modem are they using ?

I had this happening to me a few months back, all of a sudden.

After changing the modem, it worked again...
When the modem was working in full bridge or router it worked. With the modem set in half-bridge mode it didn't.

Never really understood what happened. It seemed link to a change of hardware TPG performed during a week-end.

Alex Samad writes...

Could you do a tcpdump of a wget http://smh.com.au on both the lines and see if there is a difference in the first few packets

tell me the exact command line you want me to run, and I'll do so for you ...

Stoneyyy writes...

Dslam does not report a ping time.. it goes from you to the server, and the ping times can be misleading if the server is ques the ping for more important tasks

My apologies I thought the DSLAM terminated my pppoe session.

Care to enlighten me, this is my ifconfig for my ppp0 interface
ppp0 Link encap:Point-to-Point Protocol
inet addr:60.241.248.86 P-t-P:10.20.20.125 Mask:255.255.255.255
UP POINTOPOINT RUNNING NOARP MULTICAST MTU:1460 Metric:1
RX packets:36398346 errors:0 dropped:0 overruns:0 frame:0
TX packets:35399805 errors:0 dropped:0 overruns:0 carrier:0
collisions:0 txqueuelen:3
RX bytes:755419791 (720.4 MiB) TX bytes:2941233525 (2.7 GiB)

it is running the pppoe session, my ping time was from one end of the pppoe connection (my router) to ? (I though it was the DSLAM, but I could be wrong)

Where is 10.20.20.125 ?

if you do a reverse look up you will see its the entry point of tpg servers for eg

i connect to 10.20.20.216 nme-pow-ibo-nik-1-lo-20.tpgi.com.au

jya writes...

tell me the exact command line you want me to run, and I'll do so for you ...

Okay

first get the ip address of www.smh.com.au, you can use host

host www.smh.com.au
www.smh.com.au is an alias for smh.com.au.
smh.com.au has address 203.26.51.42
smh.com.au mail is handled by 10 mailgatensw1.fairfax.com.au.
smh.com.au mail is handled by 10 mailgatensw2.fairfax.com.au.
smh.com.au mail is handled by 10 mailgatensw3.fairfax.com.au.
smh.com.au mail is handled by 20 mailgatevic1.fairfax.com.au.
smh.com.au mail is handled by 20 mailgatevic2.fairfax.com.au.

the address we want is 203.26.51.42

as root do

tcpdump -pni <place the interface address here 1st try tpg and then try your other adsl link> -c 10 host 203.26.51.42

this will show you all the packet destined for that host (only the first 10)

in another window run this

wget -q --no-proxy www.smh.com.au -O /dev/null

this will simulate a request, making sure not to use any local proxies

this is an example of the output I got

18:11:52.982455 IP 192.168.11.10.50358 > 203.26.51.42.80: SWE 711857258:711857258(0) win 5840 <mss 1460,sackOK,timestamp 5251556 0,nop,wscale 7>
18:11:53.761600 IP 203.26.51.42.80 > 192.168.11.10.50358: S 831418619:831418619(0) ack 711857259 win 5792 <mss 1460,sackOK,timestamp 1327068311 5251556,nop,wscale 2>
18:11:53.761682 IP 192.168.11.10.50358 > 203.26.51.42.80: . ack 1 win 46 <nop,nop,timestamp 5251751 1327068311>
18:11:53.761835 IP 192.168.11.10.50358 > 203.26.51.42.80: P 1:103(102) ack 1 win 46 <nop,nop,timestamp 5251751 1327068311>
18:11:53.789374 IP 203.26.51.42.80 > 192.168.11.10.50358: . ack 103 win 1448 <nop,nop,timestamp 1327068506 5251751>
18:11:53.801072 IP 203.26.51.42.80 > 192.168.11.10.50358: . 1:1409(1408) ack 103 win 1448 <nop,nop,timestamp 1327068509 5251751>
18:11:53.801108 IP 192.168.11.10.50358 > 203.26.51.42.80: . ack 1409 win 68 <nop,nop,timestamp 5251761 1327068509>
18:11:53.801997 IP 203.26.51.42.80 > 192.168.11.10.50358: . 1409:2817(1408) ack 103 win 1448 <nop,nop,timestamp 1327068509 5251751>
18:11:53.802025 IP 192.168.11.10.50358 > 203.26.51.42.80: . ack 2817 win 90 <nop,nop,timestamp 5251761 1327068509>
18:11:53.825961 IP 203.26.51.42.80 > 192.168.11.10.50358: P 2817:4225(1408) ack 103 win 1448 <nop,nop,timestamp 1327068515 5251761>
10 packets captured
11 packets received by filter
0 packets dropped by kernel

The interesting point is the first 2 entries, there is a .9 sec delay. all the other packets return much faster

Do the same for the non tpg (non transparent proxy) adsl link and see what the difference is.

And as with any stats, do it numerous time :)

When I had two links to the internet, I would sometimes see large delays like this (1s delay for every connection it make adds up). At other times it would seem as fast as the non proxied link.

Proxies do help and can make some aspects better, but to say they never cause any problem is wrong.

Stoneyyy writes...

if you do a reverse look up you will see its the entry point of tpg servers for eg

i connect to 10.20.20.216 nme-pow-ibo-nik-1-lo-20.tpgi.com.au

Sorry did not make myself clear, if not the DSLAM where is the first hop of my ADSL link ?

Alex Samad writes...

tcpdump

not supported on windows. what are you using?

Stoneyyy writes...

tcpdump

not supported on windows. what are you using?

I am using linux. If you are windows bound then try ethereal (or I believe the new name is wireshark). Microsoft also have a packet dumper forgotten the name of it

Site report :

Cannot reach (timeout): www.liteneasy.com.au
stuff.daniel reports: syd-pow-pr6.tpgi.com.au

This site was working fine up until approx 1045pm (Sydney). Next page click...timeout.

Frustrated, hungry home user alerted me and we tried :-

proxy1.tpgi.com.au (site now works)

(proxy also as reported by stuff.daniel).

Switching between manual proxy and no proxy confirms this instantly fixes the access to this site.

Other sites and net functioning normally.

Sorry Stonedyyy...I really couldnt be bothered doing a tracert and ping report for you as quite unnecessary. But did concurrently check that the site was not down by accessing from Optus 3G. You would be familiar with your own postings on the topic.

Very frustrating...would have been even more frustrating phoning TPG tech support to run the gamut of tests.

Would welcome challenging comments that it is not the transparent proxy etc causing global warming and western obesity.

alxr101 writes...

Cannot reach (timeout): www.liteneasy.com.au

wow that site loads fast.... i am proxied through Server address: nme-pow-pr7.tpgi.com.au (port: 3128)

Although i leave the proxy blank in the browser, may i suggest those in sydney having issues, proxy through the melbourne ones, they seem to work ok

fine here
un-supported modem and all

D

MitH writes...

fine here

un-supported modem and all

D

did you lock it?

MitH writes...

fine here
un-supported modem and all

D

works fine here, unsupported os & modem and setup

:)